RE: TS Gateway questions

2011-09-09 Thread Neil Standley
Hi Richard,

Under the advanced tab I have selected use these RD Gateway server settings

The server name matches the common name in the certificate I 
purchased/installed on the server. It's a standard SSL cert (no wildcard).
Logon method (ask for password NTLM)
Bypass RD Gateway server for local addresses (is checked)


On the general tab for computer name, should I be using the name of the RD 
Gateway server or the computer I want to connect to? 

Thanks,
Neil


-Original Message-
From: Richard Stovall [mailto:rich...@gmail.com] 
Sent: Friday, September 09, 2011 12:40 PM
To: NT System Admin Issues
Subject: Re: TS Gateway questions

It sounds like you haven't configured the client to actually use RDP over HTTPS.

Open the RDP client.  If the tabs for General, Display, etc. are not showing, 
click options.  Go to the advanced tab and click settings in the connect from 
anywhere section.  Tick the radio button for use these RD gateway settings and 
configure the appropriate values.

That should get you going, I think.

Did you buy a wildcart cert for this?  If so, there are a few requirements on 
the client side.  The RDP clients in XP SP3, Vista SP1, and all flavors of 7 
support wildcart SSL certs natively, I believe.  If your client isn't in that 
list you may have trouble with a wildcard cert.

On Fri, Sep 9, 2011 at 1:15 PM, Neil Standley n...@net-venture.com wrote:
 I’m setting up a TS Gateway server (2k8 R2, SP1 not installed yet) so 
 my customer can remote to their workstations from home. I’ve followed 
 the Technet guide to installing and configuring the TS Gateway role 
 and have obtained/installed a  CA signed SSL cert from Godaddy.



 In the TS Gateway manager under SSL Certificate it shows “The 
 following certificate is installed on “ServerDC2” and lists the proper 
 certificate (CA signed).



 However, when I connect to the server using an RDP client it displays 
 a warning that the cert is not trusted. The common name in the cert 
 warning is the old server (self signed) cert.

 I’ve restarted all of the TS Gateway services, but I haven’t rebooted. 
 HTTPS and RDP (3389) are open on their firewall.



 Thoughts, suggestions?





 Thank you.

 Neil



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RE: TS Gateway questions

2011-09-09 Thread Neil Standley
That was it. Once I had the TS Gateway info entered under the advanced tab all 
I needed was to enter the name of the PC I wanted to connect to via the general 
tab.

Sometimes what should be obvious is the hardest thing to see.

Thanks much Richard!


Neil


-Original Message-
From: Richard Stovall [mailto:rich...@gmail.com] 
Sent: Friday, September 09, 2011 2:51 PM
To: NT System Admin Issues
Subject: Re: TS Gateway questions

The one you want to connect to.

On Fri, Sep 9, 2011 at 5:17 PM, Neil Standley n...@net-venture.com wrote:
 Hi Richard,

 Under the advanced tab I have selected use these RD Gateway server settings

 The server name matches the common name in the certificate I 
 purchased/installed on the server. It's a standard SSL cert (no wildcard).
 Logon method (ask for password NTLM)
 Bypass RD Gateway server for local addresses (is checked)


 On the general tab for computer name, should I be using the name of the RD 
 Gateway server or the computer I want to connect to?

 Thanks,
 Neil


 -Original Message-
 From: Richard Stovall [mailto:rich...@gmail.com]
 Sent: Friday, September 09, 2011 12:40 PM
 To: NT System Admin Issues
 Subject: Re: TS Gateway questions

 It sounds like you haven't configured the client to actually use RDP over 
 HTTPS.

 Open the RDP client.  If the tabs for General, Display, etc. are not showing, 
 click options.  Go to the advanced tab and click settings in the connect from 
 anywhere section.  Tick the radio button for use these RD gateway settings 
 and configure the appropriate values.

 That should get you going, I think.

 Did you buy a wildcart cert for this?  If so, there are a few requirements on 
 the client side.  The RDP clients in XP SP3, Vista SP1, and all flavors of 7 
 support wildcart SSL certs natively, I believe.  If your client isn't in that 
 list you may have trouble with a wildcard cert.

 On Fri, Sep 9, 2011 at 1:15 PM, Neil Standley n...@net-venture.com wrote:
 I’m setting up a TS Gateway server (2k8 R2, SP1 not installed yet) so 
 my customer can remote to their workstations from home. I’ve followed 
 the Technet guide to installing and configuring the TS Gateway role 
 and have obtained/installed a  CA signed SSL cert from Godaddy.



 In the TS Gateway manager under SSL Certificate it shows “The 
 following certificate is installed on “ServerDC2” and lists the 
 proper certificate (CA signed).



 However, when I connect to the server using an RDP client it displays 
 a warning that the cert is not trusted. The common name in the cert 
 warning is the old server (self signed) cert.

 I’ve restarted all of the TS Gateway services, but I haven’t rebooted.
 HTTPS and RDP (3389) are open on their firewall.



 Thoughts, suggestions?





 Thank you.

 Neil



 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ 
 http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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ForensIT

2011-05-02 Thread Neil Standley
We're getting ready to migrate 20-30 XP SP3 workstations to a new domain
and wondered if anyone here has used the user profile migration tool?

 

Would you recommend this tool? If not, what would you use?

 

Appreciate any input.

 

 

Thanks,

Neil

 


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Reinstall IIS on SBS 2003?

2010-12-29 Thread Neil Standley
Has anyone here ever had to reinstall IIS/Exchange on an SBS 2003 SP2 box? I’ve 
seen some sites that say you can do it and others that say don’t try it. 

 

The reason I ask is I have a new client with hosed up IIS and no backups. The 
IIS Admin and WWW services are completely missing from the services applet. 
They currently do not use Exchange but some of those services are not starting 
as well due to dependencies.

Aside from that everything else (customer apps) *appear* to be working. 

 

Any guidance is greatly appreciated.

 

 

 

Thanks,

Neil

 


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~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

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RE: Freeware PDF creator?

2010-11-10 Thread Neil Standley
+1 Win7 Pro




Neil

-Original Message-
From: Erik Goldoff [mailto:egold...@gmail.com] 
Sent: Wednesday, November 10, 2010 7:40 AM
To: NT System Admin Issues
Subject: RE: Freeware PDF creator?

I've been using PDF Creator on my XP desktop for years now with good
results.


Erik Goldoff
IT  Consultant
Systems, Networks,  Security 

'  Security is an ongoing process, not a one time event ! '


-Original Message-
From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] 
Sent: Wednesday, November 10, 2010 9:59 AM
To: NT System Admin Issues
Subject: Freeware PDF creator?

Is there a freeware app that can create PDFs, similar to the way one
does
with Adobe Acrobat, but with fewer bugs? :-) I like SumatraPDF that
someone
suggested on this list awhile back, and I got to wondering if there were
something similar for creating PDF documents. Of course, I know
OpenOffice
can do it, but I'd rather not install a complete office suite just to
create
a PDF. :-)

Thanks!





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RE: Server monitoring solution recommendations?

2010-04-20 Thread Neil Standley
Take a look at PRTG7 by Paessler, www.paessler.com. We've used their monitoring 
software for over 5 years starting out with IPCheck5. PRTG7 will do everything 
you are asking. It runs on Windows, monitor devices using SNMP (v1,2,3), or 
WMI. Scheduling, notifications, 50+ different sensor types, historical 
graphing, etc.

It's pretty easy to setup and update. Monitored servers (Windows hosts) run a 
remote probe client. You need to manually install probes the first time but 
when the core server gets updated it sends probe updates to all remote servers 
automatically.

Paessler is in Germany so support is not instantaneous but I've never had an 
emergency issue where I needed to talk to someone right then.

For the same capability we have with PRTG7, What's up Gold would have run us 
about $5-6K, PRTG was $1K.




Neil


-Original Message-
From: kstephenso...@thinkpath.com [mailto:kstephenso...@thinkpath.com] 
Sent: Tuesday, April 20, 2010 11:46 AM
To: NT System Admin Issues
Subject: RE: Server monitoring solution recommendations?

Completely Understand - Yes; cost is still high. 

-Original Message-
From: Kurt Buff [mailto:kurt.b...@gmail.com] 
Sent: Tuesday, April 20, 2010 2:42 PM
To: NT System Admin Issues
Subject: Re: Server monitoring solution recommendations?

Cost-effective? Not the last time I looked at it.

However, when I last used it in production (um, well, more than 10 years
ago) it was *very* nice.

Kurt

On Tue,Apr 20, 2010 at 08:55,  kstephenso...@thinkpath.com wrote:
 Hello Steven
 One other product which I used previously was WhatsUp(r) Gold Premium 
 Edition provides an extensive and cost-effective out-of-the-box single 
 site management and monitoring solution for networks of all sizes

 Ken

 -Original Message-
 From: Stringham, Steven [mailto:sstri...@lrlaw.com]
 Sent: Tuesday, April 20, 2010 11:50 AM
 To: NT System Admin Issues
 Subject: RE: Server monitoring solution recommendations?

 +1 Nagios - yes a bit to setup - but it just runs.

 +1 also for Cacti - if you want the historical graphs. Very nice.


