Re: AD Integration

2013-04-23 Thread Karthick S
Hi Kiran.

Can you please help me how to do the below request.

Regards.
Karthick

On Wednesday, 17 April 2013, Hullule, Kiran wrote:

 **

 Yes you can achieve this. The Authentication Login Name field (field id
 117) on the User form interacts with the User Name field in the Login
 dialog box according to the following rules:

 If the Authentication Login Name field is present on the User form (this
 field has a value of your LDAP login name) the value contained in this
 field is used for authentication (Refer +VL call in plugin logs) instead of
 the name entered in the User Name field in the Login dialog box. 

 For backwards compatibility, if the Authentication Login Name field is not
 present on the User form or the value in this field is NULL, then the user
 is authenticated with the information entered in the User Name field in the
 Login dialog box and that authentication will be based on Local remedy
 authentication.

To accomplish this you MUST have Cross Reference Blank Password
 parameter set to True (i.e. Blank password in User form for the user).

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Karthick S
 *Sent:* Wednesday, April 17, 2013 12:57 PM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: AD Integration

 ** **

 ** Hi Kiran. 

 ** **

 One question for you. In my org. We have existing user profiles if we need
 to authenticate those users without changing their login name. Is there any
 way to achieve it. I seem one of the BMC doc and tried creating login alias
 name Field ID 117. But nothing works. 

 ** **

 Regards

 Karthick

 On Monday, 15 April 2013, Hullule, Kiran wrote:

 ** 

 Glad to help.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Monday, April 15, 2013 5:42 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

  

 ** 

 Hi Kiran,

  

 It works fine and Special thanks for your support and help.

  

 Regards,

 Karthick S

  

 On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
 

 Hi Kiran. 

  

 I ll chk n let u know



 On Friday, 12 April 2013, Hullule, Kiran wrote:

 ** 

 Karthick,

  

 Please remove these 2 lines from your ar.cfg and restart AR Service to see
 the results:

  

 *AREA-Hub-Plugin: my_area_plug-in.dll*

 *Plugin: areahub.dll*

  

 Plugin server thinks your arealdap plugin is setup for hub but in real
 it’s not.

  

 Give it a try.

  

 Regards,

 Kiran H

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Thursday, April 11, 2013 4:13 AM
 *To:*

 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
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Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-23 Thread Hullule, Kiran
I would suggest to create BMC Support ticket for this if BMC Remedy Integrating 
Guide is not helping you.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Tuesday, April 23, 2013 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

** Hi Kiran.

Can you please help me how to do the below request.

Regards.
Karthick

On Wednesday, 17 April 2013, Hullule, Kiran wrote:
**
Yes you can achieve this. The Authentication Login Name field (field id 117) on 
the User form interacts with the User Name field in the Login dialog box 
according to the following rules:
If the Authentication Login Name field is present on the User form (this field 
has a value of your LDAP login name) the value contained in this field is used 
for authentication (Refer +VL call in plugin logs) instead of the name entered 
in the User Name field in the Login dialog box.
For backwards compatibility, if the Authentication Login Name field is not 
present on the User form or the value in this field is NULL, then the user is 
authenticated with the information entered in the User Name field in the Login 
dialog box and that authentication will be based on Local remedy authentication.
   To accomplish this you MUST have Cross Reference Blank Password parameter 
set to True (i.e. Blank password in User form for the user).

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');]
 On Behalf Of Karthick S
Sent: Wednesday, April 17, 2013 12:57 PM
To: 
arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');
Subject: Re: AD Integration

** Hi Kiran.



One question for you. In my org. We have existing user profiles if we need to 
authenticate those users without changing their login name. Is there any way to 
achieve it. I seem one of the BMC doc and tried creating login alias name Field 
ID 117. But nothing works.



Regards

Karthick

On Monday, 15 April 2013, Hullule, Kiran wrote:

**

Glad to help.



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, April 15, 2013 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration



**

Hi Kiran,



It works fine and Special thanks for your support and help.



Regards,

Karthick S



On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:

Hi Kiran.



