Re: OLD Midtier and New technology....
It is We've forced it by policy to always be in compatibility mode. On Mon, Nov 3, 2014 at 9:31 AM, arslist wrote: > ** > > Try putting their IE11 into compatability mode > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* November 3, 2014 7:28 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OLD Midtier and New technology > > > > ** > > I appreciate everyone's responses. I'm kind of between a rock and a hard > place on this one. I can't update the midtier or make any changes to the > environment (it's a long sad story). Luckily, I just discovered that we > have older versions of IE available to my users via Citrix, so I can direct > them to that. > > > > Hopefully in the next month or so we will be moving to 7.6.04 (and then I > can start the upgrade process to 8.1!). > > > > On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi wrote: > > ** > > It does ??? How may I ask ... > > Cannot remember that .. > > Tomcat? Severely exec? We sphere? > > > > Is that in compatibility mode too? > > > > > > > Sent from my iPhone > > > On Oct 31, 2014, at 8:35 PM, LJ LongWing wrote: > > ** > > But, it still has problems with ie11 > > On Oct 31, 2014 5:53 PM, "Pat Zandi" wrote: > > ** > > Actually 7 does work > > Sent from my iPhone > > > On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: > > ** > > for a ‘hail mary’, try mid-tier version 7 > > > > *Joel* > > Joel Sender jdsen...@earthlink.net310.829.5552 > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ > LongWing > *Sent:* Friday, October 31, 2014 6:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OLD Midtier and New technology > > > > ** > > yeathat's probably not going to workI just tried adding an 8.1 to > a 6.3 server I have here and got > > > > ARServer (): ERROR (8203): The server's RPC version is not > supported > > > > it's just too oldso yea...Firefox may be your only way out of the > situation. > > > > On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing > wrote: > > you could install Mid-Tier on new hardware without touching the old one at > alljust to check to see if it works :) > > > > On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I thought about it. But the server is in code freeze due to its advanced > years and the fact that we're going to retire it soon. If I screwed it up, > i'd be in a world of hurt. > > > > On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing > wrote: > > ** > > This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier > against that remedy server, it might alleviate the problems if you can get > it to connect. > > On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > > ** > > I'm hoping that there are some folks experiencing this. > > > > I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, > Midtier 6.3, ITSM 6.3. > > > > The midtier is running on a Solaris box using Apache and New Atlanta. > > > > Recently, my organization decided that the bleeding edge of techcnology > was a good place to go. So, as part of a refresh, they dropped Brand New > Windows 8.1 machines on everyones desk. YAY! These machines are all using > IE 11. > > > > Now, I have a small subset of users (at least the ones I know about) who > are having a hell of a time with this setup. They are unable to log into > our Remedy installation via IE. When they do, they get the following error: > > Caught excepetion undefined: undefined - TypeError: > > Object doesn't support property or method 'getAttribute'...AT: > > undefined > > A few of these people have been able to get by this error by clearing the > cache, taking the site out of and then back into compatability mode. But > with most, no amount of cajoling will get the site to run. > > > > My org is experimenting with putting Firefox out there, I'm hopeful that > this will resolve the issue, but until then I'm stuck. Has anyone ran up > against this issue? Were you able to get around it? Do you hate Win 8.1 > as much as I do? > > > > Thanks in advance! > > -- > > > > Warren R. Baltimore II > > Remedy Developer &g
Re: OLD Midtier and New technology....
