Re: [Elecraft] Proposal for change pages for manuals

[Jim Brown]

On 5/23/2019 6:48 PM, W2xj wrote:

What you are advocating is a federal government style of documentation. It 
doesn’t come cheap. How much more would you be willing to pay for products to 
support a vastly increased Elecraft documentation team?


Not really -- indeed, Elecraft team member K6KR showed us where to find it!

73, Jim K9YC

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Re: [Elecraft] Fwd: K4 Questions

[Tom Azlin W7SUA]

Hi Eric,

Is the sampling clock for the internal sound card driven by the 
reference oscillator? Or does it have an independent crystal oscillator 
for sampling?


Thanks and 73, tom w7sua

On 5/22/2019 10:19 AM, Eric Swartz - WA6HHQ, Elecraft wrote:
The K4 also has  one USB-B on the rear (with internal sound card and 
mutiple comm ports like the K3S).

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Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Barry]

Peter,
First, you do not use RX RF out. You should use IF out. You need not 
disconnect your receive antenna. I believe there is a buffer between the 
receiver IF and the connector on the back of the K3, but the splitter 
adds a little over 3 db loss/per output. The buffer amp I added, the 
Clifton Lab amp available from DX Engineering, adds little better 
buffering and just enough additional gain to make up for the losses 
caused by the splitter. You loose NO coverage this way.


You really do want to use the Win4K3 suite all the time. It will be 
the center for all of your radio to various software communications even 
if you never use the built in features. Please do not stress over 
setting up com ports; it really isn't that hard with a port replicator 
like com0com. There is only one port to worry about, the one real one 
that connects to the radio. You can make that anything you like using 
device manager, but just use whatever your computer calls it. To find 
out what that is just bring up device manger, look under ports. You 
should see a list of com ports. If there is nothing there, you probably 
have only USB ports. If this is the case plug in your USB to serial 
adapter. It will show up as a com port with number. That is what your 
radio will use and you will tell Win4K3 that number. The virtual 
comports you create will remain constant; just write them down so you 
don't forget them and the pairing. Win4K3 communicates through these 
virtual ports, and they will not change. The one real one may change due 
to software upgrades, but it can be changed back in device manager. Now 
you cab connect any software package you want and use a virtual com 
port. If you use logging software, use the same com port as you would 
for your contest logger like N1MM. Since you will use one or the other, 
your logging can alsways be on that com port; this keeps a constant plan 
no matter what you do. And I do the same thing with FLDIGI and WSJT-X. 
My point is pick some com port designators and some configuration plan. 
You can also use this plan with onmirig and whatever you want. 
Hopefully, this whole thing helps.


73,
Barry
K3NDM

-- Original Message --
From: "Peter Dougherty" 
To: "Barry" ; "Bob McGraw K4TAX" 
; elecraft@mailman.qth.net

Sent: 5/23/2019 10:00:14 PM
Subject: RE: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer


I had an LP-PAN and sound card and could never get them to work very well
(they're up for sale for anybody who's interested). I don't think I
understand the whole RX-OUT/splitter/back to RF-in loop. Doing that would
mean I would have no RX antenna connection, would it not? I use the RX IN
connection for the feed from my K9AY loop in the back yard. If I used the
RX-OUT port, wouldn't I then lose my lowband RX antenna?

This is all still very unclear to me. I don't mind buying the Win4K3 suite,
but the COM port issues are confusing. 99% of the time I won't be using the
Win4K3 software and associated control. It's only going to be used for CW
contesting, period. The rest of the time I just use it as a conventional
radio for CW, SSB, FT-whatever, and RTTY.

 - pjd

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Barry
Sent: Thursday, May 23, 2019 9:10 PM
To: Bob McGraw K4TAX ; elecraft@mailman.qth.net
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

You can do that. In fact I did that initially, I now use a Minicircuits Lab
2 way splitter and an about 6 db gain buffer amp between my K3s and the
divider. This seemed to give me a bit better spectrum display. You will need
NO SDR protection as you are using the receiver IF.

I did use HDSDR during one of my early configurations. It just seemed harder
to set up than what I use now. But, it won't require spending for an LP pan
and sound card. Hmmm. I think I just got the answer to a question I had
raised about using the I data available from the K4 USB connector for CW
Skimmer. I suspect the formats are the same.

Your description at the bottom of your note will work if all you want is
spectrum display, but to do serious integration like marrying up logging,
spotting spectrum display CW skimmer and then a contest configuration, you
are going to need to distribute and receive K3 band, frequency, and mode
data. Using Win4K3 suite with com0com does make that easy and you could use
what you describe using a pair of virtual ports.
Should work well.

73,
Barry
K3NDM

-- Original Message --
From: "Bob McGraw K4TAX" 
To: elecraft@mailman.qth.net
Sent: 5/23/2019 8:36:06 PM
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer


Why not take the RX OUT of the K3 to a BNC T  and the RX IN of the K3  to

the other side of the BNC T and with a BNC T  in that path, feed that to the
SDR receiver.  Then on the K3 press the RX ANT button and both are fed the
entire band from the same antenna and they are protected during transmit.
You can use HDSDR and 

Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Peter Dougherty]

I had an LP-PAN and sound card and could never get them to work very well
(they're up for sale for anybody who's interested). I don't think I
understand the whole RX-OUT/splitter/back to RF-in loop. Doing that would
mean I would have no RX antenna connection, would it not? I use the RX IN
connection for the feed from my K9AY loop in the back yard. If I used the
RX-OUT port, wouldn't I then lose my lowband RX antenna?

This is all still very unclear to me. I don't mind buying the Win4K3 suite,
but the COM port issues are confusing. 99% of the time I won't be using the
Win4K3 software and associated control. It's only going to be used for CW
contesting, period. The rest of the time I just use it as a conventional
radio for CW, SSB, FT-whatever, and RTTY. 

 - pjd

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Barry
Sent: Thursday, May 23, 2019 9:10 PM
To: Bob McGraw K4TAX ; elecraft@mailman.qth.net
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

You can do that. In fact I did that initially, I now use a Minicircuits Lab
2 way splitter and an about 6 db gain buffer amp between my K3s and the
divider. This seemed to give me a bit better spectrum display. You will need
NO SDR protection as you are using the receiver IF.

I did use HDSDR during one of my early configurations. It just seemed harder
to set up than what I use now. But, it won't require spending for an LP pan
and sound card. Hmmm. I think I just got the answer to a question I had
raised about using the I data available from the K4 USB connector for CW
Skimmer. I suspect the formats are the same.

Your description at the bottom of your note will work if all you want is
spectrum display, but to do serious integration like marrying up logging,
spotting spectrum display CW skimmer and then a contest configuration, you
are going to need to distribute and receive K3 band, frequency, and mode
data. Using Win4K3 suite with com0com does make that easy and you could use
what you describe using a pair of virtual ports. 
Should work well.

73,
Barry
K3NDM

-- Original Message --
From: "Bob McGraw K4TAX" 
To: elecraft@mailman.qth.net
Sent: 5/23/2019 8:36:06 PM
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

>Why not take the RX OUT of the K3 to a BNC T  and the RX IN of the K3  to
the other side of the BNC T and with a BNC T  in that path, feed that to the
SDR receiver.  Then on the K3 press the RX ANT button and both are fed the
entire band from the same antenna and they are protected during transmit.
You can use HDSDR and OmniRig to control both the SDR receiver and control
the K3.  With HDSDR and OmniRig it communicates both ways.
>
>Two short BNC to BNC jumpers, a BNC T and a short BNC to the input on the
SDR is all that is needed.
>
>73
>
>Bob, K4TAX
>
>
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Re: [Elecraft] Proposal for change pages for manuals

[W2xj]

What you are advocating is a federal government style of documentation. It 
doesn’t come cheap. How much more would you be willing to pay for products to 
support a vastly increased Elecraft documentation team? 

Sent from my iPad

> On May 23, 2019, at 9:23 PM, N4ZR  wrote:
> 
> I wasn't suggesting that Elecraft "issue a new manual" with every firmware 
> release, just that it institute a "change page" system. Currently the K3 
> documentation is confused at best.  According to the release notes, the 
> latest MCU is 4.77, but my radio was back to the factory early this year, and 
> it now reports an installed MCU version of 5.66.  Oddly, though, the K3 
> Utility says that 4.67 is still the latest available.  There are similar 
> discontinuities in the FPF and DSP firmware. So I have absolutely no idea 
> what's changed in my radio.
> 
> 73, Pete N4ZR
> Check out the Reverse Beacon Network
> at , now
> spotting RTTY activity worldwide.
> For spots, please use your favorite
> "retail" DX cluster.
> 
>> On 5/23/2019 4:14 PM, Don Wilhelm wrote:
>> Pete,
>> 
>> If you download the newest manual, you will have the most up to date 
>> information that is printed in the manual.
>> 
>> Above and beyond that (and equally important), you should pay attention to 
>> the Firmware Release Notes.  They are on the website and also included on 
>> the K3 Utility Help Tab.
>> Those Firmware Release changes also constitute changes/additions to whatever 
>> level manual you have.  So if you mark up you manual starting with each 
>> firmware release after the date in the manual, you will have all the 
>> information in the manual.
>> 
>> I don't think it is practical for Elecraft to issue a new manual with each 
>> firmware release.
>> 
>> 73,
>> Don W3FPR
>> 
>> 
>>> On 5/23/2019 3:55 PM, N4ZR wrote:
>>> One of the nice things about Elecraft gear is the continuous improvement 
>>> that goes on, even years after initial release.  Unfortunately, these 
>>> improvements are often only documented at release time, and nine years' 
>>> worth (in my case) is hard to organize.
>>> 
>>> Recently, I ran into issues with my middle-aged K3 that turned out to be 
>>> caused by a change in functionality  undocumented in my manual from 2010, 
>>> which I inadvertently triggered.
>>> 
>>> Why wouldn't it be possible to put someone to work identifying which pages 
>>> in each manual have been changed or added and then producing "change pages" 
>>> that we could print out and insert - for example a new page 6, and pages 
>>> 6a, 6b etc., as needed to bring the manual back in sync with the

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[Elecraft] Elecraft Customer Service - Outstanding

[Michael K Bottles via Elecraft]

I have a fair amount of Elecraft gear all of it purchased on the used market. 
The customer service I have received from Elecraft has been outstanding.
They don’t seem to care where I got their gear, they just want it to work as 
designed.
I plan to buy a K-4 from them directly when it becomes available because I know 
it will be supported in a most excellent manner.
Kim - K7IM
K-3, P-3, KAT-500, KPA-500, KX-3

Sent from my iPad
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Re: [Elecraft] Proposal for change pages for manuals

[Dick Dievendorff]

Click “Copy new files from Elecraft” on the K3 Utility firmware  tab to copy 
the latest firmware, and current release notes to your PC.

Dick

> On May 23, 2019, at 18:23, N4ZR  wrote:
> 
> I wasn't suggesting that Elecraft "issue a new manual" with every firmware 
> release, just that it institute a "change page" system. Currently the K3 
> documentation is confused at best.  According to the release notes, the 
> latest MCU is 4.77, but my radio was back to the factory early this year, and 
> it now reports an installed MCU version of 5.66.  Oddly, though, the K3 
> Utility says that 4.67 is still the latest available.  There are similar 
> discontinuities in the FPF and DSP firmware. So I have absolutely no idea 
> what's changed in my radio.
> 
> 73, Pete N4ZR
> Check out the Reverse Beacon Network
> at , now
> spotting RTTY activity worldwide.
> For spots, please use your favorite
> "retail" DX cluster.
> 
>> On 5/23/2019 4:14 PM, Don Wilhelm wrote:
>> Pete,
>> 
>> If you download the newest manual, you will have the most up to date 
>> information that is printed in the manual.
>> 
>> Above and beyond that (and equally important), you should pay attention to 
>> the Firmware Release Notes.  They are on the website and also included on 
>> the K3 Utility Help Tab.
>> Those Firmware Release changes also constitute changes/additions to whatever 
>> level manual you have.  So if you mark up you manual starting with each 
>> firmware release after the date in the manual, you will have all the 
>> information in the manual.
>> 
>> I don't think it is practical for Elecraft to issue a new manual with each 
>> firmware release.
>> 
>> 73,
>> Don W3FPR
>> 
>> 
>>> On 5/23/2019 3:55 PM, N4ZR wrote:
>>> One of the nice things about Elecraft gear is the continuous improvement 
>>> that goes on, even years after initial release.  Unfortunately, these 
>>> improvements are often only documented at release time, and nine years' 
>>> worth (in my case) is hard to organize.
>>> 
>>> Recently, I ran into issues with my middle-aged K3 that turned out to be 
>>> caused by a change in functionality  undocumented in my manual from 2010, 
>>> which I inadvertently triggered.
>>> 
>>> Why wouldn't it be possible to put someone to work identifying which pages 
>>> in each manual have been changed or added and then producing "change pages" 
>>> that we could print out and insert - for example a new page 6, and pages 
>>> 6a, 6b etc., as needed to bring the manual back in sync with the hardware.
>>> 
>>> It seems to me that this job, while boring, wouldn't be that difficult, and 
>>> the benefits to us customers seem obvious.
>> 
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Re: [Elecraft] Proposal for change pages for manuals

[N4ZR]

This is a step forward - the URL Bill mentioned is current, unlike the 
link from the Utility.  So now I can find out what's in my radio.


