Re: Enabling Web Service in Remedy
Can any one help me with this please. Thanks Regards, Pavan Kumar From: Pavan Kumar Sent: Tuesday, January 25, 2011 3:42 PM To: 'arslist@ARSLIST.ORG' Subject: Enabling Web Service in Remedy Hi Team, We are trying to publish AR system functionality as a web service. This is for integrate Remedy to a web application (Aperture Vista). But we get the following error while we try to call the web service. ARERR [8755] The specified plug-in does not exist. : ARSYS.ARF.WEBSERVICE Can you please help us in activating the web service in the system? Below are the version details of our remedy: Product / Server p25n15e0 Operating System AIX 5.3 Database Oracle 10G AR System 7.0.01 AR Email Engine 7.0.1 JDK/JRE 1.4.0 Mid Tier 7.0.1 Java version 1.4.2 IIS 6 Servlet Exec 5.1.2 BMC Financial Management BMC Atrium CMDB 2.0.1 patch 003 BMC Incident Management 7.0.2 patch 4 BMC Problem Management 7.0.2 BMC Service Level Management 7.0.2 patch 4 BMC Asset Management 7.0.2 patch 4 BMC Change Management 7.0.2 patch 4 Remedy Approval Server 7.00.01 Remedy Assignment Engine 7.00.01 Please let me know if you need any further details. Any help is much appreciated. Thanks Regards, Pavan Kumar Team Lead __ | [cid:image001.gif@01CBBD8F.2C815EC0] http://www.valtech.com/com/index.html | www.valtech.comhttp://www.valtech.com/ | Wire line: +91 80 6762 4134 | Mobile: +91 9880444885 | pava...@adea.commailto:pava...@adea.com Adea...Now a Valtech company CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
Enabling Web Service in Remedy
Hi Team, We are trying to publish AR system functionality as a web service. This is for integrate Remedy to a web application (Aperture Vista). But we get the following error while we try to call the web service. ARERR [8755] The specified plug-in does not exist. : ARSYS.ARF.WEBSERVICE Can you please help us in activating the web service in the system? Below are the version details of our remedy: Product / Server p25n15e0 Operating System AIX 5.3 Database Oracle 10G AR System 7.0.01 AR Email Engine 7.0.1 JDK/JRE 1.4.0 Mid Tier 7.0.1 Java version 1.4.2 IIS 6 Servlet Exec 5.1.2 BMC Financial Management BMC Atrium CMDB 2.0.1 patch 003 BMC Incident Management 7.0.2 patch 4 BMC Problem Management 7.0.2 BMC Service Level Management 7.0.2 patch 4 BMC Asset Management 7.0.2 patch 4 BMC Change Management 7.0.2 patch 4 Remedy Approval Server 7.00.01 Remedy Assignment Engine 7.00.01 Please let me know if you need any further details. Any help is much appreciated. Thanks Regards, Pavan Kumar Team Lead __ | [cid:image001.gif@01CBBCA6.1C69F450] http://www.valtech.com/com/index.html | www.valtech.comhttp://www.valtech.com/ | Wire line: +91 80 6762 4134 | Mobile: +91 9880444885 | pava...@adea.commailto:pava...@adea.com Adea...Now a Valtech company CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gif
remedy client for Apple Macs
Hi all, Does remedy support Apple macs, do we have client tool for Apple Macs Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: remedy client for Apple Macs
Many thanks for the information Dave, then how do we access the forms which don't have links if the windows client is not there. Hope we can access the web client from Macs. Thanks Regards, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, December 30, 2010 6:49 PM To: arslist@ARSLIST.ORG Subject: Re: remedy client for Apple Macs No desktop client for Macs. Even the Windows desktop client is near the end of life. You will need to use the MidTier client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, December 30, 2010 7:56 AM To: arslist@ARSLIST.ORG Subject: remedy client for Apple Macs ** Hi all, Does remedy support Apple macs, do we have client tool for Apple Macs Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: remedy client for Apple Macs
Many many thanks Dave. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, December 30, 2010 7:24 PM To: arslist@ARSLIST.ORG Subject: Re: remedy client for Apple Macs MidTier with access from Safari is supported. I'm not sure why BMC/Remedy did not include the Object List functionality with the MidTier. However it can be added. Look at page 66 in the BMC Remedy MidTier Guide (7.5.00) Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, December 30, 2010 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: remedy client for Apple Macs ** Many thanks for the information Dave, then how do we access the forms which don't have links if the windows client is not there. Hope we can access the web client from Macs. Thanks Regards, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Thursday, December 30, 2010 6:49 PM To: arslist@ARSLIST.ORG Subject: Re: remedy client for Apple Macs No desktop client for Macs. Even the Windows desktop client is near the end of life. You will need to use the MidTier client. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday, December 30, 2010 7:56 AM To: arslist@ARSLIST.ORG Subject: remedy client for Apple Macs ** Hi all, Does remedy support Apple macs, do we have client tool for Apple Macs Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Problem management - ARERR445 - could not resolved the jni method
Hi All, Few users are getting the below error when try to see the problems in the problem management console [cid:image001.jpg@01CB665D.39932F50] We have found that the error is displayed for the users in few support groups, if I delete that support group from the user's people form, error disappears. We have tried restarting the mid-tier. Can any one please let me know how to fix this error? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are inline: image001.jpg
Re: incorrect CR number CRQ000000??
