Re: experience with N1 MacBook Air

['Jason White' via MacVisionaries]

If I buy a new Mac, as I’m considering, I’ll probably set it up, install desired software, then use rsync to copy selected files to it from the older Mac. On 5/6/21, 23:33, "macvisionaries@googlegroups.com"  wrote:iTunes still exists on Window’s and it is in smaller components on the Mac.  > On May 6, 2021, at 14:13, skipper8...@gmail.com wrote:> > General maintenance of any machine is always a good idea.> I also back up data to an external hard drive and then back up that external hard drive to another external drive.> I do not just rely on the cloud.> Apple phased out iTunes for Windows and iTunes for mac I believe.> > > -Original Message-> From: macvisionaries@googlegroups.com <macvisionaries@googlegroups.com> On Behalf Of Karen Lewellen> Sent: Thursday, May 6, 2021 3:08 PM> To: macvisionaries@googlegroups.com> Subject: Re: experience with N1 MacBook Air> > brad,> Granted I have still yet to find an inclusive way for me to use Apple products, but speaking personally, one thing I have kept as a practice over the  30 years of using computers, is not accumulating the nonexistent garbage you reference.> So, perhaps your choice of phrase from this thread, that you know the best way, was a poor choice?> > You are expert on only one person's housekeeping processes, your own.> Therefore your stance about time machine backup risks, apply only to yourself.  Same can be said for those who  prefer trusting their data to Icloud.> Speaking personally, the safest for my own use is physical backup media. > I personally insure mine contain only what I wish preserved,  but that is me.> While your  stance about time machine is fine...for you, the assumption that  garbage will be transferred only applies to you, or others who are not > careful in what they keep.   Making our generalization s  something that > cannot be said to apply uniformly to everyone else.> Donna is sending her machine back.  after all the issues, that, speaking personally, makes the most sense.> > > > On Thu, 6 May 2021, Brad Snyder wrote:> >> When restoring from a Time machine backup, you not only restore files, folders and other data you would like to keep, but you end up restoring all kinds of trash and clutter that has accumulated over time on the old system.>> This is why I prefer not using a Time Machine backup on a new Mac, using this as an opportunity to make a clean start on the new machine.>> You of course are free to make your own choice on how to setup a new Mac, and you are welcome to transfer all the problematic garbage from the old Mac to the new Mac if you wish.>> >> - Brad ->> >> >> On May 6, 2021, at 11:19, Karen Lewellen <klewel...@shellworld.net> wrote:>> >> Brad,>> The problem with starting from scratch is that in theory it goes against the  basic nature of having a mac.>> You can, as illustrated by others, carry forward your history, files, folders, and other content to your new machine, its part of why time machine is so valuable.>> therefore starting from scratch makes little sense  from that standpoint.>> Otherwise you end up having several computers.>> Just my thoughts,>> Karen>> >> >> >> On Wed, 5 May 2021, Brad Snyder wrote:>> >>> Donna,>>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 setups using Time Machine backups.>>> I still feel starting from scratch is the best approach, but I agree there is something going on with this machine that should not be happening.>>> Since you are within your 14 day return window, I agree that taking the machine back may be the best thing to do.>>> >>> - Brad ->>> >>> >>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries <macvisionaries@googlegroups.com> wrote:>>> >>> Brad,>>> >>> Maybe. But note Kliph's post that he has installed two machines from time machine backups.  Also note my earlier comment that the Apple tech guy did not believe my troubles are the result of the time machine backup.  Personally, I don't know.  I'm not convinced that you are right, but I am also not certain that you are wrong.>>> Cheers,>>> Donna>>> >>> >>>> On May 5, 2021, at 8:37 PM, Brad Snyder <wb...@swbell.net <mailto:wb...@swbell.net>> wrote:>>>> >>>> That’s your choice.>>>> I think you brought your troubles on yourself by doing that Time Machine backup.>>>> Always better to start fresh with a new machine.>>>> >>>> - Brad ->>>> >>>> >>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries &l

RE: experience with N1 MacBook Air

[skipper8218]

Thanks.

I’ll try uninstalling the Microsoft version then.

 

From: macvisionaries@googlegroups.com  On 
Behalf Of Herbie Allen
Sent: Thursday, May 6, 2021 11:40 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

You should be able to use the regular iTunes program from http://itunes.com for 
Window’s unless they have taken that away. If so, that is vary recent. 





On May 6, 2021, at 22:35, mailto:skipper8...@gmail.com> 
> mailto:skipper8...@gmail.com> > wrote:

 

Yes, you are correct, but iTunes is available through Microsoft's app store, 
and I do not know of a way to backup my iPhone through Windows.

-Original Message-
From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>  
mailto:macvisionaries@googlegroups.com> > On 
Behalf Of Herbie Allen
Sent: Thursday, May 6, 2021 11:33 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
Subject: Re: experience with N1 MacBook Air

iTunes still exists on Window’s and it is in smaller components on the Mac. 




On May 6, 2021, at 14:13, skipper8...@gmail.com <mailto:skipper8...@gmail.com>  
wrote:

General maintenance of any machine is always a good idea.
I also back up data to an external hard drive and then back up that external 
hard drive to another external drive.
I do not just rely on the cloud.
Apple phased out iTunes for Windows and iTunes for mac I believe.


-Original Message-
From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>  
mailto:macvisionaries@googlegroups.com> > On 
Behalf Of Karen Lewellen
Sent: Thursday, May 6, 2021 3:08 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
Subject: Re: experience with N1 MacBook Air

brad,
Granted I have still yet to find an inclusive way for me to use Apple products, 
but speaking personally, one thing I have kept as a practice over the  30 years 
of using computers, is not accumulating the nonexistent garbage you reference.
So, perhaps your choice of phrase from this thread, that you know the best way, 
was a poor choice?

You are expert on only one person's housekeeping processes, your own.
Therefore your stance about time machine backup risks, apply only to yourself.  
Same can be said for those who  prefer trusting their data to Icloud.
Speaking personally, the safest for my own use is physical backup media. 
I personally insure mine contain only what I wish preserved,  but that is me.
While your  stance about time machine is fine...for you, the assumption that  
garbage will be transferred only applies to you, or others who are not 
careful in what they keep.   Making our generalization s  something that 
cannot be said to apply uniformly to everyone else.
Donna is sending her machine back.  after all the issues, that, speaking 
personally, makes the most sense.



On Thu, 6 May 2021, Brad Snyder wrote:




When restoring from a Time machine backup, you not only restore files, folders 
and other data you would like to keep, but you end up restoring all kinds of 
trash and clutter that has accumulated over time on the old system.
This is why I prefer not using a Time Machine backup on a new Mac, using this 
as an opportunity to make a clean start on the new machine.
You of course are free to make your own choice on how to setup a new Mac, and 
you are welcome to transfer all the problematic garbage from the old Mac to the 
new Mac if you wish.

- Brad -


On May 6, 2021, at 11:19, Karen Lewellen mailto:klewel...@shellworld.net> > wrote:

Brad,
The problem with starting from scratch is that in theory it goes against the  
basic nature of having a mac.
You can, as illustrated by others, carry forward your history, files, folders, 
and other content to your new machine, its part of why time machine is so 
valuable.
therefore starting from scratch makes little sense  from that standpoint.
Otherwise you end up having several computers.
Just my thoughts,
Karen



On Wed, 5 May 2021, Brad Snyder wrote:




Donna,
Yes, I read Kliph’s comments, and I know he has done a number of new M1 
setups using Time Machine backups.
I still feel starting from scratch is the best approach, but I agree there is 
something going on with this machine that should not be happening.
Since you are within your 14 day return window, I agree that taking the machine 
back may be the best thing to do.

- Brad -


On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna

Re: experience with N1 MacBook Air

[Herbie Allen]

You should be able to use the regular iTunes program from http://itunes.com 
<http://itunes.com/> for Window’s unless they have taken that away. If so, that 
is vary recent. 

> On May 6, 2021, at 22:35,   
> wrote:
> 
> Yes, you are correct, but iTunes is available through Microsoft's app store, 
> and I do not know of a way to backup my iPhone through Windows.
> 
> -Original Message-
> From: macvisionaries@googlegroups.com  On 
> Behalf Of Herbie Allen
> Sent: Thursday, May 6, 2021 11:33 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> iTunes still exists on Window’s and it is in smaller components on the Mac. 
> 
>> On May 6, 2021, at 14:13, skipper8...@gmail.com wrote:
>> 
>> General maintenance of any machine is always a good idea.
>> I also back up data to an external hard drive and then back up that external 
>> hard drive to another external drive.
>> I do not just rely on the cloud.
>> Apple phased out iTunes for Windows and iTunes for mac I believe.
>> 
>> 
>> -Original Message-
>> From: macvisionaries@googlegroups.com 
>>  On Behalf Of Karen Lewellen
>> Sent: Thursday, May 6, 2021 3:08 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> brad,
>> Granted I have still yet to find an inclusive way for me to use Apple 
>> products, but speaking personally, one thing I have kept as a practice over 
>> the  30 years of using computers, is not accumulating the nonexistent 
>> garbage you reference.
>> So, perhaps your choice of phrase from this thread, that you know the best 
>> way, was a poor choice?
>> 
>> You are expert on only one person's housekeeping processes, your own.
>> Therefore your stance about time machine backup risks, apply only to 
>> yourself.  Same can be said for those who  prefer trusting their data to 
>> Icloud.
>> Speaking personally, the safest for my own use is physical backup media. 
>> I personally insure mine contain only what I wish preserved,  but that is me.
>> While your  stance about time machine is fine...for you, the assumption that 
>>  garbage will be transferred only applies to you, or others who are not 
>> careful in what they keep.   Making our generalization s  something that 
>> cannot be said to apply uniformly to everyone else.
>> Donna is sending her machine back.  after all the issues, that, speaking 
>> personally, makes the most sense.
>> 
>> 
>> 
>> On Thu, 6 May 2021, Brad Snyder wrote:
>> 
>>> When restoring from a Time machine backup, you not only restore files, 
>>> folders and other data you would like to keep, but you end up restoring all 
>>> kinds of trash and clutter that has accumulated over time on the old system.
>>> This is why I prefer not using a Time Machine backup on a new Mac, using 
>>> this as an opportunity to make a clean start on the new machine.
>>> You of course are free to make your own choice on how to setup a new Mac, 
>>> and you are welcome to transfer all the problematic garbage from the old 
>>> Mac to the new Mac if you wish.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
>>> 
>>> Brad,
>>> The problem with starting from scratch is that in theory it goes against 
>>> the  basic nature of having a mac.
>>> You can, as illustrated by others, carry forward your history, files, 
>>> folders, and other content to your new machine, its part of why time 
>>> machine is so valuable.
>>> therefore starting from scratch makes little sense  from that standpoint.
>>> Otherwise you end up having several computers.
>>> Just my thoughts,
>>> Karen
>>> 
>>> 
>>> 
>>> On Wed, 5 May 2021, Brad Snyder wrote:
>>> 
>>>> Donna,
>>>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>>>> setups using Time Machine backups.
>>>> I still feel starting from scratch is the best approach, but I agree there 
>>>> is something going on with this machine that should not be happening.
>>>> Since you are within your 14 day return window, I agree that taking the 
>>>> machine back may be the best thing to do.
>>>> 
>>>> - Brad -
>>>> 
>>>> 
>>>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>>>  wrote:
>>>> 
>>>> Brad,
>>>

RE: experience with N1 MacBook Air

[skipper8218]

Yes, you are correct, but iTunes is available through Microsoft's app store, 
and I do not know of a way to backup my iPhone through Windows.

-Original Message-
From: macvisionaries@googlegroups.com  On 
Behalf Of Herbie Allen
Sent: Thursday, May 6, 2021 11:33 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

iTunes still exists on Window’s and it is in smaller components on the Mac. 

> On May 6, 2021, at 14:13, skipper8...@gmail.com wrote:
> 
> General maintenance of any machine is always a good idea.
> I also back up data to an external hard drive and then back up that external 
> hard drive to another external drive.
> I do not just rely on the cloud.
> Apple phased out iTunes for Windows and iTunes for mac I believe.
> 
> 
> -Original Message-
> From: macvisionaries@googlegroups.com 
>  On Behalf Of Karen Lewellen
> Sent: Thursday, May 6, 2021 3:08 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> brad,
> Granted I have still yet to find an inclusive way for me to use Apple 
> products, but speaking personally, one thing I have kept as a practice over 
> the  30 years of using computers, is not accumulating the nonexistent garbage 
> you reference.
> So, perhaps your choice of phrase from this thread, that you know the best 
> way, was a poor choice?
> 
> You are expert on only one person's housekeeping processes, your own.
> Therefore your stance about time machine backup risks, apply only to 
> yourself.  Same can be said for those who  prefer trusting their data to 
> Icloud.
> Speaking personally, the safest for my own use is physical backup media. 
> I personally insure mine contain only what I wish preserved,  but that is me.
> While your  stance about time machine is fine...for you, the assumption that  
> garbage will be transferred only applies to you, or others who are not 
> careful in what they keep.   Making our generalization s  something that 
> cannot be said to apply uniformly to everyone else.
> Donna is sending her machine back.  after all the issues, that, speaking 
> personally, makes the most sense.
> 
> 
> 
> On Thu, 6 May 2021, Brad Snyder wrote:
> 
>> When restoring from a Time machine backup, you not only restore files, 
>> folders and other data you would like to keep, but you end up restoring all 
>> kinds of trash and clutter that has accumulated over time on the old system.
>> This is why I prefer not using a Time Machine backup on a new Mac, using 
>> this as an opportunity to make a clean start on the new machine.
>> You of course are free to make your own choice on how to setup a new Mac, 
>> and you are welcome to transfer all the problematic garbage from the old Mac 
>> to the new Mac if you wish.
>> 
>> - Brad -
>> 
>> 
>> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
>> 
>> Brad,
>> The problem with starting from scratch is that in theory it goes against the 
>>  basic nature of having a mac.
>> You can, as illustrated by others, carry forward your history, files, 
>> folders, and other content to your new machine, its part of why time machine 
>> is so valuable.
>> therefore starting from scratch makes little sense  from that standpoint.
>> Otherwise you end up having several computers.
>> Just my thoughts,
>> Karen
>> 
>> 
>> 
>> On Wed, 5 May 2021, Brad Snyder wrote:
>> 
>>> Donna,
>>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>>> setups using Time Machine backups.
>>> I still feel starting from scratch is the best approach, but I agree there 
>>> is something going on with this machine that should not be happening.
>>> Since you are within your 14 day return window, I agree that taking the 
>>> machine back may be the best thing to do.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>>  wrote:
>>> 
>>> Brad,
>>> 
>>> Maybe. But note Kliph's post that he has installed two machines from time 
>>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>>> not believe my troubles are the result of the time machine backup.  
>>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>>> also not certain that you are wrong.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>>> On May 5, 2021, at 8:37 PM, Brad Snyder >>> <mailto:wb...@swbell.net>> wrote:
>>>> 
>>>> Thatâ€

Re: experience with N1 MacBook Air

[Herbie Allen]

iTunes still exists on Window’s and it is in smaller components on the Mac. 

> On May 6, 2021, at 14:13, skipper8...@gmail.com wrote:
> 
> General maintenance of any machine is always a good idea.
> I also back up data to an external hard drive and then back up that external 
> hard drive to another external drive.
> I do not just rely on the cloud.
> Apple phased out iTunes for Windows and iTunes for mac I believe.
> 
> 
> -Original Message-
> From: macvisionaries@googlegroups.com  On 
> Behalf Of Karen Lewellen
> Sent: Thursday, May 6, 2021 3:08 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> brad,
> Granted I have still yet to find an inclusive way for me to use Apple 
> products, but speaking personally, one thing I have kept as a practice over 
> the  30 years of using computers, is not accumulating the nonexistent garbage 
> you reference.
> So, perhaps your choice of phrase from this thread, that you know the best 
> way, was a poor choice?
> 
> You are expert on only one person's housekeeping processes, your own.
> Therefore your stance about time machine backup risks, apply only to 
> yourself.  Same can be said for those who  prefer trusting their data to 
> Icloud.
> Speaking personally, the safest for my own use is physical backup media. 
> I personally insure mine contain only what I wish preserved,  but that is me.
> While your  stance about time machine is fine...for you, the assumption that  
> garbage will be transferred only applies to you, or others who are not 
> careful in what they keep.   Making our generalization s  something that 
> cannot be said to apply uniformly to everyone else.
> Donna is sending her machine back.  after all the issues, that, speaking 
> personally, makes the most sense.
> 
> 
> 
> On Thu, 6 May 2021, Brad Snyder wrote:
> 
>> When restoring from a Time machine backup, you not only restore files, 
>> folders and other data you would like to keep, but you end up restoring all 
>> kinds of trash and clutter that has accumulated over time on the old system.
>> This is why I prefer not using a Time Machine backup on a new Mac, using 
>> this as an opportunity to make a clean start on the new machine.
>> You of course are free to make your own choice on how to setup a new Mac, 
>> and you are welcome to transfer all the problematic garbage from the old Mac 
>> to the new Mac if you wish.
>> 
>> - Brad -
>> 
>> 
>> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
>> 
>> Brad,
>> The problem with starting from scratch is that in theory it goes against the 
>>  basic nature of having a mac.
>> You can, as illustrated by others, carry forward your history, files, 
>> folders, and other content to your new machine, its part of why time machine 
>> is so valuable.
>> therefore starting from scratch makes little sense  from that standpoint.
>> Otherwise you end up having several computers.
>> Just my thoughts,
>> Karen
>> 
>> 
>> 
>> On Wed, 5 May 2021, Brad Snyder wrote:
>> 
>>> Donna,
>>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>>> setups using Time Machine backups.
>>> I still feel starting from scratch is the best approach, but I agree there 
>>> is something going on with this machine that should not be happening.
>>> Since you are within your 14 day return window, I agree that taking the 
>>> machine back may be the best thing to do.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>>  wrote:
>>> 
>>> Brad,
>>> 
>>> Maybe. But note Kliph's post that he has installed two machines from time 
>>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>>> not believe my troubles are the result of the time machine backup.  
>>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>>> also not certain that you are wrong.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>>> On May 5, 2021, at 8:37 PM, Brad Snyder >>> <mailto:wb...@swbell.net>> wrote:
>>>> 
>>>> That’s your choice.
>>>> I think you brought your troubles on yourself by doing that Time Machine 
>>>> backup.
>>>> Always better to start fresh with a new machine.
>>>> 
>>>> - Brad -
>>>> 
>>>> 
>>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVi

Re: experience with N1 MacBook Air

[Karen Lewellen]

whatever you say brad, given you know nothing about my machines, I 
respectfully  suggest that you stick to your own firsthand awareness, your 
own machines.
If it gives you emotionally comfort to feel you know more than an owner, 
fine, but that need in and of itself speaks volumes.




