Re: Ned Bunnell and Pentax Pro Services announcement
I saw an ad for the Pentax A30 PS on TV this weekend. I was so surprised, I damn near fell off the earth. Cheers, Dave At 01:48 PM 23/10/2007, you wrote: Well said. It's extemely rare to see Pentax advertisements in the mainstream media. Kennedy's seem content to restrict advertising to Photography magazines. On the other hand, Olympus, the other brand fighting to capture a slice of the Australian DSLR market from Canon and Nikon, is a regular advertiser in the general media (with several recent full page ads for their two new cameras) as well as advertising in the Photography mags. Cheers Brian ++ Brian Walters Western Sydney, Australia http://members.westnet.com.au/brianwal/SL/ http://www.pentaxphotogallery.com/brianwalters Quoting William Robb [EMAIL PROTECTED]: - Original Message - From: David Savage Subject: Re: Ned Bunnell and Pentax Pro Services announcement I wish that we had an official Pentax presence in this country. The local agent is doing the brand no favours. Kennedy isn't so much a distributor as a disaster. I'm surprised we have as many Aussies on list as we do, given the roadblocks that Kennedy puts in the way of ownership. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
Must have only been in Perth. Cheers Brian ++ Brian Walters Western Sydney Australia http://members.westnet.com.au/brianwal/SL/ Quoting David Savage [EMAIL PROTECTED]: I saw an ad for the Pentax A30 PS on TV this weekend. I was so surprised, I damn near fell off the earth. Cheers, Dave At 01:48 PM 23/10/2007, you wrote: Well said. It's extemely rare to see Pentax advertisements in the mainstream media. Kennedy's seem content to restrict advertising to Photography magazines. On the other hand, Olympus, the other brand fighting to capture a slice of the Australian DSLR market from Canon and Nikon, is a regular advertiser in the general media (with several recent full page ads for their two new cameras) as well as advertising in the Photography mags. Cheers Brian ++ Brian Walters Western Sydney, Australia http://members.westnet.com.au/brianwal/SL/ http://www.pentaxphotogallery.com/brianwalters Quoting William Robb [EMAIL PROTECTED]: - Original Message - From: David Savage Subject: Re: Ned Bunnell and Pentax Pro Services announcement I wish that we had an official Pentax presence in this country. The local agent is doing the brand no favours. Kennedy isn't so much a distributor as a disaster. I'm surprised we have as many Aussies on list as we do, given the roadblocks that Kennedy puts in the way of ownership. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- Free pop3 email with a spam filter. http://www.bluebottle.com/tag/5 -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
I've gotten great service from Pentax Colorado on four or five repairs. Paul On Oct 22, 2007, at 9:21 PM, William Robb wrote: - Original Message - From: John Sessoms Subject: Re: Ned Bunnell and Pentax Pro Services announcement I think they'd get better value in the long run for improving their normal customer service. I like my Pentax cameras, but can't say I'm satisfied with my experience with Pentax customer service. That is more of a USA centric problem. Pentax service in most of the world is good from what I understand. Pentax Canada has always been pretty stand up, especially with pro products. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
On Oct 21, 2007, at 6:04 PM, John Sessoms wrote: But does that mean that you gotta be a pro to finally get service, or does it mean more professional service? A Professional Services program generally means a package of equipment loaner/repair/expedited services designed to fit the needs of the professional photographer. It is unrelated to a company's normal Customer Service program. Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
From: Godfrey DiGiorgi On Oct 21, 2007, at 6:04 PM, John Sessoms wrote: But does that mean that you gotta be a pro to finally get service, or does it mean more professional service? A Professional Services program generally means a package of equipment loaner/repair/expedited services designed to fit the needs of the professional photographer. It is unrelated to a company's normal Customer Service program. Yeah, that's 'bout what I expected. I think they'd get better value in the long run for improving their normal customer service. I like my Pentax cameras, but can't say I'm satisfied with my experience with Pentax customer service. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
- Original Message - From: John Sessoms Subject: Re: Ned Bunnell and Pentax Pro Services announcement I think they'd get better value in the long run for improving their normal customer service. I like my Pentax cameras, but can't say I'm satisfied with my experience with Pentax customer service. That is more of a USA centric problem. Pentax service in most of the world is good from what I understand. Pentax Canada has always been pretty stand up, especially with pro products. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
