Re: Single sign-in
Hi Dawn. Would you be able to share the documentation with me? This is something a client of mine would like to do. Thanks. Steve Date: Thu, 17 Dec 2009 06:01:13 -0500 From: dawn.brumb...@perdue.com Subject: Single sign-in To: arslist@ARSLIST.ORG ** We are looking into implementing single sign-in for our users (I have gotten the BMC documentation to review). I was wondering if anyone else has implemented this and would be willing to share if you had any issues implementing or since implementation and also see if you could provide any pointers. Any information would be greatly appreciated. Thanks!_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CCM Calendar view
Hi Folks. I am finding some weird behavior with ITSM 7 and the CCM calender. When we open the calender the calender opens as expected however trying to drilldown on the calender and open items produces an error An Error has occured in the script on this page the system cannot locate the resource specified. http://remedyMid01/arsys/plugins/DashboardPlugin/params and my apache service stops running and needs to be restarted. Any ideas? Thanks Midtier Version 7.1.00 Patch 002 200801270500 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
CFG:Escalation Form
Hi folks. I am just wondering if anyone knows what the CFG:Escalation form is used for? Anyone using it? There are no records configred in our system. I have been tasked to create a few notifications for when targets are missed (IE respond targets) in the absense of an SLM module so I have been poking around and came across this form. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
URL to a Survey
Hi folks. I have the following URL to a specific survey record. IS there a way I can have the window open to type=display and details only? This link unfortunately provides a results pane. thanks steve http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurveyserver=ARSServereid=SRV0190 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Possibly spam: URL to a Survey
Thanks Jennifer. I am specifying a specific survey ID. I guess what I do not want is the results pane to appear, where there is only one record in the list. I would like the record to appear full screen without the option to search the survey form. Date: Thu, 12 Mar 2009 13:58:44 -0400 From: jennifer.me...@its.nc.gov Subject: Re: Possibly spam: URL to a Survey To: arslist@ARSLIST.ORG ** Steve, Take a survey yourself and note the url when you’re taking it. It’s opening to the results page because of the form name you’re using, i.e. form=SRM%3aSurvey You ought to be able to take the survey and reference a specific survey record, eid=SRV0190, by substituting in the survey record number you’re looking for. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Thursday, March 12, 2009 1:53 PM To: arslist@ARSLIST.ORG Subject: Possibly spam: URL to a Survey Hi folks. I have the following URL to a specific survey record. IS there a way I can have the window open to type=display and details only? This link unfortunately provides a results pane. thanks steve http://myARSserverWeb/arsys/shared/login.jsp?/arsys//servlet/ViewFormServlet?form=SRM%3aSurveyserver=ARSServereid=SRV0190__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html_Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Notifications to non incident user
Hello folks. Can anyone think of a way in ITSM 7 to configure a notification to a user in the tool when an incident is created as Critical or High? I know I can do this via a filter but is there a way to configure this using a User event notification? I should mention that this person who wants to receive the email is not the requestor, assignee/group or owner/group. they are not related to the incident in any way. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Sending URL in email to Open Crystal Report
Hello folks. We have crystal enterprise integrated with the midtier so we can run reports from the web. We have a report which runs via a button on a form right now, which displays the records information as well as some related date stored in other forms. The requirement we have been asked for is that when an incident is resolved, send the requestor a link to the particular report. Is this possible? I am thinking it might have to be done via a window open action, if VUI-Type=web, and $user$=Requestor sort of approach then a run process to click the button. Any help is appreciated. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form
This will be very useful with my scenario right now. What it unfortunately does not cover is the process from moving the data from the incident to the request. I have a requirement to move the resolution to the Service Request so users can login and see how the service request was resolved. It would also be nice to include the resolution in outbound emails from the service request. I guess I have some digging to do. Date: Wed, 25 Feb 2009 09:25:20 -0500 From: hbr4...@gmail.com Subject: Re: Repost of a question. What do I need to do to push data from anew field on the RQC:ServiceRequestWizard to the Incident or Change form To: arslist@ARSLIST.ORG ** Rohini, Thanks you filled in the missing link. The filter HPD:HII:CreateIncident_100, was missing from my list. Below are the pieces needed to be touched. 1. Add fields to “RQC:ServiceRequestWizard” a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push data from new fields to “SRM:Request” 2. Add fields to “SRM:Request” a. Modified filter “SRM:AOI:GetSRFieldValues” to push data from new fields to “SRM:AppinstanceBridge” 3. Add fields to “SRM:AppinstanceBridge” 4. Maybe add record to “SRM:QuestionTemplate” a. Filter “SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20” uses the records in “SRM:QuestionTemplate” to push the data to “CAI:EventParams” 5. Add fields to “HPD:InterfaceIncident_Create” a. Add new fields to “HPD:HII:CreateIncident_100`!” 6. Add fields to “HPD:Help Desk” Once again thanks to all, Howard On Wed, Feb 25, 2009 at 4:33 AM, Doug78 dmitry.baryshni...@gmail.com wrote: The workaround is not to use CAI, and to create additional filter, that would set the fields from the SRM:AppInstanceBridge to HPD:IncidentInterface_Create. And finally to see the data in your fields in HPD:Help Desk, you shoud add the mapping in the filter HPD:HII:CreateIncident_100`! so your fields are pushed from HPD:IncidentInterface_Create to HPD:Help Desk. On Feb 25, 8:41 am, Rohini Prasher rohi...@hcl.in wrote: You have to create enteries for these field in Question template form, and may be in SyS form field selection. Have to create fields in Service Request form. Regards, Rohini Prasher From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, February 25, 2009 4:57 AM To: arsl...