Re: What else would you tell this user?
On 27 Oct 2009 at 20:02, Paul Gordon wrote: I believe this is referred to as percussive maintenance If at first you don't succeed, get a bigger hammer. -- The Shadetree Mechanic -- Angus Scott-Fleming GeoApps, Tucson, Arizona 1-520-290-5038 +---+ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
I learned, from my father, a seargant in the USAF, a thing called '7 level brogan adjustment' - because you had to be at a certain level before you were allowed to apply the brogan to the equipment... Kurt On Tue, Oct 27, 2009 at 13:02, Paul Gordon paul_gor...@hotmail.com wrote: I believe this is referred to as percussive maintenance :-) Paul G. From: Andrew Levicki [mailto:and...@levicki.me.uk] Sent: 27 October 2009 19:05 To: NT System Admin Issues Subject: Re: What else would you tell this user? Fixing computers and using hammers are not mutually exclusive. 2009/10/27 Maglinger, Paul pmaglin...@scvl.com +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE
Re: What else would you tell this user?
Did they fix it in the end? 2009/10/27 N Parr npar...@mortonind.com Yes it is, example below. http://www.youtube.com/watch?v=nfCYzJAgwrw -- *From:* Paul Gordon [mailto:paul_gor...@hotmail.com] *Sent:* Tuesday, October 27, 2009 3:03 PM *To:* NT System Admin Issues *Subject:* RE: What else would you tell this user? I believe this is referred to as percussive maintenance :-) Paul G. *From:* Andrew Levicki [mailto:and...@levicki.me.uk] *Sent:* 27 October 2009 19:05 *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Fixing computers and using hammers are not mutually exclusive. 2009/10/27 Maglinger, Paul pmaglin...@scvl.com +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:04 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 *From:* Maglinger, Paul [mailto:pmaglin...@scvl.com] *Sent:* Tuesday, October 27, 2009 11:17 AM *To:* NT System Admin Issues *Subject:* RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. *From:* Lee Douglas [mailto:lee.doug...@gmail.com] *Sent:* Tuesday, October 27, 2009 9:56 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find
Re: What else would you tell this user?
1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don?t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn?t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft?s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn?t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It?s me again?.. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn?t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn?t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.comwrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:32 AM *To:* xx *Subject:* RE: Home Computer Sure. *From:* xx *Sent:* Tuesday, October 27, 2009 10:30 AM *To:* David McSpadden *Subject:* RE: Home Computer Ok I will try tonight if I cant do you want it back? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:28 AM *To:* xx *Subject:* RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. *From:* xx *Sent:* Tuesday, October 27, 2009 10:26 AM *To:* David McSpadden *Subject:* RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:19 AM *To:* xx *Subject:* RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. *From:* xx *Sent:* Tuesday, October 27, 2009 10:11 AM *To:* David McSpadden *Subject:* Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 *www.aspca.org* http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoff Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
I have been an advocate of sending them to max security prisons, just for an over night wake up call from 'Bubba'. Then in the morning with the pride shredded all over the place have them sit down (if they can) in front of a computer and write apologies to all the people they have affected. If it seems sincere enough they don't have to get back in the cell. From: Lee Douglas Sent: Tuesday, October 27, 2009 10:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: What else would you tell this user?
I'd buy a copy of Acronis Workstation and rebuild, make an image and keep tagging them for a rebuild, at least that would save you a lot of time. Aside from that create user accounts for every person and don't make them Admins and splain to xx not to ever use the admin account unless it was life or death (or land in computer jail, pay $XX.xx, do not pass go). John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 10:58 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoffmailto:egold...@gmail.com Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issuesmailto:ntsysadmin@lyris.sunbelt-software.com Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.commailto:dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized
RE: What else would you tell this user?
I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpadden To: NT System Admin Issues Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoff Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: What else would you tell this user?
