Compatibility Matrix
Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Compatibility Matrix
Hi All, Could someone please send me this information. Remedy versions verses Oracle DB versions would be most helpful. I have given up on the BMC site, it maybe in there somewhere, but its not particularly intuitive. Thanks a lot Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
compatibility matrix
Hi, Could someone please send me the compatibility matrix for 5.1.2, I've no access to the support web. Thanks, Raido Oja [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Compatibility Matrix
Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
And you can download the compatibility matrix from BMC support, just as we have done. --Original Message-- From: David Charters Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Compatibility Matrix Sent: May 5, 2010 2:03 PM Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick
Re: Compatibility Matrix
Will do SIR!!! Atul Vohra -Original Message- From: "Rick Cook" [remedyr...@gmail.com] Date: 05/05/2010 05:07 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix And you can download the compatibility matrix from BMC support, just as we have done. --Original Message-- From: David Charters Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: Compatibility Matrix Sent: May 5, 2010 2:03 PM Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
Are you using the 32 bit version of 2008? 64 bit on Windows is not supported. Rick -Original Message- From: Atul Vohra Date: Wed, 5 May 2010 18:37:06 To: Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
I just down loaded the compatibility Matrix from BMC and it states: Platform Minimum Operating System version 32 or 64 bit x86 PC Compatible Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard] BTW We are using 2008 64 bit . Atul Vohra President, ProTech Software Inc. BMC Remedy Skilled Professional (R.S. P.) v7.1 BMC Certified Adminstrator v7.5 -Original Message- From: "Rick Cook" [remedyr...@gmail.com] Date: 05/05/2010 06:43 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Are you using the 32 bit version of 2008? 64 bit on Windows is not supported. Rick -Original Message- From: Atul Vohra Date: Wed, 5 May 2010 18:37:06 To: Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
Are you running a 32-bit JVM? You need to be using a 32-bit JVM. Also try running the installer in Compatibility mode (say Windows XP SP3, or similar). Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix I just down loaded the compatibility Matrix from BMC and it states: Platform Minimum Operating System version 32 or 64 bit x86 PC Compatible Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard] BTW We are using 2008 64 bit . Atul Vohra President, ProTech Software Inc. BMC Remedy Skilled Professional (R.S. P.) v7.1 BMC Certified Adminstrator v7.5 -Original Message- From: "Rick Cook" [remedyr...@gmail.com] Date: 05/05/2010 06:43 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Are you using the 32 bit version of 2008? 64 bit on Windows is not supported. Rick -Original Message- From: Atul Vohra Date: Wed, 5 May 2010 18:37:06 To: Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
Re: Compatibility Matrix
Look at your Temp Path variable. If the path has a space in it, you will get the error you mention below. We always change the temp path to C:\Temp and it works fine after that.\ Tim Powell -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 6:37 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
Have been using 32 bit JDK (1.6 p20) Atul Vohra -Original Message- From: "Lyle Taylor" [tayl...@ldschurch.org] Date: 05/05/2010 07:24 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Are you running a 32-bit JVM? You need to be using a 32-bit JVM. Also try running the installer in Compatibility mode (say Windows XP SP3, or similar). Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:47 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix I just down loaded the compatibility Matrix from BMC and it states: Platform Minimum Operating System version 32 or 64 bit x86 PC Compatible Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard] BTW We are using 2008 64 bit . Atul Vohra President, ProTech Software Inc. BMC Remedy Skilled Professional (R.S. P.) v7.1 BMC Certified Adminstrator v7.5 -Original Message- From: "Rick Cook" [remedyr...@gmail.com] Date: 05/05/2010 06:43 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Are you using the 32 bit version of 2008? 64 bit on Windows is not supported. Rick -Original Message- From: Atul Vohra Date: Wed, 5 May 2010 18:37:06 To: Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
BTW, KB Entry 20019577 is for this issue. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Timothy Powell Sent: Thursday, May 06, 2010 8:15 AM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Look at your Temp Path variable. If the path has a space in it, you will get the error you mention below. We always change the temp path to C:\Temp and it works fine after that.\ Tim Powell -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 6:37 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Thanks. The reason I asked is: I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no space to install". I know we have enough space. I have done the following to configure the DEP feature • From the Windows Start menu, click Control Panel, and then double-click System. • Click the Advanced tab. • In the Performance area, click Settings. • On the Data Execution Prevention tab, verify if the “Turn on DEP for all programs • and services except those I select” option is selected. • If the “Turn on DEP for essential Windows programs and services only” option is selected, no configuration is required. Is there anything I can check? Thanks Atul -Original Message- From: "David Charters" [dchart...@charterssoftware.com] Date: 05/05/2010 05:04 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and above. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Atul Vohra Sent: Wednesday, May 05, 2010 4:56 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix Hi, Question: Is ARS 7.5 compatible with Windows Server 2008? Also will appreciate if I could get compatibility matrix for ARS 7.5. Thanks Atul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
7.1 Compatibility Matrix
I was trying to view the 7.1 Compatibility Matrix on the BMC Support Web site, but the link is broken. I reported it, but am wondering how long it will take to fix it. Can someone forward this to me if they have it? http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_Matrix_v1_0_1.pdf Thanks, Jon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Compatibility Matrix
For your future reference, all of the compatibility matrices for BMC Remedy can be found on one page here: http://www.bmc.com/support/bmcremedycomp/index.htm The breadcrumb trail to get there is: http://www.bmc.com/support_home > Product Availability and Compatibility <http://www.bmc.com/info_center_support/overview/0,3252,19097_63537447,0 0.html> > BMC Remedy Product Compatibility <http://www.bmc.com/support/bmcremedycomp/index.htm> Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Buick Sent: Tuesday, July 24, 2007 12:34 PM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix ** Hi All, Could someone please send me this information. Remedy versions verses Oracle DB versions would be most helpful. I have given up on the BMC site, it maybe in there somewhere, but its not particularly intuitive. Thanks a lot Mike __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Compatibility Matrix browsers.
Hello everyone, what is the Compatibility Matrix browsers can be used for service desk 7.0? For example: Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? Can you help me? I have not found anything spacifico! Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
6.03.00 Compatibility Matrix Needed
Would anyone happen to have a copy? I seem to have misplaced mine from 2005... oddly, and all the links to it on the BMC site seem to be broken. Thanks, -David ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
6.03.00 Compatibility Matrix Needed
I do find such statements interesting in a world where every document ends up in the Google cache, EULA or no EULA. Indeed, JSS gets a lot of good publicity/business from non-BMC/HP users with our online documentation that's been indexed and is of use to others studying SSO technologies. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Product compatibility matrix
How soon do you need it, Warren? I might have a copy on one of my flash drives at home. Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Thursday, April 23, 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Product compatability matrix ** Does anybody have a copy of the ARSystem 6.3 compatability matrix they could send me? Thanks! Warren -- Warren R. Baltimore II Remedy Developer 410-533-5367 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Product compatibility matrix
Thanks to everyone for the lists! It was a big help On 4/23/09, Meyer, Jennifer L wrote: > How soon do you need it, Warren? I might have a copy on one of my flash > drives at home. > > > Jennifer Meyer > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore > Sent: Thursday, April 23, 2009 10:22 AM > To: arslist@ARSLIST.ORG > Subject: Product compatability matrix > > ** > Does anybody have a copy of the ARSystem 6.3 compatability matrix they could > send me? > > Thanks! > > Warren > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Product compatibility matrix
I have sent you a seperate email with the attached file. Regards, Aditya On Fri, Apr 24, 2009 at 7:47 AM, Warren Baltimore wrote: > Thanks to everyone for the lists! It was a big help > > On 4/23/09, Meyer, Jennifer L wrote: > > How soon do you need it, Warren? I might have a copy on one of my flash > > drives at home. > > > > > > Jennifer Meyer > > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore > > Sent: Thursday, April 23, 2009 10:22 AM > > To: arslist@ARSLIST.ORG > > Subject: Product compatability matrix > > > > ** > > Does anybody have a copy of the ARSystem 6.3 compatability matrix they > could > > send me? > > > > Thanks! > > > > Warren > > > > -- > > Warren R. Baltimore II > > Remedy Developer > > 410-533-5367 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.netARSlist: > > "Where the Answers Are" > > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Remedy 6.3 Compatibility Matrix
Can someone send me a copy of the AR Server 6.3 Compatibility Matrix ?? Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com <mailto:rsuwan...@devry.com> www.devry.edu <http://www.devry.com/> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: 7.1 Compatibility Matrix
The correct path is: http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_2.pdf The link was accidentally corrupted when the file was updated to version 1.02. IT is working to correct it now. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau Sent: Wednesday, November 14, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: 7.1 Compatibility Matrix ** I was trying to view the 7.1 Compatibility Matrix on the BMC Support Web site, but the link is broken. I reported it, but am wondering how long it will take to fix it. Can someone forward this to me if they have it? http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_1.pdf Thanks, Jon __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: 7.1 Compatibility Matrix
This has now been corrected. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Easter, David Sent: Wednesday, November 14, 2007 11:58 AM To: 'arslist@ARSLIST.ORG' Subject: RE: 7.1 Compatibility Matrix The correct path is: http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_2.pdf The link was accidentally corrupted when the file was updated to version 1.02. IT is working to correct it now. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jon Chau Sent: Wednesday, November 14, 2007 10:39 AM To: arslist@ARSLIST.ORG Subject: 7.1 Compatibility Matrix ** I was trying to view the 7.1 Compatibility Matrix on the BMC Support Web site, but the link is broken. I reported it, but am wondering how long it will take to fix it. Can someone forward this to me if they have it? http://www.bmc.com/support/bmcremedycomp/AR_System_7_1_00_Compatibility_ Matrix_v1_0_1.pdf Thanks, Jon __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
ITSM 8 Compatibility Matrix
Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the PAC information? I would like to know if I can upgrade the CMDB to version 8 and use it with Asset 7.5. I tried reading through the BMC Interoperability documentation as well, but all this documentation is lacking in version cross-references for compatibility. Application Stack (Current): - ARS 7.5 patch 3 - Atrium CMDB 7.5 patch 5 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 7.5.00 patch 001 Application Stack (Targeted): - ARS 8.0 - Atrium CMDB 8.0 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 8.0 Is this possible? For reference, here is the link to the ITSM 8 Compatibility Matrix: http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf Thanks, Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Version 7.1 Compatibility Matrix
Any one seen the 7.1 compatibility matrix or has it not been added to the web page (http://www.bmc.com/support/bmcremedycomp/index.htm) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Compatibility matrix for ARS7.1
Hi all, Please confirm that ARS 7.1 works/supports the oracle 11G.. The following is the minimum configuration requirement in a HP-UX box for AR System 7.1: Minimum Operating System version Platform - PA-RISC HP-UX 11iv2 Platform - HP Integrity / Itanium HP-UX 11iv2 Minimum Database Version Oracle 9i/10g Database Client version Oracle : 32-bit Oracle 10gR2 database client Minimum Java Version HP JDK 1.5 build 1.5.0.05 Minimum Web / Application Server version Minimum OS version - Windows 2003 (32 and x64) Microsoft IIS 6.0 Thanks for your help. Thanks & Regards Saurabh Batwe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility Matrix browsers.
Browser compatibilities are more dependent on the core Mid-Tier version, and not so much on the AR System applications... check the version of the Mid-Tier and see recommended versions for the browser. Usually thought there are limited restrictions on browser version and most current versions of most browsers at the time of a release of the Mid-Tier work... Joe -Original Message- From: team.rem...@libero.it Sent: Monday, March 07, 2011 5:21 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Compatibility Matrix browsers. Hello everyone, what is the Compatibility Matrix browsers can be used for service desk 7.0? For example: Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? Can you help me? I have not found anything spacifico! Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility Matrix browsers.