@arslist.org Subject: Repost of a question. What do I need to do to push data from a new field on the RQC:ServiceRequestWizard to the Incident or Change form ** All, I thought I would ask once more before I give up and try a different direction. I need to add two fields on the RQC:ServiceRequestWizard and have the data show up on a change or a Incident. Below I how I think it works and have the data going (seen in the logs) to the CAI:EventParams, however, when the CAI pickes up the data it never goes to the HPD:INterfaceIncidnet_Create from. BMC support, as it should can't help me since it a major change tot he system. So any ideas would be great. Howard 1. Add fields to RQC:ServiceRequestWizard a. Modified Active link RQC:RQW:Submit_110_SubmitRequest to push data from new fields to SRM:Request 2. Add fields to SRM:Request a. Modified filter SRM:AOI:GetSRFieldValues to push data from new fields to SRM:AppinstanceBridge 3. Add fields to SRM:AppinstanceBridge 4. Add record to SRM:QuestionTemplate a. Filter SRM:AOI:CreateEvent_CreatelAppRequest_CreateSRFieldAttrib_TableLoop_20 uses the records in SRM:QuestionTemplate to push the data to CAI:EventParams 5. Add fields to HPD:InterfaceIncident_Create 6. Add fields to HPD:Help Desk -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile =http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and
Re: Remedy Development Best Practices
As... Renaming to your custom nomenclature. Modify and enable the new workflow. You can then save a .def file of your new workflow to import (if needed) following a new patch or upgrade. Often following an upgrade your old OOB workflow will be re-enabled, so a .def of those is usually a good idea to keep track of them and allow you to compare any modification made by the update. As far as naming convention... Some people put the company name (ABC) at the front of the old name, but I find it's easier to find them alongside the original code if the company name is added to the end. For field IDs I let the system pick it unless I'm using the field in multiple forms and want continuity across them. Everyone has a different way of assigning their own IDs. I've seen some separate ranges for each specific field type, while others just go with a large group that is not in the Remedy reserved range. To each his own. I find that there is little gained by either approach and tracking them is time consuming. Have fun; R From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Tuesday, February 17, 2009 3:10 PM To: arslist@ARSLIST.ORG Subject: Remedy Development Best Practices ** Hi folks. Just wondering what practices some developers are using for custom code and enhancing ootb workflow. IE, field ID's in a non reserved range, New workflow easily identified perhpaps by the company name etc. My real big dillemma is modifying existing workflow. Does anyone have some best practices for modifying existing workflow so that in the event of an upgrade pitfalls can be avoided or at least anticipated? Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ PeoplePC Online A better way to Internet http://www.peoplepc.com__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Renaming Support Group Name
Hi all. In the process of changing a support group name from X to Y. Wondering if anyone has done this before and can comment on the gotcha's during the process. I assume there is more then one place where I need to make this change. Any help is appreciated. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Renaming Support Group Name
Great. Is this data management tool available in patch 9005? Thanks in advance. Steve Date: Tue, 17 Feb 2009 13:01:15 -0500From: jshy...@columnit.comsubject: Re: Renaming Support Group NameTo: arsl...@arslist.org** If you are on version 7.1 the Data Management Wizard can do this for you relatively easily. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven IoccoSent: Tuesday, February 17, 2009 1:00 PMTo: arsl...@arslist.orgsubject: Renaming Support Group Name Hi all. In the process of changing a support group name from X to Y. Wondering if anyone has done this before and can comment on the gotcha's during the process. I assume there is more then one place where I need to make this change. Any help is appreciated.ThanksSteve__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Remedy Development Best Practices
Hi folks. Just wondering what practices some developers are using for custom code and enhancing ootb workflow. IE, field ID's in a non reserved range, New workflow easily identified perhpaps by the company name etc. My real big dillemma is modifying existing workflow. Does anyone have some best practices for modifying existing workflow so that in the event of an upgrade pitfalls can be avoided or at least anticipated? Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: 7.x Incident Templates
Like Peter said, are you opening the form via the application administration form? If you open it from the object list by searching Incident Template you will not see the Groups that Use this template list. A hidden field only gets set from the application admin console route only. I ran into this issue today. Just double checking. Steve Date: Fri, 13 Feb 2009 14:22:38 -0800 From: janet.brass...@sage.com Subject: Re: 7.x Incident Templates To: arslist@ARSLIST.ORG I did that and saved. But if I go back into one of the templates, that box is empty. It's like it's not saving the entries I'm making.Lammey, Peter A. wrote:In that table field just below the Authored For Group fields is where you need to create a list of Groups that use this template. Bring up the template from the Application Administration Console and then goto to the Authored For Groups tab and click on the button Update to add all the groups that can then see that template. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of JanetB Sent: Friday, February 13, 2009 4:38 PM To: arslist@ARSLIST.ORG Subject: 7.x Incident TemplatesI created a bunch of Incident Templates for one of our support groups. I set the Authored For Group to the support group that will be using them, but when they select View Templates and select their support group, the list is empty. If I add myself to that support group I can see them, but I have admin rights. Am I missing something that needs to be done or particular rights a user must have in order to see and use the templates? -- View this message in context: http://www.nabble.com/7.x-Incident-Templates-tp22005045p22005045.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers ArePlease consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/7.x-Incident-Templates-tp22005045p22006019.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Creating/refreshing Development Server
Hi folks. I know this topic has been thrown around a few times but I am finding it hard to get a clear answer. Our company has a development server installed already but it is in need of a refresh. Should this simply be a matter of restoring a copy of the production database into development? The app is ITSM 7.1 and development is up and running no problems (was setup before my time). I ask because from what I understand licenses are now stored in the DB as opposed to a license file. Any help is appreciated on pre/post restore procedures. We also have a remedy midtier for our development server. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Loading Operational/Product Categories into ITSM V7