I ll chk n let u know


On Friday, 12 April 2013, Hullule, Kiran wrote:

**

Karthick,



Please remove these 2 lines from your ar.cfg and restart AR Service to see the 
results:



AREA-Hub-Plugin: my_area_plug-in.dll

Plugin: areahub.dll



Plugin server thinks your arealdap plugin is setup for hub but in real it's not.



Give it a try.



Regards,

Kiran H



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 4:13 AM
To:
_ARSlist: Where the Answers Are and have been for 20 years_


--


Thanks and Regards,
Karthick S

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: AD Integration

2013-04-23 Thread Karthick S
Sure will do tht

On Tuesday, 23 April 2013, Hullule, Kiran wrote:

 **

 I would suggest to create BMC Support ticket for this if BMC Remedy
 Integrating Guide is not helping you.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Karthick S
 *Sent:* Tuesday, April 23, 2013 12:41 PM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: AD Integration

 ** **

 ** Hi Kiran. 

 ** **

 Can you please help me how to do the below request. 

 ** **

 Regards. 

 Karthick

 On Wednesday, 17 April 2013, Hullule, Kiran wrote:

 ** 

 Yes you can achieve this. The Authentication Login Name field (field id
 117) on the User form interacts with the User Name field in the Login
 dialog box according to the following rules:

 If the Authentication Login Name field is present on the User form (this
 field has a value of your LDAP login name) the value contained in this
 field is used for authentication (Refer +VL call in plugin logs) instead of
 the name entered in the User Name field in the Login dialog box. 

 For backwards compatibility, if the Authentication Login Name field is not
 present on the User form or the value in this field is NULL, then the user
 is authenticated with the information entered in the User Name field in the
 Login dialog box and that authentication will be based on Local remedy
 authentication.

To accomplish this you MUST have Cross Reference Blank Password
 parameter set to True (i.e. Blank password in User form for the user).

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 17, 2013 12:57 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

  

 ** Hi Kiran. 

  

 One question for you. In my org. We have existing user profiles if we need
 to authenticate those users without changing their login name. Is there any
 way to achieve it. I seem one of the BMC doc and tried creating login alias
 name Field ID 117. But nothing works. 

  

 Regards

 Karthick

 On Monday, 15 April 2013, Hullule, Kiran wrote:

 ** 

 Glad to help.

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Monday, April 15, 2013 5:42 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

  

 ** 

 Hi Kiran,

  

 It works fine and Special thanks for your support and help.

  

 Regards,

 Karthick S

  

 On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
 

 Hi Kiran. 

  

 I ll chk n let u know



 O
 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
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Re: AD Integration

2013-04-23 Thread Carl Wilson
Hi,

Alternately you can reference the following webinar which provides a
comprehensive overview of LDAP:

 

https://communities.bmc.com/docs/DOC-1712#

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 23 April 2013 08:11
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

 

** Hi Kiran. 

 

Can you please help me how to do the below request. 

 

Regards. 

Karthick

On Wednesday, 17 April 2013, Hullule, Kiran wrote:

** 

Yes you can achieve this. The Authentication Login Name field (field id 117)
on the User form interacts with the User Name field in the Login dialog box
according to the following rules:

If the Authentication Login Name field is present on the User form (this
field has a value of your LDAP login name) the value contained in this field
is used for authentication (Refer +VL call in plugin logs) instead of the
name entered in the User Name field in the Login dialog box. 

For backwards compatibility, if the Authentication Login Name field is not
present on the User form or the value in this field is NULL, then the user
is authenticated with the information entered in the User Name field in the
Login dialog box and that authentication will be based on Local remedy
authentication.

   To accomplish this you MUST have Cross Reference Blank Password parameter
set to True (i.e. Blank password in User form for the user).

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of
Karthick S
Sent: Wednesday, April 17, 2013 12:57 PM
To: arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); 
Subject: Re: AD Integration

 

** Hi Kiran. 

 

One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works. 

 

Regards

Karthick

On Monday, 15 April 2013, Hullule, Kiran wrote:

** 

Glad to help.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, April 15, 2013 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

 

** 

Hi Kiran,

 

It works fine and Special thanks for your support and help.

 

Regards,

Karthick S

 

On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:

Hi Kiran. 

