RE: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
The reason for that etiquette rule becomes evident if you have ever been on a list that is bombarded with autoresponder messages from some oblivious vacationer. It doubles the list traffic as every message is promptly followed by the same message that so and so is on vacation... It could be said that autoresponders are the spam of the self-important. Don Hanson -Original Message- From: David Newton [mailto:lugda...@drdavid.plus.com] Sent: Thursday, January 02, 2014 6:14 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround You're right about the unsubscribing but since the final LUG rule of etiquette requests that you temporarily unsubscribe when going away and using an autoresponder Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
Don I'm sorry if I didn't make my point clearly. The Rule gives the impression that temporarily unsubscribing from the list is straightforward, and may be it is for most, but for me it wasn't. This is the point I was trying to make with the remainder of the sentence that was left out of your quote from my email: I assumed that temporarily unsubscribing would not be a problem. I was not complaining about the rule and I totally agree with you about the use of autoresponders on mailing lists. David On 04/01/2014 22:43, Don Hanson wrote: The reason for that etiquette rule becomes evident if you have ever been on a list that is bombarded with autoresponder messages from some oblivious vacationer. It doubles the list traffic as every message is promptly followed by the same message that so and so is on vacation... It could be said that autoresponders are the spam of the self-important. Don Hanson -Original Message- From: David Newton [mailto:lugda...@drdavid.plus.com] Sent: Thursday, January 02, 2014 6:14 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround You're right about the unsubscribing but since the final LUG rule of etiquette requests that you temporarily unsubscribe when going away and using an autoresponder Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
MikeFry wrote: On 2014/01/02 15:50, Ron Bernier wrote: Second, no one has said that Millennia does not control the content and use of the list. What has been said and is a fact, Millennia does not have control of the server/service that hosts the list. The reality is, the company that Millennia is using to host the service seems to be incapable of correcting what has been a long term recurring issue with many (not all) subscriptions. Saw this in an email from Michelle in Support, to the latest victim of this problem /Please send an email to supp...@legacyfamilytree.com and we will send the info through to the person that can manually subscribe you to the list. We like the requests to come through our tracking system. I am sending this message to the list as well as to your email address (the revised one that you sent) so you should get it./ So they can then nag their list-manager into fixing it, maybe? Otherwise, they've got word-of-mouth, not documentation, of the severity of the problem. Cheryl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
I just thought I would stick my foot in here as someone who has suffered this problem a few times. I have yet to get a gmail address working properly so I changed to my ISP supplied email which was fine until I unsubscribed for the Christmas break. Subscribing again fed me no messages although I could still write messages to LUG. I have had to make use of the alias facility of my ISP email address and I am now receiving the list again. There seems to be a feeling that it is not the fault of Millenia and that they have no control having outsourced the list. It might be worth recalling what Millenia state quite clearly on the LUG Guidelines The LUG is not a free forum for political or social commentary, activist issues, religious opinion or morality lectures. Millennia Corporation reserves the right to ban discussion of hot button topics that are divisive; disruptive to the LUG; or are not in line with the purpose of the LUG. Millennia Corporation reserves the right to remove without warning any subscriber who violates the purpose of this forum; who ignores warnings from the LUG Administrator; or who violates the rules of LUG etiquette. It is hard to see how they can achieve these ends if they do not have control of the mailing list David On 01/01/2014 17:29, Ward Walker wrote: I also agree with Robin. However, I am a big fan of temporary workarounds, as people here might have noticed. Why can’t Legacy place a notice on the instruction page that subscribers receive, just like they already do when warning people that the URL link might be broken into two parts? Such a notice would say to contact Support if LUG e-mails do not start flowing within a day or so, and would mention the list archive as a means of checking. Ward *From:* Sharon Bolte mailto:blueeyes6006-leg...@yahoo.com *Sent:* Wednesday, January 01, 2014 2:26 AM *To:* LegacyUserGroup@LegacyUsers.com mailto:LegacyUserGroup@LegacyUsers.com *Subject:* Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File Robin, you're absolutely right ... hire someone who can fix the problem. *From:* Robin Watson rob...