RE: Question About Global Knowledge
I just got back from an AWESOME class at Global Knowledge. The instructor was great, the labs were great, and it was a wonderful learning experience, I would highly recommend it. BTW, the course was BCSN and it has helped me get up to speed for the exam. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of J > K > Sent: Tuesday, October 03, 2000 9:11 PM > To: [EMAIL PROTECTED] > Subject: Question About Global Knowledge > > > Hello all, > > A few weeks back their were messages about people that were > disapointed with > their class that they could send an e-mail to their office . Has > anyone had > a bad experience . And if so who did they contact ... > > thanks in advance > > Jim > _ > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > http://www.groupstudy.com/list/Associates.html > _ > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > FAQ, list archives, and subscription info: http://www.groupstudy.com > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Question About Global Knowledge
I had a very bad experience with Global Knowledge last year at their New York Office. I was taking the ICRC class. The first day went very well. I dont remember the insturctor name. However the second day he didnt turn up. Seems his wife delivered a baby girl. While we were all happy for him, his not showing up badly screwed up our training class. So we sat around doing nothing. The Global Knowledge Training class manager said that they are trying to get another instructor to take the class. He had to fly in from Atlanta and started teaching late on the third day ( We had already lost more than 1 and half days of training) . The new insturctor had to now rush through the rest of the material in the remaining time and even left out some stuff. We were not able to do even half of the training labs. On the whole a very disappointing experience. My company who had paid for my training, sent an letter of complaint to Global Knowledge, but they conveniently chose to ignore the letter. No response from them to this day. We sent out another letter.. still no response. Very unprofessional of them. After that experience, my company stopped sending students to Global knowledge and we have made it a policy never to recommend them to any one. I am sure many of you may have positive things to say about Global Knowledge, but this is what happened to me. - Original Message - From: "J K" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 03, 2000 10:10 PM Subject: Question About Global Knowledge > Hello all, > > A few weeks back their were messages about people that were disapointed with > their class that they could send an e-mail to their office . Has anyone had > a bad experience . And if so who did they contact ... > > thanks in advance > > Jim > _ > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > http://www.groupstudy.com/list/Associates.html > _ > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > FAQ, list archives, and subscription info: http://www.groupstudy.com > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Question About Global Knowledge
Like I said, personally, I can't say enough good about them, only hope my boss(who I know is reading mail from this list :-), will let me go to another class soon. > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of . > Sent: Wednesday, October 04, 2000 8:56 AM > To: J K; [EMAIL PROTECTED] > Subject: Re: Question About Global Knowledge > > > I had a very bad experience with Global Knowledge last year at their New > York Office. I was taking the ICRC class. > The first day went very well. I dont remember the insturctor name. > However the second day he didnt turn up. Seems his wife delivered a baby > girl. > While we were all happy for him, his not showing up badly screwed up our > training class. > So we sat around doing nothing. The Global Knowledge Training > class manager > said that they are trying to get another instructor to take the class. He > had to fly in from Atlanta and started teaching late on the third day ( We > had already lost more than 1 and half days of training) . > The new insturctor had to now rush through the rest of the material in the > remaining time and even left out some stuff. We were not able to do even > half of the training labs. On the whole a very disappointing > experience. My > company who had paid for my training, sent an letter of complaint > to Global > Knowledge, but they conveniently chose to ignore the letter. No response > from them to this day. We sent out another letter.. still no response. > > Very unprofessional of them. > > After that experience, my company stopped sending students to Global > knowledge and we have made it a policy never to recommend them to any one. > I am sure many of you may have positive things to say about Global > Knowledge, but this is what happened to me. > > > - Original Message - > From: "J K" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Tuesday, October 03, 2000 10:10 PM > Subject: Question About Global Knowledge > > > > Hello all, > > > > A few weeks back their were messages about people that were disapointed > with > > their class that they could send an e-mail to their office . Has anyone > had > > a bad experience . And if so who did they contact ... > > > > thanks in advance > > > > Jim > > > _ > > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > http://www.groupstudy.com/list/Associates.html > _ > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > FAQ, list archives, and subscription info: http://www.groupstudy.com > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