On Thu, 6 May 2021, Brad Snyder wrote:


Whatever you say Karen.
Whether you know it or not, your computer is full of accumulated stuff, that I call 
clutter and garbage.  If you are happy migrating this ???stuff??? to a new machine, 
then Do whatever works ???best" for you.

- Brad -


On May 6, 2021, at 14:07, Karen Lewellen  wrote:

brad,
Granted I have still yet to find an inclusive way for me to use Apple products, 
but speaking personally, one thing I have kept as a practice over the  30 years 
of using computers, is not accumulating the nonexistent garbage you reference.
So, perhaps your choice of phrase from this thread, that you know the best way, 
was a poor choice?

You are expert on only one person's housekeeping processes, your own.
Therefore your stance about time machine backup risks, apply only to yourself.  
Same can be said for those who  prefer trusting their data to Icloud.
Speaking personally, the safest for my own use is physical backup media. I 
personally insure mine contain only what I wish preserved,  but that is me.
While your  stance about time machine is fine...for you, the assumption that  
garbage will be transferred only applies to you, or others who are not careful 
in what they keep.   Making our generalization s  something that cannot be said 
to apply uniformly to everyone else.
Donna is sending her machine back.  after all the issues, that, speaking 
personally, makes the most sense.



On Thu, 6 May 2021, Brad Snyder wrote:


When restoring from a Time machine backup, you not only restore files, folders 
and other data you would like to keep, but you end up restoring all kinds of 
trash and clutter that has accumulated over time on the old system.
This is why I prefer not using a Time Machine backup on a new Mac, using this 
as an opportunity to make a clean start on the new machine.
You of course are free to make your own choice on how to setup a new Mac, and 
you are welcome to transfer all the problematic garbage from the old Mac to the 
new Mac if you wish.

- Brad -


On May 6, 2021, at 11:19, Karen Lewellen  wrote:

Brad,
The problem with starting from scratch is that in theory it goes against the  
basic nature of having a mac.
You can, as illustrated by others, carry forward your history, files, folders, 
and other content to your new machine, its part of why time machine is so 
valuable.
therefore starting from scratch makes little sense  from that standpoint.
Otherwise you end up having several computers.
Just my thoughts,
Karen



On Wed, 5 May 2021, Brad Snyder wrote:


Donna,
Yes, I read Kliph???s comments, and I know he has done a number of new M1 
setups using Time Machine backups.
I still feel starting from scratch is the best approach, but I agree there is 
something going on with this machine that should not be happening.
Since you are within your 14 day return window, I agree that taking the machine 
back may be the best thing to do.

- Brad -


On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
 wrote:

Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna



On May 5, 2021, at 8:37 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

That???s your choice.
I think you brought your troubles on yourself by doing that Time Machine backup.
Always better to start fresh with a new machine.

- Brad -


On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.
Cheers,
Donna


On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.
I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.
I don???t necessarily think the macOS update will make any difference, but it 
can???t hurt either.
I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.
I think you will have a lot less trouble doing this.

- Brad -


On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's b

Re: experience with N1 MacBook Air

['Sabahattin Gucukoglu' via MacVisionaries]

Of course I understand all the (perceived?) wisdom of starting from scratch, I 
just don't accept that it shouldn't be possible to migrate, now that bootable 
clones are essentially off the table. Whatever you may have thought of them as 
a means of moving from one machine to another,  they were a valuable way to get 
your workflow up and running quickly, and that use case now has to be properly 
supported by the migration tool.

Oh, well. Brave new world, eh?

Cheers,
Sabahattin

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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

lol.
Donna


> On May 6, 2021, at 4:55 PM, skipper8...@gmail.com wrote:
> 
> Well, you are not expected to with Apple products.
> Windows is another matter.
>  
>  
> From: 'Donna Goodin' via MacVisionaries  <mailto:macvisionaries@googlegroups.com>> 
> Sent: Thursday, May 6, 2021 5:18 PM
> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
> Subject: Re: experience with N1 MacBook Air
>  
> Oh, thank you, but it wasn't your responsibility to google it. :) I found the 
> same thing, though like you, I assumed it would work as advertised, so I 
> didn't google it until after the fact either.  Lesson learned, I guess.
> Cheers,
> Donna
>  
> 
> 
>> On May 6, 2021, at 3:54 PM, skipper8...@gmail.com 
>> <mailto:skipper8...@gmail.com> wrote:
>>  
>> Hi,
>> I am sorry you had a bad experience, but I did a quick Google search and 
>> learned that there have been problems with the M1 and the restore function.
>> I just assumed it would work and apologize for not Googling this sooner.
>>  
>> From: 'Donna Goodin' via MacVisionaries > <mailto:macvisionaries@googlegroups.com>> 
>> Sent: Thursday, May 6, 2021 4:50 PM
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Subject: Re: experience with N1 MacBook Air
>>  
>> Hi all,
>>  
>> Just to bring some closure to this thread.  After getting the error message 
>> No user available for authorization while trying to re-install Big Sur, I 
>> made another call to Apple Tech Support, my fifth since Tuesday, I think. 
>> Anyway, he couldn't get the os re-installed, so the MBA is now officially 
>> dead. So, I will be going to the nearest Apple store to exchange it this 
>> weekend.
>>  
>> Thanks to all who have tried to help.
>> Cheers,
>> Donna
>>  
>> 
>> 
>> 
>>> On May 5, 2021, at 9:18 PM, Jonathan Cohn >> <mailto:jon.c.c...@gmail.com>> wrote:
>>>  
>>> acintoshes via iCloud.
>>> often a spinning ball  means that a application is awaiting some kind of 
>>> confirmation. Consider for example, when one copies a app into the 
>>> applications folder, a system dialog pops up asking for a password. I 
>>> believe in older days, this would block the finder, now I think it just 
>>> blocked the copy progress window. But other than downloading VoicePacks I 
>>> can't think of anything that might block VoiceOver. The only thing I can 
>>> think of is to start VoiceOver Utility without VoiceOver running and tell 
>>> it to restore to factory settings.
>>> 1. Open Utilities folder in Finder. (open the goto menu and then select 
>>> Utilities) 
>>> 2. Double tap the Voiceover Utility icon.
>>> 3. Open the file menu and select "Reset All VoiceOver Preferences …".
>>> 4. Press the reset button in the confirmation dialog.
>>> 5. Start Voiceover.
>>> 6. Skip pass the tutorial by typing V (assuming the tutorial comes up).
>>>  
>>> 1.  
>>> Best wishes,
>>> 
>>> Jonathan Cohn
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>>> On May 5, 2021, at 21:46, skipper8...@gmail.com 
>>>> <mailto:skipper8...@gmail.com> wrote:
>>>>  
>>>> Respectfully, that sounds a little harsh.
>>>> Maybe Apple should do what Windows 10 has done for those who have a 
>>>> Microsoft account.
>>>> When I set up a new Windows machine recently, I noticed that settings are 
>>>> synced across devices.
>>>>  
>>>>  
>>>> From: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com> >>> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>>>> Sent: Wednesday, May 5, 2021 9:38 PM
>>>> To: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com>
>>>> Subject: Re: experience with N1 MacBook Air
>>>>  
>>>> That’s your choice.
>>>> I think you brought your troubles on yourself by doing that Time Machine 
>>>> backup.
>>>> Always better to start fresh with a new machine.
>>>> 
>>>> - Brad -
>>>> 
>>>>  
>>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>>> mailto:macvisionaries@googlegroups.com>> 
>>>> wrot

RE: experience with N1 MacBook Air

[skipper8218]

Well, you are not expected to with Apple products.

Windows is another matter.

 

 

From: 'Donna Goodin' via MacVisionaries  
Sent: Thursday, May 6, 2021 5:18 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

Oh, thank you, but it wasn't your responsibility to google it. :) I found the 
same thing, though like you, I assumed it would work as advertised, so I didn't 
google it until after the fact either.  Lesson learned, I guess.

Cheers,

Donna

 





On May 6, 2021, at 3:54 PM, skipper8...@gmail.com 
<mailto:skipper8...@gmail.com>  wrote:

 

Hi,

I am sorry you had a bad experience, but I did a quick Google search and 
learned that there have been problems with the M1 and the restore function.

I just assumed it would work and apologize for not Googling this sooner.

 

From: 'Donna Goodin' via MacVisionaries mailto:macvisionaries@googlegroups.com> > 
Sent: Thursday, May 6, 2021 4:50 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
Subject: Re: experience with N1 MacBook Air

 

Hi all,

 

Just to bring some closure to this thread.  After getting the error message No 
user available for authorization while trying to re-install Big Sur, I made 
another call to Apple Tech Support, my fifth since Tuesday, I think. Anyway, he 
couldn't get the os re-installed, so the MBA is now officially dead. So, I will 
be going to the nearest Apple store to exchange it this weekend.

 

Thanks to all who have tried to help.

Cheers,

Donna

 






On May 5, 2021, at 9:18 PM, Jonathan Cohn mailto:jon.c.c...@gmail.com> > wrote:

 

acintoshes via iCloud.

often a spinning ball  means that a application is awaiting some kind of 
confirmation. Consider for example, when one copies a app into the applications 
folder, a system dialog pops up asking for a password. I believe in older days, 
this would block the finder, now I think it just blocked the copy progress 
window. But other than downloading VoicePacks I can't think of anything that 
might block VoiceOver. The only thing I can think of is to start VoiceOver 
Utility without VoiceOver running and tell it to restore to factory settings.

1. Open Utilities folder in Finder. (open the goto menu and then select 
Utilities) 

2. Double tap the Voiceover Utility icon.

3. Open the file menu and select "Reset All VoiceOver Preferences …".

4. Press the reset button in the confirmation dialog.

5. Start Voiceover.

6. Skip pass the tutorial by typing V (assuming the tutorial comes up).

 

1.  

Best wishes,

Jonathan Cohn









On May 5, 2021, at 21:46, skipper8...@gmail.com <mailto:skipper8...@gmail.com>  
wrote:

 

Respectfully, that sounds a little harsh.

Maybe Apple should do what Windows 10 has done for those who have a Microsoft 
account.

When I set up a new Windows machine recently, I noticed that settings are 
synced across devices.

 

 

From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>  
mailto:macvisionaries@googlegroups.com> > On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 9:38 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
Subject: Re: experience with N1 MacBook Air

 

That’s your choice.

I think you brought your troubles on yourself by doing that Time Machine backup.

Always better to start fresh with a new machine.


- Brad -

 

On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.

Cheers,

Donna







On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net> > wrote:

 

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.

I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.

I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.

I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.

I think you will have a lot less trouble doing this.

 

- Brad -

 

On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent 

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Oh, thank you, but it wasn't your responsibility to google it. :) I found the 
same thing, though like you, I assumed it would work as advertised, so I didn't 
google it until after the fact either.  Lesson learned, I guess.
Cheers,
Donna


> On May 6, 2021, at 3:54 PM, skipper8...@gmail.com wrote:
> 
> Hi,
> I am sorry you had a bad experience, but I did a quick Google search and 
> learned that there have been problems with the M1 and the restore function.
> I just assumed it would work and apologize for not Googling this sooner.
>  
> From: 'Donna Goodin' via MacVisionaries  <mailto:macvisionaries@googlegroups.com>> 
> Sent: Thursday, May 6, 2021 4:50 PM
> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
> Subject: Re: experience with N1 MacBook Air
>  
> Hi all,
>  
> Just to bring some closure to this thread.  After getting the error message 
> No user available for authorization while trying to re-install Big Sur, I 
> made another call to Apple Tech Support, my fifth since Tuesday, I think. 
> Anyway, he couldn't get the os re-installed, so the MBA is now officially 
> dead. So, I will be going to the nearest Apple store to exchange it this 
> weekend.
>  
> Thanks to all who have tried to help.
> Cheers,
> Donna
>  
> 
> 
>> On May 5, 2021, at 9:18 PM, Jonathan Cohn > <mailto:jon.c.c...@gmail.com>> wrote:
>>  
>> acintoshes via iCloud.
>> often a spinning ball  means that a application is awaiting some kind of 
>> confirmation. Consider for example, when one copies a app into the 
>> applications folder, a system dialog pops up asking for a password. I 
>> believe in older days, this would block the finder, now I think it just 
>> blocked the copy progress window. But other than downloading VoicePacks I 
>> can't think of anything that might block VoiceOver. The only thing I can 
>> think of is to start VoiceOver Utility without VoiceOver running and tell it 
>> to restore to factory settings.
>> 1. Open Utilities folder in Finder. (open the goto menu and then select 
>> Utilities) 
>> 2. Double tap the Voiceover Utility icon.
>> 3. Open the file menu and select "Reset All VoiceOver Preferences …".
>> 4. Press the reset button in the confirmation dialog.
>> 5. Start Voiceover.
>> 6. Skip pass the tutorial by typing V (assuming the tutorial comes up).
>>  
>> 1.  
>> Best wishes,
>> 
>> Jonathan Cohn
>> 
>> 
>> 
>> 
>>> On May 5, 2021, at 21:46, skipper8...@gmail.com 
>>> <mailto:skipper8...@gmail.com> wrote:
>>>  
>>> Respectfully, that sounds a little harsh.
>>> Maybe Apple should do what Windows 10 has done for those who have a 
>>> Microsoft account.
>>> When I set up a new Windows machine recently, I noticed that settings are 
>>> synced across devices.
>>>  
>>>  
>>> From: macvisionaries@googlegroups.com 
>>> <mailto:macvisionaries@googlegroups.com> >> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>>> Sent: Wednesday, May 5, 2021 9:38 PM
>>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>>> Subject: Re: experience with N1 MacBook Air
>>>  
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>> 
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>> 
>>>> On May 5, 2021, at 3:31 PM, Brad Snyder >>> <mailto:wb...@swbell.net>> wrote:
>>>>  
>>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>>> processor, and none of them have experienced the issues you report.
>>>> I think your issue stems from doing the Time Machine backup from your old 
>>>> Mac to the new M1 Mac.
>>>> I don’t necessarily think the macOS update will make any difference, but 
>>>> it can’t hurt either.
>>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>>> transfer your old data to the new Mac manually.
>

RE: experience with N1 MacBook Air

[skipper8218]

Hi,

I am sorry you had a bad experience, but I did a quick Google search and 
learned that there have been problems with the M1 and the restore function.

I just assumed it would work and apologize for not Googling this sooner.

 

From: 'Donna Goodin' via MacVisionaries  
Sent: Thursday, May 6, 2021 4:50 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

Hi all,

 

Just to bring some closure to this thread.  After getting the error message No 
user available for authorization while trying to re-install Big Sur, I made 
another call to Apple Tech Support, my fifth since Tuesday, I think. Anyway, he 
couldn't get the os re-installed, so the MBA is now officially dead. So, I will 
be going to the nearest Apple store to exchange it this weekend.

 

Thanks to all who have tried to help.

Cheers,

Donna

 





On May 5, 2021, at 9:18 PM, Jonathan Cohn mailto:jon.c.c...@gmail.com> > wrote:

 

acintoshes via iCloud.

often a spinning ball  means that a application is awaiting some kind of 
confirmation. Consider for example, when one copies a app into the applications 
folder, a system dialog pops up asking for a password. I believe in older days, 
this would block the finder, now I think it just blocked the copy progress 
window. But other than downloading VoicePacks I can't think of anything that 
might block VoiceOver. The only thing I can think of is to start VoiceOver 
Utility without VoiceOver running and tell it to restore to factory settings.

1. Open Utilities folder in Finder. (open the goto menu and then select 
Utilities) 

2. Double tap the Voiceover Utility icon.

3. Open the file menu and select "Reset All VoiceOver Preferences …".

4. Press the reset button in the confirmation dialog.

5. Start Voiceover.

6. Skip pass the tutorial by typing V (assuming the tutorial comes up).

 

1.  

Best wishes,

Jonathan Cohn







On May 5, 2021, at 21:46, skipper8...@gmail.com <mailto:skipper8...@gmail.com>  
wrote:

 

Respectfully, that sounds a little harsh.

Maybe Apple should do what Windows 10 has done for those who have a Microsoft 
account.

When I set up a new Windows machine recently, I noticed that settings are 
synced across devices.

 

 

From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>  
mailto:macvisionaries@googlegroups.com> > On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 9:38 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
Subject: Re: experience with N1 MacBook Air

 

That’s your choice.

I think you brought your troubles on yourself by doing that Time Machine backup.

Always better to start fresh with a new machine.


- Brad -

 

On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.

Cheers,

Donna






On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net> > wrote:

 

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.

I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.

I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.

I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.

I think you will have a lot less trouble doing this.

 

- Brad -

 

On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both jus

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi all,

Just to bring some closure to this thread.  After getting the error message No 
user available for authorization while trying to re-install Big Sur, I made 
another call to Apple Tech Support, my fifth since Tuesday, I think. Anyway, he 
couldn't get the os re-installed, so the MBA is now officially dead. So, I will 
be going to the nearest Apple store to exchange it this weekend.

Thanks to all who have tried to help.
Cheers,
Donna


> On May 5, 2021, at 9:18 PM, Jonathan Cohn  wrote:
> 
> acintoshes via iCloud.
> often a spinning ball  means that a application is awaiting some kind of 
> confirmation. Consider for example, when one copies a app into the 
> applications folder, a system dialog pops up asking for a password. I believe 
> in older days, this would block the finder, now I think it just blocked the 
> copy progress window. But other than downloading VoicePacks I can't think of 
> anything that might block VoiceOver. The only thing I can think of is to 
> start VoiceOver Utility without VoiceOver running and tell it to restore to 
> factory settings.
> 1. Open Utilities folder in Finder. (open the goto menu and then select 
> Utilities) 
> 2. Double tap the Voiceover Utility icon.
> 3. Open the file menu and select "Reset All VoiceOver Preferences …".
> 4. Press the reset button in the confirmation dialog.
> 5. Start Voiceover.
> 6. Skip pass the tutorial by typing V (assuming the tutorial comes up).
> 
> 1.  
>   Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
>> On May 5, 2021, at 21:46, skipper8...@gmail.com 
>> <mailto:skipper8...@gmail.com> wrote:
>> 
>> Respectfully, that sounds a little harsh.
>> Maybe Apple should do what Windows 10 has done for those who have a 
>> Microsoft account.
>> When I set up a new Windows machine recently, I noticed that settings are 
>> synced across devices.
>>  
>>  
>> From: macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com> > <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>> Sent: Wednesday, May 5, 2021 9:38 PM
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Subject: Re: experience with N1 MacBook Air
>>  
>> That’s your choice.
>> I think you brought your troubles on yourself by doing that Time Machine 
>> backup.
>> Always better to start fresh with a new machine.
>> 
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>> this computer work.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 3:31 PM, Brad Snyder >> <mailto:wb...@swbell.net>> wrote:
>>>  
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>>  
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of

Re: experience with N1 MacBook Air

[Cara Quinn]

Brad, enough!

