Re: ARVALIDATE Cache and Performance Issues
We are not using any ITSM applications, its all custom forms. We are on AIX and using Oracle 10g R3. On Nov 3, 10:39 am, LJ Longwing wrote: > Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not > mistaken is a 'resource intensive' action...you didn't say if you were ITSM > or not, but those forms are huge and could in theory cause problems. Are > you guys Windows/Solaris/...? > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 8:31 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > If we had any users on an older client it would only be about 15 users. The > remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7 > all all of our Citrix servers. > > On Nov 3, 10:21 am, LJ Longwing wrote: > > OkI would recommend writing an AL on your home page that checks if > > $VERSION$ != "Expected version", and have it throw a message to the > > user saying they need to upgrade, and run a log or send an email or > > something to the admins so they can follow-up with those users > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 8:08 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > Patch 7 > > > On Nov 3, 9:58 am, LJ Longwing wrote: > > > Which patch? > > > > -Original Message- > > > From: Action Request System discussion list(ARSList) > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > Sent: Tuesday, November 03, 2009 7:50 AM > > > To: arsl...@arslist.org > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > We updated both at the same time to patch 7. We are using mid-tier, > > > native clients, but more users go through Citrix which is also > > > version > > 7.1. > > > > do you remember if there was a fix for that? > > > > On Nov 3, 9:42 am, LJ Longwing wrote: > > > > Jaimie, > > > > Did you upgrade just the server or the clients as well? What > > > > patch of > > > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > > > remember a bug in the initial release 7.1, or was it with > > > > mismatched client/server...but either way the client re-cached > > > > EVERY time a form was opened instead of using its already received > cache... > > > > > -Original Message- > > > > From: Action Request System discussion list(ARSList) > > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > > Sent: Tuesday, November 03, 2009 7:20 AM > > > > To: arsl...@arslist.org > > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > > Sorry that should be ARValidateFormCache > > > > > On Nov 3, 9:17 am, jaimie wrote: > > > > > We upgraded from 6.3 to 7.1 recently without changing any > > > > > workflow or functions. Since that time, our server keeps > > > > > hanging and sometimes crashing. We realized that we didn't > > > > > have enough CPUs for 7.1 last week and so we added additional > > > > > CPUs and oddly enough it just made our situation worse. We > > > > > have contacted BMC but they are not responding very quickly and > > > > > we have done everything that they have come back with. Looking > > > > > at our API logs, we noticed that ARValidateCache is showing up > > > > > quite frequently. Can anyone please explain to me what that > > > > > means or what it applies to. I read in the manuals about it, > > > > > but I would like to know more about the purpose and why it would > > > > > keep showing up everytime we start having a server > > > freeze. > > > > > > Thank you > > > > > > > > > > > __ __ __ _ UNSUBSCRIBE or access ARSlist Archives > > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: > > > > > "Where the Answers Are" > > > > > __ > > > > __ > > > > __ > > > >
Re: ARVALIDATE Cache and Performance Issues
Those 15 might be the bugs in your stew...ARValidateFormCache, if I'm not mistaken is a 'resource intensive' action...you didn't say if you were ITSM or not, but those forms are huge and could in theory cause problems. Are you guys Windows/Solaris/...? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: ARVALIDATE Cache and Performance Issues If we had any users on an older client it would only be about 15 users. The remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7 all all of our Citrix servers. On Nov 3, 10:21 am, LJ Longwing wrote: > OkI would recommend writing an AL on your home page that checks if > $VERSION$ != "Expected version", and have it throw a message to the > user saying they need to upgrade, and run a log or send an email or > something to the admins so they can follow-up with those users > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 8:08 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > Patch 7 > > On Nov 3, 9:58 am, LJ Longwing wrote: > > Which patch? > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 7:50 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > We updated