RE: Question About Global Knowledge
I just finished the BSCN class at the New York global knowledge... I thought it was really good, and the instructor was great!!! If I had your experience, I would not settle for them ignoring my letters. I would be IN their office, and they would be giving me a COMPLETE refund. Don't let them take advantage of you!!! Either get a free class and do it again, or get your money back!!! -Original Message- From: . [mailto:[EMAIL PROTECTED]] Sent: Wednesday, October 04, 2000 6:56 AM To: J K; [EMAIL PROTECTED] Subject: Re: Question About Global Knowledge I had a very bad experience with Global Knowledge last year at their New York Office. I was taking the ICRC class. The first day went very well. I dont remember the insturctor name. However the second day he didnt turn up. Seems his wife delivered a baby girl. While we were all happy for him, his not showing up badly screwed up our training class. So we sat around doing nothing. The Global Knowledge Training class manager said that they are trying to get another instructor to take the class. He had to fly in from Atlanta and started teaching late on the third day ( We had already lost more than 1 and half days of training) . The new insturctor had to now rush through the rest of the material in the remaining time and even left out some stuff. We were not able to do even half of the training labs. On the whole a very disappointing experience. My company who had paid for my training, sent an letter of complaint to Global Knowledge, but they conveniently chose to ignore the letter. No response from them to this day. We sent out another letter.. still no response. Very unprofessional of them. After that experience, my company stopped sending students to Global knowledge and we have made it a policy never to recommend them to any one. I am sure many of you may have positive things to say about Global Knowledge, but this is what happened to me. - Original Message - From: "J K" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 03, 2000 10:10 PM Subject: Question About Global Knowledge > Hello all, > > A few weeks back their were messages about people that were disapointed with > their class that they could send an e-mail to their office . Has anyone had > a bad experience . And if so who did they contact ... > > thanks in advance > > Jim > _ > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > http://www.groupstudy.com/list/Associates.html > _ > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > FAQ, list archives, and subscription info: http://www.groupstudy.com > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Question About Global Knowledge
very sorry to hear that. I have had some not so swift istructors but never had one walk out on a class. Hope you get your money back. >>> "." <[EMAIL PROTECTED]> 10/04/00 09:55AM >>> I had a very bad experience with Global Knowledge last year at their New York Office. I was taking the ICRC class. The first day went very well. I dont remember the insturctor name. However the second day he didnt turn up. Seems his wife delivered a baby girl. While we were all happy for him, his not showing up badly screwed up our training class. So we sat around doing nothing. The Global Knowledge Training class manager said that they are trying to get another instructor to take the class. He had to fly in from Atlanta and started teaching late on the third day ( We had already lost more than 1 and half days of training) . The new insturctor had to now rush through the rest of the material in the remaining time and even left out some stuff. We were not able to do even half of the training labs. On the whole a very disappointing experience. My company who had paid for my training, sent an letter of complaint to Global Knowledge, but they conveniently chose to ignore the letter. No response from them to this day. We sent out another letter.. still no response. Very unprofessional of them. After that experience, my company stopped sending students to Global knowledge and we have made it a policy never to recommend them to any one. I am sure many of you may have positive things to say about Global Knowledge, but this is what happened to me. - Original Message - From: "J K" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 03, 2000 10:10 PM Subject: Question About Global Knowledge > Hello all, > > A few weeks back their were messages about people that were disapointed with > their class that they could send an e-mail to their office . Has anyone had > a bad experience . And if so who did they contact ... > > thanks in advance > > Jim > _ > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > http://www.groupstudy.com/list/Associates.html > _ > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > FAQ, list archives, and subscription info: http://www.groupstudy.com > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Question About Global Knowledge
