[LegacyUG] Best way to source?

[Tony Rolfe]

Greetings all

I have just subscribed to the Durham Records Online collection.  After
searching, I eventually receive an e-mail containing a transcription of
a baptism, marriage or cemetery record.  The e-mail content looks like:

---

Here is a copy of the record you recently viewed at Durham Records Online:

Baptisms, Easington District
Record Number: 66956.0
Location: Shotton with Haswell
Church: St. Saviour
Denomination: Anglican
16 Sep 1914 Alice Mullender, daughter of James Mullender & Alice Mabel
Elsie Mullender

-

If I'm using SourceWriter, what would be the best template to use?

Should I use the same template for all records (email?) or different
templates for each type of record?

Any advice would be appreciated.

Thanks

Tony



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RE: [LegacyUG] Panic!

[Bobby Johnson]

Perhaps someone who has v6 would be willing to attempt to open your .fdb file 
if you emailed it direct to them.  If they can open your file then it is not 
the data that is the problem, but your installation.

Bobby

-Original Message-
From: BK Ford [mailto:pastors...@gmail.com]
Sent: Monday, April 08, 2013 3:16 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Actually, I installed v6 from the Legacy web site.



Sent from my iPad






Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
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RE: [LegacyUG] Panic!

[Sharon Burns]

Yes, Legacy support has the capability to take control of the computer via the 
web and fix problems. I had a problem at the very beginning of installing 
Legacy and a support person took control of my computer via the Internet and 
fixed it for me. It is a wonderful service that Legacy provides.
Sharon  in Oklahoma
> From: lbr...@nwlink.com
> To: LegacyUserGroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Panic!
> Date: Mon, 8 Apr 2013 12:21:26 -0700
>
> It may be wise for the OP contact Legacy support and try to work through the 
> problem on the phone. Many software companies support have ability to take 
> control of the computer via the web and try to research and solve the problem 
> by seeing and working on the computer. I do not know whether Legacy has this 
> capability.
>
> > -Original Message-
> > From: BK Ford [mailto:pastors...@gmail.com]
> > Sent: Monday, April 08, 2013 12:16 PM
> > To: LegacyUserGroup@LegacyUsers.com
> > Subject: Re: [LegacyUG] Panic!
> >
> > Actually, I installed v6 from the Legacy web site.
> >
> >
> >
> > Sent from my iPad
> >
> > On Apr 8, 2013, at 12:35 PM, "Brian L. Lightfoot"  > lightfoots.com> wrote:
> >
> > > This is true but I think the OP said she was (re)installing the
> > Legacy program from a v6 CD that she had. I don't think she moved the
> > .FDB from the CD to the hard drive. Even still, the .FDB should
> > openjust incapable of being edited or changed.
> > >
> > > Brian in California
> > > The land of milk and honey (and boy, are they out to milk you, honey)
> > >
> > >
> > > -Original Message-
> > > From: Don Hendershot [mailto:donald.henders...@gmail.com]
> > > Sent: Monday, April 08, 2013 9:29 AM
> > > To: LegacyUserGroup@LegacyUsers.com
> > > Cc: LegacyUserGroup@LegacyUsers.com
> > > Subject: Re: [LegacyUG] Panic!
> > >
> > > Your .fdb or other files be set to Read Only if you moved software
> > using a CD.
> > >
> > > ~Don
> > >
> > >
> > > On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:
> > >
> > >> Responding to this while traveling, so not at my computer. But I
> > tried two installs, both from the actual web site, so I'm confident
> > it's the latest version. The first time I tried while the "problem
> > child" was still on the computer. The second time I tried was after I
> > had done an uninstall from the Control Panel Remove Programs. Still
> > have not had a chance to try all the suggestions from Ron.
> > >>
> > >>
> > >>
> > >> Sent from my iPad
> > >>
> > >> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
> > >>
> > >>> It is possibly a versioning thing. Maybe you aren't installing the
> > "latest" V6. There might be confusion in the registry because you are
> > installing a previous version over a later one.
> > >>>
> > >>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock
> >  wrote:
> > >>>
> >  Barbara -
> > 
> >  The Legacy Help site has detailed instructions for handling
> >  Installation problems.  Perhaps you will find some suggestions
> > there:
> > 
> >  http://www.legacyfamilytree.com/helpWindows87andVista.asp
> > 
> >  Virginia
> > 
> > 
> > 
> >  Legacy User Group guidelines:
> >  http://www.LegacyFamilyTree.com/Etiquette.asp
> >  Archived messages after Nov. 21 2009:
> >  http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> >  Archived messages from old mail server - before Nov. 21 2009:
> >  http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> >  Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> >  Follow Legacy on Facebook
> > (http://www.facebook.com/LegacyFamilyTree) and on our blog
> > (http://news.LegacyFamilyTree.com).
> >  To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> > >>>
> > >>>
> > >>>
> > >>> Legacy User Group guidelines:
> > >>> http://www.LegacyFamilyTree.com/Etiquette.asp
> > >>> Archived messages after Nov. 21 2009:
> > >>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> > >>> Archived messages from old mail server - before Nov. 21 2009:
> > >>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> > >>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> > >>> Follow Legacy on Facebook
> > (http://www.facebook.com/LegacyFamilyTree) and on our blog
> > (http://news.LegacyFamilyTree.com).
> > >>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> > >>
> > >>
> > >>
> > >> Legacy User Group guidelines:
> > >> http://www.LegacyFamilyTree.com/Etiquette.asp
> > >> Archived messages after Nov. 21 2009:
> > >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> > >> Archived messages from old mail server - before Nov. 21 2009:
> > >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> > >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> > >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree)
> > and on our blog (http://news.LegacyFamilyTree.com).

RE: [LegacyUG] Panic!

[Lee Bruch]

It may be wise for the OP contact Legacy support and try to work through the 
problem on the phone. Many software companies support have ability to take 
control of the computer via the web and try to research and solve the problem 
by seeing and working on the computer. I do not know whether Legacy has this 
capability.