Try putting their IE11 into compatability mode From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: November 3, 2014 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: OLD Midtier and New technology ** I appreciate everyone's responses. I'm kind of between a rock and a hard place on this one. I can't update the midtier or make any changes to the environment (it's a long sad story). Luckily, I just discovered that we have older versions of IE available to my users via Citrix, so I can direct them to that. Hopefully in the next month or so we will be moving to 7.6.04 (and then I can start the upgrade process to 8.1!). On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi mailto:remedy...@gmail.com> > wrote: ** It does ??? How may I ask ... Cannot remember that .. Tomcat? Severely exec? We sphere? Is that in compatibility mode too? Sent from my iPhone On Oct 31, 2014, at 8:35 PM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote: ** But, it still has problems with ie11 On Oct 31, 2014 5:53 PM, "Pat Zandi" mailto:remedy...@gmail.com> > wrote: ** Actually 7 does work Sent from my iPhone On Oct 31, 2014, at 6:36 PM, Joel Sender mailto:jdsen...@earthlink.net> > wrote: ** for a ‘hail mary’, try mid-tier version 7 Joel Joel Senderjdsen...@earthlink.net <mailto:jdsen...@earthlink.net> 310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 31, 2014 6:07 AM To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> Subject: Re: OLD Midtier and New technology ** yeathat's probably not going to workI just tried adding an 8.1 to a 6.3 server I have here and got ARServer (): ERROR (8203): The server's RPC version is not supported it's just too oldso yea...Firefox may be your only way out of the situation. On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote: you could install Mid-Tier on new hardware without touching the old one at alljust to check to see if it works :) On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II mailto:warrenbaltim...@gmail.com> > wrote: ** I thought about it. But the server is in code freeze due to its advanced years and the fact that we're going to retire it soon. If I screwed it up, i'd be in a world of hurt. On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing mailto:lj.longw...@gmail.com> > wrote: ** This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier against that remedy server, it might alleviate the problems if you can get it to connect. On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" mailto:warrenbaltim...@gmail.com> > wrote: ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ <http://www.avast.com/> This email is free from viruses and malware because avast! Antivirus <http://www.avast.com/> protection is active. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "W
Re: OLD Midtier and New technology....
I appreciate everyone's responses. I'm kind of between a rock and a hard place on this one. I can't update the midtier or make any changes to the environment (it's a long sad story). Luckily, I just discovered that we have older versions of IE available to my users via Citrix, so I can direct them to that. Hopefully in the next month or so we will be moving to 7.6.04 (and then I can start the upgrade process to 8.1!). On Fri, Oct 31, 2014 at 11:44 PM, Pat Zandi wrote: > ** > It does ??? How may I ask ... > Cannot remember that .. > Tomcat? Severely exec? We sphere? > > Is that in compatibility mode too? > > > > Sent from my iPhone > > On Oct 31, 2014, at 8:35 PM, LJ LongWing wrote: > > ** > > But, it still has problems with ie11 > On Oct 31, 2014 5:53 PM, "Pat Zandi" wrote: > >> ** >> Actually 7 does work >> >> Sent from my iPhone >> >> On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: >> >> ** >> >> for a ‘hail mary’, try mid-tier version 7 >> >> >> >> *Joel* >> >> Joel Senderjdsen...@earthlink.net310.829.5552 >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ >> LongWing >> *Sent:* Friday, October 31, 2014 6:07 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: OLD Midtier and New technology >> >> >> >> ** >> >> yeathat's probably not going to workI just tried adding an 8.1 to >> a 6.3 server I have here and got >> >> >> >> ARServer (): ERROR (8203): The server's RPC version is not >> supported >> >> >> >> it's just too oldso yea...Firefox may be your only way out of the >> situation. >> >> >> >> On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing >> wrote: >> >> you could install Mid-Tier on new hardware without touching the old one >> at alljust to check to see if it works :) >> >> >> >> On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> >> I thought about it. But the server is in code freeze due to its advanced >> years and the fact that we're going to retire it soon. If I screwed it up, >> i'd be in a world of hurt. >> >> >> >> On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing >> wrote: >> >> ** >> >> This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier >> against that remedy server, it might alleviate the problems if you can get >> it to connect. >> >> On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < >> warrenbaltim...@gmail.com> wrote: >> >> ** >> >> I'm hoping that there are some folks experiencing this. >> >> >> >> I've got a pretty old (and soon to be retired) ARS installation. ARS >> 6.3, Midtier 6.3, ITSM 6.3. >> >> >> >> The midtier is running on a Solaris box using Apache and New Atlanta. >> >> >> >> Recently, my organization decided that the bleeding edge of techcnology >> was a good place to go. So, as part of a refresh, they dropped Brand New >> Windows 8.1 machines on everyones desk. YAY! These machines are all using >> IE 11. >> >> >> >> Now, I have a small subset of users (at least the ones I know about) who >> are having a hell of a time with this setup. They are unable to log into >> our Remedy installation via IE. When they do, they get the following error: >> >> Caught excepetion undefined: undefined - TypeError: >> >> Object doesn't support property or method 'getAttribute'...AT: >> >> undefined >> >> A few of these people have been able to get by this error by clearing >> the cache, taking the site out of and then back into compatability mode. >> But with most, no amount of cajoling will get the site to run. >> >> >> >> My org is experimenting with putting Firefox out there, I'm hopeful that >> this will resolve the issue, but until then I'm stuck. Has anyone ran up >> against this issue? Were you able to get around it? Do you hate Win 8.1 >> as much as I do? >> >> >> >> Thanks in advance! >> >> -- >> >> >> >> Warren R. Baltimore II >> >> Remedy Developer >> >> 410-533-5367 >> >> _ARSlist: "Where the Answers Are" and have been for 20
Re: OLD Midtier and New technology....
