Re: Applecare - impressed and not impressed
Maybe the HD was manufactured after the date of the computer. You might get a clue by tracking System Profiler info on model and serial number and checking things from there. Or maybe you can expose a physical label with info on the HD itself. Timothy Luoma [EMAIL PROTECTED] wrote: Except that they also either replaced the OS or replaced the HD, because it came back with a clean install of 10.3.4. So they clearly did something besides just taking out the RAM and running the tests. I'm hoping that they replaced the hard drive first. -- Al Poulin Anger, hate, and revenge are for the devil, forgiveness is for God, proactive self-defense is for the rest of us. -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On Sep 2, 2004, at 11:41, G-Books wrote: Message-Id: [EMAIL PROTECTED] From: Timothy Luoma [EMAIL PROTECTED] Subject: Applecare - impressed and not impressed Date: Thu, 2 Sep 2004 02:06:06 -0400 Several times this form letter refers to my 'iBook' (which was really a Powerbook). TjL Hello Tim, I have Apple Care on my eMac and in the agreement it says IMAC. It is apparently either one. I called Apple to confirm this. It is very possible that iBook and Powerbook are grouped together too. RK Rossi -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On Sep 5, 2004, at 6:34 PM, RK Rossi wrote: It is very possible that iBook and Powerbook are grouped together too. They are not - the iBook Apple Care is much cheaper than PowerBook. They sell in different boxes. see. http://www.apple.com/support/products/ Jan -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? I missed the first part of the thread...what did they end up replacing? It would be one of 4 things. Logic board. HD data cable. HD. Reinstall OS. I'm not sure what they replaced. All I know is that they sent it back with my Crucial RAM in a baggie and a note saying that my hard drive problems were caused by 3rd party RAM because all of the problems stopped when they took out the RAM. Except that they also either replaced the OS or replaced the HD, because it came back with a clean install of 10.3.4. So they clearly did something besides just taking out the RAM and running the tests. I'm hoping that they replaced the hard drive first. So I'm going to run a week or so without the extra RAM and see if there are any problems, and if not, I'll put it back in and see if it does cause any problems. TjL -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On 9/4/04 4:38 PM, Timothy Luoma [EMAIL PROTECTED] Spew into the Cybertrough: I'm not sure what they replaced. All I know is that they sent it back with my Crucial RAM in a baggie and a note saying that my hard drive problems were caused by 3rd party RAM because all of the problems stopped when they took out the RAM. Except that they also either replaced the OS or replaced the HD, because it came back with a clean install of 10.3.4. So they clearly did something besides just taking out the RAM and running the tests. I'm hoping that they replaced the hard drive first. So I'm going to run a week or so without the extra RAM and see if there are any problems, and if not, I'll put it back in and see if it does cause any problems. All Applecare repairs come back with a white sheet whit a listing of parts replaced at the bottom. Do you remember seeing a white sheet? Kyle H. Hansen -- Jesus Saves...but Gretzky grabs the rebound and backhands for a goal!!! -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
.. Original Message ... On Thu, 02 Sep 2004 14:33:41 -0400 [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: But if the diagnostic test doesn't show up any problem the fun begins The problem with that theory here is that TechTools reported a problem with the HD (which I printed out and sent along) plus Finder/cp showed problems on some files which I put in one folder on the Desktop called CorruptedFiles. I printed the report out (it was easily reproducible) and gave them step by step instructions to reproduce the other problems. So if they didn't replace the hard drive, it was pretty foolish. TjL -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On 9/3/04 7:00 AM, Timothy Luoma [EMAIL PROTECTED] Spew into the Cybertrough: The problem with that theory here is that TechTools reported a problem with the HD (which I printed out and sent along) plus Finder/cp showed problems on some files which I put in one folder on the Desktop called CorruptedFiles. I printed the report out (it was easily reproducible) and gave them step by step instructions to reproduce the other problems. So if they didn't replace the hard drive, it was pretty foolish. As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? I missed the first part of the thread...what did they end up replacing? It would be one of 4 things. Logic board. HD data cable. HD. Reinstall OS. Kyle H. Hansen -- Jesus Saves...but Gretzky grabs the rebound and backhands for a goal!!! -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
Kyle Hansen on 9/3/04 1:27 PM wrote: As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? So, what do real techs use? -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? What real utilities do Apple Certified Technicians use, then ? Mad Dog -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? What real utilities do Apple Certified Technicians use, then ? Hi mad dog well that depends if the tech is from the new age of disposable computers. ie: can not fix it with software so chuck it! or handy with wire snips and a soldering iron. and has a real passion to get things going again. vicki Mad Dog -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? What real utilities do Apple Certified Technicians use, then ? Hi mad dog well that depends if the tech is from the new age of disposable computers. ie: can not fix it with software so chuck it! or handy with wire snips and a soldering iron. and has a real passion to get things going again. vicki Are you saying the Golden Age of Soldering is behind us ? HERESY ! Mad Dog -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
