Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
That did work... I got it installed and what passes for a management interface came up like it was supposed to. Next I'll try to load the integration they have to Service Desk 7.6; the integration to Change Management 7.6 is still in the works. I'll bet those installers don't want to run, either. This is the first time I have tried out the compatibility mode on Server 2008 R2; I never needed it on either of the Windows 7 machines that I have worked with. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, February 04, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Offhand question... Can you fool the client using Windows Program Compatibility into thinking it is on a lower OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 04, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 x64 environment? According to Alarmpoint, we won't be able to do this until 2011 because their lame Java Client, that has to be installed directly on the AR Server, won't support higher than Server 2003 until then. What have they been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software appears to be running just fine on Win2K8R2x64 for several months now, but if I want to tie it in to Alarmpoint I will have to move the entire AR Server and apps back to Server 2003. The only other option is some sort of a hack performed by their professional services (for a price) that passes scripts from the AR Server to a separate Alarmpoint Java Client (on a supported OS) which is probably fraught with reliability problems. I am less and less impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their (Alarmpoint) docs make the BMC docs look REALLY GOOD! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
I’m curious if anyone has successfully integrated Alarmpoint to ARS 7.5/ITSM 7.6 on UNIX installations. Thanks, Ranjith On Thu, Feb 4, 2010 at 2:18 PM, Doug Blair wrote: > Lis... > > You can bypass some of the AlarmPoint java issue by interacting with > AlarmPoint using their web services... > > http:// server>:8080/api/services/AlarmPointWebService?wsdl > > This will allow you to put things/events/incidents/people/groups into the > AlarmPoint server, but won't allow AlarmPoint to annotate your work logs as > AP expects to talk to their Java client. > > However, the Ap Java client's interaction with Remedy is through Remedy's > own web services, which means you could put it on a separate little box for > a few months until they catch up. > > Actually, I think that compatibility mode trick might be worth checking out > first :-) > > Doug > > > On Feb 4, 2010, at 1:28 PM, strauss wrote: > > > > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows > 2008 R2 x64 environment? According to Alarmpoint, we won't be able to do > this until 2011 because their lame Java Client, that has to be installed > directly on the AR Server, won't support higher than Server 2003 until then. > What have they been doing for the last 7 years, I wonder? All of the BMC > 7.5/7.6 software appears to be running just fine on Win2K8R2x64 for several > months now, but if I want to tie it in to Alarmpoint I will have to move the > entire AR Server and apps back to Server 2003. The only other option is > some sort of a hack performed by their professional services (for a price) > that passes scripts from the AR Server to a separate Alarmpoint Java Client > (on a supported OS) which is probably fraught with reliability problems. I > am less and less impressed with Alarmpoint - and for you long-time > Remedy/BMC folks, their (Alarmpoint) docs make the BMC docs look REALLY > GOOD! > > > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > > ___ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.netARSlist: > > "Where the Answers Are" > > > > Doug > > -- > Doug Blair > d...@blairing.com > +1 224-558-5462 > > 200 North Arlington Heights Road > Arlington Heights, Illinois 60004 > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > > > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
Lis... You can bypass some of the AlarmPoint java issue by interacting with AlarmPoint using their web services... http://:8080/api/services/AlarmPointWebService?wsdl This will allow you to put things/events/incidents/people/groups into the AlarmPoint server, but won't allow AlarmPoint to annotate your work logs as AP expects to talk to their Java client. However, the Ap Java client's interaction with Remedy is through Remedy's own web services, which means you could put it on a separate little box for a few months until they catch up. Actually, I think that compatibility mode trick might be worth checking out first :-) Doug On Feb 4, 2010, at 1:28 PM, strauss wrote: > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 > x64 environment? According to Alarmpoint, we won't be able to do this until > 2011 because their lame Java Client, that has to be installed directly on the > AR Server, won't support higher than Server 2003 until then. What have they > been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software > appears to be running just fine on Win2K8R2x64 for several months now, but if > I want to tie it in to Alarmpoint I will have to move the entire AR Server > and apps back to Server 2003. The only other option is some sort of a hack > performed by their professional services (for a price) that passes scripts > from the AR Server to a separate Alarmpoint Java Client (on a supported OS) > which is probably fraught with reliability problems. I am less and less > impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their > (Alarmpoint) docs make the BMC docs look REALLY GOOD! > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" <> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
If only we had suite licensing and COULD... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Thursday, February 04, 2010 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Hi, Can you set up an extra server as a server in a server-group, and use that as the AlarmPoint integration? -- Jarl 2010/2/4 strauss : > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 > x64 environment? According to Alarmpoint, we won't be able to do this until > 2011 because their lame Java Client, that has to be installed directly on the > AR Server, won't support higher than Server 2003 until then. What have they > been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software > appears to be running just fine on Win2K8R2x64 for several months now, but if > I want to tie it in to Alarmpoint I will have to move the entire AR Server > and apps back to Server 2003. The only other option is some sort of a hack > performed by their professional services (for a price) that passes scripts > from the AR Server to a separate Alarmpoint Java Client (on a supported OS) > which is probably fraught with reliability problems. I am less and less > impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their > (Alarmpoint) docs make the BMC docs look REALLY GOOD! > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
