Re: Chaning Banner&Title in all the ITSM forms

[Pedro Cardoso]

VB,

Best practices and thinking in a future patch or version update, I suggest
you don't change them.
I don't know a easy way, this would be a good RFE.

Think about 3 full days to change all Titles and banners, so ask your
customer if he wants an ""Out of the box application" or want to perform the
same work after each upgrade (change titles, banners and another modified
forms)

Pedro

On Jan 28, 2008 10:32 AM, Viswanathan Balakumar <[EMAIL PROTECTED]>
wrote:

> **
>
> Hi ALL,
>
>
>
> My customer wants to customize\change the "Title and the Banner" in all
> the ITSM Forms.
>
>
>
> Do I need to Change it form by form ? or Is there a easy way to do it ?
> Like Change in one place will reflect in all the Forms ?
>
>
>
> This is for both Windows as well as Web views.
>
>
>
> My experience is "NO", But still I like to ask the ARS Experts here to get
> some Quick short cuts.. Any idea\thoughts ?
>
>
>
> Thanks,
>
> VB
>
>
>
>
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: OT: Using Change / Tasks - Scheduled Start Date

[Pedro Cardoso]

Why not set the Start Date with a Open Windows, and the End Date when the
Status = Complete.
That's the way I do.

Pedro

On Jan 9, 2008 11:59 AM, T. Dee <[EMAIL PROTECTED]> wrote:

> For those of you who currently use Change ITSM 7.0 in a production
> environment - i'm interested to know how you deal with your Scheduled
> Start Dates?
>
> Do you enter a Scheduled Start Date for each task?  This seems time
> consuming.
>
> Thanking you in advance!
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

ORA-01406 Error ARS Upgrade from 6.3 to 7.01

[Pedro Cardoso]

Hi all, do you know this error is related to DB backup-restore process? How
I can know it?
I run installer with upgrade option and it finish fine stage until 5, when
trying to restart the server I got

390600 : This version of the Action Request System(R) is ready for use or
evalu For unlimited capabilities, contact your sales representative.
(ARNOTE 27) 390600 : The database is not the expected version (may need to
run upgrade prog
390600 : AR System server terminated -- fatal error encountered (ARNOTE 21)
ARNOTE 0) Unable to receive indication that server is up.

In arsql.log I find this..*** ERROR ***  ORA-01406: fetched column value was
truncated
and the script dont finish to upgrade the DB.

and ar_install finish with this message.

/*   Fri Dec 28 18:22:26 2007 */  Start of Stage 1 of 21
/*   Fri Dec 28 18:22:26 2007 */  Upgrade old field-lengths codeset=0
'windows-1252' errorCode=0
Failure during SQL operation to the database (ARERR 552)
   Repair of 6.3 Unicode database failed.

Thanks for any Help

Linux RedHat 4
Oracle 10g
Remedy CSS 5.6
ARS 6.3 to upgrade to 7.01 patch 5


Peter


   /*   Fri Dec 28 18:27:17 2007 */  SELECT
name,escalationId,timestamp,version,smObjProp,safeGuard,objPro
p,queryShort,queryLong FROM escalation ORDER BY 2 ASC
/*   Fri Dec 28 18:27:17 2007 */  OK
/*   Fri Dec 28 18:27:17 2007 */  UPDATE escalation SET
queryShort='1\2\4\1\1\300597200\2\0\4\1\1\30059
7200\2\4\19\Llamada Telefónica\4\6\1\300081200\2\4\8\Resuelto\' WHERE
escalationId=2970
/*   Fri Dec 28 18:27:17 2007 */  OK
/*   Fri Dec 28 18:27:17 2007 */  UPDATE escalation SET
queryShort='1\2\4\1\1\300597200\2\0\4\1\1\30059
7200\2\4\19\Llamada Telefónica\4\6\1\300081200\2\4\8\Resuelto\' WHERE
escalationId=3307
/*   Fri Dec 28 18:27:17 2007 */  OK
/*   Fri Dec 28 18:27:17 2007 */  SELECT
schemaId,fieldId,vuiId,propShort,propLong FROM field_dispprop
ORDER BY 1 ASC,2 ASC,3 ASC
/*   Fri Dec 28 18:27:17 2007 */  OK
/*   Fri Dec 28 18:34:14 2007 */  *** ERROR ***  ORA-01406: fetched column
value was truncated
/*   Fri Dec 28 18:34:14 2007 */  ROLLBACK WORK
/*   Fri Dec 28 18:34:14 2007 */  COMMIT WORK RELEASE
/*   Fri Dec 28 18:34:14 2007 */  SQL Trace Log -- OFF

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

ITSM 7.0.03 and KM 7.2 just released.

[Pedro Cardoso]

Hi, just to let you know about this new versions of complete  ITSM suite and
Knowledge Management.
Both Available on EPD site.


Pedro
MX

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Shcema error (403)

[Pedro Cardoso]

Mary, este error ocurre cuando realizan cambios directamente en las tablas o
cuando estuvieron actualizando algun formulario y no se guardo correctmente.

Este es el error de Remedy.

*

ARERROR 403
*

Error

The form definition file field count does not match number of fields in the
file.

The number of fields defined for the form does not match the count in the
form header

definition. This error is usually caused by a manual change to one or more
of AR System

database definition files. If you have manually changed a file, the change
is invalid. If you

have not changed the file, this is an unexpected error.




Pedro

On Dec 19, 2007 2:39 PM, Maria Elena Hernandez <[EMAIL PROTECTED]>
wrote:

> **
>
> Hi,
>
>
>
> I'm getting a 403 error (in one table) when I startup the remedy server.
> The table is showing at Sybase but at the Admin tool is not. Could someone
> help me to check it?
>
>
>
> Regards,
>
>
>
>
>
> * * Funciona... Pero no es perfecta ***  Ricardo Sánchez (Iusacell)*
>
>
>
>
>
> --
>
> *Este mensaje y cualquier archivo que se adjunte al mismo es propiedad de
> Grupo Iusacell y contiene informacion privada y privilegiada para uso
> exclusivo del destinatario. Si usted recibe esta comunicacion por error, no
> esta autorizado para copiar, retransmitir, utilizar o divulgar este mensaje
> ni los archivos adjuntos. En este caso por favor notifique inmediatamente al
> remitente por este mismo conducto. Gracias. *
> __20060125___This posting was submitted with HTML in
> it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: anyone used the "NTE:SYS-NT Process Control" form yet?

[Pedro Cardoso]

Elinor..

if you don't have to add many fields and don't want to go thru the "little"
complicated workflow, you can do a filter set fields in submit at the
NTE:Notifier form.

PCr

On Dec 14, 2007 9:04 AM, Tony Worthington <[EMAIL PROTECTED]>
wrote:

> **
> It is tedious.  We've added multiple fields to multiple notifications.
>  Each time a field is added, about 17 workflow objects and forms need to be
> modified, plus there are changes to the data that drives the menus.
>
> I'd suggest having a look at the BMC KB entry KM-00024290
>
> hth,
> tony
> --
> Tony Worthington
> Sr. Technical Analyst
> Kohl's Department Stores
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>   *Elinore AR <[EMAIL PROTECTED]>*
> Sent by: "Action Request System discussion list(ARSList)" <
> arslist@ARSLIST.ORG>
>
> 12/14/2007 02:36 AM   Please respond to
> arslist@ARSLIST.ORG
>
>To
> arslist@ARSLIST.ORG  cc
>   Subject
> anyone used the "NTE:SYS-NT Process Control" form yet?
>
>
>
>
> hi, has anyone ever used the "NTE:SYS-NT Process Control" form for
> their customized notifications? can anyone share their experience?
>
> i was reading the ITSM7 architecture doc and i can't believe it looks
> so easy (based on the Notification Engine process flow diagram) but i
> don't want to get all excited and be disappointed later on.
>
> TIA for all your insight!
>
> ~ Elinore ~
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> __20060125___This posting was submitted with HTML in
> it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: Question: ITSM 7.0 - Removing Items from Pull Down Menus

[Pedro Cardoso]

I just change the "Alias Value" of the Drop-Down Fields
Change the Service Type  selection value involves a lot of work to modified
menus and labels

By the way, can you please send me the info about patch 6 you have?

Pedro
mx

On Nov 29, 2007 11:37 AM, T. Dee <[EMAIL PROTECTED]> wrote:

> ** There are some pull down menus that are "hard coded" under
> properties/attributes for the following fields (see below).  I know I can
> "delete" and / or "modify" the items, however, I don't want to break any
> workflow.
>
> Has anyone changed / modified any of these pull downs in ITSM 7.0Incident?
>
> *Service Type, Reported Source, Closure Source, Source, Work Info Type,
> Status Reason*
>
> I'm not sure why Remedy would "hard code" the items in the pull down menus
> for these fields.
>
> I know "Status Reason" has it's values in a form, however, I also know
> these values are hard coded in a hidden field on Incident
> "Status_Reason_Hidden".
>
> Thanks.
> __20060125___This posting was submitted with HTML in
> it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: View Access field on Problem Investigation form.