It does ??? How may I ask ... Cannot remember that .. Tomcat? Severely exec? We sphere? Is that in compatibility mode too? Sent from my iPhone > On Oct 31, 2014, at 8:35 PM, LJ LongWing wrote: > > ** > But, it still has problems with ie11 > >> On Oct 31, 2014 5:53 PM, "Pat Zandi" wrote: >> ** >> Actually 7 does work >> >> Sent from my iPhone >> >>> On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: >>> >>> ** >>> for a ‘hail mary’, try mid-tier version 7 >>> >>> >>> >>> Joel >>> >>> Joel Senderjdsen...@earthlink.net310.829.5552 >>> >>> >>> >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing >>> Sent: Friday, October 31, 2014 6:07 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: OLD Midtier and New technology >>> >>> >>> >>> ** >>> >>> yeathat's probably not going to workI just tried adding an 8.1 to a >>> 6.3 server I have here and got >>> >>> >>> >>> ARServer (): ERROR (8203): The server's RPC version is not supported >>> >>> >>> >>> it's just too oldso yea...Firefox may be your only way out of the >>> situation. >>> >>> >>> >>> On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing wrote: >>> >>> you could install Mid-Tier on new hardware without touching the old one at >>> alljust to check to see if it works :) >>> >>> >>> >>> On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II >>> wrote: >>> >>> ** >>> >>> I thought about it. But the server is in code freeze due to its advanced >>> years and the fact that we're going to retire it soon. If I screwed it up, >>> i'd be in a world of hurt. >>> >>> >>> >>> On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing wrote: >>> >>> ** >>> >>> This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier >>> against that remedy server, it might alleviate the problems if you can get >>> it to connect. >>> >>> On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" >>> wrote: >>> >>> ** >>> >>> I'm hoping that there are some folks experiencing this. >>> >>> >>> >>> I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, >>> Midtier 6.3, ITSM 6.3. >>> >>> >>> >>> The midtier is running on a Solaris box using Apache and New Atlanta. >>> >>> >>> >>> Recently, my organization decided that the bleeding edge of techcnology was >>> a good place to go. So, as part of a refresh, they dropped Brand New >>> Windows 8.1 machines on everyones desk. YAY! These machines are all using >>> IE 11. >>> >>> >>> >>> Now, I have a small subset of users (at least the ones I know about) who >>> are having a hell of a time with this setup. They are unable to log into >>> our Remedy installation via IE. When they do, they get the following error: >>> >>> Caught excepetion undefined: undefined - TypeError: >>> >>> Object doesn't support property or method 'getAttribute'...AT: >>> >>> undefined >>> >>> A few of these people have been able to get by this error by clearing the >>> cache, taking the site out of and then back into compatability mode. But >>> with most, no amount of cajoling will get the site to run. >>> >>> >>> >>> My org is experimenting with putting Firefox out there, I'm hopeful that >>> this will resolve the issue, but until then I'm stuck. Has anyone ran up >>> against this issue? Were you able to get around it? Do you hate Win 8.1 >>> as much as I do? >>> >>> >>> >>> Thanks in advance! >>> >>> -- >>> >>> >>> >>> Warren R. Baltimore II >>> >>> Remedy Developer >>> >>> 410-533-5367 >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> -- >>> >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> >>> >>> >>> This email is free from viruses and malware because avast! Antivirus >>> protection is active. >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
But, it still has problems with ie11 On Oct 31, 2014 5:53 PM, "Pat Zandi" wrote: > ** > Actually 7 does work > > Sent from my iPhone > > On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: > > ** > > for a ‘hail mary’, try mid-tier version 7 > > > > *Joel* > > Joel Senderjdsen...