Can someone provide details on where I could get my hands on this data management tool? Sorry if I missed it in a previous post. Thanks Steve. Date: Tue, 3 Feb 2009 07:31:36 -0500 From: siskbr...@peoplepc.com Subject: Re: Loading Operational/Product Categories into ITSM V7 To: arslist@ARSLIST.ORG I just did this yesterday... I used the Data Management tool as a guide to which forms needed data then built the csv file...again looking at the spreadsheets provided with DM and then imported using the Import tool. Seems to have worked fine. Bruce Sisk BFS Enterprises -Original Message- From: surya4u meetsury...@gmail.com Sent: Feb 2, 2009 5:26 PM To: arslist@ARSLIST.ORG Subject: Re: Loading Operational/Product Categories into ITSM V7 hi, We are using it every week to load the data into our remedy systems... we have just followed the remedy manuals...it should work fine.. any help..let me know.. SPrasad-2 wrote:Hi All,We are searching for ways to load to Operational/Product Categories into ITSM V7. We have had problems with Data Management Tool so we are looking for other options. Has anybody ever imported Ope/Prod categories into V7 with the help of other options? I thought of loading manually but I am not sure about where to start and forms we need to load with the same data. Can some body tell me the list of forms we need update with the help of Remedy Import?I really appreciate your time and help with this. Thanks Prasad -- View this message in context: http://www.nabble.com/Loading-Operational-Product-Categories-into-ITSM-V7-tp21361567p21361567.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are -- View this message in context: http://n2.nabble.com/Loading-Operational-Product-Categories-into-ITSM-V7-tp2130334p2260613.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are PeoplePC Online A better way to Internet http://www.peoplepc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
LDAP Child/2nd forest Subfolders
Hello folks. A client of mine wants to populate contacts based on a child subfolder in AD. Is this possible in ITSM 7.x? We have it working with the first forest, how would we implement it also with the 2nd forest? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Crystal Reports and Mid-Tier license issue
Hi folks. Does anyone know a workaround to using concurrent licensing on BOXI R2 and the midtier? It seems that every time a report is fetched it uses a license, so even though its the same account being used everytime any reports are fetched back to back the 10 licenses we have run out fairly quick before they are dropped. This causes errors such as the following: Failed to Process the Request!! An Error occured at the Server: All of your systems 10 concurrent access licenses are in use at this time. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Quick Question New Mandatory field on helpdesk form
If we are also using the service request module how do I ensure this field is getting populated as well when requests channel from this medium? Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Quick Question New Mandatory field on helpdesk form
Thanks Joe. Thats actually what I am looking for. TI need to know the workflow which pushes the summary definition fields or request fields to the Helpdesk Form when an incident is created to include the new value. In the summary definition form I will default it. Steve Date: Thu, 22 Jan 2009 08:37:03 -0800From: joe_rem...@yahoo.comsubject: Re: Quick Question New Mandatory field on helpdesk formTo: arsl...@arslist.org** Steve, Is there a possibility of setting it to some sort of a default if a null value is passed at the time of creating that record? I would look at that so that there is no chance of it being set to null.. Cheers Joe From: Steven Iocco steveio...@hotmail.comTo: arsl...@arslist.orgsent: Thursday, January 22, 2009 11:04:33 AMSubject: Quick Question New Mandatory field on helpdesk form** If we are also using the service request module how do I ensure this field is getting populated as well when requests channel from this medium?ThanksSteve__Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
SQL Table name for CTM:Support Group
Sorry, no access to SQL right now but looking for the Table name in SQL. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
running A/L with embedded Report on Midtier
I have a report which is embedded into an AL and runs fine in the windows
client. When running the report on the midtier I get the following error. The
report qualification in the AL is as follows $z2TF_RequestNumber$ = 'Incident
Number' where $z2TF_RequestNumber$ is the Incident ID column on the Requestor
Console form and it is running the report against the help desk form with the
incident number field. The error that is returned is as follows:
This field name is not known. Details: errorKind Error in File
C:\WINDOWS\TEMP\{4DEC539A-0910-40C8-955C-6D06249CA9C0}.rpt: Error in formula .
'{HPD_Help_Desk.Incident_Number}=INC00016982' This field name is not
known. Details: errorKind
When I try to run the report from the report form same error so I assume the
behavior is not limited to the embedded AL. both places the report runs fine
in the windows client. Any ideas?
Thanks
Steve
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Re: running A/L with embedded Report on Midtier
Thanks but switching back and forth does not seem to make a difference. It was
not checked before I enabled it.
Steve
Date: Thu, 4 Dec 2008 14:11:07 +From: [EMAIL PROTECTED]: Re: running A/L
with embedded Report on MidtierTo: [EMAIL PROTECTED]
++
Please Read The Disclaimer At The Bottom Of This Email
++
Steve,
I would go and check the AR System ODBS driver settings on the mid tier server
running the report.
It looks like it may not have the “use underscore” option set.
Hope this helps
Jiri Pospisil
IT Services LCH.Clearnet
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Steven IoccoSent: 04 December 2008 13:52To: [EMAIL PROTECTED]:
running A/L with embedded Report on Midtier
**
I have a report which is embedded into an AL and runs fine in the windows
client. When running the report on the midtier I get the following error. The
report qualification in the AL is as follows $z2TF_RequestNumber$ = 'Incident
Number' where $z2TF_RequestNumber$ is the Incident ID column on the Requestor
Console form and it is running the report against the help desk form with the
incident number field. The error that is returned is as follows: This field
name is not known. Details: errorKind Error in File
C:\WINDOWS\TEMP\{4DEC539A-0910-40C8-955C-6D06249CA9C0}.rpt: Error in formula .
