Re: IBMLink 2000 Finding ESO levels
The feedback I regulary send is honored and being worked on; the time before a fix for my complaints is placed in production could be faster though. 2007/1/15, Alan Altmark [EMAIL PROTECTED]: On Friday, 01/12/2007 at 08:04 CST, Alan Ackerman [EMAIL PROTECTED] wrote: I couldn't figure out how to view a single PTF until Marcy told me. It took me quite a while to figure out that if I want to ADD products to ASAP I have to find the Add link hidden in the right-hand menu, not at the bottom near the Delete button. Should I open an IBMLink feedback on each of these? (I already did on 2.) I sure didn't like the answers I got for those two. C'mon, Alan, you know that The Bank has no problem rejecting answers it gets from IBM! ;-) Yes, open problems for each. If anyone else has the same problem, they should submit a feedback, too. Squeak. Squeak. Squeak. Are you sure there is anyone listening? I only know 1. Nothing will change if the users of the service don't register their complaints. 2. The manager of IBMLink has been in contact with some customers as a direct result of their Feedbacks. Alan Altmark z/VM Development IBM Endicott -- Kris Buelens, IBM Belgium, VM customer support
Re: IBMLink 2000 Finding ESO levels
On Mon, 15 Jan 2007 01:09:47 -0500, Alan Altmark [EMAIL PROTECTED] wrote: On Friday, 01/12/2007 at 08:04 CST, Alan Ackerman [EMAIL PROTECTED] wrote: I couldn't figure out how to view a single PTF until Marcy told me. It took me quite a while to figure out that if I want to ADD products to ASAP I have to find the Add link hidden in the right-hand menu, not at the bottom near the Delete button. Should I open an IBMLink feedback on each of these? (I already did on 2.) I sure didn't like the answers I got for those two. C'mon, Alan, you know that The Bank has no problem rejecting answers it gets from IBM! ;-) Yes, open problems for each. If anyone else has the same problem, they should submit a feedback, too. Squeak. Squeak. Squea k. Fair enough. I will open feedbacks for everything.
Re: IBMLink 2000 Finding ESO levels
On Friday, 01/12/2007 at 08:04 CST, Alan Ackerman [EMAIL PROTECTED] wrote: I couldn't figure out how to view a single PTF until Marcy told me. It took me quite a while to figure out that if I want to ADD products to ASAP I have to find the Add link hidden in the right-hand menu, not at the bottom near the Delete button. Should I open an IBMLink feedback on each of these? (I already did on 2.) I sure didn't like the answers I got for those two. C'mon, Alan, you know that The Bank has no problem rejecting answers it gets from IBM! ;-) Yes, open problems for each. If anyone else has the same problem, they should submit a feedback, too. Squeak. Squeak. Squeak. Are you sure there is anyone listening? I only know 1. Nothing will change if the users of the service don't register their complaints. 2. The manager of IBMLink has been in contact with some customers as a direct result of their Feedbacks. Alan Altmark z/VM Development IBM Endicott
Re: IBMLink 2000 Finding ESO levels
Rob van der Heij wrote: Come on Sir. You're just repeating hearsay nonsense arguments. Yours is almost as good as the one to replace the VM Toolsrun-based employee directory by LDAP because the VM solution required updates to be applied to all copies of the data spread over multiple VM system I believe IBM set back the clock 10 years by migrating off their VM applications internally. for some strange reason or another, there is a ldap redbook that has reference to some webpage of ours at garlic.com precursor to TOOLSRUN for employee directory was CJNTEL ... posting with old email from 1981 proposing a CJNTEL-based public key infrastructure http://www.garlic.com/~lynn/2006w.html#12 more secure communication over the network other posts with old email (from 70s early 80s) mentioning CJNTEL (and maybe some TOOLSRUN) http://www.garlic.com/~lynn/2006w.html#16 intersection between autolog command and cmsback (more history) http://www.garlic.com/~lynn/2006w.html#25 To RISC or not to RISC http://www.garlic.com/~lynn/2006w.html#44 more secure communication over the network http://www.garlic.com/~lynn/2006y.html#7 Securing financial transactions a high priority for 2007 http://www.garlic.com/~lynn/2007b.html#7 information utility then there was line told top executives that the internal network had to be converted to SNA ... because PROFS was an VTAM application and would otherwise stop working http://www.garlic.com/~lynn/2006x.html#7 vmshare concurrent with CJNTEL was the online telephone directory ... recently mentioned here http://www.garlic.com/~lynn/2006v.html#32 Effi[ci]ency of branch table vs individual compare branch ... now, of course, LDAP ... stands for lightweight directory access protocol ... a morphing of DAP/X.500 ... part of the ISO/OSI suite of protocols. The first time I remember hearing about X.500 was at ACM SIGMOD conference ... i think '92 at santa clara convention center ... it was described as a bunch of networking engineers trying to re-invent 1960s database technology. these day, most LDAPs are layered on some RDBMS technology. for other drift, lots of past posts on original relational/sql, System/R ... all developed on VM http://www.garlic.com/~lynn/subtopic.html#systemr
Re: IBMLink 2000 Finding ESO levels