both at the same time to patch 7. We are using mid-tier, > > native clients, but more users go through Citrix which is also > > version > 7.1. > > > do you remember if there was a fix for that? > > > On Nov 3, 9:42 am, LJ Longwing wrote: > > > Jaimie, > > > Did you upgrade just the server or the clients as well? What > > > patch of > > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > > remember a bug in the initial release 7.1, or was it with > > > mismatched client/server...but either way the client re-cached > > > EVERY time a form was opened instead of using its already received cache... > > > > -Original Message----- > > > From: Action Request System discussion list(ARSList) > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > Sent: Tuesday, November 03, 2009 7:20 AM > > > To: arsl...@arslist.org > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > Sorry that should be ARValidateFormCache > > > > On Nov 3, 9:17 am, jaimie wrote: > > > > We upgraded from 6.3 to 7.1 recently without changing any > > > > workflow or functions. Since that time, our server keeps > > > > hanging and sometimes crashing. We realized that we didn't > > > > have enough CPUs for 7.1 last week and so we added additional > > > > CPUs and oddly enough it just made our situation worse. We > > > > have contacted BMC but they are not responding very quickly and > > > > we have done everything that they have come back with. Looking > > > > at our API logs, we noticed that ARValidateCache is showing up > > > > quite frequently. Can anyone please explain to me what that > > > > means or what it applies to. I read in the manuals about it, > > > > but I would like to know more about the purpose and why it would > > > > keep showing up everytime we start having a server > > freeze. > > > > > Thank you > > > > > > > > > __ __ __ _ UNSUBSCRIBE or access ARSlist Archives > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: > > > > "Where the Answers Are" > > > > __ > > > __ > > > __ > > > __ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > > __ > > > __ __ _ UNSUBSCRIBE or access ARSlist Archives > > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: > > > "Where the Answers > > > Are"- Hide quoted text - &g
Re: ARVALIDATE Cache and Performance Issues
I have never run on a Citrix server before. Do all users share a home directory? Would the cache files get removed at any point? > If we had any users on an older client it would only be about 15 > users. The remaining 400 go through Citrix and that client was > upgraded to 7.1 patch 7 all all of our Citrix servers. > > On Nov 3, 10:21 am, LJ Longwing wrote: >> OkI would recommend writing an AL on your home page that checks if >> $VERSION$ != "Expected version", and have it throw a message to the user >> saying they need to upgrade, and run a log or send an email or something >> to >> the admins so they can follow-up with those users >> >> >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> >> [mailto:arsl...@arslist.org] On Behalf Of jaimie >> Sent: Tuesday, November 03, 2009 8:08 AM >> To: arsl...@arslist.org >> Subject: Re: ARVALIDATE Cache and Performance Issues >> >> Patch 7 >> >> On Nov 3, 9:58 am, LJ Longwing wrote: >> > Which patch? >> >> > -Original Message- >> > From: Action Request System discussion list(ARSList) >> >> > [mailto:arsl...@arslist.org] On Behalf Of jaimie >> > Sent: Tuesday, November 03, 2009 7:50 AM >> > To: arsl...@arslist.org >> > Subject: Re: ARVALIDATE Cache and Performance Issues >> >> > We updated both at the same time to patch 7. We are using mid-tier, >> > native clients, but more users go through Citrix which is also version >> 7.1. >> >> > do you remember if there was a fix for that? >> >> > On Nov 3, 9:42 am, LJ Longwing wrote: >> > > Jaimie, >> > > Did you upgrade just the server or the clients as well? What patch >> > > of >> > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to >> > > remember a bug in the initial release 7.1, or was it with mismatched >> > > client/server...but either way the client re-cached EVERY time a >> > > form was opened instead of using its already received cache... >> >> > > -Original Message- >> > > From: Action Request System discussion list(ARSList) >> >> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie >> > > Sent: Tuesday, November 03, 2009 7:20 AM >> > > To: arsl...