73, Pete N4ZR
Check out the Reverse Beacon Network
at , now
spotting RTTY activity worldwide.
For spots, please use your favorite
"retail" DX cluster.

On 5/23/2019 7:35 PM, Bill Frantz wrote:

On 5/23/19 at 2:49 PM, j...@audiosystemsgroup.com (Jim Brown) wrote:


On 5/23/2019 2:07 PM, Don Wilhelm wrote:
One can download and print the entire list of firmware release notes 
or part of the list.  They are in .rtf format.



Link?


After learning something about the new web site,

Try 

[The scariest thing a marketing type can say to someone my age is, 
"New and Improved".]


73 Bill AE6JV

-
Bill Frantz    | When it comes to the world | Periwinkle
(408)356-8506  | around us, is there any choice | 16345 Englewood Ave
www.pwpconsult.com | but to explore? - Lisa Randall | Los Gatos, CA 95032

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Re: [Elecraft] Proposal for change pages for manuals

[N4ZR]

I wasn't suggesting that Elecraft "issue a new manual" with every 
firmware release, just that it institute a "change page" system. 
Currently the K3 documentation is confused at best.  According to the 
release notes, the latest MCU is 4.77, but my radio was back to the 
factory early this year, and it now reports an installed MCU version of 
5.66.  Oddly, though, the K3 Utility says that 4.67 is still the latest 
available.  There are similar discontinuities in the FPF and DSP 
firmware. So I have absolutely no idea what's changed in my radio.


73, Pete N4ZR
Check out the Reverse Beacon Network
at , now
spotting RTTY activity worldwide.
For spots, please use your favorite
"retail" DX cluster.

On 5/23/2019 4:14 PM, Don Wilhelm wrote:

Pete,

If you download the newest manual, you will have the most up to date 
information that is printed in the manual.


Above and beyond that (and equally important), you should pay 
attention to the Firmware Release Notes.  They are on the website and 
also included on the K3 Utility Help Tab.
Those Firmware Release changes also constitute changes/additions to 
whatever level manual you have.  So if you mark up you manual starting 
with each firmware release after the date in the manual, you will have 
all the information in the manual.


I don't think it is practical for Elecraft to issue a new manual with 
each firmware release.


73,
Don W3FPR


On 5/23/2019 3:55 PM, N4ZR wrote:
One of the nice things about Elecraft gear is the continuous 
improvement that goes on, even years after initial release.  
Unfortunately, these improvements are often only documented at 
release time, and nine years' worth (in my case) is hard to organize.


Recently, I ran into issues with my middle-aged K3 that turned out to 
be caused by a change in functionality  undocumented in my manual 
from 2010, which I inadvertently triggered.


Why wouldn't it be possible to put someone to work identifying which 
pages in each manual have been changed or added and then producing 
"change pages" that we could print out and insert - for example a new 
page 6, and pages 6a, 6b etc., as needed to bring the manual back in 
sync with the hardware.


It seems to me that this job, while boring, wouldn't be that 
difficult, and the benefits to us customers seem obvious.



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Re: [Elecraft] To improve customer service

[Frank Krozel]

Don, sorry to hear that you have had a bad experience with Elecraft.

Since I built K2-90X, I have had many conversations with the folks at Elecraft.
Don has helped me with the many K2’s I have had over the years (10?) and now 
realize that I should keep the one that is here now, a K2/100 that Don 
calibrated as probably one of his last ones before he handed the batton over.

Some of the questions and service I have asked for over the years was well over 
the top, one example was a KX3 that should have been discarded after lightning 
hit it (not my QTH, the guy I got it from) I believe Howard worked on that one 
for several (4?) hours.  I got it back in perfect shape!  I know he wasn’t 
happy with the condition of the radio but he kept working on it until it was 
done.  (I put the same amount of effort in my business, of which I have owned 
now for 30+ years.)
Each time, Elecraft excelled to the top helping me every step of the way.  
I got to know some of the early support folks quite well over the years.

Recently I got a used K3 that needed some set-up done.  One of the Techs walked 
me through for about an hour before we both realized that I really needed the 
USB cable to take it the next level.  Got that from them two days later, and I 
got a call from the Tech “to continue” until it was perfect.  
I am just thrilled with it now.

Elecraft is number one here and they earned that place.  
My arsenal consists of a K1, K2, KX3 and now a K3. (Yeah there are some Collins 
here as well as a recent KWM-380 that I just got running but Elecraft is the 
radio that is “always on”.

Yes I do have some other gear non-Elecraft gear but like Microsoft, I look at 
that equipment with an eye that I will never get that level of support from the 
others.  It took me many calls and a few mis-orders to get a clip for my 857 
for example.

I hope that we continue to see the consistent service that has made Elecraft 
Number One in my eyes.

Congrats Wayne, Eric and the gang keep it up!

de Frank KG9H
 

> 
> 
> 
> www.LSrarecoins.com
> 310-710-2869
> -Original Message- From: Don Schroder
> Sent: Thursday, May 23, 2019 10:17 AM
> To: Elecraft Reflector
> Subject: [Elecraft] To improve customer service
> 
> A good morning to all!
> 
> I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
> do best, thinking,
> 
> I’m thinking; when I sent my computer into the Company for repairs (under 
> warranty), the Company did something I had never experienced before. They 
> “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the 
> status of my computer! Every week, I knew what was happening to my computer, 
> (1) had they received it? (2) Were they working on it? (3) What have they 
> found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have 
> they sent it back to me?
> 
> On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
> was having.
> 
> On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
> because I was notified, but because I researched the tracking number.
> 
> On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
> with the K2. I know this NOT because I was notified, but because I researched 
> my banking statements.
> 
> On May 23rd, (today, 45 days later) I am beginning to think I may never see 
> my K2 again!
> 
> I’m thinking; wouldn’t it be nice if all Companies kept their customers 
> “informed” of a products status when sent in for repairs, like the computer 
> Company did?
> 
> I’m thinking; this would be a GREAT improvement to customer service!
> 
> Don, KE0PVQ
> Let the lava flow begin
> 
> Sent from Mail for Windows 10
> 
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[Elecraft] MFJ1234 RigPi

[lmarion]

I received a MFJ1234 RigPi this morning. Can control The K3S, but  but still no 
audio. Connected the provided audio cable to the speaker and line out jacks, 
nothing.

trouble shooting in the help files says to click on the speaker on the RSS 
display. 

There is no speaker on my RSS display.  ???

Anyone?

Leroy AB7CE
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Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Barry]

You can do that. In fact I did that initially, I now use a Minicircuits 
Lab 2 way splitter and an about 6 db gain buffer amp between my K3s and 
the divider. This seemed to give me a bit better spectrum display. You 
will need NO SDR protection as you are using the receiver IF.


I did use HDSDR during one of my early configurations. It just seemed 
harder to set up than what I use now. But, it won't require spending for 
an LP pan and sound card. Hmmm. I think I just got the answer to a 
question I had raised about using the I data available from the K4 USB 
connector for CW Skimmer. I suspect the formats are the same.


Your description at the bottom of your note will work if all you want is 
spectrum display, but to do serious integration like marrying up 
logging, spotting spectrum display CW skimmer and then a contest 
configuration, you are going to need to distribute and receive K3 band, 
frequency, and mode data. Using Win4K3 suite with com0com does make that 
easy and you could use what you describe using a pair of virtual ports. 
Should work well.


73,
Barry
K3NDM

-- Original Message --
From: "Bob McGraw K4TAX" 
To: elecraft@mailman.qth.net
Sent: 5/23/2019 8:36:06 PM
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer


Why not take the RX OUT of the K3 to a BNC T  and the RX IN of the K3  to the 
other side of the BNC T and with a BNC T  in that path, feed that to the SDR 
receiver.  Then on the K3 press the RX ANT button and both are fed the entire 
band from the same antenna and they are protected during transmit.   You can 
use HDSDR and OmniRig to control both the SDR receiver and control the K3.  
With HDSDR and OmniRig it communicates both ways.

Two short BNC to BNC jumpers, a BNC T and a short BNC to the input on the SDR 
is all that is needed.

73

Bob, K4TAX


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Re: [Elecraft] FS: KX2 Package

[W0FK]

Still available, currently asking $949 shipped 48 States (AK HI additional
due to distance).

Lou, W0FK



-
St. Louis, MO

"The difference between stupidity and genius is that 
genius has its limits." Albert Einstein


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[Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Andy Durbin]

"I think HDSDR has an option to sent I/Q signals to the Skimmer."

Yes it has.  I've been doing it that way for some time as documented in my 
"Introduction to SDR based Panadapters" presentation:

http://www.w7tbc.org/downloads.php?do=file=382


73,
Andy, k3wyc
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Re: [Elecraft] To improve customer service

[Larry Shapiro]

Hi Don,
I am sorry that you aren't happy with the service so far.

I am a new Elecraft owner... 2 k3s and a k3,and kpa1500.
I bought the k3 used off of Ebay,and it had a problem.
Elecraft emailed me when they received it,gave me prices,and told me it 
would be about 3 weeks.

I was happy.
Then the next day,I received an email telling me that they had fixed one 
problem,and found another.

I said ok,fix it,and within 3 days it was done,and back in a box.
That was super fast,and the radio works great.

Rob in tech support has been helping me since the start.
He is fantastic.

Now to try out the used K3 in WPX CW this weekend :)
Larry k6ro





www.LSrarecoins.com
310-710-2869
-Original Message- 
From: Don Schroder

Sent: Thursday, May 23, 2019 10:17 AM
To: Elecraft Reflector
Subject: [Elecraft] To improve customer service

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem 
to do best, thinking,


I’m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They 
“GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me 
the status of my computer! Every week, I knew what was happening to my 
computer, (1) had they received it? (2) Were they working on it? (3) What 
have they found? (4 ) What problems have they encountered?  (5) Is it fixed? 
(6) Have they sent it back to me?


On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue 
I was having.


On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
because I was notified, but because I researched the tracking number.


On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I 
researched my banking statements.


On May 23rd, (today, 45 days later) I am beginning to think I may never see 
my K2 again!


I’m thinking; wouldn’t it be nice if all Companies kept their customers 
“informed” of a products status when sent in for repairs, like the computer 
Company did?


I’m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 
10


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Re: [Elecraft] To improve customer service (for the Classic gear)

[Dave Van Wallaghen]

I can't imagine trying to fill Don's shoes. Can't be done, plain and 
simple. But I will strive to achieve the  level of service Don has provided 
for years.



I can only help to mentor a number of future hams as Don for me. I've told 
him, but will say it publicly that I can't thank him enough for his support 
and mentorship. Not only is he a legend in this community but an 
inspirational individual.



Again, for all out there looking for Classic Line support, please be 
patient with all of us as we pull all of this together and we will achieve 
the Elecraft level of support you are all used to receiving.



73,
Dave, W8FGU


On May 23, 2019 18:02:08 Bill Johnson  wrote:


Show quoted text



73,
Dave, W8FGU
On May 23, 2019 18:02:08 Bill Johnson  wrote:

Dave, thank you for stepping up.  Not an easy task. Thank God, you are in 
transition for Don.  Tough shoes, but you have steady feet.


72 & 73,
Bill
K9YEQ
FT'er for K2, KX1, KX3, KXPA100,  KAT500, W2, etc.

-Original Message-
From: elecraft-boun...@mailman.qth.net  
On Behalf Of Dave Van Wallaghen

Sent: Thursday, May 23, 2019 6:47 PM
To: donw...@embarqmail.com; Doug Hensley ; Don Schroder 


Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service (for the Classic gear)

Don,

I profusely apologize for the delay and lack of communication. As Don, 
W3FPR pointed out, Don was and I am a part time employee. For a whole host 
of reasons, that I won't go into at this time, the transition has been 
somewhat slow but I am making progress.


The amount of backlog has been overwhelming to an extent. But with Don's 
help we have managed to whittle much of it down.


I am not making excuses for the lack of communication and will improve my 
response as I work through this transition. Poor Don is supposed to be 
retired and still provides excellent support in my absence or heavy workload.


As he noted, my wife and I are on vacation well off of the grid. I do have 
some wifi here (sitting at the Tiki bar as I write this) but I am pretty 
much off the grid until next week.


I do totally love the Elecraft customer service paradigm and will continue 
to strive for that plateau. But it will take me a little time as I still 
work a fulltime profession as well as this part time venture plus family 
blah blah blah.


If I remember right, your rig was number 2 or 3 on my priority list and I 
will get right on it as soon as I return. I appreciate your patience in the 
interim and will be in touch soon.



