Re: Some stats and observations on OpenOffice upgrades
On 9/26/2012 11:28 PM, Andrea Pescetti wrote: Roberto Galoppini wrote: On Wed, Sep 26, 2012 at 4:34 PM, Rob Weir wrote: In any case, when we do a user survey it might be good to put in some questions targeting OOo 3.3.0 users who have not upgraded. I've heard suggestions in this thread that Base quality might be an issue. Another might be language support, since OOo 3.3.0 supported many more languages than AOO 3.4.1 does. What about crafting a short survey - 5 questions or so - and send it out? It's a good idea. But remember that we control the URLs people connect to when upgrading, so we could actually route the users who start the upgrade process to one or two questions (a polite form of "Where did you get your current copy of OpenOffice?" / "Why didn't you upgrade earlier?") before proceeding with the actual download from the SourceForge mirrors. We could even offer FREE support on the forums and wiki for anyone answering the survey! And this could be done already now, even though we would possibly need to place the survey (or at least the script collecting the answers) on a different server since the current environment might not allow it. Regards, Andrea.
Re: Some stats and observations on OpenOffice upgrades
On 27/set/2012, at 08:28, Andrea Pescetti wrote: > Roberto Galoppini wrote: >> On Wed, Sep 26, 2012 at 4:34 PM, Rob Weir wrote: >>> In any case, when we do a user survey it might be good to put in some >>> questions targeting OOo 3.3.0 users who have not upgraded. I've heard >>> suggestions in this thread that Base quality might be an issue. >>> Another might be language support, since OOo 3.3.0 supported many more >>> languages than AOO 3.4.1 does. >> >> What about crafting a short survey - 5 questions or so - and send it out? > > It's a good idea. But remember that we control the URLs people connect to > when upgrading, so we could actually route the users who start the upgrade > process to one or two questions (a polite form of "Where did you get your > current copy of OpenOffice?" / "Why didn't you upgrade earlier?") before > proceeding with the actual download from the SourceForge mirrors. I believe we can help with the survey, for example we might ask our newsletter readers (over a million) to fill it in. We can also use Sourceforge apache OpenOffice placements for that. Roberto > > And this could be done already now, even though we would possibly need to > place the survey (or at least the script collecting the answers) on a > different server since the current environment might not allow it. > > Regards, > Andrea. -- This e- mail message is intended only for the named recipient(s) above. It may contain confidential and privileged information. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying of this e-mail and any attachment(s) is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by replying to this e-mail and delete the message and any attachment(s) from your system. Thank you.
Re: Some stats and observations on OpenOffice upgrades
Roberto Galoppini wrote: On Wed, Sep 26, 2012 at 4:34 PM, Rob Weir wrote: In any case, when we do a user survey it might be good to put in some questions targeting OOo 3.3.0 users who have not upgraded. I've heard suggestions in this thread that Base quality might be an issue. Another might be language support, since OOo 3.3.0 supported many more languages than AOO 3.4.1 does. What about crafting a short survey - 5 questions or so - and send it out? It's a good idea. But remember that we control the URLs people connect to when upgrading, so we could actually route the users who start the upgrade process to one or two questions (a polite form of "Where did you get your current copy of OpenOffice?" / "Why didn't you upgrade earlier?") before proceeding with the actual download from the SourceForge mirrors. And this could be done already now, even though we would possibly need to place the survey (or at least the script collecting the answers) on a different server since the current environment might not allow it. Regards, Andrea.