On 1/12/07, Alan Altmark [EMAIL PROTECTED] wrote: Everyone else gets to webify their legacy apps, so why not IBM? We have internal app development shops that are looking for ways to cut support development costs, too. And those new hires out of college are certainly not very good at 3270 programming, you know ;-) Come on Sir. You're just repeating hearsay nonsense arguments. Yours is almost as good as the one to replace the VM Toolsrun-based employee directory by LDAP because the VM solution required updates to be applied to all copies of the data spread over multiple VM system I believe IBM set back the clock 10 years by migrating off their VM applications internally. When you have a decent interface between business logic and presentation layer than served the purpose already for 20 years, really how many people do you think need to be involved with 3270 data stream programming? In fact, that interface was lean enough to allow for small projects to access the applications through web browser or even WAP phone. What really increased development cost was to replace development teams and rewrite the business logic on another platform. Many web applications today still follow that classic form based transaction model like we have with DMS, ISPF, IOS3270, or Xedit-based applications. That only model changes with WEB 2.0, and I already demonstrated we can drive an AJAX web application with our CMS-based ESAWEB server. Guess what, the CMS code was just 10-15 lines of REXX and Pipes to make it work. The rest is AJAX just like it would be on another platform. And an application takes a *lot* of AJAX code to make it work, but that's another issue. Rob
Re: IBMLink 2000 Finding ESO levels
I have trying to stay on the sidelines of this conversation. However, IBM MUST get their act together on IBMLINK. Every so often I get an email from IBM indicating that a status record has been updated. It took 3 months to get an answer on where I should look and how to look at the updated status record. I had one techie tell me that I should just ignore these records as no one at IBM knew how to look at them either. I have 'tremendous confidence' in level one people now. Ed Martin Aultman Health Foundation 330-588-4723 [EMAIL PROTECTED] ext. 40441 -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Alan Altmark Sent: Thursday, January 11, 2007 4:19 PM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: IBMLink 2000 Finding ESO levels On Thursday, 01/11/2007 at 12:08 CST, Alan Ackerman [EMAIL PROTECTED] wrote: Any other suggestions? Continue your discussion with IBMLink folks. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott
Re: IBMLink 2000 Finding ESO levels
Hear, hear, good Sir! I gave IBMLink 2000 several tries over those seven, usually because there was publication of a shiny new release. Even after spending the usual time making a sincere effort to get acquainted with the changes between releases and the differences between greenscreen, it was frustrating because you had to know the magic incantations and just where to hover the pointer to actually find anything. Or you had to have previous knowledge of what seems to be IBM inside information (ala a previous note that you should know what you want to order before you try to order it - and you must know EXACTLY the right keywords to place such an order). It seems that the younger IBM employees to which Chuckie refers as having no 3270 expertise must have a significant experience with PC gaming apps, because that's what I felt like I was being forced to use. I never did like Adventure, feeling that after the first 5 minutes it was a complete waste of time to search blindly for tools I needed to solve a problem. The point is we are customers. We should not need to know IBM-internal buzzwords, and certainly when trying to place an order we should be able to do so swiftly, selecting from a menu of products or service. Does one go into a restaurant that has no menus and keep asking Do you have toast? No? Do you have hamburgers? No? Do you have steamed Brussel spouts? No? Good! Do you have something smaller than a breadbox? Do I hear Jack Nicholson in the background trying to order plain toast without butter. Arhhh! The other point is: does it REALLY cost IBM anything significant to support a stable application? Perhaps just functionally stabilizing it, and telling us we have to look for new features in IBMLink 2000 would suffice. We could continue to use the legacy (i.e productive) tool for what we've always used it for, and get familiar with IBMLink (and report feature failures if it actually helps) for new features. Mike Walter Information Technology Services Hewitt Associates [EMAIL PROTECTED] Direct: +(847) 771-9233 Main:+(847) 295-5000 http://www.hewitt.com Stracka, James (GTI) [EMAIL PROTECTED] Sent by: The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU 01/12/2007 09:24 AM Please respond to The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU To IBMVM@LISTSERV.UARK.EDU cc Subject Re: IBMLink 2000 Finding ESO levels After seven years you would think that they might have a hint that so many of us did not transition because IBMLink 2000 was so bloody awful. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott If you are not an intended recipient of this e-mail, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute it. Click here for important additional terms relating to this e-mail. http://www.ml.com/email_terms/ The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.