73,
Dave, W8FGU
On May 23, 2019 13:03:13 Don Wilhelm  wrote:


Doug,

Thanks for the nice words about my service.  When I was doing repairs
for the classic gear, I did not have a staff (like they do in
Watsonville) to send emails when the rig arrives, etc.  I would email
customers when I started work on it, ask any questions about what the
customer wanted when the RSA form was incomplete. and let the customer
know if there were significant delays.
Then when I finish with it, I would send the report to the office and
the sales staff would contact the customer about payment.
It is tough to keep up with emails, repairs and everything else when
there is a backlog of repairs.  So working with a staff of one (me) it
is difficult to keep up with customer communications in addition to
providing prompt repair service.

I was not a contract person, but a part time employee of Elecraft.

I am certain Dave WFGU (who took over for me, and is also a part-time
employee) is having similar problems.  In additions, he also works for
his Fire Department which has him at the station full time for
stretches between 2 and 4 days at a time, and he may not know that his
XYL got a repair package in during those days.  I know he is currently
on vacation and away from home - so any repair parcels are being held
for him at the post office or UPS.

Sorry that we cannot provide the same level of communications that are
available out of Watsonville, but we do the best we can.  I had an
advantage over Dave because I was not working a full time job when I
was doing that legacy repair work.

Some patience and understanding is required, and your tracking numbers
can be relied on - I never found them to be wrong.

Do not send an advance check with your RSA repair.  If a check is
discovered, it must be sent to Watsonville, and will not be cashed
until the repair is concluded.

Also, do not send your classic gear to Watsonville, send it as
indicated in the RSA instructions.  If you do send it to Watsonville,
expect an extra week delay because it must then be shipped to Michigan.
The newer (non-thru-hole gear) IS serviced at Watsonville, but NOT the
classic gear.

73,
Don W3FPR

On 5/23/2019 1:56 PM, Doug Hensley wrote:

Don, I think that is because the early stuff is farmed out to
contract people who may not have an email routine going yet.  The K1
& K2's were usually handled by Don Wilhelm who just retired.  You
might contact Elecraft support and ask them who they sent 

Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Bob McGraw K4TAX]

Why not take the RX OUT of the K3 to a BNC T  and the RX IN of the K3  
to the other side of the BNC T and with a BNC T  in that path, feed that 
to the SDR receiver.  Then on the K3 press the RX ANT button and both 
are fed the entire band from the same antenna and they are protected 
during transmit.   You can use HDSDR and OmniRig to control both the SDR 
receiver and control the K3.  With HDSDR and OmniRig it communicates 
both ways.


Two short BNC to BNC jumpers, a BNC T and a short BNC to the input on 
the SDR is all that is needed.


73

Bob, K4TAX


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Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Barry]

Peter,
I use the SDRPlay for spectrum display with my K3s using Win4K3. I 
have found it really easy to control anything you want or have so long 
as it is compatible with the K3. It's all done using virtual com ports 
that you create using a FREE bit of software named com0com. You create 
the ports in pairs and name them com10, com11, etc. One com port is 
listed in the Win4K3 set up and the other is called out in the software 
you want to connect. I use about 6 pairs with no problems and it seems 
to be very stable. Listen for me this weekend as I will be using this 
set up for the CQ WPX contest with N1MM as my logging package.


Getting CW Skimmer to work with SDRPlay is quite convoluted, so I 
use LP Pan to an external sound card to drive Skimmer with the required 
MME format data; I had the LP Pan left over from something else I was 
doing. You will dedicate a comport pair to Skimmer so it integrates and 
plays with everything else. I have played with a few different 
configurations and feel comfortable that this is the easiest way to go 
and it yields great flexibility with stability. Best of Luck.


73,
Barry
K3NDM

-- Original Message --
From: "Peter Dougherty" 
To: "Ignacy" ; elecraft@mailman.qth.net
Sent: 5/23/2019 7:57:31 PM
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer


I have the same front end protector on my K9AY receive loop, but that's not
a suitable antenna for anything above 80m, and I need the SDR to be
functional on all bands. I could put in an antenna switch, but honestly I'd
rather not unless there's no alternative. I only need the CW portion of the
currently active band to feed the SDR--but I agree, having full bandwidth
would be better.

I am also considering Win4K3 Suite, but I'm not sure about how to get this
to work with the K3s, DX Lab Suite, and N1MM+. It's a real nightmare to
understand if you don't really have much understanding of how it all works.

 - pjd

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Ignacy
Sent: Thursday, May 23, 2019 7:20 PM
To: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

Connecting SDR may be simpler. I think HDSDR has an option to sent I/Q
signals to the Skimmer. I use AS-RXFEP - Receiver Front End Protector from
Array Solutions to protect SDR. I use TX vertical or RX loop as receive
antenna with AS-RXFEP - Receiver Front End Protector from Array Solutions,
close to TX antennas and never any problem.

Igancy, NO9E



--
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Re: [Elecraft] To improve customer service (for the Classic gear)

[Bill Johnson]

Dave, thank you for stepping up.  Not an easy task. Thank God, you are in 
transition for Don.  Tough shoes, but you have steady feet.

72 & 73,
Bill
K9YEQ
FT'er for K2, KX1, KX3, KXPA100,  KAT500, W2, etc. 

-Original Message-
From: elecraft-boun...@mailman.qth.net  On 
Behalf Of Dave Van Wallaghen
Sent: Thursday, May 23, 2019 6:47 PM
To: donw...@embarqmail.com; Doug Hensley ; Don Schroder 

Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service (for the Classic gear)

Don,

I profusely apologize for the delay and lack of communication. As Don, W3FPR 
pointed out, Don was and I am a part time employee. For a whole host of 
reasons, that I won't go into at this time, the transition has been somewhat 
slow but I am making progress.

The amount of backlog has been overwhelming to an extent. But with Don's help 
we have managed to whittle much of it down.

I am not making excuses for the lack of communication and will improve my 
response as I work through this transition. Poor Don is supposed to be retired 
and still provides excellent support in my absence or heavy workload.

As he noted, my wife and I are on vacation well off of the grid. I do have some 
wifi here (sitting at the Tiki bar as I write this) but I am pretty much off 
the grid until next week.

I do totally love the Elecraft customer service paradigm and will continue to 
strive for that plateau. But it will take me a little time as I still work a 
fulltime profession as well as this part time venture plus family blah blah 
blah.

If I remember right, your rig was number 2 or 3 on my priority list and I will 
get right on it as soon as I return. I appreciate your patience in the interim 
and will be in touch soon.


73,
Dave, W8FGU
On May 23, 2019 13:03:13 Don Wilhelm  wrote:

> Doug,
>
> Thanks for the nice words about my service.  When I was doing repairs 
> for the classic gear, I did not have a staff (like they do in
> Watsonville) to send emails when the rig arrives, etc.  I would email 
> customers when I started work on it, ask any questions about what the 
> customer wanted when the RSA form was incomplete. and let the customer 
> know if there were significant delays.
> Then when I finish with it, I would send the report to the office and 
> the sales staff would contact the customer about payment.
> It is tough to keep up with emails, repairs and everything else when 
> there is a backlog of repairs.  So working with a staff of one (me) it 
> is difficult to keep up with customer communications in addition to 
> providing prompt repair service.
>
> I was not a contract person, but a part time employee of Elecraft.
>
> I am certain Dave WFGU (who took over for me, and is also a part-time
> employee) is having similar problems.  In additions, he also works for 
> his Fire Department which has him at the station full time for 
> stretches between 2 and 4 days at a time, and he may not know that his 
> XYL got a repair package in during those days.  I know he is currently 
> on vacation and away from home - so any repair parcels are being held 
> for him at the post office or UPS.
>
> Sorry that we cannot provide the same level of communications that are 
> available out of Watsonville, but we do the best we can.  I had an 
> advantage over Dave because I was not working a full time job when I 
> was doing that legacy repair work.
>
> Some patience and understanding is required, and your tracking numbers 
> can be relied on - I never found them to be wrong.
>
> Do not send an advance check with your RSA repair.  If a check is 
> discovered, it must be sent to Watsonville, and will not be cashed 
> until the repair is concluded.
>
> Also, do not send your classic gear to Watsonville, send it as 
> indicated in the RSA instructions.  If you do send it to Watsonville, 
> expect an extra week delay because it must then be shipped to Michigan.
> The newer (non-thru-hole gear) IS serviced at Watsonville, but NOT the 
> classic gear.
>
> 73,
> Don W3FPR
>
> On 5/23/2019 1:56 PM, Doug Hensley wrote:
>> Don, I think that is because the early stuff is farmed out to 
>> contract people who may not have an email routine going yet.  The K1 
>> & K2's were usually handled by Don Wilhelm who just retired.  You 
>> might contact Elecraft support and ask them who they sent the rig to, when, 
>> where, etc.
>>
>> Don had done all my K1 & K2 work and was just marvelous.  Hopefully 
>> Elecraft keep that kind of talent at hand.
>>
>> Cheers,
>>
>> Doug W5JV
>>
>>>
>>
>> Message: 20
>> Date: Thu, 23 May 2019 17:17:57 +
>> From: Don Schroder 
>> To: Elecraft Reflector 
>> Subject: [Elecraft] To improve customer service
>> Message-ID:
>>  
>> > utlook.com>
>>
>> Content-Type: text/plain; charset="utf-8"
>>
>> A good morning to all!
>>
>> I am sitting in my recliner, drinking a cup of java, and doing what I 
>> seem to do best, thinking,
>>
>> I?m thinking; when I sent my computer into the Company for repairs 

Re: [Elecraft] To improve customer service (for the Classic gear)

[Bill Johnson]

Don, there you go again... perfect explanation from a super tech!

72 & 73,
Bill
K9YEQ
FT'er for K2, KX1, KX3, KXPA100,  KAT500, W2, etc. 

-Original Message-
From: elecraft-boun...@mailman.qth.net  On 
Behalf Of Don Wilhelm
Sent: Thursday, May 23, 2019 2:03 PM
To: Doug Hensley ; Don Schroder 
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service (for the Classic gear)

Doug,

Thanks for the nice words about my service.  When I was doing repairs for the 
classic gear, I did not have a staff (like they do in
Watsonville) to send emails when the rig arrives, etc.  I would email customers 
when I started work on it, ask any questions about what the customer wanted 
when the RSA form was incomplete. and let the customer know if there were 
significant delays.
Then when I finish with it, I would send the report to the office and the sales 
staff would contact the customer about payment.
It is tough to keep up with emails, repairs and everything else when there is a 
backlog of repairs.  So working with a staff of one (me) it is difficult to 
keep up with customer communications in addition to providing prompt repair 
service.

I was not a contract person, but a part time employee of Elecraft.

I am certain Dave WFGU (who took over for me, and is also a part-time
employee) is having similar problems.  In additions, he also works for his Fire 
Department which has him at the station full time for stretches between 2 and 4 
days at a time, and he may not know that his XYL got a repair package in during 
those days.  I know he is currently on vacation and away from home - so any 
repair parcels are being held for him at the post office or UPS.

Sorry that we cannot provide the same level of communications that are 
available out of Watsonville, but we do the best we can.  I had an advantage 
over Dave because I was not working a full time job when I was doing that 
legacy repair work.

Some patience and understanding is required, and your tracking numbers can be 
relied on - I never found them to be wrong.

Do not send an advance check with your RSA repair.  If a check is discovered, 
it must be sent to Watsonville, and will not be cashed until the repair is 
concluded.

Also, do not send your classic gear to Watsonville, send it as indicated in the 
RSA instructions.  If you do send it to Watsonville, expect an extra week delay 
because it must then be shipped to Michigan.
The newer (non-thru-hole gear) IS serviced at Watsonville, but NOT the classic 
gear.

73,
Don W3FPR

On 5/23/2019 1:56 PM, Doug Hensley wrote:
> Don, I think that is because the early stuff is farmed out to contract people 
> who may not have an email routine going yet.  The K1 & K2's were usually 
> handled by Don Wilhelm who just retired.  You might contact Elecraft support 
> and ask them who they sent the rig to, when, where, etc.
> 
> Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft 
> keep that kind of talent at hand.
> 
> Cheers,
> 
> Doug W5JV
> 
>>
> 
> Message: 20
> Date: Thu, 23 May 2019 17:17:57 +
> From: Don Schroder 
> To: Elecraft Reflector 
> Subject: [Elecraft] To improve customer service
> Message-ID:
>  
>  tlook.com>
> 
> Content-Type: text/plain; charset="utf-8"
> 
> A good morning to all!
> 
> I am sitting in my recliner, drinking a cup of java, and doing what I 
> seem to do best, thinking,
> 
> I?m thinking; when I sent my computer into the Company for repairs (under 
> warranty), the Company did something I had never experienced before. They 
> ?GAVE ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the 
> status of my computer! Every week, I knew what was happening to my computer, 
> (1) had they received it? (2) Were they working on it? (3) What have they 
> found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have 
> they sent it back to me?
> 
> On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
> was having.
> 
> On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
> because I was notified, but because I researched the tracking number.
> 
> On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
> with the K2. I know this NOT because I was notified, but because I researched 
> my banking statements.
> 
> On May 23rd, (today, 45 days later) I am beginning to think I may never see 
> my K2 again!
> 
> I?m thinking; wouldn?t it be nice if all Companies kept their customers 
> ?informed? of a products status when sent in for repairs, like the computer 
> Company did?
> 
> I?m thinking; this would be a GREAT improvement to customer service!
> 
> Don, KE0PVQ
> Let the lava flow begin
> 
> Sent from Mail for 
> Windows 10
> 
> 
> 
> 
> 
> 
> __
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: 

Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Peter Dougherty]

I have the same front end protector on my K9AY receive loop, but that's not
a suitable antenna for anything above 80m, and I need the SDR to be
functional on all bands. I could put in an antenna switch, but honestly I'd
rather not unless there's no alternative. I only need the CW portion of the
currently active band to feed the SDR--but I agree, having full bandwidth
would be better.