@earthlink.net310.829.5552 > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ > LongWing > *Sent:* Friday, October 31, 2014 6:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: OLD Midtier and New technology > > > > ** > > yeathat's probably not going to workI just tried adding an 8.1 to > a 6.3 server I have here and got > > > > ARServer (): ERROR (8203): The server's RPC version is not > supported > > > > it's just too oldso yea...Firefox may be your only way out of the > situation. > > > > On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing > wrote: > > you could install Mid-Tier on new hardware without touching the old one at > alljust to check to see if it works :) > > > > On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > > ** > > I thought about it. But the server is in code freeze due to its advanced > years and the fact that we're going to retire it soon. If I screwed it up, > i'd be in a world of hurt. > > > > On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing > wrote: > > ** > > This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier > against that remedy server, it might alleviate the problems if you can get > it to connect. > > On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > > ** > > I'm hoping that there are some folks experiencing this. > > > > I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, > Midtier 6.3, ITSM 6.3. > > > > The midtier is running on a Solaris box using Apache and New Atlanta. > > > > Recently, my organization decided that the bleeding edge of techcnology > was a good place to go. So, as part of a refresh, they dropped Brand New > Windows 8.1 machines on everyones desk. YAY! These machines are all using > IE 11. > > > > Now, I have a small subset of users (at least the ones I know about) who > are having a hell of a time with this setup. They are unable to log into > our Remedy installation via IE. When they do, they get the following error: > > Caught excepetion undefined: undefined - TypeError: > > Object doesn't support property or method 'getAttribute'...AT: > > undefined > > A few of these people have been able to get by this error by clearing the > cache, taking the site out of and then back into compatability mode. But > with most, no amount of cajoling will get the site to run. > > > > My org is experimenting with putting Firefox out there, I'm hopeful that > this will resolve the issue, but until then I'm stuck. Has anyone ran up > against this issue? Were you able to get around it? Do you hate Win 8.1 > as much as I do? > > > > Thanks in advance! > > -- > > > > Warren R. Baltimore II > > Remedy Developer > > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > -- ><http://www.avast.com/> > > This email is free from viruses and malware because avast! Antivirus > <http://www.avast.com/> protection is active. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
Actually 7 does work Sent from my iPhone > On Oct 31, 2014, at 6:36 PM, Joel Sender wrote: > > ** > for a ‘hail mary’, try mid-tier version 7 > > Joel > Joel Senderjdsen...@earthlink.net310.829.5552 > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing > Sent: Friday, October 31, 2014 6:07 AM > To: arslist@ARSLIST.ORG > Subject: Re: OLD Midtier and New technology > > ** > yeathat's probably not going to workI just tried adding an 8.1 to a > 6.3 server I have here and got > > ARServer (): ERROR (8203): The server's RPC version is not supported > > it's just too oldso yea...Firefox may be your only way out of the > situation. > > On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing wrote: > you could install Mid-Tier on new hardware without touching the old one at > alljust to check to see if it works :) > > On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II > wrote: > ** > I thought about it. But the server is in code freeze due to its advanced > years and the fact that we're going to retire it soon. If I screwed it up, > i'd be in a world of hurt. > > On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing wrote: > ** > This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier > against that remedy server, it might alleviate the problems if you can get it > to connect. > > On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" > wrote: > ** > I'm hoping that there are some folks experiencing this. > > I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, > Midtier 6.3, ITSM 6.3. > > The midtier is running on a Solaris box using Apache and New Atlanta. > > Recently, my organization decided that the bleeding edge of techcnology was a > good place to go. So, as part of a refresh, they dropped Brand New Windows > 8.1 machines on everyones desk. YAY! These machines are all using IE 11. > > Now, I have a small subset of users (at least the ones I know about) who are > having a hell of a time with this setup. They are unable to log into our > Remedy installation via IE. When they do, they get the following error: > Caught excepetion undefined: undefined - TypeError: > > Object doesn't support property or method 'getAttribute'...AT: > > undefined > > A few of these people have been able to get by this error by clearing the > cache, taking the site out of and then back into compatability mode. But > with most, no amount of cajoling will get the site to run. > > My org is experimenting with putting Firefox out there, I'm hopeful that this > will resolve the issue, but until then I'm stuck. Has anyone ran up against > this issue? Were you able to get around it? Do you hate Win 8.1 as much as > I do? > > Thanks in advance! > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > This email is free from viruses and malware because avast! Antivirus > protection is active. > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