Yes Misi, I never saw a CR number as CRQ00??, it always a number(CRQ00095956). As you said the this got a request number correct but somehow it went wrong while generating CR number. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Wednesday, September 22, 2010 11:27 PM To: arslist@ARSLIST.ORG Subject: Re: incorrect CR number CRQ00?? Hi, Are you talking about an ITSM-version? I think that there is a CRQ-number displayed to the user, and then you have a CRQ-number, the actual Request-ID of field id 1, generated in the background. I think the Request-ID-number is not intended to be shown to the user. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi , We have seen a CR no. in remedy as CRQ00??, I do not understand why the CR got created with this number. Anyone had come across the same issue, can you please let me if any one knows the reason BMC REMEDY : 7.0.1 Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
incorrect CR number CRQ000000??
Hi , We have seen a CR no. in remedy as CRQ00??, I do not understand why the CR got created with this number. Anyone had come across the same issue, can you please let me if any one knows the reason BMC REMEDY : 7.0.1 Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
New field for limited users
Hi, I have a requirement to add a new field to a form, but this field: * Should be read/write to few groups. * Should be read only to few groups. * Should not be displayed for remaining groups. Is there any way to achieve this in Remedy7.0.1, can any one please suggest Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: New field for limited users
Many Thanks Misi, That's really helpful.
Thanks Regards,
Pavan Kumar
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky
Sent: Tuesday, September 14, 2010 6:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: New field for limited users
Hi,
If it is a hard core AR System requirement, as opposed to an ITSM
requirement, there is not big problem.
If it the users belong to ordinary groups in the Group-form with ('Group
Category' = Regular) it is very straight forward.
- Add a field
- Open field properties and go to the permissions tab
- Add the concerned groups to the right side, and remove those who should
not have access
- Change permission type between Read and Write
- Save your form
There are also functionality in the system to give different access on a
record by records basis. This is called row level access control. The
concepts are a little harder to describe...
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi,
I have a requirement to add a new field to a form, but this field:
* Should be read/write to few groups.
* Should be read only to few groups.
* Should not be displayed for remaining groups.
Is there any way to achieve this in Remedy7.0.1, can any one please
suggest
Thanks Regards,
Pavan Kumar
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their risk and responsibility. While Adea takes adequate protection
against viruses, neither the sender of this mail nor Adea accepts any
responsibility or liability for interception, corruption, delay or any
virus introduced by this e-mail or any attachment. If you are not the
intended recipient or if you have received this in error, please delete
this email with attachments, if any, and inform the sender. Thank you for
your understanding and co-operation
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Transmission of this email is intended only for the person or entity to which
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action in reliance upon this information by the person or entity other than the
intended recipient is prohibited and would be at their risk and responsibility.
While Adea takes adequate protection against viruses, neither the sender of
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corruption, delay or any virus introduced by this e-mail or any attachment. If
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diff b/w .. Incident ..problem..change
Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Thanks Ben, I got this link when I googled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Although I enjoyed Joe's example and it is accurate... you might be looking for a bit more info. This link should help: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library Sections 2.1.2, 2.1.3 and 2.1.4 should help. Refrigerators falling out of windows are always a problem this time of year. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 pava...@adea.com 09/10/10 11:22 AM ** Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: diff b/w .. Incident ..problem..change
Yes Ben, I am actually interested to see more practical examples, Joe has given a good example. The link which you posted got more useful information. Have a good week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:15 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change So what are you looking for? More information or clarification on some of the finer points? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 pava...@adea.com 09/10/10 11:37 AM ** Thanks Ben, I got this link when I googled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Benedetto Cantatore Sent: Friday, September 10, 2010 9:07 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change Although I enjoyed Joe's example and it is accurate... you might be looking for a bit more info. This link should help: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library Sections 2.1.2, 2.1.3 and 2.1.4 should help. Refrigerators falling out of windows are always a problem this time of year. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 pava...@adea.com 09/10/10 11:22 AM ** Hi Joe, Great example. Thanks I will have to think of wearing a helmet when I am walking on street as well :) Have a great week end. Cheers, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Friday, September 10, 2010 8:49 PM To: arslist@ARSLIST.ORG Subject: Re: diff b/w .. Incident ..problem..change When you are walking on the street, if a refrigerator falls on your head, its an incident.. :-) If that refrigerator keeps falling thereafter, it kind of becomes a problem :-) Whatever you might do for that refrigerator not to fall in the future, without risking any other casualty, is called a change.. :-) Sorry Pavan, its Friday and that's the best example I could think without posting a Friday Humor thread and yet kind of explain what the difference is between those 3 entities... Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar Sent: Friday, September 10, 2010 11:09 AM To: arslist@ARSLIST.ORG Subject: diff b/w .. Incident ..problem..change ** Hi All, Can any please let me know the diff b/w Incident, Problem and Change?? Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes
Re: Remedy Support Vendors
DEVO TEAM VOYAM LABS...etc From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Stephen Heider Sent: Friday, September 03, 2010 7:10 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Vendors ** Hey List, Can you recommend a Remedy support vendor? I am looking for a vendor that has resolved issues which are not simple. Thanks. -- Stephen Remedy Skilled Professional _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Froms- Feild details
Hi Experts, can you please share the DB query to extract the below details of the form fields: * Datebase id * Database Name * Label * Source form name ...etc Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
disable auto assignement
Hi Remedy Experts, In my problem management if I left the assignee empty it's picking random name from the support group, can anyone please help me to disable this auto assignement. Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: disable auto assignement
Thanks for the response, will this just disable auto assignee, or will it disable some thing else. Because we have this enabled for change incidents as well, but the system never picked some one randomly and assigned to support assignee. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Siddiqi, Wirasat (Contractor) Sent: Wednesday, August 04, 2010 6:33 PM To: arslist@ARSLIST.ORG Subject: Re: disable auto assignement Go to Application Administration Console - Custom Configuration - Problem Management - Advanced option - Rules Disable the Assignment Engine Integration. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Wednesday, August 04, 2010 8:49 AM To: arslist@ARSLIST.ORG Subject: disable auto assignement ** Hi Remedy Experts, In my problem management if I left the assignee empty it's picking random name from the support group, can anyone please help me to disable this auto assignement. Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: time convert
SELECT to_char(to_date('1-Jan-1970 00:00:00','dd-mon- hh24:mi:ss') +
(1223895152/60/60/24),'dd-mon- hh24:mi:ss') from dual;
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, June 23, 2010 7:53 PM
To: arslist@ARSLIST.ORG
Subject: time convert
Here is an easy one for the list...
I've been asked to find a change request from my old 6.3 system which has been
decommissioned but the database is saved.. now the request is to find out when
the change was done. I have gone into the db and found the request but the time
is 1157724000... This means that this would be September 8, 2006, right???
My understanding is that ARS stores time in Unix time, correct?
Thanks,
Marcelo
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CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission of this email is intended only for the person or entity to which
it is addressed and may contain confidential and/or privileged material. Any
action in reliance upon this information by the person or entity other than the
intended recipient is prohibited and would be at their risk and responsibility.
While Adea takes adequate protection against viruses, neither the sender of
this mail nor Adea accepts any responsibility or liability for interception,
corruption, delay or any virus introduced by this e-mail or any attachment. If
you are not the intended recipient or if you have received this in error,
please delete this email with attachments, if any, and inform the sender. Thank
you for your understanding and co-operation
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Requester console- URGENT- help
Hi Experts, We have created an incidents through requestor console, we are getting lot for errors as below: ARCreateEntry - You cannot submit or modify the incident status from to New. Can some please help us. Requester console vesion: 1.0.00 Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Requester console- URGENT- help
Thanks for your response Pritch, Please find the below version details: Operating System AIX 5.3 Database Oracle 10G AR System 7.0.01 AR Email Engine 7.0.1 JDK/JRE 1.4.0 Mid Tier 7.0.1 Java version 1.4.2 IIS 6 Servlet Exec 5.1.2 BMC Financial Management BMC Atrium CMDB 2.0.1 patch 003 BMC Incident Management 7.0.2 patch 4 BMC Problem Management 7.0.2 BMC Service Level Management 7.0.2 patch 4 BMC Asset Management 7.0.2 patch 4 BMC Change Management 7.0.2 patch 4 Remedy Approval Server 7.00.01 Remedy Assignment Engine 7.00.01 Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pritch Sent: Tuesday, June 22, 2010 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Requester console- URGENT- help what version of ITSM On Tue, 22 Jun 2010 16:34:08 +0530, Pavan Kumar pava...@adea.com wrote: Hi Experts, We have created an incidents through requestor console, we are getting lot for errors as below: ARCreateEntry - You cannot submit or modify the incident status from to New. Can some please help us. Requester console vesion: 1.0.00 Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Restricting to type on menu feild
Hi List, I have a text box attached with menu, I wanted to restrict user to select from the displayed menu only, they should not type, is there any way to restrict. Your help is appreciated. Thanks Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Restricting to type on menu feild