I am also considering Win4K3 Suite, but I'm not sure about how to get this
to work with the K3s, DX Lab Suite, and N1MM+. It's a real nightmare to
understand if you don't really have much understanding of how it all works.

 - pjd

-Original Message-
From: elecraft-boun...@mailman.qth.net  On
Behalf Of Ignacy
Sent: Thursday, May 23, 2019 7:20 PM
To: elecraft@mailman.qth.net
Subject: Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

Connecting SDR may be simpler. I think HDSDR has an option to sent I/Q
signals to the Skimmer. I use AS-RXFEP - Receiver Front End Protector from
Array Solutions to protect SDR. I use TX vertical or RX loop as receive
antenna with AS-RXFEP - Receiver Front End Protector from Array Solutions,
close to TX antennas and never any problem. 

Igancy, NO9E 



--
Sent from: http://elecraft.365791.n2.nabble.com/
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Re: [Elecraft] To improve customer service

[Bill Johnson]

Don, is spectacular.  Few words, to the point, excellent.  The new route will 
soon be the same as I know Elecraft is big into process control.  I believe 
they are very happy to get the feedback and will fix the situation.  New route, 
new process.

72 & 73,
Bill
K9YEQ
FT'er for K2, KX1, KX3, KXPA100,  KAT500, W2, etc. 

-Original Message-
From: elecraft-boun...@mailman.qth.net  On 
Behalf Of Doug Hensley
Sent: Thursday, May 23, 2019 12:57 PM
To: Don Schroder 
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service

Don, I think that is because the early stuff is farmed out to contract people 
who may not have an email routine going yet.  The K1 & K2's were usually 
handled by Don Wilhelm who just retired.  You might contact Elecraft support 
and ask them who they sent the rig to, when, where, etc.

Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft 
keep that kind of talent at hand.

Cheers,

Doug W5JV

>

Message: 20
Date: Thu, 23 May 2019 17:17:57 +
From: Don Schroder 
To: Elecraft Reflector 
Subject: [Elecraft] To improve customer service
Message-ID:



Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I?m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They ?GAVE 
ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status 
of my computer! Every week, I knew what was happening to my computer, (1) had 
they received it? (2) Were they working on it? (3) What have they found? (4 ) 
What problems have they encountered?  (5) Is it fixed? (6) Have they sent it 
back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because 
I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I researched 
my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my 
K2 again!

I?m thinking; wouldn?t it be nice if all Companies kept their customers 
?informed? of a products status when sent in for repairs, like the computer 
Company did?

I?m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 10






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Re: [Elecraft] To improve customer service (for the Classic gear)

[Don Schroder]

Thanks Dave, that was all I needed to hear. Enjoy your vacation, have one for 
me in the Tiki bar!

Don, KE0PVQ

Sent from Mail for Windows 10

From: Dave Van Wallaghen
Sent: Thursday, May 23, 2019 6:46 PM
To: donw...@embarqmail.com; Doug 
Hensley; Don Schroder
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service (for the Classic gear)

Don,

I profusely apologize for the delay and lack of communication. As Don, W3FPR 
pointed out, Don was and I am a part time employee. For a whole host of 
reasons, that I won't go into at this time, the transition has been somewhat 
slow but I am making progress.

The amount of backlog has been overwhelming to an extent. But with Don's help 
we have managed to whittle much of it down.

I am not making excuses for the lack of communication and will improve my 
response as I work through this transition. Poor Don is supposed to be retired 
and still provides excellent support in my absence or heavy workload.

As he noted, my wife and I are on vacation well off of the grid. I do have some 
wifi here (sitting at the Tiki bar as I write this) but I am pretty much off 
the grid until next week.

I do totally love the Elecraft customer service paradigm and will continue to 
strive for that plateau. But it will take me a little time as I still work a 
fulltime profession as well as this part time venture plus family blah blah 
blah.

If I remember right, your rig was number 2 or 3 on my priority list and I will 
get right on it as soon as I return. I appreciate your patience in the interim 
and will be in touch soon.

73,
Dave, W8FGU

On May 23, 2019 13:03:13 Don Wilhelm  wrote:

Doug,

Thanks for the nice words about my service.  When I was doing repairs
for the classic gear, I did not have a staff (like they do in
Watsonville) to send emails when the rig arrives, etc.  I would email
customers when I started work on it, ask any questions about what the
customer wanted when the RSA form was incomplete. and let the customer
know if there were significant delays.
Then when I finish with it, I would send the report to the office and
the sales staff would contact the customer about payment.
It is tough to keep up with emails, repairs and everything else when
there is a backlog of repairs.  So working with a staff of one (me) it
is difficult to keep up with customer communications in addition to
providing prompt repair service.

I was not a contract person, but a part time employee of Elecraft.

I am certain Dave WFGU (who took over for me, and is also a part-time
employee) is having similar problems.  In additions, he also works for
his Fire Department which has him at the station full time for stretches
between 2 and 4 days at a time, and he may not know that his XYL got a
repair package in during those days.  I know he is currently on vacation
and away from home - so any repair parcels are being held for him at the
post office or UPS.

Sorry that we cannot provide the same level of communications that are
available out of Watsonville, but we do the best we can.  I had an
advantage over Dave because I was not working a full time job when I was
doing that legacy repair work.

Some patience and understanding is required, and your tracking numbers
can be relied on - I never found them to be wrong.

Do not send an advance check with your RSA repair.  If a check is
discovered, it must be sent to Watsonville, and will not be cashed until
the repair is concluded.

Also, do not send your classic gear to Watsonville, send it as indicated
in the RSA instructions.  If you do send it to Watsonville, expect an
extra week delay because it must then be shipped to Michigan.
The newer (non-thru-hole gear) IS serviced at Watsonville, but NOT the
classic gear.

73,
Don W3FPR

On 5/23/2019 1:56 PM, Doug Hensley wrote:
Don, I think that is because the early stuff is farmed out to contract people 
who may not have an email routine going yet.  The K1 & K2's were usually 
handled by Don Wilhelm who just retired.  You might contact Elecraft support 
and ask them who they sent the rig to, when, where, etc.

Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft 
keep that kind of talent at hand.

Cheers,

Doug W5JV



Message: 20
Date: Thu, 23 May 2019 17:17:57 +
From: Don Schroder 
To: Elecraft Reflector 
Subject: [Elecraft] To improve customer service
Message-ID:
 


Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I?m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They ?GAVE 
ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status 
of 

Re: [Elecraft] To improve customer service (for the Classic gear)

[Dave Van Wallaghen]

Don,

I profusely apologize for the delay and lack of communication. As Don, 
W3FPR pointed out, Don was and I am a part time employee. For a whole host 
of reasons, that I won't go into at this time, the transition has been 
somewhat slow but I am making progress.


The amount of backlog has been overwhelming to an extent. But with Don's 
help we have managed to whittle much of it down.


I am not making excuses for the lack of communication and will improve my 
response as I work through this transition. Poor Don is supposed to be 
retired and still provides excellent support in my absence or heavy workload.


As he noted, my wife and I are on vacation well off of the grid. I do have 
some wifi here (sitting at the Tiki bar as I write this) but I am pretty 
much off the grid until next week.


I do totally love the Elecraft customer service paradigm and will continue 
to strive for that plateau. But it will take me a little time as I still 
work a fulltime profession as well as this part time venture plus family 
blah blah blah.


If I remember right, your rig was number 2 or 3 on my priority list and I 
will get right on it as soon as I return. I appreciate your patience in the 
interim and will be in touch soon.



73,
Dave, W8FGU
On May 23, 2019 13:03:13 Don Wilhelm  wrote:


Doug,

Thanks for the nice words about my service.  When I was doing repairs
for the classic gear, I did not have a staff (like they do in
Watsonville) to send emails when the rig arrives, etc.  I would email
customers when I started work on it, ask any questions about what the
customer wanted when the RSA form was incomplete. and let the customer
know if there were significant delays.
Then when I finish with it, I would send the report to the office and
the sales staff would contact the customer about payment.
It is tough to keep up with emails, repairs and everything else when
there is a backlog of repairs.  So working with a staff of one (me) it
is difficult to keep up with customer communications in addition to
providing prompt repair service.

I was not a contract person, but a part time employee of Elecraft.

I am certain Dave WFGU (who took over for me, and is also a part-time
employee) is having similar problems.  In additions, he also works for
his Fire Department which has him at the station full time for stretches
between 2 and 4 days at a time, and he may not know that his XYL got a
repair package in during those days.  I know he is currently on vacation
and away from home - so any repair parcels are being held for him at the
post office or UPS.

Sorry that we cannot provide the same level of communications that are
available out of Watsonville, but we do the best we can.  I had an
advantage over Dave because I was not working a full time job when I was
doing that legacy repair work.

Some patience and understanding is required, and your tracking numbers
can be relied on - I never found them to be wrong.

Do not send an advance check with your RSA repair.  If a check is
discovered, it must be sent to Watsonville, and will not be cashed until
the repair is concluded.

Also, do not send your classic gear to Watsonville, send it as indicated
in the RSA instructions.  If you do send it to Watsonville, expect an
extra week delay because it must then be shipped to Michigan.
The newer (non-thru-hole gear) IS serviced at Watsonville, but NOT the
classic gear.

73,
Don W3FPR

On 5/23/2019 1:56 PM, Doug Hensley wrote:
Don, I think that is because the early stuff is farmed out to contract 
people who may not have an email routine going yet.  The K1 & K2's were 
usually handled by Don Wilhelm who just retired.  You might contact 
Elecraft support and ask them who they sent the rig to, when, where, etc.


Don had done all my K1 & K2 work and was just marvelous.  Hopefully 
Elecraft keep that kind of talent at hand.


Cheers,

Doug W5JV





Message: 20
Date: Thu, 23 May 2019 17:17:57 +
From: Don Schroder 
To: Elecraft Reflector 
Subject: [Elecraft] To improve customer service
Message-ID:
 


Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem 
to do best, thinking,


I?m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They 
?GAVE ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me 
the status of my computer! Every week, I knew what was happening to my 
computer, (1) had they received it? (2) Were they working on it? (3) What 
have they found? (4 ) What problems have they encountered?  (5) Is it 
fixed? (6) Have they sent it back to me?


On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue 
I was having.


On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
because I was notified, but because I researched the tracking number.


On May 7th, (29 days later), Elecraft cashed my 

[Elecraft] FS KRC-2

[Rich]

I have a KRC-2 assembled and working.  Currently wire for Icom but that 
can be changed to your liking.


$110.00 shipped in the USA

Contact me direct.

Rich

K3RWN

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Re: [Elecraft] Proposal for change pages for manuals

[Bill Frantz]

On 5/23/19 at 2:49 PM, j...@audiosystemsgroup.com (Jim Brown) wrote:


On 5/23/2019 2:07 PM, Don Wilhelm wrote:
One can download and print the entire list of firmware release 
notes or part of the list.  They are in .rtf format.



Link?


After learning something about the new web site,

Try 

[The scariest thing a marketing type can say to someone my age 
is, "New and Improved".]


73 Bill AE6JV

-
Bill Frantz| When it comes to the world | Periwinkle
(408)356-8506  | around us, is there any choice | 16345 
Englewood Ave
www.pwpconsult.com | but to explore? - Lisa Randall | Los Gatos, 
CA 95032


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[Elecraft] Old gear

[Neil]

I have been following the thread on the issue  of poor service 
(perceived). I am a new Elecraft user and can only say great things 
about the level of service.
From Madelyn Gomez to Cody Adams, my experience has been absolutely 
FIRST CLASS. In fact they should give lessons to some of the other "big" 
guys on how to treat a customer.
One time having a question about my new KPA1500 I sent a query via 
email, it was 15 minutes later that the phone rang from one of the tech 
support folks. You can not beat that.
It is sad when some people require "instant gratification" and when it 
is so easy to pick up the phone and talk to a real and intelligent 
person in the US.