> -Original Message-
> From: BK Ford [mailto:pastors...@gmail.com]
> Sent: Monday, April 08, 2013 12:16 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Actually, I installed v6 from the Legacy web site.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 12:35 PM, "Brian L. Lightfoot"  lightfoots.com> wrote:
>
> > This is true but I think the OP said she was (re)installing the
> Legacy program from a v6 CD that she had. I don't think she moved the
> .FDB from the CD to the hard drive. Even still, the .FDB should
> openjust incapable of being edited or changed.
> >
> > Brian in California
> > The land of milk and honey (and boy, are they out to milk you, honey)
> >
> >
> > -Original Message-
> > From: Don Hendershot [mailto:donald.henders...@gmail.com]
> > Sent: Monday, April 08, 2013 9:29 AM
> > To: LegacyUserGroup@LegacyUsers.com
> > Cc: LegacyUserGroup@LegacyUsers.com
> > Subject: Re: [LegacyUG] Panic!
> >
> > Your .fdb or other files be set to Read Only if you moved software
> using a CD.
> >
> > ~Don
> >
> >
> > On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:
> >
> >> Responding to this while traveling, so not at my computer. But I
> tried two installs, both from the actual web site, so I'm confident
> it's the latest version. The first time I tried while the "problem
> child" was still on the computer. The second time I tried was after I
> had done an uninstall from the Control Panel Remove Programs. Still
> have not had a chance to try all the suggestions from Ron.
> >>
> >>
> >>
> >> Sent from my iPad
> >>
> >> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
> >>
> >>> It is possibly a versioning thing. Maybe you aren't installing the
> "latest" V6. There might be confusion in the registry because you are
> installing a previous version over a later one.
> >>>
> >>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock
>  wrote:
> >>>
>  Barbara -
> 
>  The Legacy Help site has detailed instructions for handling
>  Installation problems.  Perhaps you will find some suggestions
> there:
> 
>  http://www.legacyfamilytree.com/helpWindows87andVista.asp
> 
>  Virginia
> 
> 
> 
>  Legacy User Group guidelines:
>  http://www.LegacyFamilyTree.com/Etiquette.asp
>  Archived messages after Nov. 21 2009:
>  http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>  Archived messages from old mail server - before Nov. 21 2009:
>  http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>  Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>  Follow Legacy on Facebook
> (http://www.facebook.com/LegacyFamilyTree) and on our blog
> (http://news.LegacyFamilyTree.com).
>  To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> >>>
> >>>
> >>>
> >>> Legacy User Group guidelines:
> >>> http://www.LegacyFamilyTree.com/Etiquette.asp
> >>> Archived messages after Nov. 21 2009:
> >>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> >>> Archived messages from old mail server - before Nov. 21 2009:
> >>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> >>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> >>> Follow Legacy on Facebook
> (http://www.facebook.com/LegacyFamilyTree) and on our blog
> (http://news.LegacyFamilyTree.com).
> >>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> >>
> >>
> >>
> >> Legacy User Group guidelines:
> >> http://www.LegacyFamilyTree.com/Etiquette.asp
> >> Archived messages after Nov. 21 2009:
> >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> >> Archived messages from old mail server - before Nov. 21 2009:
> >> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> >> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> >> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree)
> and on our blog (http://news.LegacyFamilyTree.com).
> >> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> >
> >
> >
> > Legacy User Group guidelines:
> > http://www.LegacyFamilyTree.com/Etiquette.asp
> > Archived messages after Nov. 21 2009:
> > http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> > Archived messages from old mail server - before Nov. 21 2009:
> > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> > Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree)
> and on our blog (http://news.LegacyFamilyTree.com).
> > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
> >
> >

Re: [LegacyUG] Panic!

[BK Ford]

I am so appreciative of everyone's help. I am home now and will be trying some 
of these things shortly. I really hope I can resolve it. I have received word 
that my mother is declining rapidly. I know it may not seem like this software 
issue should be the forefront of my mind, but my family relies on me as the 
family historian, and there are going to be so many questions from everyone who 
will be around in the next few days--questions that I can happily answer if I 
just can get into my software. So, that's why it will be priority for me to try 
to resolve this very soon.


Sent from my iPad

On Apr 8, 2013, at 12:58 PM, Ron Ferguson  wrote:

> Tim,
>
> Yes, I have, but that does not help anyone. There is no report of a failure 
> to uninstall, nor of a failure in installation (from the web). I still think 
> that the problem lies with corrupted .usr files, possibly Legacy.usr - but 
> since I cannot be sure I suggested moving them all.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Tim Rosenlof"  wrote:
>
>> Do any of you have a
>>
>> install.log
>> or uninstall.log ?
>> or Uninstall Legacy.log
>> in your C:\Legacy folder or wherever you installed Legacy, it is in the
>> known Mantis bugtrak software as a known problem.
>>
>>
>> --
>> Tim Rosenlof
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Actually, I installed v6 from the Legacy web site.



Sent from my iPad

On Apr 8, 2013, at 12:35 PM, "Brian L. Lightfoot"  
wrote:

> This is true but I think the OP said she was (re)installing the Legacy 
> program from a v6 CD that she had. I don't think she moved the .FDB from the 
> CD to the hard drive. Even still, the .FDB should openjust incapable of 
> being edited or changed.
>
> Brian in California
> The land of milk and honey (and boy, are they out to milk you, honey)
>
>
> -Original Message-
> From: Don Hendershot [mailto:donald.henders...@gmail.com]
> Sent: Monday, April 08, 2013 9:29 AM
> To: LegacyUserGroup@LegacyUsers.com
> Cc: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Your .fdb or other files be set to Read Only if you moved software using a CD.
>
> ~Don
>
>
> On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:
>
>> Responding to this while traveling, so not at my computer. But I tried two 
>> installs, both from the actual web site, so I'm confident it's the latest 
>> version. The first time I tried while the "problem child" was still on the 
>> computer. The second time I tried was after I had done an uninstall from the 
>> Control Panel Remove Programs. Still have not had a chance to try all the 
>> suggestions from Ron.
>>
>>
>>
>> Sent from my iPad
>>
>> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
>>
>>> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
>>> V6. There might be confusion in the registry because you are installing a 
>>> previous version over a later one.
>>>
>>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>>>
 Barbara -

 The Legacy Help site has detailed instructions for handling
 Installation problems.  Perhaps you will find some suggestions there:

 http://www.legacyfamilytree.com/helpWindows87andVista.asp

 Virginia



 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
 Archived messages from old mail server - before Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and 
 on our blog (http://news.LegacyFamilyTree.com).
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 20

Re: [LegacyUG] Panic!

[Tim Rosenlof]

On 4/8/2013 11:43 AM, Tim Rosenlof wrote:
> it is in the
> known Mantis bugtrak software as a known problem.

I should have mentioned the install.log file needs to be there, it just
needs to be re-written.

The uninstall files have no extension. That was my fault

DO NOT WORRY ! There is no data corruption to YOUR DATA. The only
problem is with those install and un-install files

--
Tim Rosenlof



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Tim,

Yes, I have, but that does not help anyone. There is no report of a failure to 
uninstall, nor of a failure in installation (from the web). I still think that 
the problem lies with corrupted .usr files, possibly Legacy.usr - but since I 
cannot be sure I suggested moving them all.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

"Tim Rosenlof"  wrote:

>Do any of you have a
>
>install.log
>or uninstall.log ?
>or Uninstall Legacy.log
>in your C:\Legacy folder or wherever you installed Legacy, it is in the
>known Mantis bugtrak software as a known problem.
>
>
>--
>Tim Rosenlof


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Tim Rosenlof]

Do any of you have a

install.log
or uninstall.log ?
or Uninstall Legacy.log
in your C:\Legacy folder or wherever you installed Legacy, it is in the
known Mantis bugtrak software as a known problem.