Excellent Ian, I was thinking I will not be able to use menu if I change it drop down list. Many thanks for your help. Thanks Regards, Pavan Kumar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell Sent: Monday, June 21, 2010 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Restricting to type on menu feild Pavan Kumar wrote: ** Hi List, I have a text box attached with menu, I wanted to restrict user to select from the displayed menu only, they should not type, is there any way to restrict. Your help is appreciated. Thanks Regards, Pavan Kumar Pavan, In the Developer Suite or Admin Tool (depending on your AR System version) the display type of the character field needs to be changed from 'Edit' to 'Drop-Down List'. This will restrict the ability for users to roll their own entry. Hope this helps, Ian Ian Trimnell, AR System Lead Developer (amongst other jobs), Specialist Support Development, Training Support Services, Academic Administrative Computing Service Open University, MILTON KEYNES, UK Phone: 01908 653741 web: http://www.open.ac.uk/ The Open University is incorporated by Royal Charter (RC 000391), an exempt charity in England Wales and a charity registered in Scotland (SC 038302). _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
BMCPortalKit software
Hi, Can any one please give me the use of the application BMCPortalKit Thanks regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Service Request issue
Try to save the people form by changing some thing (probably include some spade in the address), so the permissions will get refreshed, it may solve your problem. We had similar issues and solved by doing so. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Larry Sent: Wednesday, June 09, 2010 11:51 PM To: arslist@ARSLIST.ORG Subject: Service Request issue I have a user that can only see 1 template within a service category called Retail. She manages this group and needs to see all the templates for the retail category. Anyone else within the Retail group can see all the templates. I've checked her People and User forms and can't find anything unusual. Can someone point point me were else I need to look to grant this employee the ability to see all the templates in this category. Thanks, larry ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: No subject given
It is HPD:INC:AutoCloseResolved, and you need to change the run if condition: ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Thursday, June 10, 2010 3:58 PM To: arslist@ARSLIST.ORG Subject: Re: No subject given There is an escalation that needs to be modified. Not in front of the system right now, but I think it was something like HPD:INC:AR_ESC_AUTOCLOSE or something to that effect. i will follow up when I get to work. Sincerely, Robert Fults Remedy Admin/Dev Florida International University From: IT (Amanullah Bashir Ahmed) [ahmed...@emiratesnbd.com] Sent: Wednesday, June 09, 2010 3:44 AM Subject: No subject given ** Hi there Version 7.1 According to BMC Remedy If you leave an incident as resolved, after 15 days the Incident Management application closes the incident. My requirement is If you leave an incident as resolved, after 5 days the Incident Management application should close the incident What Changes or configuration required to do this. Thanks in advance Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ CONFIDENTIALITY CAUTION/DISCLAIMER Transmission of this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any action in reliance upon this information by the person or entity other than the intended recipient is prohibited and would be at their risk and responsibility. While Adea takes adequate protection against viruses, neither the sender of this mail nor Adea accepts any responsibility or liability for interception, corruption, delay or any virus introduced by this e-mail or any attachment. If you are not the intended recipient or if you have received this in error, please delete this email with attachments, if any, and inform the sender. Thank you for your understanding and co-operation ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Ar SYSTEM Virtualize
Hi All, We are planning to virtualize the existing AR system and web Clint. I would be really grateful if some can share their experience or prerequisites to be taken care. Server / version details are below: Product / Server d60n15e0 p25n15e0 Operating System AIX 5.3 AIX 5.3 Database Oracle 10G Oracle 10G AR System 7.0.01 7.0.01 AR Email Engine 7.0.1 7.0.1 JDK/JRE 1.4.0 1.4.0 Mid Tier 7.0.1 7.0.1 Java version 1.4.2 1.4.2 IIS 6 6 Servlet Exec 5.1.2 5.1.2 BMC Financial Management BMC Atrium CMDB 2.0.1 patch 003 2.0.1 patch 003 BMC Incident Management 7.0.2 patch 4 7.0.2 patch 4 BMC Problem Management 7.0.2 7.0.2 BMC Service Level Management 7.0.2 patch 4 7.0.2 patch 4 BMC Asset Management 7.0.2 patch 4 7.0.2 patch 4 BMC Change Management 7.0.2 patch 4 7.0.2 patch 4 Remedy Approval Server 7.00.01 7.00.01 Remedy Assignment Engine 7.00.01 7.00.01 Thanks Regards, Pavan Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: how to retrieve incidents which are already been archived
If you have archived an incident it will be moved to another form called incidents- archive, try searching in this form. Thanks Regards, Pavan Kumar -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Tuesday, April 20, 2010 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Its mean there is no difference between archiving and deletion in Remedy. If I will delete all the records, then from backup I can retrieve. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived I guess the only option then is to look at a database back-up! Guess this shows the value of testing, testing, testing. Once an entry has been deleted, then it's over to the database guys for back-up retrieval... BTW - please send all replies to the arslist. I don't need to be copied in as well. Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: ITN (Amanullah Bashir Ahmed) [mailto:ahmed...@emiratesnbd.com] Sent: 20 April 2010 11:17 To: arslist@ARSLIST.ORG Cc: Coleman, Gavin Subject: RE: how to retrieve incidents which are already been archived Hi Gavin, Version 7.1.00 Patch 007 How to retrieve archived incidents, any document from BMC regarding this please let me know. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Coleman, Gavin Sent: Tuesday, April 20, 2010 11:25 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Good luck with getting those attachments back. If the attachments were stored in HPD:Attachments or HPD:WorkLog (Depending on ITSM version) and you specifically did not archive these along with the main incidents, then I suspect that OOB workflow will have deleted these entries... Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.com W: www.computacenter.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: 20 April 2010 06:43 To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Hi Jack, Archive information. Select archive option of the form HPD:Help Desk then select Archive Type: Copy to Archive and Delete from Source Archive to Form: ARCHIVE:HPD:Help Desk2 Qualification 'Status'=Closed By using the above method I successfully archived incidents. Now remedy user needs attachment of some incidents which are archived. That's why I need to retrieve some incidents. Thanks Regards Amanullah Software Consultant -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Covert, Jack Sent: Tuesday, April 20, 2010 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: how to retrieve incidents which are already been archived Retrieve them for what use (who, how, for what purpose, etc)? Also, how did you archive them? Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy QA Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, April 19, 2010 8:47 PM To: arslist@ARSLIST.ORG Subject: how to retrieve incidents which are already been archived --_000_354D5B2EE4BDEB42BD219673F21AAA1B766A97WITEXVS1uaeemirat_ Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Hi there, I have successfully archived the incidents. How to retrieve those incidents= which are already been archived? Thanks in advance Thanks Regards Amanullah Software Consultant Thanks Regards Amanullah Software Consultant IT Application and Enterprise Management Emirates NBD Desk: +971 4 2092634 Mobile: +971 50 2182455 DISCLAIMER: This e-mail message including any of its attachments is intended solely fo= r the addressee(s) and may contain privileged information. If you are not t= he addressee or you have received this email message in error, please notif= y the sender who
Re: Remedy Log analizer
Many thanks Frederick. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, April 01, 2010 2:25 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Log analizer On BMCDN http://communities.bmc.com/communities/docs/DOC-6036 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Wednesday, March 31, 2010 1:53 PM To: arslist@ARSLIST.ORG Subject: Remedy Log analizer ** Hi All, I heard there is a tool to analyze the AR system log, can some one please share if you have. Thanks Regards, Pavan Kumar _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Remedy Log analizer
Hi All, I heard there is a tool to analyze the AR system log, can some one please share if you have. Thanks Regards, Pavan Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
User license fixed
Hi List, User has fixed license for Incident Management. Even though he is getting the below error, 'You do not have application write license (ARERR 9850) ARERR [330] You do not have write access to field : z1G Reopen Incident' Could you please suggest any fix for this? Thanks Regards, Pavan Kumar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: [BULK] Re: Need information on Application Command Process
. As for how you can use Application Command, it will depend on what you want to do. Regards, Harshavardhan Desai. Vani Masilamani-3 wrote: Hi Pivanov/pavan, Sorry, if the question is misunderstood. I was asking for one of the run process command as below: Example: Process Application-Command Approval New-Details -t Issue Approval What is use of Application- Command and any explanation of how to use this? Regards, Vani M. pivanov plamen.iva...@ma TERNA.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject arsl...@arslist. Re: Need information on Application ORG Command Process 03/02/2010 19:49 Please respond to arsl...@arslist.o RG Hi, just don't forget, when you are running process with Active Link to use the following syntax : $PROCESS$ @@:command Cheers, Plamen Ivanov www.remedy.bg www.remedydevelopers.eu On 3 ???, 16:11, Pavan Kumar pava...@adea.com wrote: C Special Run Process and $PROCESS$ commands Through the Run Process workflow action or by using $PROCESS$ in a Set Fields and Push Fields workflow action, you can run separate processes in AR System. In general, these actions are used to perform operations in support of your application. The following topics are provided: Overview (page 240) Run Process and $PROCESS$ syntax (page 240) Syntax exception-Special commands with qualifications (page 241) Table of Run Process and $PROCESS$ commands (page 242) For more information about how the Run Process action works, see the Integrating with Plug-ins and Third-Party Products guide. 240 Appendix C-Special Run Process and $PROCESS$ commands BMC Remedy Action Request System 7.0 Overview Run Process and $PROCESS$ commands look and act like a process from the perspective of the workflow definition, but they do not actually cause the system to run a process. Instead, the server traps these special process names and performs the operations directly. Some commands are available only in the Run Process action, and others are available only for $PROCESS$ in Set Fields and Push Fields actions. Some are available in all workflow, and others are available in active links only. Any action that is identified as being available in filters can be run only from an active link using the Run Process on the server syntax to direct the command to be run on the server. The commands are really available on the server, not to filters. For more information, see Assigning values from process results on page 234. Run Process and $PROCESS$ syntax When using these commands, remember that they are case-sensitive. You must specify the commands exactly as they are listed, including capitalization. If incorrect capitalization is used, AR System will attempt to run an external process with the given name. All of the commands in this section also follow the characteristics of a process run from the command line. This means that each parameter needs to be gathered as a single argument on the command line: If a parameter includes a space or a special character, you must put quotation marks around the value. Also surround any keywords with quotation marks in case the substituted value contains spaces or special characters. If a value contains one or more quotation marks, you must double the quotation marks and put quotation marks around the entire value. Quotation marks are a special character. For example, you enter the following values as shown: Value Syntax AR System AR System AR System User AR System User $SCHEMA$ $SCHEMA$ From: Action Request System discussion list(ARSList) on behalf of Vani Masilamani Sent: Wed 03/02/2010 19:31 To: arsl...