Anywaymy two centsElecraft has top notch servicegot me sold!
NeilN4FN
--

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Re: [Elecraft] Proposal for change pages for manuals

[dick]

You can view the entire file at any time from the K3 Utility's Help menu. The 
K3 Utility reads the entire file into a rich text window that you can scroll 
through.

I can help you find it on your PC.  The (windows) path is shown on the K3 
Utility Firmware tab, in the edit box labeled "Local folder for firmware 
files". hfwnotes.rtf is in that same firmware folder.  It's copied, along with 
new firmware, from our ftp site each time you click "Copy New Files from 
Elecraft".

Mine says C:\Users\dick\AppData\Roaming\Elecraft\K3 Firmware.  Yours would be 
different.

I understand that Windows by default hides the %APPDATA% folder and doesn't 
normally search through it.  

73 de Dick, K6KR

-Original Message-
From: elecraft-boun...@mailman.qth.net  On 
Behalf Of Jim Brown
Sent: Thursday, May 23, 2019 16:12
To: Reflector Elecraft 
Subject: Re: [Elecraft] Proposal for change pages for manuals

On 5/23/2019 2:59 PM, Dick Dievendorff wrote:
> It’s on your PC already
>
> Mine is copied from ftp to c:/Users/dick/AppData/Roaming/Elecraft/K3 Firmware 
> because I used the default firmware folder on Windows 10.
Not if I can't find it, and files in Microsoft's default locations don't show 
up in searches!
> It’s also on our ftp site at
>
> ftp://ftp.elecraft.com/K3/firmware/hfwnotes.rtf

Beautiful!  Exactly what we need!

Thanks and 73, Jim K9YC

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[Elecraft] Fw: K2: FS, Built & Working KAT2

[Jim KO5V]

The KAT2 has been sold. Thanks.

73, Jim KO5V


-Forwarded Message-
>From: Jim KO5V 
>Sent: May 23, 2019 12:30 PM
>To: Elecraft List 
>Subject: K2: FS, Built & Working KAT2
>
>Sorry, no K4 content here...
>
>I bought tuner this several years ago from the ham who built it, and it works 
>well. I have been using my KPA100/KAT100 combo, and I have a T1 for low-power, 
>so I no longer need this.
>
>I have the original manual, and the hardware to mount it into the K2's lid. 
>The current price for the kit is $219.99. I'm asking $140.00/OBO, including 
>USA shipping. Payment by PayPal.
>
>Please contact me off-list:  mycall at arrl dot net
>
>Thanks again! 73, Jim KO5V
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Re: [Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Ignacy]

Connecting SDR may be simpler. I think HDSDR has an option to sent I/Q
signals to the Skimmer. I use AS-RXFEP - Receiver Front End Protector from
Array Solutions to protect SDR. I use TX vertical or RX loop as receive
antenna with AS-RXFEP - Receiver Front End Protector from Array Solutions,
close to TX antennas and never any problem. 

Igancy, NO9E 



--
Sent from: http://elecraft.365791.n2.nabble.com/
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Re: [Elecraft] Proposal for change pages for manuals

[Jim Brown]

On 5/23/2019 2:59 PM, Dick Dievendorff wrote:

It’s on your PC already

Mine is copied from ftp to c:/Users/dick/AppData/Roaming/Elecraft/K3 Firmware 
because I used the default firmware folder on Windows 10.
Not if I can't find it, and files in Microsoft's default locations don't 
show up in searches!

It’s also on our ftp site at

ftp://ftp.elecraft.com/K3/firmware/hfwnotes.rtf


Beautiful!  Exactly what we need!

Thanks and 73, Jim K9YC

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Re: [Elecraft] Proposal for change pages for manuals

[Dick Dievendorff]

It’s on your PC already

Mine is copied from ftp to c:/Users/dick/AppData/Roaming/Elecraft/K3 Firmware 
because I used the default firmware folder on Windows 10.

It’s also on our ftp site at 

ftp://ftp.elecraft.com/K3/firmware/hfwnotes.rtf

73 de Dick, K6KR

> On May 23, 2019, at 14:49, Jim Brown  wrote:
> 
>> On 5/23/2019 2:07 PM, Don Wilhelm wrote:
>> One can download and print the entire list of firmware release notes or part 
>> of the list.  They are in .rtf format.
>> 
> Link?
> 
> Thanks, Jim
> 
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Re: [Elecraft] Proposal for change pages for manuals

[Jim Brown]

On 5/23/2019 2:07 PM, Don Wilhelm wrote:
One can download and print the entire list of firmware release notes 
or part of the list.  They are in .rtf format.



Link?

Thanks, Jim

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Re: [Elecraft] K3 manual errata

[Jim Brown]

Not at all.  I bought my K3s in 2008, added new synth boards and 
replaced the Xvtr board to get the K3S-vintage preamp. Most of us 
studied the hard copy manual that came with our radios, then  printed an 
updated user manual a few years after we got our radios. My last 
printing was from about 2010-11. What I'm looking for is not an errata, 
but progress update notes that reflect firmware updates.


73, Jim K9YC

On 5/23/2019 1:53 PM, Elecraft Support wrote:

Hi Jim,
I hope this helps. link here 


Cheers,
Doug



Elecraft Customer Support
supp...@elecraft.com 
831-763-4211



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[Elecraft] Connecting SDRPlay to P3 IF OUT, to CW Skimmer

[Peter Dougherty]

I bought an SDR Play 1A at Dayton with the intention of feeding its RF IN
port from my P3's IF out. I don't have a separate multi-band antenna that I
can dedicate to the SDRPlay, so I think I need to go the IF Route. I run
full legal-limit TX power from antennas in the center of a small city lot,
so even if I put up a separate RX-only antenna, I would probably risk
damaging the SDR, and also it would not be able to hear the weak signals
that my tower-mounted Yagis are picking up and supplying to my K3s.


I then need to feed the SDR output into CW Skimmer so I can populate my own
bandmaps in N1MM and DX Lab Suite. 

Has anybody successfully done this, and if so, is there a step-by-step
tutorial somewhere that I can reference? Or conversely, if someone wouldn't
mind taking a few minutes to walk me through this I'd be extremely grateful.
I'm getting precisely nowhere at the moment.


-
73 and Good DX
Peter, W2IRT



President, North Jersey DX Association

DXCC Card Checker
Letter O Manager, ARRL Incoming 2nd District QSL bureau

 

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Re: [Elecraft] Proposal for change pages for manuals

[Don Wilhelm]

Jim,

That would be practical only if ALL users downloaded each and every 
firmware update as it came along - I am sure it should be relatively 
easy to display the latest firmware release notes.

As it is, the release notes are shown in the Help tab.

But many do not update firmware each time it is available, so it is 
necessary to review the firmware release notes between what was 
previously loaded in the K3 and the current level loaded.


One can download and print the entire list of firmware release notes or 
part of the list.  They are in .rtf format.


73,
Don W3FPR

On 5/23/2019 4:48 PM, Jim Brown wrote:

On 5/23/2019 1:23 PM, N4ZR wrote:
Hi Don - I know I can download a fresh manual, and it may yet come to 
that.  However the manual available online is dated August 24, 2011, 
and the Firmware Release Notes available under Help in the K3 Utility 
go up to 2013.  I'm fairly confident there were more changes after that. 


What's needed is the same sort of running changes notes, a collection of 
the "changes" info displayed by the K3 Utility when updates are downloaded.


73, Jim K9YC

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Re: [Elecraft] Proposal for change pages for manuals

[Dick Dievendorff]

The file displayed by the K3 Utility is a rich text file downloaded from the 
file server along with K3with firmware.  It’s just a file on your PC, in your 
firmware folder.

hfwnotes.rtf as I recall.

73 de Dick, K6KR



> On May 23, 2019, at 13:48, Jim Brown  wrote:
> 
>> On 5/23/2019 1:23 PM, N4ZR wrote:
>> Hi Don - I know I can download a fresh manual, and it may yet come to that.  
>> However the manual available online is dated August 24, 2011, and the 
>> Firmware Release Notes available under Help in the K3 Utility go up to 2013. 
>>  I'm fairly confident there were more changes after that. 
> 
> What's needed is the same sort of running changes notes, a collection of the 
> "changes" info displayed by the K3 Utility when updates are downloaded.
> 
> 73, Jim K9YC
> 
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Re: [Elecraft] Level of K3S audio out to digital apps on Mac

[Al Lorona]

 Adding on to the RF part of the adjustment described by Mr. McGraw below, the 
idea described in this old post-- I still contend-- would be a very useful 
graphical way of making the adjustment. Not coincidentally, I wrote it in 
response to a similar post by Bob almost two years ago:
http://elecraft.365791.n2.nabble.com/A-very-desirable-capability-tp7633678p7633779.html
 


On Wednesday, May 22, 2019, 4:09:36 PM PDT, Bob McGraw K4TAX 
 wrote:  
 
 Regarding receiver set-up implementation, it is usually best when the no 
signal band noise is some 10 dB above the noise floor of the receiver.   

  
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Re: [Elecraft] Proposal for change pages for manuals

[Jim Brown]

On 5/23/2019 1:23 PM, N4ZR wrote:
Hi Don - I know I can download a fresh manual, and it may yet come to 
that.  However the manual available online is dated August 24, 2011, 
and the Firmware Release Notes available under Help in the K3 Utility 
go up to 2013.  I'm fairly confident there were more changes after that. 


What's needed is the same sort of running changes notes, a collection of 
the "changes" info displayed by the K3 Utility when updates are downloaded.


73, Jim K9YC

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Re: [Elecraft] Proposal for change pages for manuals

[Don Wilhelm]

Pete,

Download the most recent copy of K3 Utility and you should find all the 
more recent Firmware Release Notes.

A full listing of the notes can also be found on the Elecraft website.

73,
Don W3FPR

On 5/23/2019 4:23 PM, N4ZR wrote:


Hi Don - I know I can download a fresh manual, and it may yet come to 
that.  However the manual available online is dated August 24, 2011, 
and the Firmware Release Notes available under Help in the K3 Utility 
go up to 2013.  I'm fairly confident there were more changes after that.





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Re: [Elecraft] Proposal for change pages for manuals

[N4ZR]

Hi Don - I know I can download a fresh manual, and it may yet come to 
that.  However the manual available online is dated August 24, 2011, and 
the Firmware Release Notes available under Help in the K3 Utility go up 
to 2013.  I'm fairly confident there were more changes after that.


73, Pete N4ZR
Check out the Reverse Beacon Network
at , now
spotting RTTY activity worldwide.
For spots, please use your favorite
"retail" DX cluster.

On 5/23/2019 4:14 PM, Don Wilhelm wrote:

Pete,

If you download the newest manual, you will have the most up to date 
information that is printed in the manual.


Above and beyond that (and equally important), you should pay 
attention to the Firmware Release Notes.  They are on the website and 
also included on the K3 Utility Help Tab.
Those Firmware Release changes also constitute changes/additions to 
whatever level manual you have.  So if you mark up you manual starting 
with each firmware release after the date in the manual, you will have 
all the information in the manual.


I don't think it is practical for Elecraft to issue a new manual with 
each firmware release.


73,
Don W3FPR


On 5/23/2019 3:55 PM, N4ZR wrote:
One of the nice things about Elecraft gear is the continuous 
improvement that goes on, even years after initial release.  
Unfortunately, these improvements are often only documented at 
release time, and nine years' worth (in my case) is hard to organize.


Recently, I ran into issues with my middle-aged K3 that turned out to 
be caused by a change in functionality  undocumented in my manual 
from 2010, which I inadvertently triggered.


Why wouldn't it be possible to put someone to work identifying which 
pages in each manual have been changed or added and then producing 
"change pages" that we could print out and insert - for example a new 
page 6, and pages 6a, 6b etc., as needed to bring the manual back in 
sync with the hardware.


It seems to me that this job, while boring, wouldn't be that 
difficult, and the benefits to us customers seem obvious.



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Re: [Elecraft] Proposal for change pages for manuals

[W2xj]

With enough money, all things are possible. :-)

Sent from my iPad

> On May 23, 2019, at 3:55 PM, N4ZR  wrote:
> 
> One of the nice things about Elecraft gear is the continuous improvement that 
> goes on, even years after initial release.  Unfortunately, these improvements 
> are often only documented at release time, and nine years' worth (in my case) 
> is hard to organize.
> 
> Recently, I ran into issues with my middle-aged K3 that turned out to be 
> caused by a change in functionality  undocumented in my manual from 2010, 
> which I inadvertently triggered.
> 
> Why wouldn't it be possible to put someone to work identifying which pages in 
> each manual have been changed or added and then producing "change pages" that 
> we could print out and insert - for example a new page 6, and pages 6a, 6b 
> etc., as needed to bring the manual back in sync with the hardware.
> 
> It seems to me that this job, while boring, wouldn't be that difficult, and 
> the benefits to us customers seem obvious.
> 
> -- 
> 
> 73, Pete N4ZR
> Check out the Reverse Beacon Network
> at , now
> spotting RTTY activity worldwide.
> For spots, please use your favorite
> "retail" DX cluster.
> 
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Re: [Elecraft] Proposal for change pages for manuals

[Don Wilhelm]

Pete,

If you download the newest manual, you will have the most up to date 
information that is printed in the manual.