Re: IBMLink 2000 Finding ESO levels
To answer your question, does it REALLY cost IBM anything significant to support a stable application? The answer is Yes. Just look at IBM cancelling VSE/VSAM support on VM since there have been no changes to it since Y2K. -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Mike Walter Sent: Friday, January 12, 2007 11:33 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: IBMLink 2000 Finding ESO levels Hear, hear, good Sir! I gave IBMLink 2000 several tries over those seven, usually because there was publication of a shiny new release. Even after spending the usual time making a sincere effort to get acquainted with the changes between releases and the differences between greenscreen, it was frustrating because you had to know the magic incantations and just where to hover the pointer to actually find anything. Or you had to have previous knowledge of what seems to be IBM inside information (ala a previous note that you should know what you want to order before you try to order it - and you must know EXACTLY the right keywords to place such an order). It seems that the younger IBM employees to which Chuckie refers as having no 3270 expertise must have a significant experience with PC gaming apps, because that's what I felt like I was being forced to use. I never did like Adventure, feeling that after the first 5 minutes it was a complete waste of time to search blindly for tools I needed to solve a problem. The point is we are customers. We should not need to know IBM-internal buzzwords, and certainly when trying to place an order we should be able to do so swiftly, selecting from a menu of products or service. Does one go into a restaurant that has no menus and keep asking Do you have toast? No? Do you have hamburgers? No? Do you have steamed Brussel spouts? No? Good! Do you have something smaller than a breadbox? Do I hear Jack Nicholson in the background trying to order plain toast without butter. Arhhh! The other point is: does it REALLY cost IBM anything significant to support a stable application? Perhaps just functionally stabilizing it, and telling us we have to look for new features in IBMLink 2000 would suffice. We could continue to use the legacy (i.e productive) tool for what we've always used it for, and get familiar with IBMLink (and report feature failures if it actually helps) for new features. Mike Walter Information Technology Services Hewitt Associates [EMAIL PROTECTED] Direct: +(847) 771-9233 Main:+(847) 295-5000 http://www.hewitt.com Stracka, James (GTI) [EMAIL PROTECTED] Sent by: The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU 01/12/2007 09:24 AM Please respond to The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU To IBMVM@LISTSERV.UARK.EDU cc Subject Re: IBMLink 2000 Finding ESO levels After seven years you would think that they might have a hint that so many of us did not transition because IBMLink 2000 was so bloody awful. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott If you are not an intended recipient of this e-mail, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute it. Click here for important additional terms relating to this e-mail. http://www.ml.com/email_terms/ The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited.
Re: IBMLink 2000 Finding ESO levels
The answer is Yes. That was the answer, sure. But where's the supporting documentation. Yes Virginia, there really is a Santa Claus. But *I* want proof/supporting doc (**and** a pony!). Mike Walter Hewitt Associates Any opinions expressed herein are mine alone and do not necessarily represent the opinions or policies of Hewitt Associates. Stracka, James (GTI) [EMAIL PROTECTED] Sent by: The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU 01/12/2007 10:37 AM Please respond to The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU To IBMVM@LISTSERV.UARK.EDU cc Subject Re: IBMLink 2000 Finding ESO levels To answer your question, does it REALLY cost IBM anything significant to support a stable application? The answer is Yes. Just look at IBM cancelling VSE/VSAM support on VM since there have been no changes to it since Y2K. -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Mike Walter Sent: Friday, January 12, 2007 11:33 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: IBMLink 2000 Finding ESO levels Hear, hear, good Sir! I gave IBMLink 2000 several tries over those seven, usually because there was publication of a shiny new release. Even after spending the usual time making a sincere effort to get acquainted with the changes between releases and the differences between greenscreen, it was frustrating because you had to know the magic incantations and just where to hover the pointer to actually find anything. Or you had to have previous knowledge of what seems to be IBM inside information (ala a previous note that you should know what you want to order before you try to order it - and you must know EXACTLY the right keywords to place such an order). It seems that the younger IBM employees to which Chuckie refers as having no 3270 expertise must have a significant experience with PC gaming apps, because that's what I felt like I was being forced to use. I never did like Adventure, feeling that after the first 5 minutes it was a complete waste of time to search blindly for tools I needed to solve a problem. The point is we are customers. We should not need to know IBM-internal buzzwords, and certainly when trying to place an order we should be able to do so swiftly, selecting from a menu of products or service. Does one go into a restaurant that has no menus and keep asking Do you have toast? No? Do you have hamburgers? No? Do you have steamed Brussel spouts? No? Good! Do you have something smaller than a breadbox? Do I hear Jack Nicholson in the background trying to order plain toast without butter. Arhhh! The other point is: does it REALLY cost IBM anything significant to support a stable application? Perhaps just functionally stabilizing it, and telling us we have to look for new features in IBMLink 2000 would suffice. We could continue to use the legacy (i.e productive) tool for what we've always used it for, and get familiar with IBMLink (and report feature failures if it actually helps) for new features. Mike Walter Information Technology Services Hewitt Associates [EMAIL PROTECTED] Direct: +(847) 771-9233 Main:+(847) 295-5000 http://www.hewitt.com Stracka, James (GTI) [EMAIL PROTECTED] Sent by: The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU 01/12/2007 09:24 AM Please respond to The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU To IBMVM@LISTSERV.UARK.EDU cc Subject Re: IBMLink 2000 Finding ESO levels After seven years you would think that they might have a hint that so many of us did not transition because IBMLink 2000 was so bloody awful. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott If you are not an intended recipient of this e-mail, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute it. Click here for important additional terms relating to this e-mail. http://www.ml.com/email_terms/ The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use of the contents of this message by anyone other than the intended recipient is strictly prohibited. The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has
Re: IBMLink 2000 Finding ESO levels
Apparently VTAM support is not very costly - maybe to us it is, but not to them. :-) Regards, Richard Schuh -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Mike Walter Sent: Friday, January 12, 2007 8:59 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: IBMLink 2000 Finding ESO levels The answer is Yes. That was the answer, sure. But where's the supporting documentation. Yes Virginia, there really is a Santa Claus. But *I* want proof/supporting doc (**and** a pony!). Mike Walter Hewitt Associates Any opinions expressed herein are mine alone and do not necessarily represent the opinions or policies of Hewitt Associates. Stracka, James (GTI) [EMAIL PROTECTED] Sent by: The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU 01/12/2007 10:37 AM Please respond to The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU To IBMVM@LISTSERV.UARK.EDU cc Subject Re: IBMLink 2000 Finding ESO levels To answer your question, does it REALLY cost IBM anything significant to support a stable application? The answer is Yes. Just look at IBM cancelling VSE/VSAM support on VM since there have been no changes to it since Y2K. -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Mike Walter Sent: Friday, January 12, 2007 11:33 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: IBMLink 2000 Finding ESO levels Hear, hear, good Sir! I gave IBMLink 2000 several tries over those seven, usually because there was publication of a shiny new release. Even after spending the usual time making a sincere effort to get acquainted with the changes between releases and the differences between greenscreen, it was frustrating because you had to know the magic incantations and just where to hover the pointer to actually find anything. Or you had to have previous knowledge of what seems to be IBM inside information (ala a previous note that you should know what you want to order before you try to order it - and you must know EXACTLY the right keywords to place such an order). It seems that the younger IBM employees to which Chuckie refers as having no 3270 expertise must have a significant experience with PC gaming apps, because that's what I felt like I was being forced to use. I never did like Adventure, feeling that after the first 5 minutes it was a complete waste of time to search blindly for tools I needed to solve a problem. The point is we are customers. We should not need to know IBM-internal buzzwords, and certainly when trying to place an order we should be able to do so swiftly, selecting from a menu of products or service. Does one go into a restaurant that has no menus and keep asking Do you have toast? No? Do you have hamburgers? No? Do you have steamed Brussel spouts? No? Good! Do you have something smaller than a breadbox? Do I hear Jack Nicholson in the background trying to order plain toast without butter. Arhhh! The other point is: does it REALLY cost IBM anything significant to support a stable application? Perhaps just functionally stabilizing it, and telling us we have to look for new features in IBMLink 2000 would suffice. We could continue to use the legacy (i.e productive) tool for what we've always used it for, and get familiar with IBMLink (and report feature failures if it actually helps) for new features. Mike Walter Information Technology Services Hewitt Associates [EMAIL PROTECTED] Direct: +(847) 771-9233 Main:+(847) 295-5000 http://www.hewitt.com Stracka, James (GTI) [EMAIL PROTECTED] Sent by: The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU 01/12/2007 09:24 AM Please respond to The IBM z/VM Operating System IBMVM@LISTSERV.UARK.EDU To IBMVM@LISTSERV.UARK.EDU cc Subject Re: IBMLink 2000 Finding ESO levels After seven years you would think that they might have a hint that so many of us did not transition because IBMLink 2000 was so bloody awful. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott If you are not an intended recipient of this e-mail, please notify the sender, delete it and do not read, act upon, print, disclose, copy, retain or redistribute it. Click here for important additional terms relating to this e-mail. http://www.ml.com/email_terms/ The information contained in this e-mail and any accompanying documents may contain information that is confidential or otherwise protected from disclosure. If you are not the intended recipient of this message, or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message, including any attachments. Any dissemination, distribution or other use
Re: IBMLink 2000 Finding ESO levels