Boot the computer into safe mode with networking then go to http://live.sunbeltsoftware.com and follow the directions. Using this I was able to help my dad and mother-in-law fix their infected systems over the phone. From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 9:41 AM To: NT System Admin Issues Subject: What else would you tell this user? Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think __ Information from ESET NOD32 Antivirus, version of virus signature database 4547 (20091027) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. *From:* Erik Goldoff egold...@gmail.com *Sent:* Tuesday, October 27, 2009 10:51 AM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.comwrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:32 AM *To:* xx *Subject:* RE: Home Computer Sure. *From:* xx *Sent:* Tuesday, October 27, 2009 10:30 AM *To:* David McSpadden *Subject:* RE: Home Computer Ok I will try tonight if I cant do you want it back? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:28 AM *To:* xx *Subject:* RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. *From:* xx *Sent:* Tuesday, October 27, 2009 10:26 AM *To:* David McSpadden *Subject:* RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:19 AM *To:* xx *Subject:* RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. *From:* xx *Sent:* Tuesday, October 27, 2009 10:11 AM *To:* David McSpadden *Subject:* Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: What else would you tell this user?
And name the account TechTard! John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 11:39 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.commailto:cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpaddenmailto:dav...@imcu.com To: NT System Admin Issuesmailto:ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoffmailto:egold...@gmail.com Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issuesmailto:ntsysadmin@lyris.sunbelt-software.com Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.commailto:dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any
Re: What else would you tell this user?
+1 From: John Cook Sent: Tuesday, October 27, 2009 11:41 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? And name the account TechTard! John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 11:39 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpadden To: NT System Admin Issues Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoff Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again... I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think
Re: What else would you tell this user?
Why not Id10t and have done with it? Jon On Tue, Oct 27, 2009 at 11:41 AM, John Cook john.c...@pfsf.org wrote: And name the account TechTard! *John W. Cook* *Systems Administrator* *Partnership For Strong Families* *315 SE 2nd Ave* *Gainesville, Fl 32601* *Office (352) 393-2741 x320* *Cell (352) 215-6944* *Fax (352) 393-2746* *MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4* *From:* Jon Harris [mailto:jk.har...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:39 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. *From:* Erik Goldoff egold...@gmail.com *Sent:* Tuesday, October 27, 2009 10:51 AM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:32 AM *To:* xx *Subject:* RE: Home Computer Sure. *From:* xx *Sent:* Tuesday, October 27, 2009 10:30 AM *To:* David McSpadden *Subject:* RE: Home Computer Ok I will try tonight if I cant do you want it back? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:28 AM *To:* xx *Subject:* RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. *From:* xx *Sent:* Tuesday, October 27, 2009 10:26 AM *To:* David McSpadden *Subject:* RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:19 AM *To:* xx *Subject:* RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. *From:* xx *Sent:* Tuesday, October 27, 2009 10:11 AM *To:* David McSpadden *Subject:* Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think
RE: What else would you tell this user?
rantIt's Outlook. You read from bottom to top, not the other way around./rant You told them to install a second AV package alongside the first. You're going to kill what performance was left by the malware on the machine. If this person can't keep their machine clean they aren't going to know how to configure two AV products to run nicely side by side if Mcafee and MSE can at all. It is quick and easy. All you have to do it tell it when and what to scan You speak as if this is such an easy task? Assuming this is an average adult can't-keep-out-of-trouble user like what I see, they're going to be lost. If you like this person, fix it for them, or call a local shop that sounds knowledgeable and fair and send them there. I don't know if this is rare for this person or not, but for people I know that are completely prone to getting themselves into trouble over and over, I tell them to buy a Mac. -- Mike Gill From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 7:41 AM To: NT System Admin Issues Subject: What else would you tell this user? Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again... I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
Put something like Deep Freeze on it so he can't permanently hose it? On Tue, Oct 27, 2009 at 11:39 AM, Jon Harris jk.har...@gmail.com wrote: Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. *From:* Erik Goldoff egold...@gmail.com *Sent:* Tuesday, October 27, 2009 10:51 AM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.comwrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:32 AM *To:* xx *Subject:* RE: Home Computer Sure. *From:* xx *Sent:* Tuesday, October 27, 2009 10:30 AM *To:* David McSpadden *Subject:* RE: Home Computer Ok I will try tonight if I cant do you want it back? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:28 AM *To:* xx *Subject:* RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. *From:* xx *Sent:* Tuesday, October 27, 2009 10:26 AM *To:* David McSpadden *Subject:* RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:19 AM *To:* xx *Subject:* RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. *From:* xx *Sent:* Tuesday, October 27, 2009 10:11 AM *To:* David McSpadden *Subject:* Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
Re: What else would you tell this user?
