Re: OT: Lazy posters
** Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother!I'm not the admin, nor am I Claire (there couldonly one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantialcontributors like Phil.But Phil and Gidd are right, and it's high time for some people to get awake-up call with a clue-by-4. ** DISCLAIMER **This does NOT apply to about 98% of the posters tothis list.This is not telling newbies Go away.This is not anattempt to scare anyone away.My stated comments are my own. Here's the progression, for those apparently new to such processes.1) You encounter a problem with a Remedy product.2) You try to fix it yourself.3) You seek help from your co-workers (if any).4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process.5) Repeat steps 2-4 at least until the most apparent solutions have beentried.6) You contact Remedy Support and/or the list.7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantialeffort to help themselves.It is intended to be an aid to, not asubstitute for, learning how to do your job.While we were all newbies at some point, and we don't mind helping other newbies gain experience,there are a few people, including several from an offshore organization,who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with theproduct, and to actually grow their skills beyond that of newbie.Were I one of these few individuals, or an employee of thisorganization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skillsand initiative to at least learn to code my way out of a wet paper bagwith a map, a knife, and a flashlight.Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying tohelp others by trying to help yourself first.Sergeant-at-Arms:Haul these miscreants away...:)Rick-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Gidd CaldenSent: Tuesday, May 09, 2006 7:12 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Carl,Do you mean that physically or verbally ?In defense of Phil, and he needs no defense, he makes a good Point.While it is often easier to ask a question on the list, perhapsthat should be preceded by the requestor's research including looking atamanual once in awhile.There are more then a few listers that have atendency to ask a question and then wait for the reply and not do any selfhelp on their sideYOU KNOW WHO YOU ARE !Claire, chime in here if I am to far out in left field?Doh !!Has Remedy stopped shipping pdf guides, manuals and reference materialsnow?My .02 Regards...Gidd-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Ha, what an ass!From: [EMAIL PROTECTED] [EMAIL PROTECTED]Reply-To: arslist@ARSLIST.ORGTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Date: Mon, 8 May 2006 23:05:45 -0400Got a manual?Ever read it?Been to training?We have, try it.-Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED]Date: Mon,8 May 2006 22:36:21 -0400To: arslist@ARSLIST.ORGSubject: Pager Notifications.:-) Hi list,:-):-):-) SLA have 2 notification one is Email and the other is Pager.Email :-) Notification can be created using Send Alert or Email and forpager we :-) should use Send Page or Run Process option to createpager :-) notification through command line statement to send a page or run an :-) executable.:-):-) Can you please let me know about the command line statement to begiven:-) in the Send Page or Run Process for the pager notification. :-):-) Thanks inadvance. :o):-):-) Thanks:-):-) Malli:-):-):-):-):-):-):-) DISCLAIMER::-) This email (including any attachments) is intended for the sole use of:-) the intended recipient/s and may contain material that isCONFIDENTIAL:-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by othersor:-) copying or distribution or forwarding of any or all of the contents in:-) this message is STRICTLY PROHIBITED. If you are not the intended:-) recipient, please contact the sender by email and delete allcopies; :-) your cooperation in this regard is appreciated. :-):-)___:-) UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given :-) in the Send Page or Run Process for the pager notification. :-) :-) Thanks in advance. :o) :-) :-) Thanks :-) :-) Malli :-) :-) :-) :-) :-) :-) :-) DISCLAIMER: :-) This email (including any attachments) is intended for the sole use of :-) the intended recipient/s and may contain material that is CONFIDENTIAL :-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or :-) copying or distribution or forwarding of any or all
Re: OT: Lazy posters
Amen, Brother Warren. One of the reasons I stay subscribed to the ARSLIST is the anti-RTFM nature of the group. I can't tell you how many times I've been stuck on some non-ARS problem at 3:00 AM, and forced myself to search through old Usenet articles. I invariably come across the most irritating types of messages known to humankind, namely: 1. Some bozo who says, What do you want to do THAT for? (None ya bizness!) 2. Some fool who writes, It's clearly explained in the manual. (Maybe I don't HAVE the manual.) 3. Some jerk who posts an incomplete fragment of the code and says, This ought to work. (Of course it doesn't work.) 4. Some waste of protoplasm who shouts, You posted this question in the wrong group! 5. Some mouth-breather who says, I've wondered the same thing myself. Let me know if you ever figure it out. (Thanks for chiming in.) 6. Some heartless villain who points me to a book that I can buy for $49.95. (How very Microsoftian.) Seriously, sometimes I wonder why I stay in IT. --Tim --- Warren Baltimore [EMAIL PROTECTED] wrote: Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original