On Friday, 01/12/2007 at 10:33 CST, Mike Walter [EMAIL PROTECTED] wrote: The point is we are customers. We should not need to know IBM-internal buzzwords AMEN! EVERY ONE of you who doesn't like what IBMLink 2000 is/isn't doing needs to send in Feedbacks. Likewise, if you LIKE something, let them know that, too. Why? So it won't go away! Find your z/OS brethren. Get THEM to send in THEIR feedbacks. I've already commented on how to deal with responsiveness issues. , and certainly when trying to place an order we should be able to do so swiftly, selecting from a menu of products or service. No argument from me. The other point is: does it REALLY cost IBM anything significant to support a stable application? Yes. If you are going to support it, then you must have the ability to - reproduce the problem in-house - alter the application - test the application Perhaps just functionally stabilizing it, and telling us we have to look for new features in IBMLink 2000 would suffice. We could continue to use the legacy (i.e productive) tool for what we've always used it for, and get familiar with IBMLink (and report feature failures if it actually helps) for new features. That leaves two interfaces to the backends. That means the backend or an extra layer of middleware must support this access method. You can't make changes to them without consideration for the 3270 side that is stablized. Regression testing is then required. There goes the idea of zero-cost maintenence. And I say this as a 12-year veteran of System Test. If something is stabilized, that means no new function BUT the old function remains usable. THAT means testing changes to ensure you haven't broken it. If at first you don't succeed, try, try again. One of two things will happen: You'll change your process to conform to the abilities of the tool, or you will change the tool to conform to your process. Naturally, in the real world, some of both will happen, but decide which you would prefer more of and then take action to achieve that goal. If you choose not to persevere with Feedbacks and dialog, then your process will change far more than the tool will. I wish the 3270 interface would remain for you, too. (I don't get access to either one. :-( ) Since the announcement, I'm sure that all of the Feedbacks the 3270 users have opened with their [detailed and specific] objections are being reviewed. Ummm all y'all *did* open Feedbacks, right? Not just blowing off steam here? BTW, I'm guessing that 3270 is better. Long live 3270. is probably not going to get any attention. Explain *why* 3270 is better for *you*. Be specific. Alan Altmark z/VM Development IBM Endicott
Re: IBMLink 2000 Finding ESO levels
On Jan 12, 2007, at 1:49 PM, Alan Altmark wrote: Find your z/OS brethren. Brethren? I mean, uh Everything I've ever heard or read indicates that z/OS people reproduce by budding. Something asexual, anyway. One of life's major mercies, that. Oh, look. Friday already. Adam
Re: IBMLink 2000 Finding ESO levels
IBMLINK 2000 reminds me of Conan O'Brien's running gag on the Late Show about looking into the future...all the way to the year 2000! :-) Maybe it's time for an IBMLINK Vista version! Whoops I didn't say that, did I! Happy Friday! Dale R. Smith Technology Services Senior IBM Global Services [EMAIL PROTECTED] 1-614-481-1608
Re: IBMLink 2000 Finding ESO levels
Maybe it's time for an IBMLINK Vista version! Delivered on time, fully featured, and rigorously tested. :-) Regards, Richard Schuh
Re: IBMLink 2000 Finding ESO levels
On Fri, 12 Jan 2007 00:37:52 -0500, Alan Altmark [EMAIL PROTECTED] wrote: On Thursday, 01/11/2007 at 10:21 CST, Alan Ackerman [EMAIL PROTECTED] wrote: I was hoping I wouldn't have to convert. Silly of me to expect them to come to their senses. Everyone else gets to webify their legacy apps, so why not IBM? We ha ve internal app development shops that are looking for ways to cut support development costs, too. And those new hires out of college are certainl y not very good at 3270 programming, you know ;-) That the 3270 interface on IBMLink remained for 7 years (long past the original sunset schedules) is a testimonial to the IBMLink team's committment to you. They fought to keep it. Quite reasonably, TPTB don 't like redundant investments and I was gratified by their ability to keep both interfaces running for so long. Alan Altmark z/VM Development IBM Endicott = == == I'm not opposed to webifying the application. I seem to remember a SHARE Task Force trying to convince IBM to use the Internet (for software downloads, dump uploads, e tc.) I just object to them throwing away perfectly good function and either not replacing it at all or hiding it so well. They did a really poor job of webifying it. It seems in seven years they could have moved over all the existing funct ion. They kept telling us more was coming -- where is it? You say they fought to keep green screen, while I had the impression that they were dragging it out because it was taking so long t o finish the job. The software download function used to let me identify what I needed to o rder, now it just expects me to know by black magic (or another IBM website for which they provide no link.). IBMLink green screen had perfectly good P and Q (Print an Print All) comm and -- where is this in IBMLink 2K? The SIS function had directed searches -- now you are somehow expected to know that the correct strings are, for example: PERVASIVE|HIPER PIDS/568402600 LVLS/300 | R300 (That one of the four strings to search for HIPER APARs for BookManager.) Or did I miss something else? Fortunately I saved all these strings that I use. I couldn't figure out how to view a single PTF until Marcy told me. It took me quite a while to figure out that if I want to ADD products to ASAP I have to find the Add link hidden in the right-hand menu, not at the bottom near the Delete but ton. Should I open an IBMLink feedback on each of these? (I already did on 2.) I sure didn't like the answers I got for those two. Are you sure there is anyone listening?