'{HPD_Help_Desk.Incident_Number}=INC00016982' This field name is not
known. Details: errorKind When I try to run the report from the report form
same error so I assume the behavior is not limited to the embedded AL. both
places the report runs fine in the windows client. Any ideas?ThanksSteve
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Identify an incident that originated from SRM
Hi folks. Just wondering if there is a field or ID on the incident form that identifies if an incident originated from the SRM. I imagine there is one and could probably find it but thought it might be quicker to ask the list. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Survey URL
Thanks Janie. I modified the url with the mid tier and app server name and the midtier opened up to a search 'survey' form. I assume once this is configured it will open a new 'survey' form and have the Request ID field set already? Or is this to be entered by the user? Steve Date: Thu, 16 Oct 2008 06:37:42 -0700From: [EMAIL PROTECTED]: Re: Survey URLTo: [EMAIL PROTECTED] The Survey URL is a data element for the Survey record in the form SYS:Attchments. You will need to modify the URL with the correct mid-tier and app server name so it works in your environment. HTH, Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, October 15, 2008 6:02 AMTo: [EMAIL PROTECTED]: Survey URL ** Can someone send an example of a survey URL that is sent out from the service request module? I want to see what form it brings up, and what values it sets in the process before implementing SRM.Thanks in advance. Steve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Survey URL
Can someone send an example of a survey URL that is sent out from the service request module? I want to see what form it brings up, and what values it sets in the process before implementing SRM. Thanks in advance. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Question
Hi folks, this should be a no brainer but I cannot wrap my head around it.
Trying to do a formula to put N/A in a field on my report if the last
resolved date is null. Here is my formula
if {HPD_Help_Desk.Last Resolved Date}= then N/Aelse {HPD_Help_Desk.Last
Resolved Date}
It returns A date-time is required here error. Any ideas? this is with
crystal 9, or crystal 11.
cheers
steve
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Re: Crystal Question
Hi, yes I have. I get an error saying a string is required here and
highlights the {HPD_Help_Desk.Last Resolved Date} after the else.
Thanks
Date: Thu, 9 Oct 2008 19:12:15 -0500From: [EMAIL PROTECTED]: Re: Crystal
QuestionTo: [EMAIL PROTECTED] Can you try the is null function? if
isnull({HPD_HelpDesk.LastResolveDate}) then N/A' else {HPD_Help_Desk.Last
Resolved Date}
Steven Iocco [EMAIL PROTECTED] Sent by: Action Request System discussion
list(ARSList) arslist@ARSLIST.ORG
10/09/2008 07:06 PM
Please respond [EMAIL PROTECTED]
To
arslist@ARSLIST.ORG
cc
Subject
Crystal Question
** Hi folks, this should be a no brainer but I cannot wrap my head around it.
Trying to do a formula to put N/A in a field on my report if the last
resolved date is null. Here is my formula if {HPD_Help_Desk.Last Resolved
Date}= then N/Aelse {HPD_Help_Desk.Last Resolved Date}It returns A
date-time is required here error. Any ideas? this is with crystal 9, or
crystal 11.cheerssteve __Platinum Sponsor: www.rmsportal.com ARSlist: Where
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Re: Crystal Question
Thanks Meilissa and Joe, this works.
Date: Thu, 9 Oct 2008 19:49:35 -0500From: [EMAIL PROTECTED]: Re: Crystal
QuestionTo: [EMAIL PROTECTED] if
isnull({HPD_Help_Desk_Work_Info.Last_Resolved_Date}) then N/A else
cstr({HPD_Help_Desk_Work_Info.Last_Resolved_Date}) This works for me. I added
the cstr to the else statement.
Steven Iocco [EMAIL PROTECTED] Sent by: Action Request System discussion
list(ARSList) arslist@ARSLIST.ORG
10/09/2008 07:18 PM
Please respond [EMAIL PROTECTED]
To
arslist@ARSLIST.ORG
cc
Subject
Re: Crystal Question
** Hi, yes I have. I get an error saying a string is required here and
highlights the {HPD_Help_Desk.Last Resolved Date} after the else.Thanks
Date: Thu, 9 Oct 2008 19:12:15 -0500From: [EMAIL PROTECTED]: Re: Crystal
QuestionTo: [EMAIL PROTECTED] Can you try the is null function? if
isnull({HPD_HelpDesk.LastResolveDate}) then N/A' else {HPD_Help_Desk.Last
Resolved Date}
Steven Iocco [EMAIL PROTECTED] Sent by: Action Request System discussion
list(ARSList) arslist@ARSLIST.ORG 10/09/2008 07:06 PM
Please respond [EMAIL PROTECTED]