--
Tim Rosenlof



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

This is true but I think the OP said she was (re)installing the Legacy program 
from a v6 CD that she had. I don't think she moved the .FDB from the CD to the 
hard drive. Even still, the .FDB should openjust incapable of being edited 
or changed.

Brian in California
The land of milk and honey (and boy, are they out to milk you, honey)


-Original Message-
From: Don Hendershot [mailto:donald.henders...@gmail.com]
Sent: Monday, April 08, 2013 9:29 AM
To: LegacyUserGroup@LegacyUsers.com
Cc: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

Your .fdb or other files be set to Read Only if you moved software using a CD.

~Don


On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:

> Responding to this while traveling, so not at my computer. But I tried two 
> installs, both from the actual web site, so I'm confident it's the latest 
> version. The first time I tried while the "problem child" was still on the 
> computer. The second time I tried was after I had done an uninstall from the 
> Control Panel Remove Programs. Still have not had a chance to try all the 
> suggestions from Ron.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
>
>> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
>> V6. There might be confusion in the registry because you are installing a 
>> previous version over a later one.
>>
>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>>
>>> Barbara -
>>>
>>> The Legacy Help site has detailed instructions for handling
>>> Installation problems.  Perhaps you will find some suggestions there:
>>>
>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>>
>>> Virginia
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Master Location List Editing

[Janet Bullock]

Thank you Mike. That worked and is what I wanted to do. Ron, I think I did
confuse the issue with my last statement. Thanks to both of you,
Janet


On Mon, Apr 8, 2013 at 11:29 AM, Mike Fry  wrote:

> On 2013/04/08 18:09, Janet Bullock wrote:
>
> > If I want to change a master location and I go to View, Master List,
> Location
> > and click on the location, can I change it for everyone who is listed as
> using
> > this location? Can anyone tell me how?  Would you tag, which I have
> never done?
>
> Edit the location and press the Save button. A message box will pop up
> saying
> that the change will affect all records using the location. Reply YES or
> NO if
> you want the change saved or not.
>
> --
> Regards,
> Mike Fry
> Johannesburg (g)
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> on our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Master Location List Editing

[Ron Ferguson]

Mike,

Very true, but do you think Janet only wishes to merge those which have a city, 
or is her last sentence a separate question which only confuses the issue?
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

"Mike Fry"  wrote:

>On 2013/04/08 18:09, Janet Bullock wrote:
>
>> If I want to change a master location and I go to View, Master List, Location
>> and click on the location, can I change it for everyone who is listed as 
>> using
>> this location? Can anyone tell me how?  Would you tag, which I have never 
>> done?
>
>Edit the location and press the Save button. A message box will pop up saying
>that the change will affect all records using the location. Reply YES or NO if
>you want the change saved or not.
>
>--
>Regards,
>Mike Fry
>Johannesburg

Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

[LegacyUG] Register for Webinar Wednesday - That First Trip to the Courthouse by Judy Russell

[Geoff Rasmussen]

If there is one home truth in genealogy research, it’s this: not everything
is available online. Sooner or later, every genealogist has got to make
that first trip to the courthouse to check out the original records
available there. Learn how to prepare for that trip, the rules of the road,
what to expect, what to ask for, and how to be sure you'll be welcomed back
the next time.

Join us for the live webinar on Wednesday, April 10, 2013 at 2pm Eastern
U.S. Register today to reserve your virtual seat. Registration is free but
space is limited to the first 1,000 people to join that day. Before
joining, please visit www.java.com to ensure you have the latest version of
Java which our webinar software requires. When you join, if you receive a
message that the webinar is full, you know we've reached the 1,000 limit,
so we invite you to view the recording which should be published to the
webinar archives within an hour or two of the event's conclusion.

[image: 
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   - for free for 7 days after the live event at
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   - to Annual or Monthly Webinar Members for the duration of their
   membership. Subscribe
here
   .
   - on the webinar CD
here

*About the presenter*

[image: 
Judyrussell-100]A
Certified Genealogistsm with a law degree, Judy G. Russell is a lecturer,
educator and writer who enjoys helping others understand a wide variety of
genealogical issues, including the interplay between genealogy and the law.
She has a bachelor’s degree in political science and journalism from George
Washington University in Washington, D.C. and a law degree from Rutgers
School of Law-Newark. She has worked as a newspaper reporter, trade
association writer, legal investigator, defense attorney, federal
prosecutor, law editor and, for more than 20 years, Judy has been an
adjunct member of the faculty at Rutgers Law School. Judy is a Colorado
native with roots deep in the American south on her mother’s side and
entirely in Germany on her father’s side. Visit her website at
www.legalgenealogist.com.

She is also the presenter of:

   - Building a Family from Circumstantial
Evidence
webinar

She will also be presenting the following webinars (register today so you
don't forget...):

   - How Knowing the Law Makes Us Better
Genealogists
   - Using Court Records to Tell the Story of Our Ancestor's
Lives

*Add it to your Google Calendar*

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not have to do it again - the new webinar events will automatically appear.*
*



*Webinar time*

The webinar will be live on Wednesday, April 10, 2013 at:

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Or use this Time Zone
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*Here's how to attend:*

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   5. Make sure you have the latest version of Java installed on your
   computer. Check at www.java.com.
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   7. Click on the webinar link (found in confirmation and reminder emails)
   prior to the start of the webinar. Arrive early as the room size is limited
   to the first 1,000 arrivals that day.
   8. Listen via headset (USB
headsets

Re: [LegacyUG] Panic!

[Don Hendershot]

Your .fdb or other files be set to Read Only if you moved software using a CD.