@xtra.co.nz *To:* LegacyUserGroup@LegacyUsers.com *Sent:* Tuesday, December 31, 2013 9:24 PM *Subject:* Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File It may be a mailing list completely separate to Legacy, but it must surely create extra work for the support staff, and also very frustrating for those that want to join, and don't receive any emails, or in fact don't get any response at all on joining. Shouldn't it be something that Legacy wants to fix, and create satisfied users of Legacy. If the responsibility of the mailing list has been contracted out, shouldn't Legacy request that the contractor fix the problem, or else they should fire the contractor and contract it out to another who will ensure this doesn't happen. I don't believe that it cannot be fixed. Most things like this are fixable. How many other similar lists have this problem? I belong to a few, and haven't had any problems with them. It doesn't look good for Legacy public relations, or aren't they worried about that? Maybe they don't want too many joining the list??? Robin On 1/01/2014 3:50 p.m., Kathy Thompson wrote: oh all right **grin** - but still - it's not something that Legacy can deal with themselves obviously otherwise they would have dealt with it by now On 1 January 2014 10:33, CE WOOD wood...@msn.com mailto:wood...@msn.com wrote: Not at all similar; your mother wasn't the one who hired the rainer. CE  Date: Wed, 1 Jan 2014 09:45:00 +1000 Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File From: kmthoms...@gmail.com mailto:kmthoms...@gmail.com To: LegacyUserGroup@LegacyUsers.com mailto:LegacyUserGroup@LegacyUsers.com Helen, This isn't a Legacy big and there is nothing that Legacy can do to fix it. By my understanding, the bug is with the mailing list program which is a completely seperate program to Legacy. Legacy support staff know how to get subscribers manually subscribed when they have issues with the automated process, but can't do anything more. Let's not blame Legacy for this issue - that would be like blaming your mother for wet grass every time it rained. Cheers On 1 January 2014 07:49, ci...@treadles.ca mailto:ci...@treadles.ca wrote: Sounds easy, doesn't it! Not quite. How is a new user to know to e-mail Support, even if he can find the address, unless he reads your message first? I trusted Legacy, I trusted then to know what they were doing. That's why
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
First, I and many others have no problems receiving Legacy UG messages using gmail accounts. Second, no one has said that Millennia does not control the content and use of the list. What has been said and is a fact, Millennia does not have control of the server/service that hosts the list. The reality is, the company that Millennia is using to host the service seems to be incapable of correcting what has been a long term recurring issue with many (not all) subscriptions. Ron Bernier Sent from my iPad On Jan 2, 2014, at 8:37 AM, David Newton lugda...@drdavid.plus.com wrote: I just thought I would stick my foot in here as someone who has suffered this problem a few times. I have yet to get a gmail address working properly so I changed to my ISP supplied email which was fine until I unsubscribed for the Christmas break. Subscribing again fed me no messages although I could still write messages to LUG. I have had to make use of the alias facility of my ISP email address and I am now receiving the list again. There seems to be a feeling that it is not the fault of Millenia and that they have no control having outsourced the list. It might be worth recalling what Millenia state quite clearly on the LUG Guidelines The LUG is not a free forum for political or social commentary, activist issues, religious opinion or morality lectures. Millennia Corporation reserves the right to ban discussion of hot button topics that are divisive; disruptive to the LUG; or are not in line with the purpose of the LUG. Millennia Corporation reserves the right to remove without warning any subscriber who violates the purpose of this forum; who ignores warnings from the LUG Administrator; or who violates the rules of LUG etiquette. It is hard to see how they can achieve these ends if they do not have control of the mailing list David Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
I am glad that you and many others have experienced no problems with this list. I would be even happier if that applied to me. This topic should perhaps be banned. Clearly subscribed members of a mailing list should have the right to expect to see the messages that are sent to the list but in view of the fact that this is a long term problem yet to be resolved there is probably little point discussing it. I agree with the suggestion by Ward Walker - instructions on the 'verify your subscription...' email as to what to do if the list messages do not appear and then perhaps we can get to discuss Legacy software rather than the LUG mailing list. David On 02/01/2014 13:50, Ron Bernier wrote: First, I and many others have no problems receiving Legacy UG messages using gmail accounts. Second, no one has said that Millennia does not control the content and use of the list. What has been said and is a fact, Millennia does not have control of the server/service that hosts the list. The reality is, the company that Millennia is using to host the service seems to be incapable of correcting what has been a long term recurring issue with many (not all) subscriptions. Ron Bernier Sent from my iPad On Jan 2, 2014, at 8:37 AM, David Newton lugda...@drdavid.plus.com wrote: I just thought I would stick my foot in here as someone who has suffered this problem a few times. I have yet to get a gmail address working properly so I changed to my ISP supplied email which was fine until I unsubscribed for the Christmas break. Subscribing again fed me no messages although I could still write messages to LUG. I have had to make use of the alias facility of my ISP email address and I am now receiving the list again. There seems to be a feeling that it is not the fault of Millenia and that they have no control having outsourced the list. It might be worth recalling what Millenia state quite clearly on the LUG Guidelines The LUG is not a free forum for political or social commentary, activist issues, religious opinion or morality lectures. Millennia Corporation reserves the right to ban discussion of hot button topics that are divisive; disruptive to the LUG; or are not in line with the purpose of the LUG. Millennia Corporation reserves the right to remove without warning any subscriber who violates the purpose of this forum; who ignores warnings from the LUG Administrator; or who violates the rules of LUG etiquette. It is hard to see how they can achieve these ends if they do not have control of the mailing list David Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