From: Tom and Lisa P [EMAIL PROTECTED] Reply-To: G-Books [EMAIL PROTECTED] Date: Fri, 3 Sep 2004 15:41:19 -0400 To: G-Books [EMAIL PROTECTED] Subject: Re: Applecare - impressed and not impressed As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? What real utilities do Apple Certified Technicians use, then ? Hi mad dog well that depends if the tech is from the new age of disposable computers. ie: can not fix it with software so chuck it! or handy with wire snips and a soldering iron. and has a real passion to get things going again. vicki Are you saying the Golden Age of Soldering is behind us ? HERESY ! Mad Dog not at all killed two duo boards just last month with the modem to adb mod . got there in the end though! and i still re-solder my own power sockets if they come loose, as if you go to the local tech shop they say it needs replacing. vicki -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On 9/3/04 12:02 PM, Mark Kippert [EMAIL PROTECTED] Spew into the Cybertrough: Kyle Hansen on 9/3/04 1:27 PM wrote: As an Apple Certified Technician I can assure you that if you sent that machine to my shop I wouldn't have looked at that printout for more than a second and then I would have gone about my merry way troubleshooting it with *real* utilities. Not lightweight consumer stuff like Techtool. Real techs almost never use Techtool. Ironic naming? So, what do real techs use? I use Apple's internal Service Diagnostics Software and a couple of Hardware Board testers and hard drive testing stations. The only retail Utilities I use are Diskwarrior and Hard Disk Speedtools. Apple has a ton of really neat software for their techs including a Shell Restore and even a Norton Removal Tool. It's great. Kyle H. Hansen -- Jesus Saves...but Gretzky grabs the rebound and backhands for a goal!!! -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On 9/3/04 2:55 PM, Tom and Lisa P [EMAIL PROTECTED] Spew into the Cybertrough: I use Apple's internal Service Diagnostics Software and a couple of Hardware Board testers and hard drive testing stations. The only retail Utilities I use are Diskwarrior and Hard Disk Speedtools. Apple has a ton of really neat software for their techs including a Shell Restore and even a Norton Removal Tool. It's great. Kyle H. Hansen I didnt know Apple has their own special testing SW. Most interesting. What are the software titles ? I good a good laugh out of the Norton Removal Tool. Very needed, IMHO. Does the testing software wok on older hardware, or just recent versions ? The two main software suites are called Apple Service Diagnostics and Mac Test Pro. It comes for all newer Apple Hardware (any unit that has OF capability). They can be run from the CD or in OF. Apple also has a wealth of info on their website called GSX (Global Service Exchange). It links to Service Source documents that are eyes only stuff for techs. They are really well organized. Better than any PC company and I have many Certs on the PC side as well. Kyle H. Hansen -- Jesus Saves...but Gretzky grabs the rebound and backhands for a goal!!! -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On Sep 3, 2004, at 3:24 PM, Kyle Hansen wrote: They are really well organized. Better than any PC company and I have many Certs on the PC side as well. That's odd, because I usually find Tums to be far more useful on the PC side... -- Bruce Johnson This is the sig who says 'Ni!' -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On 9/3/04 3:30 PM, Bruce Johnson [EMAIL PROTECTED] Spew into the Cybertrough: On Sep 3, 2004, at 3:24 PM, Kyle Hansen wrote: They are really well organized. Better than any PC company and I have many Certs on the PC side as well. That's odd, because I usually find Tums to be far more useful on the PC side... -- Bruce Johnson This is the sig who says 'Ni!' Haaa ha ha ha ha. ROTFFLMAO. Kyle H. Hansen -- Jesus Saves...but Gretzky grabs the rebound and backhands for a goal!!! -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Applecare - impressed and not impressed
As I think I've shared, I started having problems with my hard drive a few weeks ago (about 2 I think). Errors appeared in the system log about an UNDEFINED problem in disk0s3 that coincided with the system lockups that I was having. TechTools reported Error -4 with the disk... no errors for RAM or anything else. 'cp' and 'ditto' processes also had errors with input/output. So I called up Applecare, they set up a return. I packaged it all up and included the TechTools report as well as several files that were corrupted all located in a folder called CorruptedItems -- a few of which came from iTunes, which would explain why it kept locking up because I had my iPod plugged in at the time which launched iTunes. I went through the process of backing up my files and called DHL and the driver came around 4:30 on Monday afternoon. The package was returned to me early Wednesday afternoon. That's less than two full days that the machine was gone, repaired, and returned. That's the impressive part. Here's the unimpressive part. The Powerbook came back with a note saying We diagnosed the problem as 3rd party hardware [a 512mb RAM chip from Crucial.com which I've had since early June]. Your iBook passed