This is your only warning.

Either stop your confrontational tone in this thread  or your posts will be 
suspended.

Thanks,

Cara



> On May 6, 2021, at 2:33 PM, Brad Snyder  wrote:
> 
> Whatever you say Karen.
> Whether you know it or not, your computer is full of accumulated stuff, that 
> I call clutter and garbage.  If you are happy migrating this “stuff” to a new 
> machine, then Do whatever works “best" for you.
> 
> - Brad -
> 
> 
> On May 6, 2021, at 14:07, Karen Lewellen  > wrote:
> 
> brad,
> Granted I have still yet to find an inclusive way for me to use Apple 
> products, but speaking personally, one thing I have kept as a practice over 
> the  30 years of using computers, is not accumulating the nonexistent garbage 
> you reference.
> So, perhaps your choice of phrase from this thread, that you know the best 
> way, was a poor choice?
> 
> You are expert on only one person's housekeeping processes, your own.
> Therefore your stance about time machine backup risks, apply only to 
> yourself.  Same can be said for those who  prefer trusting their data to 
> Icloud.
> Speaking personally, the safest for my own use is physical backup media. I 
> personally insure mine contain only what I wish preserved,  but that is me.
> While your  stance about time machine is fine...for you, the assumption that  
> garbage will be transferred only applies to you, or others who are not 
> careful in what they keep.   Making our generalization s  something that 
> cannot be said to apply uniformly to everyone else.
> Donna is sending her machine back.  after all the issues, that, speaking 
> personally, makes the most sense.
> 
> 
> 
> On Thu, 6 May 2021, Brad Snyder wrote:
> 
>> When restoring from a Time machine backup, you not only restore files, 
>> folders and other data you would like to keep, but you end up restoring all 
>> kinds of trash and clutter that has accumulated over time on the old system.
>> This is why I prefer not using a Time Machine backup on a new Mac, using 
>> this as an opportunity to make a clean start on the new machine.
>> You of course are free to make your own choice on how to setup a new Mac, 
>> and you are welcome to transfer all the problematic garbage from the old Mac 
>> to the new Mac if you wish.
>> 
>> - Brad -
>> 
>> 
>> On May 6, 2021, at 11:19, Karen Lewellen > > wrote:
>> 
>> Brad,
>> The problem with starting from scratch is that in theory it goes against the 
>>  basic nature of having a mac.
>> You can, as illustrated by others, carry forward your history, files, 
>> folders, and other content to your new machine, its part of why time machine 
>> is so valuable.
>> therefore starting from scratch makes little sense  from that standpoint.
>> Otherwise you end up having several computers.
>> Just my thoughts,
>> Karen
>> 
>> 
>> 
>> On Wed, 5 May 2021, Brad Snyder wrote:
>> 
>>> Donna,
>>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>>> setups using Time Machine backups.
>>> I still feel starting from scratch is the best approach, but I agree there 
>>> is something going on with this machine that should not be happening.
>>> Since you are within your 14 day return window, I agree that taking the 
>>> machine back may be the best thing to do.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Brad,
>>> 
>>> Maybe. But note Kliph's post that he has installed two machines from time 
>>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>>> not believe my troubles are the result of the time machine backup.  
>>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>>> also not certain that you are wrong.
>>> Cheers,
>>> Donna
>>> 
>>> 
 On May 5, 2021, at 8:37 PM, Brad Snyder >>>  >> wrote:
 
 That’s your choice.
 I think you brought your troubles on yourself by doing that Time Machine 
 backup.
 Always better to start fresh with a new machine.
 
 - Brad -
 
 
 On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
 mailto:macvisionaries@googlegroups.com> 
 >> wrote:
 
 Sorry, Brad, but after this, I'm done! I've worked way too hard to 
 make this computer work.
 Cheers,
 Donna
 
> On May 5, 2021, at 3:31 PM, Brad Snyder    >> wrote:
> 
> I know several VoiceOver users who have new MacBook Airs with the M1 
> processor, and none of them have experienced the issues you report.
> I think your issue stems from doing the Time Machine backup from your old 
>

Re: experience with N1 MacBook Air

[Brad Snyder]

Whatever you say Karen.
Whether you know it or not, your computer is full of accumulated stuff, that I 
call clutter and garbage.  If you are happy migrating this “stuff” to a new 
machine, then Do whatever works “best" for you.

- Brad -


On May 6, 2021, at 14:07, Karen Lewellen  wrote:

brad,
Granted I have still yet to find an inclusive way for me to use Apple products, 
but speaking personally, one thing I have kept as a practice over the  30 years 
of using computers, is not accumulating the nonexistent garbage you reference.
So, perhaps your choice of phrase from this thread, that you know the best way, 
was a poor choice?

You are expert on only one person's housekeeping processes, your own.
Therefore your stance about time machine backup risks, apply only to yourself.  
Same can be said for those who  prefer trusting their data to Icloud.
Speaking personally, the safest for my own use is physical backup media. I 
personally insure mine contain only what I wish preserved,  but that is me.
While your  stance about time machine is fine...for you, the assumption that  
garbage will be transferred only applies to you, or others who are not careful 
in what they keep.   Making our generalization s  something that cannot be said 
to apply uniformly to everyone else.
Donna is sending her machine back.  after all the issues, that, speaking 
personally, makes the most sense.



On Thu, 6 May 2021, Brad Snyder wrote:

> When restoring from a Time machine backup, you not only restore files, 
> folders and other data you would like to keep, but you end up restoring all 
> kinds of trash and clutter that has accumulated over time on the old system.
> This is why I prefer not using a Time Machine backup on a new Mac, using this 
> as an opportunity to make a clean start on the new machine.
> You of course are free to make your own choice on how to setup a new Mac, and 
> you are welcome to transfer all the problematic garbage from the old Mac to 
> the new Mac if you wish.
> 
> - Brad -
> 
> 
> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
> 
> Brad,
> The problem with starting from scratch is that in theory it goes against the  
> basic nature of having a mac.
> You can, as illustrated by others, carry forward your history, files, 
> folders, and other content to your new machine, its part of why time machine 
> is so valuable.
> therefore starting from scratch makes little sense  from that standpoint.
> Otherwise you end up having several computers.
> Just my thoughts,
> Karen
> 
> 
> 
> On Wed, 5 May 2021, Brad Snyder wrote:
> 
>> Donna,
>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>> setups using Time Machine backups.
>> I still feel starting from scratch is the best approach, but I agree there 
>> is something going on with this machine that should not be happening.
>> Since you are within your 14 day return window, I agree that taking the 
>> machine back may be the best thing to do.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Brad,
>> 
>> Maybe. But note Kliph's post that he has installed two machines from time 
>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>> not believe my troubles are the result of the time machine backup.  
>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>> also not certain that you are wrong.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 8:37 PM, Brad Snyder >> > wrote:
>>> 
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>> 
 On May 5, 2021, at 3:31 PM, Brad Snyder >>> > wrote:
 
 I know several VoiceOver users who have new MacBook Airs with the M1 
 processor, and none of them have experienced the issues you report.
 I think your issue stems from doing the Time Machine backup from your old 
 Mac to the new M1 Mac.
 I don’t necessarily think the macOS update will make any difference, but 
 it can’t hurt either.
 I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
 transfer your old data to the new Mac manually.
 I think you will have a lot less trouble doing this.
 
 - Brad -
 
 
 On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
 mailto:macvisionaries@googlegroups.com>> 
 wrote:
 
 Hi all,
 
 Recently there has been a discussion about the new MBA, so I thought I 
 would share my experience.
 
 I unboxed my MBA yesterday afternoon, and it's been 

Quick Moderator Note -was- Re: experience with N1 MacBook Air

[Cara Quinn]

Hi Brad and All,

I’d like to suggest that we all be aware of our tones a bit in these types of 
conversations.

First off, when someone posts here with an issue that clearly is problematic 
for them or is not a situation that they want to be engaged in, telling them 
that they brought it on themselves is absolutely not an appropriate response 
here.

Just for reference, I also have restored every machine I have from Time Machine 
backups for over a decade now.

Say what you wish, but there is absolutely no way I am going to spend the time 
it would take to rebuild my system every time I want to set up a new machine. 
That’s simply not going to happen unless there is absolutely no other option.

Donna obviously did nothing wrong here. Time Machine is meant to do this very 
thing. Now, perhaps setting up a system from scratch may be cleaner in some 
respects, but when one uses the tools available exactly as they are supposed to 
be used then it is completely reasonable to expect the process to work as it 
should.

Obviously there is something that is not working as it should here. So if any 
of us has a positive suggestion of help, that’s great. Share that! If not, 
let’s not criticize someone’s approach.

Thanks so much and please have a great day!

Cheers!

Cara




> On May 6, 2021, at 11:34 AM, Brad Snyder  wrote:
> 
> When restoring from a Time machine backup, you not only restore files, 
> folders and other data you would like to keep, but you end up restoring all 
> kinds of trash and clutter that has accumulated over time on the old system.
> This is why I prefer not using a Time Machine backup on a new Mac, using this 
> as an opportunity to make a clean start on the new machine.
> You of course are free to make your own choice on how to setup a new Mac, and 
> you are welcome to transfer all the problematic garbage from the old Mac to 
> the new Mac if you wish.
> 
> - Brad -
> 
> 
> On May 6, 2021, at 11:19, Karen Lewellen  > wrote:
> 
> Brad,
> The problem with starting from scratch is that in theory it goes against the  
> basic nature of having a mac.
> You can, as illustrated by others, carry forward your history, files, 
> folders, and other content to your new machine, its part of why time machine 
> is so valuable.
> therefore starting from scratch makes little sense  from that standpoint.
> Otherwise you end up having several computers.
> Just my thoughts,
> Karen
> 
> 
> 
> On Wed, 5 May 2021, Brad Snyder wrote:
> 
>> Donna,
>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>> setups using Time Machine backups.
>> I still feel starting from scratch is the best approach, but I agree there 
>> is something going on with this machine that should not be happening.
>> Since you are within your 14 day return window, I agree that taking the 
>> machine back may be the best thing to do.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Brad,
>> 
>> Maybe. But note Kliph's post that he has installed two machines from time 
>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>> not believe my troubles are the result of the time machine backup.  
>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>> also not certain that you are wrong.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 8:37 PM, Brad Snyder >>  >> >> wrote:
>>> 
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com> 
>>> >> >> wrote:
>>> 
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>> 
 On May 5, 2021, at 3:31 PM, Brad Snyder >>>  >> wrote:
 
 I know several VoiceOver users who have new MacBook Airs with the M1 
 processor, and none of them have experienced the issues you report.
 I think your issue stems from doing the Time Machine backup from your old 
 Mac to the new M1 Mac.
 I don’t necessarily think the macOS update will make any difference, but 
 it can’t hurt either.
 I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
 transfer your old data to the new Mac manually.
 I think you will have a lot less trouble doing this.
 
 - Brad -
 
 
 On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
 mailto:macvisionaries@googlegroups.com> 
 

RE: experience with N1 MacBook Air

[skipper8218]

General maintenance of any machine is always a good idea.
I also back up data to an external hard drive and then back up that external 
hard drive to another external drive.
I do not just rely on the cloud.
Apple phased out iTunes for Windows and iTunes for mac I believe.


-Original Message-
From: macvisionaries@googlegroups.com  On 
Behalf Of Karen Lewellen
Sent: Thursday, May 6, 2021 3:08 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

brad,
Granted I have still yet to find an inclusive way for me to use Apple products, 
but speaking personally, one thing I have kept as a practice over the  30 years 
of using computers, is not accumulating the nonexistent garbage you reference.
So, perhaps your choice of phrase from this thread, that you know the best way, 
was a poor choice?

You are expert on only one person's housekeeping processes, your own.
Therefore your stance about time machine backup risks, apply only to yourself.  
Same can be said for those who  prefer trusting their data to Icloud.
Speaking personally, the safest for my own use is physical backup media. 
I personally insure mine contain only what I wish preserved,  but that is me.
While your  stance about time machine is fine...for you, the assumption that  
garbage will be transferred only applies to you, or others who are not 
careful in what they keep.   Making our generalization s  something that 
cannot be said to apply uniformly to everyone else.
Donna is sending her machine back.  after all the issues, that, speaking 
personally, makes the most sense.



On Thu, 6 May 2021, Brad Snyder wrote:

> When restoring from a Time machine backup, you not only restore files, 
> folders and other data you would like to keep, but you end up restoring all 
> kinds of trash and clutter that has accumulated over time on the old system.
> This is why I prefer not using a Time Machine backup on a new Mac, using this 
> as an opportunity to make a clean start on the new machine.
> You of course are free to make your own choice on how to setup a new Mac, and 
> you are welcome to transfer all the problematic garbage from the old Mac to 
> the new Mac if you wish.
>
> - Brad -
>
>
> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
>
> Brad,
> The problem with starting from scratch is that in theory it goes against the  
> basic nature of having a mac.
> You can, as illustrated by others, carry forward your history, files, 
> folders, and other content to your new machine, its part of why time machine 
> is so valuable.
> therefore starting from scratch makes little sense  from that standpoint.
> Otherwise you end up having several computers.
> Just my thoughts,
> Karen
>
>
>
> On Wed, 5 May 2021, Brad Snyder wrote:
>
>> Donna,
>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>> setups using Time Machine backups.
>> I still feel starting from scratch is the best approach, but I agree there 
>> is something going on with this machine that should not be happening.
>> Since you are within your 14 day return window, I agree that taking the 
>> machine back may be the best thing to do.
>>
>> - Brad -
>>
>>
>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>>
>> Brad,
>>
>> Maybe. But note Kliph's post that he has installed two machines from time 
>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>> not believe my troubles are the result of the time machine backup.  
>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>> also not certain that you are wrong.
>> Cheers,
>> Donna
>>
>>
>>> On May 5, 2021, at 8:37 PM, Brad Snyder >> <mailto:wb...@swbell.net>> wrote:
>>>
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>>
>>> - Brad -
>>>
>>>
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>>
>>>> On May 5, 2021, at 3:31 PM, Brad Snyder >>> <mailto:wb...@swbell.net>> wrote:
>>>>
>>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>>> processor, and none of them have experienced the issues you report.
>>>> I think your issue

Re: experience with N1 MacBook Air

[Karen Lewellen]

brad,
Granted I have still yet to find an inclusive way for me to use Apple 
products, but speaking personally, one thing I have kept as a practice 
over the  30 years of using computers, is not accumulating the nonexistent 
garbage you reference.
So, perhaps your choice of phrase from this thread, that you know the best 
way, was a poor choice?


You are expert on only one person's housekeeping processes, your own.
Therefore your stance about time machine backup risks, apply only to 
yourself.  Same can be said for those who  prefer trusting their data to 
Icloud.
Speaking personally, the safest for my own use is physical backup media. 
I personally insure mine contain only what I wish preserved,  but that is 
me.
While your  stance about time machine is fine...for you, the assumption 
that  garbage will be transferred only applies to you, or others who are not 
careful in what they keep.   Making our generalization s  something that 
cannot be said to apply uniformly to everyone else.
Donna is sending her machine back.  after all the issues, that, speaking 
personally, makes the most sense.




On Thu, 6 May 2021, Brad Snyder wrote:


When restoring from a Time machine backup, you not only restore files, folders 
and other data you would like to keep, but you end up restoring all kinds of 
trash and clutter that has accumulated over time on the old system.
This is why I prefer not using a Time Machine backup on a new Mac, using this 
as an opportunity to make a clean start on the new machine.
You of course are free to make your own choice on how to setup a new Mac, and 
you are welcome to transfer all the problematic garbage from the old Mac to the 
new Mac if you wish.

- Brad -


On May 6, 2021, at 11:19, Karen Lewellen  wrote:

Brad,
The problem with starting from scratch is that in theory it goes against the  
basic nature of having a mac.
You can, as illustrated by others, carry forward your history, files, folders, 
and other content to your new machine, its part of why time machine is so 
valuable.
therefore starting from scratch makes little sense  from that standpoint.
Otherwise you end up having several computers.
Just my thoughts,
Karen



On Wed, 5 May 2021, Brad Snyder wrote:


Donna,
Yes, I read Kliph???s comments, and I know he has done a number of new M1 
setups using Time Machine backups.
I still feel starting from scratch is the best approach, but I agree there is 
something going on with this machine that should not be happening.
Since you are within your 14 day return window, I agree that taking the machine 
back may be the best thing to do.

- Brad -


On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
 wrote:

Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna



On May 5, 2021, at 8:37 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

That???s your choice.
I think you brought your troubles on yourself by doing that Time Machine backup.
Always better to start fresh with a new machine.

- Brad -


On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.
Cheers,
Donna


On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.
I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.
I don???t necessarily think the macOS update will make any difference, but it 
can???t hurt either.
I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.
I think you will have a lot less trouble doing this.

- Brad -


On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husb

Re: experience with N1 MacBook Air

[Brad Snyder]

Exactly.

- Brad -


On May 6, 2021, at 11:54, Herbie Allen  wrote:

Backing up your files in cloud storage should be good enough to start all over 
again with a new computer. You can export VO preferences, and import them to a 
new machine but when backing up An entire   machine and transporting it to 
another, especially if they are two different systems does run major risks like 
the one we have ben hearing about. Keep set-up files of apps you need for the 
newer machine so they can install from scratch and you should be good to go.
Herbie


> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
> 
> Brad,
> The problem with starting from scratch is that in theory it goes against the  
> basic nature of having a mac.
> You can, as illustrated by others, carry forward your history, files, 
> folders, and other content to your new machine, its part of why time machine 
> is so valuable.
> therefore starting from scratch makes little sense  from that standpoint.
> Otherwise you end up having several computers.
> Just my thoughts,
> Karen
> 
> 
> 
> On Wed, 5 May 2021, Brad Snyder wrote:
> 
>> Donna,
>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>> setups using Time Machine backups.
>> I still feel starting from scratch is the best approach, but I agree there 
>> is something going on with this machine that should not be happening.
>> Since you are within your 14 day return window, I agree that taking the 
>> machine back may be the best thing to do.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Brad,
>> 
>> Maybe. But note Kliph's post that he has installed two machines from time 
>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>> not believe my troubles are the result of the time machine backup.  
>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>> also not certain that you are wrong.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 8:37 PM, Brad Snyder >> > wrote:
>>> 
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>> 
 On May 5, 2021, at 3:31 PM, Brad Snyder >>> > wrote:
 
 I know several VoiceOver users who have new MacBook Airs with the M1 
 processor, and none of them have experienced the issues you report.
 I think your issue stems from doing the Time Machine backup from your old 
 Mac to the new M1 Mac.
 I don’t necessarily think the macOS update will make any difference, but 
 it can’t hurt either.
 I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
 transfer your old data to the new Mac manually.
 I think you will have a lot less trouble doing this.
 