On 2014/01/02 15:50, Ron Bernier wrote: Second, no one has said that Millennia does not control the content and use of the list. What has been said and is a fact, Millennia does not have control of the server/service that hosts the list. The reality is, the company that Millennia is using to host the service seems to be incapable of correcting what has been a long term recurring issue with many (not all) subscriptions. Saw this in an email from Michelle in Support, to the latest victim of this problem /Please send an email to supp...@legacyfamilytree.com and we will send the info through to the person that can manually subscribe you to the list. We like the requests to come through our tracking system. I am sending this message to the list as well as to your email address (the revised one that you sent) so you should get it./ From this I would surmise that the people at Millennia do control who gets full access to the list. Note the salient part We like the requests to come through our tracking system -- Regards, Mike Fry Johannesburg (g) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
I think you are reading way too much into Michelle's comment. I would surmise that they like requests to come through the tracking system to assist in ensuring requests for assistance do not fall through the cracks. I am positive that there is absolutely no intent to control who gets full access. Ron Bernier Sent from my iPad On Jan 2, 2014, at 11:47 AM, MikeFry emjay...@gmail.com wrote: Saw this in an email from Michelle in Support, to the latest victim of this problem /Please send an email to supp...@legacyfamilytree.com and we will send the info through to the person that can manually subscribe you to the list. We like the requests to come through our tracking system. I am sending this message to the list as well as to your email address (the revised one that you sent) so you should get it./ From this I would surmise that the people at Millennia do control who gets full access to the list. Note the salient part We like the requests to come through our tracking system -- Regards, Mike Fry Johannesburg (g) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step in and help resolve the issue. Not to mention the hundreds of emails we get to our personal email addresses for all the company lists we're on - it's real easy to lose track of a customer's ticket that's in our own email box! We do not control who is in the list or who isn't unless they misbehaving on the list, then we will remove that person. It's *very* rare that we do that. There is no full or partial access to the list. You're either on it or your not! Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 8:55 AM, Ron Bernier ronaldbern...@bernfrin.net wrote: I think you are reading way too much into Michelle's comment. I would surmise that they like requests to come through the tracking system to assist in ensuring requests for assistance do not fall through the cracks. I am positive that there is absolutely no intent to control who gets full access. Ron Bernier Sent from my iPad On Jan 2, 2014, at 11:47 AM, MikeFry emjay...@gmail.com wrote: Saw this in an email from Michelle in Support, to the latest victim of this problem /Please send an email to supp...@legacyfamilytree.com and we will send the info through to the person that can manually subscribe you to the list. We like the requests to come through our tracking system. I am sending this message to the list as well as to your email address (the revised one that you sent) so you should get it./ From this I would surmise that the people at Millennia do control who gets full access to the list. Note the salient part We like the requests to come through our tracking system -- Regards, Mike Fry Johannesburg (g) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
So, Sherry, why can this problem not be fixed? Robin On 3/01/2014 6:18 a.m., Sherry/Support wrote: We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step in and help resolve the issue. Not to mention the hundreds of emails we get to our personal email addresses for all the company lists we're on - it's real easy to lose track of a customer's ticket that's in our own email box! We do not control who is in the list or who isn't unless they misbehaving on the list, then we will remove that person. It's *very* rare that we do that. There is no full or partial access to the list. You're either on it or your not! Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 8:55 AM, Ron Bernier ronaldbern...@bernfrin.net wrote: I think you are reading way too much into Michelle's comment. I would surmise that they like requests to come through the tracking system to assist in ensuring requests for assistance do not fall through the cracks. I am positive that there is absolutely no intent to control who gets full access. Ron Bernier Sent from my iPad On Jan 2, 2014, at 11:47 AM, MikeFry emjay...@gmail.com wrote: Saw this in an email from Michelle in Support, to the latest victim of this problem /Please send an email to supp...@legacyfamilytree.com and we will send the info through to the person that can manually subscribe you to the list. We like the requests to come through our tracking system. I am sending this message to the list as well as to your email address (the revised one that you sent) so you should get it./ From this I would surmise that the people at Millennia do control who gets full access to the list. Note the salient part We like the requests to come through our tracking system -- Regards, Mike Fry Johannesburg (g) Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