~Don


On Apr 8, 2013, at 9:21 AM, BK Ford  wrote:

> Responding to this while traveling, so not at my computer. But I tried two 
> installs, both from the actual web site, so I'm confident it's the latest 
> version. The first time I tried while the "problem child" was still on the 
> computer. The second time I tried was after I had done an uninstall from the 
> Control Panel Remove Programs. Still have not had a chance to try all the 
> suggestions from Ron.
>
>
>
> Sent from my iPad
>
> On Apr 8, 2013, at 8:31 AM, Freuler  wrote:
>
>> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
>> V6. There might be confusion in the registry because you are installing a 
>> previous version over a later one.
>>
>> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>>
>>> Barbara -
>>>
>>> The Legacy Help site has detailed instructions for handling
>>> Installation problems.  Perhaps you will find some suggestions there:
>>>
>>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>>
>>> Virginia
>>>
>>>
>>>
>>> Legacy User Group guidelines:
>>> http://www.LegacyFamilyTree.com/Etiquette.asp
>>> Archived messages after Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>>> Archived messages from old mail server - before Nov. 21 2009:
>>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>>> our blog (http://news.LegacyFamilyTree.com).
>>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Master Location List Editing

[Mike Fry]

On 2013/04/08 18:09, Janet Bullock wrote:

> If I want to change a master location and I go to View, Master List, Location
> and click on the location, can I change it for everyone who is listed as using
> this location? Can anyone tell me how?  Would you tag, which I have never 
> done?

Edit the location and press the Save button. A message box will pop up saying
that the change will affect all records using the location. Reply YES or NO if
you want the change saved or not.

--
Regards,
Mike Fry
Johannesburg (g)



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

[LegacyUG] Master Location List Editing

[Janet Bullock]

Hello all,
If I want to change a master location and I go to View, Master List,
Location and click on the location, can I change it for everyone who is
listed as using this location? Can anyone tell me how?  Would you tag,
which I have never done?

I want to leave out the word "county" if I have a city  in the location.

Thank you,
Janet



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

I did try opening an .fdb file, as per Ron's suggestion this morning, but it 
was likely the main family file that I tried to open. So, I will try your idea 
this afternoon.



Sent from my iPad

On Apr 8, 2013, at 10:13 AM, "Ward Walker"  wrote:

> Barbara,
>
> In reading this thread, it is not quite clear to me whether you have tried 
> the following: Open Legacy by double-clicking on an .fdb file – any .fdb file 
> except your main family file.  Sample.fdb would be a good choice. If you have 
> a clean install, that should work, and would confirm that something in your 
> normal family file has become corrupted. Once you can open Legacy with the 
> sample file, you can restore your latest backup file (or second latest, if 
> necessary).
>
>   Ward
>
> From: Brian L. Lightfoot
> Sent: Monday, April 08, 2013 10:43 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: RE: [LegacyUG] Panic!
>
> Good ideas. And if you can indeed do either of these with no problems, then 
> it means that your family file is corrupted and causing Windows to shut down 
> Legacy rather than Legacy itself display some sort of internal error. Then 
> it’s time to look for an older ZIP backups of your family file that you might 
> have allowed to be created each and every time you shut down Legacy. These 
> will tend to keep on accumulating in the Data folder unless you use Windows 
> Explorer to delete some of the older ones. I usually keep the three most 
> recent sequential backups.
>
> Brian in California
>
>
> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
> Sent: Sunday, April 07, 2013 8:00 PM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> Betty,
>
> Can you open the sample database or even create a new one. Either of these 
> would tell that the install was OK andtherefore it must be you 
> database that is corrupt.
>
> ..Paul
> Melbourne, Australia
>
>
>
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Correct, Ron.



Sent from my iPad

On Apr 8, 2013, at 10:07 AM, Ron Ferguson  wrote:

> As I understand the problem, when an attempt is made to start Legacy the 
> error appears before the program gets anywhere.
> ---
> Ron Ferguson
> http://www.fergys.co.uk/
> GOONS #5307
>
> "Brian L. Lightfoot"  wrote:
>
>> Good ideas. And if you can indeed do either of these with no problems, then 
>> it means that your family file is corrupted and causing Windows to shut down 
>> Legacy rather than Legacy itself display some sort of internal error. Then 
>> it’s time to look for an older ZIP backups of your family file that you 
>> might have allowed to be created each and every time you shut down Legacy. 
>> These will tend to keep on accumulating in the Data folder unless you use 
>> Windows Explorer to delete some of the older ones. I usually keep the three 
>> most recent sequential backups.
>>
>>
>>
>> Brian in California
>>
>>
>>
>>
>>
>> From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>> Sent: Sunday, April 07, 2013 8:00 PM
>> To: LegacyUserGroup@LegacyUsers.com
>> Subject: Re: [LegacyUG] Panic!
>>
>>
>>
>>
>> Betty,
>>
>> Can you open the sample database or even create a new one. Either of these 
>> would tell that the install was OK and therefore it must be you database 
>> that is corrupt.
>>
>> ..Paul
>> Melbourne, Australia
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Mike Fry]

On 2013/04/08 17:07, Ron Ferguson wrote:

> As I understand the problem, when an attempt is made to start Legacy the
> error appears before the program gets anywhere.

I agree. What appears on the screen is as a result of the Windows ERR - Error
Restart & Recovery - facility. Generally, Windows is unable to execute the
program. Looks like a corrupted installation.

--
Regards,
Mike Fry
Johannesburg (g)



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Responding to this while traveling, so not at my computer. But I tried two 
installs, both from the actual web site, so I'm confident it's the latest 
version. The first time I tried while the "problem child" was still on the 
computer. The second time I tried was after I had done an uninstall from the 
Control Panel Remove Programs. Still have not had a chance to try all the 
suggestions from Ron.



Sent from my iPad

On Apr 8, 2013, at 8:31 AM, Freuler  wrote:

> It is possibly a versioning thing. Maybe you aren't installing the "latest" 
> V6. There might be confusion in the registry because you are installing a 
> previous version over a later one.
>
> On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:
>
>> Barbara -
>>
>> The Legacy Help site has detailed instructions for handling
>> Installation problems.  Perhaps you will find some suggestions there:
>>
>> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>>
>> Virginia
>>
>>
>>
>> Legacy User Group guidelines:
>> http://www.LegacyFamilyTree.com/Etiquette.asp
>> Archived messages after Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> Archived messages from old mail server - before Nov. 21 2009:
>> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
>> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
>> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
>> our blog (http://news.LegacyFamilyTree.com).
>> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ward Walker]

Barbara,

In reading this thread, it is not quite clear to me whether you have tried the 
following: Open Legacy by double-clicking on an .fdb file – any .fdb file 
except your main family file.  Sample.fdb would be a good choice. If you have a 
clean install, that should work, and would confirm that something in your 
normal family file has become corrupted. Once you can open Legacy with the 
sample file, you can restore your latest backup file (or second latest, if 
necessary).

  Ward

From: Brian L. Lightfoot
Sent: Monday, April 08, 2013 10:43 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: RE: [LegacyUG] Panic!

Good ideas. And if you can indeed do either of these with no problems, then it 
means that your family file is corrupted and causing Windows to shut down 
Legacy rather than Legacy itself display some sort of internal error. Then it’s 
time to look for an older ZIP backups of your family file that you might have 
allowed to be created each and every time you shut down Legacy. These will tend 
to keep on accumulating in the Data folder unless you use Windows Explorer to 
delete some of the older ones. I usually keep the three most recent sequential 
backups.