 

I ll chk n let u know



On Friday, 12 April 2013, Hullule, Kiran wrote:

** 

Karthick,

 

Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:

 

AREA-Hub-Plugin: my_area_plug-in.dll

Plugin: areahub.dll

 

Plugin server thinks your arealdap plugin is setup for hub but in real it's
not.

 

Give it a try.

 

Regards,

Kiran H

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 4:13 AM
To:

_ARSlist: Where the Answers Are and have been for 20 years_ 



-- 

 

 

Thanks and Regards,

Karthick S


_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: AD Integration

2013-04-17 Thread Karthick S
Hi Kiran.

One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.

Regards
Karthick

On Monday, 15 April 2013, Hullule, Kiran wrote:

 **

 Glad to help.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Karthick S
 *Sent:* Monday, April 15, 2013 5:42 PM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: AD Integration

 ** **

 ** 

 Hi Kiran,

 ** **

 It works fine and Special thanks for your support and help.

 ** **

 Regards,

 Karthick S

 ** **

 On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
 

 Hi Kiran. 

 ** **

 I ll chk n let u know



 On Friday, 12 April 2013, Hullule, Kiran wrote:

 ** 

 Karthick,

  

 Please remove these 2 lines from your ar.cfg and restart AR Service to see
 the results:

  

 *AREA-Hub-Plugin: my_area_plug-in.dll*

 *Plugin: areahub.dll*

  

 Plugin server thinks your arealdap plugin is setup for hub but in real
 it’s not.

  

 Give it a try.

  

 Regards,

 Kiran H

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Thursday, April 11, 2013 4:13 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

  

 ** 

 Karthick,

  

 Is the AR server able to access the LDAP server? Use the ldap.exe from the
 AR Server and see if it works on that.

  

 Does the bind user have any double byte characters for a password? There
 used to be (and I think there still is) an issue with the AR Server not
 able to authenticate users that have double byte characters for a password.
 

  

 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
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Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-15 Thread Karthick S
Hi Kiran,

It works fine and Special thanks for your support and help.

Regards,
Karthick S


On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:

 Hi Kiran.

 I ll chk n let u know


 On Friday, 12 April 2013, Hullule, Kiran wrote:

 **

 Karthick,

 ** **

 Please remove these 2 lines from your ar.cfg and restart AR Service to
 see the results:

 ** **

 *AREA-Hub-Plugin: my_area_plug-in.dll*

 *Plugin: areahub.dll*

 ** **

 Plugin server thinks your arealdap plugin is setup for hub but in real
 it’s not.

 ** **

 Give it a try.

 ** **

 Regards,

 Kiran H

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Thursday, April 11, 2013 4:13 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

 ** **

 ** 

 Karthick,

 ** **

 Is the AR server able to access the LDAP server? Use the ldap.exe from
 the AR Server and see if it works on that.

 ** **

 Does the bind user have any double byte characters for a password? There
 used to be (and I think there still is) an issue with the AR Server not
 able to authenticate users that have double byte characters for a password.
 

 ** **

 These are the two things that I can think of from the top of my head with
 the absence of detailed errors in the arjavaplugin log.

 ** **

 Joe

 ** **
 --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 9:49 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

 ** **

 ** 

 Plugin Log:

 ** **

 PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC 
 Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
  OK

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC 
 Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CT
  ARDBCCommitTransaction   -- vendor
 REMEDY.ARDBC.SERVER.ADMINISTRATION

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC 
 Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
  OK

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VL
  AREAVerifyLoginCallback  -- user sundararajan

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VL
  AREAVerifyLoginCallback  -- user ali\sundararajan

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VL
  AREAVerifyLoginCallback  -- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VL
  AREAVerifyLoginCallback  -- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA  
 Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

 PLGN TI
 _ARSlist: Where the Answers Are and have been for 20 years_



 --
 **
 **
 *Thanks and Regards,*
 *Karthick S*




-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
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Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-15 Thread Hullule, Kiran
Glad to help.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, April 15, 2013 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Hi Kiran,

It works fine and Special thanks for your support and help.