> When they say Explorer 6 and higher it means it has been tested for Explorer > 6 but not tested on higher Not completely true. Higher versions are tested if/when available during the release cycle for a given release - or tested on subsequent patch releases. So BMC does not test *just* the minimum version and no others. That said, the statement that higher versions are supported because of forward compatibility is completely accurate. So if a new browser version comes out post-release, BMC still supports it because of the backwards compatibility of the browsers. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 08, 2011 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: R: Re: Compatibility Matrix browsers. When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher, but it being forward compatible, it should work. So you should be good on Explorer 7 or Firefox 2.0 and any version higher You may want to search for Flash compatibility too, as some consoles of ITSM 7.x onwards have flash objects.. With pre 7.6.4 apps, these were limited to CMDB and SRM, but with 7.6.4 apps these have been extended to consoles of IM, AM, PM and CM as well.. There may be mention that certain versions of a flash player is not supported.. Also for IE I have learnt that installing only the Flash Player plugin is not enough. This would be enough for Firefox, Safari or Chrome, but for IE, you need the Flash Player ActiveX installed.. Hope this helps.. Joe -Original Message- From: team.rem...@libero.it Sent: Tuesday, March 08, 2011 3:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: R: Re: Compatibility Matrix browsers. Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank Peter >Messaggio originale >Da: jdso...@shyle.net >Data: 7-mar-2011 15.29 >A: >Ogg: Re: Compatibility Matrix browsers. > >Browser compatibilities are more dependent on the core Mid-Tier version, >and >not so much on the AR System applications... check the version of the >Mid-Tier and see recommended versions for the browser. Usually thought >there >are limited restrictions on browser version and most current versions of >most browsers at the time of a release of the Mid-Tier work... > >Joe > >-Original Message- >From: team.rem...@libero.it >Sent: Monday, March 07, 2011 5:21 AM Newsgroups: >public.remedy.arsystem.general >To: arslist@ARSLIST.ORG >Subject: Compatibility Matrix browsers. > >Hello everyone, >what is the Compatibility Matrix browsers can be used for service desk 7.0? >For example: >Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? > >Can you help me? I have not found anything spacifico! > >Thank you very much >Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility Matrix browsers.
Thank you for correcting my statement.. Joe -Original Message- From: Easter, David Sent: Tuesday, March 08, 2011 2:53 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix browsers. When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher Not completely true. Higher versions are tested if/when available during the release cycle for a given release - or tested on subsequent patch releases. So BMC does not test *just* the minimum version and no others. That said, the statement that higher versions are supported because of forward compatibility is completely accurate. So if a new browser version comes out post-release, BMC still supports it because of the backwards compatibility of the browsers. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 08, 2011 11:48 AM To: arslist@ARSLIST.ORG Subject: Re: R: Re: Compatibility Matrix browsers. When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher, but it being forward compatible, it should work. So you should be good on Explorer 7 or Firefox 2.0 and any version higher You may want to search for Flash compatibility too, as some consoles of ITSM 7.x onwards have flash objects.. With pre 7.6.4 apps, these were limited to CMDB and SRM, but with 7.6.4 apps these have been extended to consoles of IM, AM, PM and CM as well.. There may be mention that certain versions of a flash player is not supported.. Also for IE I have learnt that installing only the Flash Player plugin is not enough. This would be enough for Firefox, Safari or Chrome, but for IE, you need the Flash Player ActiveX installed.. Hope this helps.. Joe -Original Message- From: team.rem...@libero.it Sent: Tuesday, March 08, 2011 3:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: R: Re: Compatibility Matrix browsers. Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank Peter Messaggio originale Da: jdso...@shyle.net Data: 7-mar-2011 15.29 A: Ogg: Re: Compatibility Matrix browsers. Browser compatibilities are more dependent on the core Mid-Tier version, and not so much on the AR System applications... check the version of the Mid-Tier and see recommended versions for the browser. Usually thought there are limited restrictions on browser version and most current versions of most browsers at the time of a release of the Mid-Tier work... Joe -Original Message- From: team.rem...@libero.it Sent: Monday, March 07, 2011 5:21 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Compatibility Matrix browsers. Hello everyone, what is the Compatibility Matrix browsers can be used for service desk 7.0? For example: Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? Can you help me? I have not found anything spacifico! Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: 6.03.00 Compatibility Matrix Needed
Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account - just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 6.03.00 Compatibility Matrix Needed
I understand that concept and appreciate the link David, but BMC should stop breaking their web site links in previously released documentation if that's how they feel about it. -D From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, May 09, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account - just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 6.03.00 Compatibility Matrix Needed
David - I admire your knowledge of where everything is. However, one could point to the fact that 6.03.00 is no longer supported, or that the path to DOC-7077 is not that intuitive, but with the current state of the support folks, can you really use BMC and Intellectual in the same sentence (ok so it's a bit of sarcasm)? I would really encourage you to review some of the tickets in the BMC support system or listen into some of the support calls to see how well it's going. We get better answers here on the ARSlist. On a positive note - good luck with the quarterly earnings release later today - we're rooting for ya! - Original Message - From: "David Easter" To: arslist@ARSLIST.ORG Sent: Wednesday, May 9, 2012 12:10:00 PM Subject: Re: 6.03.00 Compatibility Matrix Needed ** Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account – just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 6.03.00 Compatibility Matrix Needed
Rofl .. Your in a rare mood today Pritch. Wait: you didn't put in your two weeks did you! I'll be mad Sent from my iPhone On May 9, 2012, at 15:45, pritch wrote: > David - I admire your knowledge of where everything is. However, one could > point to the fact that 6.03.00 is no longer supported, or that the path to > DOC-7077 is not that intuitive, but with the current state of the support > folks, can you really use BMC and Intellectual in the same sentence (ok so > it's a bit of sarcasm)? I would really encourage you to review some of the > tickets in the BMC support system or listen into some of the support calls to > see how well it's going. We get better answers here on the ARSlist. > > On a positive note - good luck with the quarterly earnings release later > today - we're rooting for ya! > > - Original Message - > From: "David Easter" > To: arslist@ARSLIST.ORG > Sent: Wednesday, May 9, 2012 12:10:00 PM > Subject: Re: 6.03.00 Compatibility Matrix Needed > > ** > > > Just a reminder that BMC Intellectual Property, which includes compatibility > matrices, may not be distributed by any entity besides BMC. Doing so is a > violation of the EULA. > > > > The files can be found on a BMC moderated download site here: > https://communities.bmc.com/communities/docs/DOC-7077 > > > > You must first sign up for an account on the BMC Communities to have access > to the documents. However, a support ID or being a current BMC customer is > not a requirement to get that account – just agreeing to the EULA. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva > Sent: Wednesday, May 09, 2012 9:04 AM > To: arslist@ARSLIST.ORG > Subject: Re: 6.03.00 Compatibility Matrix Needed > > > > ** Hi David. > Here goes the file. > > Regards, > > Tales Parreiras da Silva > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: 6.03.00 Compatibility Matrix Needed
If you go onto BMC Communities and do a search for 6.3.00 documentation You'll find the documents. It's the first hit from the search list. -David J. Easter Manager of Product Management, Atrium AR System BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, May 09, 2012 12:45 PM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed David - I admire your knowledge of where everything is. However, one could point to the fact that 6.03.00 is no longer supported, or that the path to DOC-7077 is not that intuitive, but with the current state of the support folks, can you really use BMC and Intellectual in the same sentence (ok so it's a bit of sarcasm)? I would really encourage you to review some of the tickets in the BMC support system or listen into some of the support calls to see how well it's going. We get better answers here on the ARSlist. On a positive note - good luck with the quarterly earnings release later today - we're rooting for ya! - Original Message - From: "David Easter" To: arslist@ARSLIST.ORG Sent: Wednesday, May 9, 2012 12:10:00 PM Subject: Re: 6.03.00 Compatibility Matrix Needed ** Just a reminder that BMC Intellectual Property, which includes compatibility matrices, may not be distributed by any entity besides BMC. Doing so is a violation of the EULA. The files can be found on a BMC moderated download site here: https://communities.bmc.com/communities/docs/DOC-7077 You must first sign up for an account on the BMC Communities to have access to the documents. However, a support ID or being a current BMC customer is not a requirement to get that account – just agreeing to the EULA. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tales Parreiras da Silva Sent: Wednesday, May 09, 2012 9:04 AM To: arslist@ARSLIST.ORG Subject: Re: 6.03.00 Compatibility Matrix Needed ** Hi David. Here goes the file. Regards, Tales Parreiras da Silva _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Remedy 6.3 Compatibility Matrix
I'd love a copy of this if anyone has one as well please. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron Sent: 28 May 2009 16:09 To: arslist@ARSLIST.ORG Subject: Remedy 6.3 Compatibility Matrix ** Can someone send me a copy of the AR Server 6.3 Compatibility Matrix ?? Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com www.devry.edu <http://www.devry.com/> cid:B32B817B-2671-4ABA-8B3A-2299C5556C56 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Remedy 6.3 Compatibility Matrix
I have it but cannot attach to list, message got rejected. I'd be glad to send separate directly. Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Thursday, May 28, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 Compatibility Matrix ** I'd love a copy of this if anyone has one as well please. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron Sent: 28 May 2009 16:09 To: arslist@ARSLIST.ORG Subject: Remedy 6.3 Compatibility Matrix ** Can someone send me a copy of the AR Server 6.3 Compatibility Matrix ?? Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com www.devry.edu <http://www.devry.com/> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Remedy 6.3 Compatibility Matrix
Mark Thanks I have a copy now. And Thanks to all who sent it in record time J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mark Lev Sent: 28 May 2009 22:05 To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 Compatibility Matrix ** I have it but cannot attach to list, message got rejected. I'd be glad to send separate directly. Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Thursday, May 28, 2009 4:49 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 6.3 Compatibility Matrix ** I'd love a copy of this if anyone has one as well please. Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron Sent: 28 May 2009 16:09 To: arslist@ARSLIST.ORG Subject: Remedy 6.3 Compatibility Matrix ** Can someone send me a copy of the AR Server 6.3 Compatibility Matrix ?? Thanks. Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com www.devry.edu <http://www.devry.com/> cid:B32B817B-2671-4ABA-8B3A-2299C5556C56 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <>
Re: Version 7.1 Compatibility Matrix
David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page (http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
"Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page (http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
David, I don't see Remedy Knowledge Management listed in either the 7.0.1 or the 7.1.0 CM. Can you provide some data regarding compatible web platforms for this product? Rick On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote: > > ** "*Italics* indicate an addition since AR System 7.0.01" > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Robert Tripp > *Sent:* Thursday, September 06, 2007 9:17 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Version 7.1 Compatibility Matrix > > > ** David, > > When I look at the compatibility matrix, and see an italicized *yes*, what > does that mean? For example, Helpdesk 5.6 is listed as an italicized *yes > * for AR Server 7.1 > > Thanks, > -Rob > > -- > *From:* Easter, David [mailto:[EMAIL PROTECTED] > *Sent:* Wednesday, September 05, 2007 7:52 AM > *Subject:* Re: Version 7.1 Compatibility Matrix > > > ** The compatibility matrix is now posted. > > http://www.bmc.com/support/bmcremedycomp/index.htm > > Thanks, > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shellman, David > *Sent:* Tuesday, September 04, 2007 11:22 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Version 7.1 Compatibility Matrix > > > ** Thanks for the update. > > Dave > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Easter, David > *Sent:* Tuesday, September 04, 2007 2:13 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Version 7.1 Compatibility Matrix > > > ** > The compatibility matrix is posted through a different group than the > EPD, so it's a little bit behind. Should be up soon. > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shellman, David > *Sent:* Tuesday, September 04, 2007 11:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Version 7.1 Compatibility Matrix > > > ** > > Any one seen the 7.1 compatibility matrix or has it not been added to the > web page > (*http://www.bmc.com/support/bmcremedycomp/index.htm*<http://www.bmc.com/support/bmcremedycomp/index.htm>) > yet? > > Dave > > Dave Shellman > > Phone: (717) 810-3687 > Fax:(717) 810-2124 > email: [EMAIL PROTECTED] > > *Tyco** Electronics* > MS 161-043 > PO Box 3608 > Harrisburg, PA 17105-3607 > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
Eric, Just a word of caution. It is never a good idea, IMHO, to mix Server and Admin tools. I speak from experience and I am sure there are others out there that have had very bade things happen when doing that. Upgrading on the fly is never a fun thing. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 2:17 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above "supported" combination of Administrator and Server? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above "supported" combination of Administrator and Server? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so > it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page ( <http://www.bmc.com/support/bmcremedycomp/index.htm> http://www.bmc.com/support/bmcremedycomp/index.htm) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
>From the What's new Guide for 7.1 Page 17 Displaying the Licenses windows By default, the Licenses windows are unavailable in BMC Remedy Administrator. Instead, when you click the items on the File > Licenses menu, a message appears redirecting you to forms in BMC Remedy User and the BMC Remedy Administration Console. To use the Licenses windows in BMC Remedy Administrator, you can make them available as follows: 1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator with the following settings: * Name: ShowLicenses * Type: REG_BINARY 2 Set ShowLicenses to 1 to make the Licenses windows available. To make the Licenses windows unavailable, set the value to 0. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above "supported" combination of Administrator and Server? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page ( <http://www.bmc
Re: Version 7.1 Compatibility Matrix
Thank you L.J. That worked perfectly. I will have to re-read the guide more thoroughly in the near future. Eric -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Thursday, September 06, 2007 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** >From the What's new Guide for 7.1 Page 17 Displaying the Licenses windows By default, the Licenses windows are unavailable in BMC Remedy Administrator. Instead, when you click the items on the File > Licenses menu, a message appears redirecting you to forms in BMC Remedy User and the BMC Remedy Administration Console. To use the Licenses windows in BMC Remedy Administrator, you can make them available as follows: 1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator with the following settings: * Name: ShowLicenses * Type: REG_BINARY 2 Set ShowLicenses to 1 to make the Licenses windows available. To make the Licenses windows unavailable, set the value to 0. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above "supported" combination of Administrator and Server? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so > it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public
Re: Version 7.1 Compatibility Matrix
no problem...I just finished scouring it yesterday and remembered seeing it...that's why the list is so great _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thank you L.J. That worked perfectly. I will have to re-read the guide more thoroughly in the near future. Eric -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of L. J. Head Sent: Thursday, September 06, 2007 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** >From the What's new Guide for 7.1 Page 17 Displaying the Licenses windows By default, the Licenses windows are unavailable in BMC Remedy Administrator. Instead, when you click the items on the File > Licenses menu, a message appears redirecting you to forms in BMC Remedy User and the BMC Remedy Administration Console. To use the Licenses windows in BMC Remedy Administrator, you can make them available as follows: 1 Add a registry key value under HKEY_LOCAL_MACHINE\SOFTWARE\Remedy\Remedy Administrator with the following settings: * Name: ShowLicenses * Type: REG_BINARY 2 Set ShowLicenses to 1 to make the Licenses windows available. To make the Licenses windows unavailable, set the value to 0. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eric Cleereman (IT) Sent: Thursday, September 06, 2007 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Hi All, The compatibility matrix shows the following: AR System Administrator 7.1.00 Supported on Server 6.3.00? Yes [6.3.00 features] Given that, I have installed AR System Administrator 7.1.00. I am running into an issue when trying to Administer a 6.3.00 server with it. I click on File, Licenses, Manage User Licenses. I get the following message: This option is depreciated from BMC Remedy Administrator. Go to BMC Remedy User and open the corresponding option in the AR System Administration Console. Being that the server I am trying to manage licenses on is still 6.3, it does not have an AR System Administration Console. I may have missed something in the docs. Does anyone know of a way to manage user licenses given the following above "supported" combination of Administrator and Server? Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Thursday, September 06, 2007 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr.