 -Original Message-
 From: Michael Leone [mailto:oozerd...@gmail.com]
 Sent: Friday, April 16, 2010 6:07 AM
 To: NT System Admin Issues
 Subject: Server monitoring solution recommendations?

 I'm investigating server monitoring solutions for my enterprise. What 
 I'm interested in is real world experiences and recommendations, not 
 just sales pitches and product sheets that I can get from Google.

 The way I see it, I need 2 basic functions: I need to be able to 
 monitor various aspects of a server (CPU usage, free disk space, is a 
 service running, does the web service return a web page in a timely 
 manner, is the switch at that site being overloaded, etc - the usual 
 things you'd want to know from a server, I think) and then alert me 
 when certain triggers or thresholds are crossed; and also to provide 
 historical reports, showing trends over time. At a previous job, I 
 used to ServersAlive!, which suited my needs there. But now I am at a 
 place that has over 100 servers and switches, across multiple sites.
 And so I think I'd need something with more heft, perhaps.

 We're an HP shop, and I am looking at HP's SIM (Insight Manager) 
 software, but that doesn't seem to monitor all the sorts of functions 
 I want, nor does it seem to present it in a timely manner.

 I'm also looking at PacketTraps PT 360 tool suite (which is free), and 
 that seems to show me some of what I need, but doesn't seem to have a 
 lot in the way of reporting, nor have I found a way (yet) for it to 
 alert me to configurable settings.

 I've also downloaded SpiceWorks, on the recommendation of a colleague, 
 but haven't had a chance to investigate it yet.

 We're a gov't agency, so I don't have a whole lot of money. But I have 
 a need, and at the moment, nothing in place to fill it. Getting an 
 alert email that tells me that my mail server CPU has been up over 80% 
 for more than xx seconds would be a good thing, so I don't have to get 
 phone calls from users, asking why mail is so slow, and that's the first
I've heard of it.
 I'm sure you get the idea. And the boss wants reports over time, for 
 capacity planning and the like.

 So any recommendations would be welcome, as would anything I've forgotten.
 We're almost exclusively a Windows shop, but with 10 VMware ESX hosts, 
 a number of MS SQL servers (2000, 2005), and a number of Cisco 
 switches (and a couple Nortel ones scattered here and there). No 
 Exchange (we're a Notes shop).

 TIA

 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ 
 http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

 
 For more information about Lewis and Roca LLP, please go to 
 www.lewisandroca.com.
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 This message is 

RE: 2008 R2 in a 2003 R2 domain

2010-01-25 Thread Neil Standley
When I run a command prompt as administrator I can run it successfully, as I 
expect it would. Is it normal to encounter UAC when logged in as a domain admin 
in 2008? (I know, not best practice.) It seems strange to me that I get an 
error stating I must be a member of the admins/dom admins group to run the 
command when I already am. 

 

I can understand not having permission to write to the root of a drive, for 
NON-admin accounts, but again I’m logged in as a domain admin so shouldn’t I 
have full control? 

 

What further confuses me is, if I create a folder at the root I should be the 
Owner of that folder and have full control over it and its contents. Is that 
not true? What I’m seeing here is that my admin user acct doesn’t have the 
rights to create new objects within this subfolder either even though effective 
permissions state I have full control. It seems as if permissions are not being 
inherited properly.

 

 

 

Thanks

Neil

 

From: Ken Schaefer [mailto:k...@adopenstatic.com] 
Sent: Friday, January 22, 2010 8:15 PM
To: NT System Admin Issues
Subject: RE: 2008 R2 in a 2003 R2 domain

 

Did you run your command window “as Administrator”?

 

UAC doesn’t apply to the built-in Administrator account. It does to every other 
account. You seem to be running into that issue.

 

Regular users haven’t had modify permissions to the root of drives in Win2k3 
days (at least to the C: drive). Perhaps they have just extended that in Win2k8 
R2

 

Cheers

Ken

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Saturday, 23 January 2010 8:08 AM
To: NT System Admin Issues
Subject: 2008 R2 in a 2003 R2 domain

 

Please forgive me if this has been answered already, I searched through my list 
emails and couldn’t find anything related.

 

Is there anything I need to do to prep my 2003 R2 domain before introducing a 
2008 R2 member server?

 

 

 

I ask because, well I was stupid and forgot to ask before adding it to my 
domain and now have a few oddities. 

 

After joining this server to the domain, the Domain admins group is 
automatically added to the local admin group on the 2008 server. When I log in 
as my domain admin account I find I can’t do some things an admin should have 
rights to do. Such as execute IISReset, see error below. (yes, IIS IS installed 
and running)

 

This is the exact message I get when trying to run IISReset using my domain 
admin account. If I login as the local admin I can run this without errors.

 

Access denied, you must be an administrator of the remote computer to use this

command. Either have your account added to the administrator local group of

the remote computer or to the domain administrator global group.

 

I also could not create a new file on the root of D until I added authenticated 
users and gave them modify permissions. But again, if I’m logged in as local 
admin then I have no problem doing this.

 

 

Thank insert your holy deity of choice here it’s Friday!

 

 

Thanks,

Neil 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: 2008 R2 in a 2003 R2 domain

2010-01-25 Thread Neil Standley
Thanks for clarifying. 

 

Looks like I need to work with this more before I go production with it.



 

 

 

 

Neil

 

From: Carl Houseman [mailto:c.house...@gmail.com] 
Sent: Monday, January 25, 2010 9:33 AM
To: NT System Admin Issues
Subject: RE: 2008 R2 in a 2003 R2 domain

 

Being logged in as a domain admin is not enough to get full administrator 
access.  You only have full admin access if:

 

a) UAC prompts you

or

b) you start something as an administrator.

 

Running scripts or doing NTFS things that require administrator access do not 
cause UAC prompts.

 

This is all the same as Windows Vista/7.

 

Carl

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Monday, January 25, 2010 12:28 PM
To: NT System Admin Issues
Subject: RE: 2008 R2 in a 2003 R2 domain

 

When I run a command prompt as administrator I can run it successfully, as I 
expect it would. Is it normal to encounter UAC when logged in as a domain admin 
in 2008? (I know, not best practice.) It seems strange to me that I get an 
error stating I must be a member of the admins/dom admins group to run the 
command when I already am. 

 

I can understand not having permission to write to the root of a drive, for 
NON-admin accounts, but again I’m logged in as a domain admin so shouldn’t I 
have full control? 

 

What further confuses me is, if I create a folder at the root I should be the 
Owner of that folder and have full control over it and its contents. Is that 
not true? What I’m seeing here is that my admin user acct doesn’t have the 
rights to create new objects within this subfolder either even though effective 
permissions state I have full control. It seems as if permissions are not being 
inherited properly.

 

 

 

Thanks

Neil

 

From: Ken Schaefer [mailto:k...@adopenstatic.com] 
Sent: Friday, January 22, 2010 8:15 PM
To: NT System Admin Issues
Subject: RE: 2008 R2 in a 2003 R2 domain

 

Did you run your command window “as Administrator”?

 

UAC doesn’t apply to the built-in Administrator account. It does to every other 
account. You seem to be running into that issue.

 

Regular users haven’t had modify permissions to the root of drives in Win2k3 
days (at least to the C: drive). Perhaps they have just extended that in Win2k8 
R2

 

Cheers

Ken

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Saturday, 23 January 2010 8:08 AM
To: NT System Admin Issues
Subject: 2008 R2 in a 2003 R2 domain

 

Please forgive me if this has been answered already, I searched through my list 
emails and couldn’t find anything related.

 

Is there anything I need to do to prep my 2003 R2 domain before introducing a 
2008 R2 member server?

 

 

 

I ask because, well I was stupid and forgot to ask before adding it to my 
domain and now have a few oddities. 

 

After joining this server to the domain, the Domain admins group is 
automatically added to the local admin group on the 2008 server. When I log in 
as my domain admin account I find I can’t do some things an admin should have 
rights to do. Such as execute IISReset, see error below. (yes, IIS IS installed 
and running)

 

This is the exact message I get when trying to run IISReset using my domain 
admin account. If I login as the local admin I can run this without errors.

 

Access denied, you must be an administrator of the remote computer to use this

command. Either have your account added to the administrator local group of

the remote computer or to the domain administrator global group.

 

I also could not create a new file on the root of D until I added authenticated 
users and gave them modify permissions. But again, if I’m logged in as local 
admin then I have no problem doing this.

 

 

Thank insert your holy deity of choice here it’s Friday!

 

 

Thanks,

Neil 

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


permission issue on 2008 R2?

2010-01-22 Thread Neil Standley
I have a strange issue where if I right click in the root of my D drive
and choose new, the only option I get is Folder. This also happens
when I move folders/files from another system (2003 R2) to the D drive
of my 2008 R2 server.

However, if I create a new folder on the root of that drive and change
into that directory I can create a new folder, shortcuts, bitmap image,
contact, rich text doc, text files, and zip files.

 

I am logged on to the server via RDP using a Domain admin account.

 

I have confirmed I have full control and ownership, and suspect they are
related issues but I'm not sure where else to look.

 

 

TIA.