[Pedro Cardoso]

User P is support people?

The public option make the info available in the requester console, the
Internal keep in the Support Console (any of them). So public is available
for end user and internal for all the support people.

Pedro
mx

On Nov 29, 2007 4:51 AM, Veeral Oza <[EMAIL PROTECTED]> wrote:

> ** Hi All,
>
> Can anyone give me any detail explanation regarding the "View Access"
> field on Problem Investigation form (ITSM 7)?
>
> The Problem User guide has the following details.
> "From the View Access list, select Internal or Public.
> Internal—If you want users within your organization to see the entry.
> Public—If you want everyone with access to the system to see the entry,
> including requesters."
>
> I have tested this with the following scenario; User A, belonging to
> Company ABC opens a problem investigation ticket.
> User P, belonging to the Company PQR updates the same ticket, and creates
> 2 WorkInfo entries; one with view access as Public and other with view
> access as Internal.
>
> Now, when User A views the Work Info tab of the same ticket, he is able to
> view both the entries. I think he should be able to view only the WorkLog
> record with View Access = Public.
>
> Am I testing this functionality correctly? Is there a different
> interpretation of View Access field?
>
> Regards,
> Veeral Oza __20060125___This posting was submitted
> with HTML in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: One notification engine to rule them all?

[Pedro Cardoso]

The info is at Knowledge Database entries..

KM-00023983
KM-00026091
KM-00024290


Pedro
mx


On Nov 9, 2007 8:18 AM, Reiser, John J <[EMAIL PROTECTED]> wrote:
> Eli,
>
> Thank you. I didn't want to spawn a bunch of "me too" emails.
> Did you try zipping it and posting?
> Maybe Dan can offer a solution for these instances where an interesting
> document can be shared by the ARSList community.
>
> Thanks,
>
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
> by me
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR
> Sent: Friday, November 09, 2007 8:50 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: One notification engine to rule them all?
>
> Hi,
>
> It was sent to me by BMC Support in response to one of the issues I
> raised with them. I don't know if this was published in their website
> though. I have tried attaching the file here instead, but it's rejecting
> my attachment msg.
>
> ~ Eli ~
>
> On Nov 9, 9:42 pm, "Reiser, John J" <[EMAIL PROTECTED]> wrote:
> > Eli,
> > Did you this document on BMC's website?
> > Can you supply a URL for us?
> > Thanks,
> >
> > John J. Reiser
> > Software Development Analyst
> > Remedy Administrator/Developer
> > Lockheed Martin - MS2
> > The star that burns twice as bright burns half as long.
> > Pay close attention and be illuminated by its brilliance. -
> > paraphrased by me
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> >
> > [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR
> > Sent: Thursday, November 08, 2007 10:41 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: One notification engine to rule them all?
> >
> > Just in case anyone hasn't seen this doc named
> > "ITSPAddFieldsNotification-Instruction" from Remedy, on pages 20-22 of
>
> > this doc, it described how you can create your own notification using
> > the Notification Engine. The rest of the doc described in detail how
> > you can enable notification even for the custom fields you added in
> > your form. I found this doc very helpful when I needed to create a
> > custom notification for some of our forms that have custom fields
> added to it.
> >
> > (If you cant find the file, feel free to email me. I tried to attach
> > the file here but got rejected)
> >
> > Cheers!
> >
> > ~ Eli ~http://docs.google.com/Doc?id=df5vs5vj_0fvdv72
> >
> > __
> > __
> > ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum
> > Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
> >
> > __
> > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"
>
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum
> Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: KM Error on Incident

[Pedro Cardoso]

Ben,

I have SQL2005 and jdbc 1.2 for SQL2005... so should I use jdbc for SQL2000?
The Classpaths and Path is already updated

I will try jdbc for SQL2000.

Thanks.


On Nov 13, 2007 8:55 AM, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote:
> Pedro,
>
> The first line in the error message you received from Java:
>
> Cannot load JDBC driver class
>
> 'com.microsoft.jdbc.sqlserver.SQLServerDriver
>
> This is the root cause of your problem, which is causing the rest of the 
> error messages.
>
> What database server are you using? MS SQL, Oracle, etc? The error message 
> above leads me to believe your RKM installation is configured to use an MS 
> SQL database.
>
> Further, the RKM application cannot find the Java MS SQL JDBC drivers.
>
> Ensure that you have:
>
> 1. Install the JDBC drivers. You can find these from Microsoft on their 
> support site. Also, I've only had success with the SQL2000 JDBC drivers 
> against both a MS SQL 2000 server and a MS SQL 2005 server.
>
> 2. Make sure that your PATH and CLASSPATH environment variables have been 
> updated to include the location of the JDBC driver installation.
>
>
>
> All of this needs to take place on the same server that RKM is installed on. 
> Once you have the drivers, and the OS and Java know where to find them, your 
> first error message should go away.
>
> HTH,
>
> Ben
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"

Re: KM Error on Incident

[Pedro Cardoso]

Rick, Benjamin:

Could you please update the info about this issue?
Does it work?

I have alike problem...

Error. The server encountered an unexpected condition which prevented
it from fulfilling the request.


java.lang.Error: UserBeanRequested User: 'App Admin (appadmin)' NOT
created in Database! Cannot load JDBC driver class
'com.microsoft.jdbc.sqlserver.SQLServerDriver'
at kms.user.UserBean.createUserInDB(UserBean.java:201)
at kms.user.UserBean.createNewUser(UserBean.java:65)
at kms.user.UserManager.createNewUser(UserManager.java:88)
at 
kms.authentication.RemedyAuthenticator.createUser(RemedyAuthenticator.java:166)
at kms.web.jsp.LoginServlet.login(LoginServlet.java:102)
at kms.web.jsp.LoginServlet.doGet(LoginServlet.java:192)
at kms.web.jsp.LoginServlet.doPost(LoginServlet.java:272)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at 
com.newatlanta.servletexec.SERequestDispatcher.forwardServlet(SERequestDispatcher.java:638)
at 
com.newatlanta.servletexec.SERequestDispatcher.forward(SERequestDispatcher.java:236)
at 
com.newatlanta.servletexec.SERequestDispatcher.internalForward(SERequestDispatcher.java:283)
at 
com.newatlanta.servletexec.SEFilterChain.doFilter(SEFilterChain.java:96)
at kms.filters.MaintenanceFilter.doFilter(MaintenanceFilter.java:26)
at 
com.newatlanta.servletexec.SEFilterChain.doFilter(SEFilterChain.java:60)
at 
com.newatlanta.servletexec.ApplicationInfo.filterApplRequest(ApplicationInfo.java:2202)
at 
com.newatlanta.servletexec.ApplicationInfo.processApplRequest(ApplicationInfo.java:1876)
at 
com.newatlanta.servletexec.ServerHostInfo.processApplRequest(ServerHostInfo.java:937)
at 
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1124)
at 
com.newatlanta.servletexec.ServletExec.ProcessRequest(ServletExec.java:1035)


Do you think is related?

thanks.

Pedro

On Sep 18, 2007 12:19 PM, Watson, Benjamin A.
<[EMAIL PROTECTED]> wrote:
> Restarting the webservices essentially clears the issue until it happens 
> again.  I'm not 100% on the root cause of the issue, but I assumed that in my 
> environment, it was network issues causing the RKM to DB connection to drop.
>
> Under IIS/ServletExec, I had to restart IIS to clear the issue.  From the 
> error message, I suspect you're using Tomcat, so you might be able to get 
> away with restarting the servlet engine alone.
>
> These restarts are only a temporary fix, as the issue will continue to rear 
> itself with the code that is in place in RKM.  You can probably reliable 
> reproduce the issue by performing the following:
>
> 1. As some user, access some RKM function (e.g. Help Desk KB tab).
> 2. Stop your Database server services.
> 3. Attempt to use the RKM function again and note the error.
> 4. Start your Database server services.
> 5. Attempt to use RKM functions again, and the error remains.
>
> Remedy, on the other hand, is more tolerant and should pick up the database 
> connection again after the service interruption.
>
> The long term fix is the 1098 war file, which has the built in checks to 
> verify that the connection exists before trying to do anything.
>
> Ben
>
> 
>
> From: [EMAIL PROTECTED] on behalf of Rick Cook
> Sent: Tue 9/18/2007 12:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: KM Error on Incident
>
>
>
> **
> Thanks very much, Ben.  That's one of the most detailed explanations of a 
> problem and the solution I have read in a long time.  I really appreciate the 
> education, and I have asked Support for the updated RKM war file.  I'll let 
> you all know how it turns out.
>
> You did say that restarting the web server provides a short term fix, and 
> that the new war file is the long term fix, right?
>
> Rick
>
> On 9/18/07, Watson, Benjamin A. <[EMAIL PROTECTED]> wrote:
>
>Rick,
>
>I can only assume you're experiencing the fun that is Remedy Knowledge 
> Management 7.x.
>
>This particular issue is a tough one, not conceptually, but a tough 
> one to get the RKM team to fix.  I ranted to them until I was blue in the 
> face about the nature of the problem, and even cited website examples with 
> code on what they could do to fix it.
>
>As it turns out, they have fixed the issue, but it is not corrected in 
> the most current release of RKM on EPD.  The problem is this:
>
>The RKM application attempts to authenticate the current user during 
> pretty much any action they perform under RKM.  The application authenticates 
> the user by performing a lookup in the RKM database.  If your environment is 
> anything like mine, you have something like the following:
>
>Web Server (with MidTier and RKM) <--> Database server 
> (ARSystem DB and RKM DB)
>
>What's 

Problem with Task Groups

[Pedro Cardoso]

Hi List!