Brian in California





From: Paul Kean [mailto:pauljk...@yahoo.com.au]
Sent: Sunday, April 07, 2013 8:00 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!



  Betty,

  Can you open the sample database or even create a new one. Either of 
these would tell that the install was OK and therefore it must be you database 
that is corrupt.

  ..Paul
  Melbourne, Australia










Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Ron Ferguson]

As I understand the problem, when an attempt is made to start Legacy the error 
appears before the program gets anywhere.
---
Ron Ferguson
http://www.fergys.co.uk/
GOONS #5307

"Brian L. Lightfoot"  wrote:

>Good ideas. And if you can indeed do either of these with no problems, then it 
>means that your family file is corrupted and causing Windows to shut down 
>Legacy rather than Legacy itself display some sort of internal error. Then 
>it’s time to look for an older ZIP backups of your family file that you might 
>have allowed to be created each and every time you shut down Legacy. These 
>will tend to keep on accumulating in the Data folder unless you use Windows 
>Explorer to delete some of the older ones. I usually keep the three most 
>recent sequential backups.
>
>
>
>Brian in California
>
>
>
>
>
>From: Paul Kean [mailto:pauljk...@yahoo.com.au]
>Sent: Sunday, April 07, 2013 8:00 PM
>To: LegacyUserGroup@LegacyUsers.com
>Subject: Re: [LegacyUG] Panic!
>
>
>
>
>Betty,
>
>Can you open the sample database or even create a new one. Either of these 
>would tell that the install was OK and therefore it must be you database that 
>is corrupt.
>
>..Paul
>Melbourne, Australia
>
>
>
>
>
>
>
>
>
>
>


Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Panic!

[Brian L. Lightfoot]

Good ideas. And if you can indeed do either of these with no problems, then it 
means that your family file is corrupted and causing Windows to shut down 
Legacy rather than Legacy itself display some sort of internal error. Then it’s 
time to look for an older ZIP backups of your family file that you might have 
allowed to be created each and every time you shut down Legacy. These will tend 
to keep on accumulating in the Data folder unless you use Windows Explorer to 
delete some of the older ones. I usually keep the three most recent sequential 
backups.



Brian in California





From: Paul Kean [mailto:pauljk...@yahoo.com.au]
Sent: Sunday, April 07, 2013 8:00 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!




Betty,

Can you open the sample database or even create a new one. Either of these 
would tell that the install was OK and therefore it must be you database that 
is corrupt.

..Paul
Melbourne, Australia


















Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

Thank you for your answers. Of course you can't read the Help Files - silly
old me! The list does not allow attachments, but I now have a pretty good
idea as to what you are seeing. Given that Legacy finishes installing and, I
agree, that the message is probably a Windows message, and from you
description, it would appear to start to run, I do suspect the installation
is probably OK, hence I think it most likely the the problem lies with the
stuff which is left behind after your uninstall.

I suggest, therefore, that you do as I previously suggested, but also park
all the .usr files. Do not put these back initially but follow the process
which I suggested before, and if you really wish to put the .usr files back
please do it one a a time and check after each one. BTW. if you are not
aware these files contain your colour scheme, report settings and just about
every setting which you have (or indeed have not) changed.

Ron Ferguson
http://www.fergys.co.uk/

-Original Message-
From: BK Ford
Sent: Monday, April 08, 2013 2:14 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

These are great questions. I knew I wasn't being clear in my original plea,
but I really was (and still am) in a panic about this. Of all the things on
my computer (and they are legion), this program is the most important. I
always back up to a zip file as well, so I feel fairly confident my data is
safe. Now to answer your questions as best I can:

Yes, I have opened the program many times on the current computer. I have
only tried through the desktop shortcut, EXCEPT, both times last night,
after I tried reinstalling, I opened it directly from the executable that my
computer gives me at the conclusion of the download process.
(See later paragraph, as I did try your other suggestions after typing this
paragraph.)

What happens is this: no matter the method tried, when I try to open the
program, it looks like the program is starting. Then there is a dimmed-out
screen behind the error message. In the dimmed-out view, the top menu ribbon
is there (the one that has Back Fwd, Name List, etc.) Below that, though is
something that looks strange. On a tiny bar it has the name of my file, and
then below that, little square boxes that are empty, a little rectangular
box that says 0 blocked, and a box that says Options and Go. (Those things
are all dimmed out, behind the error message, and not accessible.) I have
forgotten the rules on this list, but if you tell me it is allowed or how to
do it, I did take a screen shot of the screen that appears when I try to
open the program.

The error message: (It appears to me to be a Windows error message, rather
than a Legacy error.)

Legacy Genealogy Software for Windows has stopped working.
A problem caused the program to stop working correctly. Please close the
program
[Then the only option is to click the button that is part of the message
that says...]
Close the program

I have now tried accessing the program through both of the alternative
methods you suggested. Same thing happens each time.

I have to be gone this morning, but unless I get "the call" about my mother,
I will try these things in your second paragraph, this afternoon. I know
what you are saying except that I don't know what is in the .usr files, so
it will be hard for me to know whether I want to keep them or not. Also,
when you say that the .usr files can be found in Help and Search for those
files, are you talking about searching through the Windows search bar? Or
where do I find the Help you are talking about--if it's within the program,
I can't get to Help or anything else.

Thank you.
Barbara

Sent from my iPad

On Apr 8, 2013, at 3:58 AM, "Ron Ferguson" 
wrote:

> Barbara,
>
> Please would you be good enough to clarify exactly when the start up stops
> to work. In your first post you say that you receive an error message
> "problem caused the program to stop working", is that the full message? If
> there is an error number please can you let us have it. I assume that you
> have only tried opening using the desktop icon, there are a couple of
> other
> things which you may like to try: 1) go to C:\Legacy folder and double
> click
> the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
> file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
> machine?
>
> As you have found out, your thoughts on how to install V6 were correct,
> however uninstalling does not remove all the files. Park your Legacy\Data
> folder somewhere convenient (Documents will do fine) as this contains your
> .fdb file and backup - unless you have stuck it somewhere else. Also park
> in
> the same place any .USR files which you wish to keep - they are listed in
> Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
> folder from C:\Legacy. Reinstall and run, and open the sample file. If all
> is well replace the data folder with the one you parked. If all is still
> OK
>

Re: [LegacyUG] Panic!

[Freuler]

It is possibly a versioning thing. Maybe you aren't installing the "latest" V6. 
There might be confusion in the registry because you are installing a previous 
version over a later one.

