Re: A little 6.3 mid tier help if you please!
Thanks Matt! I think I'm going to stick with just logging out the tech Warren On Sat, May 9, 2009 at 7:09 PM, Carey Matthew Black wrote: > Warren, > > Ok... how about this... :) > > Put together a small JSP page that would authenticate against the ARS > Server then submit a record and then logout. If you know a little Java > and HTML it should not be to hard to whip that up. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black > wrote: > > Warren, > > > > Oh... strike that.. that only checks the current users password. Doh... > > > > -- > > Carey Matthew Black > > BMC Remedy AR System Skilled Professional (RSP) > > ARS = Action Request System(Remedy) > > > > Love, then teach > > Solution = People + Process + Tools > > Fast, Accurate, Cheap Pick two. > > > > > > > > On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black > wrote: > >> Warren, > >> > >> I would think about this as an idea... > >> > >> BasicGuide-630.2006.05.09.pdf Pg: 619 > >> > >> --> Application-Confirm-Password > >> > >> You can build a dialog to capture the "other users password" and > >> submit it it as a "customer signature record". If the password is > >> valid then a record would be created. If not, then an error should be > >> thrown. > >> > >> Then the tech can finish up anything they need to and submit the whole > >> set of data. :) Or workflow can auto trigger all of that from the > >> dialog when the customer signature submit works. :) > >> > >> Just make sure that the customer could login and sign the records > >> later too and I think you should be good to go. That way the tech > >> could "finish it pending a signature" when the customer is not there, > >> and the customer could sign for it later. > >> > >> -- > >> Carey Matthew Black > >> BMC Remedy AR System Skilled Professional (RSP) > >> ARS = Action Request System(Remedy) > >> > >> Love, then teach > >> Solution = People + Process + Tools > >> Fast, Accurate, Cheap Pick two. > >> > >> > >> > >> On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore > >> wrote: > >>> ** > >>> ARS 6.3 > >>> Mid Tier 6.3 > >>> Apache > >>> > >>> Here's the deal > >>> > >>> I have a form used by the field techs when refreshing new equipment. > Once > >>> the tech has "provisioned" all of the equipment, and they have finished > >>> recording which equipment the customer is getting, he/she clicks a > check box > >>> that pushes the information to a signature page. So far so good > >>> > >>> The problem that I have is I want to instantly pop a window that will > allow > >>> the customer to login and "sign" for the equipment. > >>> > >>> My problem is this, the tech is going to be signed on using the Mid > Tier. I > >>> am using the ViewFormServlet to indicate which form and Request to > open, but > >>> I need it to open NOT as the tech, but as the customer. I've tried > using > >>> the username= paramater, but no matter what I do, the form opens as the > >>> Technician. > >>> > >>> By the way, I'm not doing an open window to the form. Instead, I am > opening > >>> a display only form with a view field. I am setting that view field to > the > >>> page I want. > >>> > >>> Is there a way for me to get to where I want to be? I don't want to > send a > >>> notification to the user via email as that will be subject to the > vagaries > >>> of email and time! I want the tech to be able to just click and go. > Get > >>> the sig and be done. I know that if I logout the tech, then the whole > thing > >>> is going to die (at least that's what I expect to happen.) > >>> > >>> I suspect that there is a way of opening that new browser in the view > field > >>> independant of the technician's session. Any ideas? > >>> > >>> Or do I just need to swallow and go the email route? > >>> > >>> Thanks in Advance! > >>> -- > >>> Warren R. Baltimore II > >>> Remedy Developer > >>> 410-533-5367 > >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > Answers > >>> Are"_ > >> > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: A little 6.3 mid tier help if you please!
Thanks Fred. I suspected that would be the only way to do this...I just didn't want to log anyone out... Oh bother! On Sat, May 9, 2009 at 6:29 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > ** > > Go ahead and logout the technician using the Logout Servlet. Use the goto > parameter to re-open your signature (which will also force a login for the > client). > > > > Something like… /arsys/servlet/LogoutServlet?goto=/arsys/forms/…. ?eid= > > > > Fred > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Warren Baltimore > *Sent:* Saturday, May 09, 2009 4:22 PM > *To:* arslist@ARSLIST.ORG > *Subject:* A little 6.3 mid tier help if you please! > > > > ARS 6.3 > > Mid Tier 6.3 > > Apache > > > > Here's the deal > > > > I have a form used by the field techs when refreshing new equipment. Once > the tech has "provisioned" all of the equipment, and they have finished > recording which equipment the customer is getting, he/she clicks a check box > that pushes the information to a signature page. So far so good > > > > The problem that I have is I want to instantly pop a window that will allow > the customer to login and "sign" for the equipment. > > > > My problem is this, the tech is going to be signed on using the Mid Tier. > I am using the ViewFormServlet to indicate which form and Request to open, > but I need it to open NOT as the tech, but as the customer. I've tried > using the username= paramater, but no matter what I do, the form opens as > the Technician. > > > > By the way, I'm not doing an open window to the form. Instead, I am > opening a display only form with a view field. I am setting that view field > to the page I want. > > > > Is there a way for me to get to where I want to be? I don't want to send a > notification to the user via email as that will be subject to the vagaries > of email and time! I want the tech to be able to just click and go. Get > the sig and be done. I know that if I logout the tech, then the whole thing > is going to die (at least that's what I expect to happen.) > > > > I suspect that there is a way of opening that new browser in the view field > independant of the technician's session. Any ideas? > > > > Or do I just need to swallow and go the email route? > > > > Thanks in Advance! > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: A little 6.3 mid tier help if you please!