I have a problem with Change Management 7.0.2 patch 4, ARS 7.0.1 patch 3 WIN
2003 SQL 2005

In specific with Task Groups, when the RFC is "Implementation In Progress"
the first Task is Assigned but when it is Closed with Successful the next
sequence Task is no "awaked" and keeps "staged" status.

Is this fixed with patch 05? or what ACTL or FLTR makes that work?

Thanks.


Pedro
MX

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Task Notification By Email - Urgent

[Pedro Cardoso]

Check "NTE:CFG-Notification Events" form and modify there the value.
If don't work create manual entry for each one.

Pedro
MX


On 9/5/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote:
>
> **
>
> **
>
> Hi List,
>
>
>
> I'm Facing problem with Task Notification by email its only sending Alert
> which I have configure the default notification Email for the Support also I
> have create new record for in CTM: People for the Task Assignment , I have
> sent to BMC ticket and they update me its bug , there is anyway to make the
> notification go out for the tasks by email
>
>
>
> SD version 7x
>
>
>
> Regards,
>
> Rami
> __20060125___This posting was submitted with HTML in
> it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Help with SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewTemplate

[Pedro Cardoso]

Guillermo, te aconsejo actives los logs de Active Links y Filtros para tener
una idea de por donde pasa la información.

No hay documentación al respecto, además que esta consola funciona con
Plugins a traves de Vendor form.



Saludos.





Pedro



On 9/4/07, Guillermo Alfredo Torres Barron <
[EMAIL PROTECTED]> wrote:
>
> Hi dear listers
> I need some modifications on SHR:ARDBC_OverviewConsole and
> SHR:ARDBC_OverviewTemplate forms, but I don't find documentation about
> the functionality for this forms, anybody you know where can I find
> documentation about SHR:ARDBC_OverviewConsole and
> SHR:ARDBC_OverviewTemplate forms?
> I have Solaris server, ARS 7.0
> Thanks and regards
>
>
>
>
> ...
> Este correo electronico es confidencial y/o puede contener informacion
> privilegiada.
> Si usted no es su destinatario o no es alguna persona autorizada por este
> para recibir sus correos electronicos, NO debera usted utilizar, copiar,
> revelar, o tomar ninguna accion basada en este correo electronico o
> cualquier otra informacion incluida en el, favor de notificar al remitente
> de inmediato mediante el reenvio de este correo electronico y borrar a
> continuacion totalmente este correo electronico y sus anexos.
> Nota: Los acentos y caracteres especiales fueron omitidos para su correcta
> lectura en cualquier medio electronico.
>
> This e-mail is confidential and/or may contain privileged information.
> If you are not the addressee or authorized to receive this for the
> addressee, you must not use, copy, disclose, or take any action based on
> this message or any
> other information herein, please advise the sender immediately by reply
> this e-mail and delete this e-mail and  its attachments.
>
> ...
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Status Reason - Service Desk

[Pedro Cardoso]

Rami

There are two fields for Status reason.. the one we see is
"z1D_Status_Reason" the hidden is "Status_Reason".
You need to add the value to SYS:Status Reason Menu Items form and also
modify the fix attributes of "Status_Reason" hidden field to make both fit.

IMHO a very strange design decision.


Pedro
MX

On 9/4/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote:
>
> **
>
> **
>
> Peter I have done that in this form and I can see the new item in the menu
> but when I'm testing it its give me error
>
> The Status Reason filed requires a value when the status is either pending
> or resolved. ARERR 1291220
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Lammey, Peter A.
> *Sent:* Tuesday, September 04, 2007 9:51 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Status Reason - Service Desk
>
>
>
> Goto SYS:Status Reason Menu Items form.
>
>
>
> Thanks
> Peter Lammey
> ESPN MIT Technical Services & Applications Management
> 860-766-4761
>
>
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rami S Ayoub
> *Sent:* Tuesday, September 04, 2007 2:46 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Status Reason - Service Desk
>
> **
>
> **
>
> Hi List,
>
>
>
> Does any one trying to add new Status Reason to the Service Desk 7x
>
>
>
> Regards,
>
> Rami
>
> __20060125___This posting was submitted with HTML in
> it___
> __20060125___This posting was submitted with HTML in
> it___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: URL

[Pedro Cardoso]

You can change what the user type to access the Remedy URL, so instead
type https:///arsys/home
they need to type https:///arsys/home) and check the box "The exact URL entered
above.

Pedro
MX


On 8/20/07, Ashcraft, Roy W. <[EMAIL PROTECTED]> wrote:
>
> **
>
> I'm sorry, typing while talking the project manager dreaming up this
> stuff.
>
>
>
> AR Server 7.0.1, Mid-Tier 7.0.1 (all latest patches).
>
> IIS 6.0 on Windows 2003 Server
>
>
>
> Thanks,
>
> Roy
>
>
>
>
>
>
>
>
>
> Roy Ashcraft
>
> SAIC
>
> Application Engineer
>
> (402) 293-5218
>
> [EMAIL PROTECTED]
>  --
>
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On
> Behalf Of *Grooms, Frederick W
> *Sent:* Monday, August 20, 2007 9:35 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: URL
>
>
>
> What web server?
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Ashcraft, Roy W.
> *Sent:* Monday, August 20, 2007 9:32 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* URL
>
> **
>
> Is there an easy way to change the mid-tier URL from
> https:///arsys/home to https:/// ??
>
>
>
> Thanks,
>
> Roy
>
>
>
>
>
>
>
> Roy Ashcraft
>
> SAIC
>
> Application Engineer
>
> (402) 293-5218
>
> [EMAIL PROTECTED]
>
>
> __20060125___This posting was submitted with HTML in
> it___ __20060125___This posting was submitted with HTML
> in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: OT maybe: Translation help with localization of a form...

[Pedro Cardoso]

Joe, in IMHO a native Spanish or bilingual speaker will understand the
follow sentence.

"La solución seleccionada se ha usado [Usage Count] veces"

for your 'Usage Statistic of Selected Solution'.

What it means is: "Selected solution had been used XXX times."

I know this not your original sentence meaning, but is more like we, the
native Spanish, speak.

Pedro
MX



On 8/16/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
>
> ** Albert, Pedro
>
> First of all thank you for your inputs..
>
> Ok here is the thing. I have created a field to keep a counter of the
> number of times a solution from the PBM:Solution Database form has been
> consumed by a Requester from the Requester Console to directly solve his
> problem while reporting an incident. So everytime a user creates an incident
> and finds a solution to it in the solution database and uses the solution, I
> increase the counter of the number of times the solution has been used by 1.
>
>
> So when viewing the solution from the table field, there is a read only
> visible counter of the number of times the selected solution was used giving
> the user a statistic of the number of times the solution was used
> previously. So that in English is the 'Usage Statistic of Selected
> Solution'.
>
> The field in which this counter is stored in the solution database is
> called 'Usage Count'.
>
> I hope this helps those who can help me with the translation to better
> understand what I need as labels to these 2 fields..
>
> Regards
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) 
> [mailto:arslist@ARSLIST.ORG
> ]*On Behalf Of *Pedro Cardoso
> *Sent:* Thursday, August 16, 2007 2:11 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: OT maybe: Translation help with localization of a form...
>
> ** Joe, what the Albert suggest is more like dictionary word by word
> translate..and also may be differences between where the Spanish-speakers
> lives or work.
>
> a more casual way is:
>
> Usage Statistic of Selected Solution -> "estadística de uso de la
> solución" (remove "elegida"), "Uso de la solución, Estadistica" or maybe it
> could be different, What do you mean with this statistic?
>
> Usage Count -> "veces utilizada" or "veces usada" or "número de veces
> usada" or "número de veces utilizada"
>
> Pedro
> MX
>
>
>
> On 8/16/07, Albert Bihler <[EMAIL PROTECTED] > wrote:
> >
> > Hi Joe,
> >
> > here comes the literal translation to German:
> >
> > Usage Statistic of Selected Solution -> "Gebrauchsstatistik der
> > ausgewählten Lösung" or maybe "Anwendungsstatistik der ausgewählten
> > Lösung"
> > Usage Count -> "Anzahl Verwendungen" or maybe "Gebrauchszähler"
> >
> > and Spanish:
> >
> > Usage Statistic of Selected Solution -> "estadística del uso de la
> > solución elegida"
> > Usage Count -> "número de usos"
> >
> > As I am not familiar with BMCs ITSM Suite other translations may fit
> > better for the fields purpose.
> >
> >
> > Kind regards,
> > Albert
> >
> >
> > Joe D'Souza schrieb:
> > > **
> > > Listers,
> > >
> > > This probably isn't really on topic, so Dan if you happen to read this
> > > forgive me for posting this..
> > >
> > > I am in the process of localizing a customized field on the solution
> > > database form on ITSM 7. The purpose of this field is to keep a
> > > counter of the number of times this solution was used from the
> > > Requester Console by end users.
> > >
> > > The English title I have chosen for this field is "*Usage Statistic of
> >
> > > Selected Solution*".
> > >
> > > Would listers with knowledge of the languages below please translate
> > > this into the following languages for me??
> > > 1)   French
> > > 2)   German
> > > 3)   Spanish
> > >
> > > Also I would like the translation of "*Usage Count*".
> > >
> > > I appreciate your help..
> > >
> > > Cheers
> > >
> > > Joe
> > > __20060125___This posting was submitted with HTML
> > > in it___
> >
> >
> > ___
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> > the Answers Are"
> >
>
> __20060125___This posting was submitted with HTML in
> it___
>
> __20060125___This posting was submitted with HTML in
> it___
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: OT maybe: Translation help with localization of a form...