I don't know - it's something in the software, a third-party program. We only manage the *names* on the list, not how the software works. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 11:14 AM, Robin Watson rob...@xtra.co.nz wrote: So, Sherry, why can this problem not be fixed? Robin On 3/01/2014 6:18 a.m., Sherry/Support wrote: We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step in and help resolve the issue. Not to mention the hundreds of emails we get to our personal email addresses for all the company lists we're on - it's real easy to lose track of a customer's ticket that's in our own email box! We do not control who is in the list or who isn't unless they misbehaving on the list, then we will remove that person. It's *very* rare that we do that. There is no full or partial access to the list. You're either on it or your not! Sincerely, Sherry Technical Support Legacy Family Tree Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
Thanks Sherry. Has anyone within Legacy thought to find out what the problem is and have it fixed? Surely, someone must be responsible for having this run smoothly. If there are problems or bugs in the main Legacy Family Tree program, it is looked at and fixed. There is a procedure for that. There appears to be no-one responsible for this third-party program, even though Legacy uses the program. Robin On 3/01/2014 8:23 a.m., Sherry/Support wrote: I don't know - it's something in the software, a third-party program. We only manage the *names* on the list, not how the software works. Sincerely, Sherry Technical Support Legacy Family Tree On Thu, Jan 2, 2014 at 11:14 AM, Robin Watson rob...@xtra.co.nz wrote: So, Sherry, why can this problem not be fixed? Robin On 3/01/2014 6:18 a.m., Sherry/Support wrote: We ask that all requests for support go through our tracking system so we have a history for reference if the issue comes up again or if a tech who is working with you is out for an extended time, another tech can step in and help resolve the issue. Not to mention the hundreds of emails we get to our personal email addresses for all the company lists we're on - it's real easy to lose track of a customer's ticket that's in our own email box! We do not control who is in the list or who isn't unless they misbehaving on the list, then we will remove that person. It's *very* rare that we do that. There is no full or partial access to the list. You're either on it or your not! Sincerely, Sherry Technical Support Legacy Family Tree Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
David - Rather than unsubscribe for a short period like the Christmas break, couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. BTW I'm using gmail and never had any problems with LUG or any other Lists. -- Mary Young Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. This is exactly how I handle all my mail lists. When I set a list message stream to filter to archive or trash, I set a reminder in my Calendar to turn off the filter in one or two weeks' time or whatever, so that I can resume reading at the right time. It's easy, and it works, and it means no list admin hassles. Alex Date: Thu, 2 Jan 2014 23:24:20 + Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround From: m...@cmy.org.uk To: LegacyUserGroup@LegacyUsers.com David - Rather than unsubscribe for a short period like the Christmas break, couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. BTW I'm using gmail and never had any problems with LUG or any other Lists. -- Mary Young Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
You're right about the unsubscribing but since the final LUG rule of etiquette requests that you temporarily unsubscribe when going away and using an autoresponder I assumed that temporarily unsubscribing would not be a problem. Had I realized the problem that it was going to cause I would not have done it. I have no idea what the problem is with gmail perhaps it is something in my setup. It's not a major problem for me just an irritant. David On 02/01/2014 23:33, Alex MacPhee wrote: couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. This is exactly how I handle all my mail lists. When I set a list message stream to filter to archive or trash, I set a reminder in my Calendar to turn off the filter in one or two weeks' time or whatever, so that I can resume reading at the right time. It's easy, and it works, and it means no list admin hassles. /Alex/ Date: Thu, 2 Jan 2014 23:24:20 + Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround From: m...@cmy.org.uk To: LegacyUserGroup@LegacyUsers.com David - Rather than unsubscribe for a short period like the Christmas break, couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. BTW I'm using gmail and never had any problems with LUG or any other Lists. -- Mary Young Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