Re: IBMLink 2000 Finding ESO levels
I opened a feedback with IBMLink support, asking how to determoine the current ESO level for a product. Their answer: On IBMLink 2000 there is no selection by product id. You are expected to know the current level of the product for which you are ordering. I am required by my management to check current levels of all my products monthly. All I can think of at the moment is to open an incident for each product once a month. Any other suggestions? What else did IBM throw away in moving to IBMLink 2000? Alan (dot) Ackerman at Bank of America dot com On Mon, 8 Jan 2007 17:54:55 -0600, Alan Ackerman [EMAIL PROTECTED] wrote: How do I find the currently available ESO level for a product? In IBMLin k green screen, I used SRD 5, then changed 2 - 1 here: Select PRodIDs from a list? . . . 1 1. YES 2. NO This gave me a list of products like so: ProdID COMPIDRel Product Description VRM Level _ AVMVMQ20 5688SV101 122 VM/ESA SCREENVIEWV1R1M1 9404 _ AVMVMQ21 5688SV101 222 VM/ESA SCREENVIEWV1R2M0 9404 _ FVMVMQ20 5688SV101 123 VM/ESA SCREENVIEWV1R1M1 9404 _ FVMVMQ21 5688SV101 223 VM/ESA SCREENVIEWV1R2M0 9404 _ GVMVMQ21 5688SV101 224 VM/ESA SCREENVIEWV1R2M0 9404 I then scrolled down until I found my particular products: _ 5668812K 566881201 213 GDDM/PGF VM V2R1M3 0004 _ 568416A 568416801 311 GDDM/VM BASE V3R1M1 9911 Since the Level has not changed, there is no new ESO. How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? = ===
Re: IBMLink 2000 Finding ESO levels
Boy, that is a customer oriented answer. Regards, Richard Schuh -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Alan Ackerman Sent: Thursday, January 11, 2007 10:09 AM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: IBMLink 2000 Finding ESO levels I opened a feedback with IBMLink support, asking how to determoine the = current ESO level for a product. Their answer: On IBMLink 2000 there is no selection by product id. You are expected to= know the current level of the product for which you are ordering. I am required by my management to check current levels of all my products= monthly. All I can think of at the moment is to open an incident for each= product once a month. Any other suggestions? What else did IBM throw away in moving to IBMLink 2000? Alan (dot) Ackerman at Bank of America dot com On Mon, 8 Jan 2007 17:54:55 -0600, Alan Ackerman [EMAIL PROTECTED] wrote: How do I find the currently available ESO level for a product? In IBMLin= k green screen, I used SRD 5, then changed 2 - 1 here: Select PRodIDs from a list? . . . 1 1. YES 2. NO This gave me a list of products like so: ProdID COMPIDRel Product Description VRM Level _ AVMVMQ20 5688SV101 122 VM/ESA SCREENVIEWV1R1M1 9404 _ AVMVMQ21 5688SV101 222 VM/ESA SCREENVIEWV1R2M0 9404 _ FVMVMQ20 5688SV101 123 VM/ESA SCREENVIEWV1R1M1 9404 _ FVMVMQ21 5688SV101 223 VM/ESA SCREENVIEWV1R2M0 9404 _ GVMVMQ21 5688SV101 224 VM/ESA SCREENVIEWV1R2M0 9404 I then scrolled down until I found my particular products: _ 5668812K 566881201 213 GDDM/PGF VM V2R1M3 0004 _ 568416A 568416801 311 GDDM/VM BASE V3R1M1 9911 Since the Level has not changed, there is no new ESO. How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He = said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? = == ===
Re: IBMLink 2000 Finding ESO levels
Does this answer what you need to know? http://www.vm.ibm.com/service/rsu/rsu_eso.html#VM_ESO Marcy Cortes WFS Enterprise Hosting Services - z/VM z/Linux (415) 243-6343 This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you for your cooperation. -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Alan Ackerman Sent: Thursday, January 11, 2007 10:09 To: IBMVM@LISTSERV.UARK.EDU Subject: Re: [IBMVM] IBMLink 2000 Finding ESO levels I opened a feedback with IBMLink support, asking how to determoine the = current ESO level for a product. Their answer: On IBMLink 2000 there is no selection by product id. You are expected to= know the current level of the product for which you are ordering. I am required by my management to check current levels of all my products= monthly. All I can think of at the moment is to open an incident for each= product once a month. Any other suggestions? What else did IBM throw away in moving to IBMLink 2000? Alan (dot) Ackerman at Bank of America dot com On Mon, 8 Jan 2007 17:54:55 -0600, Alan Ackerman [EMAIL PROTECTED] wrote: How do I find the currently available ESO level for a product? In IBMLin= k green screen, I used SRD 5, then changed 2 - 1 here: Select PRodIDs from a list? . . . 1 1. YES 2. NO This gave me a list of products like so: ProdID COMPIDRel Product Description VRM Level _ AVMVMQ20 5688SV101 122 VM/ESA SCREENVIEWV1R1M1 9404 _ AVMVMQ21 5688SV101 222 VM/ESA SCREENVIEWV1R2M0 9404 _ FVMVMQ20 5688SV101 123 VM/ESA SCREENVIEWV1R1M1 9404 _ FVMVMQ21 5688SV101 223 VM/ESA SCREENVIEWV1R2M0 9404 _ GVMVMQ21 5688SV101 224 VM/ESA SCREENVIEWV1R2M0 9404 I then scrolled down until I found my particular products: _ 5668812K 566881201 213 GDDM/PGF VM V2R1M3 0004 _ 568416A 568416801 311 GDDM/VM BASE V3R1M1 9911 Since the Level has not changed, there is no new ESO. How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He = said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? = == ===