[Pedro Cardoso]

Joe, what the Albert suggest is more like dictionary word by word
translate..and also may be differences between where the Spanish-speakers
lives or work.

a more casual way is:

Usage Statistic of Selected Solution -> "estadística de uso de la solución"
(remove "elegida"), "Uso de la solución, Estadistica" or maybe it could be
different, What do you mean with this statistic?

Usage Count -> "veces utilizada" or "veces usada" or "número de veces usada"
or "número de veces utilizada"

Pedro
MX



On 8/16/07, Albert Bihler <[EMAIL PROTECTED]> wrote:
>
> Hi Joe,
>
> here comes the literal translation to German:
>
> Usage Statistic of Selected Solution -> "Gebrauchsstatistik der
> ausgewählten Lösung" or maybe "Anwendungsstatistik der ausgewählten
> Lösung"
> Usage Count -> "Anzahl Verwendungen" or maybe "Gebrauchszähler"
>
> and Spanish:
>
> Usage Statistic of Selected Solution -> "estadística del uso de la
> solución elegida"
> Usage Count -> "número de usos"
>
> As I am not familiar with BMCs ITSM Suite other translations may fit
> better for the fields purpose.
>
>
> Kind regards,
> Albert
>
>
> Joe D'Souza schrieb:
> > **
> > Listers,
> >
> > This probably isn't really on topic, so Dan if you happen to read this
> > forgive me for posting this..
> >
> > I am in the process of localizing a customized field on the solution
> > database form on ITSM 7. The purpose of this field is to keep a
> > counter of the number of times this solution was used from the
> > Requester Console by end users.
> >
> > The English title I have chosen for this field is "*Usage Statistic of
> > Selected Solution*".
> >
> > Would listers with knowledge of the languages below please translate
> > this into the following languages for me??
> > 1)   French
> > 2)   German
> > 3)   Spanish
> >
> > Also I would like the translation of "*Usage Count*".
> >
> > I appreciate your help..
> >
> > Cheers
> >
> > Joe
> > __20060125___This posting was submitted with HTML
> > in it___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

SRMS CTI

[Pedro Cardoso]

I suppose many of you are using the default SRMS (Service Request Management
System) version 1.0 (not the 2.0), I mean the Requester Console
RQC:SummaryDefinition and RQC:ServiceRequestWizard forms.



Can any share if you are using the option to show a different CTI (options
and order) for end-users mapping to real operational catalog CTI?  Do you
use a different approach? or Do you using the same CTI for Requester Console
and Operational Catalog.?



I think this helps to translate the very technical details from Operational
Catalog and make them easy to understand to end users.


Just I think there is missing the option to also map in the Requester
Summarys with the Product Catalog CTI to allow config more complex
assignment rules, think in a SAP environment.


Pedro
México

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Using keyword $ User$ in a Menu Label

[Pedro Cardoso]

I suggest to first store and resolve the $USER$ value to a temp character
field and them use it in the Menu.
Is that what you need?

Pedro
Mexico


On 7/30/07, Reiser, John J <[EMAIL PROTECTED]> wrote:
>
> Hello Listers,
> ARS 6.3 Patch 14
> MS SQL2000 (remote)
>
> I am trying to get a search menu to display the keyword for $ User$ in
> the menu label portion.
> I have it working for the menu value as it is used in an external table
> qualification.
> I've tried $USER$ but that saves the current username in the form that
> holds the menu label/value pairs.
> I've tried $\USER$ but it doesn't resolve. I get $\USER$ in the label.
>
> Is there a way to have the $USER$ keyword resolve to the logged in user
> name when the menu dropdown is displayed?
>
> TIA,
>
> John J. Reiser
> Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased
> by me
>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Search Sync database in 7.0.01 Patch 001

[Pedro Cardoso]

Delete work for me.!

Pedro
Mexico


On 7/30/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hi Fredrick,
>
>
>
> The value in Run/Not Run flag is A140C0D0-94A5-4C9D-A798-B640C03BD58B
>
>
>
> So I guess I'll just delete the record or still save 0 in it and then
> re-try?
>
>
>
> *Neel Gautam*
>
> Accenture - Chicago Delivery Centre
>
> MSN: [EMAIL PROTECTED] AIM: neelgautam
>
>
>
> Core Values:
>
> Stewardship
>
> ·
>
> Best People
>
> ·
>
> Client Value Creation
>
> ·
>
> One Global Network
>
> ·
>
> Respect for the Individual
>
> ·
>
> Integrity
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Grooms, Frederick W
> *Sent:* Monday, July 30, 2007 11:13 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Search Sync database in 7.0.01 Patch 001
>
>
>
> Open the object_search_admin form in the User tool.  Find the record
> (there should only be 1 record in the form).  Change the Run/Not Run flag
> from 1 to 0 and save.
>
>
>
> Fred
>
>
>  --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Neel Guatam
> *Sent:* Monday, July 30, 2007 11:01 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Search Sync database in 7.0.01 Patch 001
>
> **
>
> Hello listers,
>
>
>
> We are running Search Sync database function on our remedy admin client.
> It ran fine the first time we ran it but now when I go to Tools à Search
> Sync, it shows it's been running since march of this month and it doesn't
> seem to update any work-flow references. There's no button that would
> actually re-start the sync search process. How do I re-start the search sync
> and keep my work-flow references up-to-date?
>
>
>
> Thanks in advance.
>
>
>
> This message is for the designated recipient only and may contain
> privileged, proprietary, or otherwise private information. If you have
> received it in error, please notify the sender immediately and delete the
> original. Any other use of the email by you is prohibited.
> __20060125___This posting was submitted with HTML in
> it___ __20060125___This posting was submitted with HTML
> in it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Search Sync database in 7.0.01 Patch 001

[Pedro Cardoso]

At the Remedy User search for object_search_admin and delete the only one
entry it has.

Pedro
Mexico


On 7/30/07, Neel Guatam <[EMAIL PROTECTED]> wrote:
>
> **
>
> Hello listers,
>
>
>
> We are running Search Sync database function on our remedy admin client.
> It ran fine the first time we ran it but now when I go to Tools à Search
> Sync, it shows it's been running since march of this month and it doesn't
> seem to update any work-flow references. There's no button that would
> actually re-start the sync search process. How do I re-start the search sync
> and keep my work-flow references up-to-date?
>
>
>
> Thanks in advance.
>
>
>
> *Neel Gautam*
>
> Accenture - Chicago Delivery Centre
>
> MSN: [EMAIL PROTECTED] AIM: neelgautam
>
>
>
> Core Values:
>
> Stewardship
>
> ·
>
> Best People
>
> ·
>
> Client Value Creation
>
> ·
>
> One Global Network
>
> ·
>
> Respect for the Individual
>
> ·
>
> Integrity
>
>
>
>
>
> This message is for the designated recipient only and may contain
> privileged, proprietary, or otherwise private information. If you have
> received it in error, please notify the sender immediately and delete the
> original. Any other use of the email by you is prohibited.
> __20060125___This posting was submitted with HTML in
> it___

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the 
Answers Are"

Re: Data Cleanup

[Pedro Cardoso]

Yes Ctrl + D with Demo user (there are some Delete restrictions) and if you
enter Worklog you should delete info for the following forms

XXX:Worklog
XXX:CFG Ticket Num Generator
XXX:(Process Name)

where XXX is HPD, PBM and CHG

Also to return ID for all the form you need to reset the "nextID" value to 1
for the specific "name" in the arschema table. Ask DBA guys.