Re: Version 7.1 Compatibility Matrix
All, Is it just me or does the compatibility matrix say that the Admin Tool is only supported on "Windows 2000, 2003 (32 or x64)". What happened to Windows XP? :) Do I need to downgrade my XP Pro box to Windows 2k? ( I really doubt it. It looks like BMC only listed SERVER OS's and not client OS's for the Admin Tool client. ) And Did the "Service Desk" application get renamed to "Remedy Help Desk 7"? ( Did ITIL v3 change some terms or is that a typo?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
> Is it just me or does the compatibility matrix say that the Admin Tool is only supported on "Windows 2000, 2003 (32 or x64)" It's just you. The line above states that the Admin Tool is supported on both XP and Vista. > Did the "Service Desk" application get renamed to "Remedy Help Desk 7"? That's how it was listed in the 7.0.01 matrix as well. We can switch it over to "Service Desk" in the next revision for complete accuracy. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, September 06, 2007 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix All, Is it just me or does the compatibility matrix say that the Admin Tool is only supported on "Windows 2000, 2003 (32 or x64)". What happened to Windows XP? :) Do I need to downgrade my XP Pro box to Windows 2k? ( I really doubt it. It looks like BMC only listed SERVER OS's and not client OS's for the Admin Tool client. ) And Did the "Service Desk" application get renamed to "Remedy Help Desk 7"? ( Did ITIL v3 change some terms or is that a typo?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
David,
Ok... I see my points of confusion
The table is labeled "AR System Client Supported Configurations" and
the table is sorted by "Operating System" instead of what I would
expect the sort order would be of "AR System Client". However it looks
like all of the tables on the first 9 pages are all sorted by
Platform/OS. So I guess there is some consistency there. Then, of
course, the next 5 pages are sorted by BMC software title. ( Which
was what I was expecting in the first 9 pages.)
Then that was further complicated by the string "AR System
Administration Tool" (on the first line, but not the second line)
being in italic. ("Italics indicate an addition since AR System
7.0.01") I think the Italic is trying to show that Vista is now
supported for the Admin Tool? But the thing that is italicized is the
client name and not one of the two OS's in the table. ( I mean the
Admin Tool isn't newly supported on XP right? And the Admin Tool is
not new since 7.0.01 right?)
So when I read the first line the Italic text under it was interpreted
as a footnote or modifier of the "AR System User Tool" text (above it
and in the same "cell") and I did not even read the text itself. I
guess I need to slowdown a bit and read all the pretty text to get the
most out of the information that is there. :)
Thanks for pointing that out for me. I guess I need to adjust to the
new format. I actually think the older formats were easier to
decipher. I can sort an Excel spreadsheet, but I can not do that with
a PDF, and there was less "text" getting in the way of the "matrix"
too. In fact the only think I really did not like about the
spreadsheet file was that there was only one page/tab. If every
product (or table if you prefer) was on a separate page/tab then
sorting would be much easier too. There would even be more room for
explanations about the footnotes below each table too. But again,
maybe that is just one persons opinion.
Also thanks for the clarification about the "Service Desk" vs "Help
Desk" application name too. I realize it takes time and effort to get
every line of text to be consistent again after a product is renamed.
I look forward to seeing consistent terminology for all of BMC's
products in all of the mounds of product documentation.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
> > Is it just me or does the compatibility matrix say that the Admin Tool
> is only supported on "Windows 2000, 2003 (32 or x64)"
>
> It's just you. The line above states that the Admin Tool is supported
> on both XP and Vista.
>
> > Did the "Service Desk" application get renamed to "Remedy Help Desk
> 7"?
>
> That's how it was listed in the 7.0.01 matrix as well. We can switch it
> over to "Service Desk" in the next revision for complete accuracy.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Thursday, September 06, 2007 3:53 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Version 7.1 Compatibility Matrix
>
> All,
>
> Is it just me or does the compatibility matrix say that the Admin Tool
> is only supported on "Windows 2000, 2003 (32 or x64)".
>
> What happened to Windows XP? :) Do I need to downgrade my XP Pro box to
> Windows 2k? ( I really doubt it. It looks like BMC only listed SERVER
> OS's and not client OS's for the Admin Tool client. )
>
>
> And
>
>
> Did the "Service Desk" application get renamed to "Remedy Help Desk 7"?
> ( Did ITIL v3 change some terms or is that a typo?)
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
Re: Version 7.1 Compatibility Matrix
Since we on the topic of consistency (kind of) ... one of my peeves has
been the inconsistent version numbers. In some places on the support site
6.3 is listed as 6.03.00, which I think is the "official" version.
Subsequently, people say six-oh-three, which gets translated to 6.0.3,
which, of course, didn't exist. That gets complicated by the existence of
6.0.1 (or is it 6.00.01, the patch download site has both). Now comes
7.1, but I haven't seen it shown as 7.01.00 anywhere. Probably a good
thing because of 7.0.1 (7.00.01?)
It doesn't really matter whether the leading zero is there or not (I
prefer it not to be there for simplicity), but it should be consistent
across all documents/menus.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Carey Matthew Black" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
09/06/2007 10:45 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Version 7.1 Compatibility Matrix
David,
Ok... I see my points of confusion
The table is labeled "AR System Client Supported Configurations" and
the table is sorted by "Operating System" instead of what I would
expect the sort order would be of "AR System Client". However it looks
like all of the tables on the first 9 pages are all sorted by
Platform/OS. So I guess there is some consistency there. Then, of
course, the next 5 pages are sorted by BMC software title. ( Which
was what I was expecting in the first 9 pages.)
Then that was further complicated by the string "AR System
Administration Tool" (on the first line, but not the second line)
being in italic. ("Italics indicate an addition since AR System
7.0.01") I think the Italic is trying to show that Vista is now
supported for the Admin Tool? But the thing that is italicized is the
client name and not one of the two OS's in the table. ( I mean the
Admin Tool isn't newly supported on XP right? And the Admin Tool is
not new since 7.0.01 right?)
So when I read the first line the Italic text under it was interpreted
as a footnote or modifier of the "AR System User Tool" text (above it
and in the same "cell") and I did not even read the text itself. I
guess I need to slowdown a bit and read all the pretty text to get the
most out of the information that is there. :)
Thanks for pointing that out for me. I guess I need to adjust to the
new format. I actually think the older formats were easier to
decipher. I can sort an Excel spreadsheet, but I can not do that with
a PDF, and there was less "text" getting in the way of the "matrix"
too. In fact the only think I really did not like about the
spreadsheet file was that there was only one page/tab. If every
product (or table if you prefer) was on a separate page/tab then
sorting would be much easier too. There would even be more room for
explanations about the footnotes below each table too. But again,
maybe that is just one persons opinion.
Also thanks for the clarification about the "Service Desk" vs "Help
Desk" application name too. I realize it takes time and effort to get
every line of text to be consistent again after a product is renamed.
I look forward to seeing consistent terminology for all of BMC's
products in all of the mounds of product documentation.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
> > Is it just me or does the compatibility matrix say that the Admin Tool
> is only supported on "Windows 2000, 2003 (32 or x64)"
>
> It's just you. The line above states that the Admin Tool is supported
> on both XP and Vista.
>
> > Did the "Service Desk" application get renamed to "Remedy Help Desk
> 7"?
>
> That's how it was listed in the 7.0.01 matrix as well. We can switch it
> over to "Service Desk" in the next revision for complete accuracy.
>
> Thanks,
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.
>
> The opinions, statements, and/or suggested courses of action expressed
> in this E-mail do not necessarily reflect those of BMC Software, Inc.
> My voluntary participation in this forum is not intended to convey a
> role as a spokesperson, liaison or public relations representative for
> BMC Software, Inc.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
> Sent: Thursday, September 06, 2007 3:53 PM
>
Re: Version 7.1 Compatibility Matrix
I believe RKM only interacts with a JSP container - not a whole web
platform. But the JSP containers it supports are:
Tomcat: 4.1.2, 5.5
ServletExec ISAPI 5+
I've reminded the PM for that product to post something external on
this...
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, September 06, 2007 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
David, I don't see Remedy Knowledge Management listed in either the
7.0.1 or the 7.1.0 CM. Can you provide some data regarding compatible
web platforms for this product?
Rick
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
**
"Italics indicate an addition since AR System 7.0.01"
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc. My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
David,
When I look at the compatibility matrix, and see an italicized
yes, what does that mean? For example, Helpdesk 5.6 is listed as an
italicized yes for AR Server 7.1
Thanks,
-Rob
From: Easter, David [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix
**
The compatibility matrix is now posted.
http://www.bmc.com/support/bmcremedycomp/index.htm
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc. My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
Thanks for the update.
Dave
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
> The compatibility matrix is posted through a different group
than the EPD, so it's a little bit behind. Should be up soon.
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc. My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:07 AM
To: arslist@ARSLIST.ORG
Subject: Version 7.1 Compatibility Matrix
**
Any one seen the 7.1 compatibility matrix or has it not been
added to the web page (
http://www.bmc.com/support/bmcremedycomp/index.htm
<http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet?
