Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
What about the attachment field? I don't see the permissions for it in the
screenshot. The error is specifically indicating the attachment field
('Attach') does not have any permissions, NOT the attachment pool. This
is also supported by being able to see the attachment pool while logged in
as a non-admin but not the attachment field in the pool.
An attachment pool is a collection of one or more attachment fields. For
the most basic attachment functionality you use 1 attachment pool and 1
attachment field in that pool. Each attachment field can have permissions
separate form the attachment pool. An attachment pool cannot have write
permissions because it is just a container to displaying attachment fields.
An attachment field can have write permissions because it has data
directly associated with it.
Jason
On Mon, Jul 21, 2014 at 11:34 PM, Karthick S karthick...@gmail.com wrote:
**
Hi Doug,
Please find the attached screenshots.
When i add label name 'Attach' in 'Attach Fields' and while saving the
form i am receiving the message.
Yes, like you said i have given the write permission to Attachment Pool.
On Tue, Jul 22, 2014 at 3:03 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
Which field was this commenting on?
Did you set permission on the Attachment Pool. Probably setting Public
access because you want everyone
to be able to read attachments and just control who can write.
If it is complaining only about the attachment field itself, then if you
want everyone to be able to read it,
add Public -- Read access to that field. That should let everyone read
the attachments. I don’t know why
you are getting the message about only the Admin having access if you did
assign another group Write
access to the field. Verify that you have a group of type Change (you
should not be able to assign change
permission if the group is not type Change so it should be this way).
Make changes to ONE field at a time and save to make sure you know what
any message is referring to in
case there is any confusion.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, July 21, 2014 8:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Doug,
Like you said, i created a Attachment field in a Regular form and i have
added a group which has write access, then while saving the form i got the
below message.
Only the Administrator has access to this field (ARWARN 50)
Now in this Only i am able to attach or see the attachment file when i
log-in as Admin. else nothing work.
Help me out.
On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com
wrote:
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output.
Thanks once again for your Answers and Suggestion.
On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com
wrote:
Permissions are almost always the answer whenever the question is
restrict/allow users to do
So first, set up permissions on the attachment fields themselves to have
permission
for a group that everyone is in to have read access -- but not write
access. Have
another group that has write access to the attachment fields. Note that
everyone
should have access to the attachment pool if they have read access at
least to the
attachment fields.
Now, give all users the read group (you probably use a group they are
already in
for this) and give the users you want to have write access to the
attachment fields
the second group.
This strategy protects change from the screen AND from API programs AND
from any
other access method the user may try.
If you just play with buttons or hiding/showing on the screen, you can
prevent them
from doing the operation on the screen, but it does not protect access by
the API
or by email or by any other means.
I hope this helps,
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, July 15, 2014 11:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
Hi,
Permission groups are used to ADD, not to RESTRICT.
You need to make sure that the users in question does NOT belong to a
group that has write access to the field (attachment slots/pool).
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi All.
Is there any way to restrict a specific
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi Jason,
Can you please tell how do i give the permission to the Attachment field.?
On Tue, Jul 22, 2014 at 5:05 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
What about the attachment field? I don't see the permissions for it in
the screenshot. The error is specifically indicating the attachment field
('Attach') does not have any permissions, NOT the attachment pool. This
is also supported by being able to see the attachment pool while logged in
as a non-admin but not the attachment field in the pool.
An attachment pool is a collection of one or more attachment fields. For
the most basic attachment functionality you use 1 attachment pool and 1
attachment field in that pool. Each attachment field can have permissions
separate form the attachment pool. An attachment pool cannot have write
permissions because it is just a container to displaying attachment fields.
An attachment field can have write permissions because it has data
directly associated with it.
Jason
On Mon, Jul 21, 2014 at 11:34 PM, Karthick S karthick...@gmail.com
wrote:
**
Hi Doug,
Please find the attached screenshots.
When i add label name 'Attach' in 'Attach Fields' and while saving the
form i am receiving the message.
Yes, like you said i have given the write permission to Attachment Pool.
On Tue, Jul 22, 2014 at 3:03 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
Which field was this commenting on?
Did you set permission on the Attachment Pool. Probably setting Public
access because you want everyone
to be able to read attachments and just control who can write.
If it is complaining only about the attachment field itself, then if you
want everyone to be able to read it,
add Public -- Read access to that field. That should let everyone read
the attachments. I don't know why
you are getting the message about only the Admin having access if you
did assign another group Write
access to the field. Verify that you have a group of type Change (you
should not be able to assign change
permission if the group is not type Change so it should be this way).
Make changes to ONE field at a time and save to make sure you know what
any message is referring to in
case there is any confusion.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, July 21, 2014 8:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting
in Attachment Pool field
**
Hi Doug,
Like you said, i created a Attachment field in a Regular form and i have
added a group which has write access, then while saving the form i got the
below message.
Only the Administrator has access to this field (ARWARN 50)
Now in this Only i am able to attach or see the attachment file when i
log-in as Admin. else nothing work.
Help me out.
On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com
wrote:
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output.
Thanks once again for your Answers and Suggestion.