Re: Some stats and observations on OpenOffice upgrades
In general, when dealing with web-analytics opened in a browser window, remember that there are a lot of users (often it's hard to believe how many!) who, rather than closing the tab, leave it open. With modern browsers opening all of the old tabs after re-opening the browser (browser upgrade, browser crash, reboot, or even the rare case of someone intentionally closing the browser and re-opening it), you get a lot of duplicates. For one-time events, make sure that you're only counting absolutely unique hits, which I believe you can get with google... For anything else, just read analytics with a grain of salt... All the best, Issac On 25/09/2012 21:06, Rob Weir wrote: > I've been looking at the upgrade numbers, the downloads that are > triggered from upgrade notifications in the OpenOffice client. > Although we are not tracking how many times such notifications pop up > in the OpenOffice client we do know from Google Analytics how many > users click the link to get more information on the update, and how > many of these users actually download the upgrade. > > The trends have been pretty steady, a slight peak when a release is > initially made, but a lingering steady state of upgrade requests even > several weeks later. > > For example, let's look at the status for a single day, last > Wednesday, Sept. 19th. > > On that date we had 164,752 total downloads of AOO. Of those > downloads, it looks like 54% of them come from upgrading users. The > remainder are either from new users, or existing users that went to > the website directly rather than from an upgrade notification. (No > easy way of distinguishing these two). > > The interesting thing is the breakdown by OpenOffice client version. > > For the upgrade installs on Sept 19th we see: > > 31% of upgrades were from AOO 3.4.0 > > 52% of upgrades were from OOo 3.3.0 > > 15% of upgrades were from OOo 3.2.1 > > 3% of upgrades were from OOo 3.2.0 > > Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was > released we are still getting large numbers of OOo 3.3.0 users > receiving and responding to upgrade notifications, nearly 20,000/day. > > I'm not sure how to explain this. Upgrade notifications should > surface once a week. > > Maybe: > > A) Some users are sporadically connected to the internet and the > upgrade check rarely is successful > > B) Some users ignore/defer the upgrade notifications until a later > time, in some cases months later > > C) Some user run OpenOffice rarely, sometimes at an interval of several months > > D) Someone, some web site, some organization, etc., is still > distributing OpenOffice.org 3.3.0 to users, and after they install > they get the AOO upgrade notification. > > If D), this is somewhat a concern, since users running OOo 3.3.0 are > exposed to several security flaws. > > > -Rob
Re: Some stats and observations on OpenOffice upgrades
On Wed, Sep 26, 2012 at 9:35 AM, Alexander Thurgood wrote: > Le 26/09/12 07:11, Reizinger Zoltán a écrit : > > Hi all, > > Many public administrations in France, e.g. schools/colleges, town/city > halls that would have had OOo 3.3.x have not upgraded en masse : either > they have switched / are slowly switching to LO, or else they are > waiting for a feature complete version of AOOo on a par with what they > had in 3.3.x (or even 3.2.x in some cases) to come along. > > Currently, as Zoltan has pointed out, that is not the case for the Base > module, which shows problems in ODBC/JDBC crashes/freezes, Reports and > Mailmerge features. The French administration makes fairly heavy use of > the database and mailmerge features, if they aren't working properly, > whether it be in AOO or LO, then obviously the admins are loathe to > switch, despite any security concerns that may be apparent. If you can > lockdown your security without losing functionality on an old version, > why change to something that might be more secure, but only gives you > three quarters of what you need ? > > >> Some features not supported in AOO 3.4.x especially, the report builder >> not developed any more, >> and Base users meet problems with reports containing charts. >> For this reason they after upgrade to AOO 3.4.x downgrade back az least >> one computer in companies >> to OOo 3.3 for report creating, and not care about update warning. >> And waiting for solution, and we can not provide them real solution, >> It is from forum posts (LibO no solutions for them, because their report >> builder has different bugs, >> which prevent from daily work.) > > Yes, unfortunately, _both_ LO and AOO in their current incarnations > suffer from some serious usability issues with regard to Base, although > the rate of bug fixing with regard to these issues is higher (at least > in appearance from my following of the various bug reports) on LO than > AOO. The biggest problem that I see with LO as regards Base is that the > frenetic feature development in the other modules often comes at the > expense of increased instability in Base, due to incompatible code > changes, simple overwrites in git, or forgetfulness to adapt the changes > to those parts of the code that will also affect Base. > > How many people are regularly working on fixing/maintaining the code in > Base in AOO ? > > In the LO project there is mainly only 1 person at the moment in his > free time (although at least one other person is also starting to get > involved). To me, this shows clearly that past history, division of > labour, and incompatible code licensing schemes have not helped either > project. It also shows that Base development is not considered rewarding > enough by most would-be contributors. I don't remember how many people > were working on Base within Sun, but I seem to recall it was mainly 2 or > 3 developers, plus a QA person (I could be wrong, it is just that I > never met any of the others online or in the bug reports) > > The impact of the current state of affairs plays on people's fears - why > move to either LO or AOO when you can stick with OOo 3.3.x and