 - Brad -
 
 
 On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
 mailto:macvisionaries@googlegroups.com>> 
 wrote:
 
 Hi all,
 
 Recently there has been a discussion about the new MBA, so I thought I 
 would share my experience.
 
 I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
 since.  When I booted it for the first time, all seemed fine.  But after I 
 migrated my data using a time machine backup, VO went silent.
 
 Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
 hold, then another half hour on the phone with some idiot who spent the 
 call directing me to position the camera on my phone with one hand so she 
 could see the screen, while she directed the finger on my other hand to 
 select and activate items on the trackpad.  to say the least, the 
 experience was unpleasant and frustrating, and I finally just gave up and 
 hung up.  My husband and I spent most of last night trying to troubleshoot 
 the problem, as I could do nothing without sighted assistance.  We were 
 not successful.
 
 This morning I called Apple to request a replacement.  I spent another 
 half hour on the phone with a very nice support person, at the end of 
 which, he directed me to take my computer to the local authorized Apple 
 Service dealer.  My husband and I both just took two hours off work to do 
 that.  I just got back from there.  They weren't able to fix it either.  
 He said that it looks like VO is unable to select a voice, and has 
 recommended that I install the latest Big Sur update.  I'm downloading it 
 now.  If that doesn't work, I'm going to demand a return, and go back to 
 using my 201

Re: experience with N1 MacBook Air

[Brad Snyder]

When restoring from a Time machine backup, you not only restore files, folders 
and other data you would like to keep, but you end up restoring all kinds of 
trash and clutter that has accumulated over time on the old system.
This is why I prefer not using a Time Machine backup on a new Mac, using this 
as an opportunity to make a clean start on the new machine.
You of course are free to make your own choice on how to setup a new Mac, and 
you are welcome to transfer all the problematic garbage from the old Mac to the 
new Mac if you wish.

- Brad -


On May 6, 2021, at 11:19, Karen Lewellen  wrote:

Brad,
The problem with starting from scratch is that in theory it goes against the  
basic nature of having a mac.
You can, as illustrated by others, carry forward your history, files, folders, 
and other content to your new machine, its part of why time machine is so 
valuable.
therefore starting from scratch makes little sense  from that standpoint.
Otherwise you end up having several computers.
Just my thoughts,
Karen



On Wed, 5 May 2021, Brad Snyder wrote:

> Donna,
> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
> setups using Time Machine backups.
> I still feel starting from scratch is the best approach, but I agree there is 
> something going on with this machine that should not be happening.
> Since you are within your 14 day return window, I agree that taking the 
> machine back may be the best thing to do.
> 
> - Brad -
> 
> 
> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Brad,
> 
> Maybe. But note Kliph's post that he has installed two machines from time 
> machine backups.  Also note my earlier comment that the Apple tech guy did 
> not believe my troubles are the result of the time machine backup.  
> Personally, I don't know.  I'm not convinced that you are right, but I am 
> also not certain that you are wrong.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 8:37 PM, Brad Snyder > > wrote:
>> 
>> That’s your choice.
>> I think you brought your troubles on yourself by doing that Time Machine 
>> backup.
>> Always better to start fresh with a new machine.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>> this computer work.
>> Cheers,
>> Donna
>> 
>>> On May 5, 2021, at 3:31 PM, Brad Snyder >> > wrote:
>>> 
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 

Re: experience with N1 MacBook Air

[Herbie Allen]

Backing up your files in cloud storage should be good enough to start all over 
again with a new computer. You can export VO preferences, and import them to a 
new machine but when backing up An entire   machine and transporting it to 
another, especially if they are two different systems does run major risks like 
the one we have ben hearing about. Keep set-up files of apps you need for the 
newer machine so they can install from scratch and you should be good to go.
Herbie


> On May 6, 2021, at 11:19, Karen Lewellen  wrote:
> 
> Brad,
> The problem with starting from scratch is that in theory it goes against the  
> basic nature of having a mac.
> You can, as illustrated by others, carry forward your history, files, 
> folders, and other content to your new machine, its part of why time machine 
> is so valuable.
> therefore starting from scratch makes little sense  from that standpoint.
> Otherwise you end up having several computers.
> Just my thoughts,
> Karen
> 
> 
> 
> On Wed, 5 May 2021, Brad Snyder wrote:
> 
>> Donna,
>> Yes, I read Kliph’s comments, and I know he has done a number of new M1 
>> setups using Time Machine backups.
>> I still feel starting from scratch is the best approach, but I agree there 
>> is something going on with this machine that should not be happening.
>> Since you are within your 14 day return window, I agree that taking the 
>> machine back may be the best thing to do.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Brad,
>> 
>> Maybe. But note Kliph's post that he has installed two machines from time 
>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>> not believe my troubles are the result of the time machine backup.  
>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>> also not certain that you are wrong.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 8:37 PM, Brad Snyder >> > wrote:
>>> 
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>> 
 On May 5, 2021, at 3:31 PM, Brad Snyder >>> > wrote:
 
 I know several VoiceOver users who have new MacBook Airs with the M1 
 processor, and none of them have experienced the issues you report.
 I think your issue stems from doing the Time Machine backup from your old 
 Mac to the new M1 Mac.
 I don’t necessarily think the macOS update will make any difference, but 
 it can’t hurt either.
 I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
 transfer your old data to the new Mac manually.
 I think you will have a lot less trouble doing this.
 
 - Brad -
 
 
 On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
 mailto:macvisionaries@googlegroups.com>> 
 wrote:
 
 Hi all,
 
 Recently there has been a discussion about the new MBA, so I thought I 
 would share my experience.
 
 I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
 since.  When I booted it for the first time, all seemed fine.  But after I 
 migrated my data using a time machine backup, VO went silent.
 
 Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
 hold, then another half hour on the phone with some idiot who spent the 
 call directing me to position the camera on my phone with one hand so she 
 could see the screen, while she directed the finger on my other hand to 
 select and activate items on the trackpad.  to say the least, the 
 experience was unpleasant and frustrating, and I finally just gave up and 
 hung up.  My husband and I spent most of last night trying to troubleshoot 
 the problem, as I could do nothing without sighted assistance.  We were 
 not successful.
 
 This morning I called Apple to request a replacement.  I spent another 
 half hour on the phone with a very nice support person, at the end of 
 which, he directed me to take my computer to the local authorized Apple 
 Service dealer.  My husband and I both just took two hours off work to do 
 that.  I just got back from there.  They weren't able to fix it either.  
 He said that it looks like VO is unable to select a voice, and has 
 recommended that I install the latest Big Sur update.  I'm downloading it 
 now.  If that doesn't work, I'm going to demand a return, and go back to 
 using my 2017 MacBook Pro, which works just fine.
 
 So, that's my experi

Re: experience with N1 MacBook Air

[Karen Lewellen]

Brad,
The problem with starting from scratch is that in theory it goes against 
the  basic nature of having a mac.
You can, as illustrated by others, carry forward your history, files, 
folders, and other content to your new machine, its part of why time machine 
is so valuable.

therefore starting from scratch makes little sense  from that standpoint.
Otherwise you end up having several computers.
Just my thoughts,
Karen



On Wed, 5 May 2021, Brad Snyder wrote:


Donna,
Yes, I read Kliph???s comments, and I know he has done a number of new M1 
setups using Time Machine backups.
I still feel starting from scratch is the best approach, but I agree there is 
something going on with this machine that should not be happening.
Since you are within your 14 day return window, I agree that taking the machine 
back may be the best thing to do.

- Brad -


On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
 wrote:

Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna



On May 5, 2021, at 8:37 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

That???s your choice.
I think you brought your troubles on yourself by doing that Time Machine backup.
Always better to start fresh with a new machine.

- Brad -


On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.
Cheers,
Donna


On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.
I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.
I don???t necessarily think the macOS update will make any difference, but it 
can???t hurt either.
I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.
I think you will have a lot less trouble doing this.

- Brad -


On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Well, I just tried it.  The minute I opened the VO utility, the beach ball of 
death showed up. *sigh*  Thanks for the idea, though, Jonathan.
Cheers,
Donna


> On May 5, 2021, at 9:18 PM, Jonathan Cohn  wrote:
> 
> acintoshes via iCloud.
> often a spinning ball  means that a application is awaiting some kind of 
> confirmation. Consider for example, when one copies a app into the 
> applications folder, a system dialog pops up asking for a password. I believe 
> in older days, this would block the finder, now I think it just blocked the 
> copy progress window. But other than downloading VoicePacks I can't think of 
> anything that might block VoiceOver. The only thing I can think of is to 
> start VoiceOver Utility without VoiceOver running and tell it to restore to 
> factory settings.
> 1. Open Utilities folder in Finder. (open the goto menu and then select 
> Utilities) 
> 2. Double tap the Voiceover Utility icon.
> 3. Open the file menu and select "Reset All VoiceOver Preferences …".
> 4. Press the reset button in the confirmation dialog.
> 5. Start Voiceover.
> 6. Skip pass the tutorial by typing V (assuming the tutorial comes up).
> 
> 1.  
>   Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
>> On May 5, 2021, at 21:46, skipper8...@gmail.com 
>> <mailto:skipper8...@gmail.com> wrote:
>> 
>> Respectfully, that sounds a little harsh.
>> Maybe Apple should do what Windows 10 has done for those who have a 
>> Microsoft account.
>> When I set up a new Windows machine recently, I noticed that settings are 
>> synced across devices.
>>  
>>  
>> From: macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com> > <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>> Sent: Wednesday, May 5, 2021 9:38 PM
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Subject: Re: experience with N1 MacBook Air
>>  
>> That’s your choice.
>> I think you brought your troubles on yourself by doing that Time Machine 
>> backup.
>> Always better to start fresh with a new machine.
>> 
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>> this computer work.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 3:31 PM, Brad Snyder >> <mailto:wb...@swbell.net>> wrote:
>>>  
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>>  
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phon

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi Sabahattin,

 I’m so sorry to hear that you are having a similar experience.  It is 
incredibly frustrating, and frankly, I expect better from an Apple product.  

I’m going to try Jonathan’s suggestion to reset VO, and see if that solves my 
issue.  I’ll also wipe the drive before I send it back, so if any of that 
resolves my issue, I’ll keep the machine. But otherwise, I’m not sure what else 
to do, so the unit will get sent back.

Good luck! I hope you can get your machine working.
Take care,
Donna


Sent from my iPad

> On May 6, 2021, at 12:21 AM, 'Sabahattin Gucukoglu' via MacVisionaries 
>  wrote:
> 
> Commiserations to you, Donna. I was wondering what had become of your 
> migration problem. I am having the same problem, and I reject utterly the 
> idea that it should not work—it is, after all, a supported method for 
> migration! I shall be working on an alternative strategy to clone my data 
> volume from an upgraded Intel Big Sur installation onto my M1 Mac Mini, to 
> see if that works any better. I suspect not, and it will probably mean 
> setting it all up from scratch, which given I will end up turning it into a 
> server anyway, probably makes sense. But it is very, very, very, very, very 
> annoying and I think you're quite right to take care of the problem in the 
> simplest and most affordable manner. If you can use another computer or 
> Recovery OS to restore, that's probably a good idea, but at this stage I 
> think you've done more than enough already.
> 
> Cheers,
> Sabahattin
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
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> 
> The archives for this list can be searched at:
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Re: experience with N1 MacBook Air

['Sabahattin Gucukoglu' via MacVisionaries]

Commiserations to you, Donna. I was wondering what had become of your migration 
problem. I am having the same problem, and I reject utterly the idea that it 
should not work—it is, after all, a supported method for migration! I shall be 
working on an alternative strategy to clone my data volume from an upgraded 
Intel Big Sur installation onto my M1 Mac Mini, to see if that works any 
better. I suspect not, and it will probably mean setting it all up from 
scratch, which given I will end up turning it into a server anyway, probably 
makes sense. But it is very, very, very, very, very annoying and I think you're 
quite right to take care of the problem in the simplest and most affordable 
manner. If you can use another computer or Recovery OS to restore, that's 
probably a good idea, but at this stage I think you've done more than enough 
already.

Cheers,
Sabahattin

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi Jonathan,

Thanks for this.  I will give it a try in the morning.
Cheers,
Donna


> On May 5, 2021, at 9:18 PM, Jonathan Cohn  wrote:
> 
> acintoshes via iCloud.
> often a spinning ball  means that a application is awaiting some kind of 
> confirmation. Consider for example, when one copies a app into the 
> applications folder, a system dialog pops up asking for a password. I believe 
> in older days, this would block the finder, now I think it just blocked the 
> copy progress window. But other than downloading VoicePacks I can't think of 
> anything that might block VoiceOver. The only thing I can think of is to 
> start VoiceOver Utility without VoiceOver running and tell it to restore to 
> factory settings.
> 1. Open Utilities folder in Finder. (open the goto menu and then select 
> Utilities) 
> 2. Double tap the Voiceover Utility icon.
> 3. Open the file menu and select "Reset All VoiceOver Preferences …".
> 4. Press the reset button in the confirmation dialog.
> 5. Start Voiceover.
> 6. Skip pass the tutorial by typing V (assuming the tutorial comes up).
> 
> 1.  
>   Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
>> On May 5, 2021, at 21:46, skipper8...@gmail.com 
>> <mailto:skipper8...@gmail.com> wrote:
>> 
>> Respectfully, that sounds a little harsh.
>> Maybe Apple should do what Windows 10 has done for those who have a 
>> Microsoft account.
>> When I set up a new Windows machine recently, I noticed that settings are 
>> synced across devices.
>>  
>>  
>> From: macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com> > <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>> Sent: Wednesday, May 5, 2021 9:38 PM
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Subject: Re: experience with N1 MacBook Air
>>  
>> That’s your choice.
>> I think you brought your troubles on yourself by doing that Time Machine 
>> backup.Always better to start fresh with a new machine.
>> 
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>> this computer work.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 3:31 PM, Brad Snyder >> <mailto:wb...@swbell.net>> wrote:
>>>  
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>>  
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take

Re: experience with N1 MacBook Air

[Brad Snyder]

Donna,
Yes, I read Kliph’s comments, and I know he has done a number of new M1 setups 
using Time Machine backups.
I still feel starting from scratch is the best approach, but I agree there is 
something going on with this machine that should not be happening.
Since you are within your 14 day return window, I agree that taking the machine 
back may be the best thing to do.

- Brad -


On May 5, 2021, at 20:45, 'Donna Goodin' via MacVisionaries 
 wrote:

Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna


> On May 5, 2021, at 8:37 PM, Brad Snyder  > wrote:
> 
> That’s your choice.
> I think you brought your troubles on yourself by doing that Time Machine 
> backup.
> Always better to start fresh with a new machine.
> 
> - Brad -
> 
> 
> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
> 
> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
> this computer work.
> Cheers,
> Donna
> 
>> On May 5, 2021, at 3:31 PM, Brad Snyder > > wrote:
>> 
>> I know several VoiceOver users who have new MacBook Airs with the M1 
>> processor, and none of them have experienced the issues you report.
>> I think your issue stems from doing the Time Machine backup from your old 
>> Mac to the new M1 Mac.
>> I don’t necessarily think the macOS update will make any difference, but it 
>> can’t hurt either.
>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>> transfer your old data to the new Mac manually.
>> I think you will have a lot less trouble doing this.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> mk...@ucla.edu  and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com 
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
>> 
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com 
>> .
>> To view this discussion on the web visit 
>> https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com
>>

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Lol. Thanks! Your support is greatly appreciated. And I always have good 
chocolate on hand, and I'll be happy to indulge.

Thanks for your support. I don't consider myself to be among the faint of 
heart, but this has been over the top.
Cheers,
Donna


> On May 5, 2021, at 8:58 PM, Karen Lewellen  wrote:
> 
> Donna,
> You have nothing to defend here, if Apple feels the time machine backup was 
> not at fault, they should know.
> Put  the thing in a box if not there already, and have some liberating 
> chocolate for all your energy and devotion to the problem.
> You did more than what would be expected to fix the issue, speaking 
> personally.
> Make that quality chocolate too, this is not a snickers moment.
> cheers,
> Kare
> 
> 
> 
> On Wed, 5 May 2021, 'Donna Goodin' via MacVisionaries wrote:
> 
>> Brad,
>> 
>> Maybe. But note Kliph's post that he has installed two machines from time 
>> machine backups.  Also note my earlier comment that the Apple tech guy did 
>> not believe my troubles are the result of the time machine backup.  
>> Personally, I don't know.  I'm not convinced that you are right, but I am 
>> also not certain that you are wrong.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 8:37 PM, Brad Snyder  wrote:
>>> 
>>> That’s your choice.
>>> I think you brought your troubles on yourself by doing that Time Machine 
>>> backup.
>>> Always better to start fresh with a new machine.
>>> 
>>> - Brad -
>>> 
>>> 
>>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>>> this computer work.
>>> Cheers,
>>> Donna
>>> 
 On May 5, 2021, at 3:31 PM, Brad Snyder >>> > wrote:
 
 I know several VoiceOver users who have new MacBook Airs with the M1 
 processor, and none of them have experienced the issues you report.
 I think your issue stems from doing the Time Machine backup from your old 
 Mac to the new M1 Mac.
 I don’t necessarily think the macOS update will make any difference, but 
 it can’t hurt either.
 I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
 transfer your old data to the new Mac manually.
 I think you will have a lot less trouble doing this.
 
 - Brad -
 
 
 On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
 mailto:macvisionaries@googlegroups.com>> 
 wrote:
 
 Hi all,
 
 Recently there has been a discussion about the new MBA, so I thought I 
 would share my experience.
 
 I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
 since.  When I booted it for the first time, all seemed fine.  But after I 
 migrated my data using a time machine backup, VO went silent.
 
 Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
 hold, then another half hour on the phone with some idiot who spent the 
 call directing me to position the camera on my phone with one hand so she 
 could see the screen, while she directed the finger on my other hand to 
 select and activate items on the trackpad.  to say the least, the 
 experience was unpleasant and frustrating, and I finally just gave up and 
 hung up.  My husband and I spent most of last night trying to troubleshoot 
 the problem, as I could do nothing without sighted assistance.  We were 
 not successful.
 