@arslist.org Subject: Need information on Application Command Process Hi All, Can anyone say about the Application Command Process being used in remedy? Regards, Vani. ___? UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___? UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- View this message in context: http://old.nabble.com/Need-information
Re: Need information on Application Command Process
C Special Run Process and $PROCESS$ commands Through the Run Process workflow action or by using $PROCESS$ in a Set Fields and Push Fields workflow action, you can run separate processes in AR System. In general, these actions are used to perform operations in support of your application. The following topics are provided: Overview (page 240) Run Process and $PROCESS$ syntax (page 240) Syntax exception-Special commands with qualifications (page 241) Table of Run Process and $PROCESS$ commands (page 242) For more information about how the Run Process action works, see the Integrating with Plug-ins and Third-Party Products guide. 240 Appendix C-Special Run Process and $PROCESS$ commands BMC Remedy Action Request System 7.0 Overview Run Process and $PROCESS$ commands look and act like a process from the perspective of the workflow definition, but they do not actually cause the system to run a process. Instead, the server traps these special process names and performs the operations directly. Some commands are available only in the Run Process action, and others are available only for $PROCESS$ in Set Fields and Push Fields actions. Some are available in all workflow, and others are available in active links only. Any action that is identified as being available in filters can be run only from an active link using the Run Process on the server syntax to direct the command to be run on the server. The commands are really available on the server, not to filters. For more information, see Assigning values from process results on page 234. Run Process and $PROCESS$ syntax When using these commands, remember that they are case-sensitive. You must specify the commands exactly as they are listed, including capitalization. If incorrect capitalization is used, AR System will attempt to run an external process with the given name. All of the commands in this section also follow the characteristics of a process run from the command line. This means that each parameter needs to be gathered as a single argument on the command line: If a parameter includes a space or a special character, you must put quotation marks around the value. Also surround any keywords with quotation marks in case the substituted value contains spaces or special characters. If a value contains one or more quotation marks, you must double the quotation marks and put quotation marks around the entire value. Quotation marks are a special character. For example, you enter the following values as shown: Value Syntax AR System AR System AR System User AR System User $SCHEMA$ $SCHEMA$ From: Action Request System discussion list(ARSList) on behalf of Vani Masilamani Sent: Wed 03/02/2010 19:31 To: arslist@ARSLIST.ORG Subject: Need information on Application Command Process Hi All, Can anyone say about the Application Command Process being used in remedy? Regards, Vani. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: server name references
Hi, its better to check your user preferences record. Thanks Regards, Pavan kumar From: Action Request System discussion list(ARSList) on behalf of Tony Worthington Sent: Wed 16/12/2009 22:30 To: arslist@ARSLIST.ORG Subject: Re: server name references ** Did you update the database target in ar.conf/cfg? You don't mention version or if you use ITSM7. This is from BMC -- There are some forms that store a servername as data in a record (not as data in the Datadictionary per the queries mentioned later). They are: AST:ARServerConnection AST:ComplianceARBased_Advanced TMS:ApplicationRegistry CAI:AppRegistry SYS:Escalation SYS:Attachments - If the out-of-box data is modified by replacing ?arserver? or ?midtierserver? with the hostnames, only then change these values to the correct server host name. NOTE: Some forms will not be available depending on the ITSM installation. There is also a KB article and two word documents (sql, oracle) available from support. KM-00025406. hth, tony Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Barnhill, Jason (Jason) jbarnh...@avaya.com To: arslist@ARSLIST.ORG Date: 12/16/2009 10:42 AM Subject:server name references Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Hi folks, I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2. However, when I start server 2 and access Server Information and Add/Remove Licenses, both forms are pulling up info from server 1. Can anyone point out what server name reference(s) I am still missing? Is there another file, or some data reference in the database? This is the first time we've tried to run a copy like this. Do you think I will still have to run the install? Much thanks, Jason _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
REMEDY SERVER DOWN... and not able to restart