continue > as before ? Both projects suffer from this image issue and the users > ultimately, are the one's who suffer. Yes, it might be free, but if it > doesn't work in the way it used to, why use it at all ? > > These fears are those that need to be allayed, and they are not > unfounded. If the functionality of a user's choice of software goes down > from one release to the next, then that user will drop that shiny new > version in favour of its tried and trusted workhorse. > This may all be true, but it doesn't explain the data we're seeing. If AOO was unacceptable to the remaining OOo 3.3 users then we would expect to see a large upgrade count when AOO was first released, followed by the upgrade rate trailing to nothing. Eventually you reach the point where everyone who finds AOO acceptable has already upgraded. But we don't see that. We see, after the initial surge, a steady upgrade rate of around 20,000 OOo 3.3.0 upgrades/day, even 4 months after AOO 3.4 was released. The odd thing is that this number is not declining over time. Maybe we just need to wait longer. Also note that we're still seeing OOo 2.0 upgrades, even though those users have been offered OOo 3.2.1 and 3.3 upgrades, as well as AOO 3.4 upgrades, for a couple of years now. -Rob > I'm not saying that the above is the only reason, just one of many > factors that needs to be considered. If the project wants AOO to be > adopted, then it has to look to provide the things that were there in > previous versions of OOo. > > > Alex > > >
Re: Some stats and observations on OpenOffice upgrades
On Wed, Sep 26, 2012 at 4:34 PM, Rob Weir wrote: > On Wed, Sep 26, 2012 at 8:44 AM, Ariel Constenla-Haile > wrote: >> On Tue, Sep 25, 2012 at 03:06:12PM -0400, Rob Weir wrote: >>> I've been looking at the upgrade numbers, the downloads that are >>> triggered from upgrade notifications in the OpenOffice client. >>> Although we are not tracking how many times such notifications pop up >>> in the OpenOffice client we do know from Google Analytics how many >>> users click the link to get more information on the update, and how >>> many of these users actually download the upgrade. >>> >>> The trends have been pretty steady, a slight peak when a release is >>> initially made, but a lingering steady state of upgrade requests even >>> several weeks later. >>> >>> For example, let's look at the status for a single day, last >>> Wednesday, Sept. 19th. >>> >>> On that date we had 164,752 total downloads of AOO. Of those >>> downloads, it looks like 54% of them come from upgrading users. The >>> remainder are either from new users, or existing users that went to >>> the website directly rather than from an upgrade notification. (No >>> easy way of distinguishing these two). >>> >>> The interesting thing is the breakdown by OpenOffice client version. >>> >>> For the upgrade installs on Sept 19th we see: >>> >>> 31% of upgrades were from AOO 3.4.0 >>> >>> 52% of upgrades were from OOo 3.3.0 >>> >>> 15% of upgrades were from OOo 3.2.1 >>> >>> 3% of upgrades were from OOo 3.2.0 >>> >>> Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was >>> released we are still getting large numbers of OOo 3.3.0 users >>> receiving and responding to upgrade notifications, nearly 20,000/day. >>> >>> I'm not sure how to explain this. Upgrade notifications should >>> surface once a week. >>> >>> Maybe: >> >> >> With free software, many people often wait for micro releases, which >> usually are bug fixes releases. >> >> > > > If there were a large pre-existing number of OOo 3.3.0 users, and they > only slowly upgraded, then I'd expect to see regular OOo 3.3 -> AOO > 3.4 upgrades, but that this would be slowly declining over time. This > is because the number of upgrades would be proportionate to the number > of OOo 3.3. users: > > > upgradesPerDay = NumOOoUsers * constantUpgradeRate > > And over time NumOOoUsers would slowly diminish. > > But we're not seeing that. Except for the spike when AOO 3.4 first > came out, the rate of OOo 3.3 upgrades has remained nearly constant. > > To me this suggests either: > > 1) We're in a steady state configuration, where there is a new source > of OOo 3.3.0 users coming into the system, 40,000 or so per day. This > could be explained if sites like openoffice.fm are attracting that > many users and offering them old versions of OpenOffice. If we get > 160K/day downloads in general, it is possible that sites that > advertise on Google, Bing, Twitter, etc., would get at least 40,000. > It is plausible that this could be a source of ongoing installs of old > versions of OpenOffice. > > or > > 2) The number of OOo 3.3 users is so large, and constantUpgradeRate is > so slow, that the reduction in the pool of existing OOo 3.3 users is > not obvious in the charts yet. Legacy estimates where that there were > 100 million OOo 3.3 users. We're getting close to 20 million for AOO > 3.4. So that would account for only 20%. It looks like LO has less > than that. So that would leave the majority of OOo 3.3.0 users > unaccounted for, potentially still on OOo 3.3. > > In any case, when we do a user survey it might be good to put in some > questions targeting OOo 3.3.0 users who have not upgraded. I've heard > suggestions in this thread that Base quality might be an issue. > Another might be language support, since OOo 3.3.0 supported many more > languages than AOO 3.4.1 does. What about crafting a short survey - 5 questions or so - and send it out? May be first we need to brainstorm a little bit more the possible reasons, though. Roberto > > -Rob > > >> Regards >> -- >> Ariel Constenla-Haile >> La Plata, Argentina -- This e- mail message is intended only for the named recipient(s) above. It may contain confidential and privileged information. If you are not the intended recipient you are hereby notified that any dissemination, distribution or copying of this e-mail and any attachment(s) is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by replying to this e-mail and delete the message and any attachment(s) from your system. Thank you.