Dave
Dave Shellman
Phone: (717) 810-3687
Fax:(717) 81
Re: Version 7.1 Compatibility Matrix
RKM 7.1.01 will install its own instance of Tomcat 5.5.20 for both JSP
container and web, or use the ones installed by mid-tier, or the
ubiquitous "Other" if you want, such as IIS and SE/ SE AS. Remember
that RKM is also installing its own instance of Hummingbird SearchServer
on the web platform that you choose, and it runs as a Java application
on the same web server. The consequences of sharing the mid-tier web
instance are that (a) you have to set it up manually to load the ARS
java components ONLY ONCE, in Tomcat or SE, or the first service to load
(mid-tier or RKM) "wins" the JVM, and (b) a crash of Hummingbird within
RKM can definitely crash Tomcat, which on restart can send your mid-tier
off on a prefetch run again which is guaranteed to impair your AR Server
for up to 30 minutes. The _best_ setup I have found for a production
system is to give RKM a separate server from mid-tier but use the
default Tomcat installation; mine shares the server with EIE, a non-web
application that also deserves its own machine.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Thursday, September 20, 2007 10:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
I believe RKM only interacts with a JSP container - not a whole web
platform. But the JSP containers it supports are:
Tomcat: 4.1.2, 5.5
ServletExec ISAPI 5+
I've reminded the PM for that product to post something external on
this...
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed
in this E-mail do not necessarily reflect those of BMC Software, Inc.
My voluntary participation in this forum is not intended to convey a
role as a spokesperson, liaison or public relations representative for
BMC Software, Inc.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, September 06, 2007 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
David, I don't see Remedy Knowledge Management listed in either the
7.0.1 or the 7.1.0 CM. Can you provide some data regarding compatible
web platforms for this product?
Rick
On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote:
**
"Italics indicate an addition since AR System 7.0.01"
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc. My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Robert Tripp
Sent: Thursday, September 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
David,
When I look at the compatibility matrix, and see an italicized
yes, what does that mean? For example, Helpdesk 5.6 is listed as an
italicized yes for AR Server 7.1
Thanks,
-Rob
_
From: Easter, David [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 05, 2007 7:52 AM
Subject: Re: Version 7.1 Compatibility Matrix
**
The compatibility matrix is now posted.
http://www.bmc.com/support/bmcremedycomp/index.htm
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action
expressed in this E-mail do not necessarily reflect those of BMC
Software, Inc. My voluntary participation in this forum is not intended
to convey a role as a spokesperson, liaison or public relations
representative for BMC Software, Inc.
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David
Sent: Tuesday, September 04, 2007 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Version 7.1 Compatibility Matrix
**
Thanks for the update.
Dave
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Easter, David
Sent: Tuesday, September 04, 2007 2:13 PM
To: arslist@ARSLIST.ORG
Re: ITSM 8 Compatibility Matrix
Hi, you need the following: System Requirements and Notes BMC Remedy IT Service Management 8.0.00 suite requires and is compatible with the following BMC product versions (or later): BMC Remedy Action Request System 8.0.00 BMC Atrium Core 8.0.00 BMC Atrium Integrator 8.0.00 The BMC Remedy IT Service Management 8.0.00 suite core applications are designed to optimally work with other ITSM suite applications of the same major/minor version. The following list of applications - in combination with the platform products of the same version - defines the recommended Remedy ITSM suite configuration: BMC Service Desk 8.0.00 BMC Change Management 8.0.00 BMC Asset Management 8.0.00 BMC Knowledge Management 8.0.00 BMC Service Request Management 8.0.00 BMC Atrium Service Level Management 8.0.00 In addition, the BMC Remedy IT Service Management 8.0.00 suite applications are also supported to work in the following configuration, as part of an upgrade from an existing 7.6.04 environment: BMC Service Desk 7.6.04 (SP2 or higher) BMC Change Management 7.6.04 (SP2 or higher) BMC Asset Management 7.6.04 (SP2 or higher) BMC Knowledge Management 8.0.00 BMC Service Request Management 8.0.00 BMC Atrium Service Level Management 7.6.04 (SP1 or higher) Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 25 September 2012 16:07 To: arslist@ARSLIST.ORG Subject: ITSM 8 Compatibility Matrix ** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the PAC information? I would like to know if I can upgrade the CMDB to version 8 and use it with Asset 7.5. I tried reading through the BMC Interoperability documentation as well, but all this documentation is lacking in version cross-references for compatibility. Application Stack (Current): - ARS 7.5 patch 3 - Atrium CMDB 7.5 patch 5 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 7.5.00 patch 001 Application Stack (Targeted): - ARS 8.0 - Atrium CMDB 8.0 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 8.0 Is this possible? For reference, here is the link to the ITSM 8 Compatibility Matrix: http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf Thanks, Axton Grams _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 8 Compatibility Matrix
I guess it's the vague statements like "designed to optimally work with" that throw me off. I was looking for a matrix, as the document title suggested. How sub-optimal will my proposed configuration be? Will it work at all? Is "BMC Atrium Service Level Management" the same thing as "SLM"? Axton On Tue, Sep 25, 2012 at 10:17 AM, Carl Wilson wrote: > ** > > Hi, > > you need the following: > > ** ** > > *System Requirements and Notes *BMC Remedy IT Service Management 8.0.00 > suite requires and is compatible with the following BMC product versions > (or later): > > ** ** > > *BMC Remedy Action Request System 8.0.00 * > > *BMC Atrium Core 8.0.00 * > > *BMC Atrium Integrator 8.0.00 * > > ** ** > > The BMC Remedy IT Service Management 8.0.00 suite core applications are > designed to optimally work with other ITSM suite applications of the same > major/minor version. The following list of applications – in combination > with the platform products of the same version - defines the *recommended > Remedy ITSM suite configuration*: *BMC Service Desk 8.0.00 * > > ** ** > > *BMC Change Management 8.0.00 * > > *BMC Asset Management 8.0.00 * > > *BMC Knowledge Management 8.0.00 * > > *BMC Service Request Management 8.0.00 * > > *BMC Atrium Service Level Management 8.0.00 * > > ** ** > > In addition, the BMC Remedy IT Service Management 8.0.00 suite > applications are also supported to work in the following configuration, as > part of an upgrade from an existing 7.6.04 environment: *BMC Service Desk > 7.6.04 (SP2 or higher) * > > *BMC Change Management 7.6.04 (SP2 or higher) * > > *BMC Asset Management 7.6.04 (SP2 or higher) * > > *BMC Knowledge Management 8.0.00 * > > *BMC Service Request Management 8.0.00 * > > *BMC Atrium Service Level Management 7.6.04 (SP1 or higher) * > > ** ** > > Cheers > > Carl > > ** ** > > http://www.missingpiecessoftware.com/ > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Axton > *Sent:* 25 September 2012 16:07 > *To:* arslist@ARSLIST.ORG > *Subject:* ITSM 8 Compatibility Matrix > > ** ** > > ** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or > the PAC information? I would like to know if I can upgrade the CMDB to > version 8 and use it with Asset 7.5. I tried reading through the BMC > Interoperability documentation as well, but all this documentation is > lacking in version cross-references for compatibility. > > ** ** > > Application Stack (Current): > > - ARS 7.5 patch 3 > > - Atrium CMDB 7.5 patch 5 > > - ITSM 7.5.01.0 patch 000**** > > - AIE 7.5 patch 5 > > - SLM 7.5.00 patch 001 > > ** ** > > Application Stack (Targeted): > > - ARS 8.0 > > - Atrium CMDB 8.0 > > - ITSM 7.5.01.0 patch 000 > > - AIE 7.5 patch 5 > > - SLM 8.0 > > ** ** > > Is this possible? For reference, here is the link to the ITSM 8 > Compatibility Matrix: > > http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf > > > ** ** > > Thanks, > > Axton Grams > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 8 Compatibility Matrix
My reading of that document would say no. It requires Asset Management 7.6.04 or higher. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: September 25, 2012 11:07 AM To: arslist@ARSLIST.ORG Subject: ITSM 8 Compatibility Matrix ** Can anyone make heads or tails of the ITSM 8 Compatibility Matrix or the PAC information? I would like to know if I can upgrade the CMDB to version 8 and use it with Asset 7.5. I tried reading through the BMC Interoperability documentation as well, but all this documentation is lacking in version cross-references for compatibility. Application Stack (Current): - ARS 7.5 patch 3 - Atrium CMDB 7.5 patch 5 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 7.5.00 patch 001 Application Stack (Targeted): - ARS 8.0 - Atrium CMDB 8.0 - ITSM 7.5.01.0 patch 000 - AIE 7.5 patch 5 - SLM 8.0 Is this possible? For reference, here is the link to the ITSM 8 Compatibility Matrix: http://media.cms.bmc.com/documents/ITSM-8000-Applications-Compatibility.pdf Thanks, Axton Grams _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 8 Compatibility Matrix
As in the past, the BMC Remedy ITSM Suite compatiblity document focuses on describing compatiblity info for Remedy ITSM applications. So, in this case here, it contains information about Remedy ITSM 8.0 applications. If you want information about compatiblity of BMC Atrium Core 8.0 with older versions of BMC Remedy Asset Management, then as in the past, you would have to look at the BMC Atrium Core Compatiblity document. The statement "8.0.00 applications are designed to optimally work with other ITSM suite applications of the same major/minor version" refers to the fact that if you use a mixed version stack of 7.6.04 and 8.0.00 applications, you won't be able to benefit from all the new features built into 8.0.00 apps. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 8 Compatibility Matrix
I tried looking in the PAC application but I could not find version 8 of the Atrium CMDB in there. I looked under all these application names (these are all the products with the string "CMDB" in the name): - BMC Atrium CMDB Enterprise Manager - BMC Atrium CMDB Enterprise Manager - Enterprise Use - BMC Atrium CMDB Suite In the PAC application, under "BMC Remedy IT Service Management Suite" "8.0.00," I see this paragraph: 1) BMC Remedy IT Service Management 8.0.00 supports all of the operating system / database combinations supported by the underlying BMC Remedy AR System with the exception of IBM® Informix®. Please see the BMC Remedy AR System Compatibility Matrix and the BMC Atrium Core Compatibility Matrix for details and specific minimum version levels. Please refer the link http://media.cms.bmc.com/documents/AR+System+8.0.00+Compatibility+Matrix.pdffor BMC Remedy AR System Compatibility Matrix and http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdffor the BMC Atrium Core Compatibility Matrix. I tried to open the URL to the the Atrium Core 8 Compatibility Matrix ( http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf), but I get a 404 error. Where can I find the compatibility matrix for Atrium CMDB 8.0? Axton Grams On Tue, Sep 25, 2012 at 11:06 AM, Peter Adams wrote: > As in the past, the BMC Remedy ITSM Suite compatiblity document focuses on > describing compatiblity info for Remedy ITSM applications. So, in this case > here, it contains information about Remedy ITSM 8.0 applications. > > If you want information about compatiblity of BMC Atrium Core 8.0 with > older versions of BMC Remedy Asset Management, then as in the past, you > would have to look at the BMC Atrium Core Compatiblity document. > > The statement "8.0.00 applications are designed to optimally work with > other ITSM suite applications of the same major/minor version" refers to > the fact that if you use a mixed version stack of 7.6.04 and 8.0.00 > applications, you won't be able to benefit from all the new features built > into 8.0.00 apps. > > Peter > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 8 Compatibility Matrix
Please try the URL again. It should open compatibility matrix PDF for Atrium Core 8.0.00 now. http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf - Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, September 26, 2012 12:16 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 8 Compatibility Matrix ** I tried looking in the PAC application but I could not find version 8 of the Atrium CMDB in there. I looked under all these application names (these are all the products with the string "CMDB" in the name): - BMC Atrium CMDB Enterprise Manager - BMC Atrium CMDB Enterprise Manager - Enterprise Use - BMC Atrium CMDB Suite In the PAC application, under "BMC Remedy IT Service Management Suite" "8.0.00," I see this paragraph: 1) BMC Remedy IT Service Management 8.0.00 supports all of the operating system / database combinations supported by the underlying BMC Remedy AR System with the exception of IBM(r) Informix(r). Please see the BMC Remedy AR System Compatibility Matrix and the BMC Atrium Core Compatibility Matrix for details and specific minimum version levels. Please refer the link http://media.cms.bmc.com/documents/AR+System+8.0.00+Compatibility+Matrix.pdf for BMC Remedy AR System Compatibility Matrix and http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf for the BMC Atrium Core Compatibility Matrix. I tried to open the URL to the the Atrium Core 8 Compatibility Matrix (http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf), but I get a 404 error. Where can I find the compatibility matrix for Atrium CMDB 8.0? Axton Grams ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: ITSM 8 Compatibility Matrix
Thank you. This has the information I was looking for. Axton On Wed, Sep 26, 2012 at 11:08 AM, Vedak, Rahul wrote: > ** > > Please try the URL again. It should open compatibility matrix PDF for > Atrium Core 8.0.00 now. > > ** ** > > > http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf > > > ** ** > > - Rahul > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Axton > *Sent:* Wednesday, September 26, 2012 12:16 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM 8 Compatibility Matrix > > ** ** > > ** > > I tried looking in the PAC application but I could not find version 8 of > the Atrium CMDB in there. I looked under all these application names > (these are all the products with the string "CMDB" in the name): > > - BMC Atrium CMDB Enterprise Manager > > - BMC Atrium CMDB Enterprise Manager - Enterprise Use > > - BMC Atrium CMDB Suite > > ** ** > > In the PAC application, under "BMC Remedy IT Service Management Suite" > "8.0.00," I see this paragraph: > > ** ** > > 1) BMC Remedy IT Service Management 8.0.00 supports all of the operating > system / database combinations supported by the underlying BMC Remedy AR > System with the exception of IBM® Informix®. Please see the BMC Remedy AR > System Compatibility Matrix and the BMC Atrium Core Compatibility Matrix > for details and specific minimum version levels. Please refer the link > http://media.cms.bmc.com/documents/AR+System+8.0.00+Compatibility+Matrix.pdffor > BMC Remedy AR System Compatibility Matrix and > http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdffor > the BMC Atrium Core Compatibility Matrix. > > > ** ** > > I tried to open the URL to the the Atrium Core 8 Compatibility Matrix ( > http://media.cms.bmc.com/documents/BMC_Atrium_Core_8_0_00_Compatibility_Matrix.pdf), > but I get a 404 error. > > ** ** > > Where can I find the compatibility matrix for Atrium CMDB 8.0? > > ** ** > > Axton Grams > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