Re: IBMLink 2000 Finding ESO levels
On Thursday, 01/11/2007 at 12:08 CST, Alan Ackerman [EMAIL PROTECTED] wrote: Any other suggestions? Continue your discussion with IBMLink folks. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott
Re: IBMLink 2000 Finding ESO levels
On 1/11/07, Schuh, Richard [EMAIL PROTECTED] wrote: Boy, that is a customer oriented answer. No, they do that internally too ;-) When Problem and Change Management was replaced by some new great Web application, it lacked the ability to search the database other than by record number, assignee or such. Not sure that got changed since the need for such a function was even questioned. Go figure if those folks make your applications. Rob
Re: IBMLink 2000 Finding ESO levels
On Thu, 11 Jan 2007 16:18:40 -0500, Alan Altmark [EMAIL PROTECTED] wrote: On Thursday, 01/11/2007 at 12:08 CST, Alan Ackerman [EMAIL PROTECTED] wrote: Any other suggestions? Continue your discussion with IBMLink folks. At least the two versions were side-by-side for seven years so that you could transition to the new one at your own pace. :-) Alan Altmark z/VM Development IBM Endicott = == == Touche' Several people in our shop converted over, and gave them much feedback. I ronically, the chief booster of IBMLink 2000 here, Vito D'Addabbo, just had his retirement lu nch today. It's us young folks that stuck to green screen. I gave them a lot of feedback early on. Never got any response. They did fix some of the bugs I reported. I'm afraid I lost interest. I checked in once in a while but fo und no reason to move off green screen. I didn't notice the lack of ESO information, but I did noti ce that there was no Q (print all) function. I was hoping I wouldn't have to convert. Silly of me to expect them to co me to their senses.
Re: IBMLink 2000 Finding ESO levels
On Thursday, 01/11/2007 at 10:21 CST, Alan Ackerman [EMAIL PROTECTED] wrote: I was hoping I wouldn't have to convert. Silly of me to expect them to come to their senses. Everyone else gets to webify their legacy apps, so why not IBM? We have internal app development shops that are looking for ways to cut support development costs, too. And those new hires out of college are certainly not very good at 3270 programming, you know ;-) That the 3270 interface on IBMLink remained for 7 years (long past the original sunset schedules) is a testimonial to the IBMLink team's committment to you. They fought to keep it. Quite reasonably, TPTB don't like redundant investments and I was gratified by their ability to keep both interfaces running for so long. Alan Altmark z/VM Development IBM Endicott
Re: IBMLink 2000 Finding ESO levels
I've been watching the various postings on the new IBMLink with interest and I feel that I've not been supportive by not having added my voice to the chorus of protest, but I've felt that we're fighting a losing battle. I once had green screen IBMLink. I could do wondrous things with it, more often in VSE than in VM. Then I left that job and no longer had IBMLink until I went to work for an IBM business partner who had the new IBMLink. I hated it for all the reasons that have been mentioned. I no longer work for the business partner and at the moment I don't have IBMLink anywhere. I've made use of some of the publicly available urls to answer some of my questions (Kris posted a url yesterday that typifies what nowadays seems to be available to everyone), and I've appreciated the fact that I can get to these tools with no special permissions. But I feel that I can no longer do the kind of active support for my software that I was able to do with the old IBMLink. Calling for support these days can be a really frustrating experience compared to the old days. Luckily if I call for VSE or VM product defect support I usually am able to talk to someone who's helpful and knowledgeable. I empathize with Alan when he tried to call about IBMLink 2000. I can feel my blood pressure rise when I read the paragraph quoted below. I've come to the conclusion that upper IBM management is trying to move all its customers to the PC/Microsoft model of software support: apply the latest service level, cross your fingers, and be quiet if all hell breaks loose. After all, you took the risk by applying the service, and aren't you able to back it out? I'm not suggesting for one moment that this is the attitude of the VM or VSE labs (and it's probably not even the attitude of the OS/390 folks, but I never speak with them), but it's undoubtedly the attitude of people who populate the highest levels in IBM, who foist IBMLink 2000 on us as if it's an improvement, and who direct our concerns to someone in another country