Pedro
MX


On 7/26/07, Oza, Veeral <[EMAIL PROTECTED]> wrote:


**   Hi All,

I need to clean up the existing test data from the server. What would be
the best way to do it? The foundation data should remain as it is. We need
to clean up Incident, change and problem tickets.
Ctrl + D on these 3 forms??? or do we need to take care of other forms as
well? If anyone has done this before or has any thoughts on this, please
reply.

Environment:
ITSM 7 (Patch 1)
Oracle Database on Solaris

Regards,
 Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

 Regards,
Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327

--
*From:* Oza, Veeral
*Sent:* Thu 7/26/2007 12:43 PM
*To:* arslist@arslist.org
*Subject:* Data Cleanup


  Hi All,

I need to clean up the existing test data from the server. What would be
the best way to do it? The foundation data should remain as it is. We need
to clean up Incident, change and problem tickets.
Ctrl + D on these 3 forms??? or do we need to take care of other forms as
well? If anyone has done this before or has any thoughts on this, please
reply.

Regards,
 Veeral Oza,
Application Developer,
Column Technologies,
Cell: 224-587-0765
Desk: 847-632-3327
__20060125___This posting was submitted with HTML in
it___



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Can do a push field action on selection fields

[Pedro Cardoso]

Do you check if the target field are the same Date/Time format? (Only date,
Only Time or both).
Also review the Entry mode for the field, display-only fields shows logging
as successful.

Pedro
MX


On 7/18/07, Gretchen Beck <[EMAIL PROTECTED]> wrote:


Hi,

I'm hoping this is an easy problem (or else a known bug), but I'm stumped.
I've got a dialog box with a date field and three selection fields that is
supposed to push information to a form with identical date and selection
fields via an active link. The new form is created correctly, and
character
fields are pushed, but nothing appears in the date or selections fields.
When I turn on active link logging, the log shows the actions were
successful, but when I open the form, the fields are empty.

I've been able to repeat these results with a separate dialog box and a
second form with just a single selection field...

This is on Arserver 6.03 and Aruser 6.0.

So, am I crazy, is there a workaround (besides just pushing to character
fields), or is this a bug?

Thanks!

Gretchen Beck
Carnegie Mellon


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Submit Ticket on Service Desk 7.x

[Pedro Cardoso]

Do you have the right permissions?
Do you created the login name one by one or bulk import?

Try searching the Login Name on User form and be sure it below to "General
Access" and "Unrestricted Access".
I run a bulk import and this permission give me headache.

Pedro
@Mexico



On 6/24/07, Rami S Ayoub <[EMAIL PROTECTED]> wrote:


** **
 When saving a new incident I recieve the following error:

ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk
Assignment Log : Assigned Support Company

ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk
Assignment Log : Assigned Group

ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk
Assignment Log : Assigned Group ID

ARERR [326] Required field cannot be reset to a NULL value : HPD:Help Desk
Assignment Log : Assigned Support Organization

Update Support Groups and Roles.  Mark one group as Yes for the default.
but still the error is come
__20060125___This posting was submitted with HTML in
it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

License Request Error

[Pedro Cardoso]

Hi!

Has Anyone have problems with License Request or is just me!?
Yesterday very early morning I reported the error to Support (about Setfield
operation) and guess what. you are right!: Nothing!!!, I don't have any
reply.

I hope nobody else is stuck with this.


Pedro

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: push external asset info into Remedy.

[Pedro Cardoso]

The GUID or Instance ID is created when you submit new CIs from the AST
forms or from Remedy Import.

PC'r


On 3/29/07, Dan Caissie <[EMAIL PROTECTED]> wrote:


**

Ok I see how this works now but the only problem I'm having now it to
create the GUID to push into the AST: forms.

Am I correct that this can only be run with a AL ($PROCESS$ @@
:Application-Generate-GUID)?

I was hoping to have this run with a Filter or Escalation in my staging
form before being pushed to the asset forms.



Thanks for the help.



Dan


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Antonio Maradiaga
*Sent:* Tuesday, March 27, 2007 1:50 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: push external asset info into Remedy.



**

Dan,



As Roger stated you need to determine where you want to push your main
asset information.  If its the main asset form, you'll push information to
the AST:Asset form.  For all Asset to user associations, you would push the
information to the AST:AssetPeople form.



You'll of course push all the necessary required fields (Entry Type, Role,
Login ID, Full Name, etc) to the AST:AssetPeople form.



Now the part you need to make sure you pay attention to (so your assets
are matched up to their users, owner or asset mgrs) is matching up the
"Asset Entry-ID" to the unique Entry ID created for each asset in the
AST:Asset form.



If you have any specific question on creating an app to do this, please
let me know and I'd be more than happy to provide you with more information.



I have put together a little app than runs off of data imported via the
Import Tool and a CSV file which pushes new assets information and user
information from a staging form to the AST:Asset form and the
AST:AssetPeople form.



Best of luck and take care,



~Antonio Maradiaga







On 3/27/07, *Roger Justice* <[EMAIL PROTECTED]> wrote:

**

You can use a filter to push the data however you will need to determine
which AST form the data goes to. Do you have a field with the type of asset
such as Computer, Monitor.. if you do you can create a filter guide and
multiple filters to get the data into the right form.




-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 27 Mar 2007 1:00 PM
Subject: push external asset info into Remedy.

**

Ok I'm very new to the Asset piece to Remedy and what I have going on is I
have the asset data coming into Remedy using arimportcmd into a custom asset
staging form with the users and asset information.

Now I want to push this data info the proper asset forms I just don't know
what forms this info should go to I was thinking the AST:computersystem form
but I don't think that's the form I'm looking for.

I am reading the Asset Management for the Enterprise right now trying to
get a idea as to how asset works.

Or will this be a process I will need to setup with CMDB?



AR Server 6.3 patch 21

SQL 2000



Thanks

Dan Caissie





__20060125___This posting was submitted with HTML in
it___ __20060125___This posting was submitted with HTML
in it___
 --

AOL now offers free email to everyone. Find out more about what's free
from AOL at 
*AOL.com*
.


__20060125___This posting was submitted with HTML in
it___


__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: cmdbsvr20.dll: The specified module could not be found.

[Pedro Cardoso]

I run patch 2 for CMDB 2.0.1 and now the arerror.log shows:

Thu Mar 29 12:39:47 2007  390600 : Error encountered while
initializing(Initialization routine) the shared library (ARERR 9755)
Thu Mar 29 12:39:47 2007 bmc.cmdb.cmdbEngine
Thu Mar 29 12:39:47 2007  390600 : Authentication failed (ARERR 623)

Any idea?

PCr


On 3/26/07, Pedro Cardoso <[EMAIL PROTECTED]> wrote:


Tony, as I said in my first email the ar.cfg lines and the file and path
exist.
and I already restart the service twice.