To
arslist@ARSLIST.ORG
cc
Subject
Crystal Question
** Hi folks, this should be a no brainer but I cannot wrap my head around it.
Trying to do a formula to put N/A in a field on my report if the last
resolved date is null. Here is my formula if {HPD_Help_Desk.Last Resolved
Date}= then N/Aelse {HPD_Help_Desk.Last Resolved Date}It returns A
date-time is required here error. Any ideas? this is with crystal 9, or
crystal 11.cheerssteve __Platinum Sponsor: www.rmsportal.com ARSlist: Where
the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where
the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where
the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where
the Answers Are html___
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Re: Mid Tier 7.0.1 Patch 8 and TomCat
Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but 5.5.26 does not work, and throws the error mentioned below-9350. I am not sure exactly what workflow was causing the issue with 5.5.26 but believe its related to table looping. Upgrading to 5.5.27 solved the issue. Steve Date: Tue, 23 Sep 2008 11:26:23 -0700From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] I am not sure why you are getting that error. I have mine at 5.5.25 at the moment, not yet up to 5.5.27. Does everything else work except submit? I see Sivarama has already answered your question about how to comfigure heap size on windows. Just make sure that the max size you choose is 65 to 70% of the 'total available FREE memory' (not the total memory of the server as some of the memory must be used by other apps or startup programs that makes the total available memory less than the total memory) You will get tomcat startup errors in case you specify memory larger than total available memory.. Also if you do not leave about 30 to 35% headroom your web server machine might start eventually choking up, and you may have problems shutting down tomcat gracefully when you need to.. Joe - Original Message From: Steven Iocco [EMAIL PROTECTED]To: [EMAIL PROTECTED]: Tuesday, September 23, 2008 2:01:16 PMSubject: Re: Mid Tier 7.0.1 Patch 8 and TomCat** Thanks Joe. I have actually noticed some anomolies between installing Tomcat 5.5.27 then the midtier as opposed to midtier with the tomcat 5.5.17 which is bundled with it (mid tier 7.0.1 patch 8). It seems that one piece of workflow which fires on submit causes the following error if I install Tomcat 5.5.27 then midtier but does not occur if I install midtier with the bundled 5.5.17 at the same time.Any ideas? Also, how is the heap size for tomcat changed? Network Protocol/Data Error when performing data operation. Please contact system Administrator. (ARERR 9350) **only occurs if tomcat 5.5.27 is installed first then midtier. thanks in advance.Steve Date: Tue, 23 Sep 2008 10:25:53 -0700From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Personally I feel it would be better to install the tomcat engine after downloading it from apache as the latest patch for Tomcat 5 server is 5.5.27 while the bundled version is 5.5.25. The bundled version does not have the Tomcat manager or admin modules included and these if needed have to be separately downloaded anyways.. So downloading it from apache, you could download the newest drop of Tomcat for version 5 (as I'm not quite sure if MT 7.1 would be compatible with Tomcat 6 - haven't tried that configuration personally) Also do not forget to configure the min and max heap size for Tomcat, failing which Tomcat could crash for lack of memory. Your max heap size should preferably be no more than 70% of the total available free memory allowing the system about 30% available headroom to perform other system tasks.. Joe - Original Message From: strauss [EMAIL PROTECTED]To: [EMAIL PROTECTED]: Tuesday, September 23, 2008 11:38:26 AMSubject: Re: Mid Tier 7.0.1 Patch 8 and TomCat** That is actually a default installation method (and the preferred method for highest performance) – just pick Other for your web server, and then Tomcat. Tomcat will be installed and used for both the application server and the web server. If you install Tomcat first, manually, then select it as your web server during the mid-tier installation – it should appear in addition to IIS and Other (on Windows servers). The documentation does not show all of the possible dialog boxes or permutations of the installation process in this case. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Tuesday, September 23, 2008 10:19 AMTo: [EMAIL PROTECTED]: Mid Tier 7.0.1 Patch 8 and TomCat ** Is there a way to use Tomcat as both the JSP and webserver when installing Midtier 7.0.1? I have seen some posts indicating that this was possible but I am unable to find steps to sucessfully install tomcat with midtier where tomcat is the webserver also.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier 7.0.1 Patch 8 and TomCat
Chris, it appears in ITSM 7.0.1 patch 6 in incident management with some custom code which table loops the worknote field, sets a temp field with a summary of all the entries in the table and may or may not email the results. I mentioned earlier-in another post, i believe it had something to do with this code. It has a run process in it specifically PERFORM-ACTION-TABLE-SELECT-NODE. When I disable all of the custom code, it stops the error. In the user tool there are of course no issues. I haven't disabled bits and pieces of the workflow to see exactly where it is but the information you provide below is useful and sounds like the issue. Thanks Date: Wed, 24 Sep 2008 13:21:06 -0500From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Where do you see this error thrown with 5.5.26? Does it appear in a specific portion of the ITSM 7 application, or are you even using ITSM?? I was told in July (below) when troubleshooting some Flashboards errors that kept showing up in the mid-tier logs that there were compatibility problems with 5.5.26: “…you are currently using Tomcat 5.5.26 and we have recently started seeing problems with this version of Tomcat and Mid Tier. Is it possible for you to downgrade to 5.5.25 (which we bundle with our 7.1.0 patch 3 and later installers for Mid Tier) Note from other issue: There?s a known problem with Tomcat 5.5.26, they?ve changed the way they handle buffering large packets, over 8192 bytes, in patch 26 which ends up causing a 9350 error in Mid-Tier. This is why we include Tomcat 5.5.25 as of 7.1 patch 003 Mid-Tier and not 5.5.26. But, you?ll need to get a good Fiddler capture to verify if this is the case. You can take a look at the failed packet, the one returning the 9350 error, look on the Statistics tab in Fiddler and check the bytes sent. If it?s anywhere near 8192 bytes or more then the only solution is to downgrade Tomcat to 5.5.25. While you may not be experiencing the 9350/9351 errors it's possible that the packet response exceeds the limit placed in 5.5.26.” In the end, the Flashboard errors were deemed to be “normal behavior” for mid-tier!? Of course, I am on 5.5.26 under 7.1.00.002 because the same BMC Support group told me to use it in March to resolve a problem with the patch 002 installer, and I am still in production on 5.5.26. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, September 24, 2008 12:58 PMTo: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCat ** Thanks Joe. For some reason, 5.5.17 (which is bundled) works, 5.5.27 works but 5.5.26 does not work, and throws the error mentioned below-9350. I am not sure exactly what workflow was causing the issue with 5.5.26 but believe its related to table looping. Upgrading to 5.5.27 solved the issue.Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Mid Tier 7.0.1 Patch 8 and TomCat