 

 

Neil

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

2008 R2 in a 2003 R2 domain

2010-01-22 Thread Neil Standley
Please forgive me if this has been answered already, I searched through
my list emails and couldn't find anything related.

 

Is there anything I need to do to prep my 2003 R2 domain before
introducing a 2008 R2 member server?

 

 

 

I ask because, well I was stupid and forgot to ask before adding it to
my domain and now have a few oddities. 

 

After joining this server to the domain, the Domain admins group is
automatically added to the local admin group on the 2008 server. When I
log in as my domain admin account I find I can't do some things an admin
should have rights to do. Such as execute IISReset, see error below.
(yes, IIS IS installed and running)

 

This is the exact message I get when trying to run IISReset using my
domain admin account. If I login as the local admin I can run this
without errors.

 

Access denied, you must be an administrator of the remote computer to
use this

command. Either have your account added to the administrator local group
of

the remote computer or to the domain administrator global group.

 

I also could not create a new file on the root of D until I added
authenticated users and gave them modify permissions. But again, if I'm
logged in as local admin then I have no problem doing this.

 

 

Thank insert your holy deity of choice here it's Friday!

 

 

Thanks,

Neil 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: RRAS for PPTP VPN access on SBS 2003 R2

2010-01-14 Thread Neil Standley
We got it working after following the highly technical setup instructions here: 
http://www.howtonetworking.com/VPN/2003vpn11.htm

 

J

 

Neil

 

From: chipsh...@comcast.net [mailto:chipsh...@comcast.net] 
Sent: Thursday, January 14, 2010 4:05 AM
To: NT System Admin Issues
Subject: Re: RRAS for PPTP VPN access on SBS 2003 R2

 

Interesting. I have a W2K3 STD server that is doing the exact same thing. I 
haven't gotten back to it yet but if anyone has suggestions post them up!
- Original Message -
From: Neil Standley n...@net-venture.com
To: NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com
Sent: Wednesday, January 13, 2010 4:29:34 PM GMT -05:00 US/Canada Eastern
Subject: RE: RRAS for PPTP VPN access on SBS 2003 R2

No filters.

 

 

 

 

Neil

 

From: Jackson, Jeff [mailto:jeff.jack...@rbza.com] 
Sent: Wednesday, January 13, 2010 11:10 AM
To: NT System Admin Issues
Subject: RE: RRAS for PPTP VPN access on SBS 2003 R2

 

My first guess would be you are enabling packet filtering. Open up the RRAS 
control panel, expand IP Routing, select General. You’ll get a list of 
interfaces, right click on your adapter (probably called Local Area Connection, 
unless you’ve renamed it) and select Properties. Click on the Inbound and 
Outbound Filters buttons and delete all filters listed. That will remove packet 
filters and should free up your network access.

 

Jeff

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Wednesday, January 13, 2010 10:56 AM
To: NT System Admin Issues
Subject: RRAS for PPTP VPN access on SBS 2003 R2

 

Hi All,

 

I’m trying to setup RRAS for a customer with SBS2003 R2 and have run into a 
problem. Every time we start the RRAS service it takes the network down and 
nobody can access the internet until the service is stopped.

The server is configured to use only 1 of 2 NICs but I don’t believe that is 
the cause as I have read this is possible to do with only 1.

 

So far there have been no events in event viewer for RRAS even though it’s 
configured to display errors and warnings which makes it terribly difficult to 
troubleshoot.

I tried duplicating the RRAS settings from one of my 2003 R2 member servers 
which works great but it still doesn’t work.

 

I need some help please.

 

Details about his server:

SBS 03 R2 (all the latest patches)

1 NIC is enabled (2 in the server)

SBS is the only DHCP server on the network

Firewall service is disabled

RRAS is setup to issue IP addresses via DHCP 

 

 

 

Neil

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RRAS for PPTP VPN access on SBS 2003 R2

2010-01-13 Thread Neil Standley
Hi All,

 

I'm trying to setup RRAS for a customer with SBS2003 R2 and have run
into a problem. Every time we start the RRAS service it takes the
network down and nobody can access the internet until the service is
stopped.

The server is configured to use only 1 of 2 NICs but I don't believe
that is the cause as I have read this is possible to do with only 1.

 

So far there have been no events in event viewer for RRAS even though
it's configured to display errors and warnings which makes it terribly
difficult to troubleshoot.

I tried duplicating the RRAS settings from one of my 2003 R2 member
servers which works great but it still doesn't work.

 

I need some help please.

 

Details about his server:

SBS 03 R2 (all the latest patches)

1 NIC is enabled (2 in the server)

SBS is the only DHCP server on the network

Firewall service is disabled

RRAS is setup to issue IP addresses via DHCP 

 

 

 

Neil


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: RRAS for PPTP VPN access on SBS 2003 R2

2010-01-13 Thread Neil Standley
No filters.

 

 

 

 

Neil

 

From: Jackson, Jeff [mailto:jeff.jack...@rbza.com] 
Sent: Wednesday, January 13, 2010 11:10 AM
To: NT System Admin Issues
Subject: RE: RRAS for PPTP VPN access on SBS 2003 R2

 

My first guess would be you are enabling packet filtering. Open up the RRAS 
control panel, expand IP Routing, select General. You’ll get a list of 
interfaces, right click on your adapter (probably called Local Area Connection, 
unless you’ve renamed it) and select Properties. Click on the Inbound and 
Outbound Filters buttons and delete all filters listed. That will remove packet 
filters and should free up your network access.

 

Jeff

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Wednesday, January 13, 2010 10:56 AM
To: NT System Admin Issues
Subject: RRAS for PPTP VPN access on SBS 2003 R2

 

Hi All,

 

I’m trying to setup RRAS for a customer with SBS2003 R2 and have run into a 
problem. Every time we start the RRAS service it takes the network down and 
nobody can access the internet until the service is stopped.

The server is configured to use only 1 of 2 NICs but I don’t believe that is 
the cause as I have read this is possible to do with only 1.

 

So far there have been no events in event viewer for RRAS even though it’s 
configured to display errors and warnings which makes it terribly difficult to 
troubleshoot.

I tried duplicating the RRAS settings from one of my 2003 R2 member servers 
which works great but it still doesn’t work.

 

I need some help please.

 

Details about his server:

SBS 03 R2 (all the latest patches)

1 NIC is enabled (2 in the server)

SBS is the only DHCP server on the network

Firewall service is disabled

RRAS is setup to issue IP addresses via DHCP 

 

 

 

Neil

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: OT NTOP replacement

2009-10-22 Thread Neil Standley
PRTG Network Monitor. Easy to use, flexible.

 

www.Paessler.com

 

 

 

Neil

 

From: Eldridge, Dave [mailto:d...@parkviewmc.com] 
Sent: Thursday, October 22, 2009 12:28 PM
To: NT System Admin Issues
Subject: OT NTOP replacement

 

Due to the fact that NTOP really is no longer supported I am looking to replace 
it with a virtual VM appliance to monitor my internet connection.

Looking for something that is similar and easy to setup and use.

 

Is Cacti a good replacement? 

Any others?

 

dave

This e-mail contains the thoughts and opinions of the sender and does not 
represent official Parkview Medical Center policy.

This communication is intended only for the recipient(s) named above, may be 
confidential and/or legally privileged: and, must be treated as such in 
accordance with state and federal laws. If you are not the intended recipient, 
you are hereby notified that any use of this communication, or any of its 
contents, is prohibited. If you have received this communication in error, 
please return to sender and delete the message from your computer system.{token}

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: server monitoring

2009-06-02 Thread Neil Standley
PRTG7 by Paessler

 

Demo here: https://prtg.paessler.com/index.htm 

 

Homepage: http://www.paessler.com/

 

The free version is available for home and commercial use and will
monitor up to 10 sensors split however you like.  I've used their older
product IPCheck v5 for several years, PRTG7 adds much more
functionality. 

Definitely worth a look.

 

 

Neil

 

From: paul chinnery [mailto:pdw1...@hotmail.com] 
Sent: Tuesday, June 02, 2009 10:50 AM
To: NT System Admin Issues
Subject: server monitoring

 

I've been tasked to look into acquiring a software package that monitors
servers.  I only need to run it on 6 servers, at this time.
It should be able to monitor various services and running apps. (The
issue was prompted because the print spooler on one of our application
servers stopped.  This caused a doctor's orders to our Rehab Dept to not
print out.  He was not amused.)
Right now I'm trying our Event Sentry but it's a bit clunky and hard to
configure. (Perhaps trying to do too much.)
I'm also looking at Solar Winds product and GFI's product.



Hotmail(r) has ever-growing storage! Don't worry about storage limits.
Check it out.
http://windowslive.com/Tutorial/Hotmail/Storage?ocid=TXT_TAGLM_WL_HM_Tu
torial_Storage_062009  

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: Godaddy.com for SSL certs?

2009-03-10 Thread Neil Standley
We use them here, the only issue I had was when I forgot to install the 
intermediary certificate which caused the chain to break.  Other than that they 
work well, we have used a Deluxe Wildcard cert, Standard Cert and I just 
installed a UCC cert for a customer running Exchange 07 with Outlook Anywhere.