@arslist.org >> > > Subject: Re: ARVALIDATE Cache and Performance Issues >> >> > > Sorry that should be ARValidateFormCache >> >> > > On Nov 3, 9:17 am, jaimie wrote: >> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow >> > > > or functions. Since that time, our server keeps hanging and >> > > > sometimes crashing. We realized that we didn't have enough CPUs >> > > > for 7.1 last week and so we added additional CPUs and oddly enough >> > > > it just made our situation worse. We have contacted BMC but they >> > > > are not responding very quickly and we have done everything that >> > > > they have come back with. Looking at our API logs, we noticed >> > > > that ARValidateCache is showing up quite frequently. Can anyone >> > > > please explain to me what that means or what it applies to. I >> > > > read in the manuals about it, but I would like to know more about >> > > > the purpose and why it would keep showing up everytime we start >> > > > having a server >> > freeze. >> >> > > > Thank you >> >> > > > __ >> > > > __ __ _ UNSUBSCRIBE or access ARSlist Archives >> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: >> > > > "Where the Answers Are" >> >> > > >> > > __ >> > > __ >> > > ___ >> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum >> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" >> >> > > >> > > __ _ UNSUBSCRIBE or access ARSlist Archives >> > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: >> > > "Where the Answers >> > > Are"- Hide quoted text - >> >> > > - Show quoted text - >> >>
Re: ARVALIDATE Cache and Performance Issues
The ARValidateFormCache will be executed everytime you open a form. It will be a quick call if the cache is up to date and it will do an ARExport if its not. If you are seeing ARValidateFormCache taking longer than half a second then contact BMC. I found that on our system the ARExport hit the server a lot harder than the ARValidateFormCache. > Also I checked the logs and the ARExport is not showing up every time > the ARValidateFormCache is showing up. > > On Nov 3, 10:08 am, jaimie wrote: >> Patch 7 >> >> On Nov 3, 9:58 am, LJ Longwing wrote: >> >> >> >> >> >> > Which patch? >> >> > -Original Message- >> > From: Action Request System discussion list(ARSList) >> >> > [mailto:arsl...@arslist.org] On Behalf Of jaimie >> > Sent: Tuesday, November 03, 2009 7:50 AM >> > To: arsl...@arslist.org >> > Subject: Re: ARVALIDATE Cache and Performance Issues >> >> > We updated both at the same time to patch 7. We are using mid-tier, >> native >> > clients, but more users go through Citrix which is also version 7.1. >> >> > do you remember if there was a fix for that? >> >> > On Nov 3, 9:42 am, LJ Longwing wrote: >> > > Jaimie, >> > > Did you upgrade just the server or the clients as well? What patch >> of >> > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to >> > > remember a bug in the initial release 7.1, or was it with mismatched >> > > client/server...but either way the client re-cached EVERY time a >> form >> > > was opened instead of using its already received cache... >> >> > > -Original Message- >> > > From: Action Request System discussion list(ARSList) >> >> > > [mailto:arsl...@arslist.org] On Behalf Of jaimie >> > > Sent: Tuesday, November 03, 2009 7:20 AM >> > > To: arsl...@arslist.org >> > > Subject: Re: ARVALIDATE Cache and Performance Issues >> >> > > Sorry that should be ARValidateFormCache >> >> > > On Nov 3, 9:17 am, jaimie wrote: >> > > > We upgraded from 6.3 to 7.1 recently without changing any workflow >> > > > or functions. Since that time, our server keeps hanging and >> > > > sometimes crashing. We realized that we didn't have enough CPUs >> > > > for 7.1 last week and so we added additional CPUs and oddly enough >> > > > it just made our situation worse. We have contacted BMC but they >> > > > are not responding very quickly and we have done everything that >> > > > they have come back with. Looking at our API logs, we noticed >> that >> > > > ARValidateCache is showing up quite frequently. Can anyone please >> > > > explain to me what that means or what it applies to. I read in >> the >> > > > manuals about it, but I would like to know more about the purpose >> > > > and why it would keep showing up everytime we start having a >> server >> > freeze. >> >> > > > Thank you >> >> > > > >> > > > __ _ UNSUBSCRIBE or access ARSlist Archives >> > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: >> > > > "Where the Answers Are" >> >> > > __ >> > > __ >> > > ___ >> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum >> > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" >> >> > > __ >> > > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the >> Answers >> > > Are"- Hide quoted text - >> >> > > - Show quoted text - >> >> > ____ >> > ___ >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum >> > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" >> >> > ___ >> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"- Hide quoted text - >> >> > - Show quoted text - >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"- Hide quoted text - >> >> - Show quoted text - > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