On Apr 8, 2013, at 6:22 AM, Virginia Blakelock  wrote:

> Barbara -
>
> The Legacy Help site has detailed instructions for handling
> Installation problems.  Perhaps you will find some suggestions there:
>
> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Will check on this when I return to my computer this afternoon. As far as the 
actual install, I always get the message that it installed successfully.
Brbara



Sent from my iPad

On Apr 8, 2013, at 8:22 AM, Virginia Blakelock  wrote:

> Barbara -
>
> The Legacy Help site has detailed instructions for handling
> Installation problems.  Perhaps you will find some suggestions there:
>
> http://www.legacyfamilytree.com/helpWindows87andVista.asp
>
> Virginia
>
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[BK Ford]

Not in processes. Thanks for the suggestion.



Sent from my iPad

On Apr 8, 2013, at 8:21 AM, Randy Clark  wrote:

> Is it possible that it won't open because it never fully closed? When you 
> look under the processes tab in Task Manager is a process called  Legacy 
> there? If so terminate it.
>
>
> On Mon, Apr 8, 2013 at 9:14 AM, BK Ford  wrote:
>> These are great questions. I knew I wasn't being clear in my original plea, 
>> but I really was (and still am) in a panic about this. Of all the things on 
>> my computer (and they are legion), this program is the most important. I 
>> always back up to a zip file as well, so I feel fairly confident my data is 
>> safe. Now to answer your questions as best I can:
>>
>> Yes, I have opened the program many times on the current computer. I have 
>> only tried through the desktop shortcut, EXCEPT, both times last night, 
>> after I tried reinstalling, I opened it directly from the executable that my 
>> computer gives me at the conclusion of the download process.
>> (See later paragraph, as I did try your other suggestions after typing this 
>> paragraph.)
>>
>> What happens is this: no matter the method tried, when I try to open the 
>> program, it looks like the program is starting. Then there is a dimmed-out 
>> screen behind the error message. In the dimmed-out view, the top menu ribbon 
>> is there (the one that has Back Fwd, Name List, etc.) Below that, though is 
>> something that looks strange. On a tiny bar it has the name of my file, and 
>> then below that, little square boxes that are empty, a little rectangular 
>> box that says 0 blocked, and a box that says Options and Go. (Those things 
>> are all dimmed out, behind the error message, and not accessible.) I have 
>> forgotten the rules on this list, but if you tell me it is allowed or how to 
>> do it, I did take a screen shot of the screen that appears when I try to 
>> open the program.
>>
>> The error message: (It appears to me to be a Windows error message, rather 
>> than a Legacy error.)
>>
>> Legacy Genealogy Software for Windows has stopped working.
>> A problem caused the program to stop working correctly. Please close the 
>> program
>> [Then the only option is to click the button that is part of the message 
>> that says...]
>> Close the program
>>
>> I have now tried accessing the program through both of the alternative 
>> methods you suggested. Same thing happens each time.
>>
>> I have to be gone this morning, but unless I get "the call" about my mother, 
>> I will try these things in your second paragraph, this afternoon. I know 
>> what you are saying except that I don't know what is in the .usr files, so 
>> it will be hard for me to know whether I want to keep them or not. Also, 
>> when you say that the .usr files can be found in Help and Search for those 
>> files, are you talking about searching through the Windows search bar? Or 
>> where do I find the Help you are talking about--if it's within the program, 
>> I can't get to Help or anything else.
>>
>> Thank you.
>> Barbara
>>
>> Sent from my iPad
>>
>> On Apr 8, 2013, at 3:58 AM, "Ron Ferguson"  
>> wrote:
>>
>> > Barbara,
>> >
>> > Please would you be good enough to clarify exactly when the start up stops
>> > to work. In your first post you say that you receive an error message
>> > "problem caused the program to stop working", is that the full message? If
>> > there is an error number please can you let us have it. I assume that you
>> > have only tried opening using the desktop icon, there are a couple of other
>> > things which you may like to try: 1) go to C:\Legacy folder and double 
>> > click
>> > the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
>> > file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
>> > machine?
>> >
>> > As you have found out, your thoughts on how to install V6 were correct,
>> > however uninstalling does not remove all the files. Park your Legacy\Data
>> > folder somewhere convenient (Documents will do fine) as this contains your
>> > .fdb file and backup - unless you have stuck it somewhere else. Also park 
>> > in
>> > the same place any .USR files which you wish to keep - they are listed in
>> > Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
>> > folder from C:\Legacy. Reinstall and run, and open the sample file. If all
>> > is well replace the data folder with the one you parked. If all is still OK
>> > replace the .usr files with the ones which you saved, one at a time and
>> > testing after each one.
>> >
>> > Please let us know the outcome.
>> >
>> > Ron Ferguson
>> > http://www.fergys.co.uk/
>> >
>> >
>> >
>> > From: BK Ford
>> > Sent: Monday, April 08, 2013 4:39 AM
>> > To: LegacyUserGroup@LegacyUsers.com
>> > Subject: Re: [LegacyUG] Panic!
>> >
>> > I cannot open the program at all--is that what I would need to do in order
>> > to try what you suggest? I can't even open the program at all.
>> > Barbara
>> >
>

Re: [LegacyUG] Panic!

[Virginia Blakelock]

Barbara -

The Legacy Help site has detailed instructions for handling
Installation problems.  Perhaps you will find some suggestions there:

http://www.legacyfamilytree.com/helpWindows87andVista.asp

Virginia



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Randy Clark]

Is it possible that it won't open because it never fully closed? When you
look under the processes tab in Task Manager is a process called  Legacy
there? If so terminate it.


On Mon, Apr 8, 2013 at 9:14 AM, BK Ford  wrote:

> These are great questions. I knew I wasn't being clear in my original
> plea, but I really was (and still am) in a panic about this. Of all the
> things on my computer (and they are legion), this program is the most
> important. I always back up to a zip file as well, so I feel fairly
> confident my data is safe. Now to answer your questions as best I can:
>
> Yes, I have opened the program many times on the current computer. I have
> only tried through the desktop shortcut, EXCEPT, both times last night,
> after I tried reinstalling, I opened it directly from the executable that
> my computer gives me at the conclusion of the download process.
> (See later paragraph, as I did try your other suggestions after typing
> this paragraph.)
>
> What happens is this: no matter the method tried, when I try to open the
> program, it looks like the program is starting. Then there is a dimmed-out
> screen behind the error message. In the dimmed-out view, the top menu
> ribbon is there (the one that has Back Fwd, Name List, etc.) Below that,
> though is something that looks strange. On a tiny bar it has the name of my
> file, and then below that, little square boxes that are empty, a little
> rectangular box that says 0 blocked, and a box that says Options and Go.
> (Those things are all dimmed out, behind the error message, and not
> accessible.) I have forgotten the rules on this list, but if you tell me it
> is allowed or how to do it, I did take a screen shot of the screen that
> appears when I try to open the program.
>
> The error message: (It appears to me to be a Windows error message, rather
> than a Legacy error.)
>
> Legacy Genealogy Software for Windows has stopped working.
> A problem caused the program to stop working correctly. Please close the
> program
> [Then the only option is to click the button that is part of the message
> that says...]
> Close the program
>
> I have now tried accessing the program through both of the alternative
> methods you suggested. Same thing happens each time.
>
> I have to be gone this morning, but unless I get "the call" about my
> mother, I will try these things in your second paragraph, this afternoon. I
> know what you are saying except that I don't know what is in the .usr
> files, so it will be hard for me to know whether I want to keep them or
> not. Also, when you say that the .usr files can be found in Help and Search
> for those files, are you talking about searching through the Windows search
> bar? Or where do I find the Help you are talking about--if it's within the
> program, I can't get to Help or anything else.
>
> Thank you.
> Barbara
>
> Sent from my iPad
>
> On Apr 8, 2013, at 3:58 AM, "Ron Ferguson" 
> wrote:
>
> > Barbara,
> >
> > Please would you be good enough to clarify exactly when the start up
> stops
> > to work. In your first post you say that you receive an error message
> > "problem caused the program to stop working", is that the full message?
> If
> > there is an error number please can you let us have it. I assume that you
> > have only tried opening using the desktop icon, there are a couple of
> other
> > things which you may like to try: 1) go to C:\Legacy folder and double
> click
> > the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
> > file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
> > machine?
> >
> > As you have found out, your thoughts on how to install V6 were correct,
> > however uninstalling does not remove all the files. Park your Legacy\Data
> > folder somewhere convenient (Documents will do fine) as this contains
> your
> > .fdb file and backup - unless you have stuck it somewhere else. Also
> park in
> > the same place any .USR files which you wish to keep - they are listed in
> > Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
> > folder from C:\Legacy. Reinstall and run, and open the sample file. If
> all
> > is well replace the data folder with the one you parked. If all is still
> OK
> > replace the .usr files with the ones which you saved, one at a time and
> > testing after each one.
> >
> > Please let us know the outcome.
> >
> > Ron Ferguson
> > http://www.fergys.co.uk/
> >
> >
> >
> > From: BK Ford
> > Sent: Monday, April 08, 2013 4:39 AM
> > To: LegacyUserGroup@LegacyUsers.com
> > Subject: Re: [LegacyUG] Panic!
> >
> > I cannot open the program at all--is that what I would need to do in
> order
> > to try what you suggest? I can't even open the program at all.
> > Barbara
> >
> >
> >
> > 
> >
> > Sent from my iPad
> >
> > On Apr 7, 2013, at 10:00 PM, Paul Kean  wrote:
> >
> >
> > Betty,
> >
> > Can you open the sample database or even create a new one. Either of
> these
> > would tell that the install was OK and there

Re: [LegacyUG] Panic!

[BK Ford]

These are great questions. I knew I wasn't being clear in my original plea, but 
I really was (and still am) in a panic about this. Of all the things on my 
computer (and they are legion), this program is the most important. I always 
back up to a zip file as well, so I feel fairly confident my data is safe. Now 
to answer your questions as best I can:

Yes, I have opened the program many times on the current computer. I have only 
tried through the desktop shortcut, EXCEPT, both times last night, after I 
tried reinstalling, I opened it directly from the executable that my computer 
gives me at the conclusion of the download process.
(See later paragraph, as I did try your other suggestions after typing this 
paragraph.)

What happens is this: no matter the method tried, when I try to open the 
program, it looks like the program is starting. Then there is a dimmed-out 
screen behind the error message. In the dimmed-out view, the top menu ribbon is 
there (the one that has Back Fwd, Name List, etc.) Below that, though is 
something that looks strange. On a tiny bar it has the name of my file, and 
then below that, little square boxes that are empty, a little rectangular box 
that says 0 blocked, and a box that says Options and Go. (Those things are all 
dimmed out, behind the error message, and not accessible.) I have forgotten the 
rules on this list, but if you tell me it is allowed or how to do it, I did 
take a screen shot of the screen that appears when I try to open the program.

The error message: (It appears to me to be a Windows error message, rather than 
a Legacy error.)

Legacy Genealogy Software for Windows has stopped working.
A problem caused the program to stop working correctly. Please close the program
[Then the only option is to click the button that is part of the message that 
says...]
Close the program

I have now tried accessing the program through both of the alternative methods 
you suggested. Same thing happens each time.

I have to be gone this morning, but unless I get "the call" about my mother, I 
will try these things in your second paragraph, this afternoon. I know what you 
are saying except that I don't know what is in the .usr files, so it will be 
hard for me to know whether I want to keep them or not. Also, when you say that 
the .usr files can be found in Help and Search for those files, are you talking 
about searching through the Windows search bar? Or where do I find the Help you 
are talking about--if it's within the program, I can't get to Help or anything 
else.

Thank you.
Barbara

Sent from my iPad

On Apr 8, 2013, at 3:58 AM, "Ron Ferguson"  wrote:

> Barbara,
>
> Please would you be good enough to clarify exactly when the start up stops
> to work. In your first post you say that you receive an error message
> "problem caused the program to stop working", is that the full message? If
> there is an error number please can you let us have it. I assume that you
> have only tried opening using the desktop icon, there are a couple of other
> things which you may like to try: 1) go to C:\Legacy folder and double click
> the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
> file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
> machine?
>
> As you have found out, your thoughts on how to install V6 were correct,
> however uninstalling does not remove all the files. Park your Legacy\Data
> folder somewhere convenient (Documents will do fine) as this contains your
> .fdb file and backup - unless you have stuck it somewhere else. Also park in
> the same place any .USR files which you wish to keep - they are listed in
> Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
> folder from C:\Legacy. Reinstall and run, and open the sample file. If all
> is well replace the data folder with the one you parked. If all is still OK
> replace the .usr files with the ones which you saved, one at a time and
> testing after each one.
>
> Please let us know the outcome.
>
> Ron Ferguson
> http://www.fergys.co.uk/
>
>
>
> From: BK Ford
> Sent: Monday, April 08, 2013 4:39 AM
> To: LegacyUserGroup@LegacyUsers.com
> Subject: Re: [LegacyUG] Panic!
>
> I cannot open the program at all--is that what I would need to do in order
> to try what you suggest? I can't even open the program at all.
> Barbara
>
>
>
> 
>
> Sent from my iPad
>
> On Apr 7, 2013, at 10:00 PM, Paul Kean  wrote:
>
>
> Betty,
>
> Can you open the sample database or even create a new one. Either of these
> would tell that the install was OK and therefore it must be you database
> that is corrupt.
>
> ..Paul
> Melbourne, Australia
>
> --- On Mon, 8/4/13, BK Ford  wrote:
>
> From: BK Ford 
> Subject: Re: [LegacyUG] Panic!
> To: LegacyUserGroup@LegacyUsers.com
> Received: Monday, 8 April, 2013, 11:14 AM
>
>
> Thank you for responding. I uninstalled through the Control Panel, even
> downloaded it again from the web site and executed the install file afresh.
> It still

Re: [LegacyUG] Panic!