Neil 

-Original Message-
From: Jacob [mailto:ja...@excaliburfilms.com] 
Sent: Tuesday, March 10, 2009 7:59 AM
To: NT System Admin Issues
Subject: Godaddy.com for SSL certs?

Anybody use godaddy.com for the SSL certs for IIS?

We been using VeriSign for years now. At three servers, this costs us $3,000
a year.

With godaddy.com, I can secure all three servers for $299.

http://www.godaddy.com/gdshop/ssl/ssl.asp?ci=8979#tabs

Jacob


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: [SPAM] - Re: Windows 2003 wont boot up help!!!

2009-02-16 Thread Neil Standley
Aida32 will also show you the license key, and loads of other info.



Neil


-Original Message-
From: Todd Lemmiksoo [mailto:tlemmik...@all-mode.com] 
Sent: Monday, February 16, 2009 12:26 PM
To: NT System Admin Issues
Subject: RE: [SPAM] - Re: Windows 2003 wont boot up help!!!

Use Produkey .Google 

-Original Message-
From: Dennis Rogov [mailto:dennis_rogov2...@yahoo.com] 
Sent: Monday, February 16, 2009 3:09 PM
To: NT System Admin Issues
Subject: [SPAM] - Re: Windows 2003 wont boot up help!!!

I am sorry its been a long day... I am looking to retrieve the product
activation code for Windows Server 2003 R2 

Thank you 



~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~
http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~




~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: Backup Software

2009-02-05 Thread Neil Standley
Ultrabac

 

 

 

Neil

 

From: Jeb Barger [mailto:j...@rev-x.com] 
Sent: Thursday, February 05, 2009 6:12 AM
To: NT System Admin Issues
Subject: Re: Backup Software

 

I like commvault..

On Wed, Feb 4, 2009 at 12:50 PM, Cameron Cooper ccoo...@aurico.com
wrote:

Currently we are running Symantec BackUp Exec 12 in our environment , at
one site with removable hard drives and with tapes at another site.  Was
wondering if there is another product that is better than BackUp Exec
and see what others thought about them.

 

---___

Cameron Cooper

IT Director - CompTIA A+ Certified

Aurico Reports, Inc

Phone: 847-890-4021Fax: 847-255-1896

ccoo...@aurico.com

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: Acronis True Image Echo Enterprise Server

2009-01-29 Thread Neil Standley
I demoed it and was able to perform a restore to dissimilar hardware after a 
couple of days, I had to use locally attached USB drives containing the restore 
data because when trying to access backup files across the network I kept 
encountering CRC errors.

Acronis was not able to resolve the issues over the course of 2 weeks.  Their 
support isn’t the quickest either, there were a couple of days where I didn’t 
hear anything from them, not exactly what you want when you need to get a 
backup or restore done.

 

We decided to go with Ultrabac, I’ll spare you the sales pitch.  Take a look 
http://www.ultrabac.com/  We purchased UB8.3 and UBDR Gold v4.

Our decision to purchase was based on the fact that their products just plain 
worked, we could get competent support quickly when we have questions, and for 
us they are local.

 

Pricing for Ultrabac was about $3500 less than Acronis wanted.

 

Neil

 

From: Scott Weber [mailto:swe...@thanksal.com] 
Sent: Thursday, January 29, 2009 7:27 AM
To: NT System Admin Issues
Subject: Acronis True Image Echo Enterprise Server

 

Can anyone provide some feedback about this product?

Good/bad?
Is it worth it?

Does anyone use something else other than this product of imaging?

Appreciate the feedback..

thanks

Scott

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: TS server recommendations

2009-01-28 Thread Neil Standley
That’s why I brought my question here, I apparently have no idea what I’m doing 
J…..

We’re big fans of Supermicro systems, that’s all we use here to run our ISP so 
we go with what we know.  The customer contacted us for a quote and told us 
that he was shopping around, Dell is probably just one of a few vendors he’s 
shopping. 

 

Thanks to all for your help, it’s been very helpful.  Now I have to go revise 
my quote!!!

 

 

 

Neil

 

From: Benjamin Zachary - Lists [mailto:li...@levelfive.us] 
Sent: Wednesday, January 28, 2009 10:32 AM
To: NT System Admin Issues
Subject: RE: TS server recommendations

 

Too much disk, the ts should be treated like a workstation, prone to failure 
due to user error. Everything in my documents should be redirected to a file 
share so your drive space is quite minimal 30-40gb or so.

 

That’s also overkill for TS and  20 users by a long shot. I have a server like 
that, non-Xeon running esxi with TS, SQL, SBS and a MYSQL db server and they 
never have a blip.  When quoting out be careful to not overdo it else you may 
price yourself out of the water. Be prepared to explain the power house J

 

Why are you competing against Dell? Are you trying to build a white box server 
and compare it to Dell? I think you lose about everytime, due to support, parts 
and all the goodies, like DRAC, dual-gig etc.

 

Why don’t you get the Dell quote and then go and see if you can beat it so you 
are comparing similar configurations. 

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Tuesday, January 27, 2009 1:15 PM
To: NT System Admin Issues
Subject: TS server recommendations

 

Hello

 

I’ve been tasked with putting a quote together for a customer and need some 
assistance.  

 

They require a Term server that’ll support 20 users with Office 2007 Small 
business, the customers primary need is for Word and Excel. 

 

Do you think this is sufficient to support 20 concurrent users?  I’m trying to 
compete against Dell for the customer’s bid so I need to keep it as low as 
possible.

 

Dual Quad-core Xeons (2.33Ghz)

8GB RAM

3 disk Raid 5 (plus spare) (7200 Rpm drives) w 15 or 32MB cache + Hardware raid 
controller cache has (512MB)

Win2K3

 

 

 

Thanks for your input.

Neil

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


TS server recommendations

2009-01-27 Thread Neil Standley
Hello

 

I've been tasked with putting a quote together for a customer and need
some assistance.  

 

They require a Term server that'll support 20 users with Office 2007
Small business, the customers primary need is for Word and Excel. 

 

Do you think this is sufficient to support 20 concurrent users?  I'm
trying to compete against Dell for the customer's bid so I need to keep
it as low as possible.

 

Dual Quad-core Xeons (2.33Ghz)

8GB RAM

3 disk Raid 5 (plus spare) (7200 Rpm drives) w 15 or 32MB cache +
Hardware raid controller cache has (512MB)

Win2K3

 

 

 

Thanks for your input.

Neil

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: TS server recommendations

2009-01-27 Thread Neil Standley
Hi Cameron,

 

I have to believe those are not concurrent users, are they?  What kind of 
drives and raid controller are you using?

 

 

 

Neil

 

From: Cameron Cooper [mailto:ccoo...@aurico.com] 
Sent: Tuesday, January 27, 2009 10:19 AM
To: NT System Admin Issues
Subject: RE: TS server recommendations

 

Neil,

 

That will be more than enough.  We have a TS server here that has a 1.6GHz 
Xeon, with 4GB and RAID 0 and have about 50 users that can access it at any 
given point.  Would recommend making sure that the HD size is big enough for 
all of the user files that get created.

 

­­­___

Cameron Cooper

IT Director - CompTIA A+ Certified

Aurico Reports, Inc

Phone: 847-890-4021Fax: 847-255-1896

ccoo...@aurico.com

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Tuesday, January 27, 2009 12:15 PM
To: NT System Admin Issues
Subject: TS server recommendations

 

Hello

 

I’ve been tasked with putting a quote together for a customer and need some 
assistance.  

 

They require a Term server that’ll support 20 users with Office 2007 Small 
business, the customers primary need is for Word and Excel. 

 

Do you think this is sufficient to support 20 concurrent users?  I’m trying to 
compete against Dell for the customer’s bid so I need to keep it as low as 
possible.

 

Dual Quad-core Xeons (2.33Ghz)

8GB RAM

3 disk Raid 5 (plus spare) (7200 Rpm drives) w 15 or 32MB cache + Hardware raid 
controller cache has (512MB)

Win2K3

 

 

 

Thanks for your input.

Neil

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: TS server recommendations

2009-01-27 Thread Neil Standley
Thanks Matthew,

 

The sku I got from our licensing vendor says the OS is 2008 with downgrade 
option to 2K3, I understand TS Web is 2K8 only but do you know if there are any 
differences for licensing, or performance with TS Web?  I haven’t used it 
before.

 

 

 

Thanks,

Neil

 

From: Matthew Bullock [mailto:mbull...@root9.com] 
Sent: Tuesday, January 27, 2009 10:17 AM
To: NT System Admin Issues
Subject: RE: TS server recommendations

 

Check out Windows 2008 and TS Web to publish only the Applications through a 
browser.  I would also go with 15000 RPM SAS drives.

 

 

mb

 

From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Tuesday, January 27, 2009 10:15 AM
To: NT System Admin Issues
Subject: TS server recommendations

 

Hello

 

I’ve been tasked with putting a quote together for a customer and need some 
assistance.  

 

They require a Term server that’ll support 20 users with Office 2007 Small 
business, the customers primary need is for Word and Excel. 

 

Do you think this is sufficient to support 20 concurrent users?  I’m trying to 
compete against Dell for the customer’s bid so I need to keep it as low as 
possible.