Above and beyond that (and equally important), you should pay attention 
to the Firmware Release Notes.  They are on the website and also 
included on the K3 Utility Help Tab.
Those Firmware Release changes also constitute changes/additions to 
whatever level manual you have.  So if you mark up you manual starting 
with each firmware release after the date in the manual, you will have 
all the information in the manual.


I don't think it is practical for Elecraft to issue a new manual with 
each firmware release.


73,
Don W3FPR


On 5/23/2019 3:55 PM, N4ZR wrote:
One of the nice things about Elecraft gear is the continuous improvement 
that goes on, even years after initial release.  Unfortunately, these 
improvements are often only documented at release time, and nine years' 
worth (in my case) is hard to organize.


Recently, I ran into issues with my middle-aged K3 that turned out to be 
caused by a change in functionality  undocumented in my manual from 
2010, which I inadvertently triggered.


Why wouldn't it be possible to put someone to work identifying which 
pages in each manual have been changed or added and then producing 
"change pages" that we could print out and insert - for example a new 
page 6, and pages 6a, 6b etc., as needed to bring the manual back in 
sync with the hardware.


It seems to me that this job, while boring, wouldn't be that difficult, 
and the benefits to us customers seem obvious.

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[Elecraft] Proposal for change pages for manuals

[N4ZR]

One of the nice things about Elecraft gear is the continuous improvement 
that goes on, even years after initial release.  Unfortunately, these 
improvements are often only documented at release time, and nine years' 
worth (in my case) is hard to organize.


Recently, I ran into issues with my middle-aged K3 that turned out to be 
caused by a change in functionality  undocumented in my manual from 
2010, which I inadvertently triggered.


Why wouldn't it be possible to put someone to work identifying which 
pages in each manual have been changed or added and then producing 
"change pages" that we could print out and insert - for example a new 
page 6, and pages 6a, 6b etc., as needed to bring the manual back in 
sync with the hardware.


It seems to me that this job, while boring, wouldn't be that difficult, 
and the benefits to us customers seem obvious.


--

73, Pete N4ZR
Check out the Reverse Beacon Network
at , now
spotting RTTY activity worldwide.
For spots, please use your favorite
"retail" DX cluster.

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Re: [Elecraft] To improve customer service

[Don Schroder]

Thanks for the reply Doug,

I think you may have identified what’s happening. I did receive excellent and 
timely help from Elecraft when I had the need for new parts or questions 
answered. I also received excellent support from Don Wilhelm before he retired, 
and have nothing but praise for the service he provided.

Right now, what’s happening with my K2 (serial 7818) is a mystery. I’m not 
getting notifications. I know that the problem I am having is also being 
experienced by others, and a solution appears to be unknown at this time. See 
Dave’s email to the reflector below.

> On Tue, 21 May 2019, at 18:11, Dave Van Wallaghen wrote:
>> Chris,
>>
>> I have worked on a few late model K2'S of late with the exact same problem. 
>> The folks in support are currently looking into it to determine the source 
>> of the problem.
>>
>> My solution was to replace the Control board EEPROM with a known properly 
>> initialized one and everything came back to life. I even discussed this with 
>> Wayne in Dayton. We're looking into whether we have an EEPROM issue or a 
>> possible programming anomaly with the main PIC MCU.
>>
>> I'm currently on vacation with my wife 8 miles off the coast of Belize. I 
>> have limited WIFI but will continue to check in.
>>
>> Stay tuned...
>>

Thank you all for your comments. I’m doing as Dave suggests, staying tuned.
Don, KE0PVQ


Sent from Mail for Windows 10

From: Doug Hensley
Sent: Thursday, May 23, 2019 12:57 PM
To: Don Schroder
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] To improve customer service

Don, I think that is because the early stuff is farmed out to contract people 
who may not have an email routine going yet.  The K1 & K2's were usually 
handled by Don Wilhelm who just retired.  You might contact Elecraft support 
and ask them who they sent the rig to, when, where, etc.

Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft 
keep that kind of talent at hand.

Cheers,

Doug W5JV

>
Message: 20
Date: Thu, 23 May 2019 17:17:57 +
From: Don Schroder 
To: Elecraft Reflector 
Subject: [Elecraft] To improve customer service
Message-ID:



Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I?m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They ?GAVE 
ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status 
of my computer! Every week, I knew what was happening to my computer, (1) had 
they received it? (2) Were they working on it? (3) What have they found? (4 ) 
What problems have they encountered?  (5) Is it fixed? (6) Have they sent it 
back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because 
I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I researched 
my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my 
K2 again!

I?m thinking; wouldn?t it be nice if all Companies kept their customers 
?informed? of a products status when sent in for repairs, like the computer 
Company did?

I?m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 10






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Re: [Elecraft] To improve customer service (for the Classic gear)

[Don Wilhelm]

Doug,

Thanks for the nice words about my service.  When I was doing repairs 
for the classic gear, I did not have a staff (like they do in 
Watsonville) to send emails when the rig arrives, etc.  I would email 
customers when I started work on it, ask any questions about what the 
customer wanted when the RSA form was incomplete. and let the customer 
know if there were significant delays.
Then when I finish with it, I would send the report to the office and 
the sales staff would contact the customer about payment.
It is tough to keep up with emails, repairs and everything else when 
there is a backlog of repairs.  So working with a staff of one (me) it 
is difficult to keep up with customer communications in addition to 
providing prompt repair service.


I was not a contract person, but a part time employee of Elecraft.

I am certain Dave WFGU (who took over for me, and is also a part-time 
employee) is having similar problems.  In additions, he also works for 
his Fire Department which has him at the station full time for stretches 
between 2 and 4 days at a time, and he may not know that his XYL got a 
repair package in during those days.  I know he is currently on vacation 
and away from home - so any repair parcels are being held for him at the 
post office or UPS.


Sorry that we cannot provide the same level of communications that are 
available out of Watsonville, but we do the best we can.  I had an 
advantage over Dave because I was not working a full time job when I was 
doing that legacy repair work.


Some patience and understanding is required, and your tracking numbers 
can be relied on - I never found them to be wrong.


Do not send an advance check with your RSA repair.  If a check is 
discovered, it must be sent to Watsonville, and will not be cashed until 
the repair is concluded.


Also, do not send your classic gear to Watsonville, send it as indicated 
in the RSA instructions.  If you do send it to Watsonville, expect an 
extra week delay because it must then be shipped to Michigan.
The newer (non-thru-hole gear) IS serviced at Watsonville, but NOT the 
classic gear.


73,
Don W3FPR

On 5/23/2019 1:56 PM, Doug Hensley wrote:

Don, I think that is because the early stuff is farmed out to contract people who 
may not have an email routine going yet.  The K1 & K2's were usually handled by 
Don Wilhelm who just retired.  You might contact Elecraft support and ask them who 
they sent the rig to, when, where, etc.

Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft 
keep that kind of talent at hand.

Cheers,

Doug W5JV





Message: 20
Date: Thu, 23 May 2019 17:17:57 +
From: Don Schroder 
To: Elecraft Reflector 
Subject: [Elecraft] To improve customer service
Message-ID:
 


Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I?m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They ?GAVE 
ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status 
of my computer! Every week, I knew what was happening to my computer, (1) had 
they received it? (2) Were they working on it? (3) What have they found? (4 ) 
What problems have they encountered?  (5) Is it fixed? (6) Have they sent it 
back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because 
I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I researched 
my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my 
K2 again!

I?m thinking; wouldn?t it be nice if all Companies kept their customers 
?informed? of a products status when sent in for repairs, like the computer 
Company did?

I?m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 10






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[Elecraft] K2: FS, Built & Working KAT2

[Jim KO5V]

Sorry, no K4 content here...

I bought tuner this several years ago from the ham who built it, and it works 
well. I have been using my KPA100/KAT100 combo, and I have a T1 for low-power, 
so I no longer need this.

I have the original manual, and the hardware to mount it into the K2's lid. The 
current price for the kit is $219.99. I'm asking $140.00/OBO, including USA 
shipping. Payment by PayPal.

Please contact me off-list:  mycall at arrl dot net

Thanks again! 73, Jim KO5V
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Re: [Elecraft] K144XV issues in K3S

[Nr4c]

Oops. My bad!

Sent from my iPhone
...nr4c. bill


> On May 23, 2019, at 1:36 PM, Hank  wrote:
> 
> 
> Not the ATU, the ATT (attenuation function).
> 
>  
> - Original Message -
> From: Nr4c (n...@widomaker.com)
> Date: 05/23/19 13:34
> To: Hank (h...@optilink.us)
> Cc: Hank Blackwood (k4...@arrl.net), Elecraft Reflector 
> (elecraft@mailman.qth.net)
> Subject: Re: [Elecraft] K144XV issues in K3S
> 
> Frequency drift comes to mind.
> 
> The HF ATU probably won’t do anything for VHF.
> 
> Let the radio warm up for half an hour before doing anything with VHF.
> 
> Remember 1PPM at VHF is 144 Hertz.
> 
> You need the high def oscillator and maybe the Ref In.
> 
> Sent from my iPhone
> ...nr4c. bill
> 
> 
>> On May 23, 2019, at 1:05 PM, Hank  wrote:
>> 
>> 
>> Hey Folks...  
>> 
>> I have noticed 2 unusual issues with my recently installed K144XV.  I bought 
>> it used from a list member and installed it a few months ago.  It seems to 
>> work ok but after some extended use (which recently begun) it is does 2 
>> things: after it has been in use (even just monitoring) for local FM 
>> repeater work, the S-Meter on the K3S starts to read lower and lower (by as 
>> much as 3 S-Units) for the same repeater signal; and 2 - the audio becomes a 
>> little distorted on stronger signals (the ATT makes no difference in the 
>> audio distortion).
>> 
>> The audio happens almost immediately after turning up the rig, but the 
>> signal "weakening" takes 10 to 15 minutes of the transverter being active 
>> (active band on K3S).  It will occur faster it is being used (transmitting). 
>>  I have it set to very low power (display reads -6db), and it will still 
>> show "weakening" on the S-Meter during reception after using it.  I noticed 
>> it fist doing some longer packet transmissions, but it will also happen 
>> after a period of time of just listening.
>> 
>> The audio distortion is not as noticeable on signals below S-9, but 
>> listening in headphones will reveal the distortion is still there.
>> 
>> 
>> The K3S currently has the standard TXCO installed and no reference lock on 
>> the K144XV.  The 13khz filter is installed in the main receiver.  I have no 
>> external reference board installed in the K3S.  I have ordered the higher 
>> stability TXCO for the K3S and the K144XV reference lock, but have not 
>> received them yet from Elecraft.  
>> 
>> 
>> The audio on HF is OK and the S-Meter does not seem to "weaken" in a similar 
>> fashion when monitoring strong net signals over time.  
>> 
>> 
>> Any ideas?
>> 
>> Hank
>> K4HYJ
>> K3S, P3, KX3
>> 
>> 
>>  
>> 
>>  
>> 
>> 
>> __
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> 

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Re: [Elecraft] K4HD switchable?

[Andy Durbin]

Thanks Wayne.

73,
Andy, k3wyc



From: Wayne Burdick 
Sent: Thursday, May 23, 2019 10:55 AM
To: Andy Durbin
Cc: elecraft@mailman.qth.net
Subject: Re: [Elecraft] K4HD switchable?


> "> Can the superhet option be switched in/out independently for each of the 
> K4D receivers?
>
> In theory."
>
> Why is this theoretical?

Figure of speech. The hardware will do this, but we haven’t provided a way to 
do it yet in software. Easy enough.


> My understanding of the superhet spec is that it would be limited to about 
> 2.8 kHz bandwidth.

Spec is being updated. There will be a spare (3rd) filter slot for each 
receiver that can accommodate a wider bandwidth filter, such as 6 or 12.5 kHz. 
Or a narrower one if that better fits your needs.


Wayne
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Re: [Elecraft] To improve customer service

[Doug Hensley]

Don, I think that is because the early stuff is farmed out to contract people 
who may not have an email routine going yet.  The K1 & K2's were usually 
handled by Don Wilhelm who just retired.  You might contact Elecraft support 
and ask them who they sent the rig to, when, where, etc.

Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft 
keep that kind of talent at hand.

Cheers,

Doug W5JV

>

Message: 20
Date: Thu, 23 May 2019 17:17:57 +
From: Don Schroder 
To: Elecraft Reflector 
Subject: [Elecraft] To improve customer service
Message-ID:



Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I?m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They ?GAVE 
ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status 
of my computer! Every week, I knew what was happening to my computer, (1) had 
they received it? (2) Were they working on it? (3) What have they found? (4 ) 
What problems have they encountered?  (5) Is it fixed? (6) Have they sent it 
back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because 
I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I researched 
my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my 
K2 again!

