Re: v.9.1.3 upgrade fails: Solved!

[LJ LongWing]

but in an unofficial capacity of course :)

On Wed, Jun 14, 2017 at 3:02 PM, Jason Miller 
wrote:

> **
> LOL! Well... LJ is BMC Support, you just got to the upper levels through a
> different channel :)
>
> On Wed, Jun 14, 2017 at 1:49 PM, Joel D Sender 
> wrote:
>
>> **
>>
>> Everyone,
>>
>> LJ pointed me to the hidden log file location – something BMC Support
>> couldn’t do.
>>
>> BMC now has the logs.
>>
>>
>>
>> Yes I did use a password in the User form.
>>
>> I re-typed the passwords each time.
>>
>> Only one upgrade was run at a time (at least an hour a part)
>>
>> I’ll check the Remedy Application Service password, but the error was on
>> the Admin User.
>>
>>
>>
>> And the winner is Raj Hiremath from BMC who suggested restarting the AR
>> Server!
>>
>> The upgrade is now in motion.
>>
>>
>>
>> Thank you all for responding!
>>
>> Once again, the ARSlist came thorough!!
>>
>> *Joel*
>>
>> Joel Sender  *   jdsen...@earthlink.net
>>
>>
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>> *Sent:* Wednesday, June 14, 2017 9:09 AM
>> *To:* arslist@ARSLIST.ORG
>> *Subject:* Re: v.9.1.3 upgrade fails
>>
>>
>>
>> **
>>
>> The install log files are typically stored in a hidden temp directory
>> under the profile of the user running the installer, typically something
>> like
>>
>>
>>
>> c:\Users\\AppData\Local\Temp
>>
>>
>>
>> or somewhere similar on Windows machinestypically /tmp on
>> unix/linux
>>
>>
>>
>> On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender 
>> wrote:
>>
>> **
>>
>> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
>> some insight:
>>
>>
>>
>> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>>
>> Both versions complain that the ‘AR System Server Admin’ user fails
>> authentication.
>>
>> I’ve verified that ‘Demo’ and my ID can login to the server with the same
>> passwords entered into the upgrade dialog.
>>
>>
>>
>> BMC support has requested LOG files from the install, but after
>> extensively searching the disk, no log files are found.
>>
>>
>>
>> Anyone bump into this before?
>>
>> Thanks,
>>
>> *Joel*
>>
>> Joel Sender  *   jdsen...@earthlink.net
>>
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails: Solved!

[Jason Miller]

LOL! Well... LJ is BMC Support, you just got to the upper levels through a
different channel :)

On Wed, Jun 14, 2017 at 1:49 PM, Joel D Sender 
wrote:

> **
>
> Everyone,
>
> LJ pointed me to the hidden log file location – something BMC Support
> couldn’t do.
>
> BMC now has the logs.
>
>
>
> Yes I did use a password in the User form.
>
> I re-typed the passwords each time.
>
> Only one upgrade was run at a time (at least an hour a part)
>
> I’ll check the Remedy Application Service password, but the error was on
> the Admin User.
>
>
>
> And the winner is Raj Hiremath from BMC who suggested restarting the AR
> Server!
>
> The upgrade is now in motion.
>
>
>
> Thank you all for responding!
>
> Once again, the ARSlist came thorough!!
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, June 14, 2017 9:09 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: v.9.1.3 upgrade fails
>
>
>
> **
>
> The install log files are typically stored in a hidden temp directory
> under the profile of the user running the installer, typically something
> like
>
>
>
> c:\Users\\AppData\Local\Temp
>
>
>
> or somewhere similar on Windows machinestypically /tmp on
> unix/linux
>
>
>
> On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender 
> wrote:
>
> **
>
> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
> some insight:
>
>
>
> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>
> Both versions complain that the ‘AR System Server Admin’ user fails
> authentication.
>
> I’ve verified that ‘Demo’ and my ID can login to the server with the same
> passwords entered into the upgrade dialog.
>
>
>
> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.
>
>
>
> Anyone bump into this before?
>
> Thanks,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon>
>
> Virus-free. www.avast.com
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails: Solved!