 

Dual Quad-core Xeons (2.33Ghz)

8GB RAM

3 disk Raid 5 (plus spare) (7200 Rpm drives) w 15 or 32MB cache + Hardware raid 
controller cache has (512MB)

Win2K3

 

 

 

Thanks for your input.

Neil

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: TS server recommendations

2009-01-27 Thread Neil Standley
AFIK, this is going to be their only server.  So network lag hopefully won’t be 
an issue but I guess I’ll need to change the disk configuration.

 

 

Thanks for your input,
Neil

 

From: Erik Goldoff [mailto:egold...@gmail.com] 
Sent: Tuesday, January 27, 2009 10:33 AM
To: NT System Admin Issues
Subject: RE: TS server recommendations

 

where will their documents be stored, on the TS or on a File Server ... if on a 
File Server, you may want to ensure multiple NICs, and use Gigabit to backplane 
the servers, that way the TS will get speed to the file server and not have to 
compete with other workstation traffic.  You'll probably notice TS CPU 
utilization go up on file open and file save actions, this will help that out a 
bit.

 

Also, I've seen at a client's site, where Adobe Acrobat Reader was installed on 
the TS, it initialized upon login for each TS User and was a memory and cpu hog 
( especially when 20 copies are running ) ... you might want to investigate 
FoxIt or other pdf reader alternatives

 


Erik Goldoff


IT  Consultant

Systems, Networks,  Security 

 

 



From: Neil Standley [mailto:n...@net-venture.com] 
Sent: Tuesday, January 27, 2009 1:15 PM
To: NT System Admin Issues
Subject: TS server recommendations

Hello

 

I’ve been tasked with putting a quote together for a customer and need some 
assistance.  

 

They require a Term server that’ll support 20 users with Office 2007 Small 
business, the customers primary need is for Word and Excel. 

 

Do you think this is sufficient to support 20 concurrent users?  I’m trying to 
compete against Dell for the customer’s bid so I need to keep it as low as 
possible.

 

Dual Quad-core Xeons (2.33Ghz)

8GB RAM

3 disk Raid 5 (plus spare) (7200 Rpm drives) w 15 or 32MB cache + Hardware raid 
controller cache has (512MB)

Win2K3

 

 

 

Thanks for your input.

Neil

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: Acronis tech support?

2008-12-08 Thread Neil Standley
We haven't spoken with them (Ultrabac) much on the home user market but
I know their product will work on workstations as well.  It may be a
higher price point than Acronis but I would think a quick phone call to
them for your specific questions would be worth it.

I worked with Ultrabac for a couple hours before getting my first
successful restore, with Acronis it was about a week.  

 

On the Acronis side, we were using True Image Echo Enterprise server,
with Universal Restore.  What I found was that backing up a system to an
archive and then booting from the recovery disk and choosing the
Server option which allows you to pull down an image from another
source caused us to encounter corrupt archive errors.  However when
selecting the agent option from the boot disk I was able to push an
archive from the management console to the remote machine and
successfully recover from that same image.  

 

We also had issues accessing the backup archive when it was located in a
share on our DC, we could authenticate but it wouldn't allow us access
to the file.  When I moved the file to a share on a member server I was
able to see it and recover from it.  In my opinion neither of these is a
show stopper but when compared to the fact that Ultrabac worked as
advertised without hassle, they come out as the winner for us, hands
down.

 

 

What specifically are your issues and which product are you using?  I am
still going to eval the Acronis home product because one of my customers
is interested in it, it would be nice to know what to expect.

 

 

Neil

 

From: Steve Pruitt [mailto:[EMAIL PROTECTED] 
Sent: Monday, December 08, 2008 2:49 AM
To: NT System Admin Issues
Subject: Re: Acronis tech support?

 

Unless I missed something, Ultrabac is strictly for a business
environment. I'm looking for a solution for my home PC. 

 

It's too bad to hear my experience isn't unusual. I was really hoping to
hear otherwise.

 

 

Steve

- Original Message - 

From: Neil Standley mailto:[EMAIL PROTECTED]  

To: NT System Admin Issues
mailto:ntsysadmin@lyris.sunbelt-software.com  

Sent: Monday, December 08, 2008 2:37 AM

Subject: RE: Acronis tech support?

 

I was using demo version as well but working with a  sales
manager which got me in direct contact with an engineer.  It hasn't made
a difference though because the issue is ongoing.  If you're still
evaluating take a look at Ultrabac.com.  We're going forward with them
over Acronis because it worked the first time, they're local to us
(Bellevue, WA) and support speaks English!  Our quote from both vendors
put Ultrabac slightly lower than Acronis for the same functionality.  I
probably don't need to tell you this but if you're looking to purchase
before the end of year they have special pricing.

 

The Acronis forums are filled with complaints just like yours,
this was another big reason we decided to go with Ultrabac.

 

Neil

 

From: Steve Pruitt [mailto:[EMAIL PROTECTED] 
Sent: Sunday, December 07, 2008 6:44 PM
To: NT System Admin Issues
Subject: Acronis tech support?

 

A month ago, based on recommendations here, I downloaded the
Acronis evaluation. I quickly found an apparent program bug when backing
up to DVDs. The system created files named MyBackup1.tib, MyBackup2.tib,
etc. but after creating them it tried to open MyBackup.tib. I used the
chat to report the problem, and also opened a ticket. A week ago, having
heard nothing, I opened another ticket. Still no response. In the
meantime I bought an external hard drive to use for backups, but of
course the 15-day evaluation period was over by then.

 

How long does it usually take them to respond? I have to say I'm
not impressed.

 

 

Steve

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

DR apps

2008-12-03 Thread Neil Standley
Anyone here using Ultrabac?  I’ve been testing a few different DR apps and 
remembered they have a “universal restore” product that allows you to restore 
to dissimilar hardware.  The other products I’ve been testing are EMC Homebase 
and Acronis True Image Echo Enterprise Server.  I also have Symantec System 
Recovery Server 8.5 to test as well.

 

So far I have not been able to get Homebase to deploy a Windows OS image on to 
my recovery machine after 2 weeks even with help from EMC.  With Acronis I’ve 
encountered corrupt archive errors on several occassions but have been able to 
restore successfully once to different hardware using that same supposedly 
corrupt archive file.  So there is inconsistency there but at least it’s worked.

 

Haven’t tested Symantec’s SRS, or Ultrabac yet.  I was going try demo those 
today, looking for any helpful info/life experiences you may have on any of 
these.

 

 

Thanks,

Neil


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


Trouble getting to Yahoo?

2008-11-26 Thread Neil Standley
Anyone experiencing sporadic problems getting to Yahoo over the last
couple days?  We are an ISP and have had reports from customers about
this.  The problem we have in tracking down the cause is that it's very
intermittent, I'll get a customer calling in with this complaint and
when I go to look at it the problem isn't there.

 

DNSStuff.com shows some issues at Yahoo, hoping someone else is having
problems too.

http://private.dnsstuff.com/tools/dnsreport.ch?domain=yahoo.com

 

 

Neil

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: Anyone heard of Prevx?

2008-11-13 Thread Neil Standley
We haven’t. One of my co workers is pushing hard for us to get Trend Micro but 
I’m not sold yet so I wanted to gather as much info as I can especially on 
companies I’ve never heard of.  AVG was relatively unknown for a long time, at 
least it seemed that way.  But lately they’ve taken a nose dive.

 

 

 

Neil 

 

From: Cesare' A. Ramos [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 6:13 AM
To: NT System Admin Issues
Subject: RE: Anyone heard of Prevx?

 

You guys tested Vipre?

 

CAR

Office: 305-443-0331  xt. 1202
Mobile: 786-412-1746
Skype: 305-851-2606
Fax: 305-443-0350
e-Mail: [EMAIL PROTECTED]
BB Pin:  23E727FF
AIM: cramosMIA
MSN: [EMAIL PROTECTED]
Yahoo: cramosMIA

 

From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 2:30 AM
To: NT System Admin Issues
Subject: Anyone heard of Prevx?

 

http://www.prevx.com/

 

We’ve been users of AVG for a couple years now but have started looking for 
replacements due to their recent downturn in quality.  I came across this one 
the other day, they claim to take a different approach to detecting 
malware/virus/spyware and it seems quite inexpensive.

 

They all claim to be the best so I’m hoping for a non biased take on it.

 

Neil 

 

 

 

 

 



This e-Mail and any files transmitted with it are confidential and intended 
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e-Mail. Please note that any views or opinions presented in this e-Mail are 
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** Think before you print this message. **

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: Anyone heard of Prevx?

2008-11-13 Thread Neil Standley
Your perspective depends on how these issues have affected you or your company. 
 Lately we’ve had several issues affecting a number of our respected customers 
which makes us look bad.  

 

 

 

Neil

From: Carl Houseman [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 12:18 PM
To: NT System Admin Issues
Subject: RE: Anyone heard of Prevx?

 

Sooner or later every AV company is going to have a signature or software 
update related issue that affects every user.  Both of AVG's recent problems 
affected a fraction of total users – the first one was about 20% affected, this 
latest one is only non-English versions of the product.