 This morning I called Apple to request a replacement.  I spent another 
 half hour on the phone with a very nice support person, at the end of 
 which, he directed me to take my computer to the local authorized Apple 
 Service dealer.  My husband and I both just took two hours off work to do 
 that.  I just got back from there.  They weren't able to fix it either.  
 He said that it looks like VO is unable to select a voice, and has 
 recommended that I install the latest Big Sur update.  I'm downloading it 
 now.  If that doesn't work, I'm going to demand a return, and go back to 
 using my 2017 MacBook Pro, which works just fine.
 
 So, that's my experience with the new MBA, FWIW.
 Best,
 Donna
 
 --
 The following information is important for all members of the Mac 
 Visionaries list.
 
 If you have any questions or concerns about the running of this list, or 
 if you feel that a member's post is inappropriate, please contact the 
 owners or moderators directly rather than posting on the list itself.
 
 Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
 at:  mk...@ucla.edu  and your owner is Cara Quinn - 
 you can reach Cara at caraqu...@caraquinn.com 
 
 
 The archives for this list can be searched at:
 http://www.mail-archive.com/macvisionar

Re: experience with N1 MacBook Air

[Jonathan Cohn]

acintoshes via iCloud.
often a spinning ball  means that a application is awaiting some kind of 
confirmation. Consider for example, when one copies a app into the applications 
folder, a system dialog pops up asking for a password. I believe in older days, 
this would block the finder, now I think it just blocked the copy progress 
window. But other than downloading VoicePacks I can't think of anything that 
might block VoiceOver. The only thing I can think of is to start VoiceOver 
Utility without VoiceOver running and tell it to restore to factory settings.
1. Open Utilities folder in Finder. (open the goto menu and then select 
Utilities) 
2. Double tap the Voiceover Utility icon.
3. Open the file menu and select "Reset All VoiceOver Preferences …".
4. Press the reset button in the confirmation dialog.
5. Start Voiceover.
6. Skip pass the tutorial by typing V (assuming the tutorial comes up).

1.  
Best wishes,

Jonathan Cohn



> On May 5, 2021, at 21:46, skipper8...@gmail.com wrote:
> 
> Respectfully, that sounds a little harsh.
> Maybe Apple should do what Windows 10 has done for those who have a Microsoft 
> account.
> When I set up a new Windows machine recently, I noticed that settings are 
> synced across devices.
>  
>  
> From: macvisionaries@googlegroups.com  On 
> Behalf Of Brad Snyder
> Sent: Wednesday, May 5, 2021 9:38 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
>  
> That’s your choice.
> I think you brought your troubles on yourself by doing that Time Machine 
> backup.
> Always better to start fresh with a new machine.
> 
> - Brad -
> 
>  
> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
>  
> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
> this computer work.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 3:31 PM, Brad Snyder > <mailto:wb...@swbell.net>> wrote:
>>  
>> I know several VoiceOver users who have new MacBook Airs with the M1 
>> processor, and none of them have experienced the issues you report.
>> I think your issue stems from doing the Time Machine backup from your old 
>> Mac to the new M1 Mac.
>> I don’t necessarily think the macOS update will make any difference, but it 
>> can’t hurt either.
>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>> transfer your old data to the new Mac manually.
>> I think you will have a lot less trouble doing this.
>>  
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.

Re: experience with N1 MacBook Air

[Karen Lewellen]

Donna,
You have nothing to defend here, if Apple feels the time machine backup 
was not at fault, they should know.
Put  the thing in a box if not there already, and have some liberating 
chocolate for all your energy and devotion to the problem.
You did more than what would be expected to fix the issue, speaking 
personally.

Make that quality chocolate too, this is not a snickers moment.
cheers,
Kare



On Wed, 5 May 2021, 'Donna Goodin' via MacVisionaries wrote:


Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna



On May 5, 2021, at 8:37 PM, Brad Snyder  wrote:

That???s your choice.
I think you brought your troubles on yourself by doing that Time Machine backup.
Always better to start fresh with a new machine.

- Brad -


On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.
Cheers,
Donna


On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net>> wrote:

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.
I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.
I don???t necessarily think the macOS update will make any difference, but it 
can???t hurt either.
I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.
I think you will have a lot less trouble doing this.

- Brad -


On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

--
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  mk...@ucla.edu 
 and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com 

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list.

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f

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

That's my thinking.  Part of Apple's shtick is that it just works.  That's 
clearly not been my experience with the new MBA.
Cheers,
Donna

> On May 5, 2021, at 8:48 PM,   
> wrote:
> 
> Mac’s are more expensive than most Windows machines and have hardware and 
> software designed by the same company so we should expect a smoother 
> experience.
> The situation you described is worse than any install or restore I’ve ever 
> had on Windows.
>  
> From: 'Donna Goodin' via MacVisionaries  <mailto:macvisionaries@googlegroups.com>> 
> Sent: Wednesday, May 5, 2021 9:46 PM
> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
> Subject: Re: experience with N1 MacBook Air
>  
> Brad,
>  
> Maybe. But note Kliph's post that he has installed two machines from time 
> machine backups.  Also note my earlier comment that the Apple tech guy did 
> not believe my troubles are the result of the time machine backup.  
> Personally, I don't know.  I'm not convinced that you are right, but I am 
> also not certain that you are wrong.
> Cheers,
> Donna
>  
> 
> 
>> On May 5, 2021, at 8:37 PM, Brad Snyder > <mailto:wb...@swbell.net>> wrote:
>>  
>> That’s your choice.
>> I think you brought your troubles on yourself by doing that Time Machine 
>> backup.
>> Always better to start fresh with a new machine.
>> 
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
>> this computer work.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 3:31 PM, Brad Snyder >> <mailto:wb...@swbell.net>> wrote:
>>>  
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>>  
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
>>> -- 
&g

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi Pete,

I did think about trying to install the VU.  But its installation is so fiddly, 
that I decided I might just be inviting more complications into the equation.

The other thing that influenced my decision is the fact that I cannot check the 
Voiceover option in Accessibility shortcuts. That suggest to me that something 
is wrong on a deeper level.
Cheers,
Donna


> On May 5, 2021, at 5:34 PM, Pete De Vasto  wrote:
> 
> Donna,
> 
> I so totally understand and feel terrible about all the frustrations you’ve 
> been going through with this setup. I know, through talking with you on 
> another list, that you do have access to Braille as well. Have you, by any 
> chance, attempted to hook up a Braille Display to see if VO communicates at 
> least with that? Perhaps that might be an alternative to help you. I know 
> that Braille support is not the greatest, but it has in fact bailed me out 
> sometimes, so had to ask.   And I bet you already did think about it, and  
> maybe you’ve  even tried That option.
> 
> Pete De Vasto
> 
>> On May 5, 2021, at 3:04 PM, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Ugh! My belated sympathies.  I've been buying computers since 1990, and this 
>> is the worst experience I've ever had.  Glad you got your situation sorted 
>> out.
>> Cheers,
>> Donna
>> 
>>> On May 5, 2021, at 4:48 PM, Michael Marshall  
>>> wrote:
>>> 
>>> ahh,
>>> Another extremely painful Time Machine migration.
>>> I had this exact same problem when I picked up my 2019 MacBook Pro.
>>> Sometimes there are settings from the old system that don't play nice with 
>>> a brand-new Mac.
>>> It's one of the reasons I use carbon copy cloner but still, this should not 
>>> happen but I'm sure it was not fun at all. Certainly wasn't in my case.
>>> 
 On 6 May 2021, at 4:59 am, 'Donna Goodin' via MacVisionaries 
  wrote:
 
 Hi all,
 
 Recently there has been a discussion about the new MBA, so I thought I 
 would share my experience.
 
 I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
 since.  When I booted it for the first time, all seemed fine.  But after I 
 migrated my data using a time machine backup, VO went silent.
 
 Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
 hold, then another half hour on the phone with some idiot who spent the 
 call directing me to position the camera on my phone with one hand so she 
 could see the screen, while she directed the finger on my other hand to 
 select and activate items on the trackpad.  to say the least, the 
 experience was unpleasant and frustrating, and I finally just gave up and 
 hung up.  My husband and I spent most of last night trying to troubleshoot 
 the problem, as I could do nothing without sighted assistance.  We were 
 not successful.
 
 This morning I called Apple to request a replacement.  I spent another 
 half hour on the phone with a very nice support person, at the end of 
 which, he directed me to take my computer to the local authorized Apple 
 Service dealer.  My husband and I both just took two hours off work to do 
 that.  I just got back from there.  They weren't able to fix it either.  
 He said that it looks like VO is unable to select a voice, and has 
 recommended that I install the latest Big Sur update.  I'm downloading it 
 now.  If that doesn't work, I'm going to demand a return, and go back to 
 using my 2017 MacBook Pro, which works just fine.
 
 So, that's my experience with the new MBA, FWIW.
 Best,
 Donna
 
 -- 
 The following information is important for all members of the Mac 
 Visionaries list.
 
 If you have any questions or concerns about the running of this list, or 
 if you feel that a member's post is inappropriate, please contact the 
 owners or moderators directly rather than posting on the list itself.
 
 Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark 
 at:  mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
 caraqu...@caraquinn.com
 
 The archives for this list can be searched at:
 http://www.mail-archive.com/macvisionaries@googlegroups.com/
 --- 
 You received this message because you are subscribed to the Google Groups 
 "MacVisionaries" group.
 To unsubscribe from this group and stop receiving emails from it, send an 
 email to macvisionaries+unsubscr...@googlegroups.com.
 To view this discussion on the web visit 
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>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or

RE: experience with N1 MacBook Air

[skipper8218]

Mac’s are more expensive than most Windows machines and have hardware and 
software designed by the same company so we should expect a smoother experience.

The situation you described is worse than any install or restore I’ve ever had 
on Windows.

 

From: 'Donna Goodin' via MacVisionaries  
Sent: Wednesday, May 5, 2021 9:46 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

Brad,

 

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.

Cheers,

Donna

 





On May 5, 2021, at 8:37 PM, Brad Snyder mailto:wb...@swbell.net> > wrote:

 

That’s your choice.

I think you brought your troubles on yourself by doing that Time Machine backup.

Always better to start fresh with a new machine.


- Brad -

 

On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.

Cheers,

Donna





On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net> > wrote:

 

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.

I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.

I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.

I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.

I think you will have a lot less trouble doing this.

 

- Brad -

 

On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu <mailto:mk...@ucla.edu>  and your owner is Cara Quinn - you can 
reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com> 

The archives for this list can be searched at:
http://www.mail-archive.com/macvisionaries@googlegroups.com/
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<mailto:macvisionaries+unsubscr...@googlegroups.com> .
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-- 
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If you have any questions or concerns about the running of this list, or if you 
fe

RE: experience with N1 MacBook Air

[skipper8218]

Respectfully, that sounds a little harsh.

Maybe Apple should do what Windows 10 has done for those who have a Microsoft 
account.

When I set up a new Windows machine recently, I noticed that settings are 
synced across devices.

 

 

From: macvisionaries@googlegroups.com  On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 9:38 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

That’s your choice.

I think you brought your troubles on yourself by doing that Time Machine backup.

Always better to start fresh with a new machine.


- Brad -

 

On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.

Cheers,

Donna





On May 5, 2021, at 3:31 PM, Brad Snyder mailto:wb...@swbell.net> > wrote:

 

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.

I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.

I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.

I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.

I think you will have a lot less trouble doing this.

 

- Brad -

 

On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Brad,

Maybe. But note Kliph's post that he has installed two machines from time 
machine backups.  Also note my earlier comment that the Apple tech guy did not 
believe my troubles are the result of the time machine backup.  Personally, I 
don't know.  I'm not convinced that you are right, but I am also not certain 
that you are wrong.
Cheers,
Donna


> On May 5, 2021, at 8:37 PM, Brad Snyder  wrote:
> 
> That’s your choice.
> I think you brought your troubles on yourself by doing that Time Machine 
> backup.
> Always better to start fresh with a new machine.
> 
> - Brad -
> 
> 
> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
> 
> Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
> this computer work.
> Cheers,
> Donna
> 
>> On May 5, 2021, at 3:31 PM, Brad Snyder > > wrote:
>> 
>> I know several VoiceOver users who have new MacBook Airs with the M1 
>> processor, and none of them have experienced the issues you report.
>> I think your issue stems from doing the Time Machine backup from your old 
>> Mac to the new M1 Mac.
>> I don’t necessarily think the macOS update will make any difference, but it 
>> can’t hurt either.
>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>> transfer your old data to the new Mac manually.
>> I think you will have a lot less trouble doing this.
>> 
>> - Brad -
>> 
>> 
>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
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Re: experience with N1 MacBook Air

[Brad Snyder]

That’s your choice.
I think you brought your troubles on yourself by doing that Time Machine backup.
Always better to start fresh with a new machine.

- Brad -


On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
 wrote:

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.
Cheers,
Donna

> On May 5, 2021, at 3:31 PM, Brad Snyder  > wrote:
> 
> I know several VoiceOver users who have new MacBook Airs with the M1 
> processor, and none of them have experienced the issues you report.
> I think your issue stems from doing the Time Machine backup from your old Mac 
> to the new M1 Mac.
> I don’t necessarily think the macOS update will make any difference, but it 
> can’t hurt either.
> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
> transfer your old data to the new Mac manually.
> I think you will have a lot less trouble doing this.
> 
> - Brad -
> 
> 
> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
> 
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
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Re: experience with N1 MacBook Air

[matthew dyer]

Hi Donna,

I am so sorry that you have been having so many problems with getting this 
machine running and and that you have to send it back for return.  I am very 
convinced that whatever was trancefered over from your Time Machine backup is 
the proble.  I hope that you are able to get some sort of conciliation out of 
this.  Maybe explaining the situation to them that they will be able to help.  
I wish you luck with everything.
Matthew



> On May 5, 2021, at 9:25 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Hi all,
> 
> Thanks everyone for your helpful suggestions. But I think there’s a point 
> that has been lost, perhaps in all the messages involved in this thread. 
> There’s something really messed up on this computer. When I open 
> accessibility preferences, and try to check voiceover, I get the spinning 
> Beachball of death. So the problem isn’t that the volume of the voice is 
> turned down to low. There’s something that is keeping VoiceOver speech from 
> running. And I have no idea what it is or how to find it. Clearly, neither 
> did the people at the service provider I went to today. This is something 
> deep in the system somewhere and I don’t know how to find it. And I don’t 
> know anyone who can help me find it. That’s why I’m going to return this 
> computer.
> 
> Thanks for all your helpful suggestions, though. In a normal situation, they 
> would have made sense.
> Cheers,
> Donna
> 
> Sent from my iPhone
> 
>> On May 5, 2021, at 7:12 PM, skipper8...@gmail.com wrote:
>> 
>> Another option to try is connecting a USB headset to the Mac if you can get 
>> a USB adapter for the USBC port.
>> 
>> -Original Message-
>> From: macvisionaries@googlegroups.com  On 
>> Behalf Of alia robinson
>> Sent: Wednesday, May 5, 2021 6:56 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> can you not try to get speech on with your braille display? I know I had to 
>> do that once, did a read all then used the display to turn up my VO volume, 
>> maybe speech volume got muted or turned down.
>> 
>>> On May 5, 2021, at 6:42 PM, 'Donna Goodin' via MacVisionaries 
>>>  wrote:
>>> 
>>> Update finished, still no speech.
>>> Cheers,
>> 
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RE: experience with N1 MacBook Air

[skipper8218]

Hi,
I suspect that this is a software bug somehow.
Maybe someone at Apple's store should reinstall the OS for you by doing a clean 
install.

-Original Message-
From: 'Donna Goodin' via MacVisionaries  
Sent: Wednesday, May 5, 2021 9:26 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

Hi all,

Thanks everyone for your helpful suggestions. But I think there’s a point that 
has been lost, perhaps in all the messages involved in this thread. There’s 
something really messed up on this computer. When I open accessibility 
preferences, and try to check voiceover, I get the spinning Beachball of death. 
So the problem isn’t that the volume of the voice is turned down to low. 
There’s something that is keeping VoiceOver speech from running. And I have no 
idea what it is or how to find it. Clearly, neither did the people at the 
service provider I went to today. This is something deep in the system 
somewhere and I don’t know how to find it. And I don’t know anyone who can help 
me find it. That’s why I’m going to return this computer.

Thanks for all your helpful suggestions, though. In a normal situation, they 
would have made sense.
Cheers,
Donna

Sent from my iPhone

> On May 5, 2021, at 7:12 PM, skipper8...@gmail.com wrote:
> 
> Another option to try is connecting a USB headset to the Mac if you can get 
> a USB adapter for the USBC port.
> 
> -Original Message-
> From: macvisionaries@googlegroups.com  On 
> Behalf Of alia robinson
> Sent: Wednesday, May 5, 2021 6:56 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> can you not try to get speech on with your braille display? I know I had to 
> do that once, did a read all then used the display to turn up my VO volume, 
> maybe speech volume got muted or turned down.
> 
>> On May 5, 2021, at 6:42 PM, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Update finished, still no speech.
>> Cheers,
> 
> -- 
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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi all,

Thanks everyone for your helpful suggestions. But I think there’s a point that 
has been lost, perhaps in all the messages involved in this thread. There’s 
something really messed up on this computer. When I open accessibility 
preferences, and try to check voiceover, I get the spinning Beachball of death. 
So the problem isn’t that the volume of the voice is turned down to low. 
There’s something that is keeping VoiceOver speech from running. And I have no 
idea what it is or how to find it. Clearly, neither did the people at the 
service provider I went to today. This is something deep in the system 
somewhere and I don’t know how to find it. And I don’t know anyone who can help 
me find it. That’s why I’m going to return this computer.