Regards,
Karthick S

On Fri, Apr 12, 2013 at 8:55 PM, Karthick S 
karthick...@gmail.commailto:karthick...@gmail.com wrote:
Hi Kiran.

I ll chk n let u know


On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,

Please remove these 2 lines from your ar.cfg and restart AR Service to see the 
results:

AREA-Hub-Plugin: my_area_plug-in.dll
Plugin: areahub.dll

Plugin server thinks your arealdap plugin is setup for hub but in real it's not.

Give it a try.

Regards,
Kiran H

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 4:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration



**

Karthick,



Is the AR server able to access the LDAP server? Use the ldap.exe from the AR 
Server and see if it works on that.



Does the bind user have any double byte characters for a password? There used 
to be (and I think there still is) an issue with the AR Server not able to 
authenticate users that have double byte characters for a password.



These are the two things that I can think of from the top of my head with the 
absence of detailed errors in the arjavaplugin log.



Joe





From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration



**

Plugin Log:



PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TI
_ARSlist: Where the Answers Are and have been for 20 years_


--


Thanks and Regards,
Karthick S




--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-12 Thread Hullule, Kiran
Karthick,

Please remove these 2 lines from your ar.cfg and restart AR Service to see the 
results:

AREA-Hub-Plugin: my_area_plug-in.dll
Plugin: areahub.dll

Plugin server thinks your arealdap plugin is setup for hub but in real it's not.

Give it a try.

Regards,
Kiran H

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, April 11, 2013 4:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**

Karthick,



Is the AR server able to access the LDAP server? Use the ldap.exe from the AR 
Server and see if it works on that.



Does the bind user have any double byte characters for a password? There used 
to be (and I think there still is) an issue with the AR Server not able to 
authenticate users that have double byte characters for a password.



These are the two things that I can think of from the top of my head with the 
absence of detailed errors in the arjavaplugin log.



Joe


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Plugin Log:

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

I have Give the RPC Program number correct and even checked the cross reference 
blank password, but still nothing happening.

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran 
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.
Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: AD Integration

**
Hi All,

I have configured AREA LDAP and i have verified the LDAP connection through 
ldap.exe, the connection was established.

After configured the AREA form, I have updated the EA tab in Server 
information, still i am unable to achieve AD integration. Please help me on 
this.

--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-12 Thread Karthick S
Hi Kiran.

I ll chk n let u know

On Friday, 12 April 2013, Hullule, Kiran wrote:

 **

 Karthick,

 ** **

 Please remove these 2 lines from your ar.cfg and restart AR Service to see
 the results:

 ** **

 *AREA-Hub-Plugin: my_area_plug-in.dll*

 *Plugin: areahub.dll*

 ** **

 Plugin server thinks your arealdap plugin is setup for hub but in real
 it’s not.

 ** **

 Give it a try.

 ** **

 Regards,

 Kiran H

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Joe D'Souza
 *Sent:* Thursday, April 11, 2013 4:13 AM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: AD Integration

 ** **

 ** 

 Karthick,

 ** **

 Is the AR server able to access the LDAP server? Use the ldap.exe from the
 AR Server and see if it works on that.

 ** **

 Does the bind user have any double byte characters for a password? There
 used to be (and I think there still is) an issue with the AR Server not
 able to authenticate users that have double byte characters for a password.
 

 ** **

 These are the two things that I can think of from the top of my head with
 the absence of detailed errors in the arjavaplugin log.

 ** **

 Joe

 ** **
 --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 9:49 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: AD Integration

 ** **

 ** 

 Plugin Log:

 ** **

 PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
  OK

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
 -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
  OK

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

 PLGN TI
 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

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Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-10 Thread Hullule, Kiran
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.
Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORG
Subject: AD Integration

**
Hi All,

I have configured AREA LDAP and i have verified the LDAP connection through 
ldap.exe, the connection was established.

After configured the AREA form, I have updated the EA tab in Server 
information, still i am unable to achieve AD integration. Please help me on 
this.

--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-10 Thread Karthick S
Plugin Log:

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
 OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
 OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
   -- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
   FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
   -- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
   FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
   FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
   FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.


On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.comwrote:

 **

 What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
 invalid credential?  Found user but password bad?  Invalid bind user?
 Invalid bind password?  User not found?   I am sure you will see something
 useful.