 

So it's hardly a nosedive... NOD32 had a batch of update-related issues 
affecting a larger percentage of users over a short time and they weren't 
bashed to the extent that I hear people beating up AVG.

 

Carl

 

From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 11:51 AM
To: NT System Admin Issues
Subject: RE: Anyone heard of Prevx?

 

We haven’t. One of my co workers is pushing hard for us to get Trend Micro but 
I’m not sold yet so I wanted to gather as much info as I can especially on 
companies I’ve never heard of.  AVG was relatively unknown for a long time, at 
least it seemed that way.  But lately they’ve taken a nose dive.

 

 

 

Neil 

 

From: Cesare' A. Ramos [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 6:13 AM
To: NT System Admin Issues
Subject: RE: Anyone heard of Prevx?

 

You guys tested Vipre?

 

CAR

Office: 305-443-0331  xt. 1202
Mobile: 786-412-1746
Skype: 305-851-2606
Fax: 305-443-0350
e-Mail: [EMAIL PROTECTED]
BB Pin:  23E727FF
AIM: cramosMIA
MSN: [EMAIL PROTECTED]
Yahoo: cramosMIA

 

From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 2:30 AM
To: NT System Admin Issues
Subject: Anyone heard of Prevx?

 

http://www.prevx.com/

 

We’ve been users of AVG for a couple years now but have started looking for 
replacements due to their recent downturn in quality.  I came across this one 
the other day, they claim to take a different approach to detecting 
malware/virus/spyware and it seems quite inexpensive.

 

They all claim to be the best so I’m hoping for a non biased take on it.

 

Neil 

 

 

 

 

 



This e-Mail and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this e-Mail in error please notify the sender via returned 
e-Mail. Please note that any views or opinions presented in this e-Mail are 
solely those of the author and do not necessarily represent those of the 
company. Although IDF operates anti-virus programs, it does not accept 
responsibility for any damage whatsoever that is caused by viruses being passed.

** Think before you print this message. **

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: Anyone heard of Prevx?

2008-11-13 Thread Neil Standley
According to their site…..

“We find and fix rootkits, spyware, information stealers, trojans, viruses, 
bots and adware...”

 

 

Neil

 

From: Alex Eckelberry [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 3:25 PM
To: NT System Admin Issues
Subject: RE: Anyone heard of Prevx?

 

We know them, they are good people and we do some work together. However, I 
don't believe this is a full antivirus engine, more targeted at trojans. 

 

Alex

 

 



From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Thursday, November 13, 2008 2:30 AM
To: NT System Admin Issues
Subject: Anyone heard of Prevx?

http://www.prevx.com/

 

We’ve been users of AVG for a couple years now but have started looking for 
replacements due to their recent downturn in quality.  I came across this one 
the other day, they claim to take a different approach to detecting 
malware/virus/spyware and it seems quite inexpensive.

 

They all claim to be the best so I’m hoping for a non biased take on it.

 

Neil 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


Anyone heard of Prevx?

2008-11-12 Thread Neil Standley
http://www.prevx.com/

 

We've been users of AVG for a couple years now but have started looking
for replacements due to their recent downturn in quality.  I came across
this one the other day, they claim to take a different approach to
detecting malware/virus/spyware and it seems quite inexpensive.

 

They all claim to be the best so I'm hoping for a non biased take on it.

 

Neil 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

Actionpack Licensing question

2008-09-30 Thread Neil Standley
Wondering if someone can answer this question for me.  

We have a license for 64bit Windows Server 2003, do we have downgrade
rights to 32bit using the same key?  

Thanks,
Neil



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


RE: Actionpack Licensing question

2008-09-30 Thread Neil Standley
I would but I've already used the license and we're trying to avoid spending 
another $600.  My main issue is that we are about to purchase a new server to 
replace our aging Win2K running BUE 10d.
Trying to keep costs down we are going to continue to run BUE 10d but wanted to 
upgrade to Server 2003, problem there is BUE 10d doesn't support Windows x64.



Neil


-Original Message-
From: Carl Houseman [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, September 30, 2008 4:28 PM
To: NT System Admin Issues
Subject: RE: Actionpack Licensing question

???

Action Pack includED* both 32 and 64 bit CDs for Windows Server 2003.
There's a unique product key sticker on the back of the sleeves for each.
So simply use the appropriate product key.

Carl

* When 2008 came out it replaced 2003 in the kit.  If you weren't subscribed
to the Action Pack when 2003 was included, or your subscription lapsed, you
don't have rights to run any 2003 server versions (except Web version which
is still in the kit).

-Original Message-
From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, September 30, 2008 7:14 PM
To: NT System Admin Issues
Subject: Actionpack Licensing question

Wondering if someone can answer this question for me.  

We have a license for 64bit Windows Server 2003, do we have downgrade
rights to 32bit using the same key?  

Thanks,
Neil



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

FW: Actionpack Licensing question

2008-09-30 Thread Neil Standley
Interesting, I've never actually read that prior to today.  We use it to run 
our business internally, but we also have many retail/open licenses which we 
deploy on our public facing servers.  Thanks for the help, looks like we'll be 
spending some more money.
 
Neil



From: Martin Blackstone [mailto:[EMAIL PROTECTED]
Sent: Tue 9/30/2008 7:18 PM
To: NT System Admin Issues
Subject: RE: Actionpack Licensing question



The license says:

The Microsoft Action Pack Subscription License Agreement gives you the right 
to use the Action Pack software to run your own business as well as for 
evaluation, demonstration, testing, training, and education. For example, you 
can use Action Pack software to host your company's intranet. 

Action Pack software is not provided for personal use, for hosting customer 
applications, or for installation at a customer site. It cannot be used, for 
example, to host a commercial website; this is considered a production 
environment outside the scope of the software's intended purpose.

 

https://partner.microsoft.com/US/program/managemembership/actionpack/mapslicensing

 

-Original Message-
From: Webster [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, September 30, 2008 7:04 PM
To: NT System Admin Issues
Subject: RE: Actionpack Licensing question

 

 -Original Message-

 From: Neil Standley [mailto:[EMAIL PROTECTED]

 Subject: RE: Actionpack Licensing question

 

 I would but I've already used the license and we're trying to avoid

 spending another $600.  My main issue is that we are about to purchase

 a new server to replace our aging Win2K running BUE 10d.

 Trying to keep costs down we are going to continue to run BUE 10d but

 wanted to upgrade to Server 2003, problem there is BUE 10d doesn't

 support Windows x64.

 

Are you saying you are using your Action Pack media and keys for production 
systems?

 

 

Webster

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~

~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


 

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: Remote backup solutions...

2008-08-29 Thread Neil Standley
Anyone tried LiveVault from Iron Mountain?  Looks like they have Enterprise and 
SMB pricing but they want you to contact them to get it.

 

 

 

Neil 

 

From: Benjamin Zachary - Lists [mailto:[EMAIL PROTECTED] 
Sent: Friday, August 29, 2008 12:26 AM
To: NT System Admin Issues
Subject: RE: Remote backup solutions...

 

Double take into a colo?

Wansync works pretty well actually (but doesn’t replicate AD as far as I could 
tell)

Symantecs Netbackup looked ok actually. 

 

From: Rod Trent [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, August 27, 2008 12:35 PM
To: NT System Admin Issues
Subject: RE: Remote backup solutions...

 

Yeah…sorry.

 

A hosted solution that can be managed remotely.  Servers and workstations.

 

From: Don Ely [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, August 27, 2008 12:20 PM
To: NT System Admin Issues
Subject: Re: Remote backup solutions...

 

Got any requirements?

On Wed, Aug 27, 2008 at 8:05 AM, Rod Trent [EMAIL PROTECTED] wrote:

Does anyone use a remote backup solution that they would recommend?

 

 

 

 

 

 

 

 

 

 

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


Cisco help

2008-08-26 Thread Neil Standley
Hi All,

 

I'm pretty green when it comes to Cisco but I need some help and I
haven't been able to get the answers I need from Google or my Cisco in a
nutshell book.  I am trying to setup syslogging so that I get
authentication info for our dial up and DSL customers.  Syslogging
itself is working but all I see is stuff like this.

 

25w3d: %SYS-5-CONFIG_I: Configured from console by admin on vty1
(x.x.x.x)

25w3d: %SYS-5-CONFIG_I: Configured from console by admin on vty1
(x.x.x.x)

25w3d: %LINEPROTO-5-UPDOWN: Line protocol on Interface
Virtual-Access115, changed state to down

25w3d: %LINEPROTO-5-UPDOWN: Line protocol on Interface
Virtual-Access115, changed state to up

 

At some point in the past we've been able to see the auth logins and
failures via the vty console but somehow it stopped working.  I can
gladly post the necessary parts of our config if that helps.

 

 

Thanks in advance!

 

 

Neil

 


~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~

RE: Cisco help

2008-08-26 Thread Neil Standley
Oh right, sorry should've included that.  

3660 router.