IIRC, there's at least 1 app that will let you set up an XP machine so that it will only boot into a virtual machine (unless you are the administrator, I presume). You can do anything you want with it but it always reverts to base when you re-boot. Whatever the app costs, it'd be cheaper for your customer than what they are paying now... On Tue, Oct 27, 2009 at 11:39 AM, Jon Harris jk.har...@gmail.com wrote: Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. *From:* Erik Goldoff egold...@gmail.com *Sent:* Tuesday, October 27, 2009 10:51 AM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.comwrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:32 AM *To:* xx *Subject:* RE: Home Computer Sure. *From:* xx *Sent:* Tuesday, October 27, 2009 10:30 AM *To:* David McSpadden *Subject:* RE: Home Computer Ok I will try tonight if I cant do you want it back? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:28 AM *To:* xx *Subject:* RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. *From:* xx *Sent:* Tuesday, October 27, 2009 10:26 AM *To:* David McSpadden *Subject:* RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:19 AM *To:* xx *Subject:* RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. *From:* xx *Sent:* Tuesday, October 27, 2009 10:11 AM *To:* David McSpadden *Subject:* Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: What else would you tell this user?
They may be PHds and still can't work a computer safely...I still haven't come across anyone that made it through 6 yrs of college that's a total ID10T ( many close calls though!) John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 11:45 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Why not Id10t and have done with it? Jon On Tue, Oct 27, 2009 at 11:41 AM, John Cook john.c...@pfsf.orgmailto:john.c...@pfsf.org wrote: And name the account TechTard! John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: Jon Harris [mailto:jk.har...@gmail.commailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 11:39 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.commailto:cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpaddenmailto:dav...@imcu.com To: NT System Admin Issuesmailto:ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoffmailto:egold...@gmail.com Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issuesmailto:ntsysadmin@lyris.sunbelt-software.com Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.commailto:dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me
RE: What else would you tell this user?
+1 I agree that a certain point is reached where I don't even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCAR 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 http://www.aspca.org/ www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to AnimalsR (ASPCAR) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again... I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think _ If this email is spam, report it here: http://www.onlymyemail.com/view/?action=reportSpamId=ODEzNjQ6OTg5MTE4NDE1O
Re: What else would you tell this user?
Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 *From:* Maglinger, Paul [mailto:pmaglin...@scvl.com] *Sent:* Tuesday, October 27, 2009 11:17 AM *To:* NT System Admin Issues *Subject:* RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. *From:* Lee Douglas [mailto:lee.doug...@gmail.com] *Sent:* Tuesday, October 27, 2009 9:56 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It’s me again….. I think my computer has issues again I have been getting
Re: What else would you tell this user?
+999E999 On Tue, Oct 27, 2009 at 10:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think If this email is spam, report it here: http://www.OnlyMyEmail.com
Re: What else would you tell this user?