Maybe - good thought! I am playing with that right now to install the 7.1.00.008 Admin Tool on the 7.5 mid-tier server (also Win2K8R2x64) because it is a required app to install the Kinetic Request web and application. That worked (just now) by selecting Windows XP Sp2 compatibility for the admin.exe installer. It runs, and connects to the 7.5.00.003 AR Server; now to see if it will import the Kinetic application. I will try the same technique with the Alarmpoint Java Client next. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Thursday, February 04, 2010 1:55 PM To: arslist@ARSLIST.ORG Subject: Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Offhand question... Can you fool the client using Windows Program Compatibility into thinking it is on a lower OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 04, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 x64 environment? According to Alarmpoint, we won't be able to do this until 2011 because their lame Java Client, that has to be installed directly on the AR Server, won't support higher than Server 2003 until then. What have they been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software appears to be running just fine on Win2K8R2x64 for several months now, but if I want to tie it in to Alarmpoint I will have to move the entire AR Server and apps back to Server 2003. The only other option is some sort of a hack performed by their professional services (for a price) that passes scripts from the AR Server to a separate Alarmpoint Java Client (on a supported OS) which is probably fraught with reliability problems. I am less and less impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their (Alarmpoint) docs make the BMC docs look REALLY GOOD! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
Hi, Can you set up an extra server as a server in a server-group, and use that as the AlarmPoint integration? -- Jarl 2010/2/4 strauss : > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 > x64 environment? According to Alarmpoint, we won't be able to do this until > 2011 because their lame Java Client, that has to be installed directly on the > AR Server, won't support higher than Server 2003 until then. What have they > been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software > appears to be running just fine on Win2K8R2x64 for several months now, but if > I want to tie it in to Alarmpoint I will have to move the entire AR Server > and apps back to Server 2003. The only other option is some sort of a hack > performed by their professional services (for a price) that passes scripts > from the AR Server to a separate Alarmpoint Java Client (on a supported OS) > which is probably fraught with reliability problems. I am less and less > impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their > (Alarmpoint) docs make the BMC docs look REALLY GOOD! > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
Maybe Alarmpoint needs to prorate the cost until they get up to speed with the rest of the world? (Wishful thinking) Jason On Thu, Feb 4, 2010 at 11:28 AM, strauss wrote: > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 > R2 x64 environment? According to Alarmpoint, we won't be able to do this > until 2011 because their lame Java Client, that has to be installed directly > on the AR Server, won't support higher than Server 2003 until then. What > have they been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 > software appears to be running just fine on Win2K8R2x64 for several months > now, but if I want to tie it in to Alarmpoint I will have to move the entire > AR Server and apps back to Server 2003. The only other option is some sort > of a hack performed by their professional services (for a price) that passes > scripts from the AR Server to a separate Alarmpoint Java Client (on a > supported OS) which is probably fraught with reliability problems. I am > less and less impressed with Alarmpoint - and for you long-time Remedy/BMC > folks, their (Alarmpoint) docs make the BMC docs look REALLY GOOD! > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
Another thought...if their interface is through the AR Java plugin, can you install the AR Java plugin on another "compatible" box? On Thu, Feb 4, 2010 at 2:55 PM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote: > Offhand question... Can you fool the client using Windows Program > Compatibility into thinking it is on a lower OS? > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of strauss > Sent: Thursday, February 04, 2010 1:28 PM > To: arslist@ARSLIST.ORG > Subject: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 > > > Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 > R2 x64 environment? According to Alarmpoint, we won't be able to do this > until 2011 because their lame Java Client, that has to be installed directly > on the AR Server, won't support higher than Server 2003 until then. What > have they been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 > software appears to be running just fine on Win2K8R2x64 for several months > now, but if I want to tie it in to Alarmpoint I will have to move the entire > AR Server and apps back to Server 2003. The only other option is some sort > of a hack performed by their professional services (for a price) that passes > scripts from the AR Server to a separate Alarmpoint Java Client (on a > supported OS) which is probably fraught with reliability problems. I am > less and less impressed with Alarmpoint - and for you long-time Remedy/BMC > folks, their (Alarmpoint) docs make the BMC docs look REALLY GOOD! > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.netARSlist: > "Where the Answers Are" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AlarmPoint 4 integration with ARS 7.5 / ITSM 76
Offhand question... Can you fool the client using Windows Program Compatibility into thinking it is on a lower OS? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, February 04, 2010 1:28 PM To: arslist@ARSLIST.ORG Subject: AlarmPoint 4 integration with ARS 7.5 / ITSM 76 Has anyone successfully integrated Alarmpoint to ITSM 76 in a Windows 2008 R2 x64 environment? According to Alarmpoint, we won't be able to do this until 2011 because their lame Java Client, that has to be installed directly on the AR Server, won't support higher than Server 2003 until then. What have they been doing for the last 7 years, I wonder? All of the BMC 7.5/7.6 software appears to be running just fine on Win2K8R2x64 for several months now, but if I want to tie it in to Alarmpoint I will have to move the entire AR Server and apps back to Server 2003. The only other option is some sort of a hack performed by their professional services (for a price) that passes scripts from the AR Server to a separate Alarmpoint Java Client (on a supported OS) which is probably fraught with reliability problems. I am less and less impressed with Alarmpoint - and for you long-time Remedy/BMC folks, their (Alarmpoint) docs make the BMC docs look REALLY GOOD! Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