Here's what we currently have.

logging exception 8192
logging buffered 8192 debugging
no logging console
aaa new-model
aaa authentication ppp USWest-dsl group radius local
aaa authorization network default group radius local
aaa accounting update periodic 5
aaa accounting commands 7 default start-stop group radius
aaa accounting network default start-stop group radius

logging history size 300
logging history debugging
logging trap debugging
logging source-interface Ethernet1/0
logging x.x.x.x


Thanks!
Neil

-Original Message-
From: Candee Vaglica [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, August 26, 2008 1:24 PM
To: NT System Admin Issues
Subject: Re: Cisco help

So, you're logging from what? A PIX? A switch?
If it's a PIX or ASA, you have to set the level of logging on the
appliance itself.

On Tue, Aug 26, 2008 at 4:19 PM, Neil Standley [EMAIL PROTECTED]
wrote:
 Hi All,



 I'm pretty green when it comes to Cisco but I need some help and I
haven't
 been able to get the answers I need from Google or my Cisco in a
nutshell
 book.  I am trying to setup syslogging so that I get authentication
info for
 our dial up and DSL customers.  Syslogging itself is working but all I
see
 is stuff like this.



 25w3d: %SYS-5-CONFIG_I: Configured from console by admin on vty1
(x.x.x.x)

 25w3d: %SYS-5-CONFIG_I: Configured from console by admin on vty1
(x.x.x.x)

 25w3d: %LINEPROTO-5-UPDOWN: Line protocol on Interface
Virtual-Access115,
 changed state to down

 25w3d: %LINEPROTO-5-UPDOWN: Line protocol on Interface
Virtual-Access115,
 changed state to up



 At some point in the past we've been able to see the auth logins and
 failures via the vty console but somehow it stopped working.  I can
gladly
 post the necessary parts of our config if that helps.





 Thanks in advance!





 Neil







~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~



~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/  ~


OT - Help! - Need user manual for Larscom Access T-45

2008-08-01 Thread Neil Standley
I'd be really grateful if anyone out there happens to have a user manual
or can help with command syntax for this box.  We bought 2 of them used
so we don't have it, we're trying to increase our bandwidth today and
support on the other side doesn't have anyone that knows the commands to
do it.

 

 

Thanks in advance!

 

 

Neil

 


~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~

RE: Firewall Systems

2008-07-23 Thread Neil Standley
We recently switched from Netscreen 50s to Zyxel ZyWall 35s 

(http://us.zyxel.com/web/product_category.php?PC1indexflag=20040908175941) 

 

Starting with the Zywall 35 you get dual WAN ports for failover or load 
balancing.

 

Pricing is good and you don’t have to pay maintenance fees for support or 
upgrades on the firewall.  The only thing you pay extra for is licensing for 
AV, AS, IDP, Content Filtering (yearly), and VPN clients (1 time).

 

Neil

 

From: Jim S. Walters [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, July 23, 2008 8:08 AM
To: NT System Admin Issues
Subject: Firewall Systems

 

I'm in the process of reviewing our firewall for possible conversion to another 
system.

While we have been quite happy with the service our Checkpoint Firewall has 
provided over the years, the continued maintenance price increases leave me 
wondering if I'm getting a good value for the cost.

While never having issues with breaches and the like is priceless, I thought 
I'd see what firewall systems other people use and which ones they are happy 
with.

Other than supporting some mobile and remote users via VPN, a DMZ with internet 
accessible servers and the ability to support a future remote office, our needs 
are fairly modest.


Any comments would be welcome.

Jim Walters
SPEC Services, Inc.

 

 

~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~


RE: The Website is Down

2008-07-23 Thread Neil Standley
Just what I needed, that was great!

 

Neil

 

From: Roger Wright [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, July 23, 2008 10:46 AM
To: NT System Admin Issues
Subject: The Website is Down

 

A little “rough” but hilarious nonetheless:

http://youtube.com/watch?v=BcQ7RkyBoBc http://youtube.com/watch?v=BcQ7RkyBoBc 

   

Roger Wright

Network Administrator

727.572.7076  x388

_

 

 

 

~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~


Your fav AV?

2008-07-02 Thread Neil Standley
We're looking to switch AV vendors and would like to know, who's your
favorite and why?

 

Please no flames about Symantec or McAfee, we won't even bother with
them.

 

Thanks,

Neil 

 


~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~

RE: Backup Miracle

2008-05-20 Thread Neil Standley
Hi all,

 

We're looking to upgrade from an Exabyte VXA-2 autoloader to a Tandberg
Magnum LTO 3 or 4 autoloader and was wondering for those of you already
running these, what kind of horsepower do you have in your backup
servers and are you using SCSI or fiber channel?  Single, dual, quad
proc?  How much ram, and are you running multiple backup jobs at once?
I know you can do that writing to disk but is that even possible while
writing to tape? 

 

Neil

 

 

 

From: James Kerr [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, April 16, 2008 10:46 AM
To: NT System Admin Issues
Subject: Re: Backup Miracle

 

That doesn't require a miracle. Our LTO drives get almost a gig a minute
throughput. Well that's what backup exec reports anyhow. The server I
just looked at backs up 130GB with verify in less then 2.5 hours.

- Original Message - 

From: Jim Majorowicz mailto:[EMAIL PROTECTED]  

To: NT System Admin Issues
mailto:ntsysadmin@lyris.sunbelt-software.com  

Sent: Wednesday, April 16, 2008 1:27 PM

Subject: Backup Miracle

 

I think I've been tasked with making something near impossible
happen, so I'm going to start by asking the question here then start my
google-fu.  My boss has just asked for a backup solution that will do
the following:

 

Complete a full backup of SBS 2003 server.

There is currently nearly 300 GB of data on this server.

Wants Exchange included (Currently about 30 GB in size)

Wants a system state

Wants it verified.

Must be complete in 10 Hours!

 

The current backup system is taking about 24 hours to do this
not including the verify, and I think there may be an I/O problem as it
is NTBACKUP with BackupAssist v.4.0.16 backing up to a USB 2.0 drive.
Unless my math is off, this backup should only take about 5 hours,
assuming the transfer occurs at about 20 Mbps.  Unfortunately there is
some sort of bottleneck that is throttling this back to about 4.

 

What am I missing that would help me fix this problem?

 

 

 
 
 

 

 

~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~

Help Desk/Trouble Ticket software

2008-05-07 Thread Neil Standley
We are looking for new helpdesk/trouble ticket software.  We'd like to
be able to plugin to MS SQL, auto create/update tickets via email
submission and also via web interface.  Allowing users to view the
status of a ticket would be a plus as well.  It doesn't need to have all
the bells and whistles, but customizable would be nice.

 

I've looked at a few but haven't really been too impressed so I'm
turning to the collective experience of the group.

Any recommendations and feedback are greatly appreciated.

 

Thanks,

Neil

 


~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~

RE: Help Desk/Trouble Ticket software

2008-05-07 Thread Neil Standley
HelpStar looks nice, loads of features.  Any idea how much they want for it?

 

 

Thanks,

Neil

 

 

From: Christopher Boggs [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 9:04 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

 

We use HelpStar also….  Can update tickets via email, has a web interface, as 
well as client software for the support staff if needed.  Our HR dept. also 
uses it to notify us of new hires/terminations so we know immediately what is 
going on, and child requests are automatically created and sent to specific 
queues to be processed.

 

It’s pretty powerful, honestly.  

 

cb

 



From: Domingue, Jamie [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 10:50 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

 

We use HelpStar here and it seems to do a pretty good job.

 

http://www.helpstar.com/ 

 

From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 10:47 AM
To: NT System Admin Issues
Subject: Help Desk/Trouble Ticket software

 

We are looking for new helpdesk/trouble ticket software.  We’d like to be able 
to plugin to MS SQL, auto create/update tickets via email submission and also 
via web interface.  Allowing users to view the status of a ticket would be a 
plus as well.  It doesn’t need to have all the bells and whistles, but 
customizable would be nice.

 

I’ve looked at a few but haven’t really been too impressed so I’m turning to 
the collective experience of the group.

Any recommendations and feedback are greatly appreciated.

 

Thanks,

Neil

 

 

 


MISSION STATEMENT:

The MISSION of THE SCHUMACHER GROUP is to provide continuously improving 
quality health care to all patients in a cost effective manner and to maintain 
the highest ethical standards by upholding the patients' rights and treating 
them with dignity and respect.


CONFIDENTIALITY NOTICE
This e-mail transmission (and/or the documents accompanying it) may contain 
confidential information belonging to the sender. The information is intended 
only for the use of the individual or entity named above. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution or the taking of any action in reliance on the contents of this 
information is strictly prohibited. If you have received this transmission in 
error, please immediately notify the sender by telephone.

 

 

 

~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~


RE: Help Desk/Trouble Ticket software

2008-05-07 Thread Neil Standley
Thanks, sounds like it may be outside of our budget.  I looked at Web+Center, 
for 10 users it runs $5K so I’m going to guess HelpStar is probably in the same 
ballpark given their capabilities.

 

 

Thanks,

Neil 

 

From: Christopher Boggs [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 9:50 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

 

Don’t remember exactly,  I wasn’t involved in the decision to purchase it… It’s 
not cheap, by any means though – and you have to license each Support Rep if I 
remember correctly.

 

 



From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 11:16 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

 

HelpStar looks nice, loads of features.  Any idea how much they want for it?