Re: Some stats and observations on OpenOffice upgrades
On Wed, Sep 26, 2012 at 8:44 AM, Ariel Constenla-Haile wrote: > On Tue, Sep 25, 2012 at 03:06:12PM -0400, Rob Weir wrote: >> I've been looking at the upgrade numbers, the downloads that are >> triggered from upgrade notifications in the OpenOffice client. >> Although we are not tracking how many times such notifications pop up >> in the OpenOffice client we do know from Google Analytics how many >> users click the link to get more information on the update, and how >> many of these users actually download the upgrade. >> >> The trends have been pretty steady, a slight peak when a release is >> initially made, but a lingering steady state of upgrade requests even >> several weeks later. >> >> For example, let's look at the status for a single day, last >> Wednesday, Sept. 19th. >> >> On that date we had 164,752 total downloads of AOO. Of those >> downloads, it looks like 54% of them come from upgrading users. The >> remainder are either from new users, or existing users that went to >> the website directly rather than from an upgrade notification. (No >> easy way of distinguishing these two). >> >> The interesting thing is the breakdown by OpenOffice client version. >> >> For the upgrade installs on Sept 19th we see: >> >> 31% of upgrades were from AOO 3.4.0 >> >> 52% of upgrades were from OOo 3.3.0 >> >> 15% of upgrades were from OOo 3.2.1 >> >> 3% of upgrades were from OOo 3.2.0 >> >> Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was >> released we are still getting large numbers of OOo 3.3.0 users >> receiving and responding to upgrade notifications, nearly 20,000/day. >> >> I'm not sure how to explain this. Upgrade notifications should >> surface once a week. >> >> Maybe: > > > With free software, many people often wait for micro releases, which > usually are bug fixes releases. > > If there were a large pre-existing number of OOo 3.3.0 users, and they only slowly upgraded, then I'd expect to see regular OOo 3.3 -> AOO 3.4 upgrades, but that this would be slowly declining over time. This is because the number of upgrades would be proportionate to the number of OOo 3.3. users: upgradesPerDay = NumOOoUsers * constantUpgradeRate And over time NumOOoUsers would slowly diminish. But we're not seeing that. Except for the spike when AOO 3.4 first came out, the rate of OOo 3.3 upgrades has remained nearly constant. To me this suggests either: 1) We're in a steady state configuration, where there is a new source of OOo 3.3.0 users coming into the system, 40,000 or so per day. This could be explained if sites like openoffice.fm are attracting that many users and offering them old versions of OpenOffice. If we get 160K/day downloads in general, it is possible that sites that advertise on Google, Bing, Twitter, etc., would get at least 40,000. It is plausible that this could be a source of ongoing installs of old versions of OpenOffice. or 2) The number of OOo 3.3 users is so large, and constantUpgradeRate is so slow, that the reduction in the pool of existing OOo 3.3 users is not obvious in the charts yet. Legacy estimates where that there were 100 million OOo 3.3 users. We're getting close to 20 million for AOO 3.4. So that would account for only 20%. It looks like LO has less than that. So that would leave the majority of OOo 3.3.0 users unaccounted for, potentially still on OOo 3.3. In any case, when we do a user survey it might be good to put in some questions targeting OOo 3.3.0 users who have not upgraded. I've heard suggestions in this thread that Base quality might be an issue. Another might be language support, since OOo 3.3.0 supported many more languages than AOO 3.4.1 does. -Rob > Regards > -- > Ariel Constenla-Haile > La Plata, Argentina
Re: Some stats and observations on OpenOffice upgrades
Le 26/09/12 07:11, Reizinger Zoltán a écrit : Hi all, Many public administrations in France, e.g. schools/colleges, town/city halls that would have had OOo 3.3.x have not upgraded en masse : either they have switched / are slowly switching to LO, or else they are waiting for a feature complete version of AOOo on a par with what they had in 3.3.x (or even 3.2.x in some cases) to come along. Currently, as Zoltan has pointed out, that is not the case for the Base module, which shows problems in ODBC/JDBC crashes/freezes, Reports and Mailmerge features. The French administration makes fairly heavy use of the database and mailmerge features, if they aren't working properly, whether it be in AOO or LO, then obviously the admins are loathe to switch, despite any security concerns that may be apparent. If you can lockdown your security without losing functionality on an old version, why change to something that might be more secure, but only gives