Database error - PowerMail will not open, need help
After starting up my computer I launched PowerMail and my computer froze. Now when I try to open PowerMail I get the message A database error occurred. Clicking on More info gets me: Class: DB; what=7; when=9 Then when I click OK PowerMail quits. I am running PowerMail 5.5.3 build 4480, Mac OS 10.4.11. I cannot remember any key combinations to get PowerMail to try to fix the database, cannot find anything online and can't consult PM's help. Is there a fix? Thanks. - Winston (working from web mail - ugh!)
Re: Database error - PowerMail will not open, need help
Hold command and option keys down upon launch. You should get a database utilities dialog. I select all the options other than those that mess with my preferences. Knowing databases, I do the full low level rebuild and all options on my data file at least once a month. It may sound paranoid considering I have lots of backup, but having my email database messed up is not something I want to experience again. +---+ Bill Schjelderup, President b...@companioncorp.com COMPanion Corporation801-365-0555 voice 1831 Fort Union Blvd. 801-943-7752 fax Salt Lake City, Utah 84121-3041 www.companioncorp.com +---+ Nusquam est qui ubique est. - He who is everywhere is nowhere. This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are NOT the intended recipient, I'm sorry to bother you and will attempt to address my messages more carefully in the future. After starting up my computer I launched PowerMail and my computer froze. Now when I try to open PowerMail I get the message A database error occurred. Clicking on More info gets me: Class: DB; what=7; when=9 Then when I click OK PowerMail quits. I am running PowerMail 5.5.3 build 4480, Mac OS 10.4.11. I cannot remember any key combinations to get PowerMail to try to fix the database, cannot find anything online and can't consult PM's help. Is there a fix? Thanks. - Winston (working from web mail - ugh!)
Re: Database error - PowerMail will not open-FIXED (for now)
OK, found the option-command key startup option. Compacting the database appears to have fixed it. Fingers crossed... Maybe this will finally get me to upgrade to v.6 Thanks. - Winston Winston Weinmann wrote: After starting up my computer I launched PowerMail and my computer froze. Now when I try to open PowerMail I get the message A database error occurred. Clicking on More info gets me: Class: DB; what=7; when=9 Then when I click OK PowerMail quits. I am running PowerMail 5.5.3 build 4480, Mac OS 10.4.11. I cannot remember any key combinations to get PowerMail to try to fix the database, cannot find anything online and can't consult PM's help. Is there a fix? Thanks. - Winston (working from web mail - ugh!)
Re: powermail-discuss Digest Database Error
I can not use the program now because every time I start it, I get a message rebuilding indices... so I wait until just before it is finished I get Database error Your mail is probably safe. Try holding down the command and option keys the next time you start PM. This brings up the option dialog to rebuild various things. Check all of them, including the Low Level rebuild. If this does not correct the problem, write back. --Ira
DATABASE error
Hi -- I'm a registered user of PM 5.0.2, and have been very happy until recently... I can not use the program now because every time I start it, I get a message rebuilding indices... so I wait until just before it is finished I get Database error more details... provides the following Class = DB what = 5 when = 9 err=36 Any help would be greatly appreciated. Please tell me I haven't lost all my emails! thanks in advance Mano
Re: A database error occurred
Hold down command (open-apple) and option keys when starting Powermail. Check the first 3 boxes. If that doesn't work, do the low level rebuild. Failing that, open your PM4 backup in PM4, export, and import into a new database in PM5. - Bob Moody [EMAIL PROTECTED] 936 Frog Pond Road Staunton VA 24401 800-326-9192 www.bobmoody.org The Four-Way Test of the things we think, say, or do: First: Is it the TRUTH? Second: Is it FAIR to all concerned? Third: Will it build GOOD WILL and BETTER FRIENDSHIPS? Fourth: Will it be BENEFICIAL to all concerned? Replying to message quoted below = *REPLYING TO MESSAGE QUOTED BELOW** Sat, 12 Jun 2004 16:58:49 -0700 Trying to open powermail 5.0 after installing 10.3 and get this error after it tries to rebuild sort indices. A database error occurred Class = DB; what = 100; when =9; err=158 Any one have any ideas? Thanks in advance. Jeff