PCr



On 3/26/07, Tony Worthington <[EMAIL PROTECTED]> wrote:
>
> Your cmdbsvr20.dll should be installed in the following path (or where
> you
> installed to)
>
> \Program Files\AR System Applications\\BMC Atrium
> CMDB\server\bin
>
> The location is referenced in ar.cfg:
>
> CMDB-Install-Directory: e:\Program Files\AR System
> Applications\server\BMC
> Atrium CMDB
> Load-Shared-Library: cmdbsvr20.dll
> Load-Shared-Library-Path: e:\Program Files\AR System
> Applications\server\BMC Atrium CMDB\server\bin
> Plugin: "e:\Program Files\AR System Applications\server\BMC Atrium
> CMDB\server\bin\libcmdbconsolefilterapi20.dll"
> etc.
>
> All of this should have been taken care of by the installer.
>
> hth
>
> tony
>
> --
> Tony Worthington
> [EMAIL PROTECTED]
> 262-703-5911
>
>
>
> Pedro Cardoso <[EMAIL PROTECTED] >
> Sent by: "Action Request System discussion list(ARSList)"
> 
> 03/26/2007 11:30 AM
> Please respond to
> arslist@ARSLIST.ORG
>
>
> To
> arslist@ARSLIST.ORG
> cc
>
> Subject
> Re: cmdbsvr20.dll: The specified module could not be found.
>
>
>
>
>
>
> **
> Roney:
>
> I dont create any new class, so I dont have pending Records:
>
> 1) dont apply
> 2) both process are running
> 4) the library are specified in the ar.cfg with the correct path
>
> but when I start the Server I got this error:
>
> Fri Mar 23 11:22:13 2007  390600 : Error encountered while loading the
> shared library (ARERR 9750)
> Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could
> not
> be found.
>
> Anyway do you suggest I enable the logging?
>
> Pedro
>
>
>
>
>
> On 3/24/07, Roney Samuel Varghese <[EMAIL PROTECTED]> wrote:
> ** Dear Cardoso,
>
> 1. Click on the Change Pending record in the Class Manager and click on
> the View Log button. If there was an error in synching the class, the
> status will say Error and give an error message. If the status is
> "Pending", it either means the arcmdbd process never issued the
> CMDBSyncMetaData API call, or the process is still happening within the
> CMDB API.
>
> 2. Check if the arcmdbd server process is running, and if the dispatcher
> (arsvcdsp) server process are running on the server. If not, verify both
>
> are listed in the armontor.cfg/conf file. This server process is
> responsible for telling the CMDB to build the class.
>
> 3. Enable arcmdbd logging by adding CMDB-Debug: T and CMDB-Debug-Level:
> 5
> to the ar.cfg /conf file and restart the AR Server. If no log file is
> generated, comment out the line from armonitor.cfg/conf file and run
> that
> line from the console to verify the arcmdbd is running properly.
>
> 4. Verify the shared libraries for CMDB 2.0 are specified in the
> ar.cfg/conf file, and if not, correct the issue and restart the AR
> Server:
>
>
> Load-Shared-Library: cmdbsvr20.dll,or libcmdbsvr20.sl, or
> libcmdbsvr20.so
>
> Load-Shared-Library-Path: 
>
> 5. Enable API logging in BMC Remedy Administrator. Below is an example
> of
> how the CMDB API calls appear in the ARAPI log:
>
>
>  390696 >  /* Sat Apr 01 2006
> 21:19:47.9234 */+SYNC CMDBSync -- from Unidentified Client (protocol 12)
> at IP address 172.23.33.40
>
> In CMDB 2.0, the CMDB API calls and their results are written to the
> ARServer API log. The AR API calls that implement the work are also
> listed
> afterward, so it is easy to correlate which AR API calls are issues to
> perform the work of the CMDB.
>
> Hope this helps
>
> Regards,
>
> Roney Samuel Varghese
>
> __20060125___This posting was submitted with HTML in
> it___
>
> __20060125___This posting was submitted with HTML in
>
> it___
>
>
> CONFIDENTIALITY NOTICE:
> This is a transmission from Kohl's Department Stores, Inc.
> and may contain information which is confidential and proprietary.
> If you are not the addressee, any disclosure, copying or distribution or
> use of the contents of this message is expressly prohibited.
> If you have received this transmission in error, please destroy it and

Re: Post 7.0.01 Upgrade Problem

[Pedro Cardoso]

Joe

do you update all your Remedy Users tools to version 7.0 or version 7.1?
In my experience if you use a previous version it could cause performance
degradation.



Pedro



On 3/28/07, Joseph Kasell <[EMAIL PROTECTED]> wrote:


Here is our environment:

Server OS: Windows 2003
ARS Version: 7.0.01 patch 001

On 3/18, we upgraded from version 6.3, patch 20.  These first two weeks in
production of the new server software we've been experiencing degradation
of server performance.  At first, it was barely noticeable as we perform
actions such as submits, queries, and making changes to an active link or
filter.  But the gradual degradation eventually reached the point where
twice last week and once this week (3/21, 3/23, and 3/27) the Remedy
server
service crashed and we were forced to reboot the server.

Several observations:

1.  There hasn't been any critical changes to any workflow.  The reference
above to changing an active link or filter was merely turning it on or off
to test response times upon saving.

2.  Just before the 3/21 crash, the memory used by the ARServer service
was
in the high 400 MBs and for the ARPlugin service it was in the 120MB
range.
Following a restart of the ARService it shrunk down to 382 MB and 23 MB,
respectively.  In the time that followed both services began to grab more
and more memory with similar memory usage levels just before the other two
crashes.  We did not see this in our production environment before the
upgrade.  Additionally, our test and dev environments, which are
duplicates
of production, are also stable.

3.  The arerror.log is recording the following at crash time:

"Fri Mar 23 08:38:41 2007  390695 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Fri Mar 23 08:38:41 2007  390695 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri Mar 23 08:38:41 2007 0xe06d7363"

4.  Additionally, the MS Server Event Logs for our production server has a
recurring Application Error message, which varies a bit, but is relatively
consistent in language, and has persisted since the upgrade to 7.  An
example of the message is as follows:

"Faulting application arplugin.exe, version 7.0.1.1, faulting module
arfcbdata.dll, version 5.6.0.0, fault address 0x56ea.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.";

We have been in contact with support on this.  We have a temporary fix in
place that will automatically recycle the arserver process during the
overnight hours.  Has anybody else run into this?  I appreciate your help.

Joe Kasell
Network Management Integrator
Telecommunications Division
Navy Federal Credit Union


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Upgrade of IM to 7.0.02 patch 3

[Pedro Cardoso]

Derek:

SD 7.0.02 allow you to install localized version of SD as Spanish (español)
and french (français) and others.
If you don't use localized version with 7.0.1 you are using last version,
but patch 3 applies to 7.0.0, 7.0.1 and 7.0.2.

Before install version 7.0.02 you must upgrade your CMDB to 2.0.1.


Pedro




On 3/28/07, Derek Fernandes <[EMAIL PROTECTED]> wrote:


Hi listers,

ARS 7.0.1 patch 1

We have SD7.0.00 (Incident & Problem) running on a QA server. I would
like to upgrade IM & PM to 7.0.02 (patch 3) since this appears to be the
newest.

How do I do this?
I downloaded IM & PM 7.0.02, but the install (IM 7.0.2) stops as soon as
it discovers I have an older version of Incident running.

Thanks,
Derek

--
Derek Fernandes
Programmer Analyst
U of C Information Technologies
ES 1010, University of Calgary
Calgary, Alberta  T2N 1N4
403.210.9879


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: cmdbsvr20.dll: The specified module could not be found.

[Pedro Cardoso]

Tony, as I said in my first email the ar.cfg lines and the file and path
exist.
and I already restart the service twice.

PCr



On 3/26/07, Tony Worthington <[EMAIL PROTECTED]> wrote:


Your cmdbsvr20.dll should be installed in the following path (or where you
installed to)

\Program Files\AR System Applications\\BMC Atrium CMDB\server\bin

The location is referenced in ar.cfg:

CMDB-Install-Directory: e:\Program Files\AR System Applications\server\BMC
Atrium CMDB
Load-Shared-Library: cmdbsvr20.dll
Load-Shared-Library-Path: e:\Program Files\AR System
Applications\server\BMC Atrium CMDB\server\bin
Plugin: "e:\Program Files\AR System Applications\server\BMC Atrium
CMDB\server\bin\libcmdbconsolefilterapi20.dll"
etc.

All of this should have been taken care of by the installer.

hth

tony

--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911



Pedro Cardoso <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"

03/26/2007 11:30 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: cmdbsvr20.dll: The specified module could not be found.






**
Roney:

I dont create any new class, so I dont have pending Records:

1) dont apply
2) both process are running
4) the library are specified in the ar.cfg with the correct path

but when I start the Server I got this error:

Fri Mar 23 11:22:13 2007  390600 : Error encountered while loading the
shared library (ARERR 9750)
Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could not
be found.

Anyway do you suggest I enable the logging?

Pedro





On 3/24/07, Roney Samuel Varghese <[EMAIL PROTECTED]> wrote:
** Dear Cardoso,

1. Click on the Change Pending record in the Class Manager and click on
the View Log button. If there was an error in synching the class, the
status will say Error and give an error message. If the status is
"Pending", it either means the arcmdbd process never issued the
CMDBSyncMetaData API call, or the process is still happening within the
CMDB API.

2. Check if the arcmdbd server process is running, and if the dispatcher
(arsvcdsp) server process are running on the server. If not, verify both
are listed in the armontor.cfg/conf file. This server process is
responsible for telling the CMDB to build the class.

3. Enable arcmdbd logging by adding CMDB-Debug: T and CMDB-Debug-Level: 5
to the ar.cfg/conf file and restart the AR Server. If no log file is
generated, comment out the line from armonitor.cfg/conf file and run that
line from the console to verify the arcmdbd is running properly.

4. Verify the shared libraries for CMDB 2.0 are specified in the
ar.cfg/conf file, and if not, correct the issue and restart the AR Server:


Load-Shared-Library: cmdbsvr20.dll,or libcmdbsvr20.sl, or libcmdbsvr20.so

Load-Shared-Library-Path: 

5. Enable API logging in BMC Remedy Administrator. Below is an example of
how the CMDB API calls appear in the ARAPI log:

  /* Sat Apr 01 2006
21:19:47.9234 */+SYNC CMDBSync -- from Unidentified Client (protocol 12)
at IP address 172.23.33.40

In CMDB 2.0, the CMDB API calls and their results are written to the
ARServer API log. The AR API calls that implement the work are also listed
afterward, so it is easy to correlate which AR API calls are issues to
perform the work of the CMDB.

Hope this helps

Regards,

Roney Samuel Varghese

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___


CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or
use of the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and
notify us immediately at 262-703-7000.

CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves
the right to retrieve and read any message created, sent and
received.  Kohl's reserves the right to monitor messages to or from
authorized Kohl's Associates at any time
without any further consent.