you three quarters of what you need ? > Some features not supported in AOO 3.4.x especially, the report builder > not developed any more, > and Base users meet problems with reports containing charts. > For this reason they after upgrade to AOO 3.4.x downgrade back az least > one computer in companies > to OOo 3.3 for report creating, and not care about update warning. > And waiting for solution, and we can not provide them real solution, > It is from forum posts (LibO no solutions for them, because their report > builder has different bugs, > which prevent from daily work.) Yes, unfortunately, _both_ LO and AOO in their current incarnations suffer from some serious usability issues with regard to Base, although the rate of bug fixing with regard to these issues is higher (at least in appearance from my following of the various bug reports) on LO than AOO. The biggest problem that I see with LO as regards Base is that the frenetic feature development in the other modules often comes at the expense of increased instability in Base, due to incompatible code changes, simple overwrites in git, or forgetfulness to adapt the changes to those parts of the code that will also affect Base. How many people are regularly working on fixing/maintaining the code in Base in AOO ? In the LO project there is mainly only 1 person at the moment in his free time (although at least one other person is also starting to get involved). To me, this shows clearly that past history, division of labour, and incompatible code licensing schemes have not helped either project. It also shows that Base development is not considered rewarding enough by most would-be contributors. I don't remember how many people were working on Base within Sun, but I seem to recall it was mainly 2 or 3 developers, plus a QA person (I could be wrong, it is just that I never met any of the others online or in the bug reports) The impact of the current state of affairs plays on people's fears - why move to either LO or AOO when you can stick with OOo 3.3.x and continue as before ? Both projects suffer from this image issue and the users ultimately, are the one's who suffer. Yes, it might be free, but if it doesn't work in the way it used to, why use it at all ? These fears are those that need to be allayed, and they are not unfounded. If the functionality of a user's choice of software goes down from one release to the next, then that user will drop that shiny new version in favour of its tried and trusted workhorse. I'm not saying that the above is the only reason, just one of many factors that needs to be considered. If the project wants AOO to be adopted, then it has to look to provide the things that were there in previous versions of OOo. Alex
Re: Some stats and observations on OpenOffice upgrades
Hi. On Tue, Sep 25, 2012 at 4:06 PM, Rob Weir wrote: > The interesting thing is the breakdown by OpenOffice client version. > > For the upgrade installs on Sept 19th we see: > > 31% of upgrades were from AOO 3.4.0 > > 52% of upgrades were from OOo 3.3.0 > > 15% of upgrades were from OOo 3.2.1 > > 3% of upgrades were from OOo 3.2.0 Very good stats. My observations are that people / companies are still using the old versions, as we can see. I believe it can be: 01 - Not aware of new versions; 02 - Lack of credibility to update; 03 - Security and trust in the new versions; 04 - Expect more versions stable and reliable, and this version was after a good period of change. 05 - Do not want to upgrade; Albino
Re: Some stats and observations on OpenOffice upgrades
On Tue, Sep 25, 2012 at 03:06:12PM -0400, Rob Weir wrote: > I've been looking at the upgrade numbers, the downloads that are > triggered from upgrade notifications in the OpenOffice client. > Although we are not tracking how many times such notifications pop up > in the OpenOffice client we do know from Google Analytics how many > users click the link to get more information on the update, and how > many of these users actually download the upgrade. > > The trends have been pretty steady, a slight peak when a release is > initially made, but a lingering steady state of upgrade requests even > several weeks later. > > For example, let's look at the status for a single day, last > Wednesday, Sept. 19th. > > On that date we had 164,752 total downloads of AOO. Of those > downloads, it looks like 54% of them come from upgrading users. The > remainder are either from new users, or existing users that went to > the website directly rather than from an upgrade notification. (No > easy way of distinguishing these two). > > The interesting thing is the breakdown by OpenOffice client version. > > For the upgrade installs on Sept 19th we see: > > 31% of upgrades were from AOO 3.4.0 > > 52% of upgrades were from OOo 3.3.0 > > 15% of upgrades were from OOo 3.2.1 > > 3% of upgrades were from OOo 3.2.0 > > Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was > released we are still getting large numbers of OOo 3.3.0 users > receiving and responding to upgrade notifications, nearly 20,000/day. > > I'm not sure how to explain this. Upgrade notifications should > surface once a week. > > Maybe: With free software, many people often wait for micro releases, which usually are bug fixes releases. Regards -- Ariel Constenla-Haile La Plata, Argentina pgpDCbztHSsHa.pgp Description: PGP signature