If we had any users on an older client it would only be about 15 users. The remaining 400 go through Citrix and that client was upgraded to 7.1 patch 7 all all of our Citrix servers. On Nov 3, 10:21 am, LJ Longwing wrote: > OkI would recommend writing an AL on your home page that checks if > $VERSION$ != "Expected version", and have it throw a message to the user > saying they need to upgrade, and run a log or send an email or something to > the admins so they can follow-up with those users > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 8:08 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > Patch 7 > > On Nov 3, 9:58 am, LJ Longwing wrote: > > Which patch? > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 7:50 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > We updated both at the same time to patch 7. We are using mid-tier, > > native clients, but more users go through Citrix which is also version > 7.1. > > > do you remember if there was a fix for that? > > > On Nov 3, 9:42 am, LJ Longwing wrote: > > > Jaimie, > > > Did you upgrade just the server or the clients as well? What patch > > > of > > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > > remember a bug in the initial release 7.1, or was it with mismatched > > > client/server...but either way the client re-cached EVERY time a > > > form was opened instead of using its already received cache... > > > > -Original Message- > > > From: Action Request System discussion list(ARSList) > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > Sent: Tuesday, November 03, 2009 7:20 AM > > > To: arsl...@arslist.org > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > Sorry that should be ARValidateFormCache > > > > On Nov 3, 9:17 am, jaimie wrote: > > > > We upgraded from 6.3 to 7.1 recently without changing any workflow > > > > or functions. Since that time, our server keeps hanging and > > > > sometimes crashing. We realized that we didn't have enough CPUs > > > > for 7.1 last week and so we added additional CPUs and oddly enough > > > > it just made our situation worse. We have contacted BMC but they > > > > are not responding very quickly and we have done everything that > > > > they have come back with. Looking at our API logs, we noticed > > > > that ARValidateCache is showing up quite frequently. Can anyone > > > > please explain to me what that means or what it applies to. I > > > > read in the manuals about it, but I would like to know more about > > > > the purpose and why it would keep showing up everytime we start > > > > having a server > > freeze. > > > > > Thank you > > > > > __ > > > > __ __ _ UNSUBSCRIBE or access ARSlist Archives > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: > > > > "Where the Answers Are" > > > > > > > __ > > > __ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > > > > > __ _ UNSUBSCRIBE or access ARSlist Archives > > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: > > > "Where the Answers > > > Are"- Hide quoted text - > > > > - Show quoted text - > > > __ > > __ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > __ > > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > > Ar
Re: ARVALIDATE Cache and Performance Issues
OkI would recommend writing an AL on your home page that checks if $VERSION$ != "Expected version", and have it throw a message to the user saying they need to upgrade, and run a log or send an email or something to the admins so they can follow-up with those users -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: ARVALIDATE Cache and Performance Issues Patch 7 On Nov 3, 9:58 am, LJ Longwing wrote: > Which patch? > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 7:50 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > We updated both at the same time to patch 7. We are using mid-tier, > native clients, but more users go through Citrix which is also version 7.1. > > do you remember if there was a fix for that? > > On Nov 3, 9:42 am, LJ Longwing wrote: > > Jaimie, > > Did you upgrade just the server or the clients as well? What patch > > of > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > remember a bug in the initial release 7.1, or was it with mismatched > > client/server...but either way the client re-cached EVERY time a > > form was opened instead of using its already received cache... > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 7:20 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > Sorry that should be ARValidateFormCache > > > On Nov 3, 9:17 am, jaimie wrote: > > > We upgraded from 6.3 to 7.1 recently without changing any workflow > > > or functions. Since that time, our server keeps hanging and > > > sometimes crashing. We realized that we didn't