 Make sure you have 390695 set under EA tab for external authentication rpc
 socket also cross reference blank password is checked .

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 7:12 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* AD Integration

 ** **

 ** 

 Hi All,

 ** **

 I have configured AREA LDAP and i have verified the LDAP connection
 through ldap.exe, the connection was established.

 ** **

 After configured the AREA form, I have updated the EA tab in Server
 information, still i am unable to achieve AD integration. Please help me on
 this.
 

 ** **

 -- 

  

  

 *Thanks and Regards,*

 *Karthick S*

 _ARSlist: Where the Answers Are and have been for 20 years_ 
 _ARSlist: Where the Answers Are and have been for 20 years_




-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-10 Thread Hullule, Kiran
Please can you set Plugin-Log-Level to ALL from server admin console and then 
reproduce the error,get the logs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Plugin Log:

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

I have Give the RPC Program number correct and even checked the cross reference 
blank password, but still nothing happening.

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran 
kiran_hull...@bmc.commailto:kiran_hull...@bmc.com wrote:
**
What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.
Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: AD Integration

**
Hi All,

I have configured AREA LDAP and i have verified the LDAP connection through 
ldap.exe, the connection was established.

After configured the AREA form, I have updated the EA tab in Server 
information, still i am unable to achieve AD integration. Please help me on 
this.

--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_



--


Thanks and Regards,
Karthick S
_ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-10 Thread Karthick S
I did that too and got those clear error logs.

On Wednesday, 10 April 2013, Hullule, Kiran wrote:

 **

 Please can you set Plugin-Log-Level to “ALL” from server admin console and
 then reproduce the error,get the logs

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
 Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 7:19 PM
 *To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 *Subject:* Re: AD Integration

 ** **

 ** 

 Plugin Log:

 ** **

 PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
  OK

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
 -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

 PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
  OK

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

 PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

 PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

 PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

 PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
 ARDBCGetListEntryWithFields  -- vendor
 REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

 ** **

 I have Give the RPC Program number correct and even checked the cross
 reference blank password, but still nothing happening.

 ** **

 On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
 wrote:

 ** 

 What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
 invalid credential?  Found user but password bad?  Invalid bind user?
 Invalid bind password?  User not found?   I am sure you will see something
 useful.

 Make sure you have 390695 set under EA tab for external authentication rpc
 socket also cross reference blank password is checked .

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
 *Sent:* Wednesday, April 10, 2013 7:12 PM
 *T*
 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

___
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Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-10 Thread Carl Wilson
Hi,

Is the user you have configured in the AREA forms setup for a Simple Bind
in AD?

 

The LDP.exe tool can login using different authentication methods but ARS
expects a Simple Bind user to be provided and used. 

This user must also be specified in the AREA configuration as a fully
qualified distignuishedName (including CN, OU, etc).

 

Check with your AD team to ensure that the credentials supplied are for a
Simple Bind user configuration.

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 10 April 2013 15:19
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

 

** I did that too and got those clear error logs. 

On Wednesday, 10 April 2013, Hullule, Kiran wrote:

** 

Please can you set Plugin-Log-Level to ALL from server admin console and
then reproduce the error,get the logs

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of
Karthick S
Sent: Wednesday, April 10, 2013 7:19 PM
To: arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); 
Subject: Re: AD Integration

 

** 

Plugin Log:

 

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

 

I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.

 

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:

** 

What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential?  Found user but password bad?  Invalid bind user?
Invalid bind password?  User not found?   I am sure you will see something
useful.

Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
T

_ARSlist: Where the Answers Are and have been for 20 years_ 



-- 

 

 

Thanks and Regards,

Karthick S


_ARSlist: Where the Answers Are and have been for 20 years_ 


___
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Where the Answers Are, and have been for 20 years


Re: AD Integration

2013-04-10 Thread Hullule, Kiran
If you can share ar.cfg that will help.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson
Sent: Wednesday, April 10, 2013 8:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

**
Hi,
Is the user you have configured in the AREA forms setup for a Simple Bind in 
AD?

The LDP.exe tool can login using different authentication methods but ARS 
expects a Simple Bind user to be provided and used.
This user must also be specified in the AREA configuration as a fully qualified 
distignuishedName (including CN, OU, etc).