That would work but drawing and quartering the son-in-law would be more enjoyable. Jon On Tue, Oct 27, 2009 at 11:48 AM, Charles Whitby charles.whi...@gmail.comwrote: Put something like Deep Freeze on it so he can't permanently hose it? On Tue, Oct 27, 2009 at 11:39 AM, Jon Harris jk.har...@gmail.com wrote: Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.comwrote: Sounds like a nice way to make some side money for hobbies. - Original Message - *From:* David W. McSpadden dav...@imcu.com *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Sent:* Tuesday, October 27, 2009 10:58 AM *Subject:* Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. *From:* Erik Goldoff egold...@gmail.com *Sent:* Tuesday, October 27, 2009 10:51 AM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.comwrote: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:32 AM *To:* xx *Subject:* RE: Home Computer Sure. *From:* xx *Sent:* Tuesday, October 27, 2009 10:30 AM *To:* David McSpadden *Subject:* RE: Home Computer Ok I will try tonight if I cant do you want it back? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:28 AM *To:* xx *Subject:* RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. *From:* xx *Sent:* Tuesday, October 27, 2009 10:26 AM *To:* David McSpadden *Subject:* RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? *From:* David McSpadden *Sent:* Tuesday, October 27, 2009 10:19 AM *To:* xx *Subject:* RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft’s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn’t. *From:* xx *Sent:* Tuesday, October 27, 2009 10:11 AM *To:* David McSpadden *Subject:* Home Computer Hi It’s me again….. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn’t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn’t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: What else would you tell this user?
Deep Freeze. Don't like it. I have that on a few machines here. *shudder* John-AldrichTile-Tools From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 11:49 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? IIRC, there's at least 1 app that will let you set up an XP machine so that it will only boot into a virtual machine (unless you are the administrator, I presume). You can do anything you want with it but it always reverts to base when you re-boot. Whatever the app costs, it'd be cheaper for your customer than what they are paying now... On Tue, Oct 27, 2009 at 11:39 AM, Jon Harris jk.har...@gmail.com wrote: Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpadden mailto:dav...@imcu.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik mailto:egold...@gmail.com Goldoff Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again... I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think
RE: What else would you tell this user?
Humm. We couldn't survive without it here. On 300+ computers. From: John Aldrich [mailto:jaldr...@blueridgecarpet.com] Sent: Tuesday, October 27, 2009 12:16 PM To: NT System Admin Issues Subject: RE: What else would you tell this user? Deep Freeze. Don't like it. I have that on a few machines here... *shudder* From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 11:49 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? IIRC, there's at least 1 app that will let you set up an XP machine so that it will only boot into a virtual machine (unless you are the administrator, I presume). You can do anything you want with it but it always reverts to base when you re-boot. Whatever the app costs, it'd be cheaper for your customer than what they are paying now... On Tue, Oct 27, 2009 at 11:39 AM, Jon Harris jk.har...@gmail.com wrote: Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpadden mailto:dav...@imcu.com To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoff mailto:egold...@gmail.com Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues mailto:ntsysadmin@lyris.sunbelt-software.com Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer
Re: What else would you tell this user?