At 09:21 AM 23/10/2007, William Robb wrote: - Original Message - From: John Sessoms Subject: Re: Ned Bunnell and Pentax Pro Services announcement I think they'd get better value in the long run for improving their normal customer service. I like my Pentax cameras, but can't say I'm satisfied with my experience with Pentax customer service. That is more of a USA centric problem. Pentax service in most of the world is good from what I understand. Pentax Canada has always been pretty stand up, especially with pro products. I wish that we had an official Pentax presence in this country. The local agent is doing the brand no favours. Cheers, Dave -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
On Oct 22, 2007, at 5:58 PM, John Sessoms wrote: I think they'd get better value in the long run for improving their normal customer service. I like my Pentax cameras, but can't say I'm satisfied with my experience with Pentax customer service. I've not had occasion to need any service as yet, but Pentax USA been good about handling the couple of small parts orders for bits I needed and straightening out some issues with a rebate that got messed up, I really can't fault them. Certainly, for *any* company today, improvements to the service programs for general consumers is a worthwhile goal. But Pentax will not attract many professional photographers to their equipment until they also offer a Professional Services program. By and large, other than for the long-tele end of the game, they've got a solid, competitive body and high quality glass ready for various professionals' use that are priced well ... but it's difficult to market that against the notion of Nikon, Canon and Olympus having the same as well as a service program that caters to those who depend upon the cameras for their living. The professional presence is a big marketing win for Nikon, Canon and Olympus. I'm sure Pentax would like to have a similar flag to wave. :-) Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
- Original Message - From: David Savage Subject: Re: Ned Bunnell and Pentax Pro Services announcement I wish that we had an official Pentax presence in this country. The local agent is doing the brand no favours. Kennedy isn't so much a distributor as a disaster. I'm surprised we have as many Aussies on list as we do, given the roadblocks that Kennedy puts in the way of ownership. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
RE: Ned Bunnell and Pentax Pro Services announcement
Kennedy seem to have got a bit better, but I wish they didn't have the Sigma distributorship too. Far too often you see the worst Sigma lenses bundled with Pentax cameras rather than Pentax lenses. - Original Message - From: David Savage Subject: Re: Ned Bunnell and Pentax Pro Services announcement I wish that we had an official Pentax presence in this country. The local agent is doing the brand no favours. Kennedy isn't so much a distributor as a disaster. I'm surprised we have as many Aussies on list as we do, given the roadblocks that Kennedy puts in the way of ownership. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
Well said. It's extemely rare to see Pentax advertisements in the mainstream media. Kennedy's seem content to restrict advertising to Photography magazines. On the other hand, Olympus, the other brand fighting to capture a slice of the Australian DSLR market from Canon and Nikon, is a regular advertiser in the general media (with several recent full page ads for their two new cameras) as well as advertising in the Photography mags. Cheers Brian ++ Brian Walters Western Sydney, Australia http://members.westnet.com.au/brianwal/SL/ http://www.pentaxphotogallery.com/brianwalters Quoting William Robb [EMAIL PROTECTED]: - Original Message - From: David Savage Subject: Re: Ned Bunnell and Pentax Pro Services announcement I wish that we had an official Pentax presence in this country. The local agent is doing the brand no favours. Kennedy isn't so much a distributor as a disaster. I'm surprised we have as many Aussies on list as we do, given the roadblocks that Kennedy puts in the way of ownership. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- Get a free email account with anti spam protection. http://www.bluebottle.com/tag/2 -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
But does that mean that you gotta be a pro to finally get service, or does it mean more professional service? -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
Hi! Godfrey DiGiorgi wrote: I have been waiting for more information on this. I expect Ned is pretty busy these past couple of weeks, and of course he's been in NY for the past week with the PhotoPlus Expo. Personally, I don't really need more high end products ... my photography doesn't require a whole lot of more zoomy equipment ... but having professional services available for rapid turnaround on repairs, loaners, etc when an assignment comes up that I need to cover would be very useful. Godfrey I think that it also means that Pentax and whomever is behind them are more hmmm tightly (I am not sure this is the right word, but still) committed to their camera business and their customers. Another question that I have. Suppose purely theoretically that some of PDMLers become members of the Pro Services. Suppose some of another list member, let it be me, for example ;-), gear is broken. I guess I would be able to send my broken stuff to generous PDMLer to help me fix it more professionaly, right? Boris -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