Hi List, I would be really grateful if some once can help me with the below issue ASAPÆ We had problem with remedy emails and other services, so we stopped the remedy and tired to restart the server but it is giving me the below errors. Wed Sep 2 16:20:00 2009 Reconciliation : Name parameter (or name field in a parameter) is empty () ARERR - 102 Wed Sep 2 16:20:00 2009 Reconciliation : Cannot establish a network connection to the AR System server (p25n02e0 (0) : RPC: Program not registered) ARERR - 90 Cheers, Pavan Kumar _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Reg: User Preference Time Zone
Hi List, As you all know that for mid-tier users whose time zone is set in AR System User Preference form are independent of the PC timings, Is their a method to enforce the same on the think client? Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Mail To: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are image001.jpgimage002.gif
Reg: Popularity of Remedy 1
Hi List, Just need help from one and all to fill the below table. This will act like guidelines for every new player of Remedy. Correct me if I have made any wrong entry. Best Ticketing Tool S. No. CRM's available in the world Best Version Popularity y 1 Remedy 2 Oracle CRM 3 SAP CRM 4 People Soft 5 Tivoli 6 Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: Popularity of Remedy 2
Hi List, Just need help from one and all to fill the below table. This will act like guidelines for every new player of Remedy. Correct me if I have made any wrong entry. Integration of Remedy with other tools S. No. Tools that can be integrated with remedy Best Version Popularity y 1 HPOVO -- auto or semi auto ticketing for H/W related alerts 2 Mercury -- auto or semi auto ticketing for application related alerts 3 Dashboards -- single page view 4 Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: Popularity of Remedy 3
Hi List, Just need help from one and all to fill the below table. This will act like guidelines for every new player of Remedy. Correct me if I have made any wrong entry. 3rd party software's that can be used with remedy S. No. 3rd party tools Best Version Popularity y 1 ARUTILITIES -- for better control on development 2 VSS -- Version controller + single user lock 3 rrr.se -- for application license usage 4 Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: Popularity of Remedy 4
Hi List, Just need help from one and all to fill the below table. This will act like guidelines for every new player of Remedy. Correct me if I have made any wrong entry. Best Software (OOB) Hardware configuration for remedy S. No. Software + Hardware Windows Unix 1 OS 2 Remedy ARS 3 ITSM Suit 4 5 RAM 6 NIC (No.) 7 Disk Space Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Hardware Compactibility
Thanks Bradford Axton, I really appreciate efforts from both ends. I have called for a meeting with my DBA Windows admin regarding the same. I will share my decision with you guys with reasons for the same. Thanks again. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] _ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: Hardware Compactibility
Hi List, As of now my server's are of below configuration. We have gone live for about two quarters are working just great. Going forward my client is expecting ticket load as given below: Peak License usage: 100 Incident Tickets per year: 120,000 Change tickets per Year: 5,000 Please assist me if the below Hardware configuration with hold good or not. If yes, then for how long. Also let me know what other parameters I can look forward to tune my server to avoid any over loading. Thanks in advance to all. Server Windows Version Model CPU Memory Internal Disks Web Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Application Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Database Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Note: No Clustering or load balancer available as of now. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] file:///C:\Program%20Files\Common%20Files\Microsoft%20Shared\Stationery \fieruled.gif ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: Hardware Compactibility
Hi Rick, As of now we have no archiving strategy. Let me know how can we have one and what all it needs. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 26, 2007 4:02 AM To: arslist@ARSLIST.ORG Subject: Re: Reg: Hardware Compactibility ** That looks quite adequate to me, but at 120k tickets a year, I hope you have an archiving strategy, or performance even on that hardware will begin to suffer pretty soon. -- Rick Cook Cook Enterprises 253-278-4112 On 1/25/07, Pavan Kumar Av (Consultant) [EMAIL PROTECTED] wrote: ** Hi List, As of now my server's are of below configuration. We have gone live for about two quarters are working just great. Going forward my client is expecting ticket load as given below: Peak License usage: 100 Incident Tickets per year: 120,000 Change tickets per Year: 5,000 Please assist me if the below Hardware configuration with hold good or not. If yes, then for how long. Also let me know what other parameters I can look forward to tune my server to avoid any over loading. Thanks in advance to all. Server Windows Version Model CPU Memory Internal Disks Web Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Application Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Database Server 2003 Server DELL 8 CPU, Intel Xeon 3.16 Ghz 4 GB Disk0 - 68.24 GB, Disk1 - 136.48 GB Note: No Clustering or load balancer available as of now. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile : +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Reg: MS Vista OS