[BK Ford]

Thanks, Ron, but no, there is absolutely no chance I might have installed v7.
Also, it's not saying it can't open a file, but rather, as soon as the program 
tries to open, the background grays out and I get the error message.
Barbara



Sent from my iPad

On Apr 7, 2013, at 11:17 PM, "Ron Walter"  wrote:

> Barbara,
> Is there any chance you may have previously installed V7 and converted your 
> .fdb file to V7?  Maybe V6 Legacy can’t open a file already converted to V7- 
> just a guess
> Ron
>
>
> Legacy User Group guidelines:
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages after Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> Archived messages from old mail server - before Nov. 21 2009:
> http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on 
> our blog (http://news.LegacyFamilyTree.com).
> To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Clipboard Enhancements

[Jenny M Benson]

On 08/04/2013 02:49, hwedhlor wrote:
> In the area of screen capture programs I can recommend
> FastStone Capture, which is capable of capturing not only an
> entire screen, or part of a screen, but also of scrolling
> down, and capturing an entire web page, then cropping what
> the user wishes to retain, and annotating the results.
> There is a free version, and a for-fee version.  I've  used
> it for years with excellent results.  It may be seen and
> obtained at:
>
> http://www.faststone.org/

I am currently using Abbyy Screenshot Reader which is also invaluable
when copying information into Legacy because in addition to 4 options
for copying (Area, Window, Screen, Timed Screen) it has a selection of
options for what and how to copy.  It will copy text, a table or an
image and send to one or more of Clipboard, File, Word, Excel, eMail.

Saves an awful lot of typing when one can pick up huge wodges of text
and paste them straight into one of Legacy's fields.  Especially useful
when one wants to copy text from an image.

http://www.abbyy.com/screenshot_reader/

--
Jenny M Benson



Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

Re: [LegacyUG] Panic!

[Ron Ferguson]

Barbara,

Please would you be good enough to clarify exactly when the start up stops
to work. In your first post you say that you receive an error message
"problem caused the program to stop working", is that the full message? If
there is an error number please can you let us have it. I assume that you
have only tried opening using the desktop icon, there are a couple of other
things which you may like to try: 1) go to C:\Legacy folder and double click
the Legacy.exe icon and 2) go to C\Legacy\Data and double click your .fdb
file. BTW. I am not clear as to whether Legacy has ever run on your WIN7
machine?

As you have found out, your thoughts on how to install V6 were correct,
however uninstalling does not remove all the files. Park your Legacy\Data
folder somewhere convenient (Documents will do fine) as this contains your
.fdb file and backup - unless you have stuck it somewhere else. Also park in
the same place any .USR files which you wish to keep - they are listed in
Help (Search for ".usr" (no quotes). Now uninstall and delete the Legacy
folder from C:\Legacy. Reinstall and run, and open the sample file. If all
is well replace the data folder with the one you parked. If all is still OK
replace the .usr files with the ones which you saved, one at a time and
testing after each one.

Please let us know the outcome.

Ron Ferguson
http://www.fergys.co.uk/



From: BK Ford
Sent: Monday, April 08, 2013 4:39 AM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Panic!

I cannot open the program at all--is that what I would need to do in order
to try what you suggest? I can't even open the program at all.
Barbara





Sent from my iPad

On Apr 7, 2013, at 10:00 PM, Paul Kean  wrote:


Betty,

Can you open the sample database or even create a new one. Either of these
would tell that the install was OK and therefore it must be you database
that is corrupt.

..Paul
Melbourne, Australia

--- On Mon, 8/4/13, BK Ford  wrote:

From: BK Ford 
Subject: Re: [LegacyUG] Panic!
To: LegacyUserGroup@LegacyUsers.com
Received: Monday, 8 April, 2013, 11:14 AM


Thank you for responding. I uninstalled through the Control Panel, even
downloaded it again from the web site and executed the install file afresh.
It still returns the same error. I'm wondering if something is corrupted in
my data, because how could a fresh install give that error?





Sent from my iPad

On Apr 7, 2013, at 7:39 PM, "Helle Hirschmann"
 wrote:


Barbara.

I feel so sorry for you loosing your mother - it is never time - we want to
keep them as long as we are here.

It is an excellent idea to work on her obituary - then you DO something
worthwhile.

Then to your problem.
When you un uninstalled Legacy did you then also delete it in the control
panel under adding and removing programs.
I used to use another version of Windows myself and have just started using
Windows 7 - and I can not remember what it is called on W7.

IF you have not done that the old version is still there - it is just the
shortcut key you removed.

Hope this may help you solve your problem.

If you have an earlier back-up version of your file it may not have the same
problem. Just a suggestion.

Best wishes.

Helle Hirschmann
Denmark




On 08/04/2013 02:15 "Barbara Ford"
wlmailhtml:/mc/compose?to=pastors...@gmail.com wrote:


I need to update my question. I downloaded V6 and tried installing it
without uninstalling. It let me do that, but I got the same error. So, I
uninstalled from my computer and reinstalled. Same error. Help?? I am so
upset...



On Sun, Apr 7, 2013 at 6:51 PM, Barbara Ford
 wrote:

I hope I still have the right address! I haven't posted in a very long
time. Panic time! I just tried to go into my Legacy program, and it is
telling me that a "problem caused the program to stop working." I
tried several times, including a reboot. I use Windows 7 now and have
successfully migrated from computer to computer several times since I
began using Legacy. I am still using Version 6, and for now that is
what I want to continue to do. I am working on an obituary right now
for my mother, who is in her last few days. So, no time for anything
but the simplest solutions here. Of all times for the program to
crash

May I just say what I THINK will work, and someone please tell me if
this will not work. I have a note to myself, from my last computer
upgrade, that says, "Rather than using the CD to install the program,
go to http://www.legacyfamilytree.com/ and download and install the
latest version of Legacy 6."  (Will it be obvious to me where version
6 is?)

Then I have another note that says "make sure the Legacy folder is on
C: and install the program also to C:/Legacy; the program will pick up
all my preferences and file data." Is this correct still? If this is
correct, then should I uninstall Legacy from this computer first?

Thanks for any help,
Barbara Ford




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after