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: cmdbsvr20.dll: The specified module could not be found.

[Pedro Cardoso]

Roney:

I dont create any new class, so I dont have pending Records:

1) dont apply
2) both process are running
4) the library are specified in the ar.cfg with the correct path

but when I start the Server I got this error:

Fri Mar 23 11:22:13 2007  390600 : Error encountered while loading the
shared library (ARERR 9750)
Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could not
be found.

Anyway do you suggest I enable the logging?

Pedro





On 3/24/07, Roney Samuel Varghese <[EMAIL PROTECTED]> wrote:


** Dear Cardoso,

1. Click on the Change Pending record in the Class Manager and click on
the View Log button. If there was an error in synching the class, the status
will say Error and give an error message. If the status is "Pending", it
either means the arcmdbd process never issued the CMDBSyncMetaData API call,
or the process is still happening within the CMDB API.

2. Check if the arcmdbd server process is running, and if the dispatcher
(arsvcdsp) server process are running on the server. If not, verify both are
listed in the armontor.cfg/conf file. This server process is responsible
for telling the CMDB to build the class.

3. Enable arcmdbd logging by adding CMDB-Debug: T and CMDB-Debug-Level: 5
to the ar.cfg/conf file and restart the AR Server. If no log file is
generated, comment out the line from armonitor.cfg/conf file and run that
line from the console to verify the arcmdbd is running properly.

4. Verify the shared libraries for CMDB 2.0 are specified in the ar.cfg/conf
file, and if not, correct the issue and restart the AR Server:


Load-Shared-Library: cmdbsvr20.dll,or libcmdbsvr20.sl, or libcmdbsvr20.so

Load-Shared-Library-Path: 

5. Enable API logging in BMC Remedy Administrator. Below is an example of
how the CMDB API calls appear in the ARAPI log:

  /* Sat Apr 01 2006 21:19:
47.9234 */+SYNC CMDBSync -- from Unidentified Client (protocol 12) at IP
address 172.23.33.40

In CMDB 2.0, the CMDB API calls and their results are written to the
ARServer API log. The AR API calls that implement the work are also listed
afterward, so it is easy to correlate which AR API calls are issues to
perform the work of the CMDB.

Hope this helps

Regards,

Roney Samuel Varghese

__20060125___This posting was submitted with HTML in
it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

cmdbsvr20.dll: The specified module could not be found.

[Pedro Cardoso]

Today I found this line in the arerror.log and also this error don't allow
me create new CIs

Fri Mar 23 11:22:13 2007  390600 : Error encountered while loading the
shared library (ARERR 9750)
Fri Mar 23 11:22:13 2007 cmdbsvr20.dll: The specified module could not
be found.

but the line exists in the ar.cfg file.

Localized-Server: T
Load-Shared-Library: cmdbsvr20.dll
Load-Shared-Library-Path: C:\Program Files\AR System
Applications\SERVICEDESK\BMC Atrium CMDB\server\bin
Plugin: "C:\Program Files\AR System Applications\SERVICEDESK\BMC Atrium
CMDB\server\bin\libcmdbconsolefilterapi20.dll"


does it need "  " ?, I don't think so because yesterday was working.

Any help will be appreciate.


Thanks.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: The Server process terminated.

[Pedro Cardoso]

I do the both, but I dont have servicedesk just ARS server tables-info.

I install to a diferent directory with a new arserver and port, I make a new
install of arserver and then restore de database backup attaching the db
files, making ARAdmin the owner.

What should be the best way?




On 3/23/07, Robert Molenda <[EMAIL PROTECTED]> wrote:


**

OK I re-read (several times this time) your original email, and have more
questions, than answers..



Did you take the original server with Service Desk (6.3) and install 7X to
a different directory? Or is this a new server?



When you say to "restore the backup" I assume that you are talking about
the Database Backup? This will cause issues because of the DB Schema
information (control table) information being incorrect. It is possible that
arserver does not spit out a message on that, but I would be amazed…



*Thanks-n-advance*;

*HDT Platform Incident / Problem Manager & Architect*
Robert Molenda
*IT OS PA*
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]

Quality begins with your actions.


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Pedro Cardoso
*Sent:* Friday, March 23, 2007 3:59 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: The Server process terminated.



**

Hi Robert



I look arerror.log and is clean.

I run server process form comman line, its run with the default messages,
but if I see the task manager the process just going up and going down in
seconds.



thanks.





On 3/23/07, *Robert Molenda* <[EMAIL PROTECTED]> wrote:

**

Look to the arerror.log file for further information on the server crash.

You can also execute the server process alone from the command line using
the information in the armonitor.cfg file…

Sometimes starting the server from command line only (without the
plugin's, etc) can be of assistance…

*Thanks-n-advance* ;

*HDT Platform Incident / Problem Manager & Architect*
Robert Molenda
*IT OS PA*
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]

Quality begins with your actions.


  --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Pedro Cardoso
*Sent:* Friday, March 23, 2007 2:19 PM
*To:* arslist@ARSLIST.ORG
*Subject:* The Server process terminated.



**

Hi!



I have a problem and I want to know what you think or your kind advice
about.



I run a new install over



O.S. Win Std 2003

MS SQL 2000

ARS 6.3 Alone



to migrate to 7, instead of run a update install I run a new install to
just restore the backup.



But in the same server I have another ARS v.7 with ServiceDesk.



I change dboOwner and the service go up fine and I can query on
Queryanalizer with ARAdmin



arerror.log no show nothing but armonitor.log show the follow.



Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 Attempting to terminate the server process
"c:\program files\ar system\ariane\arsvcdsp.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 Attempting to terminate the server process
"c:\program files\ar system\ariane\arplugin.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 AR Monitor stopped.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 AR Monitor version 6.03.00 started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 AR Monitor started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 Pausing for max 900 seconds or until server
up.

Fri Mar 23 15:16:54 2007   (ARNOTE 0)

Fri Mar 23 15:16:54 2007 The Server process terminated.



The Server process keep up for a few seconds and them died.

What I doing wrong?



Thanks.



Pedro Cardoso R.

Mexico

__20060125___This posting was submitted with HTML in
it___

__20060125___This posting was submitted with HTML in
it___


__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: The Server process terminated.

[Pedro Cardoso]

Hi Robert

I look arerror.log and is clean.
I run server process form comman line, its run with the default messages,
but if I see the task manager the process just going up and going down in
seconds.

thanks.




On 3/23/07, Robert Molenda <[EMAIL PROTECTED]> wrote:


**

Look to the arerror.log file for further information on the server crash.



You can also execute the server process alone from the command line using
the information in the armonitor.cfg file…



Sometimes starting the server from command line only (without the
plugin's, etc) can be of assistance…



*Thanks-n-advance*;

*HDT Platform Incident / Problem Manager & Architect*
Robert Molenda
*IT OS PA*
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]

Quality begins with your actions.


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Pedro Cardoso
*Sent:* Friday, March 23, 2007 2:19 PM
*To:* arslist@ARSLIST.ORG
*Subject:* The Server process terminated.



**

Hi!



I have a problem and I want to know what you think or your kind advice
about.



I run a new install over



O.S. Win Std 2003

MS SQL 2000

ARS 6.3 Alone



to migrate to 7, instead of run a update install I run a new install to
just restore the backup.



But in the same server I have another ARS v.7 with ServiceDesk.



I change dboOwner and the service go up fine and I can query on
Queryanalizer with ARAdmin



arerror.log no show nothing but armonitor.log show the follow.



Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 Attempting to terminate the server process
"c:\program files\ar system\ariane\arsvcdsp.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 Attempting to terminate the server process
"c:\program files\ar system\ariane\arplugin.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 AR Monitor stopped.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 AR Monitor version 6.03.00 started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 AR Monitor started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 Pausing for max 900 seconds or until server
up.

Fri Mar 23 15:16:54 2007   (ARNOTE 0)

Fri Mar 23 15:16:54 2007 The Server process terminated.



The Server process keep up for a few seconds and them died.

What I doing wrong?



Thanks.



Pedro Cardoso R.

Mexico

__20060125___This posting was submitted with HTML in
it___
__20060125___This posting was submitted with HTML in
it___


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

The Server process terminated.

[Pedro Cardoso]

Hi!

I have a problem and I want to know what you think or your kind advice
about.

I run a new install over

O.S. Win Std 2003
MS SQL 2000
ARS 6.3 Alone

to migrate to 7, instead of run a update install I run a new install to just
restore the backup.

But in the same server I have another ARS v.7 with ServiceDesk.

I change dboOwner and the service go up fine and I can query on
Queryanalizer with ARAdmin

arerror.log no show nothing but armonitor.log show the follow.


Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 Attempting to terminate the server process
"c:\program files\ar system\ariane\arsvcdsp.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 Attempting to terminate the server process
"c:\program files\ar system\ariane\arplugin.exe".