Re: OT: Lazy posters
I have taken the admin course for 4.5 and can figure out most of the simple things, but I am by no means a programmer and struggle at times getting new features to work. I have always found this list to be very helpful; the most helpful thing there is actually. I have access to the manuals online from the Remedy website, but frequently have no idea where to even begin looking. So I must admit I often try the list before scouring pdf's, but I have always found folks here to be a great help. I have actually wished someone would ask a question simple enough that I could offer an answer (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22
Re: OT: Lazy posters
Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given
Re: OT: Lazy posters
Ah, Andy, you're alright! As I stated earlier, so are about 98% of the rest of the posters. Sorry if I seemed a little harsh on the other 2% - none of whom are first time offenders - but sometimes nice don't feed the bulldog. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, May 09, 2006 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters I have taken the admin course for 4.5 and can figure out most of the simple things, but I am by no means a programmer and struggle at times getting new features to work. I have always found this list to be very helpful; the most helpful thing there is actually. I have access to the manuals online from the Remedy website, but frequently have no idea where to even begin looking. So I must admit I often try the list before scouring pdf's, but I have always found folks here to be a great help. I have actually wished someone would ask a question simple enough that I could offer an answer (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl
Re: OT: Lazy posters
We did not have a support contract at that time, so no I was not able to download the manuals. From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 10:02:02 -0700 Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email
Re: OT- Lazy posters
OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 09, 2006 10:24 AM To: arslist@ARSLIST.ORG Subject: OT: Lazy posters Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including
Re: OT- Lazy posters
On balance, I agree with Claire completely - consultants *should* know their stuff up and down. As to basic questions on the list, however, I disagree to the extent that participation is optional. As an alternative to RTFM - if someone asks a super-basic/lazy question of the list and no one responds, it tends to force them to look elsewhere if the answer is important at all. Sometimes a polite response of Server Config Guide - pg 48 is enough to get the point across. Barring that, questions that push the boundaries of laziness should be met with silence, IMHO, and not scolding. If you don't want to answer a question, then don't. Whoever asked will eventually get a clue that effort is expected on their part first before coming to their peers. Better this than souring a newbie on the list and driving away someone who could be a valuable resource. My $.02. :P -Chris Sanford, Claire [EMAIL PROTECTED] wrote: OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 09, 2006 10:24 AM To: arslist@ARSLIST.ORG Subject: OT: Lazy posters Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond
Re: OT: Lazy posters
Ah. Well, I can sure sympathize with you then. Learning Remedy isn't hard when you have some means of reference, but it is pretty daunting when you don't. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters We did not have a support contract at that time, so no I was not able to download the manuals. From: Rick Cook [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 10:02:02 -0700 Training I can certainly understand - sometimes employers are too cheap to send their people to training. How was it that you were without manuals? Were you unable to download them? Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG
Re: OT- Lazy posters / Insensitive responders