Warren, Ok... how about this... :) Put together a small JSP page that would authenticate against the ARS Server then submit a record and then logout. If you know a little Java and HTML it should not be to hard to whip that up. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:49 PM, Carey Matthew Black wrote: > Warren, > > Oh... strike that.. that only checks the current users password. Doh... > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black > wrote: >> Warren, >> >> I would think about this as an idea... >> >> BasicGuide-630.2006.05.09.pdf Pg: 619 >> >> --> Application-Confirm-Password >> >> You can build a dialog to capture the "other users password" and >> submit it it as a "customer signature record". If the password is >> valid then a record would be created. If not, then an error should be >> thrown. >> >> Then the tech can finish up anything they need to and submit the whole >> set of data. :) Or workflow can auto trigger all of that from the >> dialog when the customer signature submit works. :) >> >> Just make sure that the customer could login and sign the records >> later too and I think you should be good to go. That way the tech >> could "finish it pending a signature" when the customer is not there, >> and the customer could sign for it later. >> >> -- >> Carey Matthew Black >> BMC Remedy AR System Skilled Professional (RSP) >> ARS = Action Request System(Remedy) >> >> Love, then teach >> Solution = People + Process + Tools >> Fast, Accurate, Cheap Pick two. >> >> >> >> On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore >> wrote: >>> ** >>> ARS 6.3 >>> Mid Tier 6.3 >>> Apache >>> >>> Here's the deal >>> >>> I have a form used by the field techs when refreshing new equipment. Once >>> the tech has "provisioned" all of the equipment, and they have finished >>> recording which equipment the customer is getting, he/she clicks a check box >>> that pushes the information to a signature page. So far so good >>> >>> The problem that I have is I want to instantly pop a window that will allow >>> the customer to login and "sign" for the equipment. >>> >>> My problem is this, the tech is going to be signed on using the Mid Tier. I >>> am using the ViewFormServlet to indicate which form and Request to open, but >>> I need it to open NOT as the tech, but as the customer. I've tried using >>> the username= paramater, but no matter what I do, the form opens as the >>> Technician. >>> >>> By the way, I'm not doing an open window to the form. Instead, I am opening >>> a display only form with a view field. I am setting that view field to the >>> page I want. >>> >>> Is there a way for me to get to where I want to be? I don't want to send a >>> notification to the user via email as that will be subject to the vagaries >>> of email and time! I want the tech to be able to just click and go. Get >>> the sig and be done. I know that if I logout the tech, then the whole thing >>> is going to die (at least that's what I expect to happen.) >>> >>> I suspect that there is a way of opening that new browser in the view field >>> independant of the technician's session. Any ideas? >>> >>> Or do I just need to swallow and go the email route? >>> >>> Thanks in Advance! >>> -- >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >> > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: A little 6.3 mid tier help if you please!