 

 

Thanks,

Neil

 

 

From: Christopher Boggs [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 9:04 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

 

We use HelpStar also….  Can update tickets via email, has a web interface, as 
well as client software for the support staff if needed.  Our HR dept. also 
uses it to notify us of new hires/terminations so we know immediately what is 
going on, and child requests are automatically created and sent to specific 
queues to be processed.

 

It’s pretty powerful, honestly.  

 

cb

 



From: Domingue, Jamie [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 10:50 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

 

We use HelpStar here and it seems to do a pretty good job.

 

http://www.helpstar.com/ 

 

From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 10:47 AM
To: NT System Admin Issues
Subject: Help Desk/Trouble Ticket software

 

We are looking for new helpdesk/trouble ticket software.  We’d like to be able 
to plugin to MS SQL, auto create/update tickets via email submission and also 
via web interface.  Allowing users to view the status of a ticket would be a 
plus as well.  It doesn’t need to have all the bells and whistles, but 
customizable would be nice.

 

I’ve looked at a few but haven’t really been too impressed so I’m turning to 
the collective experience of the group.

Any recommendations and feedback are greatly appreciated.

 

Thanks,

Neil

 

 

 


MISSION STATEMENT:

The MISSION of THE SCHUMACHER GROUP is to provide continuously improving 
quality health care to all patients in a cost effective manner and to maintain 
the highest ethical standards by upholding the patients' rights and treating 
them with dignity and respect.


CONFIDENTIALITY NOTICE
This e-mail transmission (and/or the documents accompanying it) may contain 
confidential information belonging to the sender. The information is intended 
only for the use of the individual or entity named above. If you are not the 
intended recipient, you are hereby notified that any disclosure, copying, 
distribution or the taking of any action in reliance on the contents of this 
information is strictly prohibited. If you have received this transmission in 
error, please immediately notify the sender by telephone.

 

 

 

 

 

 

 

~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
~ http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm  ~


RE: Help Desk/Trouble Ticket software

2008-05-07 Thread Neil Standley
This one looks promising, they also have another older, less expensive 
version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right 
now. 

Neil 

-Original Message-
From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 11:11 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

Take a look at http://www.helpconnection.net

It doesn't exactly what you are looking for, plus it has a KB and MS-SQL
Backend.

Regards,
Jim


-Original Message-
From: Tigran K [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 9:59 AM
To: ML: NT System Admin Issues
Subject: Re: Help Desk/Trouble Ticket software

I would love a help desk software that is based on email. Don't get me
wrong I want the database backend to keep track of everything but why
do I have to leave email to look at a ticket then respond to it within
the ticketing web/client interface. Can I just get the ticket via
email and reply to it via email and have the ticketing system keep
track of it. Say every email back and forth between me and the
customer is CCed to the ticketing system.

Anybody know of a system like that?

~ Upgrade to Next Generation Antispam/Antivirus with Ninja!~
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RE: Help Desk/Trouble Ticket software

2008-05-07 Thread Neil Standley
Thanks, I actually submitted a ticket to them and they had it fixed in minutes!


Neil

-Original Message-
From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 12:21 PM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

Neil:

If you want to look at an online demo you can visit the parent company:

http://www.expinion.net/index.asp

Regards,
Jim


-Original Message-
From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 12:03 PM
To: ML: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

This one looks promising, they also have another older, less expensive 
version (Help Desk 6.5) but their online demos for HD 6.5 aren't working right 
now. 

Neil 

-Original Message-
From: Axcess Internet (ML Account) [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 11:11 AM
To: NT System Admin Issues
Subject: RE: Help Desk/Trouble Ticket software

Take a look at http://www.helpconnection.net

It doesn't exactly what you are looking for, plus it has a KB and MS-SQL
Backend.

Regards,
Jim


-Original Message-
From: Tigran K [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 9:59 AM
To: ML: NT System Admin Issues
Subject: Re: Help Desk/Trouble Ticket software

I would love a help desk software that is based on email. Don't get me
wrong I want the database backend to keep track of everything but why
do I have to leave email to look at a ticket then respond to it within
the ticketing web/client interface. Can I just get the ticket via
email and reply to it via email and have the ticketing system keep
track of it. Say every email back and forth between me and the
customer is CCed to the ticketing system.

Anybody know of a system like that?

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question about moving exchange 03 store to iSCSI

2008-04-26 Thread Neil Standley
I've read a few articles that say all I need to do is enable persistence
for the connections and move the data files via system manager.  But I'm
expecting that  when Exchange restarts, if the iscsi initiator hasn't
started yet Exchange won't be able to connect to the database.  So what
services do I need to set dependencies on to avoid this problem, or am I
not correct in my assumption?

 

Using Windows server 2003 R2 SP2 with Exchange 03 SP2

Microsoft iSCSI Initiator 2.06

 

Thanks in advance!

 

Neil Standley

Systems Engineer

 

Net Venture, Inc.

3680 S Cedar St Ste A

Tacoma, WA 98409

253-942-8400

www.nventure.com

 


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RE: How to measure packet loss/delay/jitter

2008-04-23 Thread Neil Standley
These guys can do all of that, either from their hosted test 
http://myvoipspeed.visualware.com/ or you can purchase your own to run from a 
pc. http://www.myvoipspeed.com/pc/standard.html

 

 

 

Neil 

 

 

From: Thomas Mullins [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, April 23, 2008 8:02 AM
To: NT System Admin Issues
Subject: How to measure packet loss/delay/jitter

 

We are deploying six H.323 Tandberg units and serveral more Vbrick units in our 
school system.  We have set QoS to ensure optimal performance for our 
video/audio classes.  If anyone has any suggestions on how to measure packet 
loss/delay/jitter, I would greatly appreciate them.  

 

 

 

Any thoughts on how to measure packet loss?  

 

 

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SBS 2003 Exchange question

2008-03-20 Thread Neil Standley
Good morn all,

 

 

 

I have a customer running Exchange 03 on SBS03, they have 2 public
domain names they want to receive mail via pop3 connector from my public
mail servers using a global mailbox.  No problems on the public side,
but it seems that Exchange is having a difficult time routing messages
to all of the correct mailboxes.

 

We setup their default recipient policy setup like this.

Smtp (primary) @newdomain.org

Smtp @olddomain.org

 

We also have 2 POP3 mailboxes setup in the pop3 connector, each setup as
a global mailbox.  They look like this

[EMAIL PROTECTED]  mail.newdomain.org  global mailbox

[EMAIL PROTECTED] mail.olddomain.org global mailbox

In both cases the mailbox domain setting matches correctly.

 

The customer is complaining that her mailbox (which is the default NDR
mailbox) is getting messages for valid addresses.

 

Could this be caused by having 2 domains listed under 1 recipient
policy?  If not what are the likely causes?

 

Thanks in advance!

 

Neil

 


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RE: Office 2007 documents quarantined

2008-03-04 Thread Neil Standley
IIRC this happens when a file is created in an older version of Office then 
opened in an Office 07 application, when O7 opens the doc it converts the 
file(s) as a result it creates a bin file.


Neil


-Original Message-
From: Tim Evans [mailto:[EMAIL PROTECTED] 
Sent: Monday, March 03, 2008 9:55 AM
To: NT System Admin Issues
Subject: RE: Office 2007 documents quarantined

This does not seem to be the default here. The only time I get a .BIN
file in the document is when it has an embedded object. It could be that
I missed it, but I don't even see an option anywhere to embed the print
driver in the document, not to mention that it seems pretty stupid if it
is an option. How do they handle different OS, or the destination print
not existing or on a different port, etc.


...Tim


 -Original Message-
 From: Jon D [mailto:[EMAIL PROTECTED]
 Sent: Monday, March 03, 2008 8:27 AM
 To: NT System Admin Issues
 Subject: Office 2007 documents quarantined
 
 Is anyone else having a problem with Office 2007 documents being
 quarantined?
 It appears the problem may be with office 2007 putting print drivers
 into an embedded .bin file which causes anti-virus on exchange to
 quarantine it.
 
 Anyone else have this issue?
 Is this a bug that MS is going to fix, or are we stuck with allowing
 .bin files now?
 
 
 Thanks,
 Jon
 
 
 
 
 
 
 
 .
 
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RE: SharePoint database consideration

2008-02-27 Thread Neil Standley
IIRC,  you’re better off choosing to install a small farm even if using SQL 
Express.  Using the stand alone install mode it’s configured to use the ##SSEE 
embedded database which cannot be moved or managed.

 

Some info about ##SSEE 

http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=949426SiteID=1 

 

Neil 

 

From: Ara Avvali [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, February 27, 2008 7:50 AM
To: NT System Admin Issues
Subject: SharePoint database consideration

 

Hello everyone,

Is it fair to assume for a small SharePoint site within company to be used for 
calendar sharing and forums, can I get away with the built-in database coming 
with SharePoint or do we have to invest in SQL server?

Thanks  

 

 

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Document management solutions - recommendations

2008-01-31 Thread Neil Standley
My employer has asked me to investigate potential solutions for document
management/archival/paperless, I've started googling for options but
wanted to see what your recommendations, experiences are on this topic.

 

 

Thanks,

Neil


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