And on the topic of driving away someone who could be a valuable resource Sometimes responders get blasted by other responders for not posting the best technical answer. Let's remember that not all listers have been to the latest delta class or the PTnT class or (insert class of choice here) that we just went to. They might be a couple of versions behind us and might not yet have that knowledge of what the latest and greatest rev can do. They may have limited knowledge of a 3rd party integration. Or knew somebody who knew somebody who tried something. Heck, they just may not be as bright. Whatever the situation, it doesn't matter. When somebody posts a question and they get a response from a person who is version/training challenged, let's take that into consideration. If that response was: 1) One of several possible ways to get the job done (even if not the best approach) 2) Appropriate for the version the responder is on (even though there are more efficient ways to do it now) Then don't chop them off at the knees. You have somebody trying to help and they then get publicly humiliated by somebody that wants to pump up their ego/image. When that happens, I doubt we'll get many more posts from that responder. We might try responding with a that's one way to do it, but I found this works better approach vs. a That's NOT the way to do it and I can't believe you even posted it approach. I've seen that type of thing happen before and thought the mention of it fit into the overall tone of this thread. Regards, Tim Powell -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Woyton Sent: Tuesday, May 09, 2006 2:47 PM To: arslist@ARSLIST.ORG Subject: Re: OT- Lazy posters On balance, I agree with Claire completely - consultants *should* know their stuff up and down. As to basic questions on the list, however, I disagree to the extent that participation is optional. As an alternative to RTFM - if someone asks a super-basic/lazy question of the list and no one responds, it tends to force them to look elsewhere if the answer is important at all. Sometimes a polite response of Server Config Guide - pg 48 is enough to get the point across. Barring that, questions that push the boundaries of laziness should be met with silence, IMHO, and not scolding. If you don't want to answer a question, then don't. Whoever asked will eventually get a clue that effort is expected on their part first before coming to their peers. Better this than souring a newbie on the list and driving away someone who could be a valuable resource. My $.02. :P -Chris Sanford, Claire [EMAIL PROTECTED] wrote: OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... Here it is. If you are a consultant, someone who bills another company for your time, regardless of where you are from and what your background is... You should know your stuff, you should know far more than the basics and you should have read the manuals/pdfs at some point in your Remedy career. If you are an employee of a company, you hopefully have access to manuals and pdf files and Remedy support. Hopefully, when you took the job as Remedy Admin/Developer, you took the time to read the manuals. I have asked many questions on this list over the years. I will confess that 1 out of 10 times, I may not have read the manual fully or didn't fully understand the concept before asking the question. BUT, I never presented myself to my employer or anyone else as being an expert, so I think it is ok. Where Phil is concerned, I have hired Phil as a consultant and have learned a lot from him over the years. Both for a fee and for FREE. What he gives to the Remedy community in invaluable. The same goes for Rick. I've never hired him (he lives to far away), but have learned a lot from him too! Then there is Gidd. Never hired him, but any time I have ever asked him a question either on or off the list, I get an insightful answer! All that being said... There are some people on this list that are consultants, that appear not to have been trained properly and appear not to have bothered reading the manuals/pdf files or the ARSList FAQ. They do no give any indication of who they are and where they work (Identify yourself), they do no give any indication of their environment (Identify your system) and they ask some very basic questions. Heck, I can even answer some of them. This is a fantastic community. We share all kinds of information. Humor. Life events and more. Sometimes things touch a nerve or rub one of us the wrong way and threads like this go one until Dan shuts it down... Oh Dan??? So, before you ask what an Active Link is or how to do a Push Fields action, read the manual/pdf. That is my .02 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL
Re: OT- Lazy posters
Well, thanks for asking Claire, I have decided not to shut down the discussions because it is going rather well. A number of very valid opinions have been raised, without, even Phil's really going over the line of reasonable. Well, okay, the one guy calling Phil an ass, but I'm getting used to someone being like that each week. The long winded points I want to make are: (the first was my fourth, but decided it is the most important) 4) If you are a Consultant, remember your future clients probably read the list, and will see whether you are worth hiring or not. Enough said. 1) Everyone gets to ask ignorant questions. This particular one was asked by a Consultant, or at least he works for an off shore consulting firm. Even he can ask those ignorant questions, we don't have to answer them, and personally I would not. Not that it was the simplest question I have seen a consultant ask. But I don't want to prevent a question now or then from anyone no matter how simplistic and/or slightly off topic(how do I get a list of Cities in Canada,US; is Mexico next on his list of simple web searches?) 