I had one son-in-law arrange this for my other son-in-law, and it's been working pretty well. The alternative is the Dilbert solution - they gave their PHB an Etch-a-Sketch and told him it was his new tablet PC. Lee Douglas lee.doug...@gmail.com wrote on 10/27/2009 10:49:07 AM: IIRC, there's at least 1 app that will let you set up an XP machine so that it will only boot into a virtual machine (unless you are the administrator, I presume). You can do anything you want with it but it always reverts to base when you re-boot. Whatever the app costs, it'd be cheaper for your customer than what they are paying now... On Tue, Oct 27, 2009 at 11:39 AM, Jon Harris jk.har...@gmail.com wrote: Yes but it gets old after a while. I am with John and say take away Admin rights but I would go further and create one user that is so locked down they can barely get to the web and let the son-in-law only use it. Telling xx if it returns again don't bother. It would either wake up xx or at least get him out of your hair. Jon On Tue, Oct 27, 2009 at 11:35 AM, James Kerr cluster...@gmail.com wrote: Sounds like a nice way to make some side money for hobbies. - Original Message - From: David W. McSpadden To: NT System Admin Issues Sent: Tuesday, October 27, 2009 10:58 AM Subject: Re: What else would you tell this user? Hard to say. I just reformatted and reinstalled factory software 3 months ago so as far as I can be certain at least 3 months... xx has a son-in-law that gets on and browses everywhere and doesn't care. I can work with xx and get xx in shape again. I just hate taking xx's money when xx isn't the one jacking up the system. I've had to cut a copy home users off of support because they won't learn from their mistakes. One lady brought her laptop to me 4 times. 4 times I had to rebuild from scratch. The 5th time I just didn't return her calls. I raised my price the last time all the way to $300 for a reformat and reinstall of commerical apps. Which is about 150 over my normal. She paid and still got it all jacked up. Thanks for the responses. From: Erik Goldoff Sent: Tuesday, October 27, 2009 10:51 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? is this personal property for the home user, or a system in place for business purposes ? The type of issue xx describes could easily have been a 'drive by' from a third party web page advertisement that takes advantage of PDF or Flash vulnerabilities, where the web site host is unaware of the malware insertion they're accomodating how current are updates to all the software? On Tue, Oct 27, 2009 at 10:40 AM, David W. McSpadden dav...@imcu.com wrote: Follow this thread from top to bottom. What else would you tell this home user?? I don?t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn?t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft?s Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn?t. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It?s me again?.. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn?t from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn?t get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog
RE: What else would you tell this user?
What about telling the user to something like SandboxIE (http://www.sandboxie.com/)? If not, I would agree with everyone else and cut them lose. You've done the best you can. -Marty From: David W. McSpadden [mailto:dav...@imcu.com] Sent: Tuesday, October 27, 2009 7:41 AM To: NT System Admin Issues Subject: What else would you tell this user? Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner. It is quick and easy. All you have to do it tell it when and what to scan. That might find something your Mcafee doesn't. From: xx Sent: Tuesday, October 27, 2009 10:11 AM To: David McSpadden Subject: Home Computer Hi It's me again. I think my computer has issues again I have been getting pop ups telling me my computer could be infected but it wasn't from Mcafee so I ignored it then mcafee would pop up and say it blocked a trojen so I thought I was ok but last night when I tried to get into my email naughty pics poped up? So I thought I would run a full scan but couldn't get into mcafee. What do you think ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/ ~
RE: What else would you tell this user?
+1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don't even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty pictures for an objective opinion. Also, I think you should download Microsoft's Free Security Essentials virsus/spyware scanner
Re: What else would you tell this user?
On users? How do you get them to come home with you for your fun? JK Jon On Tue, Oct 27, 2009 at 1:34 PM, Maglinger, Paul pmaglin...@scvl.comwrote: +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:04 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 *From:* Maglinger, Paul [mailto:pmaglin...@scvl.com] *Sent:* Tuesday, October 27, 2009 11:17 AM *To:* NT System Admin Issues *Subject:* RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. *From:* Lee Douglas [mailto:lee.doug...@gmail.com] *Sent:* Tuesday, October 27, 2009 9:56 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer
Re: What else would you tell this user?
Fixing computers and using hammers are not mutually exclusive. 2009/10/27 Maglinger, Paul pmaglin...@scvl.com +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:04 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 *From:* Maglinger, Paul [mailto:pmaglin...@scvl.com] *Sent:* Tuesday, October 27, 2009 11:17 AM *To:* NT System Admin Issues *Subject:* RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. *From:* Lee Douglas [mailto:lee.doug...@gmail.com] *Sent:* Tuesday, October 27, 2009 9:56 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn’t get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking at that stuff or is that just the possible virus causing that to pop up ? From: David McSpadden Sent: Tuesday, October 27, 2009 10:19 AM To: xx Subject: RE: Home Computer I think you should send me the naughty
Re: What else would you tell this user?