I too am very sorry to hear about woodbridge123's experience with Global Knowledge. Did you try calling GKN or just sending mail? did you send the mail certified so that you get a receipt showing they received it? I have had one bad experience with a training vendor (not GKN) and recieved 5 free test vouchers plus a free class from them or another vendor of my choice in the city, in cause I was really upset with them. Concerning the instructor he should have never accepted the class that week knowing his wife was due, And if GNK knew this they should never have put him in the class. I have been to many GKN training session and have nothing but great things to say about them. I would highly recommend them to anyone that is looking for a great training facility to learn from. Their equipment has always been in working order, except for the one that a student spilt his cup of coffee in, and the instructors have always been very knowledge in the area they were teaching and willing to help in any way they can. I had one instructor that stayed late one night because the power had going out for a couple of hours. We finally left about 2 the next morning...never a complaint or anything. There are a lot of great training vacilities out there. If you have a doubt call the company and ask for 5 or so referals from students that have taken either classes or the exact class you are taking. You can even ask who the instructor will be, how many times they have taught the class and get referals on the instructor. Andre' Paree-Huff A+, ASE, CCDA, CCNP MCSE+I, NET+, I-NET+ [EMAIL PROTECTED] [EMAIL PROTECTED] AOL AIM: pareehuff - Original Message - From: "Lowell Sharrah" <[EMAIL PROTECTED]> To: "<" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "<"J K"" <[EMAIL PROTECTED]> Sent: Wednesday, October 04, 2000 10:02 AM Subject: Re: Question About Global Knowledge > very sorry to hear that. I have had some not so swift istructors but never had one walk out on a class. Hope you get your money back. > > >>> "." <[EMAIL PROTECTED]> 10/04/00 09:55AM >>> > I had a very bad experience with Global Knowledge last year at their New > York Office. I was taking the ICRC class. > The first day went very well. I dont remember the insturctor name. > However the second day he didnt turn up. Seems his wife delivered a baby > girl. > While we were all happy for him, his not showing up badly screwed up our > training class. > So we sat around doing nothing. The Global Knowledge Training class manager > said that they are trying to get another instructor to take the class. He > had to fly in from Atlanta and started teaching late on the third day ( We > had already lost more than 1 and half days of training) . > The new insturctor had to now rush through the rest of the material in the > remaining time and even left out some stuff. We were not able to do even > half of the training labs. On the whole a very disappointing experience. My > company who had paid for my training, sent an letter of complaint to Global > Knowledge, but they conveniently chose to ignore the letter. No response > from them to this day. We sent out another letter.. still no response. > > Very unprofessional of them. > > After that experience, my company stopped sending students to Global > knowledge and we have made it a policy never to recommend them to any one. > I am sure many of you may have positive things to say about Global > Knowledge, but this is what happened to me. > > > - Original Message - > From: "J K" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Tuesday, October 03, 2000 10:10 PM > Subject: Question About Global Knowledge > > > > Hello all, > > > > A few weeks back their were messages about people that were disapointed > with > > their class that they could send an e-mail to their office . Has anyone > had > > a bad experience . And if so who did they contact ... > > > > thanks in advance > > > > Jim > > _ > > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > > > Share information about yourself, create your own public profile at > > http://profiles.msn.com. > > > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > > http://www.groupstudy.com/list/Associates.html > > _ > > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > > FAQ, list archives, and subscription info: http://www.groupstudy.com > > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > > > &
Re: Question About Global Knowledge