who has absolutely no experience doing the work we do and who, no matter how motivated he or she might be to provide excellent service, is absolutely incapable of understanding our problem. Probably one of the things that's most irritating is the way advances like this are portrayed as if they're all in the service of progress, veritable gifts from the gods. It's a newspeak that at times can become almost frightening (one thinks of Healthy Forests and Clear Skies, but here I'm afraid I'm veering off the subject into verboten territory). This is why people of our age look toward retirement with renewed interest. - Tom. At 03:54 PM 1/8/2007, you wrote: How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? Tom Cluster County of Sonoma Santa Rosa, CA (707) 565-3384 (Tuesdays and Wednesdays only)
Re: IBMLink 2000 Finding ESO levels
I've come to the conclusion that upper IBM management is trying to move all its customers to the PC/Microsoft model of software support: apply the latest service level, cross your fingers, and be quiet if all hell breaks loose. Any one who runs applying support like that deserves everything they get. We have a three level test process for applying patches to our workstations. No fixes are rolled out until they have been tested by key testers. After all, you took the risk by applying the service, and aren't you able to back it out? You can back out most PC fixes. Of course the ones you can't back out are the ones that break things. I'm not suggesting for one moment that this is the attitude of the VM or VSE labs (and it's probably not even the attitude of the OS/390 folks, but I never speak with them), but it's undoubtedly the attitude of people who populate the highest levels in IBM, who foist IBMLink 2000 on us as if it's an improvement, and who direct our concerns to someone in another country who has absolutely no experience doing the work we do and who, no matter how motivated he or she might be to provide excellent service, is absolutely incapable of understanding our problem. I had this problem with LexMark printer support. Fortunatly I had the luxery of telling the LexMark rep that unless he did better we would never buy a LexMark printer again. We had an engineer on site next day. Probably one of the things that's most irritating is the way advances like this are portrayed as if they're all in the service of progress, veritable gifts from the gods. It's a newspeak that at times can become almost frightening (one thinks of Healthy Forests and Clear Skies, but here I'm afraid I'm veering off the subject into verboten territory). This is why people of our age look toward retirement with renewed interest. Pitty I still have 15 years to go - Tom. P.S. Any chance of sharing some of your publicly available URLs? At 03:54 PM 1/8/2007, you wrote: How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000? Tom Cluster County of Sonoma Santa Rosa, CA (707) 565-3384 (Tuesdays and Wednesdays only) __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com
Re: IBMLink 2000 Finding ESO levels
I was trying to help you with this one, but I keep getting 404 errors from ibmlink now!I bet you the green screen never got 404 :). Error 404: SRVE0200E: Servlet [org.apache.jsp._masthead_5F_ja_5F_JP]: Could not find required servlet class - _masthead_5F_ja_5F_JP.class Yes, I did click on the Submit feedback Link and it also complains about servlet class - although a different one: SRVE0200E: Servlet [org.apache.jsp._masthead_5F_en_5F_AU]: Could not find required servlet class - _masthead_5F_en_5F_AU.class Marcy Cortes This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediately by reply e-mail and delete this message. Thank you for your cooperation. -Original Message- From: The IBM z/VM Operating System [mailto:[EMAIL PROTECTED] On Behalf Of Alan Ackerman Sent: Monday, January 08, 2007 3:55 PM To: IBMVM@LISTSERV.UARK.EDU Subject: [IBMVM] IBMLink 2000 Finding ESO levels How do I find the currently available ESO level for a product? In IBMLink= green screen, I used SRD 5, then changed 2 - 1 here: Select PRodIDs from a list? . . . 1 1. YES 2. NO This gave me a list of products like so: ProdID COMPIDRel Product Description VRM Level _ AVMVMQ20 5688SV101 122 VM/ESA SCREENVIEWV1R1M1 9404 _ AVMVMQ21 5688SV101 222 VM/ESA SCREENVIEWV1R2M0 9404 _ FVMVMQ20 5688SV101 123 VM/ESA SCREENVIEWV1R1M1 9404 _ FVMVMQ21 5688SV101 223 VM/ESA SCREENVIEWV1R2M0 9404 _ GVMVMQ21 5688SV101 224 VM/ESA SCREENVIEWV1R2M0 9404 I then scrolled down until I found my particular products: _ 5668812K 566881201 213 GDDM/PGF VM V2R1M3 0004 _ 568416A 568416801 311 GDDM/VM BASE V3R1M1 9911 Since the Level has not changed, there is no new ESO. How do I do this in IBMLink 2000? I called their 800 number and spent 30 minutes trying to explain my problem to someone in India who knew absolutely nothing about ESOs. He = said level 2 would call me back, but I am still waiting. Is it any wopnder I hate IBMLink 2000?