> The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page (http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
nope-- just checked, also checked the doc's did not have a listing their either. for the mid-tier , I found the JDK needs to be installed and perl 5.005 or above for midtier. Java 1.5.0_12 is what I decided to use.. hoping for the best.. On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote: > > ** > > Any one seen the 7.1 compatibility matrix or has it not been added to the > web page > (*http://www.bmc.com/support/bmcremedycomp/index.htm*<http://www.bmc.com/support/bmcremedycomp/index.htm>) > yet? > > Dave > > Dave Shellman > > Phone: (717) 810-3687 > Fax:(717) 810-2124 > email: [EMAIL PROTECTED] > > *Tyco** Electronics* > MS 161-043 > PO Box 3608 > Harrisburg, PA 17105-3607 > __20060125___This posting was submitted with HTML in > it___ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
All of my 7.1 component testing has been successful with 1.5.0_12 - no problems were the fault of the Java version. Other new apps like RKM 7.1.01 are using 1.5.0 by default for Tomcat 5.2.0, so I expect to see more of this on the updated apps. Skip 1.5.0_11 because of the registry bug if you are on Windows servers. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi Sent: Tuesday, September 04, 2007 1:15 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** nope-- just checked, also checked the doc's did not have a listing their either. for the mid-tier , I found the JDK needs to be installed and perl 5.005 or above for midtier. Java 1.5.0_12 is what I decided to use.. hoping for the best.. On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote: ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page ( http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
Thanks for the update. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page (http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
1.5.0_12 is a good drop - avoid drop 11, though - it doesn't update the Registry correctly on Windows. Rick On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > ** nope-- just checked, > also checked the doc's did not have a listing their either. > for the mid-tier , I found the JDK needs to be installed and perl 5.005 or > above for midtier. > Java 1.5.0_12 is what I decided to use.. hoping for the best.. > > > On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Any one seen the 7.1 compatibility matrix or has it not been added to > > the web page ( > > *http://www.bmc.com/support/bmcremedycomp/index.htm*<http://www.bmc.com/support/bmcremedycomp/index.htm>) > > yet? > > > > Dave > > > > Dave Shellman > > > > Phone: (717) 810-3687 > > Fax:(717) 810-2124 > > email: [EMAIL PROTECTED] > > > > *Tyco** Electronics* > > MS 161-043 > > PO Box 3608 > > Harrisburg, PA 17105-3607 > > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
It does work with java 1.5.0_12 JDK.. FYI playing now.. Flashboards display in a slight ..delay.. But I think this is as designed... I am now going to try and SSO it.. I hope.. On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > nope-- just checked, > also checked the doc's did not have a listing their either. > for the mid-tier , I found the JDK needs to be installed and perl 5.005 or > above for midtier. > Java 1.5.0_12 is what I decided to use.. hoping for the best.. > > > On 9/4/07, Shellman, David <[EMAIL PROTECTED]> wrote: > > > > ** > > > > Any one seen the 7.1 compatibility matrix or has it not been added to > > the web page ( > > *http://www.bmc.com/support/bmcremedycomp/index.htm*<http://www.bmc.com/support/bmcremedycomp/index.htm>) > > yet? > > > > Dave > > > > Dave Shellman > > > > Phone: (717) 810-3687 > > Fax:(717) 810-2124 > > email: [EMAIL PROTECTED] > > > > *Tyco** Electronics* > > MS 161-043 > > PO Box 3608 > > Harrisburg, PA 17105-3607 > > __20060125___This posting was submitted with HTML in > > it___ > > > > > -- > Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
by the way:: the good news is .. I have my development server running ARS 7.1 / Mid-tier 7.1 / Serverletexec 5.0 Java 1.5.0_12 JDK / JRE and ARSSSO working excellent.. So at the minimum it does work.. Seems Faster too.. On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > It does work with java 1.5.0_12 JDK.. FYI playing now.. > Flashboards display in a slight ..delay.. But I think this is as > designed... > I am now going to try and SSO it.. I hope.. > > > On 9/4/07, patrick zandi <[EMAIL PROTECTED]> wrote: > > > > nope-- just checked, > > also checked the doc's did not have a listing their either. > > for the mid-tier , I found the JDK needs to be installed and perl 5.005or > > above for midtier. > > Java 1.5.0_12 is what I decided to use.. hoping for the best.. > > > > > > On 9/4/07, Shellman, David <[EMAIL PROTECTED] > wrote: > > > > > > ** > > > > > > Any one seen the 7.1 compatibility matrix or has it not been added to > > > the web page ( > > > *http://www.bmc.com/support/bmcremedycomp/index.htm*<http://www.bmc.com/support/bmcremedycomp/index.htm>) > > > yet? > > > > > > Dave > > > > > > Dave Shellman > > > > > > Phone: (717) 810-3687 > > > Fax:(717) 810-2124 > > > email: [EMAIL PROTECTED] > > > > > > *Tyco** Electronics* > > > MS 161-043 > > > PO Box 3608 > > > Harrisburg, PA 17105-3607 > > > __20060125___This posting was submitted with HTML > > > in it___ > > > > > > > > > > -- > > Patrick Zandi > > > > > -- > Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page (http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Version 7.1 Compatibility Matrix
David, I must say.. so far from what I have seen of this version.. I am impressed.. it is one of the best Releases from my testing so far.. (in a LONG time) as far as all just working nicely out of the box.. So Far, Excellent.. On 9/4/07, Easter, David <[EMAIL PROTECTED]> wrote: > > ** > The compatibility matrix is posted through a different group than the > EPD, so it's a little bit behind. Should be up soon. > > -David J. Easter > Sr. Product Manager, Service Management Business Unit > BMC Software, Inc. > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Compatibility matrix for ARS7.1
It is not supported. It may or may not work. The "minimum" or "or higher" policy was first introduced with AR System version 7.5.00 and the policy was not grandfathered back to 7.1.00. Thus, the compatibility matrix for 7.1.00 shows exactly the versions that are supported. I don't know where the table below came from, but you can always get the official documentation here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-J&J] Sent: Tuesday, February 22, 2011 12:49 PM To: arslist@ARSLIST.ORG Subject: Compatibility matrix for ARS7.1 ** Hi all, Please confirm that ARS 7.1 works/supports the oracle 11G.. The following is the minimum configuration requirement in a HP-UX box for AR System 7.1: Minimum Operating System version Platform - PA-RISC HP-UX 11iv2 Platform - HP Integrity / Itanium HP-UX 11iv2 Minimum Database Version Oracle 9i/10g Database Client version Oracle : 32-bit Oracle 10gR2 database client Minimum Java Version HP JDK 1.5 build 1.5.0.05 Minimum Web / Application Server version Minimum OS version - Windows 2003 (32 and x64) Microsoft IIS 6.0 Thanks for your help. Thanks & Regards Saurabh Batwe _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility matrix for ARS7.1
PreStack is 11g ... it is compatible. On Tue, Feb 22, 2011 at 3:56 PM, Easter, David wrote: > ** > > It is not supported. It may or may not work. > > > > The “minimum” or “or higher” policy was first introduced with AR System > version 7.5.00 and the policy was not grandfathered back to 7.1.00. Thus, > the compatibility matrix for 7.1.00 shows exactly the versions that are > supported. > > > > I don’t know where the table below came from, but you can always get the > official documentation here: > > > > http://www.bmc.com/support/reg/remedy-compatibility-tables.html > > > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Batwe, Saurabh [ITSUS Non-J&J] > *Sent:* Tuesday, February 22, 2011 12:49 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Compatibility matrix for ARS7.1 > > > > ** > > Hi all, > > > > Please confirm that ARS 7.1 works/supports the oracle 11G.. > > > > The following is the minimum configuration requirement in a HP-UX box for > AR System 7.1: > > > > * * > > > > > > *Minimum Operating System version* > > *Platform** - PA-RISC * > > HP-UX 11iv2 > > * * > > *Platform** - HP Integrity / Itanium * > > HP-UX 11iv2 > > *Minimum Database Version* > > * * > > Oracle 9i/10g > > *Database Client version* > > * * > > Oracle : 32-bit Oracle 10gR2 database client > > *Minimum Java Version* > > * * > > HP JDK 1.5 build 1.5.0.05 > > *Minimum Web / Application Server version* > > *Minimum OS version -** *Windows 2003 (32 and x64)** > > Microsoft IIS 6.0 > > > > Thanks for your help. > > > > *Thanks & Regards* > *Saurabh Batwe* > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility matrix for ARS7.1
Patrick - not sure what you're referring to as a "PreStack". If you're referring to the Suite Preconfigured Stack Installer, that was first released with 7.6.0x - thus what the SSI supports is not an indication of what AR System 7.1.00 supports. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, February 22, 2011 01:05 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility matrix for ARS7.1 ** PreStack is 11g ... it is compatible. On Tue, Feb 22, 2011 at 3:56 PM, Easter, David mailto:david_eas...@bmc.com>> wrote: ** It is not supported. It may or may not work. The "minimum" or "or higher" policy was first introduced with AR System version 7.5.00 and the policy was not grandfathered back to 7.1.00. Thus, the compatibility matrix for 7.1.00 shows exactly the versions that are supported. I don't know where the table below came from, but you can always get the official documentation here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Batwe, Saurabh [ITSUS Non-J&J] Sent: Tuesday, February 22, 2011 12:49 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Compatibility matrix for ARS7.1 ** Hi all, Please confirm that ARS 7.1 works/supports the oracle 11G.. The following is the minimum configuration requirement in a HP-UX box for AR System 7.1: Minimum Operating System version Platform - PA-RISC HP-UX 11iv2 Platform - HP Integrity / Itanium HP-UX 11iv2 Minimum Database Version Oracle 9i/10g Database Client version Oracle : 32-bit Oracle 10gR2 database client Minimum Java Version HP JDK 1.5 build 1.5.0.05 Minimum Web / Application Server version Minimum OS version - Windows 2003 (32 and x64) Microsoft IIS 6.0 Thanks for your help. Thanks & Regards Saurabh Batwe _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility matrix for ARS7.1
Suite *Pre*configured *Stack* Installer (sorry cut it short) I got ya,, I know for ars 7.1 -- works with 11g, and I have been told in the past it was supported, but things change and Dave is the keeper of good information. On Tue, Feb 22, 2011 at 4:17 PM, Easter, David wrote: > ** > > Patrick – not sure what you’re referring to as a “PreStack”. If you’re > referring to the Suite Preconfigured Stack Installer, that was first > released with 7.6.0x – thus what the SSI supports is not an indication of > what AR System 7.1.00 supports. > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi > *Sent:* Tuesday, February 22, 2011 01:05 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Compatibility matrix for ARS7.1 > > > > ** PreStack is 11g ... it is compatible. > > On Tue, Feb 22, 2011 at 3:56 PM, Easter, David > wrote: > > ** > > It is not supported. It may or may not work. > > > > The “minimum” or “or higher” policy was first introduced with AR System > version 7.5.00 and the policy was not grandfathered back to 7.1.00. Thus, > the compatibility matrix for 7.1.00 shows exactly the versions that are > supported. > > > > I don’t know where the table below came from, but you can always get the > official documentation here: > > > > http://www.bmc.com/support/reg/remedy-compatibility-tables.html > > > > > > -David J. Easter > > Manager of Product Management, Remedy Platform > > BMC Software, Inc. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Batwe, Saurabh [ITSUS Non-J&J] > *Sent:* Tuesday, February 22, 2011 12:49 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Compatibility matrix for ARS7.1 > > > > ** > > Hi all, > > > > Please confirm that ARS 7.1 works/supports the oracle 11G.. > > > > The following is the minimum configuration requirement in a HP-UX box for > AR System 7.1: > > > > > > > > > > *Minimum Operating System version* > > *Platform** - PA-RISC * > > HP-UX 11iv2 > > * * > > *Platform** - HP Integrity / Itanium * > > HP-UX 11iv2 > > *Minimum Database Version* > > > > Oracle 9i/10g > > *Database Client version* > > > > Oracle : 32-bit Oracle 10gR2 database client > > *Minimum Java Version* > > > > HP JDK 1.5 build 1.5.0.05 > > *Minimum Web / Application Server version* > > *Minimum OS version -** *Windows 2003 (32 and x64) > > Microsoft IIS 6.0 > > > > Thanks for your help. > > > > *Thanks & Regards* > *Saurabh Batwe* > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > -- > Patrick Zandi > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Compatibility matrix for ARS7.1
Thanks David for confirmation. Thanks & Regards Saurabh Batwe Desk: +1-908-655-3059 Email: sba...@its.jnj.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, February 22, 2011 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility matrix for ARS7.1 ** It is not supported. It may or may not work. The "minimum" or "or higher" policy was first introduced with AR System version 7.5.00 and the policy was not grandfathered back to 7.1.00. Thus, the compatibility matrix for 7.1.00 shows exactly the versions that are supported. I don't know where the table below came from, but you can always get the official documentation here: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Batwe, Saurabh [ITSUS Non-J&J] Sent: Tuesday, February 22, 2011 12:49 PM To: arslist@ARSLIST.ORG Subject: Compatibility matrix for ARS7.1 ** Hi all, Please confirm that ARS 7.1 works/supports the oracle 11G.. The following is the minimum configuration requirement in a HP-UX box for AR System 7.1: Minimum Operating System version Platform - PA-RISC HP-UX 11iv2 Platform - HP Integrity / Itanium HP-UX 11iv2 Minimum Database Version Oracle 9i/10g Database Client version Oracle : 32-bit Oracle 10gR2 database client Minimum Java Version HP JDK 1.5 build 1.5.0.05 Minimum Web / Application Server version Minimum OS version - Windows 2003 (32 and x64) Microsoft IIS 6.0 Thanks for your help. Thanks & Regards Saurabh Batwe _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
R: Re: Compatibility Matrix browsers.
Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank Peter >Messaggio originale >Da: jdso...@shyle.net >Data: 7-mar-2011 15.29 >A: >Ogg: Re: Compatibility Matrix browsers. > >Browser compatibilities are more dependent on the core Mid-Tier version, and >not so much on the AR System applications... check the version of the >Mid-Tier and see recommended versions for the browser. Usually thought there >are limited restrictions on browser version and most current versions of >most browsers at the time of a release of the Mid-Tier work... > >Joe > >-Original Message- >From: team.rem...@libero.it >Sent: Monday, March 07, 2011 5:21 AM Newsgroups: >public.remedy.arsystem.general >To: arslist@ARSLIST.ORG >Subject: Compatibility Matrix browsers. > >Hello everyone, >what is the Compatibility Matrix browsers can be used for service desk 7.0? >For example: >Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? > >Can you help me? I have not found anything spacifico! > >Thank you very much >Peter > >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: R: Re: Compatibility Matrix browsers.
When they say Explorer 6 and higher it means it has been tested for Explorer 6 but not tested on higher, but it being forward compatible, it should work. So you should be good on Explorer 7 or Firefox 2.0 and any version higher You may want to search for Flash compatibility too, as some consoles of ITSM 7.x onwards have flash objects.. With pre 7.6.4 apps, these were limited to CMDB and SRM, but with 7.6.4 apps these have been extended to consoles of IM, AM, PM and CM as well.. There may be mention that certain versions of a flash player is not supported.. Also for IE I have learnt that installing only the Flash Player plugin is not enough. This would be enough for Firefox, Safari or Chrome, but for IE, you need the Flash Player ActiveX installed.. Hope this helps.. Joe -Original Message- From: team.rem...@libero.it Sent: Tuesday, March 08, 2011 3:45 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: R: Re: Compatibility Matrix browsers. Hi Joe, the Mid-Tier Version is 7.1.00 Patch 007 200904060530. On the Support site of BMC i can find this Compatibility Matrix for browsers. Browsers Internet Explorer 6 or higher Firefox 2.0 or higher Mozilla 1.7.3 or higher Safari 3.0 or higher What do you think about this thing ? Thank Peter Messaggio originale Da: jdso...@shyle.net Data: 7-mar-2011 15.29 A: Ogg: Re: Compatibility Matrix browsers. Browser compatibilities are more dependent on the core Mid-Tier version, and not so much on the AR System applications... check the version of the Mid-Tier and see recommended versions for the browser. Usually thought there are limited restrictions on browser version and most current versions of most browsers at the time of a release of the Mid-Tier work... Joe -Original Message- From: team.rem...@libero.it Sent: Monday, March 07, 2011 5:21 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Compatibility Matrix browsers. Hello everyone, what is the Compatibility Matrix browsers can be used for service desk 7.0? For example: Service Desk 7.0 is compatible with Internet Explorer 7 (or Firefox)? Can you help me? I have not found anything spacifico! Thank you very much Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Need Compatibility Matrix for ARS Remedy 5.1.2
Hi All, Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2 (:-( I am still with ARS 5.1.2) for a specific project? Thanks in advance. Regards Naveen Kaushik DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
AR System 7.1 Compatibility Matrix copy needed
AR System Compatibility 7.1 Matrix copy needed. -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: Need Compatibility Matrix for ARS Remedy 5.1.2
Hi Naveen Can you get the compatibility matrix for 5.1.2? List: Does any have it to share? Thanks. Peter On 6/21/07, Naveen Kaushik <[EMAIL PROTECTED]> wrote: > > ** > > Hi All, > > > > Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2( > L I am still with ARS 5.1.2) for a specific project? > > > > Thanks in advance. > > > > Regards > > Naveen Kaushik > DISCLAIMER: > > --- > The contents of this e-mail and any attachment(s) are confidential and > intended for the named recipient(s) only. > It shall not attach any liability on the originator or HCL or its > affiliates. Any views or opinions presented in > this email are solely those of the author and may not necessarily reflect > the opinions of HCL or its affiliates. > Any form of reproduction, dissemination, copying, disclosure, > modification, distribution and / or publication of > this message without the prior written consent of the author of this > e-mail is strictly prohibited. If you have > received this email in error please delete it and notify the sender > immediately. Before opening any mail and > attachments please check them for viruses and defect. > > --- > __20060125___This posting was submitted with HTML in > it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: AR System 7.1 Compatibility Matrix copy needed
http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Katty Davis Sent: 03 August 2010 14:15 To: arslist@ARSLIST.ORG Subject: AR System 7.1 Compatibility Matrix copy needed AR System Compatibility 7.1 Matrix copy needed. -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR System 7.1 Compatibility Matrix copy needed
I don't have access to this website. Walters, Mark wrote: > > http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf > > Mark > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Katty Davis > Sent: 03 August 2010 14:15 > To: arslist@ARSLIST.ORG > Subject: AR System 7.1 Compatibility Matrix copy needed > > AR System Compatibility 7.1 Matrix copy needed. > -- > View this message in context: > http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29336985.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR System 7.1 Compatibility Matrix copy needed
Try the parent link, which will challenge you for your Support ID: http://www.bmc.com/support/reg/remedy-compatibility-tables.html If that doesn't work for you, you may need to start at http://www.bmc.com/support and work your way down. The link is on the left hand side of the screen and is called "Product Availability Compatibility". Compatibility matrix access requires a Support ID. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of katty davis2 Sent: Tuesday, August 03, 2010 8:49 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.1 Compatibility Matrix copy needed I don't have access to this website. Walters, Mark wrote: > > http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf > > Mark > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Katty Davis > Sent: 03 August 2010 14:15 > To: arslist@ARSLIST.ORG > Subject: AR System 7.1 Compatibility Matrix copy needed > > AR System Compatibility 7.1 Matrix copy needed. > -- > View this message in context: > http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29336985.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR System 7.1 Compatibility Matrix copy needed
Received email copy. Easter, David wrote: > > Try the parent link, which will challenge you for your Support ID: > > http://www.bmc.com/support/reg/remedy-compatibility-tables.html > > If that doesn't work for you, you may need to start at > http://www.bmc.com/support and work your way down. The link is on the > left hand side of the screen and is called "Product Availability > Compatibility". > > Compatibility matrix access requires a Support ID. > > -David J. Easter > Sr. Product Manager, Enterprise Service Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as > a spokesperson, liaison or public relations representative for BMC > Software, Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of katty davis2 > Sent: Tuesday, August 03, 2010 8:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR System 7.1 Compatibility Matrix copy needed > > I don't have access to this website. > > Walters, Mark wrote: >> >> http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf >> >> Mark >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Katty Davis >> Sent: 03 August 2010 14:15 >> To: arslist@ARSLIST.ORG >> Subject: AR System 7.1 Compatibility Matrix copy needed >> >> AR System Compatibility 7.1 Matrix copy needed. >> -- >> View this message in context: >> http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 >> www.wwrug.com ARSlist: "Where the Answers Are" >> >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29336985.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29337200.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
Re: AR System 7.1 Compatibility Matrix copy needed
Not to be a legal stickler, but BMC documentation - including compatibility matrices - are copyright of BMC Software and (according to the BMC Legal department) are not to be distributed by any sources other than BMC. Thus, compatibility matrices are not to be E-mailed by non-BMC sources and must be obtained through BMC identified sources like Support Central or the BMC Developer Network. This is why current matrices (and documentation) require a Support ID for access on Support Central and historical matrices (and documentation) require a valid account on BMC DN to access. This also means that BMC documentation can't be posted on a public non-BMC website, btw. I know that BMC Legal has sent cease and desist notices to some folks who have done so in the past... Note that I'm not in the BMC legal department - just passing on the information. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of katty davis2 Sent: Tuesday, August 03, 2010 9:08 AM To: arslist@ARSLIST.ORG Subject: Re: AR System 7.1 Compatibility Matrix copy needed Received email copy. Easter, David wrote: > > Try the parent link, which will challenge you for your Support ID: > > http://www.bmc.com/support/reg/remedy-compatibility-tables.html > > If that doesn't work for you, you may need to start at > http://www.bmc.com/support and work your way down. The link is on the > left hand side of the screen and is called "Product Availability > Compatibility". > > Compatibility matrix access requires a Support ID. > > -David J. Easter > Sr. Product Manager, Enterprise Service Management > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as > a spokesperson, liaison or public relations representative for BMC > Software, Inc. > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of katty davis2 > Sent: Tuesday, August 03, 2010 8:49 AM > To: arslist@ARSLIST.ORG > Subject: Re: AR System 7.1 Compatibility Matrix copy needed > > I don't have access to this website. > > Walters, Mark wrote: >> >> http://media.cms.bmc.com/documents/AR_System_7_1_00_Compatibility_Matrix.pdf >> >> Mark >> >> -Original Message- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Katty Davis >> Sent: 03 August 2010 14:15 >> To: arslist@ARSLIST.ORG >> Subject: AR System 7.1 Compatibility Matrix copy needed >> >> AR System Compatibility 7.1 Matrix copy needed. >> -- >> View this message in context: >> http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29335273.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 >> www.wwrug.com ARSlist: "Where the Answers Are" >> >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29336985.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://old.nabble.com/AR-System-7.1-Compatibility-Matrix-copy-needed-tp29335273p29337200.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
BMC Remedy Compatibility matrix web page reverted back to old
Hi All, (Wanted to put this in its own message) Looks like, when they did the upgrade on the BMC site that they dropped in a 3+ year old version of the compatibility matrix page. I've submitted an internal service request to get it returned to the correct version. http://www.bmc.com/support/reg/remedy-compatibility.html On the positive side, if you want to grab the AR System 6.0.01 compatibility matrix, now's your chance. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Vista Support now added to AR System 7.0.01 Compatibility Matrix
Hi All, Vista has now officially been added to the AR System 7.0.01 compatibility matrix. FAQ: Q: What versions of Vista does AR System support? A: Since AR System is primarily a business application, AR System supports the "Business", "Enterprise" and "Ultimate" editions only. We will not be supporting the "Home Basic", "Home Premium", or "Starter" editions. See: http://www.microsoft.com/windowsvista/getready/editions/default.mspx for more information on editions. Q: What about AR System 6.03? A: The AR System 7.0.01 User Tool was tested on Vista against AR System 6.03 Server and is supported. The 6.03 User Tool was not tested on Vista and is not supported. AR System 6.03 customers wishing to use Vista will need to upgrade their User Tool version to 7.0.01. Q: Do I need to run Vista in Windows XP emulation mode for the AR System 7.0.01 User Tool to work properly? A: No. It runs fine in "native" Vista. Q: What about Internet Explorer 7? A: Internet Explorer 7 is already supported on AR System 7.0.01 as it falls in the "or above" category of browser support. It has been supported since October 2006. Q: What about ITSM applications - will they be supported? A: It is expected that any support for Microsoft Vista added to the AR System will mean that ITSM applications loaded on top of AR System 7.0.01 will also support Microsoft Vista. Q: What about the Admin Tool and other Windows-based clients? A: Only the User Tool is currently supported on Vista. Other Windows-based clients will be tested in AR System 7.1.00 . Q: What about the Vista Server - when will AR System support that? A: The Microsoft "Vista" Server, which is still called "Longhorn" right now, is not expected to release until sometime in late 2007. We will attempt to add support post-release in a manner similar to how Vista support is being added to AR System 7.0.01 - but since servers are more complex than clients, this may not be possible. If support cannot be added post-release, we would add support in the 2008 release of AR System. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Compatibility matrix for AR System and ITSM Management Suite 8.1.02..