A similar experience, but from the instructor perspective. I don't remember, frankly, if my firm was still PSC or Geotrain (Geotrain formed from a merger of PSC and Protocol Interface). GK bought Geotrain after I left. In any case, I was to teach a CID in Toronto, in the training center there. Since there was nothing to set up, I flew up on Sunday evening. Unfortunately, the Sunday was very rushed, and I really didn't have time for dinner. While picking up some prescriptions at the Giant supermarket, I grabbed a package of prepared sushi, which I ate as I packed, and left about 6 PM. Around 9PM, I was feeling queasy. By 11PM, in my hotel room, I collapsed with food poisoning, and around midnight, called for an ambulance because I could no longer crawl to the bathroom. Spent the night in Toronto General's emergency room, which, incidentally, is an excellent one if you need to be there. Definitely was reassured when I saw my nurse wearing a Starfleet Medical badge. I started to call the local office around 7 AM, but everyone was in transit. Eventually, I reached someone, who checked to see if any of the local CID people were available -- which they weren't, not surprisingly since I had been asked to fly in. There was no good answer. I wasn't discharged from the hospital until around noon, and went back to the hotel and zonked. The next day, I made it to the training center, although my voice was in sad shape from prolonged vomiting. I tried to compress the class, but there was no good way to handle it. My management offered them the option to stay or not, but, in any case, they could return free for another session. I really don't know the best way to handle something like that. Especially for the more advanced classes, there aren't necessarily backup instructors anywhere. Even for basic courses, there may not be one in the city. >I had a very bad experience with Global Knowledge last year at their New >York Office. I was taking the ICRC class. >The first day went very well. I dont remember the insturctor name. >However the second day he didnt turn up. Seems his wife delivered a baby >girl. >While we were all happy for him, his not showing up badly screwed up our >training class. >So we sat around doing nothing. The Global Knowledge Training class manager >said that they are trying to get another instructor to take the class. He >had to fly in from Atlanta and started teaching late on the third day ( We >had already lost more than 1 and half days of training) . >The new insturctor had to now rush through the rest of the material in the >remaining time and even left out some stuff. We were not able to do even >half of the training labs. On the whole a very disappointing experience. My >company who had paid for my training, sent an letter of complaint to Global >Knowledge, but they conveniently chose to ignore the letter. No response >from them to this day. We sent out another letter.. still no response. > >Very unprofessional of them. > >After that experience, my company stopped sending students to Global >knowledge and we have made it a policy never to recommend them to any one. >I am sure many of you may have positive things to say about Global >Knowledge, but this is what happened to me. > > >- Original Message - >From: "J K" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Tuesday, October 03, 2000 10:10 PM >Subject: Question About Global Knowledge > > >> Hello all, >> >> A few weeks back their were messages about people that were disapointed >with >> their class that they could send an e-mail to their office . Has anyone >had >> a bad experience . And if so who did they contact ... >> >> thanks in advance >> >> Jim >> _ >> Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. >> >> Share information about yourself, create your own public profile at >> http://profiles.msn.com. >> >> **NOTE: New CCNA/CCDA List has been formed. For more information go to > > http://www.groupstudy.com/list/Associates.html >> _ >> UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html >> FAQ, list archives, and subscription info: http://www.groupstudy.com >> Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] >> > >**NOTE: New CCNA/CCDA List has been formed. For more information go to >http://www.groupstudy.com/list/Associates.html >_ >UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html >FAQ, list archives, and subscription info: http://www.groupstudy.com >Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list
Re: Question About Global Knowledge