for a ‘hail mary’, try mid-tier version 7 Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 31, 2014 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: OLD Midtier and New technology ** yeathat's probably not going to workI just tried adding an 8.1 to a 6.3 server I have here and got ARServer (): ERROR (8203): The server's RPC version is not supported it's just too oldso yea...Firefox may be your only way out of the situation. On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing wrote: you could install Mid-Tier on new hardware without touching the old one at alljust to check to see if it works :) On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II wrote: ** I thought about it. But the server is in code freeze due to its advanced years and the fact that we're going to retire it soon. If I screwed it up, i'd be in a world of hurt. On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing wrote: ** This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier against that remedy server, it might alleviate the problems if you can get it to connect. On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" wrote: ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
Try to blow away any rows that these users have in the AR System Search Preference form. I’ve seen this happen before when users would get new browsers or we would upgrade our mid-tiers. You might also want to set them up to run in compatibility mode in IE to version 9, or use another browser But, try out the search preferences first. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Friday, October 31, 2014 5:01 AM To: arslist@ARSLIST.ORG Subject: OLD Midtier and New technology ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
yeathat's probably not going to workI just tried adding an 8.1 to a 6.3 server I have here and got ARServer (): ERROR (8203): The server's RPC version is not supported it's just too oldso yea...Firefox may be your only way out of the situation. On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing wrote: > you could install Mid-Tier on new hardware without touching the old one at > alljust to check to see if it works :) > > On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < > warrenbaltim...@gmail.com> wrote: > >> ** >> I thought about it. But the server is in code freeze due to its advanced >> years and the fact that we're going to retire it soon. If I screwed it up, >> i'd be in a world of hurt. >> >> On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing >> wrote: >> >>> ** >>> >>> This is a long shot, but, have you tried to check out an 8.1 sp2 >>> mid-tier against that remedy server, it might alleviate the problems if you >>> can get it to connect. >>> On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < >>> warrenbaltim...@gmail.com> wrote: >>> ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> >> >> -- >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
you could install Mid-Tier on new hardware without touching the old one at alljust to check to see if it works :) On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > I thought about it. But the server is in code freeze due to its advanced > years and the fact that we're going to retire it soon. If I screwed it up, > i'd be in a world of hurt. > > On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing > wrote: > >> ** >> >> This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier >> against that remedy server, it might alleviate the problems if you can get >> it to connect. >> On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < >> warrenbaltim...