I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems to be invalid. Resource Not Found We're sorry, there was something wrong with your HTTP request or the resource you requested does not exist. Please try back later. If you have any questions or comments, please contact your Client Services Representative. Thank you for your patience. Is there something wrong with the link? Any help will be appreciated as I would love to set up a demo environment while I am snowed in over the weekend. Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: BMC Remedy Compatibility matrix web page reverted back to old
I rarely use "lol," but it's so apropos... Lol! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, April 20, 2009 2:27 PM To: arslist@ARSLIST.ORG Subject: BMC Remedy Compatibility matrix web page reverted back to old Hi All, (Wanted to put this in its own message) Looks like, when they did the upgrade on the BMC site that they dropped in a 3+ year old version of the compatibility matrix page. I've submitted an internal service request to get it returned to the correct version. http://www.bmc.com/support/reg/remedy-compatibility.html On the positive side, if you want to grab the AR System 6.0.01 compatibility matrix, now's your chance. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC Remedy Compatibility matrix web page reverted back to old
The BMC Remedy & Atrium compatibility matrix page appears to have been corrected to be up-to-date and current. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Easter, David [david_eas...@bmc.com] Sent: Monday, April 20, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy Compatibility matrix web page reverted back to old ** Hi All, (Wanted to put this in its own message) Looks like, when they did the upgrade on the BMC site that they dropped in a 3+ year old version of the compatibility matrix page. I've submitted an internal service request to get it returned to the correct version. http://www.bmc.com/support/reg/remedy-compatibility.html On the positive side, if you want to grab the AR System 6.0.01 compatibility matrix, now's your chance. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: BMC Remedy Compatibility matrix web page reverted back to old
This is the page that looks up-to-date: http://www.bmc.com/support/reg/remedy-compatibility-tables.html -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, April 22, 2009 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Remedy Compatibility matrix web page reverted back to old The BMC Remedy & Atrium compatibility matrix page appears to have been corrected to be up-to-date and current. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Easter, David [david_eas...@bmc.com] Sent: Monday, April 20, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: BMC Remedy Compatibility matrix web page reverted back to old ** Hi All, (Wanted to put this in its own message) Looks like, when they did the upgrade on the BMC site that they dropped in a 3+ year old version of the compatibility matrix page. I've submitted an internal service request to get it returned to the correct version. http://www.bmc.com/support/reg/remedy-compatibility.html On the positive side, if you want to grab the AR System 6.0.01 compatibility matrix, now's your chance. ;-) -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Vista Support now added to AR System 7.0.01 Compatibility Matrix
Hi David, Thanks for sharing the information. I am more interested to find out if there are any updates to admin tool? Is there any vista-supported 7.0.01 admin tool available or will be released soon? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, April 24, 2007 6:56 PM To: arslist@ARSLIST.ORG Subject: Vista Support now added to AR System 7.0.01 Compatibility Matrix Hi All, Vista has now officially been added to the AR System 7.0.01 compatibility matrix. FAQ: Q: What versions of Vista does AR System support? A: Since AR System is primarily a business application, AR System supports the "Business", "Enterprise" and "Ultimate" editions only. We will not be supporting the "Home Basic", "Home Premium", or "Starter" editions. See: http://www.microsoft.com/windowsvista/getready/editions/default.mspx for more information on editions. Q: What about AR System 6.03? A: The AR System 7.0.01 User Tool was tested on Vista against AR System 6.03 Server and is supported. The 6.03 User Tool was not tested on Vista and is not supported. AR System 6.03 customers wishing to use Vista will need to upgrade their User Tool version to 7.0.01. Q: Do I need to run Vista in Windows XP emulation mode for the AR System 7.0.01 User Tool to work properly? A: No. It runs fine in "native" Vista. Q: What about Internet Explorer 7? A: Internet Explorer 7 is already supported on AR System 7.0.01 as it falls in the "or above" category of browser support. It has been supported since October 2006. Q: What about ITSM applications - will they be supported? A: It is expected that any support for Microsoft Vista added to the AR System will mean that ITSM applications loaded on top of AR System 7.0.01 will also support Microsoft Vista. Q: What about the Admin Tool and other Windows-based clients? A: Only the User Tool is currently supported on Vista. Other Windows-based clients will be tested in AR System 7.1.00 . Q: What about the Vista Server - when will AR System support that? A: The Microsoft "Vista" Server, which is still called "Longhorn" right now, is not expected to release until sometime in late 2007. We will attempt to add support post-release in a manner similar to how Vista support is being added to AR System 7.0.01 - but since servers are more complex than clients, this may not be possible. If support cannot be added post-release, we would add support in the 2008 release of AR System. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. __20060125___This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Vista Support now added to AR System 7.0.01 Compatibility Matrix
Hi Neel, There are no plans to go back and test Vista with the 7.0.01 Admin Tool. Testing will occur in 7.1.00 - the next minor release. Thanks, David J. Easter Product Line Manager <http://www.bmc.com/> AR System - BMC Service Management Business Unit +001 (408) 571-7384 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, April 24, 2007 8:32 PM To: arslist@ARSLIST.ORG Subject: Re: Vista Support now added to AR System 7.0.01 Compatibility Matrix ** Hi David, Thanks for sharing the information. I am more interested to find out if there are any updates to admin tool? Is there any vista-supported 7.0.01 admin tool available or will be released soon? Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, April 24, 2007 6:56 PM To: arslist@ARSLIST.ORG Subject: Vista Support now added to AR System 7.0.01 Compatibility Matrix Hi All, Vista has now officially been added to the AR System 7.0.01 compatibility matrix. FAQ: Q: What versions of Vista does AR System support? A: Since AR System is primarily a business application, AR System supports the "Business", "Enterprise" and "Ultimate" editions only. We will not be supporting the "Home Basic", "Home Premium", or "Starter" editions. See: http://www.microsoft.com/windowsvista/getready/editions/default.mspx for more information on editions. Q: What about AR System 6.03? A: The AR System 7.0.01 User Tool was tested on Vista against AR System 6.03 Server and is supported. The 6.03 User Tool was not tested on Vista and is not supported. AR System 6.03 customers wishing to use Vista will need to upgrade their User Tool version to 7.0.01. Q: Do I need to run Vista in Windows XP emulation mode for the AR System 7.0.01 User Tool to work properly? A: No. It runs fine in "native" Vista. Q: What about Internet Explorer 7? A: Internet Explorer 7 is already supported on AR System 7.0.01 as it falls in the "or above" category of browser support. It has been supported since October 2006. Q: What about ITSM applications - will they be supported? A: It is expected that any support for Microsoft Vista added to the AR System will mean that ITSM applications loaded on top of AR System 7.0.01 will also support Microsoft Vista. Q: What about the Admin Tool and other Windows-based clients? A: Only the User Tool is currently supported on Vista. Other Windows-based clients will be tested in AR System 7.1.00 . Q: What about the Vista Server - when will AR System support that? A: The Microsoft "Vista" Server, which is still called "Longhorn" right now, is not expected to release until sometime in late 2007. We will attempt to add support post-release in a manner similar to how Vista support is being added to AR System 7.0.01 - but since servers are more complex than clients, this may not be possible. If support cannot be added post-release, we would add support in the 2008 release of AR System. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" logo_with_tag.gif Description: logo_with_tag.gif
Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..
Same here. It worked a week ago or something. Check your email :) On 21 Feb, 2015,at 10:34 PM, Joe D'Souza wrote: I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems to be invalid. Resource Not Found We're sorry, there was something wrong with your HTTP request or the resource you requested does not exist. Please try back later. If you have any questions or comments, please contact your Client Services Representative. Thank you for your patience. Is there something wrong with the link? Any help will be appreciated as I would love to set up a demo environment while I am snowed in over the weekend. Cheers Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..
Thank you for the document :-) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Saturday, February 21, 2015 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02.. Same here. It worked a week ago or something. Check your email :) On 21 Feb, 2015,at 10:34 PM, Joe D'Souza wrote: I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems to be invalid. Resource Not Found We're sorry, there was something wrong with your HTTP request or the resource you requested does not exist. Please try back later. If you have any questions or comments, please contact your Client Services Representative. Thank you for your patience. Is there something wrong with the link? Any help will be appreciated as I would love to set up a demo environment while I am snowed in over the weekend. Cheers Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..
The official entry point for information about compatibility of all BMC products is the BMC Solution and Product Availability and Compatibility Utility (SPAC)<http://www.bmc.com/available/spac.html>. For Remedy products, you can access from there the compatibility doc (pdf version) - in case there is one available to provide more details. Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Saturday, February 21, 2015 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02.. ** Same here. It worked a week ago or something. Check your email :) On 21 Feb, 2015,at 10:34 PM, Joe D'Souza mailto:jdso...@shyle.net>> wrote: I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems to be invalid. Resource Not Found We're sorry, there was something wrong with your HTTP request or the resource you requested does not exist. Please try back later. If you have any questions or comments, please contact your Client Services Representative. Thank you for your patience. Is there something wrong with the link? Any help will be appreciated as I would love to set up a demo environment while I am snowed in over the weekend. Cheers Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..