Since my company at that time was paying for the course, they were the ones who sent the letter to GKN... dont think it was by certified mail. The instructor did mention to us that this wife is due, but he assured us that she was not due till a week later. We all felt that he should not have accepted the class under such circumstances. The second instructor who showed up was very good. but due to paucity of time he had to rush through the material. We didnt have an option to stay late as the people managing that GKN training class were not ready to keep it open. I few months later I resigned from that company which had sent me for training, so I didnt follow up about getting a free class. Like i mentioned earlier, this is my personal experience. I felt that it was very unprofessional of GKN not to even bother to reply to our complaint letters. There were some guys from AT&T with me on the class. Some months later I heard from them that their Training dept too had no success in getting a replacement class from GKN. - Original Message - From: "Andre' Paree-Huff" <[EMAIL PROTECTED]> To: "Lowell Sharrah" <[EMAIL PROTECTED]>; "<" <>; <[EMAIL PROTECTED]>; "<"J K"" <[EMAIL PROTECTED]> Sent: Wednesday, October 04, 2000 12:04 PM Subject: Re: Question About Global Knowledge > I too am very sorry to hear about woodbridge123's experience with Global > Knowledge. Did you try calling GKN or just sending mail? did you send the > mail certified so that you get a receipt showing they received it? I have > had one bad experience with a training vendor (not GKN) and recieved 5 free > test vouchers plus a free class from them or another vendor of my choice in > the city, in cause I was really upset with them. > > Concerning the instructor he should have never accepted the class that week > knowing his wife was due, And if GNK knew this they should never have put > him in the class. > > I have been to many GKN training session and have nothing but great things > to say about them. > I would highly recommend them to anyone that is looking for a great training > facility to learn from. Their equipment has always been in working order, > except for the one that a student spilt his cup of coffee in, and the > instructors have always been very knowledge in the area they were teaching > and willing to help in any way they can. I had one instructor that stayed > late one night because the power had going out for a couple of hours. We > finally left about 2 the next morning...never a complaint or anything. > > There are a lot of great training vacilities out there. If you have a doubt > call the company and ask for 5 or so referals from students that have taken > either classes or the exact class you are taking. You can even ask who the > instructor will be, how many times they have taught the class and get > referals on the instructor. > > Andre' Paree-Huff > A+, ASE, CCDA, CCNP > MCSE+I, NET+, I-NET+ > [EMAIL PROTECTED] > [EMAIL PROTECTED] > AOL AIM: pareehuff > > ----- Original Message - > From: "Lowell Sharrah" <[EMAIL PROTECTED]> > To: "<" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "<"J K"" > <[EMAIL PROTECTED]> > Sent: Wednesday, October 04, 2000 10:02 AM > Subject: Re: Question About Global Knowledge > > > > very sorry to hear that. I have had some not so swift istructors but > never had one walk out on a class. Hope you get your money back. > > > > >>> "." <[EMAIL PROTECTED]> 10/04/00 09:55AM >>> > > I had a very bad experience with Global Knowledge last year at their New > > York Office. I was taking the ICRC class. > > The first day went very well. I dont remember the insturctor name. > > However the second day he didnt turn up. Seems his wife delivered a baby > > girl. > > While we were all happy for him, his not showing up badly screwed up our > > training class. > > So we sat around doing nothing. The Global Knowledge Training class > manager > > said that they are trying to get another instructor to take the class. He > > had to fly in from Atlanta and started teaching late on the third day ( We > > had already lost more than 1 and half days of training) . > > The new insturctor had to now rush through the rest of the material in the > > remaining time and even left out some stuff. We were not able to do even > > half of the training labs. On the whole a very disappointing experience. > My > > company who had paid for my training, sent an letter of complaint to > Global > > Knowledge, but they conveniently chose to ignore the letter. No
Re: Question About Global Knowledge
""Andre' Paree-Huff"" <[EMAIL PROTECTED]> wrote in message 1bce01c02e1c$b8f1a4e0$[EMAIL PROTECTED]">news:1bce01c02e1c$b8f1a4e0$[EMAIL PROTECTED]... > Concerning the instructor he should have never accepted the class that week > knowing his wife was due, And if GNK knew this they should never have put > him in the class. Babies rarely come when expected. ---JRE--- **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Question About Global Knowledge
I recently took the Routing class from Global Knowledge. The class was great, instructor well prepared and a great facility also. This was in Denver. I took the exam after some review a week later and passed. I was very satisfied with them. Also they do have a policy that if you take a class and within one year you want to audit the class again, bring your books and if there is enough room you may sit for the class again at no charge. This is a policy I have found with many training sites. Good Luck ""J K"" <[EMAIL PROTECTED]> wrote in message [EMAIL PROTECTED]">news:[EMAIL PROTECTED]... > Hello all, > > A few weeks back their were messages about people that were disapointed with > their class that they could send an e-mail to their office . Has anyone had > a bad experience . And if so who did they contact ... > > thanks in advance > > Jim > _ > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > Share information about yourself, create your own public profile at > http://profiles.msn.com. > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > http://www.groupstudy.com/list/Associates.html > _ > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > FAQ, list archives, and subscription info: http://www.groupstudy.com > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Question About Global Knowledge