Warren, Oh... strike that.. that only checks the current users password. Doh... -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 6:40 PM, Carey Matthew Black wrote: > Warren, > > I would think about this as an idea... > > BasicGuide-630.2006.05.09.pdf Pg: 619 > > --> Application-Confirm-Password > > You can build a dialog to capture the "other users password" and > submit it it as a "customer signature record". If the password is > valid then a record would be created. If not, then an error should be > thrown. > > Then the tech can finish up anything they need to and submit the whole > set of data. :) Or workflow can auto trigger all of that from the > dialog when the customer signature submit works. :) > > Just make sure that the customer could login and sign the records > later too and I think you should be good to go. That way the tech > could "finish it pending a signature" when the customer is not there, > and the customer could sign for it later. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap Pick two. > > > > On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore > wrote: >> ** >> ARS 6.3 >> Mid Tier 6.3 >> Apache >> >> Here's the deal >> >> I have a form used by the field techs when refreshing new equipment. Once >> the tech has "provisioned" all of the equipment, and they have finished >> recording which equipment the customer is getting, he/she clicks a check box >> that pushes the information to a signature page. So far so good >> >> The problem that I have is I want to instantly pop a window that will allow >> the customer to login and "sign" for the equipment. >> >> My problem is this, the tech is going to be signed on using the Mid Tier. I >> am using the ViewFormServlet to indicate which form and Request to open, but >> I need it to open NOT as the tech, but as the customer. I've tried using >> the username= paramater, but no matter what I do, the form opens as the >> Technician. >> >> By the way, I'm not doing an open window to the form. Instead, I am opening >> a display only form with a view field. I am setting that view field to the >> page I want. >> >> Is there a way for me to get to where I want to be? I don't want to send a >> notification to the user via email as that will be subject to the vagaries >> of email and time! I want the tech to be able to just click and go. Get >> the sig and be done. I know that if I logout the tech, then the whole thing >> is going to die (at least that's what I expect to happen.) >> >> I suspect that there is a way of opening that new browser in the view field >> independant of the technician's session. Any ideas? >> >> Or do I just need to swallow and go the email route? >> >> Thanks in Advance! >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: A little 6.3 mid tier help if you please!
Warren, I would think about this as an idea... BasicGuide-630.2006.05.09.pdf Pg: 619 --> Application-Confirm-Password You can build a dialog to capture the "other users password" and submit it it as a "customer signature record". If the password is valid then a record would be created. If not, then an error should be thrown. Then the tech can finish up anything they need to and submit the whole set of data. :) Or workflow can auto trigger all of that from the dialog when the customer signature submit works. :) Just make sure that the customer could login and sign the records later too and I think you should be good to go. That way the tech could "finish it pending a signature" when the customer is not there, and the customer could sign for it later. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Sat, May 9, 2009 at 5:21 PM, Warren Baltimore wrote: > ** > ARS 6.3 > Mid Tier 6.3 > Apache > > Here's the deal > > I have a form used by the field techs when refreshing new equipment. Once > the tech has "provisioned" all of the equipment, and they have finished > recording which equipment the customer is getting, he/she clicks a check box > that pushes the information to a signature page. So far so good > > The problem that I have is I want to instantly pop a window that will allow > the customer to login and "sign" for the equipment. > > My problem is this, the tech is going to be signed on using the Mid Tier. I > am using the ViewFormServlet to indicate which form and Request to open, but > I need it to open NOT as the tech, but as the customer. I've tried using > the username= paramater, but no matter what I do, the form opens as the > Technician. > > By the way, I'm not doing an open window to the form. Instead, I am opening > a display only form with a view field. I am setting that view field to the > page I want. > > Is there a way for me to get to where I want to be? I don't want to send a > notification to the user via email as that will be subject to the vagaries > of email and time! I want the tech to be able to just click and go. Get > the sig and be done. I know that if I logout the tech, then the whole thing > is going to die (at least that's what I expect to happen.) > > I suspect that there is a way of opening that new browser in the view field > independant of the technician's session. Any ideas? > > Or do I just need to swallow and go the email route? > > Thanks in Advance! > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: A little 6.3 mid tier help if you please!
Go ahead and logout the technician using the Logout Servlet. Use the goto parameter to re-open your signature (which will also force a login for the client). Something like... /arsys/servlet/LogoutServlet?goto=/arsys/forms/ ?eid= Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Warren Baltimore Sent: Saturday, May 09, 2009 4:22 PM To: arslist@ARSLIST.ORG Subject: A little 6.3 mid tier help if you please! ARS 6.3 Mid Tier 6.3 Apache Here's the deal I have a form used by the field techs when refreshing new equipment. Once the tech has "provisioned" all of the equipment, and they have finished recording which equipment the customer is getting, he/she clicks a check box that pushes the information to a signature page. So far so good The problem that I have is I want to instantly pop a window that will allow the customer to login and "sign" for the equipment. My problem is this, the tech is going to be signed on using the Mid Tier. I am using the ViewFormServlet to indicate which form and Request to open, but I need it to open NOT as the tech, but as the customer. I've tried using the username= paramater, but no matter what I do, the form opens as the Technician. By the way, I'm not doing an open window to the form. Instead, I am opening a display only form with a view field. I am setting that view field to the page I want. Is there a way for me to get to where I want to be? I don't want to send a notification to the user via email as that will be subject to the vagaries of email and time! I want the tech to be able to just click and go. Get the sig and be done. I know that if I logout the tech, then the whole thing is going to die (at least that's what I expect to happen.) I suspect that there is a way of opening that new browser in the view field independant of the technician's session. Any ideas? Or do I just need to swallow and go the email route? Thanks in Advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