have enough CPUs > > > for 7.1 last week and so we added additional CPUs and oddly enough > > > it just made our situation worse. We have contacted BMC but they > > > are not responding very quickly and we have done everything that > > > they have come back with. Looking at our API logs, we noticed > > > that ARValidateCache is showing up quite frequently. Can anyone > > > please explain to me what that means or what it applies to. I > > > read in the manuals about it, but I would like to know more about > > > the purpose and why it would keep showing up everytime we start > > > having a server > freeze. > > > > Thank you > > > > __ > > > __ __ _ UNSUBSCRIBE or access ARSlist Archives > > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: > > > "Where the Answers Are" > > > > > __ > > __ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > > > __ _ UNSUBSCRIBE or access ARSlist Archives > > atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > > "Where the Answers > > Are"- Hide quoted text - > > > - Show quoted text - > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"- Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
Also I checked the logs and the ARExport is not showing up every time the ARValidateFormCache is showing up. On Nov 3, 10:08 am, jaimie wrote: > Patch 7 > > On Nov 3, 9:58 am, LJ Longwing wrote: > > > > > > > Which patch? > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 7:50 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > We updated both at the same time to patch 7. We are using mid-tier, native > > clients, but more users go through Citrix which is also version 7.1. > > > do you remember if there was a fix for that? > > > On Nov 3, 9:42 am, LJ Longwing wrote: > > > Jaimie, > > > Did you upgrade just the server or the clients as well? What patch of > > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > > remember a bug in the initial release 7.1, or was it with mismatched > > > client/server...but either way the client re-cached EVERY time a form > > > was opened instead of using its already received cache... > > > > -Original Message- > > > From: Action Request System discussion list(ARSList) > > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > > Sent: Tuesday, November 03, 2009 7:20 AM > > > To: arsl...@arslist.org > > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > > Sorry that should be ARValidateFormCache > > > > On Nov 3, 9:17 am, jaimie wrote: > > > > We upgraded from 6.3 to 7.1 recently without changing any workflow > > > > or functions. Since that time, our server keeps hanging and > > > > sometimes crashing. We realized that we didn't have enough CPUs > > > > for 7.1 last week and so we added additional CPUs and oddly enough > > > > it just made our situation worse. We have contacted BMC but they > > > > are not responding very quickly and we have done everything that > > > > they have come back with. Looking at our API logs, we noticed that > > > > ARValidateCache is showing up quite frequently. Can anyone please > > > > explain to me what that means or what it applies to. I read in the > > > > manuals about it, but I would like to know more about the purpose > > > > and why it would keep showing up everytime we start having a server > > freeze. > > > > > Thank you > > > > > > > > > __ _ UNSUBSCRIBE or access ARSlist Archives > > > > atwww.arslist.orgPlatinumSponsor:rmisoluti...@verizon.net ARSlist: > > > > "Where the Answers Are" > > > > __ > > > __ > > > ___ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > > __ > > > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > > > Are"- Hide quoted text - > > > > - Show quoted text - > > > ____ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > > Hide quoted text - > > > - Show quoted text - > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
Patch 7 On Nov 3, 9:58 am, LJ Longwing wrote: > Which patch? > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 7:50 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > We updated both at the same time to patch 7. We are using mid-tier, native > clients, but more users go through Citrix which is also version 7.1. > > do you remember if there was a fix for that? > > On Nov 3, 9:42 am, LJ Longwing wrote: > > Jaimie, > > Did you upgrade just the server or the clients as well? What patch of > > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > > remember a bug in the initial release 7.1, or was it with mismatched > > client/server...but either way the client re-cached EVERY time a form > > was opened instead of using its already received cache... > > > -Original Message- > > From: Action Request System discussion list(ARSList) > > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > > Sent: Tuesday, November 03, 2009 7:20 AM > > To: arsl...