But the key here is that management did the right thing - they offered the students a freebie to maek up for their loss. GK should do the same... These things DO happen, and it is not the instructor that should have to bear the burden. Unfortunately for the training centers, it is their responsibility to handle these situations. It is the burden of the training centers because they have set up the training business to operate the way that it does (don't get me started on that!!!...) Dale [=`) >From: "Howard C. Berkowitz" <[EMAIL PROTECTED]> >Reply-To: "Howard C. Berkowitz" <[EMAIL PROTECTED]> >To: [EMAIL PROTECTED] >Subject: Re: Question About Global Knowledge >Date: Wed, 4 Oct 2000 11:52:30 -0400 > >A similar experience, but from the instructor perspective. > >I don't remember, frankly, if my firm was still PSC or Geotrain >(Geotrain formed from a merger of PSC and Protocol Interface). GK >bought Geotrain after I left. In any case, I was to teach a CID in >Toronto, in the training center there. Since there was nothing to >set up, I flew up on Sunday evening. > >Unfortunately, the Sunday was very rushed, and I really didn't have >time for dinner. While picking up some prescriptions at the Giant >supermarket, I grabbed a package of prepared sushi, which I ate as I >packed, and left about 6 PM. > >Around 9PM, I was feeling queasy. By 11PM, in my hotel room, I >collapsed with food poisoning, and around midnight, called for an >ambulance because I could no longer crawl to the bathroom. Spent the >night in Toronto General's emergency room, which, incidentally, is an >excellent one if you need to be there. Definitely was reassured when >I saw my nurse wearing a Starfleet Medical badge. > >I started to call the local office around 7 AM, but everyone was in >transit. Eventually, I reached someone, who checked to see if any of >the local CID people were available -- which they weren't, not >surprisingly since I had been asked to fly in. There was no good >answer. I wasn't discharged from the hospital until around noon, and >went back to the hotel and zonked. > >The next day, I made it to the training center, although my voice was >in sad shape from prolonged vomiting. I tried to compress the class, >but there was no good way to handle it. My management offered them >the option to stay or not, but, in any case, they could return free >for another session. > >I really don't know the best way to handle something like that. >Especially for the more advanced classes, there aren't necessarily >backup instructors anywhere. Even for basic courses, there may not be >one in the city. > >>I had a very bad experience with Global Knowledge last year at their New >>York Office. I was taking the ICRC class. >>The first day went very well. I dont remember the insturctor name. >>However the second day he didnt turn up. Seems his wife delivered a baby >>girl. >>While we were all happy for him, his not showing up badly screwed up our >>training class. >>So we sat around doing nothing. The Global Knowledge Training class >>manager >>said that they are trying to get another instructor to take the class. He >>had to fly in from Atlanta and started teaching late on the third day ( We >>had already lost more than 1 and half days of training) . >>The new insturctor had to now rush through the rest of the material in the >>remaining time and even left out some stuff. We were not able to do even >>half of the training labs. On the whole a very disappointing experience. >>My >>company who had paid for my training, sent an letter of complaint to >>Global >>Knowledge, but they conveniently chose to ignore the letter. No response >>from them to this day. We sent out another letter.. still no response. >> >>Very unprofessional of them. >> >>After that experience, my company stopped sending students to Global >>knowledge and we have made it a policy never to recommend them to any one. >>I am sure many of you may have positive things to say about Global >>Knowledge, but this is what happened to me. >> >> >>- Original Message - >>From: "J K" <[EMAIL PROTECTED]> >>To: <[EMAIL PROTECTED]> >>Sent: Tuesday, October 03, 2000 10:10 PM >>Subject: Question About Global Knowledge >> >> >>> Hello all, >>> >>> A few weeks back their were messages about people that were disapointed >>with >>> their class that they could send an e-mail to their office . Has anyone >>had >>> a bad experience . And if so who did they contact ..