[Joel D Sender]

Everyone,

LJ pointed me to the hidden log file location – something BMC Support couldn’t 
do.

BMC now has the logs.



Yes I did use a password in the User form.

I re-typed the passwords each time.

Only one upgrade was run at a time (at least an hour a part)

I’ll check the Remedy Application Service password, but the error was on the 
Admin User.



And the winner is Raj Hiremath from BMC who suggested restarting the AR Server!

The upgrade is now in motion.



Thank you all for responding!

Once again, the ARSlist came thorough!!

Joel

Joel Sender  *   jdsen...@earthlink.net



From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, June 14, 2017 9:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: v.9.1.3 upgrade fails



**

The install log files are typically stored in a hidden temp directory under the 
profile of the user running the installer, typically something like



c:\Users\\AppData\Local\Temp



or somewhere similar on Windows machinestypically /tmp on unix/linux



On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender  wrote:

**

I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:



I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).

Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.

I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.



BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.



Anyone bump into this before?

Thanks,

Joel

Joel Sender  *   jdsen...@earthlink.net






 
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon>

Virus-free.  
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link>
 www.avast.com

_ARSlist: "Where the Answers Are" and have been for 20 years_



_ARSlist: "Where the Answers Are" and have been for 20 years_



---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[Gadgil, Abhijeet]

Can you pl run maintainance utility which zip the logs and send through?
Not finding the logs could be a function of setting temp environment variable 
to a different directory than what is the default.

Abhijeet

-Original Message-
From: Joel D Sender [jdsen...@earthlink.net]
Received: Wednesday, 14 Jun 2017, 9:41PM
To: arslist@ARSLIST.ORG [arslist@ARSLIST.ORG]
Subject: v.9.1.3 upgrade fails

**
I've got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 - same problem).
Both versions complain that the 'AR System Server Admin' user fails 
authentication.
I've verified that 'Demo' and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]
Virus-free. 
www.avast.com
_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: [Non-DoD Source] Re: v.9.1.3 upgrade fails

[Johnson, Andrew J CTR USSOCOM HQ]

I have noticed issues with Remedy Application Service password corrupting 
during 9.1 upgrade/installs

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Wednesday, June 14, 2017 12:37 PM
To: arslist@ARSLIST.ORG
Subject: [Non-DoD Source] Re: v.9.1.3 upgrade fails

** 
Did you start more than one upgrade of the AR Server at the same time? I know 
this was not supported because each time the installer is run, it randomly 
creates the password for this user and therefore the one already running only 
knows the previous password.


--

Danny Kellett

dkell...@javasystemsolutions.com




On Wed, Jun 14, 2017, at 04:58 PM, Joel D Sender wrote:


** 


I’ve got a ticket at BMC for this, but I thought the ARSlist might have 
some insight:


 


I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).


Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.


I’ve verified that ‘Demo’ and my ID can login to the server with the 
same passwords entered into the upgrade dialog.


 


BMC support has requested LOG files from the install, but after 
extensively searching the disk, no log files are found.


 


Anyone bump into this before?


Thanks,


Joel


Joel Sender  *   jdsen...@earthlink.net <mailto:jdsen...@earthlink.net> 
 


 



 
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon>
 
Virus-free. www.avast.com 
<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link>
 



_ARSlist: "Where the Answers Are" and have been for 20 years_



_ARSlist: "Where the Answers Are" and have been for 20 years_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[Grooms, Frederick W]

2 things I can think of to try

1   Always use an account with a local password in the User form (during the 
upgrade the LDAP integration may not be available)
2   Always re-type all the passwords in the install GUI (I have encountered 
where the install GUI shows the password dots, but the data in there is bad)