Check with your AD team to ensure that the credentials supplied are for a 
Simple Bind user configuration.



Kind Regards,

Carl Wilson

http://www.missingpiecessoftware.com/

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 10 April 2013 15:19
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

** I did that too and got those clear error logs.

On Wednesday, 10 April 2013, Hullule, Kiran wrote:
**
Please can you set Plugin-Log-Level to ALL from server admin console and then 
reproduce the error,get the logs

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');]
 On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:19 PM
To: 
arslist@ARSLIST.ORGjavascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG');
Subject: Re: AD Integration

**

Plugin Log:



PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE  
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT  
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback   
   -- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback   
   -- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback   
   -- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC: 
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC: 
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields   
   -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form



I have Give the RPC Program number correct and even checked the cross reference 
blank password, but still nothing happening.



On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com wrote:

**

What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid 
credential?  Found user but password bad?  Invalid bind user? Invalid bind 
password?  User not found?   I am sure you will see something useful.

Make sure you have 390695 set under EA tab for external authentication rpc 
socket also cross reference blank password is checked .



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
T
_ARSlist: Where the Answers Are and have been for 20 years_


--


Thanks and Regards,
Karthick S

_ARSlist: Where the Answers Are and have been for 20 years_
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: AD Integration

2013-04-10 Thread Joe D'Souza
Karthick,

 

Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.

 

Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not able
to authenticate users that have double byte characters for a password.

 

These are the two things that I can think of from the top of my head with
the absence of detailed errors in the arjavaplugin log.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 9:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: AD Integration

 

** 

Plugin Log:

 

PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION

PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan

PLGN TID: 032844 RPC ID: 000110 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan

PLGN TID: 032844 RPC ID: 000111 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000112 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local

PLGN TID: 032844 RPC ID: 000113 Queue: AREA   Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL

PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC  Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields  -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form

 

I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.

 

On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:

** 

What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential?  Found user but password bad?  Invalid bind user?
Invalid bind password?  User not found?   I am sure you will see something
useful.

Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Wednesday, April 10, 2013 7:12 PM
To: arslist@ARSLIST.ORG
Subject: AD Integration

 

** 

Hi All,

 

I have configured AREA LDAP and i have verified the LDAP connection through
ldap.exe, the connection was established.

 

After configured the AREA form, I have updated the EA tab in Server
information, still i am unable to achieve AD integration. Please help me on
this. 


 

-- 

 

 

Thanks and Regards,

Karthick S


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Re: Ad Integration with remedy 7.1

2013-04-05 Thread Carl Wilson
Hi,

Take a look at the following tutorial (and related tutorials):

 

https://communities.bmc.com/communities/docs/DOC-10142

 

  _  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: 05 April 2013 05:49
To: arslist@ARSLIST.ORG
Subject: Re: Ad Integration with remedy 7.1

 

** I tried and configure still need some more guidance to start. 

On Friday, 5 April 2013, Karthik wrote:

** 

go through the ARS config guide and integration guide. They provide detailed
information

 

Regards,

Karthik

 

On 5 April 2013 10:07, Parekar, Rahul rahul_pare...@bmc.com
javascript:_e(%7b%7d,%20'cvml',%20'rahul_pare...@bmc.com');  wrote:

There are various ways to configure AREA LDAP.

1. Authenticate unregistered Users - If this option is set then user does
not need to be exist in user form. AR tries to authenticate user using
external authentication.
2. Cross Reference Blank Password - User need to be exist in User form with
no password. In this case AR tries to cross-reference the user using
external authentication.
3. Authentication Chaining Mode - There are various behaviors/ways using
this option. I would suggest to go through 7.1 Integration guide.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); ] On Behalf Of
Karthick
Sent: Friday, 5 April 2013 4:31 AM
To: arslist@ARSLIST.ORG
javascript:_e(%7b%7d,%20'cvml',%20'arslist@ARSLIST.ORG'); 
Subject: Ad Integration with remedy 7.1

Hi All.