Re: Question About Global Knowledge
At 09:55 AM 10/4/00, . wrote: >I had a very bad experience with Global Knowledge last year at their New >York Office. I was taking the ICRC class. >The first day went very well. I dont remember the insturctor name. >However the second day he didnt turn up. Seems his wife delivered a baby >girl. >While we were all happy for him, his not showing up badly screwed up our >training class. >So we sat around doing nothing. That's bad. The show must go on. I managed a training department for a while. I'll never forget the Sunday evening when two instructors had parents in the hospital on death's door, one instructor was snowed in, and one instructor was scheduled for surgery. All other instructors were already scheduled to teach. But we found an excellent instructor who flew to the site by Monday morning and did a terrific job. That must happen. Leaving a class without an instructor is inexcusable. And that's probably more than you ever wanted to know on the subject! &;-) Priscilla >The Global Knowledge Training class manager >said that they are trying to get another instructor to take the class. He >had to fly in from Atlanta and started teaching late on the third day ( We >had already lost more than 1 and half days of training) . >The new insturctor had to now rush through the rest of the material in the >remaining time and even left out some stuff. We were not able to do even >half of the training labs. On the whole a very disappointing experience. My >company who had paid for my training, sent an letter of complaint to Global >Knowledge, but they conveniently chose to ignore the letter. No response >from them to this day. We sent out another letter.. still no response. > >Very unprofessional of them. > >After that experience, my company stopped sending students to Global >knowledge and we have made it a policy never to recommend them to any one. >I am sure many of you may have positive things to say about Global >Knowledge, but this is what happened to me. > > >- Original Message - >From: "J K" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Tuesday, October 03, 2000 10:10 PM >Subject: Question About Global Knowledge > > > > Hello all, > > > > A few weeks back their were messages about people that were disapointed >with > > their class that they could send an e-mail to their office . Has anyone >had > > a bad experience . And if so who did they contact ... > > > > thanks in advance > > > > Jim > > _ > > Get Your Private, Free E-mail from MSN Hotmail at http://www.hotmail.com. > > > > Share information about yourself, create your own public profile at > > http://profiles.msn.com. > > > > **NOTE: New CCNA/CCDA List has been formed. For more information go to > > http://www.groupstudy.com/list/Associates.html > > _ > > UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html > > FAQ, list archives, and subscription info: http://www.groupstudy.com > > Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] > > > >**NOTE: New CCNA/CCDA List has been formed. For more information go to >http://www.groupstudy.com/list/Associates.html >_ >UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html >FAQ, list archives, and subscription info: http://www.groupstudy.com >Report misconduct and Nondisclosure violations to [EMAIL PROTECTED] Priscilla Oppenheimer http://www.priscilla.com **NOTE: New CCNA/CCDA List has been formed. For more information go to http://www.groupstudy.com/list/Associates.html _ UPDATED Posting Guidelines: http://www.groupstudy.com/list/guide.html FAQ, list archives, and subscription info: http://www.groupstudy.com Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
Re: Question About Global Knowledge
InterestingI took the ICRC class with what was Geotrain at the timenow GlobalKnowledge. We had an instructor who was obviously new. Whereas he probablyknew his stuff, he was not able to put it over well. I complained when Igot back (via email) and got an immediate respone from the regional managerwho offered me my money back and a free class as well! Rather than take themoney back I asked to have two free classes and they agreed. So ACRC andCLSC were free!I was very pleased with the response. You may want to make a couple ofphone calls. See if you can talk with their regional training manager. Ican't remember her name but she was very eager to please. Sounds like youmay not have hit the right buttonBrian