On Oct 20, 2007, at 5:25 AM, Boris Liberman wrote: I think that it also means that Pentax and whomever is behind them are more hmmm tightly (I am not sure this is the right word, but still) committed to their camera business and their customers. I certainly hope it means that Pentax is strengthening their interest in the professional photographer with respect to their camera business, yes. Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
- Original Message - From: Godfrey DiGiorgi Subject: Re: Ned Bunnell and Pentax Pro Services announcement I certainly hope it means that Pentax is strengthening their interest in the professional photographer with respect to their camera business, yes. Before digital, they had (at least in Canada) very good pro service on their pro cameras (read 6x7/645). I don't think they can ignore that the pro market has moved to digital, and that their pro presence has to move with it. My harping about AF and buffer size/speed on the K10 aside, it's a capable enough camera for just about every kind of phoography, be it pro or amateur, and the lenses they are putting out now are also pro calibre for image quality (the 21 is a bit slow for my taste). With the 16-50 and 50-135 f2.8 zooms now on the market, they have built an excellent base for attracting pros in with the equipment. The 60-250 will be a welcome addition as well. I've come to recognize that most photographers, pro or amateur, are now married to zoom lenses (I'm not there yet, but I'll probably up my number of zooms to two with the 60-250), and that they are definitely capable of giving excellent results. I think a good pro service program and some good flogging of it in the trade publications would do them as much good as a 14mp camera. William Robb -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
I have been waiting for more information on this. I expect Ned is pretty busy these past couple of weeks, and of course he's been in NY for the past week with the PhotoPlus Expo. Personally, I don't really need more high end products ... my photography doesn't require a whole lot of more zoomy equipment ... but having professional services available for rapid turnaround on repairs, loaners, etc when an assignment comes up that I need to cover would be very useful. Godfrey On Oct 19, 2007, at 3:00 PM, Mark Erickson wrote: All, This may have already been discussed, but I think it's pretty significant. Ned Bunnell, an occasional poster to the Pentax forum over at DPReview, was recently promoted to President of Pentax Imaging in the USA. There's a nice congratulations thread over at DPReview. In a response in the thread, Ned himself wrote the following regarding Pentax USA's presence at PhotoPlus in New York: And we'll be announcing our new Pentax Pro Services program. M. Pro Services. If it's real, it's a significant step for Pentax in the USA. Sure doesn't sound like Hoya wants to pull the plug on their camera business, does it? What does it mean regarding upcoming DSLRs? More high end products, I hope -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
On Oct 19, 2007, at 3:51 PM, Adam Maas wrote: Mark Erickson wrote: All, This may have already been discussed, but I think it's pretty significant. Ned Bunnell, an occasional poster to the Pentax forum over at DPReview, was recently promoted to President of Pentax Imaging in the USA. There's a nice congratulations thread over at DPReview. In a response in the thread, Ned himself wrote the following regarding Pentax USA's presence at PhotoPlus in New York: And we'll be announcing our new Pentax Pro Services program. M. Pro Services. If it's real, it's a significant step for Pentax in the USA. Sure doesn't sound like Hoya wants to pull the plug on their camera business, does it? What does it mean regarding upcoming DSLRs? More high end products, I hope --Mark That's seriously good news. Ned gets the market, which bodes very well for Pentax's biggest market, and Pro support is a place where everybody except Canon falls down (NPS is a joke, Oly is also finally introducing a Pro support system concurrent with the E-3 Launch) Oly's had a Pro Support Services for some time, Adam. It's just darn hard to qualify for it ... You have to prove that something like 80% or more of your income comes from the use of Olympus brand camera equipment. I have three friends who are members and they tell me that the service level it provides is outstanding, but it took each of them over a year to qualify. Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Ned Bunnell and Pentax Pro Services announcement