I?m thinking; wouldn?t it be nice if all Companies kept their customers 
?informed? of a products status when sent in for repairs, like the computer 
Company did?

I?m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 10






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Re: [Elecraft] K4HD switchable?

[Wayne Burdick]

> "> Can the superhet option be switched in/out independently for each of the 
> K4D receivers?
> 
> In theory."
> 
> Why is this theoretical?  

Figure of speech. The hardware will do this, but we haven’t provided a way to 
do it yet in software. Easy enough.


> My understanding of the superhet spec is that it would be limited to about 
> 2.8 kHz bandwidth.  

Spec is being updated. There will be a spare (3rd) filter slot for each 
receiver that can accommodate a wider bandwidth filter, such as 6 or 12.5 kHz. 
Or a narrower one if that better fits your needs. 


Wayne
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Re: [Elecraft] To improve customer service

[hawley, charles j jr]

Weekly updates are super. Probably wouldn’t cost more than $100 or so added 
onto the bill...

Chuck Jack 
KE9UW

Sent from my iPhone, cjack 

> On May 23, 2019, at 12:18 PM, Don Schroder  wrote:
> 
> A good morning to all!
> 
> I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
> do best, thinking,
> 
> I’m thinking; when I sent my computer into the Company for repairs (under 
> warranty), the Company did something I had never experienced before. They 
> “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the 
> status of my computer! Every week, I knew what was happening to my computer, 
> (1) had they received it? (2) Were they working on it? (3) What have they 
> found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have 
> they sent it back to me?
> 
> On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
> was having.
> 
> On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
> because I was notified, but because I researched the tracking number.
> 
> On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
> with the K2. I know this NOT because I was notified, but because I researched 
> my banking statements.
> 
> On May 23rd, (today, 45 days later) I am beginning to think I may never see 
> my K2 again!
> 
> I’m thinking; wouldn’t it be nice if all Companies kept their customers 
> “informed” of a products status when sent in for repairs, like the computer 
> Company did?
> 
> I’m thinking; this would be a GREAT improvement to customer service!
> 
> Don, KE0PVQ
> Let the lava flow begin
> 
> Sent from Mail for Windows 10
> 
> __
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Re: [Elecraft] To improve customer service

[Dave]

My KPA1500 went for a vacation for updates. Rene in service and Madelyn kept me 
updated along the way. I thought the whole process was handled professionally 
and I appreciate the effort the staff exhibited. 

Not sure what happened with your radio but from what I read and experienced 
that is not the norm. 

Dave wo2x

Sent from my waxed string and tin cans. 

> On May 23, 2019, at 1:32 PM, Hank  wrote:
> 
> 
> Don...
> My experience with Elecraft was similar to your PC repair experience.
> My KX3 went in for the ATU/low voltage tuning bug (which was repaired out of 
> warranty at no cost to me).  I guess it's not really a bug, but some 
> component value variations (in particular a resistor) cause weirdness with 
> the ATU when supply voltage falls below about 9.8v (for me).
> 
> They sent an email the day it arrived.
> They sent an email when it went on the bench.
> They sent an email telling it was fixed.
> They sent an email when it was ready to ship.
> They sent an email when it shipped.
>  I guess they like me more maybe?  :-D
> Hank
> K4HYJ
> K3S, P3, KX3
> 
> - Original Message -
> From: Don Schroder (donandde...@hotmail.com)
> Date: 05/23/19 13:20
> To: Elecraft Reflector (elecraft@mailman.qth.net)
> Subject: [Elecraft] To improve customer service
> 
> A good morning to all!
> 
> I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
> do best, thinking,
> 
> I’m thinking; when I sent my computer into the Company for repairs (under 
> warranty), the Company did something I had never experienced before. They 
> “GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the 
> status of my computer! Every week, I knew what was happening to my computer, 
> (1) had they received it? (2) Were they working on it? (3) What have they 
> found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have 
> they sent it back to me?
> 
> On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
> was having.
> 
> On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
> because I was notified, but because I researched the tracking number.
> 
> On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
> with the K2. I know this NOT because I was notified, but because I researched 
> my banking statements.
> 
> On May 23rd, (today, 45 days later) I am beginning to think I may never see 
> my K2 again!
> 
> I’m thinking; wouldn’t it be nice if all Companies kept their customers 
> “informed” of a products status when sent in for repairs, like the computer 
> Company did?
> 
> I’m thinking; this would be a GREAT improvement to customer service!
> 
> Don, KE0PVQ
> Let the lava flow begin
> 
> Sent from Mail for Windows 10
> 
> __
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Re: [Elecraft] K144XV issues in K3S

[hdv]

Just some questions to understand the problem better.Is the audio issue only 
happening in FM or also in other modes?Try FM on HF with someone close and see 
if if it is really caused by the K144Does the K144 output also drops or is that 
stable.73 HenkPA0CVerzonden vanaf mijn Samsung Galaxy-smartphone.
 Oorspronkelijk bericht Van: Nr4c  Datum: 
23-05-19  19:32  (GMT+01:00) Aan: Hank  Cc: Hank Blackwood 
, Elecraft Reflector  Onderwerp: Re: 
[Elecraft] K144XV issues in K3S Frequency drift comes to mind. The HF ATU 
probably won’t do anything for VHF. Let the radio warm up for half an hour 
before doing anything with VHF.Remember 1PPM at VHF is 144 Hertz. You need the 
high def oscillator and maybe the Ref In. Sent from my iPhone...nr4c. bill> On 
May 23, 2019, at 1:05 PM, Hank  wrote:> > > Hey Folks...   > 
> I have noticed 2 unusual issues with my recently installed K144XV.  I bought 
it used from a list member and installed it a few months ago.  It seems to work 
ok but after some extended use (which recently begun) it is does 2 things: 
after it has been in use (even just monitoring) for local FM repeater work, the 
S-Meter on the K3S starts to read lower and lower (by as much as 3 S-Units) for 
the same repeater signal; and 2 - the audio becomes a little distorted on 
stronger signals (the ATT makes no difference in the audio distortion).> > The 
audio happens almost immediately after turning up the rig, but the signal 
"weakening" takes 10 to 15 minutes of the transverter being active (active band 
on K3S).  It will occur faster it is being used (transmitting).  I have it set 
to very low power (display reads -6db), and it will still show "weakening" on 
the S-Meter during reception after using it.  I noticed it fist doing some 
longer packet transmissions, but it will also happen after a period of time of 
just listening.> > The audio distortion is not as noticeable on signals below 
S-9, but listening in headphones will reveal the distortion is still there.> > 
> The K3S currently has the standard TXCO installed and no reference lock on 
the K144XV.  The 13khz filter is installed in the main receiver.  I have no 
external reference board installed in the K3S.  I have ordered the higher 
stability TXCO for the K3S and the K144XV reference lock, but have not received 
them yet from Elecraft.  > > > The audio on HF is OK and the S-Meter does not 
seem to "weaken" in a similar fashion when monitoring strong net signals over 
time.  > > > Any ideas?> > Hank> K4HYJ> K3S, P3, KX3> > >  > >  > > > 
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Re: [Elecraft] K144XV issues in K3S

[Hank]

Not the ATU, the ATT (attenuation function).

 
- Original Message -
From: Nr4c (n...@widomaker.com)
Date: 05/23/19 13:34
To: Hank (h...@optilink.us)
Cc: Hank Blackwood (k4...@arrl.net), Elecraft Reflector 
(elecraft@mailman.qth.net)
Subject: Re: [Elecraft] K144XV issues in K3S

Frequency drift comes to mind.

The HF ATU probably won’t do anything for VHF.

Let the radio warm up for half an hour before doing anything with VHF.

Remember 1PPM at VHF is 144 Hertz.

You need the high def oscillator and maybe the Ref In.

Sent from my iPhone
...nr4c. bill


> On May 23, 2019, at 1:05 PM, Hank  wrote:
>
>
> Hey Folks...  
>
> I have noticed 2 unusual issues with my recently installed K144XV.  I bought 
> it used from a list member and installed it a few months ago.  It seems to 
> work ok but after some extended use (which recently begun) it is does 2 
> things: after it has been in use (even just monitoring) for local FM repeater 
> work, the S-Meter on the K3S starts to read lower and lower (by as much as 3 
> S-Units) for the same repeater signal; and 2 - the audio becomes a little 
> distorted on stronger signals (the ATT makes no difference in the audio 
> distortion).
>
> The audio happens almost immediately after turning up the rig, but the signal 
> "weakening" takes 10 to 15 minutes of the transverter being active (active 
> band on K3S).  It will occur faster it is being used (transmitting).  I have 
> it set to very low power (display reads -6db), and it will still show 
> "weakening" on the S-Meter during reception after using it.  I noticed it 
> fist doing some longer packet transmissions, but it will also happen after a 
> period of time of just listening.
>
> The audio distortion is not as noticeable on signals below S-9, but listening 
> in headphones will reveal the distortion is still there.
>
>
> The K3S currently has the standard TXCO installed and no reference lock on 
> the K144XV.  The 13khz filter is installed in the main receiver.  I have no 
> external reference board installed in the K3S.  I have ordered the higher 
> stability TXCO for the K3S and the K144XV reference lock, but have not 
> received them yet from Elecraft.  
>
>
> The audio on HF is OK and the S-Meter does not seem to "weaken" in a similar 
> fashion when monitoring strong net signals over time.  
>
>
> Any ideas?
>
> Hank
> K4HYJ
> K3S, P3, KX3
>
>
>  
>
>  
>
>
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Re: [Elecraft] To improve customer service

[Hank]

Don...
 My experience with Elecraft was similar to your PC repair experience.
My KX3 went in for the ATU/low voltage tuning bug (which was repaired out of 
warranty at no cost to me).  I guess it's not really a bug, but some component 
value variations (in particular a resistor) cause weirdness with the ATU when 
supply voltage falls below about 9.8v (for me).

They sent an email the day it arrived.
They sent an email when it went on the bench.
They sent an email telling it was fixed.
They sent an email when it was ready to ship.
They sent an email when it shipped.
 I guess they like me more maybe?  :-D
Hank
K4HYJ
K3S, P3, KX3

- Original Message -
From: Don Schroder (donandde...@hotmail.com)
Date: 05/23/19 13:20
To: Elecraft Reflector (elecraft@mailman.qth.net)
Subject: [Elecraft] To improve customer service

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I’m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They “GAVE 
ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the status 
of my computer! Every week, I knew what was happening to my computer, (1) had 
they received it? (2) Were they working on it? (3) What have they found? (4 ) 
What problems have they encountered?  (5) Is it fixed? (6) Have they sent it 
back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because 
I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I researched 
my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my 
K2 again!

I’m thinking; wouldn’t it be nice if all Companies kept their customers 
“informed” of a products status when sent in for repairs, like the computer 
Company did?

I’m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 10

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Re: [Elecraft] K144XV issues in K3S

[Nr4c]

Frequency drift comes to mind. 

The HF ATU probably won’t do anything for VHF. 

Let the radio warm up for half an hour before doing anything with VHF.

Remember 1PPM at VHF is 144 Hertz. 

You need the high def oscillator and maybe the Ref In. 

Sent from my iPhone
...nr4c. bill


> On May 23, 2019, at 1:05 PM, Hank  wrote:
> 
> 
> Hey Folks...   
> 
> I have noticed 2 unusual issues with my recently installed K144XV.  I bought 
> it used from a list member and installed it a few months ago.  It seems to 
> work ok but after some extended use (which recently begun) it is does 2 
> things: after it has been in use (even just monitoring) for local FM repeater 
> work, the S-Meter on the K3S starts to read lower and lower (by as much as 3 
> S-Units) for the same repeater signal; and 2 - the audio becomes a little 
> distorted on stronger signals (the ATT makes no difference in the audio 
> distortion).
> 
> The audio happens almost immediately after turning up the rig, but the signal 
> "weakening" takes 10 to 15 minutes of the transverter being active (active 
> band on K3S).  It will occur faster it is being used (transmitting).  I have 
> it set to very low power (display reads -6db), and it will still show 
> "weakening" on the S-Meter during reception after using it.  I noticed it 
> fist doing some longer packet transmissions, but it will also happen after a 
> period of time of just listening.
> 
> The audio distortion is not as noticeable on signals below S-9, but listening 
> in headphones will reveal the distortion is still there.
> 
> 
> The K3S currently has the standard TXCO installed and no reference lock on 
> the K144XV.  The 13khz filter is installed in the main receiver.  I have no 
> external reference board installed in the K3S.  I have ordered the higher 
> stability TXCO for the K3S and the K144XV reference lock, but have not 
> received them yet from Elecraft.  
> 
> 
> The audio on HF is OK and the S-Meter does not seem to "weaken" in a similar 
> fashion when monitoring strong net signals over time.  
> 
> 
> Any ideas?
> 
> Hank
> K4HYJ
> K3S, P3, KX3
> 
> 
>  
> 
>  
> 
> 
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[Elecraft] My K3 for sell

[Edward stallman]

I to want on the K4 list so I'm posting here the ad I have on QTH,com

I am selling my Elecraft K3-100 S# 6644 I'm the original owner bought 
new in 2012. It has the IO board, RX in/out, IF and Xverter ..SSB filter 
is stock 2.7 and two CW filters both 8 pole 250Hz and 400Hz . I do not 
smoke and the radio is as clean as a new one, no scratch or scuffs. 
Comes with manual, DC cable and MH2 hand mic. I do not have the original 
shipping box , I will bubble wrap and ship to your door USPS $1495.00 
PayPal , I can text or email more pictures if needed. Ed 281 851 9149 No 
trades. Thanks for looking


Ed N5DG

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Re: [Elecraft] [AX1] Who has the AX1 antenna DX record?