2) The record was 40 such questions in two days. People on the list answered them all. The responses were: Installation Guide Page 5, 23, . Basics Guide page 8, 12 ... I tried to stop them politely at around 15 questions by calling her up and suggesting she try reading the manual and that I had noticed some frustration on the part of the list (10 emails from folks directly to me at that point). She screamed at me about how dare I suggest she do that, and she will post the questions if she wants to. She asked the next bunch, and to the best of my knowledge she is now a consultant asking simiiarly bad questions, but answered in more advanced manuals. 3) If you aren't a Consultant, ask away, and we will help. All of us, (I am an independant consultant now, but wasn't when I created this list) were employees with too few resources and time at some point in our careers. Some of us are consultants with the same issues, so be reasonable, try to read first, but by all means, if you need our help, that is why the list exists. Daniel p.s. Claire, you getting to BMC UserWorld this year? p.p.s. The list of session topics and tutorials is now out, and registration is open -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sanford, Claire Sent: May 9, 2006 14:35 To: arslist@ARSLIST.ORG Subject: Re: OT- Lazy posters OK, you guys keep throwing my name into this... So I feel like I should at least make some comment... snip ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
Title: Message ** Warren, tongue-in-cheek Is the following website helpful? http://www.catb.org/~esr/faqs/smart-questions.html /tongue-in-cheek I've actually had lots of help from this list, even when I've asked whatfeel to me to be 1+1 type questions. I'm glad that the list is here, and to whomever it was (sorry - this thread is long, and I missedwho commented about it) that said that they gain a lot of knowledge from just reading about the problems otherpeopleare having, and watchingthe list help solve them ... I concur. So... erm... can someone help me self-apply the clue-by-4? It's a little difficult to do for oneself. A. -Original Message-From: Warren Baltimore [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 09, 2006 8:57 AMSubject: Re: OT: Lazy posters ** Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother!I'm not the admin, nor am I Claire (there couldonly one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantialcontributors like Phil.But Phil and Gidd are right, and it's high time for some people to get awake-up call with a clue-by-4.** DISCLAIMER **This does NOT apply to about 98% of the posters tothis list.This is not telling newbies "Go away".This is not anattempt to scare anyone away.My stated comments are my own.Here's the progression, for those apparently new to such processes.1) You encounter a problem with a Remedy product.2) You try to fix it yourself.3) You seek help from your co-workers (if any).4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process.5) Repeat steps 2-4 at least until the most apparent solutions have beentried.6) You contact Remedy Support and/or the list.7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantialeffort to help themselves.It is intended to be an aid to, not asubstitute for, learning how to do your job.While we were all newbiesat some point, and we don't mind helping other newbies gain experience,there are a few people, including several from an offshore organization,who have shown a consistent pattern of asking basic questions to thelist instead of taking the time to read the manuals provided with theproduct, and to actually grow their skills beyond that of newbie.Were I one of these few individuals, or an employee of thisorganization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skillsand initiative to at least learn to code my way out of a wet paper bagwith a map, a knife, and a flashlight.Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying tohelp others by trying to help yourself first.Sergeant-at-Arms:Haul these miscreants away...:)Rick-Original Message- From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Gidd CaldenSent: Tuesday, May 09, 2006 7:12 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Carl,Do you mean that physically or verbally ?In defense of Phil, and he needs no defense, he makes a good Point.While it is often easier to ask a question on the list, perhapsthat should be preceded by the requestor's research including looking atamanual once in awhile.There are more then a few listers that have atendency to ask a question and then wait for the reply and not do anyselfhelp on their sideYOU KNOW WHO YOU ARE !Claire, chime in here if I am to far out in left field?Doh !!Has Remedy stopped shipping pdf guides, manuals and reference materialsnow?My .02 Regards...Gidd-Original Message-From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl ReenusSent: Tuesday, May 09, 2006 5:40 AMTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Ha, what an ass!From: " [EMAIL PROTECTED]" [EMAIL PROTECTED]Reply-To: arslist@ARSLIST.ORGTo: arslist@ARSLIST.ORGSubject: Re: Pager Notifications.Date: Mon, 8 May 2006 23:05:45 -0400Got a manual?Ever read it?Been to training?We have, try it.-Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED]Date: Mon,8 May 2006 22:36:21 -0400To: arslist@ARSLIST.ORGSubject: Pager Notifications.:-) Hi list,:-):-):-) SLA have 2 notification one is "Email" and the other is