Keep it PG would ya. Jeez. I just wanted to know how to break up with a user. You're trying to date them. From: Jon Harris Sent: Tuesday, October 27, 2009 2:51 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? On users? How do you get them to come home with you for your fun? JK Jon On Tue, Oct 27, 2009 at 1:34 PM, Maglinger, Paul pmaglin...@scvl.com wrote: +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet
RE: What else would you tell this user?
Oh, the usual way. Dinner, dancing, a few drinks... From: Jon Harris [mailto:jk.har...@gmail.com] Sent: Tuesday, October 27, 2009 1:51 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? On users? How do you get them to come home with you for your fun? JK Jon On Tue, Oct 27, 2009 at 1:34 PM, Maglinger, Paul pmaglin...@scvl.com wrote: +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don't even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does
Re: What else would you tell this user?
Not me. Sorry I will keep it on topic. Jon On Tue, Oct 27, 2009 at 3:06 PM, David W. McSpadden dav...@imcu.com wrote: Keep it PG would ya. Jeez. I just wanted to know how to break up with a user. You're trying to date them. *From:* Jon Harris jk.har...@gmail.com *Sent:* Tuesday, October 27, 2009 2:51 PM *To:* NT System Admin Issues ntsysadmin@lyris.sunbelt-software.com *Subject:* Re: What else would you tell this user? On users? How do you get them to come home with you for your fun? JK Jon On Tue, Oct 27, 2009 at 1:34 PM, Maglinger, Paul pmaglin...@scvl.comwrote: +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. *From:* Erik Goldoff [mailto:egold...@gmail.com] *Sent:* Tuesday, October 27, 2009 11:04 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 *From:* Maglinger, Paul [mailto:pmaglin...@scvl.com] *Sent:* Tuesday, October 27, 2009 11:17 AM *To:* NT System Admin Issues *Subject:* RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. *From:* Lee Douglas [mailto:lee.doug...@gmail.com] *Sent:* Tuesday, October 27, 2009 9:56 AM *To:* NT System Admin Issues *Subject:* Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group *ASPCA®* 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals®(ASPCA ®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David
Re: What else would you tell this user?
From: Jon Harris Sent: Tuesday, October 27, 2009 3:08 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? Not me. Sorry I will keep it on topic. Jon On Tue, Oct 27, 2009 at 3:06 PM, David W. McSpadden dav...@imcu.com wrote: Keep it PG would ya. Jeez. I just wanted to know how to break up with a user. You're trying to date them. From: Jon Harris Sent: Tuesday, October 27, 2009 2:51 PM To: NT System Admin Issues Subject: Re: What else would you tell this user? On users? How do you get them to come home with you for your fun? JK Jon On Tue, Oct 27, 2009 at 1:34 PM, Maglinger, Paul pmaglin...@scvl.com wrote: +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don’t even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in “Casino”. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA® 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals® (ASPCA®) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don’t understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David
RE: What else would you tell this user?
I believe this is referred to as percussive maintenance :-) Paul G. From: Andrew Levicki [mailto:and...@levicki.me.uk] Sent: 27 October 2009 19:05 To: NT System Admin Issues Subject: Re: What else would you tell this user? Fixing computers and using hammers are not mutually exclusive. 2009/10/27 Maglinger, Paul pmaglin...@scvl.com +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don't even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCAR 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 http://www.aspca.org/ www.aspca.org The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to AnimalsR (ASPCAR) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM To: David McSpadden Subject: RE: Home Computer So I will just find that on the internet? If I can get on the net because when I tried last night I couldn't get around all the pop ups ( I will get those pics to you asap LOL) So does that mean someone has been looking
RE: What else would you tell this user?