On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com
wrote:
Permissions are almost always the answer whenever the question is
restrict/allow users to do
So first, set up permissions on the attachment fields themselves to have
permission
for a group that everyone is in to have read access -- but not write
access. Have
another group that has write access to the attachment fields. Note
that everyone
should have access to the attachment pool if they have read access at
least to the
attachment fields.
Now, give all users the read group (you probably use a group they are
already in
for this) and give the users you want to have write access to the
attachment fields
the second group.
This strategy protects change from the screen AND from API programs AND
from any
other access method the user may try.
If you just play with buttons or hiding/showing on the screen, you can
prevent them
from doing the operation on the screen, but it does not protect access
by the API
or by email or by any other means.
I hope this helps,
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, July 15, 2014 11:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
Hi,
Permission groups are used to ADD, not to RESTRICT.
You need to make sure that the users in question does NOT belong to a
group that has write access to the field (attachment slots/pool).
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
OK, you have permission on the form and the attachment pool. But you did not
give permission to the
attachment field itself. So, you have permissions to the containers but not to
the actual data field.
You can always select a field by going to the field list and then picking the
field in question from it. That
will open the field properties for that field. Then, you can set the
permissions on the field itself to
control who has access and what kind of access. Here is where you want to give
Public read to allow
anyone to read and write only to a specific group to allow control over who can
write the field.
Since you are not sure of how to set permission on the attachment field, that
was clearly where the warning
about only the Admin being able to access the field came from - because you
have not defined any
permissions for the attachment field itself.
Get that set up and you should be good to go.
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Tuesday, July 22, 2014 12:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Jason,
Can you please tell how do i give the permission to the Attachment field.?
On Tue, Jul 22, 2014 at 5:05 PM, Jason Miller
jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote:
**
What about the attachment field? I don't see the permissions for it in the
screenshot. The error is specifically indicating the attachment field
('Attach') does not have any permissions, NOT the attachment pool. This is
also supported by being able to see the attachment pool while logged in as a
non-admin but not the attachment field in the pool.
An attachment pool is a collection of one or more attachment fields. For the
most basic attachment functionality you use 1 attachment pool and 1 attachment
field in that pool. Each attachment field can have permissions separate form
the attachment pool. An attachment pool cannot have write permissions because
it is just a container to displaying attachment fields. An attachment field
can have write permissions because it has data directly associated with it.
Jason
On Mon, Jul 21, 2014 at 11:34 PM, Karthick S
karthick...@gmail.commailto:karthick...@gmail.com wrote:
**
Hi Doug,
Please find the attached screenshots.
When i add label name 'Attach' in 'Attach Fields' and while saving the form i
am receiving the message.
Yes, like you said i have given the write permission to Attachment Pool.
On Tue, Jul 22, 2014 at 3:03 PM, Mueller, Doug
doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote:
**
Which field was this commenting on?
Did you set permission on the Attachment Pool. Probably setting Public access
because you want everyone
to be able to read attachments and just control who can write.
If it is complaining only about the attachment field itself, then if you want
everyone to be able to read it,
add Public -- Read access to that field. That should let everyone read the
attachments. I don't know why
you are getting the message about only the Admin having access if you did
assign another group Write
access to the field. Verify that you have a group of type Change (you should
not be able to assign change
permission if the group is not type Change so it should be this way).
Make changes to ONE field at a time and save to make sure you know what any
message is referring to in
case there is any confusion.
Doug
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S
Sent: Monday, July 21, 2014 8:09 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Doug,
Like you said, i created a Attachment field in a Regular form and i have added
a group which has write access, then while saving the form i got the below
message.
Only the Administrator has access to this field (ARWARN 50)
Now in this Only i am able to attach or see the attachment file when i log-in
as Admin. else nothing work.
Help me out.
On Thu, Jul 17, 2014 at 9:15 AM, Karthick S
karthick...@gmail.commailto:karthick...@gmail.com wrote:
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output.
Thanks once again for your Answers and Suggestion.
On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug
doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote:
Permissions are almost always the answer whenever the question is
restrict/allow users to do
So first, set up permissions on the attachment fields themselves to have
permission
for a group that everyone is in to have read access -- but not write access.
Have
another group that has write access to the attachment fields. Note that
everyone
should have access to the attachment pool if they have read access at least to
the
attachment fields.
Now, give all
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Thanks Doug, finally i got it and like you said it worked perfectly.
Many thanks for you mail and info.
Regards,
Karthick S
On Tue, Jul 22, 2014 at 11:57 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
OK, you have permission on the form and the attachment pool. But you did
not give permission to the
attachment field itself. So, you have permissions to the containers but
not to the actual data field.
You can always select a field by going to the field list and then picking
the field in question from it. That
will open the field properties for that field. Then, you can set the
permissions on the field itself to
control who has access and what kind of access. Here is where you want to
give Public read to allow
anyone to read and write only to a specific group to allow control over
who can write the field.
Since you are not sure of how to set permission on the attachment field,
that was clearly where the warning
about only the Admin being able to access the field came from - because
you have not defined any
permissions for the attachment field itself.