I did try that yesterday. It is just too overwhelming with multiple choices that look like they might mean the same product when choosing the product you are seeking compatibility information for. And after choosing BMC Remedy IT Service Management Suite and extracting the Excel file, I got the file that I had posted in an earlier response which had a URL for a PDF doc having an address that no longer exists. Anyway got the PDF file from Laurent who had downloaded it at a time when that URL had worked. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter Sent: Sunday, February 22, 2015 6:53 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02.. The official entry point for information about compatibility of all BMC products is the BMC Solution and Product <http://www.bmc.com/available/spac.html> Availability and Compatibility Utility (SPAC). For Remedy products, you can access from there the compatibility doc (pdf version) - in case there is one available to provide more details. Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Saturday, February 21, 2015 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02.. ** Same here. It worked a week ago or something. Check your email :) On 21 Feb, 2015,at 10:34 PM, Joe D'Souza wrote: I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems to be invalid. Resource Not Found We're sorry, there was something wrong with your HTTP request or the resource you requested does not exist. Please try back later. If you have any questions or comments, please contact your Client Services Representative. Thank you for your patience. Is there something wrong with the link? Any help will be appreciated as I would love to set up a demo environment while I am snowed in over the weekend. Cheers Joe _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS
Good Morning All, Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4 environment with Oracle Client 10gR2? It seems that there maybe support problems with Oracle 32-bit Client under a 64-bit OS. The case maybe that Oracle does not offer support for a 32bit Client for a 64bit Linux OS. Although this is listed in the compatibility matrix, can anyone confirm this? BMC requires a configuration which is not supported by the DB vendor. 1. a supported ARS environment with RHEL4 64-Bit 32-Bit Oracle Client ARS 7.0.1 which may not be supported from Oracle side. 2. a supported oracle environment RHEL4 64-Bit 64-Bit Oracle Client ARS 7.0.1 which may not be supported from BMC side Can anyone shed any light on this situation? Best Regards Mike ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
AW: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS
Hallo Fred, thanks for the Link. Here the Statement we received from BMC. The is no version of ARS that will run with 64-bit database connectivity. Remedy is a 32-bit application that requires the Oracle 32-bit client software. Future versions of ARS will support 64-bit connectibity but this will be in a future major release. It is not going to happen in a patch to the current versions. The information received from our product management team so far suggests that Oracle supported the 32-bit client on x86_64 Linux at the time the compatibilty matrix was created, but that they no longer support this combination. We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Therefore, the options for your customer are; * use the 32-bit version of Linux * use the 64-bit version of Linux and the 32-bit Oracle client. This may not be supported by Oracle but this does not necessarily mean it will not work. This combination was used to develop and test ARS on the 64-bit Linux platform by BMC and it has passed our QA procedure. * wait for a 64-bit version of ARS. I have no information on when this may be available but you should not expect it in the near future. Regards Mike Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Grooms, Frederick W Gesendet: Freitag, 2. Februar 2007 15:41 An: arslist@ARSLIST.ORG Betreff: Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** I'm not sure what you are looking for ... I just went to the Oracle downloads site http://www.oracle.com/technology/software/products/database/oracle10g/in dex.html and found 2 Linux downloads - Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86-64 - Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86 You should be able to run the x86 (32 bit) client on the 64 bit RedHat. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike James Sent: Friday, February 02, 2007 5:57 AM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** Good Morning All, Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4 environment with Oracle Client 10gR2? It seems that there maybe support problems with Oracle 32-bit Client under a 64-bit OS. The case maybe that Oracle does not offer support for a 32bit Client for a 64bit Linux OS. Although this is listed in the compatibility matrix, can anyone confirm this? BMC requires a configuration which is not supported by the DB vendor. 1. a supported ARS environment with RHEL4 64-Bit 32-Bit Oracle Client ARS 7.0.1 which may not be supported from Oracle side. 2. a supported oracle environment RHEL4 64-Bit 64-Bit Oracle Client ARS 7.0.1 which may not be supported from BMC side Can anyone shed any light on this situation? Best Regards Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS
> We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Actually, Oracle is checking this for BMC and the documentation provided by Oracle may have been a "mis-interpretation" (Oracle's words). I'll post more when a definitive answer is received. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike James Sent: Tuesday, February 06, 2007 1:49 AM To: arslist@ARSLIST.ORG Subject: AW: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** Hallo Fred, thanks for the Link. Here the Statement we received from BMC. The is no version of ARS that will run with 64-bit database connectivity. Remedy is a 32-bit application that requires the Oracle 32-bit client software. Future versions of ARS will support 64-bit connectibity but this will be in a future major release. It is not going to happen in a patch to the current versions. The information received from our product management team so far suggests that Oracle supported the 32-bit client on x86_64 Linux at the time the compatibilty matrix was created, but that they no longer support this combination. We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Therefore, the options for your customer are; * use the 32-bit version of Linux * use the 64-bit version of Linux and the 32-bit Oracle client. This may not be supported by Oracle but this does not necessarily mean it will not work. This combination was used to develop and test ARS on the 64-bit Linux platform by BMC and it has passed our QA procedure. * wait for a 64-bit version of ARS. I have no information on when this may be available but you should not expect it in the near future. Regards Mike Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Grooms, Frederick W Gesendet: Freitag, 2. Februar 2007 15:41 An: arslist@ARSLIST.ORG Betreff: Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** I'm not sure what you are looking for ... I just went to the Oracle downloads site http://www.oracle.com/technology/software/products/database/oracle10g/in dex.html and found 2 Linux downloads - Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86-64 - Oracle Database 10g Release 2 (10.2.0.1.0) for Linux x86 You should be able to run the x86 (32 bit) client on the 64 bit RedHat. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike James Sent: Friday, February 02, 2007 5:57 AM To: arslist@ARSLIST.ORG Subject: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** Good Morning All, Has anyone tried to install ARS (7.01) in a 64-bit Red Hat AS4 environment with Oracle Client 10gR2? It seems that there maybe support problems with Oracle 32-bit Client under a 64-bit OS. The case maybe that Oracle does not offer support for a 32bit Client for a 64bit Linux OS. Although this is listed in the compatibility matrix, can anyone confirm this? BMC requires a configuration which is not supported by the DB vendor. 1. a supported ARS environment with RHEL4 64-Bit 32-Bit Oracle Client ARS 7.0.1 which may not be supported from Oracle side. 2. a supported oracle environment RHEL4 64-Bit 64-Bit Oracle Client ARS 7.0.1 which may not be supported from BMC side Can anyone shed any light on this situation? Best Regards Mike __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS
Hi All, This is the information that I've received from our partner representative at Oracle. a) Does Oracle support a 32-bit Oracle client communicating with a 64-bit database? Yes, provided that the 32bit Oracle client resides on a 32bit OS b) Does Oracle support a 32-bit Oracle client communicating with a 64-bit database on Linux x86_64? Yes, provided that the 32bit Oracle client resides on a 32bit OS and the 64bit database runs on a 64bit OS c) Does Oracle support a 32-bit database on Linux x86_64? Yes, Oracle 32-bit database running on Linux x86-64 with a 32-bit OS is supported. Running Oracle 32-bit on Linux x86-64 with 64-bit OS is not supported. A 32bit database requires a 32bit OS if running on AMD64 or EM64T hardware, 32bit databases are not supported on Itaninun --- see metalink certify information d) Does Oracle support a 32-bit Oracle client communicating with a 32-bit database on Linux x86_64? Yes, provided that the 32bit Oracle client resides on a 32bit OS, 32bit database on AMD64 or EM64T require a 32bit OS oracle metalink note 32/64 bit information 182999.1 * All Server and O/S versions without 64-bit notations indicate 32-bit versions. * The 64-bit O/S is capable of running programs that were compiled on a 32-bit O/S and 64-bit O/S. * The 32-bit O/S runs only programs that were compiled on a 32-bit O/S. This is called Binary Compatible. * A 32-bit application will work on both a 32-bit and 64-bit O/S, whereas a 64-bit application will only work on a 64-bit O/S. * Note, however, that relinking must occur on the O/S version that the application was compiled, as this affects patch sets. * Note: One caveat, if the Server product is 64-bit then 64-bit hardware (processors) is required. * Note: These statements do not necessarily apply to Oracle on Windows O/S's, Itanium or AMD64/EM64T based Platforms. See Certify for specific information Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Easter, David Sent: Tuesday, February 06, 2007 7:54 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS > We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Actually, Oracle is checking this for BMC and the documentation provided by Oracle may have been a "mis-interpretation" (Oracle's words). I'll post more when a definitive answer is received. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike James Sent: Tuesday, February 06, 2007 1:49 AM To: arslist@ARSLIST.ORG Subject: AW: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** Hallo Fred, thanks for the Link. Here the Statement we received from BMC. The is no version of ARS that will run with 64-bit database connectivity. Remedy is a 32-bit application that requires the Oracle 32-bit client software. Future versions of ARS will support 64-bit connectibity but this will be in a future major release. It is not going to happen in a patch to the current versions. The information received from our product management team so far suggests that Oracle supported the 32-bit client on x86_64 Linux at the time the compatibilty matrix was created, but that they no longer support this combination. We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Therefore, the options for your customer are; * use the 32-bit version of Linux * use the 64-bit version of Linux and the 32-bit Oracle client. This may not be supported by Oracle but this does not necessarily mean it will not work. This combination was used to develop and test ARS on the 64-bit Linux platform by BMC and it has passed our QA procedure. * wait for a 64-bit version of ARS. I have no information on when this may be available but you should not expect it in the near future. Regards Mike Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Grooms, Frederick W Gesendet: Freitag, 2. Februar 2007 15:41 An: arslist@ARSLIST.ORG Betreff: Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** I'm not sure what you are looking for ... I just went to the Oracle downloads site http://www.oracle.com/technology/software/products/database/oracle10g/in dex.html and found 2 Linux downloads - Oracle Database 10g Release 2 (10.2.0.1.0) fo
Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS
Am I crazy or does Oracle's answers seem contradictory? The answer to a is in conflict with point 2 and point 4 of the note. The answer to c is confusing. Isn't Linux x86-64 a 64 bit O/S (the 32 bit version is just Linux x86)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Wednesday, February 07, 2007 2:08 PM To: arslist@ARSLIST.ORG Subject: Re: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** Hi All, This is the information that I've received from our partner representative at Oracle. a) Does Oracle support a 32-bit Oracle client communicating with a 64-bit database? Yes, provided that the 32bit Oracle client resides on a 32bit OS b) Does Oracle support a 32-bit Oracle client communicating with a 64-bit database on Linux x86_64? Yes, provided that the 32bit Oracle client resides on a 32bit OS and the 64bit database runs on a 64bit OS c) Does Oracle support a 32-bit database on Linux x86_64? Yes, Oracle 32-bit database running on Linux x86-64 with a 32-bit OS is supported. Running Oracle 32-bit on Linux x86-64 with 64-bit OS is not supported. A 32bit database requires a 32bit OS if running on AMD64 or EM64T hardware, 32bit databases are not supported on Itaninun --- see metalink certify information d) Does Oracle support a 32-bit Oracle client communicating with a 32-bit database on Linux x86_64? Yes, provided that the 32bit Oracle client resides on a 32bit OS, 32bit database on AMD64 or EM64T require a 32bit OS oracle metalink note 32/64 bit information 182999.1 * All Server and O/S versions without 64-bit notations indicate 32-bit versions. * The 64-bit O/S is capable of running programs that were compiled on a 32-bit O/S and 64-bit O/S. * The 32-bit O/S runs only programs that were compiled on a 32-bit O/S. This is called Binary Compatible. * A 32-bit application will work on both a 32-bit and 64-bit O/S, whereas a 64-bit application will only work on a 64-bit O/S. * Note, however, that relinking must occur on the O/S version that the application was compiled, as this affects patch sets. * Note: One caveat, if the Server product is 64-bit then 64-bit hardware (processors) is required. * Note: These statements do not necessarily apply to Oracle on Windows O/S's, Itanium or AMD64/EM64T based Platforms. See Certify for specific information Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Easter, David Sent: Tuesday, February 06, 2007 7:54 AM To: 'arslist@ARSLIST.ORG' Subject: RE: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS > We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Actually, Oracle is checking this for BMC and the documentation provided by Oracle may have been a "mis-interpretation" (Oracle's words). I'll post more when a definitive answer is received. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike James Sent: Tuesday, February 06, 2007 1:49 AM To: arslist@ARSLIST.ORG Subject: AW: Compatibility Matrix with Oracle 32-bit Client under a Linux 64-bit OS ** Hallo Fred, thanks for the Link. Here the Statement we received from BMC. The is no version of ARS that will run with 64-bit database connectivity. Remedy is a 32-bit application that requires the Oracle 32-bit client software. Future versions of ARS will support 64-bit connectibity but this will be in a future major release. It is not going to happen in a patch to the current versions. The information received from our product management team so far suggests that Oracle supported the 32-bit client on x86_64 Linux at the time the compatibilty matrix was created, but that they no longer support this combination. We are going to contact Oracle for clarification but, as the information you have has come from them, I suspect we already have the answer. Therefore, the options for your customer are; * use the 32-bit version of Linux * use the 64-bit version of Linux and the 32-bit Oracle client. This may not be supported by Oracle but this does not necessarily mean it will not work. This combination was used to develop and test ARS on the 64-bit Linux platform by BMC and it has passed our QA procedure. * wait for a 64-bit version of ARS. I have no information on when this may be available but you should not expect it in the near future. Regards Mike