Re: OT: Lazy posters
What about those of us who only get that blinding flash of inspiration as soon as we click send? Nick On Tue, 9 May 2006 08:23:46 -0700, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right, and it's high time for some people to get a wake-up call with a clue-by-4. ** DISCLAIMER ** This does NOT apply to about 98% of the posters to this list. This is not telling newbies Go away. This is not an attempt to scare anyone away. My stated comments are my own. Here's the progression, for those apparently new to such processes. 1) You encounter a problem with a Remedy product. 2) You try to fix it yourself. 3) You seek help from your co-workers (if any). 4) You read the manuals and check the Remedy KB to see if there's some tidbit of information that might help with that process. 5) Repeat steps 2-4 at least until the most apparent solutions have been tried. 6) You contact Remedy Support and/or the list. 7) You (probably) receive help from Remedy Support and/or the list. The ARSList is here to help people who have first made a substantial effort to help themselves. It is intended to be an aid to, not a substitute for, learning how to do your job. While we were all newbies at some point, and we don't mind helping other newbies gain experience, there are a few people, including several from an offshore organization, who have shown a consistent pattern of asking basic questions to the list instead of taking the time to read the manuals provided with the product, and to actually grow their skills beyond that of newbie. Were I one of these few individuals, or an employee of this organization, I would hope that I would do what most posters do here - display to the rest of my professional community that I had the skills and initiative to at least learn to code my way out of a wet paper bag with a map, a knife, and a flashlight. Remedy isn't THAT hard to learn. Executive Summary: Please respect the time of those who are trying to help others by trying to help yourself first. Sergeant-at-Arms: Haul these miscreants away... :) Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Calden Sent: Tuesday, May 09, 2006 7:12 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Carl, Do you mean that physically or verbally ? In defense of Phil, and he needs no defense, he makes a good Point. While it is often easier to ask a question on the list, perhaps that should be preceded by the requestor's research including looking at a manual once in awhile. There are more then a few listers that have a tendency to ask a question and then wait for the reply and not do any self help on their side YOU KNOW WHO YOU ARE ! Claire, chime in here if I am to far out in left field? Doh !! Has Remedy stopped shipping pdf guides, manuals and reference materials now? My .02 Regards...Gidd -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 5:40 AM To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Ha, what an ass! From: [EMAIL PROTECTED] [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: Pager Notifications. Date: Mon, 8 May 2006 23:05:45 -0400 Got a manual? Ever read it? Been to training? We have, try it. -Original message- From: Mallikharjunudu_Chidella [EMAIL PROTECTED] Date: Mon, 8 May 2006 22:36:21 -0400 To: arslist@ARSLIST.ORG Subject: Pager Notifications. :-) Hi list, :-) :-) :-) SLA have 2 notification one is Email and the other is Pager. Email :-) Notification can be created using Send Alert or Email and for pager we :-) should use Send Page or Run Process option to create pager :-) notification through command line statement to send a page or run an :-) executable. :-) :-) Can you please let me know about the command line statement to be given :-) in the Send Page or Run Process for the pager notification. :-) :-) Thanks in advance. :o) :-) :-) Thanks :-) :-) Malli :-) :-) :-) :-) :-) :-) :-) DISCLAIMER: :-) This email (including any attachments) is intended for the sole use of :-) the intended recipient/s and may contain material that is CONFIDENTIAL :-) AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or :-) copying or distribution or forwarding of any or all of the contents in :-) this message is STRICTLY PROHIBITED. If you are not the intended :-) recipient, please contact the sender by email and delete all copies; :-) your cooperation in this regard is appreciated. :-) :-) ___ :-) UNSUBSCRIBE or access
Re: OT: Lazy posters