[Hank]

PierreNot too shabby!

I made a "DX" contact with a fellow in Ontario from a site in NW Georgia in the 
US.  It may not be my farthest, but it was another country :-)

This was a couple of weeks ago with the KX3 on 20 meters SSB , 15 watts 
(external battery), AX1 attached to radio and 13' counterpoise.

I was perched atop a rock wall overlooking a lake on one side (facing Canada).

Hoping to do some hiking this weekend and a SOTA summit (or two).  Just bought 
the BNC to binding post adapter to try my hand at 40 meters.

I love the AX1 setup - can't hardly wait for the 40 meter version!

Hank
K4HYJ
K3S, P3, KX3

 
- Original Message -
From: VE2PID (ve2...@videotron.ca)
Date: 05/22/19 19:01
To: elecraft@mailman.qth.net
Subject: [Elecraft] [AX1] Who has the AX1 antenna DX record?

Not a record, but today I made my first DX/EU using the AX1. My setup
was a KX2, CW, 10W and the 13' counterpoise. SM3GSK at 5630 km returned
me a 559.
BTW ...As an alternative to a tripod, I fixed the antenna support to a
picnic table using 2 common tablecloth clamps.
Photo here: https://i.imgur.com/I4TPRNX.jpg

73, Pierre VE2PID

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[Elecraft] To improve customer service

[Don Schroder]

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to 
do best, thinking,

I’m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They “GAVE 
ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me the status 
of my computer! Every week, I knew what was happening to my computer, (1) had 
they received it? (2) Were they working on it? (3) What have they found? (4 ) 
What problems have they encountered?  (5) Is it fixed? (6) Have they sent it 
back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I 
was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because 
I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I researched 
my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my 
K2 again!

I’m thinking; wouldn’t it be nice if all Companies kept their customers 
“informed” of a products status when sent in for repairs, like the computer 
Company did?

I’m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail for Windows 10

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[Elecraft] K4HD switchable?

[Andy Durbin]

"> Can the superhet option be switched in/out independently for each of the K4D 
receivers?

In theory."

Why is this theoretical?  My interest in the question is for use with WSJT-X 
modes where I currently use a 4 kHz - 5 kHz RX bandwidth.  My understanding of 
the superhet spec is that it would be limited to about 2.8 kHz bandwidth.  

What is the max bandwidth of the superhet module and, if limited to 2.8 kHz, 
can it be switch out of circuit?

Thanks and 73,
Andy k3wyc

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[Elecraft] K144XV issues in K3S

[Hank]

Hey Folks...   

I have noticed 2 unusual issues with my recently installed K144XV.  I bought it 
used from a list member and installed it a few months ago.  It seems to work ok 
but after some extended use (which recently begun) it is does 2 things: after 
it has been in use (even just monitoring) for local FM repeater work, the 
S-Meter on the K3S starts to read lower and lower (by as much as 3 S-Units) for 
the same repeater signal; and 2 - the audio becomes a little distorted on 
stronger signals (the ATT makes no difference in the audio distortion).

The audio happens almost immediately after turning up the rig, but the signal 
"weakening" takes 10 to 15 minutes of the transverter being active (active band 
on K3S).  It will occur faster it is being used (transmitting).  I have it set 
to very low power (display reads -6db), and it will still show "weakening" on 
the S-Meter during reception after using it.  I noticed it fist doing some 
longer packet transmissions, but it will also happen after a period of time of 
just listening.

The audio distortion is not as noticeable on signals below S-9, but listening 
in headphones will reveal the distortion is still there.


The K3S currently has the standard TXCO installed and no reference lock on the 
K144XV.  The 13khz filter is installed in the main receiver.  I have no 
external reference board installed in the K3S.  I have ordered the higher 
stability TXCO for the K3S and the K144XV reference lock, but have not received 
them yet from Elecraft.  


The audio on HF is OK and the S-Meter does not seem to "weaken" in a similar 
fashion when monitoring strong net signals over time.  


Any ideas?

Hank
K4HYJ
K3S, P3, KX3


 

 


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Re: [Elecraft] K4HD switchable?

[Jim Miller]

Nice!

Thanks!

Jim ab3cv 

On May 23, 2019, at 12:17 PM, Wayne Burdick  wrote:


> On May 23, 2019, at 8:24 AM, Jim Miller  wrote:
> 
> Can the superhet option be switched in/out independently for each of the K4D 
> receivers?

In theory.


> 
> For example it might be nice to run a full band skimmer on one receiver (so 
> no superhet) while still needing the strong signal performance on another 
> receiver (with superhet). 

Even when the superhet module is in use, the panadapter(s) will still be in 
direct-sampling mode. The resulting I/Q stream could be used for this purpose.

Wayne
N6KR


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Re: [Elecraft] K4HD switchable?

[Wayne Burdick]

> On May 23, 2019, at 8:24 AM, Jim Miller  wrote:
> 
> Can the superhet option be switched in/out independently for each of the K4D 
> receivers?

In theory.


> 
> For example it might be nice to run a full band skimmer on one receiver (so 
> no superhet) while still needing the strong signal performance on another 
> receiver (with superhet). 

Even when the superhet module is in use, the panadapter(s) will still be in 
direct-sampling mode. The resulting I/Q stream could be used for this purpose.

Wayne
N6KR


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[Elecraft] K4HD switchable?

[Jim Miller]

Can the superhet option be switched in/out independently for each of the K4D 
receivers?

For example it might be nice to run a full band skimmer on one receiver (so no 
superhet) while still needing the strong signal performance on another receiver 
(with superhet). 

Jim ab3cv 


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[Elecraft] FS: XV XTAL Oven, K2 Spares

[Jim KO5V]

Good Morning,

I'm still finding a few surplus odds and ends from my K2 and XV projects. These 
are just taking up space, and I hope someone can use them:

1. Unused XV series transverter crystal oven, P/N XVOVN. The current price from 
Elecraft is $64.95. I am asking $45.00, OBO, shipped.

2. Unbuilt "K2 Temp Compensated PLL Reference Upgrade" kit, for older K2s. This 
has a new thermistor PC board, XTAL, thermistor, and a few resistors. There is 
also  supposed to be a 12uH inductor, but it's not in the bag, and I'm looking 
for it. P/N E850138 - make an offer.

3. Unpopulated, used K2 case lid. There are some light scratches on the rear of 
the top surface. Make an offer.

3. New in box, K2 speaker. Make an offer.

Postage has become quite expensive, so please keep that in mind!

Payment by PayPal, please.

Please contact me off-list at:  mycall  at  arrl  dot  net

Thanks for the bandwidth! 73, Jim KO5V

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Re: [Elecraft] K4 LAN (Or KPA-1500) - 4O3A Antenna Genius Control?

[Richard Thorne]

Would it be possible to add this feature to the KPA-1500 since it 
already has an ethernet connection?


Rich - N5ZC

On 5/23/2019 5:36 AM, Richard Thorne wrote:
Will the K4 have the ability to control the 4O3A Antenna Genius 8x2 or 
8x1  antenna switch over the LAN network?


Rich - N5ZC


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Re: [Elecraft] Line output

[Richard Lamont]

On 23/05/2019 11:55, G3YHM via Elecraft wrote:

> For some reason my K3 has decided to change the level of the Line out when I 
> adjust the AF Gain control.  Are my fingers in the menu to blame?  How can I 
> return it to normal?

Go to CONFIG:LIN OUT and if it says "=PHONES" then tap 1 to return it to
"nor 010" (or whatever fixed gain value you've set).

73,
Richard G4DYA

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[Elecraft] Line output

[G3YHM via Elecraft]

For some reason my K3 has decided to change the level of the Line out when I 
adjust the AF Gain control.  Are my fingers in the menu to blame?  How can I 
return it to normal?

Regards 


Sent from my iPad
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[Elecraft] K4 LAN - 4O3A Antenna Genius Control?

[Richard Thorne]

Will the K4 have the ability to control the 4O3A Antenna Genius 8x2 or 
8x1  antenna switch over the LAN network?


Rich - N5ZC


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Re: [Elecraft] KX3 Issues

[Petr Ourednik]

Hi Paul,

yes of course.

1. Remove all cables and use some ESD protection (at least discharge themself 
to grounding point)

2. Unscrew four main thumb screw and open the KX3 carefully

3. In the middle you will find flat (like PC) flex cable (we say ribbon cable) 
conecting both sides together

4. Even although it seems that on both sides the flex cable is seating well in 
> remove it carefully on both sides. You will have two parts of KX3 > still 
connected together with battery cable (if installed as shown on Page 41, Fig. 
62 of manual) + the flex cables on the table. If the battery opt. is not 
installed then you will have two separated KX3 parts + ribbon cable on the 
table. See the page 40, 41 of the manual here: 
https://ftp.elecraft.com/KX3/Manuals%20Downloads/E740164%20KX3%20Kit%20Assembly%20Manual.pdf

5. Clean the pins in PCB with isopropylalcohol and blow out dust residues in 
connectors on the flex cable   

6. Re-seat/instal the flex cable back to KX3 carefully. Be sure that the ribbon 
cable is oriented with the long tab toward the speaker and all pins are engaged 
when you will put it back to your radio. See Fig.61 on Page 41 of the manual 
here: 
https://ftp.elecraft.com/KX3/Manuals%20Downloads/E740164%20KX3%20Kit%20Assembly%20Manual.pdf

7. Check again that flex cable seats well fully engaged and there is nothing 
forgoten inside of KX3.

8. Close the top and bottom covers of your KX3 carefully and secure them with 
thumb screws.
CAUTION: As you close the covers ensure that the flex cable folds into the 
space next to the CP board connector as shown. Do not allow it to fold toward 
the battery holders. If the flex cable resists pushing into the space next to 
the CP board connector, use your finger to gently crease it along the edge of 
the connector as shown in Figure 61 of the manual.

9. Turn on KX3 and enjoy with all buttons functioning again... :)

Hope it helps.
73 - Petr, OK1RP


On Wed, May 22, 2019, at 6:50 PM, Paul Gacek wrote:
> Petr
> 
> I took a tumble coming off a SOTA peak this weekend doing a rather 
> precarious summersault via my pack which had my KX3 in it.
> 
> It now has failed in exactly the same way you described.
> 
> Can you possibly re-share the fix as I’ll try it before sending the KX3 
> (which has seen so many peaks and foreign countries) back to Elecraft.
> 
> Paul
> M0SNA/W6PNG
> www.nomadic.blog
> 
> > On May 22, 2019, at 10:02 AM, Petr, OK1RP/M0SIS  wrote:
> > 
> > Hi all,
> > 
> > some time ago also I reported that the MSG, PRE and ATTN buttons on my KX3
> > stopped working. I used them as I stored messages into bank 1 and 2 and few
> > times I used to recall the mems but after some time the buttons stopped to
> > response. No responding anymore > ON/OFF did not helped. Rest of buttons
> > tested and works well. 
> > 
> > I solved it with the same procedure which I recommended in this thread...
> > thanks to Chris, VK5CP.
> > 
> > The ribbon cable had to be re-seated. As I have clean pressed air available
> > with several bars presure and -83deg C dew-point I also cleaned the
> > connectors on the ribbon cable before installing it back. It helped >
> > problem solved.
> > 
> > Be sure that the ribbon cable is oriented with the long tab toward the
> > speaker and all pins are engaged when you will put it back to your radio.
> > 
> > If you have the similar sympthoms then try it first before more complicated
> > actions. It is easy and can help in few minutes.
> > 
> > 
> > 
> > 
> > -
> > 73 - Petr, OK1RP 
> > "Apple & Elecraft freak"
> > B:http://ok1rp.blogspot.com
> > MeWe: https://bit.ly/2HGPoDx
> > MeWe: https://bit.ly/2FmwvDt
> > --
> > Sent from: http://elecraft.365791.n2.nabble.com/
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> 
>

-- 
73 - Petr, OK1RP
--
B: http://goo.gl/Fd2JhJ
MeWe: https://bit.ly/2HGPoDx
MeWe: https://bit.ly/2FmwvDt
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