Thanks for all your helpful suggestions, though. In a normal situation, they 
would have made sense.
Cheers,
Donna

Sent from my iPhone

> On May 5, 2021, at 7:12 PM, skipper8...@gmail.com wrote:
> 
> Another option to try is connecting a USB headset to the Mac if you can get 
> a USB adapter for the USBC port.
> 
> -Original Message-
> From: macvisionaries@googlegroups.com  On 
> Behalf Of alia robinson
> Sent: Wednesday, May 5, 2021 6:56 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> can you not try to get speech on with your braille display? I know I had to 
> do that once, did a read all then used the display to turn up my VO volume, 
> maybe speech volume got muted or turned down.
> 
>> On May 5, 2021, at 6:42 PM, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Update finished, still no speech.
>> Cheers,
> 
> -- 
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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi, Karen,

Thanks. This one has been rough. As for the poor business practices, this is a 
place that is in the business of repairing computers. I see both sides of it. 
They don’t make money if they don’t get paid for the work they do. Apple should 
have some kind of contract with them, where they are reimbursed if they work on 
a Warren teed Apple computer. My current plan is to contact Apple in the 
morning, and arrange to return the computer. When I do that, I plan to tell 
them what happened when I took the computer to this particular service 
provider. Honestly, the whole thing is just a mess. I don’t know why my 
computer is doing this. And the behavior of the people at the third-party 
provider is baffling to me. It seems like if I show up with a computer that is 
under warranty, I shouldn’t be charged anything. So anyway, I will let Apple 
know that this happened
Cheers,
Donna

Sent from my iPhone

> On May 5, 2021, at 7:31 PM, Karen Lewellen  wrote:
> 
> Donna,
> i am sorry you are experiencing such frustrations.  almost reason enough to  
> dig out that old typewriter again no?
> Seriously, do report the poor business practices of said third party Apple 
> service  option, Apple needs to know, as I imagine that violates some type of 
> agreement with them.
> Kare
> 
> 
> 
>> On Wed, 5 May 2021, 'Donna Goodin' via MacVisionaries wrote:
>> 
>> Hi Cara,
>> 
>> The people who wanted to charge me were a third-party Apple Service outlet. 
>> I actually bought the computer at an Apple store in another city, because we 
>> don't have one where I live.  I was really surprised, too, given that my 
>> appointment with them was actually set up by the Apple tech I spoke with on 
>> the phone this morning.
>> Cheers,
>> Donna
>> 
>> 
>>>> On May 5, 2021, at 4:20 PM, Cara Quinn  wrote:
>>> 
>>> Wow! Donna! -For what it’s worth, I cannot believe that they even brought 
>>> up the idea of charging you, considering the situation!
>>> 
>>> this is so far over the top in my opinion, that it’s just beyond words. Was 
>>> this the Apple Store or a third-party dealer, if you don’t mind my asking? 
>>> My apologies if I’ve missed this in your message.
>>> 
>>> I wish I had a solution for you or anything that I could think of to help.
>>> 
>>> I also have an M1 MBA and while my time moving into it wasn’t necessarily 
>>> super smooth, it has not been nearly what you’re seeing. Personally, I also 
>>> thought of abandoning the M1 and going back to an Intel machine until the 
>>> kinks with Big Sur were worked out. I’m very sorry to hear about your 
>>> experience, and to whatever vendor thought it was a good idea to charge 
>>> you, (be it Apple or otherwise) then shame on them! This is absolutely 
>>> disgraceful behavior for any vendor.
>>> 
>>> If I can think of anything that might help I’ll certainly post.
>>> 
>>> Best of luck to you Donna.
>>> 
>>> Cheers!
>>> 
>>> Cara
>>> 
>>> 
>>>> On May 5, 2021, at 1:19 PM, 'Donna Goodin' via MacVisionaries 
>>>>  wrote:
>>>> 
>>>> Because my computer wouldn't accept the invitation to screen share. and 
>>>> when I went to the service dealer, they would have done it, but they were 
>>>> going to charge me.  I'll be ***ed, if I am going to spend money fixing a 
>>>> computer that I just unboxed yesterday.
>>>> Cheers,
>>>> Donna
>>>> 
>>>> 
>>>>> On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:
>>>>> 
>>>>> Okay,
>>>>> I wonder why the staff at Apple couldn't just do a clean install of Big 
>>>>> Sir for you.
>>>>> Hope all goes well with the update.
>>>>> 
>>>>> -Original Message-
>>>>> From: 'Donna Goodin' via MacVisionaries 
>>>>> Sent: Wednesday, May 5, 2021 3:16 PM
>>>>> To: macvisionaries@googlegroups.com
>>>>> Subject: Re: experience with N1 MacBook Air
>>>>> 
>>>>> Yes, if I could get the computer to speak.  But so far, neither I nor 
>>>>> several others have been able to make that happen.  There should not be 
>>>>> compatibility issues, since my MBP is also running Big Sur and has been 
>>>>> kept updated.
>>>>> Cheers,
>>>>> Donna
>>>>> 
>>>>> 
>>>>>> On May 5, 2021, at 2:10 P

Re: experience with N1 MacBook Air

[Karen Lewellen]

Donna,
i am sorry you are experiencing such frustrations.  almost reason enough 
to  dig out that old typewriter again no?
Seriously, do report the poor business practices of said third party Apple 
service  option, Apple needs to know, as I imagine that violates some type 
of agreement with them.

Kare



On Wed, 5 May 2021, 'Donna Goodin' via MacVisionaries wrote:


Hi Cara,

The people who wanted to charge me were a third-party Apple Service outlet. I 
actually bought the computer at an Apple store in another city, because we 
don't have one where I live.  I was really surprised, too, given that my 
appointment with them was actually set up by the Apple tech I spoke with on the 
phone this morning.
Cheers,
Donna



On May 5, 2021, at 4:20 PM, Cara Quinn  wrote:

Wow! Donna! -For what it’s worth, I cannot believe that they even brought up 
the idea of charging you, considering the situation!

this is so far over the top in my opinion, that it’s just beyond words. Was 
this the Apple Store or a third-party dealer, if you don’t mind my asking? My 
apologies if I’ve missed this in your message.

I wish I had a solution for you or anything that I could think of to help.

I also have an M1 MBA and while my time moving into it wasn’t necessarily super 
smooth, it has not been nearly what you’re seeing. Personally, I also thought 
of abandoning the M1 and going back to an Intel machine until the kinks with 
Big Sur were worked out. I’m very sorry to hear about your experience, and to 
whatever vendor thought it was a good idea to charge you, (be it Apple or 
otherwise) then shame on them! This is absolutely disgraceful behavior for any 
vendor.

If I can think of anything that might help I’ll certainly post.

Best of luck to you Donna.

Cheers!

Cara



On May 5, 2021, at 1:19 PM, 'Donna Goodin' via MacVisionaries 
 wrote:

Because my computer wouldn't accept the invitation to screen share. and when I 
went to the service dealer, they would have done it, but they were going to 
charge me.  I'll be ***ed, if I am going to spend money fixing a computer that 
I just unboxed yesterday.
Cheers,
Donna



On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:

Okay,
I wonder why the staff at Apple couldn't just do a clean install of Big Sir for 
you.
Hope all goes well with the update.

-Original Message-
From: 'Donna Goodin' via MacVisionaries 
Sent: Wednesday, May 5, 2021 3:16 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

Yes, if I could get the computer to speak.  But so far, neither I nor several 
others have been able to make that happen.  There should not be compatibility 
issues, since my MBP is also running Big Sur and has been kept updated.
Cheers,
Donna



On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:

Okay,
I should have clarified.
Can you move all your documents to the cloud and use that instead of Time 
Machine?
Maybe something in the previous backup isn't compatible between the two 
computers?
I'm new to the Mac, but I remember a time when there were compatibility issues 
between JAWS and older versions of Windows.

-Original Message-
From: 'Donna Goodin' via MacVisionaries 
Sent: Wednesday, May 5, 2021 3:08 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

Not quite sure what you're asking.  A lot of my documents are in the cloud, but 
not all.  If you're asking about signing out of iCloud, my husband will have to 
help me do that, since I have no access to the computer without speech.
Cheers,
Donna



On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:

Hi,
Can you get your data from the cloud?

-Original Message-
From: 'Donna Goodin' via MacVisionaries 
Sent: Wednesday, May 5, 2021 2:59 PM
To: via MacVisionaries 
Subject: experience with N1 MacBook Air

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the

RE: experience with N1 MacBook Air

[skipper8218]

Another option to try is connecting a USB headset to the Mac if you can get a 
USB adapter for the USBC port.

-Original Message-
From: macvisionaries@googlegroups.com  On 
Behalf Of alia robinson
Sent: Wednesday, May 5, 2021 6:56 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

can you not try to get speech on with your braille display? I know I had to do 
that once, did a read all then used the display to turn up my VO volume, maybe 
speech volume got muted or turned down.

> On May 5, 2021, at 6:42 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Update finished, still no speech.
> Cheers,

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Re: experience with N1 MacBook Air

[alia robinson]

LOL, I should have read farther. I just said the same thing.

> On May 5, 2021, at 6:34 PM, Pete De Vasto  wrote:
> 
> Donna,
> 
> I so totally understand and feel terrible about all the frustrations you’ve 
> been going through with this setup. I know, through talking with you on 
> another list, that you do have access to Braille as well. Have you, by any 
> chance, attempted to hook up a Braille Display to see if VO communicates at 
> least with that? Perhaps that might be an alternative to help you. I know 
> that Braille support is not the greatest, but it has in fact bailed me out 
> sometimes, so had to ask.   And I bet you already did think about it, and  
> maybe you’ve  even tried That option.

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Re: experience with N1 MacBook Air

[alia robinson]

can you not try to get speech on with your braille display? I know I had to do 
that once, did a read all then used the display to turn up my VO volume, maybe 
speech volume got muted or turned down.

> On May 5, 2021, at 6:42 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Update finished, still no speech.
> Cheers,

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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Update finished, still no speech.
Cheers,
Donna


> On May 5, 2021, at 4:35 PM, kliph miller Sr  wrote:
> 
> With a M1 Mac, you just hold down the power button for about 10 seconds, then 
> do the usual command f5 and VoiceOver will come on.  I am also sorry you are 
> having so much trouble, I have setup 3 M1 Macs, 2 from time machine backups, 
> and haven’t had these issues.
> 
> 
>> On May 5, 2021, at 4:26 PM, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Can you refresh me on how to boot in recovery mode? Oddly enough, in 12 
>> years of using a Mac, I've never had to do that.
>> Cheers,
>> Donna
>> 
>>> On May 5, 2021, at 4:19 PM, matthew dyer >> <mailto:ilovecountrymusic...@gmail.com>> wrote:
>>> 
>>> Yes.  Wile in recovery mode.  CMD+F5 will bring up VO.  You can then go 
>>> into disk utility and erase the drive then chuse reinstall Mac OS from 
>>> there.
>>> 
>>> Matthew
>>> 
>>> 
>>> 
>>>> On May 5, 2021, at 4:33 PM, >>> <mailto:skipper8...@gmail.com>> >>> <mailto:skipper8...@gmail.com>> wrote:
>>>> 
>>>> How can you wipe a Mac if you have no speech?
>>>> Command f5 should start VoiceOver.
>>>> Can you wipe the Mac in recovery mode and get speech separate from the OS?
>>>>  
>>>> From: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com> >>> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>>>> Sent: Wednesday, May 5, 2021 4:31 PM
>>>> To: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com>
>>>> Subject: Re: experience with N1 MacBook Air
>>>>  
>>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>>> processor, and none of them have experienced the issues you report.
>>>> I think your issue stems from doing the Time Machine backup from your old 
>>>> Mac to the new M1 Mac.
>>>> I don’t necessarily think the macOS update will make any difference, but 
>>>> it can’t hurt either.
>>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>>> transfer your old data to the new Mac manually.
>>>> I think you will have a lot less trouble doing this.
>>>>  
>>>> - Brad -
>>>> 
>>>>  
>>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>>> mailto:macvisionaries@googlegroups.com>> 
>>>> wrote:
>>>>  
>>>> Hi all,
>>>> 
>>>> Recently there has been a discussion about the new MBA, so I thought I 
>>>> would share my experience.
>>>> 
>>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>>> migrated my data using a time machine backup, VO went silent.
>>>> 
>>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>>> hold, then another half hour on the phone with some idiot who spent the 
>>>> call directing me to position the camera on my phone with one hand so she 
>>>> could see the screen, while she directed the finger on my other hand to 
>>>> select and activate items on the trackpad.  to say the least, the 
>>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>>> the problem, as I could do nothing without sighted assistance.  We were 
>>>> not successful.
>>>> 
>>>> This morning I called Apple to request a replacement.  I spent another 
>>>> half hour on the phone with a very nice support person, at the end of 
>>>> which, he directed me to take my computer to the local authorized Apple 
>>>> Service dealer.  My husband and I both just took two hours off work to do 
>>>> that.  I just got back from there.  They weren't able to fix it either.  
>>>> He said that it looks like VO is unable to select a voice, and has 
>>>> recommended that I install the latest Big Sur update.  I'm downloading it 
>>>> now.  If that doesn't work, I'm going to demand a return, and go back to 
>>>> using m

Re: experience with N1 MacBook Air

[Pete De Vasto]

Donna,

I so totally understand and feel terrible about all the frustrations you’ve 
been going through with this setup. I know, through talking with you on another 
list, that you do have access to Braille as well. Have you, by any chance, 
attempted to hook up a Braille Display to see if VO communicates at least with 
that? Perhaps that might be an alternative to help you. I know that Braille 
support is not the greatest, but it has in fact bailed me out sometimes, so had 
to ask.   And I bet you already did think about it, and  maybe you’ve  even 
tried That option.

Pete De Vasto

> On May 5, 2021, at 3:04 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Ugh! My belated sympathies.  I've been buying computers since 1990, and this 
> is the worst experience I've ever had.  Glad you got your situation sorted 
> out.
> Cheers,
> Donna
> 
>> On May 5, 2021, at 4:48 PM, Michael Marshall  
>> wrote:
>> 
>> ahh,
>> Another extremely painful Time Machine migration.
>> I had this exact same problem when I picked up my 2019 MacBook Pro.
>> Sometimes there are settings from the old system that don't play nice with a 
>> brand-new Mac.
>> It's one of the reasons I use carbon copy cloner but still, this should not 
>> happen but I'm sure it was not fun at all. Certainly wasn't in my case.
>> 
>>> On 6 May 2021, at 4:59 am, 'Donna Goodin' via MacVisionaries 
>>>  wrote:
>>> 
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
>>> -- 
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>>> Visionaries list.
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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Ugh! My belated sympathies.  I've been buying computers since 1990, and this is 
the worst experience I've ever had.  Glad you got your situation sorted out.
Cheers,
Donna

> On May 5, 2021, at 4:48 PM, Michael Marshall  
> wrote:
> 
> ahh,
> Another extremely painful Time Machine migration.
> I had this exact same problem when I picked up my 2019 MacBook Pro.
> Sometimes there are settings from the old system that don't play nice with a 
> brand-new Mac.
> It's one of the reasons I use carbon copy cloner but still, this should not 
> happen but I'm sure it was not fun at all. Certainly wasn't in my case.
> 
>> On 6 May 2021, at 4:59 am, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
>> -- 
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>> Visionaries list.
>> 
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>> you feel that a member's post is inappropriate, please contact the owners or 
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>> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>> 
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>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
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> 
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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Thanks so much, Kliph!

I'm glad to hear Time Machine worked well for you. I've used it to migrate 
stuff since 2013 and never had a problem.  That isn't to say it wasn't the 
problem this time, honestly, I have no idea what the problem could be.  But the 
guy at Apple didn't seem to think the time machine migration had caused it 
either.

Anyway, once i get the Big Sur update installed, I'll try booting into recovery 
mode, and see if that brings up VO.  My husband isn't a Mac user, so I'd much 
rather be the one who's wiping the hard disk.
Cheers,
Donna


> On May 5, 2021, at 4:35 PM, kliph miller Sr  wrote:
> 
> With a M1 Mac, you just hold down the power button for about 10 seconds, then 
> do the usual command f5 and VoiceOver will come on.  I am also sorry you are 
> having so much trouble, I have setup 3 M1 Macs, 2 from time machine backups, 
> and haven’t had these issues.
> 
> 
>> On May 5, 2021, at 4:26 PM, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Can you refresh me on how to boot in recovery mode? Oddly enough, in 12 
>> years of using a Mac, I've never had to do that.
>> Cheers,
>> Donna
>> 
>>> On May 5, 2021, at 4:19 PM, matthew dyer >> <mailto:ilovecountrymusic...@gmail.com>> wrote:
>>> 
>>> Yes.  Wile in recovery mode.  CMD+F5 will bring up VO.  You can then go 
>>> into disk utility and erase the drive then chuse reinstall Mac OS from 
>>> there.
>>> 
>>> Matthew
>>> 
>>> 
>>> 
>>>> On May 5, 2021, at 4:33 PM, >>> <mailto:skipper8...@gmail.com>> >>> <mailto:skipper8...@gmail.com>> wrote:
>>>> 
>>>> How can you wipe a Mac if you have no speech?
>>>> Command f5 should start VoiceOver.
>>>> Can you wipe the Mac in recovery mode and get speech separate from the OS?
>>>>  
>>>> From: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com> >>> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>>>> Sent: Wednesday, May 5, 2021 4:31 PM
>>>> To: macvisionaries@googlegroups.com 
>>>> <mailto:macvisionaries@googlegroups.com>
>>>> Subject: Re: experience with N1 MacBook Air
>>>>  
>>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>>> processor, and none of them have experienced the issues you report.
>>>> I think your issue stems from doing the Time Machine backup from your old 
>>>> Mac to the new M1 Mac.
>>>> I don’t necessarily think the macOS update will make any difference, but 
>>>> it can’t hurt either.
>>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>>> transfer your old data to the new Mac manually.
>>>> I think you will have a lot less trouble doing this.
>>>>  
>>>> - Brad -
>>>> 
>>>>  
>>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>>> mailto:macvisionaries@googlegroups.com>> 
>>>> wrote:
>>>>  
>>>> Hi all,
>>>> 
>>>> Recently there has been a discussion about the new MBA, so I thought I 
>>>> would share my experience.
>>>> 
>>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>>> migrated my data using a time machine backup, VO went silent.
>>>> 
>>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>>> hold, then another half hour on the phone with some idiot who spent the 
>>>> call directing me to position the camera on my phone with one hand so she 
>>>> could see the screen, while she directed the finger on my other hand to 
>>>> select and activate items on the trackpad.  to say the least, the 
>>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>>> the problem, as I could do nothing without sighted assistance.  We were 
>>>> not successful.
>>>> 
>>>> This morning I called Apple to request a replacement.  I spent another 
>>>> half hour on the phone with a very nice support person, at the end of 
>>>> which, he directed

Re: experience with N1 MacBook Air

[Michael Marshall]

ahh,
Another extremely painful Time Machine migration.
I had this exact same problem when I picked up my 2019 MacBook Pro.
Sometimes there are settings from the old system that don't play nice with a 
brand-new Mac.
It's one of the reasons I use carbon copy cloner but still, this should not 
happen but I'm sure it was not fun at all. Certainly wasn't in my case.

> On 6 May 2021, at 4:59 am, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com.