Yes it is, example below. http://www.youtube.com/watch?v=nfCYzJAgwrw From: Paul Gordon [mailto:paul_gor...@hotmail.com] Sent: Tuesday, October 27, 2009 3:03 PM To: NT System Admin Issues Subject: RE: What else would you tell this user? I believe this is referred to as percussive maintenance :-) Paul G. From: Andrew Levicki [mailto:and...@levicki.me.uk] Sent: 27 October 2009 19:05 To: NT System Admin Issues Subject: Re: What else would you tell this user? Fixing computers and using hammers are not mutually exclusive. 2009/10/27 Maglinger, Paul pmaglin...@scvl.com +1 I fix computer problems 50+ hours a week. Off hours I like using hammers, screwdrivers, pliers, soldering irons, electrical tape, etc. From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Tuesday, October 27, 2009 11:04 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Last place I worked I told folks it was a conflict of interest for me to make money off of fellow employees for the same work I performed for the company ... and referred them elsewhere... couple folks got angry but most understood and their problems were no longer my problems, and I could work with them *without* them thinking since they paid me I work for them instead of the company On Tue, Oct 27, 2009 at 11:56 AM, Phillip Partipilo p...@psnet.com wrote: +1 I agree that a certain point is reached where I don't even want the users money any more. Sometimes I want to pay them to stay as far away from me as possible. Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 From: Maglinger, Paul [mailto:pmaglin...@scvl.com] Sent: Tuesday, October 27, 2009 11:17 AM To: NT System Admin Issues Subject: RE: What else would you tell this user? I personally like the ball-peen hammer technique used in Casino. From: Lee Douglas [mailto:lee.doug...@gmail.com] Sent: Tuesday, October 27, 2009 9:56 AM To: NT System Admin Issues Subject: Re: What else would you tell this user? Had one the other day with Windows Police Pro on it and couldn't boot into safe mode, couldn't run the task manager fix and couldn't load / run MBytes. After about 2 1/2 hours (shouldn't have spent more than 10 minutes, but I'm stubborn), I finally prescribed a format re-install. I can sort of understand how the Trojan authors get off on their cleverness, but I'm advocating that we bring back public flogging, just for them... On Tue, Oct 27, 2009 at 10:50 AM, richardmccl...@aspca.org wrote: 1. Often, these trojans will keep REAL anti-malware applications from running. However, if the system can be booted into Safe Mode (I came across one that could not!), MalwareBytes at least ought to run. 2. They guy is being prevented from downloading MBytes or anything else on that machine. He will need to obtain a copy of MBytes or VIPRERESCUE elsewhere and install from portable media. 3. I've seen entirely too many of these occurrences on systems with McAfee on them. Good luck! -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 richardmccl...@aspca.org P: 217-337-9761 C: 217-417-1182 F: 217-337-9761 www.aspca.org http://www.aspca.org/ The information contained in this e-mail, and any attachments hereto, is from The American Society for the Prevention of Cruelty to Animals(r) (ASPCA(r)) and is intended only for use by the addressee(s) named herein and may contain legally privileged and/or confidential information. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution, copying or use of the contents of this e-mail, and any attachments hereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me by reply email and permanently delete the original and any copy of this e-mail and any printout thereof. David W. McSpadden dav...@imcu.com wrote on 10/27/2009 09:40:36 AM: Follow this thread from top to bottom. What else would you tell this home user?? I don't understand how this keeps happening I have Microsoft security running also but I am getting tierd of this junk these things need to find another home besides mine From: David McSpadden Sent: Tuesday, October 27, 2009 10:32 AM To: xx Subject: RE: Home Computer Sure. From: xx Sent: Tuesday, October 27, 2009 10:30 AM To: David McSpadden Subject: RE: Home Computer Ok I will try tonight if I cant do you want it back? From: David McSpadden Sent: Tuesday, October 27, 2009 10:28 AM To: xx Subject: RE: Home Computer Those pictures are a part of the Trojan/virus/thingy. Yes if you can get on the internet you can find it by googling for Microsoft security essentials download. From: xx Sent: Tuesday, October 27, 2009 10:26 AM