@arslist.org > > Subject: Re: ARVALIDATE Cache and Performance Issues > > > Sorry that should be ARValidateFormCache > > > On Nov 3, 9:17 am, jaimie wrote: > > > We upgraded from 6.3 to 7.1 recently without changing any workflow > > > or functions. Since that time, our server keeps hanging and > > > sometimes crashing. We realized that we didn't have enough CPUs > > > for 7.1 last week and so we added additional CPUs and oddly enough > > > it just made our situation worse. We have contacted BMC but they > > > are not responding very quickly and we have done everything that > > > they have come back with. Looking at our API logs, we noticed that > > > ARValidateCache is showing up quite frequently. Can anyone please > > > explain to me what that means or what it applies to. I read in the > > > manuals about it, but I would like to know more about the purpose > > > and why it would keep showing up everytime we start having a server > freeze. > > > > Thank you > > > > > > > __ _ UNSUBSCRIBE or access ARSlist Archives > > > atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net ARSlist: > > > "Where the Answers Are" > > > __ > > __ > > ___ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > > __ > > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"- Hide quoted text - > > > - Show quoted text - > > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
Which patch? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:50 AM To: arslist@ARSLIST.ORG Subject: Re: ARVALIDATE Cache and Performance Issues We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing wrote: > Jaimie, > Did you upgrade just the server or the clients as well? What patch of > 7.1 did you go to, are you Native clients or Mid-Tier. I seem to > remember a bug in the initial release 7.1, or was it with mismatched > client/server...but either way the client re-cached EVERY time a form > was opened instead of using its already received cache... > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 7:20 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > Sorry that should be ARValidateFormCache > > On Nov 3, 9:17 am, jaimie wrote: > > We upgraded from 6.3 to 7.1 recently without changing any workflow > > or functions. Since that time, our server keeps hanging and > > sometimes crashing. We realized that we didn't have enough CPUs > > for 7.1 last week and so we added additional CPUs and oddly enough > > it just made our situation worse. We have contacted BMC but they > > are not responding very quickly and we have done everything that > > they have come back with. Looking at our API logs, we noticed that > > ARValidateCache is showing up quite frequently. Can anyone please > > explain to me what that means or what it applies to. I read in the > > manuals about it, but I would like to know more about the purpose > > and why it would keep showing up everytime we start having a server freeze. > > > Thank you > > > > > __ _ UNSUBSCRIBE or access ARSlist Archives > > atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: > > "Where the Answers Are" > > __ > __ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > __ > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"- Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
We updated both at the same time to patch 7. We are using mid-tier, native clients, but more users go through Citrix which is also version 7.1. do you remember if there was a fix for that? On Nov 3, 9:42 am, LJ Longwing wrote: > Jaimie, > Did you upgrade just the server or the clients as well? What patch of 7.1 > did you go to, are you Native clients or Mid-Tier. I seem to remember a bug > in the initial release 7.1, or was it with mismatched client/server...but > either way the client re-cached EVERY time a form was opened instead of > using its already received cache... > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of jaimie > Sent: Tuesday, November 03, 2009 7:20 AM > To: arsl...@arslist.org > Subject: Re: ARVALIDATE Cache and Performance Issues > > Sorry that should be ARValidateFormCache > > On Nov 3, 9:17 am, jaimie wrote: > > We upgraded from 6.3 to 7.1 recently without changing any workflow or > > functions. Since that time, our server keeps hanging and sometimes > > crashing. We realized that we didn't have enough CPUs for 7.1 last > > week and so we added additional CPUs and oddly enough it just made our > > situation worse. We have contacted BMC but they are not responding > > very quickly and we have done everything that they have come back > > with. Looking at our API logs, we noticed that ARValidateCache is > > showing up quite frequently. Can anyone please explain to me what > > that means or what it applies to. I read in the manuals about it, > > but I would like to know more about the purpose and why it would keep > > showing up everytime we start having a server freeze. > > > Thank you > > > __ > > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ____ > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum > Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