Fri Mar 23 15:16:49 2007   (ARNOTE 0)

Fri Mar 23 15:16:49 2007 AR Monitor stopped.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 AR Monitor version 6.03.00 started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 AR Monitor started.

Fri Mar 23 15:16:53 2007   (ARNOTE 0)

Fri Mar 23 15:16:53 2007 Pausing for max 900 seconds or until server up.

Fri Mar 23 15:16:54 2007   (ARNOTE 0)

Fri Mar 23 15:16:54 2007 The Server process terminated.



The Server process keep up for a few seconds and them died.

What I doing wrong?



Thanks.



Pedro Cardoso R.

Mexico

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: ITSM 6 - Spanish language pack

[Pedro Cardoso]

No quisiste decir version 7.0? La version 7.02 ya esta en idioma español
entre otros, pero la version 6 no.

Do you mean version 7.0 ? Version 7.02 is already release for Spanish
language (Thanks a lot, BMC!!) but version 6 not.

Saludos.


Pedro Cardoso R.


On 1/18/07, Kevin R. Carmack <[EMAIL PROTECTED]> wrote:


Hello all,

I am trying to install ITSM 6 (HelpDesk, not Change or Asset) on a fresh
dev server.  There's no Spanish option during the installation.  I can
pick French, German, Italian, and many others, but not Spanish?  I've
downloaded the HelpDesk 6 software again from the BMC Remedy Support Site,
and looked at the folders after unzipping.  There's de or German, fr for
French, and so on, but no es for Espanol.

Has anyone else ran into this issue?  Is Spanish really not available for
ITSM 6?


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
the Answers Are"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers 
Are"

Re: Down Loading Presentations from BMC User World

[Pedro Cardoso]

**
Jason:
 
I don't know if you already see this page:
 
http://talk.bmc.com/topics/userworld2006
 
There are a lot of podcast about Userworld2006 and also there is a video at youtube http://www.youtube.com/watch?v=IEGSU9hAqXo.
 
I hope you find them helpful..
 
 
PC'r
México City. MX 
On 9/14/06, Jason Miller <[EMAIL PROTECTED]> wrote:

** 
It would be very nice if there were videos or even podcasts of the sessions for those who could not attend (and even for those who could). Imagine being able to download and watch (at a minimum listen to) a breakout session that you missed because you were not there or because it conflicted with one of other sessions. They have some podcast interviews from BUW but I haven't found anything that was presented to the masses.

http://talk.bmc.com/podcasts/SimpleBlogCatSearch?category=BMC%20UserWorld 

Jason

On 9/14/06, Rick Parry <[EMAIL PROTECTED]> wrote:
 
It is a sad time when we can't share our knowledge. Everyone knows that you don't get everything from a slide show. If they had video recorded the sessions that would be another issue. Screen shots without discussion should be treated just like Remedy Manuals. If you have a support contract you should be able to get the slide shows. 
Just my 2 cents.Rick Parry**Rick ParryApplication Engineer[EMAIL PROTECTED]
801-861-1747>>> "McKenzie, James J C-E LCMC HQISEC/L3" < 
[EMAIL PROTECTED]> 9/14/2006 8:35 AM >>>Herb:For now, yes sadly.James McKenzieFrom: Action Request System discussion list(ARSList) [mailto: 
arslist@ARSLIST.ORG] On Behalf Of Herb PartlowSent: Tuesday, September 12, 2006 4:40 PMTo: 
arslist@ARSLIST.ORGSubject: Re: Down Loading Presentations from BMC User World **What about the folks that did not have the ability to make it,Are we left out in the cold?Herb
-Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG
] On Behalf Of Pedro CardosoSent: Tuesday, September 12, 2006 4:03 PMTo: arslist@ARSLIST.ORGSubject: [Norton AntiSpam] Re: Down Loading Presentations from BMC User World 
**Hi to All!.I just received an email announcing the availability of the presentationsLooking for presentations?Only UserWorld attendees may access the online version of the presentation slides from the conference. You may view these presentations at: 
www.bmcuserworld.com/scheduler/login.do <
http://www.bmcuserworld.com/scheduler/login.do> . Once you are logged in click on Session Catalog on the home page or on the left navigation. From the session catalog you can search for sessions based on various attributes. You will need the User Name and Password that you created when you logged into the UserWorld 2006 registration system. 
...There are a few presentations files without contents, but are the less.Pedro Cardoso R.MEXICOOn 9/12/06, Pruitt, Christopher J <
 [EMAIL PROTECTED]> wrote:**I asked this same question of BMC UserWorld support and this was their reply:From: BMC UserWorld 2006 [mailto:
[EMAIL PROTECTED] ]Sent: Friday, September 08, 2006 1:42 PMTo: Pruitt, Christopher JSubject: [Ticket#: 2006090810068985] Location of PresentationsThank you for your request.These will be available to download by Sunday in the scheduler. 
Please let us know if you have any further questions.Regards,BMC UserWorld 2006
[EMAIL PROTECTED]  [EMAIL PROTECTED]>However, I just checked and they are still not there.
Christopher PruittConsultant SpecialistEDS - Bank of AmericaI3-Inventory IW Infrastructure TeamPhone: +1-972-605-7702 (8-835) mailto: 
[EMAIL PROTECTED] [EMAIL PROTECTED]>Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. 
From: Action Request System discussion list(ARSList)___UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: ITSM Sample data (revisited)

[Pedro Cardoso]

**
Tony, I hope that little change bring me the Sample Data!
I will use it next time.
 
Thanks.
 
Pedro C'r 
On 9/18/06, Tony Worthington <[EMAIL PROTECTED]> wrote:

** So it appears that the sample data is included in the ITSM distribution, it's just not imported. Has anyone attempted to modifiy the xml (rik?) files to get this data in?  Seems like you could just uncomment everything below... and do the same for all the ITSM 7 apps...
 This is from the Asset 7 cdf_asset.xml file (\ar\ast\workflow\en) <
Data_File_List Type="Sample"> -    
Data_File_List> -- Tony Worthington 
[EMAIL PROTECTED]262-703-6125
__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Re: Down Loading Presentations from BMC User World

[Pedro Cardoso]

**
Hi to All!.
 
I just received an email announcing the availability of the presentations.
 
Looking for presentations?Only UserWorld attendees may access the online version of the presentation slides from the conference. You may view these presentations at: 
www.bmcuserworld.com/scheduler/login.do. Once you are logged in click on Session Catalog on the home page or on the left navigation. From the session catalog you can search for sessions based on various attributes. You will need the User Name and Password that you created when you logged into the UserWorld 2006 registration system. 

 

 
There are a few presentations files without contents, but are the less.
 
Pedro Cardoso R.
MEXICO
 
 
 
 
 
On 9/12/06, Pruitt, Christopher J <[EMAIL PROTECTED]> wrote:

** 

I asked this same question of BMC UserWorld support and this was their reply:
 

From: BMC UserWorld 2006 [mailto:[EMAIL PROTECTED]] 
Sent: Friday, September 08, 2006 1:42 PMTo: Pruitt, Christopher JSubject: [Ticket#: 2006090810068985] Location of Presentations
 

Thank you for your request.
These will be available to download by Sunday in the scheduler. 
Please let us know if you have any further questions.


 
Regards,
 
BMC UserWorld 2006[EMAIL PROTECTED]

 

However, I just checked and they are still not there.
Christopher Pruitt Consultant Specialist EDS - Bank of America 
I3-Inventory IW Infrastructure Team Phone: +1-972-605-7702 (8-835)  mailto:
[EMAIL PROTECTED] 
Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake.

 



From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG
] On Behalf Of Jon ChauSent: Monday, September 11, 2006 7:34 AMTo: arslist@ARSLIST.ORG
Subject: Re: Down Loading Presentations from BMC User World 

** 
Has anyone seen these available for download through the scheduler?
 
Jon 
On 9/5/06, Burkholder, Anthony O <[EMAIL PROTECTED]
> wrote: 
FYI .Anthony-Original Message-From: BMC UserWorld 2006 [mailto:
 [EMAIL PROTECTED]]Sent: Tuesday, September 05, 2006 11:54 AMThank you for your request.They will be ready for downloading later this week in the scheduler.Please let us know if you have any further questions. 
Regards,BMC UserWorld 2006[EMAIL PROTECTED]1-800-798-8432801-932-1707
___ UNSUBSCRIBE or access ARSlist Archives at 
http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ 


__20060125___This posting was submitted with HTML in it___ 
__20060125___This posting was submitted with HTML in it___

Version 7.0 Sample Data

[Pedro Cardoso]

**
Hi, I just finished a CMDB, Service Desk and SLM installation, and I look surprised that there is not sample data!
I don't select the DSL (definitive software library) in Incident and Problem, because in another installation it spends a lot of time.
Is could be the reason?  or ITSM v7 is sample less.
 
Is anyone have a sample info, I would appreciate it.
 
Thanks..
 
 
Pedro Cardoso R.
MEXICO
 
 
 
__20060125___This posting was submitted with HTML in it___