Is there a way to use Tomcat as both the JSP and webserver when installing Midtier 7.0.1? I have seen some posts indicating that this was possible but I am unable to find steps to sucessfully install tomcat with midtier where tomcat is the webserver also. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier 7.0.1 Patch 8 and TomCat
Thanks Joe. I have actually noticed some anomolies between installing Tomcat 5.5.27 then the midtier as opposed to midtier with the tomcat 5.5.17 which is bundled with it (mid tier 7.0.1 patch 8). It seems that one piece of workflow which fires on submit causes the following error if I install Tomcat 5.5.27 then midtier but does not occur if I install midtier with the bundled 5.5.17 at the same time.Any ideas? Also, how is the heap size for tomcat changed? Network Protocol/Data Error when performing data operation. Please contact system Administrator. (ARERR 9350) **only occurs if tomcat 5.5.27 is installed first then midtier. thanks in advance.Steve Date: Tue, 23 Sep 2008 10:25:53 -0700From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Personally I feel it would be better to install the tomcat engine after downloading it from apache as the latest patch for Tomcat 5 server is 5.5.27 while the bundled version is 5.5.25. The bundled version does not have the Tomcat manager or admin modules included and these if needed have to be separately downloaded anyways.. So downloading it from apache, you could download the newest drop of Tomcat for version 5 (as I'm not quite sure if MT 7.1 would be compatible with Tomcat 6 - haven't tried that configuration personally) Also do not forget to configure the min and max heap size for Tomcat, failing which Tomcat could crash for lack of memory. Your max heap size should preferably be no more than 70% of the total available free memory allowing the system about 30% available headroom to perform other system tasks.. Joe - Original Message From: strauss [EMAIL PROTECTED]To: [EMAIL PROTECTED]: Tuesday, September 23, 2008 11:38:26 AMSubject: Re: Mid Tier 7.0.1 Patch 8 and TomCat** That is actually a default installation method (and the preferred method for highest performance) – just pick Other for your web server, and then Tomcat. Tomcat will be installed and used for both the application server and the web server. If you install Tomcat first, manually, then select it as your web server during the mid-tier installation – it should appear in addition to IIS and Other (on Windows servers). The documentation does not show all of the possible dialog boxes or permutations of the installation process in this case. Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Tuesday, September 23, 2008 10:19 AMTo: [EMAIL PROTECTED]: Mid Tier 7.0.1 Patch 8 and TomCat ** Is there a way to use Tomcat as both the JSP and webserver when installing Midtier 7.0.1? I have seen some posts indicating that this was possible but I am unable to find steps to sucessfully install tomcat with midtier where tomcat is the webserver also.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid Tier 7.0.1 Patch 8 and TomCat
Great, found it! Thanks for the help. Date: Tue, 23 Sep 2008 11:11:32 -0700From: [EMAIL PROTECTED]: Re: Mid Tier 7.0.1 Patch 8 and TomCatTo: [EMAIL PROTECTED] Hi, You can change the heap size by going to Program files - Apache Software - Configure tomcat. When you open it go to the java tab where you can set initial memory pool and the maximum memory pool. That's one way of doing it.ThanksSiva__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Run Process Explanation
Hello Folks. I am trying to run the following process on my system and getting into some issues. PERFORM-ACTION-TABLE-SELECT-NODE field_ID row_number [column_number] [flag]The error I receive when running this process in midtier is Network Protocol/Data Error when performing data operation. Please contact system Administrator. (ARERR 9350) My question is pertaining to running this process on the Web. Is this possible? I see from the help in remedy administrator that this process can run in RP3 and Web5. What is RP3, $4$ and Web5?? Does this imply that it runs/or can run in the Midtier?ThanksSteve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Run Process Explanation
Thanks Michelle. We are using Remedy ARS 7.01 patch level 6, midtier 7.01 patch level 8. I will look for the white paper. Steve Date: Mon, 22 Sep 2008 16:57:02 -0500From: [EMAIL PROTECTED]: Fw: Run Process ExplanationTo: [EMAIL PROTECTED] Clicked send too soon.. It does imply that it can run on the web. HOWEVER, sometimes workflow behaves differently on the mid-tier versus the user tool. What version of mid-tier and AR Server are your running. Also, there is a whitepaper put out a year ago (I believe) that discusses User Tool versus Mid-Tier on the BMC site. Thanks, Michelle - Forwarded by Michelle Lucero/IT/CF/CCI on 09/22/2008 04:53 PM - Michelle Lucero/IT/CF/CCI 09/22/2008 04:54 PM To arslist@ARSLIST.ORG cc Subject Re: Run Process ExplanationLink Hi, Steven: I assume that you are referring to the column headings in Admin field Help over Special Run Process Commands. The images didn't copy so well, sorry. AL1 F/E2 Command and Description RP3 $4 Web5 AL1 = Active Link F/E2 = Filters and Escalations RP3= Run Process $4= Set Field Run Process Web5 = Mid-Tier For the command mentioned below, it runs in an active link as a run process and on the Mid-Tier. This was reviewed in the BMC Remedy Admin Tool v 7.1.x patch 002 Thanks, Michelle Steven Iocco [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 09/22/2008 02:53 PM Please respond [EMAIL PROTECTED] To arslist@ARSLIST.ORG cc Subject Run Process Explanation ** Hello Folks. I am trying to run the following process on my system and getting into some issues.PERFORM-ACTION-TABLE-SELECT-NODE field_ID row_number [column_number] [flag]The error I receive when running this process in midtier is Network Protocol/Data Error when performing data operation. Please contact system Administrator. (ARERR 9350)My question is pertaining to running this process on the Web. Is this possible? I see from the help in remedy administrator that this process can run in RP3 and Web5. What is RP3, $4$ and Web5?? Does this imply that it runs/or can run in the Midtier?ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ==Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ==__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Quick Question for flashboards