Thanks all for the update. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, January 23, 2007 9:23 PM To: arslist@ARSLIST.ORG Subject: Re: Reg: MS Vista OS The AR System 7.0.01 Windows User Tool is being tested against the 6.03 server as part of Vista compatibility testing. It is currently expected that this testing will be completed by late February / early March. At that time, Vista will be added to the compatibility matrix for AR System 7.0.01. Since the current compatibility matrix shows support for the 7.0.01 WUT against the 6.03 server, this combination will therefore be documented as supported. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, January 23, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: Reg: MS Vista OS Pavan, Please open a support issue with Tech support about this. On 1/16/2007 I was informed (by Tech support) of the following: At this time it is expected that Vista will be added as a supported platform for version 7.0.1 of the User Tool within 90 days of the release of the operating system. Currently there are no plans to certify earlier versions of the User Tool with Vista. So apparently a currently supported version of the ARS client will not be ported to a new OS version when the OS vendor release a new version. Apparently only the latest version will be ported. (And since this client is only supported on Windows, I will not accept that oh it is to much work to port it to every OS out there argument.) I have no idea if there are any v7.0.1 ARS client talking to ARS v6.3 Server issues. But if there is even one, then I hope that all the affected customers who may be affected by this BMC decision open ticket right now and maybe... sometime in the next year... BMC will get around to actually supporting the supported versions of their software. rant I am a bit touchy about this one because I just saw that support closed my issue WITHOUT PROVIDING A FIX FOR THE STATED PROBLEM. The support we are getting from BMC does not appear to actually fix anything these days. They just write down that at some point in the future they are planning on having a fix, so that means that this issue is now closed. (WHICH IS COMPLETELY WRONG. It is closed when the problem no longer exists and not a second before that.) Oh and BMC defined the ship date for Vista to be 1/20/07. Even though it was released to large customers (AKA: Microsoft Volume License customer) in mid Nov 06! So while I have people in my organization using VISTA desktops in late December, BMC defines it as not a problem until 1/20, and then they think they will have an answer ready around 4/20? How can they think that is acceptable? /rant -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 1/23/07, Pavan Kumar Av (Consultant) [EMAIL PROTECTED] wrote: ** Hi List, My Client is looking for upgrading his workstation from present XP to MS Vista OS. As of now we are using ARSystem 6.3 on windows server 2003. Please let me know if BMC has come up with 6.3 USER tool compactable with MS Vista OS. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: MS Vista OS
Hi List, My Client is looking for upgrading his workstation from present XP to MS Vista OS. As of now we are using ARSystem 6.3 on windows server 2003. Please let me know if BMC has come up with 6.3 USER tool compactable with MS Vista OS. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 0170 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] file:///C:\Program%20Files\Common%20Files\Microsoft%20Shared\Stationery \fieruled.gif ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: AR_ESCALATOR
Hi All, I am finding a special error in my Remedy 6.3 application after patch was updated from 14 to 18. When ever an incident ticket gets auto closed after 10 business days, along with Status change from Resolved to Close, Severity also changes to the next higher value. This spoils my monthly SLA Report. Please help me to locate the filter which does this death dance. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] file:///C:\Program%20Files\Common%20Files\Microsoft%20Shared\Stationery \fieruled.gif ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Reg: Pointing to Same Database Server from Two Application Server
** Hi List, I need your help again. My present configuration is: One Database server with MSSQL One Application Server with ARS 6.3 One Web server. These servers are all up and working fine in Production environment. My new requirement is to set up a new Application server which should point to the existing Database server. Please let me know, what might be the minimum settings I need to make to get this server up. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Reg: Pointing to Same Database Server from Two Application Server
** Hi List, I need your help again. My present configuration is: One Database server with MSSQL One Application Server with ARS 6.3 One Web server. These servers are all up and working fine in Production environment. My new requirement is to set up a new Application server which should point to the existing Database server. Please let me know, what might be the minimum settings I need to make to get this server up. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Re: How to switch DB Server
** Hi Frank, Please let me know what settings to be made to make the second application server point to the same database. Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Thursday, October 12, 2006 11:47 PM To: arslist@ARSLIST.ORG Subject: Re: How to switch DB Server ** Have you looked into Server Groups and load balancing your Remedy servers? You could have two (or more) ARS servers pointing to the same database so that if one goes the other continues to function. Then you need only worry about database replication. This would eliminate the need for DNS changes. On 10/12/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Have you looked at Hot Backup licenses? Also, you will have to force a DNS update that may take hours, depending on DNS aging and how you setup your internal network. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bellamkonda Viswa Chaitanya Sent: Thursday, October 12, 2006 11:08 AM To: arslist@ARSLIST.ORG Subject: How to switch DB Server ** Hello List, We have Remedy Servers installed on 2 separate boxes and have identical setup. Incase of fail over of Server1 We would like to Switch Server2 to the Server1's Database. Can someone please suggest the best way to do implement this switching with minimal down time. Thanks in advance. -Viswa DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Crystal Reports
** Hi Group, I am interested to get trained in Crystal Reports, can any buddy guide me through this? Thanks Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