All, This may have already been discussed, but I think it's pretty significant. Ned Bunnell, an occasional poster to the Pentax forum over at DPReview, was recently promoted to President of Pentax Imaging in the USA. There's a nice congratulations thread over at DPReview. In a response in the thread, Ned himself wrote the following regarding Pentax USA's presence at PhotoPlus in New York: And we'll be announcing our new Pentax Pro Services program. M. Pro Services. If it's real, it's a significant step for Pentax in the USA. Sure doesn't sound like Hoya wants to pull the plug on their camera business, does it? What does it mean regarding upcoming DSLRs? More high end products, I hope --Mark -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
On Oct 19, 2007, at 4:25 PM, Adam Maas wrote: Oly's had a Pro Support Services for some time, Adam. It's just darn hard to qualify for it ... You have to prove that something like 80% or more of your income comes from the use of Olympus brand camera equipment. I have three friends who are members and they tell me that the service level it provides is outstanding, but it took each of them over a year to qualify. Godfrey Interesting, then I wonder what their new 'Elite' club is, maybe a lower level of that. here's the page: http://www.olympusamerica.com/cpg_section/oima_slr_ogps.asp Godfrey -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
Good news. Ned has dropped in here occasionally. Perhaps we'll see him again when the program is introduced. Paul On Oct 19, 2007, at 6:00 PM, Mark Erickson wrote: All, This may have already been discussed, but I think it's pretty significant. Ned Bunnell, an occasional poster to the Pentax forum over at DPReview, was recently promoted to President of Pentax Imaging in the USA. There's a nice congratulations thread over at DPReview. In a response in the thread, Ned himself wrote the following regarding Pentax USA's presence at PhotoPlus in New York: And we'll be announcing our new Pentax Pro Services program. M. Pro Services. If it's real, it's a significant step for Pentax in the USA. Sure doesn't sound like Hoya wants to pull the plug on their camera business, does it? What does it mean regarding upcoming DSLRs? More high end products, I hope --Mark -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
Godfrey DiGiorgi wrote: On Oct 19, 2007, at 3:51 PM, Adam Maas wrote: Mark Erickson wrote: All, This may have already been discussed, but I think it's pretty significant. Ned Bunnell, an occasional poster to the Pentax forum over at DPReview, was recently promoted to President of Pentax Imaging in the USA. There's a nice congratulations thread over at DPReview. In a response in the thread, Ned himself wrote the following regarding Pentax USA's presence at PhotoPlus in New York: And we'll be announcing our new Pentax Pro Services program. M. Pro Services. If it's real, it's a significant step for Pentax in the USA. Sure doesn't sound like Hoya wants to pull the plug on their camera business, does it? What does it mean regarding upcoming DSLRs? More high end products, I hope --Mark That's seriously good news. Ned gets the market, which bodes very well for Pentax's biggest market, and Pro support is a place where everybody except Canon falls down (NPS is a joke, Oly is also finally introducing a Pro support system concurrent with the E-3 Launch) Oly's had a Pro Support Services for some time, Adam. It's just darn hard to qualify for it ... You have to prove that something like 80% or more of your income comes from the use of Olympus brand camera equipment. I have three friends who are members and they tell me that the service level it provides is outstanding, but it took each of them over a year to qualify. Godfrey Interesting, then I wonder what their new 'Elite' club is, maybe a lower level of that. -Adam -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
Re: Ned Bunnell and Pentax Pro Services announcement
Mark Erickson wrote: All, This may have already been discussed, but I think it's pretty significant. Ned Bunnell, an occasional poster to the Pentax forum over at DPReview, was recently promoted to President of Pentax Imaging in the USA. There's a nice congratulations thread over at DPReview. In a response in the thread, Ned himself wrote the following regarding Pentax USA's presence at PhotoPlus in New York: And we'll be announcing our new Pentax Pro Services program. M. Pro Services. If it's real, it's a significant step for Pentax in the USA. Sure doesn't sound like Hoya wants to pull the plug on their camera business, does it? What does it mean regarding upcoming DSLRs? More high end products, I hope --Mark That's seriously good news. Ned gets the market, which bodes very well for Pentax's biggest market, and Pro support is a place where everybody except Canon falls down (NPS is a joke, Oly is also finally introducing a Pro support system concurrent with the E-3 Launch) -Adam -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