Hi folks, just following the examples in the flashboards 7.00 pdf from BMC but having problems. My question to you is where and when does the data get populated into the following forms? FB:NonCumulativeServerStatistics FB:CumulativeServerStatistics I have imported the serverstat.def file from the flashboards installer directory and enabled the server statistics recording mode to be Cumulative queue. My goal is to provide a chart showing license usage over time. thanks steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Approval Processes
Hello ARSList. I am creating a close down approval process and using a status of Completed as the beginning of the Status Flow. I am leaving status reason blank however if someone sets a status reaon on completed on a change record, the approval never kicks off. I would have assumed that leaving it blank would apply the process for all completed changes? Does this mean that I need a close down process for every Completed status reason? Any help is appreciated. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Flashboard quick question
Hi folks. I am creating a flashboard for change management showing the changes
that are scheduled in the next week. The variable is ('Scheduled Start Date'
= $TIMESTAMP$) AND ('Scheduled Start Date' = ($TIMESTAMP$ + 604800))
when I run the flashboard, the grouping (which is on scheduled start date) it
seems to group by AM then PM and then by date? All I want is grouped by date
and not AM/PM's
Thanks
Steve
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Alternate Approvers-Change Management
I have a situation where I need a group to be an alternate approver to an individual. The group is the service desk, is there any way to easily accomplish this without listing all of the SD members in the alternate approvers tab? The group changes day to day. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Alternate Approvers-Change Management
Thanks. I can see that the approval mappings form can grow exponentially very quickly if you start to introduce approvals by product categorizations etc. Date: Tue, 5 Aug 2008 08:55:29 -0400 From: [EMAIL PROTECTED] Subject: Re: Alternate Approvers-Change Management To: arslist@ARSLIST.ORG Steve - when you setup your approvers in approval mapping you choose 'group' from the pull down menu and then choose the group. On Tue, Aug 5, 2008 at 8:45 AM, Steven Iocco [EMAIL PROTECTED] wrote: ** I have a situation where I need a group to be an alternate approver to an individual. The group is the service desk, is there any way to easily accomplish this without listing all of the SD members in the alternate approvers tab? The group changes day to day. Thanks Steve __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Table loop to create several records per table item
Hi folks. I think I should know how to do this but am drawing a blank. I am attempting to create orders based on a catalogs form. My display only form has a table field which displays catalogs that users can choose for their order as well as a temp field called Quantity. The user sets the quantity and what I would like to happen is a CI created for the quantity specified. For example, if I select 2 table items, desktop and monitors, enter in 6 for the quantity, it should create 12 CI's in the CMDB, 6 for desktops, 6 for monitors. Any help is appreciated. I can do the table loop to create the 1:1 record but not 1:several records. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Approval Mappings
Hello ARS list. I am creating approval mappings and need to obtain an approval for either Person A or Person B at implementation phase. Is the best way to accomplish this via a support group whos members are not set to assignment availability=YES? Also, 2nd part to the question...If I want to have an alternate approver for this scenario and I want it to be a group such as the service desk, how would this be accomplished? Thanks in advance. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Server XI and Midtier version 7.1
Thanks Sandeep. Do you have the PDF available to email to me? Any help is appreciated. Steve Date: Mon, 13 Aug 2007 10:32:14 +0530From: [EMAIL PROTECTED]: Re: Crystal Reports Server XI and Midtier version 7.1To: [EMAIL PROTECTED] Hi Steven, Take existing Tomcat and follow the steps which is given in PDF. I have done before. There is no extra thing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Tuesday, July 22, 2008 10:05 PMTo: [EMAIL PROTECTED]: Crystal Reports Server XI and Midtier version 7.1 Hi folks. I am tasked with installing Crystal Reports Server XI on a windows 2003 env't so that users on Midtier 7.1 can run reports via the web. The Midtier is using Apache 5.5.26 and I plan on installing this on the Crystal reports server (seperate machine) prior to the install of crystal. I have read the documentation and it seems that after installing Crystal if I want it to work with an existing tomcat install there are a few extra steps, which is fine. My questions really are whether there is anything out of the ordinary that I need to be aware of? I am looking for some lessons learned on the topic. I have been reviewing the install document for crystal report server and a document from BMC on configuring the midtier to run reports on the web.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal Reports Server XI and Midtier version 7.1
ok, so I installed ARWebReportViewer on the machine, using the 'other' and 'other' options for the web server and JSP engine. It installed under C:\Program Files\AR System\ARWebReportViewer. How do I fetch the configreport.jsp page without the http server? Sorry, I am pretty new to the web world and need to pull up http://ARWebReportHost/arreports/shared/config/configreport.jsp page to configure the viewer. How would I add this in Tomcat as you explained below? I notice that the install file installed 2 JAR files called tomcat-util_5.5.17.jar and tomcat-util_5.5.23.jar. Are these used somehow? Steve Date: Mon, 13 Aug 2007 10:32:14 +0530From: [EMAIL PROTECTED]: Re: Crystal Reports Server XI and Midtier version 7.1To: [EMAIL PROTECTED] Hi Steven, Take existing Tomcat and follow the steps which is given in PDF. I have done before. There is no extra thing. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Tuesday, July 22, 2008 10:05 PMTo: [EMAIL PROTECTED]: Crystal Reports Server XI and Midtier version 7.1 Hi folks. I am tasked with installing Crystal Reports Server XI on a windows 2003 env't so that users on Midtier 7.1 can run reports via the web. The Midtier is using Apache 5.5.26 and I plan on installing this on the Crystal reports server (seperate machine) prior to the install of crystal. I have read the documentation and it seems that after installing Crystal if I want it to work with an existing tomcat install there are a few extra steps, which is fine. My questions really are whether there is anything out of the ordinary that I need to be aware of? I am looking for some lessons learned on the topic. I have been reviewing the install document for crystal report server and a document from BMC on configuring the midtier to run reports on the web.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Installing ARWebReportViewer
Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other. Any help is appreciated. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing ARWebReportViewer
Thanks William. All I have on the crystal reports machine is tomcat 5.0.27 and it runs crystal server fine. Will I need to install IIS on the same machine to use the ARWebReportViewer? Date: Wed, 23 Jul 2008 13:54:17 -0500From: [EMAIL PROTECTED]: Re: Installing ARWebReportViewerTo: [EMAIL PROTECTED] What web server are you using? As I recall it did not recognize IBM HTTP server. You can select the other option. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, July 23, 2008 12:19 PMTo: [EMAIL PROTECTED]: Installing ARWebReportViewer ** Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other.Any help is appreciated.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Installing ARWebReportViewer
ok. I will try with IIS. Is the http server only needed to configure the ARWebReportViewer on the crystal machine?. Thanks steve Date: Wed, 23 Jul 2008 15:36:26 -0500From: [EMAIL PROTECTED]: Re: Installing ARWebReportViewerTo: [EMAIL PROTECTED] You will need some type of HTTP server. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, July 23, 2008 2:18 PMTo: [EMAIL PROTECTED]: Re: Installing ARWebReportViewer ** Thanks William. All I have on the crystal reports machine is tomcat 5.0.27 and it runs crystal server fine. Will I need to install IIS on the same machine to use the ARWebReportViewer? Date: Wed, 23 Jul 2008 13:54:17 -0500From: [EMAIL PROTECTED]: Re: Installing ARWebReportViewerTo: [EMAIL PROTECTED] What web server are you using? As I recall it did not recognize IBM HTTP server. You can select the other option. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Steven IoccoSent: Wednesday, July 23, 2008 12:19 PMTo: [EMAIL PROTECTED]: Installing ARWebReportViewer ** Hi Folks. I am trying to enable web reporting via the midtier. I have sucessfully set up Crystal Report Server XI on a seperate machine using tomcat 5.0.27. I am in the process of installing the ARWebReportViewer on the crystal reports machine which does not have midtier and during the install (which is from the midtier exe) I am prompted with an error that Web Server Not Found. Does anyone know what web server is compatible with ARWebReportViewer? If I proceed on the only options for web server and JSP engine is Other.Any help is appreciated.ThanksSteve__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal Reports Server XI and Midtier version 7.1
Hi folks. I am tasked with installing Crystal Reports Server XI on a windows 2003 env't so that users on Midtier 7.1 can run reports via the web. The Midtier is using Apache 5.5.26 and I plan on installing this on the Crystal reports server (seperate machine) prior to the install of crystal. I have read the documentation and it seems that after installing Crystal if I want it to work with an existing tomcat install there are a few extra steps, which is fine. My questions really are whether there is anything out of the ordinary that I need to be aware of? I am looking for some lessons learned on the topic. I have been reviewing the install document for crystal report server and a document from BMC on configuring the midtier to run reports on the web. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Writing custom Crystal Reports in Remedy
Hello ARSList Does anyone know of a document which outlines the best practices for writing crystal reports against a remedy database? I am very familiar with writing reports in crystal for remedy and simply looking for something in writing outlining the ODBC driver to use, the use of subreports, etc etc. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Document Required : BMC Service Desk: Problem Management 7.0
Hello listers! Can anyone point me to where I can download or send me the following documentation which I am told exists but have not stumbled across yet? Thanks in advance, Steve Iocco BMC Service Desk: Problem Management 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Document Required : BMC Service Desk: Problem Management 7.0
Thanks everyone, found it under Service Desk documentation and someone also emailed it. Steve. Date: Fri, 6 Jun 2008 08:45:49 -0400From: [EMAIL PROTECTED]: Re: Document Required : BMC Service Desk: Problem Management 7.0To: [EMAIL PROTECTED] BMC Support Documentation section.-Original Message-From: Steven Iocco [EMAIL PROTECTED]To: [EMAIL PROTECTED]: Fri, 6 Jun 2008 7:36 amSubject: Document Required : BMC Service Desk: Problem Management 7.0 ** Hello listers! Can anyone point me to where I can download or send me the following documentation which I am told exists but have not stumbled across yet?Thanks in advance,Steve Iocco BMC Service Desk: Problem Management 7.0__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Stay informed, get connected and more with AOL on your phone. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Active Link - Checking Table - ITSM 7
What Ben mentioned is a good option. You could also run a guide looping on the 'z2TH Associations' table to give you a $LASTCOUNT$ number and as mentioned below, build your workflow on that result. Steve Date: Fri, 30 May 2008 09:13:32 -0400From: [EMAIL PROTECTED]: Re: Question: Active Link - Checking Table - ITSM 7To: [EMAIL PROTECTED] Off the top of my head, I think that you do a direct sql that would return the same results that the table would and then do a set field command using the value of lastcount. I think that would give you a number and you can build workflow to check if the value is greater than 0. Ben CantatoreRemedy Manager(914) 457-6209 Emerging Health IT3 Odell PlazaYonkers, New York 10701 [EMAIL PROTECTED] 05/30/08 8:44 AM I'm trying to check to see if a table has any rows in it, but i'm nothaving much luck.I have tried to check for the table NOT being NULL and I have checkfor a column NOT being NULL, both do not work.I'm looking to see if the Relationship table is NOT NULL - so I tried:'z2TH Associations' != $NULL$(this is the table name)I also tried:'z2TF AssociationType' != $NULL$(this is a column name)Both of these do not work.However, if I remove this qualification my workflow works.Any ideas why I can't check to see if there are any rows in the table?THANKS!___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