@gmail.com> wrote: >> >>> ** >>> I'm hoping that there are some folks experiencing this. >>> >>> I've got a pretty old (and soon to be retired) ARS installation. ARS >>> 6.3, Midtier 6.3, ITSM 6.3. >>> >>> The midtier is running on a Solaris box using Apache and New Atlanta. >>> >>> Recently, my organization decided that the bleeding edge of techcnology >>> was a good place to go. So, as part of a refresh, they dropped Brand New >>> Windows 8.1 machines on everyones desk. YAY! These machines are all using >>> IE 11. >>> >>> Now, I have a small subset of users (at least the ones I know about) who >>> are having a hell of a time with this setup. They are unable to log into >>> our Remedy installation via IE. When they do, they get the following error: >>> >>> Caught excepetion undefined: undefined - TypeError: >>> >>> Object doesn't support property or method 'getAttribute'...AT: >>> >>> undefined >>> >>> A few of these people have been able to get by this error by clearing >>> the cache, taking the site out of and then back into compatability mode. >>> But with most, no amount of cajoling will get the site to run. >>> >>> My org is experimenting with putting Firefox out there, I'm hopeful that >>> this will resolve the issue, but until then I'm stuck. Has anyone ran up >>> against this issue? Were you able to get around it? Do you hate Win 8.1 >>> as much as I do? >>> >>> Thanks in advance! >>> -- >>> >>> Warren R. Baltimore II >>> Remedy Developer >>> 410-533-5367 >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > > > -- > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
I thought about it. But the server is in code freeze due to its advanced years and the fact that we're going to retire it soon. If I screwed it up, i'd be in a world of hurt. On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing wrote: > ** > > This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier > against that remedy server, it might alleviate the problems if you can get > it to connect. > On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" < > warrenbaltim...@gmail.com> wrote: > >> ** >> I'm hoping that there are some folks experiencing this. >> >> I've got a pretty old (and soon to be retired) ARS installation. ARS >> 6.3, Midtier 6.3, ITSM 6.3. >> >> The midtier is running on a Solaris box using Apache and New Atlanta. >> >> Recently, my organization decided that the bleeding edge of techcnology >> was a good place to go. So, as part of a refresh, they dropped Brand New >> Windows 8.1 machines on everyones desk. YAY! These machines are all using >> IE 11. >> >> Now, I have a small subset of users (at least the ones I know about) who >> are having a hell of a time with this setup. They are unable to log into >> our Remedy installation via IE. When they do, they get the following error: >> >> Caught excepetion undefined: undefined - TypeError: >> >> Object doesn't support property or method 'getAttribute'...AT: >> >> undefined >> >> A few of these people have been able to get by this error by clearing >> the cache, taking the site out of and then back into compatability mode. >> But with most, no amount of cajoling will get the site to run. >> >> My org is experimenting with putting Firefox out there, I'm hopeful that >> this will resolve the issue, but until then I'm stuck. Has anyone ran up >> against this issue? Were you able to get around it? Do you hate Win 8.1 >> as much as I do? >> >> Thanks in advance! >> -- >> >> Warren R. Baltimore II >> Remedy Developer >> 410-533-5367 >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: OLD Midtier and New technology....
This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier against that remedy server, it might alleviate the problems if you can get it to connect. On Oct 31, 2014 4:01 AM, "Warren R. Baltimore II" wrote: > ** > I'm hoping that there are some folks experiencing this. > > I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, > Midtier 6.3, ITSM 6.3. > > The midtier is running on a Solaris box using Apache and New Atlanta. > > Recently, my organization decided that the bleeding edge of techcnology > was a good place to go. So, as part of a refresh, they dropped Brand New > Windows 8.1 machines on everyones desk. YAY! These machines are all using > IE 11. > > Now, I have a small subset of users (at least the ones I know about) who > are having a hell of a time with this setup. They are unable to log into > our Remedy installation via IE. When they do, they get the following error: > > Caught excepetion undefined: undefined - TypeError: > > Object doesn't support property or method 'getAttribute'...AT: > > undefined > > A few of these people have been able to get by this error by clearing the > cache, taking the site out of and then back into compatability mode. But > with most, no amount of cajoling will get the site to run. > > My org is experimenting with putting Firefox out there, I'm hopeful that > this will resolve the issue, but until then I'm stuck. Has anyone ran up > against this issue? Were you able to get around it? Do you hate Win 8.1 > as much as I do? > > Thanks in advance! > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