Re: Some stats and observations on OpenOffice upgrades
2012.09.25. 21:06 keltezéssel, Rob Weir írta: I've been looking at the upgrade numbers, the downloads that are triggered from upgrade notifications in the OpenOffice client. Although we are not tracking how many times such notifications pop up in the OpenOffice client we do know from Google Analytics how many users click the link to get more information on the update, and how many of these users actually download the upgrade. The trends have been pretty steady, a slight peak when a release is initially made, but a lingering steady state of upgrade requests even several weeks later. For example, let's look at the status for a single day, last Wednesday, Sept. 19th. On that date we had 164,752 total downloads of AOO. Of those downloads, it looks like 54% of them come from upgrading users. The remainder are either from new users, or existing users that went to the website directly rather than from an upgrade notification. (No easy way of distinguishing these two). The interesting thing is the breakdown by OpenOffice client version. For the upgrade installs on Sept 19th we see: 31% of upgrades were from AOO 3.4.0 52% of upgrades were from OOo 3.3.0 15% of upgrades were from OOo 3.2.1 3% of upgrades were from OOo 3.2.0 Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was released we are still getting large numbers of OOo 3.3.0 users receiving and responding to upgrade notifications, nearly 20,000/day. I'm not sure how to explain this. Upgrade notifications should surface once a week. Maybe: A) Some users are sporadically connected to the internet and the upgrade check rarely is successful B) Some users ignore/defer the upgrade notifications until a later time, in some cases months later Some features not supported in AOO 3.4.x especially, the report builder not developed any more, and Base users meet problems with reports containing charts. For this reason they after upgrade to AOO 3.4.x downgrade back az least one computer in companies to OOo 3.3 for report creating, and not care about update warning. And waiting for solution, and we can not provide them real solution, It is from forum posts (LibO no solutions for them, because their report builder has different bugs, which prevent from daily work.) Zoltan C) Some user run OpenOffice rarely, sometimes at an interval of several months D) Someone, some web site, some organization, etc., is still distributing OpenOffice.org 3.3.0 to users, and after they install they get the AOO upgrade notification. If D), this is somewhat a concern, since users running OOo 3.3.0 are exposed to several security flaws. -Rob
Re: Some stats and observations on OpenOffice upgrades
KG01 - see comments inline On Sep 26, 2012, at 7:25 AM, Kay Schenk wrote: > > > On 09/25/2012 12:06 PM, Rob Weir wrote: >> I've been looking at the upgrade numbers, the downloads that are >> triggered from upgrade notifications in the OpenOffice client. >> Although we are not tracking how many times such notifications pop up >> in the OpenOffice client we do know from Google Analytics how many >> users click the link to get more information on the update, and how >> many of these users actually download the upgrade. >> >> The trends have been pretty steady, a slight peak when a release is >> initially made, but a lingering steady state of upgrade requests even >> several weeks later. >> >> For example, let's look at the status for a single day, last >> Wednesday, Sept. 19th. >> >> On that date we had 164,752 total downloads of AOO. Of those >> downloads, it looks like 54% of them come from upgrading users. The >> remainder are either from new users, or existing users that went to >> the website directly rather than from an upgrade notification. (No >> easy way of distinguishing these two). >> >> The interesting thing is the breakdown by OpenOffice client version. >> >> For the upgrade installs on Sept 19th we see: >> >> 31% of upgrades were from AOO 3.4.0 >> >> 52% of upgrades were from OOo 3.3.0 >> >> 15% of upgrades were from OOo 3.2.1 >> >> 3% of upgrades were from OOo 3.2.0 >> >> Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was >> released