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feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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Re: experience with N1 MacBook Air

[kliph miller Sr]

With a M1 Mac, you just hold down the power button for about 10 seconds, then 
do the usual command f5 and VoiceOver will come on.  I am also sorry you are 
having so much trouble, I have setup 3 M1 Macs, 2 from time machine backups, 
and haven’t had these issues.


> On May 5, 2021, at 4:26 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Can you refresh me on how to boot in recovery mode? Oddly enough, in 12 years 
> of using a Mac, I've never had to do that.
> Cheers,
> Donna
> 
>> On May 5, 2021, at 4:19 PM, matthew dyer > <mailto:ilovecountrymusic...@gmail.com>> wrote:
>> 
>> Yes.  Wile in recovery mode.  CMD+F5 will bring up VO.  You can then go into 
>> disk utility and erase the drive then chuse reinstall Mac OS from there.
>> 
>> Matthew
>> 
>> 
>> 
>>> On May 5, 2021, at 4:33 PM, >> <mailto:skipper8...@gmail.com>> >> <mailto:skipper8...@gmail.com>> wrote:
>>> 
>>> How can you wipe a Mac if you have no speech?
>>> Command f5 should start VoiceOver.
>>> Can you wipe the Mac in recovery mode and get speech separate from the OS?
>>>  
>>> From: macvisionaries@googlegroups.com 
>>> <mailto:macvisionaries@googlegroups.com> >> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>>> Sent: Wednesday, May 5, 2021 4:31 PM
>>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>>> Subject: Re: experience with N1 MacBook Air
>>>  
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>>  
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi Cara,

The people who wanted to charge me were a third-party Apple Service outlet. I 
actually bought the computer at an Apple store in another city, because we 
don't have one where I live.  I was really surprised, too, given that my 
appointment with them was actually set up by the Apple tech I spoke with on the 
phone this morning.
Cheers,
Donna


> On May 5, 2021, at 4:20 PM, Cara Quinn  wrote:
> 
> Wow! Donna! -For what it’s worth, I cannot believe that they even brought up 
> the idea of charging you, considering the situation!
> 
> this is so far over the top in my opinion, that it’s just beyond words. Was 
> this the Apple Store or a third-party dealer, if you don’t mind my asking? My 
> apologies if I’ve missed this in your message.
> 
> I wish I had a solution for you or anything that I could think of to help.
> 
> I also have an M1 MBA and while my time moving into it wasn’t necessarily 
> super smooth, it has not been nearly what you’re seeing. Personally, I also 
> thought of abandoning the M1 and going back to an Intel machine until the 
> kinks with Big Sur were worked out. I’m very sorry to hear about your 
> experience, and to whatever vendor thought it was a good idea to charge you, 
> (be it Apple or otherwise) then shame on them! This is absolutely disgraceful 
> behavior for any vendor.
> 
> If I can think of anything that might help I’ll certainly post.
> 
> Best of luck to you Donna.
> 
> Cheers!
> 
> Cara
> 
> 
>> On May 5, 2021, at 1:19 PM, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Because my computer wouldn't accept the invitation to screen share. and when 
>> I went to the service dealer, they would have done it, but they were going 
>> to charge me.  I'll be ***ed, if I am going to spend money fixing a computer 
>> that I just unboxed yesterday.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:
>>> 
>>> Okay,
>>> I wonder why the staff at Apple couldn't just do a clean install of Big Sir 
>>> for you.
>>> Hope all goes well with the update.
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 3:16 PM
>>> To: macvisionaries@googlegroups.com
>>> Subject: Re: experience with N1 MacBook Air
>>> 
>>> Yes, if I could get the computer to speak.  But so far, neither I nor 
>>> several others have been able to make that happen.  There should not be 
>>> compatibility issues, since my MBP is also running Big Sur and has been 
>>> kept updated.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>>>> 
>>>> Okay,
>>>> I should have clarified.
>>>> Can you move all your documents to the cloud and use that instead of Time 
>>>> Machine?
>>>> Maybe something in the previous backup isn't compatible between the two 
>>>> computers?
>>>> I'm new to the Mac, but I remember a time when there were compatibility 
>>>> issues between JAWS and older versions of Windows. 
>>>> 
>>>> -Original Message-
>>>> From: 'Donna Goodin' via MacVisionaries  
>>>> Sent: Wednesday, May 5, 2021 3:08 PM
>>>> To: macvisionaries@googlegroups.com
>>>> Subject: Re: experience with N1 MacBook Air
>>>> 
>>>> Not quite sure what you're asking.  A lot of my documents are in the 
>>>> cloud, but not all.  If you're asking about signing out of iCloud, my 
>>>> husband will have to help me do that, since I have no access to the 
>>>> computer without speech.
>>>> Cheers,
>>>> Donna
>>>> 
>>>> 
>>>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>>>> 
>>>>> Hi,
>>>>> Can you get your data from the cloud? 
>>>>> 
>>>>> -Original Message-
>>>>> From: 'Donna Goodin' via MacVisionaries  
>>>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>>>> To: via MacVisionaries 
>>>>> Subject: experience with N1 MacBook Air
>>>>> 
>>>>> Hi all,
>>>>> 
>>>>> Recently there has been a discussion about the new MBA, so I thought I 
>>>>> would share my experience.
>>>>> 
>>>>> I unboxed my MBA yesterday afternoon, and

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Can you refresh me on how to boot in recovery mode? Oddly enough, in 12 years 
of using a Mac, I've never had to do that.
Cheers,
Donna

> On May 5, 2021, at 4:19 PM, matthew dyer  
> wrote:
> 
> Yes.  Wile in recovery mode.  CMD+F5 will bring up VO.  You can then go into 
> disk utility and erase the drive then chuse reinstall Mac OS from there.
> 
> Matthew
> 
> 
> 
>> On May 5, 2021, at 4:33 PM, > <mailto:skipper8...@gmail.com>> > <mailto:skipper8...@gmail.com>> wrote:
>> 
>> How can you wipe a Mac if you have no speech?
>> Command f5 should start VoiceOver.
>> Can you wipe the Mac in recovery mode and get speech separate from the OS?
>>  
>> From: macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com> > <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>> Sent: Wednesday, May 5, 2021 4:31 PM
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Subject: Re: experience with N1 MacBook Air
>>  
>> I know several VoiceOver users who have new MacBook Airs with the M1 
>> processor, and none of them have experienced the issues you report.
>> I think your issue stems from doing the Time Machine backup from your old 
>> Mac to the new M1 Mac.
>> I don’t necessarily think the macOS update will make any difference, but it 
>> can’t hurt either.
>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>> transfer your old data to the new Mac manually.
>> I think you will have a lot less trouble doing this.
>>  
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>> mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you 
>> can reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
>> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvis

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Hi Matthew,

The volume on the system sounds is quite high, I can control that using the 
function keys, so I don't think that's an issue.

If I send the computer back, I'll have to wipe the drive, but my patience is 
pretty much run out, so I don't think I'll try setting it up again.  Thanks for 
the suggestions, though. :)
Cheers,
Donna


> On May 5, 2021, at 4:13 PM, matthew dyer  
> wrote:
> 
> Hi Donnwa,
> Have you tried resetting things and then during the setup, chusing not to 
> migrate your settings?  Also, are you tried playing anything to see if by 
> chance the sound may be either muted or down in some way?  Just a thoought.  
> As a rool
> Of thumb, I usually do not migrate my things from a backup, but if I need 
> something I can just copy it over manually.
> 
> Matthew
> 
> 
>> On May 5, 2021, at 3:16 PM, 'Donna Goodin' via MacVisionaries 
>>  wrote:
>> 
>> Yes, if I could get the computer to speak.  But so far, neither I nor 
>> several others have been able to make that happen.  There should not be 
>> compatibility issues, since my MBP is also running Big Sur and has been kept 
>> updated.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>>> 
>>> Okay,
>>> I should have clarified.
>>> Can you move all your documents to the cloud and use that instead of Time 
>>> Machine?
>>> Maybe something in the previous backup isn't compatible between the two 
>>> computers?
>>> I'm new to the Mac, but I remember a time when there were compatibility 
>>> issues between JAWS and older versions of Windows. 
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 3:08 PM
>>> To: macvisionaries@googlegroups.com
>>> Subject: Re: experience with N1 MacBook Air
>>> 
>>> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
>>> but not all.  If you're asking about signing out of iCloud, my husband will 
>>> have to help me do that, since I have no access to the computer without 
>>> speech.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>>> 
>>>> Hi,
>>>> Can you get your data from the cloud? 
>>>> 
>>>> -Original Message-
>>>> From: 'Donna Goodin' via MacVisionaries  
>>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>>> To: via MacVisionaries 
>>>> Subject: experience with N1 MacBook Air
>>>> 
>>>> Hi all,
>>>> 
>>>> Recently there has been a discussion about the new MBA, so I thought I 
>>>> would share my experience.
>>>> 
>>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>>> migrated my data using a time machine backup, VO went silent.
>>>> 
>>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>>> hold, then another half hour on the phone with some idiot who spent the 
>>>> call directing me to position the camera on my phone with one hand so she 
>>>> could see the screen, while she directed the finger on my other hand to 
>>>> select and activate items on the trackpad.  to say the least, the 
>>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>>> the problem, as I could do nothing without sighted assistance.  We were 
>>>> not successful.
>>>> 
>>>> This morning I called Apple to request a replacement.  I spent another 
>>>> half hour on the phone with a very nice support person, at the end of 
>>>> which, he directed me to take my computer to the local authorized Apple 
>>>> Service dealer.  My husband and I both just took two hours off work to do 
>>>> that.  I just got back from there.  They weren't able to fix it either.  
>>>> He said that it looks like VO is unable to select a voice, and has 
>>>> recommended that I install the latest Big Sur update.  I'm downloading it 
>>>> now.  If that doesn't work, I'm going to demand a return, and go back to 
>>>> using my 2017 MacBook Pro, which works ju

Re: experience with N1 MacBook Air

[Cara Quinn]

Wow! Donna! -For what it’s worth, I cannot believe that they even brought up 
the idea of charging you, considering the situation!

this is so far over the top in my opinion, that it’s just beyond words. Was 
this the Apple Store or a third-party dealer, if you don’t mind my asking? My 
apologies if I’ve missed this in your message.

I wish I had a solution for you or anything that I could think of to help.

I also have an M1 MBA and while my time moving into it wasn’t necessarily super 
smooth, it has not been nearly what you’re seeing. Personally, I also thought 
of abandoning the M1 and going back to an Intel machine until the kinks with 
Big Sur were worked out. I’m very sorry to hear about your experience, and to 
whatever vendor thought it was a good idea to charge you, (be it Apple or 
otherwise) then shame on them! This is absolutely disgraceful behavior for any 
vendor.

If I can think of anything that might help I’ll certainly post.

Best of luck to you Donna.

Cheers!

Cara


> On May 5, 2021, at 1:19 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Because my computer wouldn't accept the invitation to screen share. and when 
> I went to the service dealer, they would have done it, but they were going to 
> charge me.  I'll be ***ed, if I am going to spend money fixing a computer 
> that I just unboxed yesterday.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:
>> 
>> Okay,
>> I wonder why the staff at Apple couldn't just do a clean install of Big Sir 
>> for you.
>> Hope all goes well with the update.
>> 
>> -Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 3:16 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> Yes, if I could get the computer to speak.  But so far, neither I nor 
>> several others have been able to make that happen.  There should not be 
>> compatibility issues, since my MBP is also running Big Sur and has been kept 
>> updated.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>>> 
>>> Okay,
>>> I should have clarified.
>>> Can you move all your documents to the cloud and use that instead of Time 
>>> Machine?
>>> Maybe something in the previous backup isn't compatible between the two 
>>> computers?
>>> I'm new to the Mac, but I remember a time when there were compatibility 
>>> issues between JAWS and older versions of Windows. 
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 3:08 PM
>>> To: macvisionaries@googlegroups.com
>>> Subject: Re: experience with N1 MacBook Air
>>> 
>>> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
>>> but not all.  If you're asking about signing out of iCloud, my husband will 
>>> have to help me do that, since I have no access to the computer without 
>>> speech.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>>> 
>>>> Hi,
>>>> Can you get your data from the cloud? 
>>>> 
>>>> -Original Message-
>>>> From: 'Donna Goodin' via MacVisionaries  
>>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>>> To: via MacVisionaries 
>>>> Subject: experience with N1 MacBook Air
>>>> 
>>>> Hi all,
>>>> 
>>>> Recently there has been a discussion about the new MBA, so I thought I 
>>>> would share my experience.
>>>> 
>>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>>> migrated my data using a time machine backup, VO went silent.
>>>> 
>>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>>> hold, then another half hour on the phone with some idiot who spent the 
>>>> call directing me to position the camera on my phone with one hand so she 
>>>> could see the screen, while she directed the finger on my other hand to 
>>>> select and activate items on the trackpad.  to say the least, the 
>>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>>> hung up.  My husband and I spent most of last night trying

RE: experience with N1 MacBook Air

[skipper8218]

That is what I thought though I hope I never had to go through that.

 

From: macvisionaries@googlegroups.com  On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 4:43 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

Yes.  Once in Recovery mode, use CMD + F5 to start VO.


- Brad -

 

On May 5, 2021, at 15:33, mailto:skipper8...@gmail.com> 
> mailto:skipper8...@gmail.com> > wrote:

 

How can you wipe a Mac if you have no speech?

Command f5 should start VoiceOver.

Can you wipe the Mac in recovery mode and get speech separate from the OS?

 

From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>  
mailto:macvisionaries@googlegroups.com> > On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 4:31 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
Subject: Re: experience with N1 MacBook Air

 

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.

I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.

I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.

I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.

I think you will have a lot less trouble doing this.

 

- Brad -

 

On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

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Re: experience with N1 MacBook Air

[matthew dyer]

Yes.  Wile in recovery mode.  CMD+F5 will bring up VO.  You can then go into 
disk utility and erase the drive then chuse reinstall Mac OS from there.

Matthew



> On May 5, 2021, at 4:33 PM,   
> wrote:
> 
> How can you wipe a Mac if you have no speech?
> Command f5 should start VoiceOver.
> Can you wipe the Mac in recovery mode and get speech separate from the OS?
>  
> From: macvisionaries@googlegroups.com  On 
> Behalf Of Brad Snyder
> Sent: Wednesday, May 5, 2021 4:31 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
>  
> I know several VoiceOver users who have new MacBook Airs with the M1 
> processor, and none of them have experienced the issues you report.
> I think your issue stems from doing the Time Machine backup from your old Mac 
> to the new M1 Mac.
> I don’t necessarily think the macOS update will make any difference, but it 
> can’t hurt either.
> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
> transfer your old data to the new Mac manually.
> I think you will have a lot less trouble doing this.
>  
> - Brad -
> 
>  
> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
>  
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you can 
> reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
> --- 
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>  
> <https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com>.
>  
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
>  
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 

Re: experience with N1 MacBook Air

[matthew dyer]

Hi Donnwa,
Have you tried resetting things and then during the setup, chusing not to 
migrate your settings?  Also, are you tried playing anything to see if by 
chance the sound may be either muted or down in some way?  Just a thoought.  As 
a rool
 Of thumb, I usually do not migrate my things from a backup, but if I need 
something I can just copy it over manually.

Matthew


> On May 5, 2021, at 3:16 PM, 'Donna Goodin' via MacVisionaries 
>  wrote:
> 
> Yes, if I could get the computer to speak.  But so far, neither I nor several 
> others have been able to make that happen.  There should not be compatibility 
> issues, since my MBP is also running Big Sur and has been kept updated.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>> 
>> Okay,
>> I should have clarified.
>> Can you move all your documents to the cloud and use that instead of Time 
>> Machine?
>> Maybe something in the previous backup isn't compatible between the two 
>> computers?
>> I'm new to the Mac, but I remember a time when there were compatibility 
>> issues between JAWS and older versions of Windows. 
>> 
>> -Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 3:08 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
>> but not all.  If you're asking about signing out of iCloud, my husband will 
>> have to help me do that, since I have no access to the computer without 
>> speech.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>> 
>>> Hi,
>>> Can you get your data from the cloud? 
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>> To: via MacVisionaries 
>>> Subject: experience with N1 MacBook Air
>>> 
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather than posting on the list itself.
>>> 
>>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at: 
>>>  mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
>>> caraqu...@caraquinn.com
>>> 
>>> Th

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

I've already invested hours in this thing. I'm so done!!!
Donna

> On May 5, 2021, at 3:33 PM, skipper8...@gmail.com wrote:
> 
> How can you wipe a Mac if you have no speech?
> Command f5 should start VoiceOver.
> Can you wipe the Mac in recovery mode and get speech separate from the OS?
>  
> From: macvisionaries@googlegroups.com 
> <mailto:macvisionaries@googlegroups.com>  <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
> Sent: Wednesday, May 5, 2021 4:31 PM
> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
> Subject: Re: experience with N1 MacBook Air
>  
> I know several VoiceOver users who have new MacBook Airs with the M1 
> processor, and none of them have experienced the issues you report.
> I think your issue stems from doing the Time Machine backup from your old Mac 
> to the new M1 Mac.
> I don’t necessarily think the macOS update will make any difference, but it 
> can’t hurt either.
> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
> transfer your old data to the new Mac manually.
> I think you will have a lot less trouble doing this.
>  
> - Brad -
> 
>  
> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
>  
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu <mailto:mk...@ucla.edu> and your owner is Cara Quinn - you can 
> reach Cara at caraqu...@caraquinn.com <mailto:caraqu...@caraquinn.com>
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> <http://www.mail-archive.com/macvisionaries@googlegroups.com/>
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>  
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> The following information is important for all members of the Mac Visionaries 
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>  
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
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>  

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Sorry, Brad, but after this, I'm done! I've worked way too hard to make 
this computer work.
Cheers,
Donna

> On May 5, 2021, at 3:31 PM, Brad Snyder  wrote:
> 
> I know several VoiceOver users who have new MacBook Airs with the M1 
> processor, and none of them have experienced the issues you report.
> I think your issue stems from doing the Time Machine backup from your old Mac 
> to the new M1 Mac.
> I don’t necessarily think the macOS update will make any difference, but it 
> can’t hurt either.
> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
> transfer your old data to the new Mac manually.
> I think you will have a lot less trouble doing this.
> 
> - Brad -
> 
> 
> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
> mailto:macvisionaries@googlegroups.com>> 
> wrote:
> 
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu  and your owner is Cara Quinn - you can 
> reach Cara at caraqu...@caraquinn.com 
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/ 
> 
> --- 
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> 
> 
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>  
> If you have any questions or concerns about the running of this list, or if 
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>  
> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: 
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
>  
> The archives for this list can be searched at:
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> 
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Re: experience with N1 MacBook Air

[Brad Snyder]

Yes.  Once in Recovery mode, use CMD + F5 to start VO.