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: Wednesday, June 14, 2017 10:58 AM
To: arslist@ARSLIST.ORG
Subject: v.9.1.3 upgrade fails

**
I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.
I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[Danny Kellett]

Did you start more than one upgrade of the AR Server at the same time? I
know this was not supported because each time the installer is run, it
randomly creates the password for this user and therefore the one
already running only knows the previous password.
--
Danny Kellett
dkell...@javasystemsolutions.com



On Wed, Jun 14, 2017, at 04:58 PM, Joel D Sender wrote:
> ** 
> I’ve got a ticket at BMC for this, but I thought the ARSlist might
> have some insight:>  


> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).> Both 
> versions complain that the ‘AR System Server Admin’ user fails
> authentication.> I’ve verified that ‘Demo’ and my ID can login to the server 
> with the
> same passwords entered into the upgrade dialog.>  


> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.>  


> Anyone bump into this before?


> Thanks,


> *Joel***


> Joel Sender  *   jdsen...@earthlink.net 


>  


> 
>  
> Virus-free. www.avast.com[1]
> 
> _ARSlist: "Where the Answers Are" and have been for 20 years_


Links:

  1. 
https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[Jason Miller]

I remember having some issues about a year ago with the 9.1 installer and
it not accepting Demo's credentials. I just added a password to my
account in the User form and used that (I wanted to take any LDAP auth out
of the equation). The installer completed under my credentials without
issue.

Jason

On Wed, Jun 14, 2017 at 8:58 AM, Joel D Sender 
wrote:

> **
>
> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
> some insight:
>
>
>
> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>
> Both versions complain that the ‘AR System Server Admin’ user fails
> authentication.
>
> I’ve verified that ‘Demo’ and my ID can login to the server with the same
> passwords entered into the upgrade dialog.
>
>
>
> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.
>
>
>
> Anyone bump into this before?
>
> Thanks,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
>
> 
>  Virus-free.
> www.avast.com
> 
> <#m_-1577948598230770287_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[Hiremath, Raj]

I am not sure if I am correct here, but not sure if the failure is for your 
user or Remedy Application Service user since you are saying reported failure 
is for ‘AR System Server Admin’ user.
This can potentially because the RAS user password in ar.cfg is corrupted.
AR Server restart might correct this.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel D Sender
Sent: 14 June 2017 21:28
To: arslist@ARSLIST.ORG
Subject: v.9.1.3 upgrade fails

**
I’ve got a ticket at BMC for this, but I thought the ARSlist might have some 
insight:

I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
Both versions complain that the ‘AR System Server Admin’ user fails 
authentication.
I’ve verified that ‘Demo’ and my ID can login to the server with the same 
passwords entered into the upgrade dialog.

BMC support has requested LOG files from the install, but after extensively 
searching the disk, no log files are found.

Anyone bump into this before?
Thanks,
Joel
Joel Sender  *   jdsen...@earthlink.net


[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]

Virus-free. 
www.avast.com

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: v.9.1.3 upgrade fails

[LJ LongWing]

The install log files are typically stored in a hidden temp directory under
the profile of the user running the installer, typically something like

c:\Users\\AppData\Local\Temp

or somewhere similar on Windows machinestypically /tmp on unix/linux

On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender 
wrote:

> **
>
> I’ve got a ticket at BMC for this, but I thought the ARSlist might have
> some insight:
>
>
>
> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem).
>
> Both versions complain that the ‘AR System Server Admin’ user fails
> authentication.
>
> I’ve verified that ‘Demo’ and my ID can login to the server with the same
> passwords entered into the upgrade dialog.
>
>
>
> BMC support has requested LOG files from the install, but after
> extensively searching the disk, no log files are found.
>
>
>
> Anyone bump into this before?
>
> Thanks,
>
> *Joel*
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
>
> 
>  Virus-free.
> www.avast.com
> 
> <#m_-4679074705639570413_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"