In my project we are planning to use AD integration with remedy.

I have configured Area form and I really don't know how to start from there.

It is possible to authenticate user without using vendor form. ?

Can anyone help me.

I m using remedy 7.1 version.

Sent from my iPhone


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Where the Answers Are, and have been for 20 years





 

-- 
- Karthik 

_ARSlist: Where the Answers Are and have been for 20 years_ 



-- 

 

 

Thanks and Regards,

Karthick S


_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Ad Integration with remedy 7.1

2013-04-04 Thread Parekar, Rahul
There are various ways to configure AREA LDAP. 

1. Authenticate unregistered Users - If this option is set then user does not 
need to be exist in user form. AR tries to authenticate user using external 
authentication.
2. Cross Reference Blank Password - User need to be exist in User form with no 
password. In this case AR tries to cross-reference the user using external 
authentication.
3. Authentication Chaining Mode - There are various behaviors/ways using this 
option. I would suggest to go through 7.1 Integration guide.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick
Sent: Friday, 5 April 2013 4:31 AM
To: arslist@ARSLIST.ORG
Subject: Ad Integration with remedy 7.1

Hi All. 

In my project we are planning to use AD integration with remedy. 

I have configured Area form and I really don't know how to start from there. 

It is possible to authenticate user without using vendor form. ?

Can anyone help me. 

I m using remedy 7.1 version. 

Sent from my iPhone

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Re: Ad Integration with remedy 7.1

2013-04-04 Thread Karthik
go through the ARS config guide and integration guide. They provide
detailed information

Regards,
Karthik


On 5 April 2013 10:07, Parekar, Rahul rahul_pare...@bmc.com wrote:

 There are various ways to configure AREA LDAP.

 1. Authenticate unregistered Users - If this option is set then user does
 not need to be exist in user form. AR tries to authenticate user using
 external authentication.
 2. Cross Reference Blank Password - User need to be exist in User form
 with no password. In this case AR tries to cross-reference the user using
 external authentication.
 3. Authentication Chaining Mode - There are various behaviors/ways using
 this option. I would suggest to go through 7.1 Integration guide.


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Karthick
 Sent: Friday, 5 April 2013 4:31 AM
 To: arslist@ARSLIST.ORG
 Subject: Ad Integration with remedy 7.1

 Hi All.

 In my project we are planning to use AD integration with remedy.

 I have configured Area form and I really don't know how to start from
 there.

 It is possible to authenticate user without using vendor form. ?

 Can anyone help me.

 I m using remedy 7.1 version.

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




-- 
- Karthik

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Re: Ad Integration with remedy 7.1

2013-04-04 Thread Karthick S
I tried and configure still need some more guidance to start.

On Friday, 5 April 2013, Karthik wrote:

 **
 go through the ARS config guide and integration guide. They provide
 detailed information

 Regards,
 Karthik


 On 5 April 2013 10:07, Parekar, Rahul 
 rahul_pare...@bmc.comjavascript:_e({}, 'cvml', 'rahul_pare...@bmc.com');
  wrote:

 There are various ways to configure AREA LDAP.

 1. Authenticate unregistered Users - If this option is set then user does
 not need to be exist in user form. AR tries to authenticate user using
 external authentication.
 2. Cross Reference Blank Password - User need to be exist in User form
 with no password. In this case AR tries to cross-reference the user using
 external authentication.
 3. Authentication Chaining Mode - There are various behaviors/ways using
 this option. I would suggest to go through 7.1 Integration guide.


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');]
 On Behalf Of Karthick
 Sent: Friday, 5 April 2013 4:31 AM
 To: arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
 'arslist@ARSLIST.ORG');
 Subject: Ad Integration with remedy 7.1

 Hi All.

 In my project we are planning to use AD integration with remedy.

 I have configured Area form and I really don't know how to start from
 there.

 It is possible to authenticate user without using vendor form. ?

 Can anyone help me.

 I m using remedy 7.1 version.

 Sent from my iPhone


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years




 --
 - Karthik
 _ARSlist: Where the Answers Are and have been for 20 years_



-- 
**
**
*Thanks and Regards,*
*Karthick S*

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