all tests after removing this 3rd party hardware. Several times this form letter refers to my 'iBook' (which was really a Powerbook). From all appearances, they did replace the hard drive (it left with 10.3.5 and came back with 10.3.4, with just the bare software installed -- so it was either replaced or reformatted), and the system appears to be working fine. I think placing the blame on the RAM chip sounds like a bunch of hooey to me. The RAM has been in there for months and I've never had a problem with Crucial RAM before. I'll leave it out for a couple days and see if I have any problems when I put it back in, but first I want to fill the drive back up again first and see if we get errors again. Anyway, the speed was great, but I'm skeptical about the diagnosis, and really hope they replaced the drive. TjL -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On Thu, Sep 2, 2004 at 2:06 am -0400, Timothy Luoma wrote: Here's the unimpressive part. The Powerbook came back with a note saying We diagnosed the problem as 3rd party hardware [a 512mb RAM chip from Crucial.com which I've had since early June]. Your iBook passed all tests after removing this 3rd party hardware. [snip] I think placing the blame on the RAM chip sounds like a bunch of hooey to me. The RAM has been in there for months and I've never had a problem with Crucial RAM before. I'll leave it out for a couple days and see if I have any problems when I put it back in, but first I want to fill the drive back up again first and see if we get errors again. I had a similar experience with Applecare (in the UK). The Powerbook was returned with my 512mb chip taped to the outside, labelled 'suspect 3rd- party memory'. Apple eventually offered the explanation that after replacing the logic board, the pb was crashing at startup with the RAM in place. I sent it back to them, with a note inside explaining politely that the module had been in place for 2.5 years, through several system upgrades and a firmware upgrade, and that although I realised that RAM can go bad at any time, I thought it very unlikely that the RAM was the problem. The machine came back with the RAM reinstalled, working perfectly. TimH -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
If you send any computer back to Apple for any work, it should go back just as you got it RAM wise to avoid that issue with them. Tom I think placing the blame on the RAM chip sounds like a bunch of hooey to me. The RAM has been in there for months and I've never had a problem with Crucial RAM before. I'll leave it out for a couple days and see if I have any problems when I put it back in, but first I want to fill the drive back up again first and see if we get errors again. Anyway, the speed was great, but I'm skeptical about the diagnosis, and really hope they replaced the drive. TjL -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
.. Original Message ... On Thu, 02 Sep 2004 10:05:43 -0500 Thomas Ethen [EMAIL PROTECTED] wrote: If you send any computer back to Apple for any work, it should go back just as you got it RAM wise to avoid that issue with them. yeah I actually forgot that it was in there, otherwise I would have. -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
Re: Applecare - impressed and not impressed
On 9/2/04 11:05 AM, Thomas Ethen [EMAIL PROTECTED] wrote: If you send any computer back to Apple for any work, it should go back just as you got it RAM wise to avoid that issue with them. Tom I think placing the blame on the RAM chip sounds like a bunch of hooey to me. The RAM has been in there for months and I've never had a problem with Crucial RAM before. I'll leave it out for a couple days and see if I have any problems when I put it back in, but first I want to fill the drive back up again first and see if we get errors again. Anyway, the speed was great, but I'm skeptical about the diagnosis, and really hope they replaced the drive. To be fair, I'm sure Apple's techs work much the same way the guys at the shop where I work do. They run diagnostics first. If the graphics diagnostic fails or if the hard drive diagnostic fails the tech isn't going to pull the RAM and send the computer back as repaired. But if the diagnostic test doesn't show up any problem the fun begins. The *easy inexpensive* way to deal with this is to return the computer to stock conditions. So the hard drive gets format the OS reinstalled and any upgrade is removed. If the problem is resolved then our techs will reinstall the upgrades to see if the problem remains resolved. One tech reinstalls them one at a time and the other installs all of them and then pulls them all and reinstalls one at a time. A difference of pessimism vs optimism. The *easy expensive* way is to install new innards. I think we can understand that the expensive way isn't chosen. One major problem that we techs face today is that RAM can be flaky but still pass the RAM tests. This drove our guys nuts when the new alBooks were first released. david -- G-Books is sponsored by http://lowendmac.com/ and... Small Dog Electronicshttp://www.smalldog.com | Refurbished Drives | -- Check our web site for refurbished PowerBooks | CDRWs on Sale! | Support Low End Mac http://lowendmac.com/lists/support.html G-Books list info: http://lowendmac.com/lists/g-books.html -- AOL users, remove mailto:; Send list messages to: mailto:[EMAIL PROTECTED] To unsubscribe, email: mailto:[EMAIL PROTECTED] For digest mode, email: mailto:[EMAIL PROTECTED] Subscription questions: mailto:[EMAIL PROTECTED] Archive: http://www.mail-archive.com/g-books%40mail.maclaunch.com/ --- The Think Different Store http://www.ThinkDifferentStore.com ---