David, You're right about the unsubscribing but since the final LUG rule of etiquette requests that you temporarily unsubscribe when going away and using an autoresponder I assumed that temporarily unsubscribing would not be a problem. I rarely use autoresponder mechanisms, except to those on my 'white list'. Mostly, I guess, because it's a surefire way to let those wicked spamsters know they've hit a 'live' address. Lists, like Legacy Support, will never 'know' they're being temporarily sent to a bit bucket. I used Googlemail in the past, and I have to say that Legacy Support emails rarely came through, and I initially thought it was just very low volumes of traffic. Since I moved to 'Outlook.com' as my primary e-mail address, the traffic has gone right up, so much so that I thought I'd made a mistake upgrading to Legacy 8! (Mistake in the sense that there are many reports of problems, but I'm certain this is just part of the natural cycle of major upgrades in any such product.) Alex From: lugda...@drdavid.plus.com To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround Date: Fri, 3 Jan 2014 00:14:18 + You're right about the unsubscribing but since the final LUG rule of etiquette requests that you temporarily unsubscribe when going away and using an autoresponder I assumed that temporarily unsubscribing would not be a problem. Had I realized the problem that it was going to cause I would not have done it. I have no idea what the problem is with gmail perhaps it is something in my setup. It's not a major problem for me just an irritant. David On 02/01/2014 23:33, Alex MacPhee wrote: couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. This is exactly how I handle all my mail lists. When I set a list message stream to filter to archive or trash, I set a reminder in my Calendar to turn off the filter in one or two weeks' time or whatever, so that I can resume reading at the right time. It's easy, and it works, and it means no list admin hassles. /Alex/ Date: Thu, 2 Jan 2014 23:24:20 + Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround From: m...@cmy.org.uk To: LegacyUserGroup@LegacyUsers.com David - Rather than unsubscribe for a short period like the Christmas break, couldn't you temporarily filter the LUG messages straight to an archive folder, or even to the Bin. BTW I'm using gmail and never had any problems with LUG or any other Lists. -- Mary Young Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com
Re: [LegacyUG] Not Receiving Mailing List Messages - Suggested Workaround
I also agree with Robin. However, I am a big fan of temporary workarounds, as people here might have noticed. Why can’t Legacy place a notice on the instruction page that subscribers receive, just like they already do when warning people that the URL link might be broken into two parts? Such a notice would say to contact Support if LUG e-mails do not start flowing within a day or so, and would mention the list archive as a means of checking. Ward From: Sharon Bolte Sent: Wednesday, January 01, 2014 2:26 AM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File Robin, you're absolutely right ... hire someone who can fix the problem. From: Robin Watson rob...@xtra.co.nz To: LegacyUserGroup@LegacyUsers.com Sent: Tuesday, December 31, 2013 9:24 PM Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File It may be a mailing list completely separate to Legacy, but it must surely create extra work for the support staff, and also very frustrating for those that want to join, and don't receive any emails, or in fact don't get any response at all on joining. Shouldn't it be something that Legacy wants to fix, and create satisfied users of Legacy. If the responsibility of the mailing list has been contracted out, shouldn't Legacy request that the contractor fix the problem, or else they should fire the contractor and contract it out to another who will ensure this doesn't happen. I don't believe that it cannot be fixed. Most things like this are fixable. How many other similar lists have this problem? I belong to a few, and haven't had any problems with them. It doesn't look good for Legacy public relations, or aren't they worried about that? Maybe they don't want too many joining the list??? Robin On 1/01/2014 3:50 p.m., Kathy Thompson wrote: oh all right **grin** - but still - it's not something that Legacy can deal with themselves obviously otherwise they would have dealt with it by now On 1 January 2014 10:33, CE WOOD wood...@msn.com wrote: Not at all similar; your mother wasn't the one who hired the rainer. CE  Date: Wed, 1 Jan 2014 09:45:00 +1000 Subject: Re: [LegacyUG] Not Receiving Mailing List Messages - Have you Checked your Junk File From: kmthoms...@gmail.com To: LegacyUserGroup@LegacyUsers.com Helen, This isn't a Legacy big and there is nothing that Legacy can do to fix it. By my understanding, the bug is with the mailing list program which is a completely seperate program to Legacy. Legacy support staff know how to get subscribers manually subscribed when they have issues with the automated process, but can't do anything more. Let's not blame Legacy for this issue - that would be like blaming your mother for wet grass every time it rained. Cheers On 1 January 2014 07:49, ci...@treadles.ca wrote: Sounds easy, doesn't it! Not quite. How is a new user to know to e-mail Support, even if he can find the address, unless he reads your message first? I trusted Legacy, I trusted then to know what they were doing. That's why I clicked on the link daily for a week, waiting for messages to appear, never expecting another 'bug. Helen On 31-Dec-13 3:51 PM, Ron Bernier wrote: Kay, The solution is very simple and has been mentioned on this list over and over again.  If you have subscribed to the list but are not receiving email, all you have to do is send an email to support and request that they subscribe you manually.  There is no need to get upset about it. Copy of email sent directly to Kay. Ron Bernier Sent from my iPad Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