Get that set up and you should be good to go.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Tuesday, July 22, 2014 12:34 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Jason,
Can you please tell how do i give the permission to the Attachment field.?
On Tue, Jul 22, 2014 at 5:05 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
What about the attachment field? I don't see the permissions for it in
the screenshot. The error is specifically indicating the attachment field
('Attach') does not have any permissions, NOT the attachment pool. This
is also supported by being able to see the attachment pool while logged in
as a non-admin but not the attachment field in the pool.
An attachment pool is a collection of one or more attachment fields. For
the most basic attachment functionality you use 1 attachment pool and 1
attachment field in that pool. Each attachment field can have permissions
separate form the attachment pool. An attachment pool cannot have write
permissions because it is just a container to displaying attachment fields.
An attachment field can have write permissions because it has data
directly associated with it.
Jason
On Mon, Jul 21, 2014 at 11:34 PM, Karthick S karthick...@gmail.com
wrote:
**
Hi Doug,
Please find the attached screenshots.
When i add label name 'Attach' in 'Attach Fields' and while saving the
form i am receiving the message.
Yes, like you said i have given the write permission to Attachment Pool.
On Tue, Jul 22, 2014 at 3:03 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
Which field was this commenting on?
Did you set permission on the Attachment Pool. Probably setting Public
access because you want everyone
to be able to read attachments and just control who can write.
If it is complaining only about the attachment field itself, then if you
want everyone to be able to read it,
add Public -- Read access to that field. That should let everyone read
the attachments. I don't know why
you are getting the message about only the Admin having access if you did
assign another group Write
access to the field. Verify that you have a group of type Change (you
should not be able to assign change
permission if the group is not type Change so it should be this way).
Make changes to ONE field at a time and save to make sure you know what
any message is referring to in
case there is any confusion.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, July 21, 2014 8:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Doug,
Like you said, i created a Attachment field in a Regular form and i have
added a group which has write access, then while saving the form i got the
below message.
Only the Administrator has access to this field (ARWARN 50)
Now in this Only i am able to attach or see the attachment file when i
log-in as Admin. else nothing work.
Help me out.
On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com wrote:
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output.
Thanks once again for your Answers and Suggestion.
On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com
wrote:
Permissions are almost always the answer whenever the question is
restrict/allow users to do
So first, set up permissions on the attachment fields themselves to have
permission
for a group that everyone is in to have read access -- but not write
access. Have
another group that has
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi Doug, Like you said, i created a Attachment field in a Regular form and i have added a group which has write access, then while saving the form i got the below message. Only the Administrator has access to this field (ARWARN 50) Now in this Only i am able to attach or see the attachment file when i log-in as Admin. else nothing work. Help me out. On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com wrote: --- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Which field was this commenting on? Did you set permission on the Attachment Pool. Probably setting Public access because you want everyone to be able to read attachments and just control who can write. If it is complaining only about the attachment field itself, then if you want everyone to be able to read it, add Public -- Read access to that field. That should let everyone read the attachments. I don't know why you are getting the message about only the Admin having access if you did assign another group Write access to the field. Verify that you have a group of type Change (you should not be able to assign change permission if the group is not type Change so it should be this way). Make changes to ONE field at a time and save to make sure you know what any message is referring to in case there is any confusion. Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, July 21, 2014 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi Doug, Like you said, i created a Attachment field in a Regular form and i have added a group which has write access, then while saving the form i got the below message. Only the Administrator has access to this field (ARWARN 50) Now in this Only i am able to attach or see the attachment file when i log-in as Admin. else nothing work. Help me out. On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.commailto:karthick...@gmail.com wrote: --- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years -- Thanks and Regards, Karthick S -- Thanks and Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are,
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Karthick One idea would be to create an AL to hide the Attachment Pool and place the user in the associated permission group. If they need the ability to open/view attachments, you'll need to add additional workflow like a button to become visible that runs an AL process (PERFORM-ACTION-OPEN-ATTACHMENT) Gregory Givens CTR Pers-54 Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, July 15, 2014 8:57 PM To: arslist@ARSLIST.ORG Subject: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Attachment pools as well as their associated attachment fields (that can contain future attached files) have permissions just like any other field type. You can give view or change permissions to any group. The default I believe is Public/Change but you can change that to whatever you want and assign the group that you want to be limited with just View permissions. No additional workflow is necessary. Good luck! On Wednesday, July 16, 2014 12:52 PM, Givens, Gregory CTR NPC, Pers 54 gregory.givens@navy.mil wrote: Karthick One idea would be to create an AL to hide the Attachment Pool and place the user in the associated permission group. If they need the ability to open/view attachments, you'll need to add additional workflow like a button to become visible that runs an AL process (PERFORM-ACTION-OPEN-ATTACHMENT) Gregory Givens CTR Pers-54 Remedy Admin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, July 15, 2014 8:57 PM To: arslist@ARSLIST.ORG Subject: Restrict a specific users or group for Adding/Deleting in Attachment Pool field ** Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. Regards, Karthick Sundararajan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