http://listserv.rbugs.com/archives/arslist.html as asked earlier today. We'll ignore that the Subject has nothing to do with the question, which in a way makes the subject accurate: Lazy posters don't change the Subject line. But I digresss. I think this discussion is now becoming repetitive, so unless someone has something NEW to add, let us move on to new topics. ... Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Russ Grant Sent: May 9, 2006 16:55 To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Another resource that I have used for years is the ARList Archieve. For some reason, as of late it seems to be out of commission. Does anyone know how to get to it?? The old archieve could be found here: http://listserv.rbugs.com/archive/arslist.html Russ Grant San Diego, CA ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: OT: Lazy posters
I do agree a lot that self-learning exercise makes a hell lot of difference to mind and body and, for this sake, to ARSList as well. However I would like to draw attention to some simple facts: - Language: AR is sold in lots of places around the world, and believe, not everyone speaks English. Yes, of course English is the preferred language! What to say?! Plus not everyone knows what clue-by-4 means. And ROFL? - Money: lots of us, posters from all over the world, do not get our salaries in dollars. So, think in terms of applying yourself versus money you get to it. Sense of achievement? Yes! I find it beautiful the capacity of some to dedicate to something for so long, but what about other basic needs? - Time: the invaluable time. If you have it and want to answer, do it! If not, just ignore the question! I suppose it will make the poster (better still, their employer) spend some money in a proper course. Please understand that I am putting some time here to try and say that everyone has their reasons to ask and to complain. Like Scott Parrish, I do see value in all comments. Well, use the list to ask simple questions, answers them, vent your spleen or just read them like a lot of us do. Enough said! PS: for the achronyms and abbreviations, see www.stands4.com and by the way (or BTW) I found it with the help of super Google. Júlio -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Russ Grant Sent: Wednesday, 10 May 2006 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Another resource that I have used for years is the ARList Archieve. For some reason, as of late it seems to be out of commission. Does anyone know how to get to it?? The old archieve could be found here: http://listserv.rbugs.com/archive/arslist.html Russ Grant San Diego, CA From: Susan Palmer [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 13:06:11 -0500 I have always been amazed at how patient many of the responders are to posters. Especially when you can tell that there is no way any attempt to look in the manuals or the arslist archives was done. It is hard to sometimes find what you're looking for in the pdf's, much less the knowledge base on the support site. But if you are taking the time to just read these postings, whether they actually apply to something you're doing at the time, you get a feel for the 'lingo' and maybe it will help in your searches and education. Of course the people that are lazy are not reading this, they are just looking for someone to do their work basically. What is really scary, is that some of them are consultants! Thanks to all the patient responders! Susan On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Ah, Andy, you're alright! As I stated earlier, so are about 98% of the rest of the posters. Sorry if I seemed a little harsh on the other 2% - none of whom are first time offenders - but sometimes nice don't feed the bulldog. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent: Tuesday, May 09, 2006 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters I have taken the admin course for 4.5 and can figure out most of the simple things, but I am by no means a programmer and struggle at times getting new features to work. I have always found this list to be very helpful; the most helpful thing there is actually. I have access to the manuals online from the Remedy website, but frequently have no idea where to even begin looking. So I must admit I often try the list before scouring pdf's, but I have always found folks here to be a great help. I have actually wished someone would ask a question simple enough that I could offer an answer (-: Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carl Reenus Sent: Tuesday, May 09, 2006 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Exactly! I was without a manual or training for several weeks when I first started. From: Warren Baltimore [EMAIL PROTECTED] Reply-To: arslist@ARSLIST.ORG To: arslist@ARSLIST.ORG Subject: Re: OT: Lazy posters Date: Tue, 9 May 2006 08:56:41 -0700 Personally, I'd rather like to see a little less scolding and a little more helping. Nobody knows what this person's situation is, whether or not they have a manual (or for that matter any experience with ARS). On 5/9/06, Rick Cook [EMAIL PROTECTED] wrote: Preach it, brother! I'm not the admin, nor am I Claire (there could only one Claire!), so I'll let others admonish people like Carl to actually contribute something before insulting longtime and substantial contributors like Phil. But Phil and Gidd are right