This is the client checking to see if the cache you have is the most up to date information you have on the workflow. If there is a newer version on the AR Server then it will issue an ARExport etc. If you believe the workflow has not changed then make sure you delete your local .arv and .arf files. Kind regards Danny > Sorry that should be ARValidateFormCache > > On Nov 3, 9:17 am, jaimie wrote: >> We upgraded from 6.3 to 7.1 recently without changing any workflow or >> functions. Since that time, our server keeps hanging and sometimes >> crashing. We realized that we didn't have enough CPUs for 7.1 last >> week and so we added additional CPUs and oddly enough it just made our >> situation worse. We have contacted BMC but they are not responding >> very quickly and we have done everything that they have come back >> with. Looking at our API logs, we noticed that ARValidateCache is >> showing up quite frequently. Can anyone please explain to me what >> that means or what it applies to. I read in the manuals about it, >> but I would like to know more about the purpose and why it would keep >> showing up everytime we start having a server freeze. >> >> Thank you >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
Jaimie, Did you upgrade just the server or the clients as well? What patch of 7.1 did you go to, are you Native clients or Mid-Tier. I seem to remember a bug in the initial release 7.1, or was it with mismatched client/server...but either way the client re-cached EVERY time a form was opened instead of using its already received cache... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of jaimie Sent: Tuesday, November 03, 2009 7:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARVALIDATE Cache and Performance Issues Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie wrote: > We upgraded from 6.3 to 7.1 recently without changing any workflow or > functions. Since that time, our server keeps hanging and sometimes > crashing. We realized that we didn't have enough CPUs for 7.1 last > week and so we added additional CPUs and oddly enough it just made our > situation worse. We have contacted BMC but they are not responding > very quickly and we have done everything that they have come back > with. Looking at our API logs, we noticed that ARValidateCache is > showing up quite frequently. Can anyone please explain to me what > that means or what it applies to. I read in the manuals about it, > but I would like to know more about the purpose and why it would keep > showing up everytime we start having a server freeze. > > Thank you > > __ > _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: ARVALIDATE Cache and Performance Issues
Sorry that should be ARValidateFormCache On Nov 3, 9:17 am, jaimie wrote: > We upgraded from 6.3 to 7.1 recently without changing any workflow or > functions. Since that time, our server keeps hanging and sometimes > crashing. We realized that we didn't have enough CPUs for 7.1 last > week and so we added additional CPUs and oddly enough it just made our > situation worse. We have contacted BMC but they are not responding > very quickly and we have done everything that they have come back > with. Looking at our API logs, we noticed that ARValidateCache is > showing up quite frequently. Can anyone please explain to me what > that means or what it applies to. I read in the manuals about it, > but I would like to know more about the purpose and why it would keep > showing up everytime we start having a server freeze. > > Thank you > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
ARVALIDATE Cache and Performance Issues
We upgraded from 6.3 to 7.1 recently without changing any workflow or functions. Since that time, our server keeps hanging and sometimes crashing. We realized that we didn't have enough CPUs for 7.1 last week and so we added additional CPUs and oddly enough it just made our situation worse. We have contacted BMC but they are not responding very quickly and we have done everything that they have come back with. Looking at our API logs, we noticed that ARValidateCache is showing up quite frequently. Can anyone please explain to me what that means or what it applies to. I read in the manuals about it, but I would like to know more about the purpose and why it would keep showing up everytime we start having a server freeze. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