we are still getting large numbers of OOo 3.3.0 users >> receiving and responding to upgrade notifications, nearly 20,000/day. >> >> I'm not sure how to explain this. Upgrade notifications should >> surface once a week. >> >> Maybe: >> >> A) Some users are sporadically connected to the internet and the >> upgrade check rarely is successful >> >> B) Some users ignore/defer the upgrade notifications until a later >> time, in some cases months later >> >> C) Some user run OpenOffice rarely, sometimes at an interval of several >> months >> >> D) Someone, some web site, some organization, etc., is still >> distributing OpenOffice.org 3.3.0 to users, and after they install >> they get the AOO upgrade notification. >> >> If D), this is somewhat a concern, since users running OOo 3.3.0 are >> exposed to several security flaws. > > You can also set the upgrade to "never check" and just do it manually. KG01 - perhaps we could revisit the update notification experience to ensure that users are aware of an available update, but are free to download and install according to there preferred way. This might mitigate the risk of automatic updaters lack of visibility of a new release. AOO.next features, such as a start screen, or community side bar panel presents opportunities to surface such info. Oh, final thought. If we want people to be aware of the versions, we'll need to include information on their version number in the splash screen and other update views. > > Some may have set "never check" after the long period when there were no > upgrades, and they got tired of the start up lag time due to this situation. > > So, maybe some of these older ones just got wind of a new version from > friends or whatever, and decided to see what would happen. > > Anyway, this is interesting. But maybe not terribly surprising. We're likely > to see (at least) more 3.2.0 folks trickle in for a while. > > > >> >> >> -Rob >> > > -- > > MzK > > "Just 'cause you got the monkey off your back > doesn't mean the circus has left town." >-- George Carlin
Re: Some stats and observations on OpenOffice upgrades
On 09/25/2012 12:06 PM, Rob Weir wrote: I've been looking at the upgrade numbers, the downloads that are triggered from upgrade notifications in the OpenOffice client. Although we are not tracking how many times such notifications pop up in the OpenOffice client we do know from Google Analytics how many users click the link to get more information on the update, and how many of these users actually download the upgrade. The trends have been pretty steady, a slight peak when a release is initially made, but a lingering steady state of upgrade requests even several weeks later. For example, let's look at the status for a single day, last Wednesday, Sept. 19th. On that date we had 164,752 total downloads of AOO. Of those downloads, it looks like 54% of them come from upgrading users. The remainder are either from new users, or existing users that went to the website directly rather than from an upgrade notification. (No easy way of distinguishing these two). The interesting thing is the breakdown by OpenOffice client version. For the upgrade installs on Sept 19th we see: 31% of upgrades were from AOO 3.4.0 52% of upgrades were from OOo 3.3.0 15% of upgrades were from OOo 3.2.1 3% of upgrades were from OOo 3.2.0 Note the OOo 3.3.0 numbers. Nearly 4 months after AOO 3.4 was released we are still getting large numbers of OOo 3.3.0 users receiving and responding to upgrade notifications, nearly 20,000/day. I'm not sure how to explain this. Upgrade notifications should surface once a week. Maybe: A) Some users are sporadically connected to the internet and the upgrade check rarely is successful B) Some users ignore/defer the upgrade notifications until a later time, in some cases months later C) Some user run OpenOffice rarely, sometimes at an interval of several months D) Someone, some web site, some organization, etc., is still distributing OpenOffice.org 3.3.0 to users, and after they install they get the AOO upgrade notification. If D), this is somewhat a concern, since users running OOo 3.3.0 are exposed to several security flaws. You can also set the upgrade to "never check" and just do it manually. Some may have set "never check" after the long period when there were no upgrades, and they got tired of the start up lag time due to this situation. So, maybe some of these older ones just got wind of a new version from friends or whatever, and decided to see what would happen. Anyway, this is interesting. But maybe not terribly surprising. We're likely to see (at least) more 3.2.0 folks trickle in for a while. -Rob -- MzK "Just 'cause you got the monkey off your back doesn't mean the circus has left town." -- George Carlin