- Brad -


On May 5, 2021, at 15:33,   wrote:

How can you wipe a Mac if you have no speech?
Command f5 should start VoiceOver.
Can you wipe the Mac in recovery mode and get speech separate from the OS?
 
From: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com> 
mailto:macvisionaries@googlegroups.com>> On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 4:31 PM
To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
Subject: Re: experience with N1 MacBook Air
 
I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.
I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.
I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.
I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.
I think you will have a lot less trouble doing this.
 
- Brad -

 
On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com>> 
wrote:
 
Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

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RE: experience with N1 MacBook Air

[skipper8218]

How can you wipe a Mac if you have no speech?

Command f5 should start VoiceOver.

Can you wipe the Mac in recovery mode and get speech separate from the OS?

 

From: macvisionaries@googlegroups.com  On 
Behalf Of Brad Snyder
Sent: Wednesday, May 5, 2021 4:31 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

 

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.

I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.

I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.

I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.

I think you will have a lot less trouble doing this.

 

- Brad -

 

On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
mailto:macvisionaries@googlegroups.com> > 
wrote:

 

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

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Re: experience with N1 MacBook Air

[Brad Snyder]

I know several VoiceOver users who have new MacBook Airs with the M1 processor, 
and none of them have experienced the issues you report.
I think your issue stems from doing the Time Machine backup from your old Mac 
to the new M1 Mac.
I don’t necessarily think the macOS update will make any difference, but it 
can’t hurt either.
I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
transfer your old data to the new Mac manually.
I think you will have a lot less trouble doing this.

- Brad -


On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
 wrote:

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

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Re: experience with N1 MacBook Air

[Anders Holmberg]

Hi!
Hmm, sounds interesting.
Not fun though.
Well I will take that for consideration when the time comes to get a new Mac.
The thing is that they smoothly will face out all intel Macs so I was thinking 
that the sooner the better.
/A

> 5 maj 2021 kl. 20:59 skrev 'Donna Goodin' via MacVisionaries 
> :
> 
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
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> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
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Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

No, I've never needed it.  But I just purchased the computer on Saturday, so 
I'm still within the first 90 days.
Donna


> On May 5, 2021, at 2:31 PM, skipper8...@gmail.com wrote:
> 
> Well,
> I thought that all macs came with a warranty and you shouldn't be charged.
> Did you purchase Apple Care?
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 3:20 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> Because my computer wouldn't accept the invitation to screen share. and when 
> I went to the service dealer, they would have done it, but they were going to 
> charge me.  I'll be ***ed, if I am going to spend money fixing a computer 
> that I just unboxed yesterday.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:
>> 
>> Okay,
>> I wonder why the staff at Apple couldn't just do a clean install of Big Sir 
>> for you.
>> Hope all goes well with the update.
>> 
>> -Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 3:16 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> Yes, if I could get the computer to speak.  But so far, neither I nor 
>> several others have been able to make that happen.  There should not be 
>> compatibility issues, since my MBP is also running Big Sur and has been kept 
>> updated.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>>> 
>>> Okay,
>>> I should have clarified.
>>> Can you move all your documents to the cloud and use that instead of Time 
>>> Machine?
>>> Maybe something in the previous backup isn't compatible between the two 
>>> computers?
>>> I'm new to the Mac, but I remember a time when there were compatibility 
>>> issues between JAWS and older versions of Windows. 
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 3:08 PM
>>> To: macvisionaries@googlegroups.com
>>> Subject: Re: experience with N1 MacBook Air
>>> 
>>> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
>>> but not all.  If you're asking about signing out of iCloud, my husband will 
>>> have to help me do that, since I have no access to the computer without 
>>> speech.
>>> Cheers,
>>> Donna
>>> 
>>> 
>>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>>> 
>>>> Hi,
>>>> Can you get your data from the cloud? 
>>>> 
>>>> -Original Message-
>>>> From: 'Donna Goodin' via MacVisionaries  
>>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>>> To: via MacVisionaries 
>>>> Subject: experience with N1 MacBook Air
>>>> 
>>>> Hi all,
>>>> 
>>>> Recently there has been a discussion about the new MBA, so I thought I 
>>>> would share my experience.
>>>> 
>>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>>> migrated my data using a time machine backup, VO went silent.
>>>> 
>>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>>> hold, then another half hour on the phone with some idiot who spent the 
>>>> call directing me to position the camera on my phone with one hand so she 
>>>> could see the screen, while she directed the finger on my other hand to 
>>>> select and activate items on the trackpad.  to say the least, the 
>>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>>> the problem, as I could do nothing without sighted assistance.  We were 
>>>> not successful.
>>>> 
>>>> This morning I called Apple to request a replacement.  I spent another 
>>>> half hour on the phone with a very nice support person, at the end of 
>>>> which, he directed me to take my computer to the local authorized Apple 
>>>> Service dealer.  My husband and I both just took two hours off work to do 
>>>> 

RE: experience with N1 MacBook Air

[skipper8218]

Well,
I thought that all macs came with a warranty and you shouldn't be charged.
Did you purchase Apple Care?

-Original Message-
From: 'Donna Goodin' via MacVisionaries  
Sent: Wednesday, May 5, 2021 3:20 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

Because my computer wouldn't accept the invitation to screen share. and when I 
went to the service dealer, they would have done it, but they were going to 
charge me.  I'll be ***ed, if I am going to spend money fixing a computer that 
I just unboxed yesterday.
Cheers,
Donna


> On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:
> 
> Okay,
> I wonder why the staff at Apple couldn't just do a clean install of Big Sir 
> for you.
> Hope all goes well with the update.
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 3:16 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> Yes, if I could get the computer to speak.  But so far, neither I nor several 
> others have been able to make that happen.  There should not be compatibility 
> issues, since my MBP is also running Big Sur and has been kept updated.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>> 
>> Okay,
>> I should have clarified.
>> Can you move all your documents to the cloud and use that instead of Time 
>> Machine?
>> Maybe something in the previous backup isn't compatible between the two 
>> computers?
>> I'm new to the Mac, but I remember a time when there were compatibility 
>> issues between JAWS and older versions of Windows. 
>> 
>> -----Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 3:08 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
>> but not all.  If you're asking about signing out of iCloud, my husband will 
>> have to help me do that, since I have no access to the computer without 
>> speech.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>> 
>>> Hi,
>>> Can you get your data from the cloud? 
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>> To: via MacVisionaries 
>>> Subject: experience with N1 MacBook Air
>>> 
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
>>> -- 
>>> The following information is important for all

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Because my computer wouldn't accept the invitation to screen share. and when I 
went to the service dealer, they would have done it, but they were going to 
charge me.  I'll be ***ed, if I am going to spend money fixing a computer that 
I just unboxed yesterday.
Cheers,
Donna


> On May 5, 2021, at 2:17 PM, skipper8...@gmail.com wrote:
> 
> Okay,
> I wonder why the staff at Apple couldn't just do a clean install of Big Sir 
> for you.
> Hope all goes well with the update.
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 3:16 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> Yes, if I could get the computer to speak.  But so far, neither I nor several 
> others have been able to make that happen.  There should not be compatibility 
> issues, since my MBP is also running Big Sur and has been kept updated.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
>> 
>> Okay,
>> I should have clarified.
>> Can you move all your documents to the cloud and use that instead of Time 
>> Machine?
>> Maybe something in the previous backup isn't compatible between the two 
>> computers?
>> I'm new to the Mac, but I remember a time when there were compatibility 
>> issues between JAWS and older versions of Windows. 
>> 
>> -Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 3:08 PM
>> To: macvisionaries@googlegroups.com
>> Subject: Re: experience with N1 MacBook Air
>> 
>> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
>> but not all.  If you're asking about signing out of iCloud, my husband will 
>> have to help me do that, since I have no access to the computer without 
>> speech.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>>> 
>>> Hi,
>>> Can you get your data from the cloud? 
>>> 
>>> -Original Message-
>>> From: 'Donna Goodin' via MacVisionaries  
>>> Sent: Wednesday, May 5, 2021 2:59 PM
>>> To: via MacVisionaries 
>>> Subject: experience with N1 MacBook Air
>>> 
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
>>> -- 
>>> The following information is important for all members of the Mac 
>>> Visionaries list.
>>> 
>>> If you have any questions or concerns about the running of this list, or if 
>>> you feel that a member's post is inappropriate, please contact the owners 
>>> or moderators directly rather than posting on t

RE: experience with N1 MacBook Air

[skipper8218]

Okay,
I wonder why the staff at Apple couldn't just do a clean install of Big Sir for 
you.
Hope all goes well with the update.

-Original Message-
From: 'Donna Goodin' via MacVisionaries  
Sent: Wednesday, May 5, 2021 3:16 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

Yes, if I could get the computer to speak.  But so far, neither I nor several 
others have been able to make that happen.  There should not be compatibility 
issues, since my MBP is also running Big Sur and has been kept updated.
Cheers,
Donna


> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
> 
> Okay,
> I should have clarified.
> Can you move all your documents to the cloud and use that instead of Time 
> Machine?
> Maybe something in the previous backup isn't compatible between the two 
> computers?
> I'm new to the Mac, but I remember a time when there were compatibility 
> issues between JAWS and older versions of Windows. 
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 3:08 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
> but not all.  If you're asking about signing out of iCloud, my husband will 
> have to help me do that, since I have no access to the computer without 
> speech.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>> 
>> Hi,
>> Can you get your data from the cloud? 
>> 
>> -Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 2:59 PM
>> To: via MacVisionaries 
>> Subject: experience with N1 MacBook Air
>> 
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com.
>> To view this discussion on the web visit 
>> https://groups.google.com/d/msgid/macvisionaries/6

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Yes, if I could get the computer to speak.  But so far, neither I nor several 
others have been able to make that happen.  There should not be compatibility 
issues, since my MBP is also running Big Sur and has been kept updated.
Cheers,
Donna


> On May 5, 2021, at 2:10 PM, skipper8...@gmail.com wrote:
> 
> Okay,
> I should have clarified.
> Can you move all your documents to the cloud and use that instead of Time 
> Machine?
> Maybe something in the previous backup isn't compatible between the two 
> computers?
> I'm new to the Mac, but I remember a time when there were compatibility 
> issues between JAWS and older versions of Windows. 
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 3:08 PM
> To: macvisionaries@googlegroups.com
> Subject: Re: experience with N1 MacBook Air
> 
> Not quite sure what you're asking.  A lot of my documents are in the cloud, 
> but not all.  If you're asking about signing out of iCloud, my husband will 
> have to help me do that, since I have no access to the computer without 
> speech.
> Cheers,
> Donna
> 
> 
>> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
>> 
>> Hi,
>> Can you get your data from the cloud? 
>> 
>> -Original Message-
>> From: 'Donna Goodin' via MacVisionaries  
>> Sent: Wednesday, May 5, 2021 2:59 PM
>> To: via MacVisionaries 
>> Subject: experience with N1 MacBook Air
>> 
>> Hi all,
>> 
>> Recently there has been a discussion about the new MBA, so I thought I would 
>> share my experience.
>> 
>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>> since.  When I booted it for the first time, all seemed fine.  But after I 
>> migrated my data using a time machine backup, VO went silent.
>> 
>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>> hold, then another half hour on the phone with some idiot who spent the call 
>> directing me to position the camera on my phone with one hand so she could 
>> see the screen, while she directed the finger on my other hand to select and 
>> activate items on the trackpad.  to say the least, the experience was 
>> unpleasant and frustrating, and I finally just gave up and hung up.  My 
>> husband and I spent most of last night trying to troubleshoot the problem, 
>> as I could do nothing without sighted assistance.  We were not successful.
>> 
>> This morning I called Apple to request a replacement.  I spent another half 
>> hour on the phone with a very nice support person, at the end of which, he 
>> directed me to take my computer to the local authorized Apple Service 
>> dealer.  My husband and I both just took two hours off work to do that.  I 
>> just got back from there.  They weren't able to fix it either.  He said that 
>> it looks like VO is unable to select a voice, and has recommended that I 
>> install the latest Big Sur update.  I'm downloading it now.  If that doesn't 
>> work, I'm going to demand a return, and go back to using my 2017 MacBook 
>> Pro, which works just fine.
>> 
>> So, that's my experience with the new MBA, FWIW.
>> Best,
>> Donna
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please contact the owners or 
>> moderators directly rather than posting on the list itself.
>> 
>> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
>> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
>> caraqu...@caraquinn.com
>> 
>> The archives for this list can be searched at:
>> http://www.mail-archive.com/macvisionaries@googlegroups.com/
>> --- 
>> You received this message because you are subscribed to the Google Groups 
>> "MacVisionaries" group.
>> To unsubscribe from this group and stop receiving emails from it, send an 
>> email to macvisionaries+unsubscr...@googlegroups.com.
>> To view this discussion on the web visit 
>> https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com.
>> 
>> -- 
>> The following information is important for all members of the Mac 
>> Visionaries list.
>> 
>> If you have any questions or concerns about the running of this list, or if 
>> you feel that a member's post is inappropriate, please

RE: experience with N1 MacBook Air

[skipper8218]

Okay,
I should have clarified.
Can you move all your documents to the cloud and use that instead of Time 
Machine?
Maybe something in the previous backup isn't compatible between the two 
computers?
I'm new to the Mac, but I remember a time when there were compatibility issues 
between JAWS and older versions of Windows. 

-Original Message-
From: 'Donna Goodin' via MacVisionaries  
Sent: Wednesday, May 5, 2021 3:08 PM
To: macvisionaries@googlegroups.com
Subject: Re: experience with N1 MacBook Air

Not quite sure what you're asking.  A lot of my documents are in the cloud, but 
not all.  If you're asking about signing out of iCloud, my husband will have to 
help me do that, since I have no access to the computer without speech.
Cheers,
Donna


> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
> 
> Hi,
> Can you get your data from the cloud? 
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 2:59 PM
> To: via MacVisionaries 
> Subject: experience with N1 MacBook Air
> 
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com.
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
> To view this discussion on the we

Re: experience with N1 MacBook Air

['Donna Goodin' via MacVisionaries]

Not quite sure what you're asking.  A lot of my documents are in the cloud, but 
not all.  If you're asking about signing out of iCloud, my husband will have to 
help me do that, since I have no access to the computer without speech.
Cheers,
Donna


> On May 5, 2021, at 2:01 PM, skipper8...@gmail.com wrote:
> 
> Hi,
> Can you get your data from the cloud? 
> 
> -Original Message-
> From: 'Donna Goodin' via MacVisionaries  
> Sent: Wednesday, May 5, 2021 2:59 PM
> To: via MacVisionaries 
> Subject: experience with N1 MacBook Air
> 
> Hi all,
> 
> Recently there has been a discussion about the new MBA, so I thought I would 
> share my experience.
> 
> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
> since.  When I booted it for the first time, all seemed fine.  But after I 
> migrated my data using a time machine backup, VO went silent.
> 
> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
> hold, then another half hour on the phone with some idiot who spent the call 
> directing me to position the camera on my phone with one hand so she could 
> see the screen, while she directed the finger on my other hand to select and 
> activate items on the trackpad.  to say the least, the experience was 
> unpleasant and frustrating, and I finally just gave up and hung up.  My 
> husband and I spent most of last night trying to troubleshoot the problem, as 
> I could do nothing without sighted assistance.  We were not successful.
> 
> This morning I called Apple to request a replacement.  I spent another half 
> hour on the phone with a very nice support person, at the end of which, he 
> directed me to take my computer to the local authorized Apple Service dealer. 
>  My husband and I both just took two hours off work to do that.  I just got 
> back from there.  They weren't able to fix it either.  He said that it looks 
> like VO is unable to select a voice, and has recommended that I install the 
> latest Big Sur update.  I'm downloading it now.  If that doesn't work, I'm 
> going to demand a return, and go back to using my 2017 MacBook Pro, which 
> works just fine.
> 
> So, that's my experience with the new MBA, FWIW.
> Best,
> Donna
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/macvisionaries/69083F3D-5AB8-4218-A407-EBCF274545B0%40me.com.
> 
> -- 
> The following information is important for all members of the Mac Visionaries 
> list.
> 
> If you have any questions or concerns about the running of this list, or if 
> you feel that a member's post is inappropriate, please contact the owners or 
> moderators directly rather than posting on the list itself.
> 
> Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
> mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
> caraqu...@caraquinn.com
> 
> The archives for this list can be searched at:
> http://www.mail-archive.com/macvisionaries@googlegroups.com/
> --- 
> You received this message because you are subscribed to the Google Groups 
> "MacVisionaries" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to macvisionaries+unsubscr...@googlegroups.com.
> To view this discussion on the web visit 
> https://groups.google.com/d/msgid/macvisionaries/057701d741e1%241fc54cf0%245f4fe6d0%24%40gmail.com.

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
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RE: experience with N1 MacBook Air

[skipper8218]

Hi,
Can you get your data from the cloud? 

-Original Message-
From: 'Donna Goodin' via MacVisionaries  
Sent: Wednesday, May 5, 2021 2:59 PM
To: via MacVisionaries 
Subject: experience with N1 MacBook Air

Hi all,

Recently there has been a discussion about the new MBA, so I thought I would 
share my experience.

I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
since.  When I booted it for the first time, all seemed fine.  But after I 
migrated my data using a time machine backup, VO went silent.

Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
hold, then another half hour on the phone with some idiot who spent the call 
directing me to position the camera on my phone with one hand so she could see 
the screen, while she directed the finger on my other hand to select and 
activate items on the trackpad.  to say the least, the experience was 
unpleasant and frustrating, and I finally just gave up and hung up.  My husband 
and I spent most of last night trying to troubleshoot the problem, as I could 
do nothing without sighted assistance.  We were not successful.

This morning I called Apple to request a replacement.  I spent another half 
hour on the phone with a very nice support person, at the end of which, he 
directed me to take my computer to the local authorized Apple Service dealer.  
My husband and I both just took two hours off work to do that.  I just got back 
from there.  They weren't able to fix it either.  He said that it looks like VO 
is unable to select a voice, and has recommended that I install the latest Big 
Sur update.  I'm downloading it now.  If that doesn't work, I'm going to demand 
a return, and go back to using my 2017 MacBook Pro, which works just fine.

So, that's my experience with the new MBA, FWIW.
Best,
Donna

-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/macvisionaries@googlegroups.com/
--- 
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"MacVisionaries" group.
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-- 
The following information is important for all members of the Mac Visionaries 
list.

If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark at:  
mk...@ucla.edu and your owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

The archives for this list can be searched at:
http://www.mail-archive.com/macvisionaries@googlegroups.com/
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"MacVisionaries" group.
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