A database error occurred
Trying to open powermail 5.0 after installing 10.3 and get this error after it tries to rebuild sort indices. A database error occurred Class = DB; what = 100; when =9; err=158 Any one have any ideas? Thanks in advance. Jeff
Re: Database Error + crashes on connect
Hi all, Although it appeared that my Norton problems were over i'm still having issues. Presently if I put my computer to sleep, wake up and Powermail crashes (system inc). An fsck shows an Incorrect Block Count for Message Database, Orphaned indirect nodes, etc. A low level rebuild is required followed by rebuilding sort indexes. Norton 8.0 run in Emergency mode now no longer provides a undo feature, so i'm truly stuck. Anyone have any ideas how I can sort this, am I going to need to buy TechTool or other? If so which would be most suited to this problem? Any ideas how I can fix my insomnia? Many thanks, Adam On Fri, 2 Apr 2004 19:22:52 +0900 Matthias Schmidt wrote: I think Norton warns you not to use it without having a backup. So, if you have one, use it. Anyway, Norton is not a good choice on OS 10. I never made good experiences with Norton under Mac OS. TechTool4 is probably one of the best for Mac: http://www.micromat.com/ good luck Matthias - schmidt-systementwicklung www.schmidt-system.de www.schmidt-system.com www.schmidt-system.net Tel. +31-736-56-3905 - Am/On: Fri, 2 Apr 2004 12:58:48 +0200 schrieb/wrote: Adam Adam de Zoete Hi all, I ran a Norton on my system yesterday and it found a PM file with bad mod dates. Following fixing this I have had nothing but db errors. A database error has occurred Class=DB, what=100, when=9; err=158 If I do a low level rebuild it sorts things out, but i'm repeatedly getting crashes on connecting. Freezes taking system down as well. Then it's back to a low level rebuild again! G4 733 - OS 10.2.8 Presently I can't receive mail with PM. Any suggestions? Is there anything I can reset to get the connection working again? Many thanks, Adam
Re: Database Error + crashes on connect
There is no single best tool exists. A very fine comparison of the current disk utilities is available at: http://db.tidbits.com/getbits.acgi?tbart=07451 --- Scott T. Hards President HobbyLink Japan (www.hlj.com)
Re: Database Error + crashes on connect
computer artwork by subhash / 04.4.2 / 1:24 PM wrote: - TechToolPro is focused on hardware problems. The aim is different from Norton. I don't agree with this. You can optimize (defragment) your volumes, repair data, get back trashed data, check the system files and so on AND you can check your harddisk and much more on the hardware side. You misunderstood me. For example, take one algo of copy protection which leaves a watermark on a sector. When you try to optimize the volume, Norton runs fine by ignoring it. They take it as a data. But TTP detects as a block error. They used to repair it which of course damage the copy protection so the application will not run anymore. Later they had to analyze the signature of such so now TTP detects such, then it stops operation. Since TTP Optimization runs on physical data, it cannot skip the sector like Norton does. I hope you understand the difference. -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]
Re(2): Database Error + crashes on connect
[A-NO-NE Music [EMAIL PROTECTED] schrieb am 2.4.2004 um 11:07 Uhr:] - TechToolPro is focused on hardware problems. The aim is different from Norton. I don't agree with this. You can optimize (defragment) your volumes, repair data, get back trashed data, check the system files and so on AND you can check your harddisk and much more on the hardware side. -- http://www.subhash.at
Re: Database Error + crashes on connect
computer artwork by subhash / 04.4.2 / 5:23 AM wrote: I ran a Norton on my system yesterday 1.) An old rule: Never use Norton on Mac! 2.) Hope somebody has a hint for you how to repair Norton's 'repair' ... When Norton tries to repair, it asks if you want to create a Undo file. This is important. Without this, you won't be able to undo the damage Norton creates. There is no single best tool exists. It is better to have them all. - DiskWarrior is designed to do only one thing, optimize/fix b-tree. It is a great preventative tool. I run every Sundays. - TechToolPro is focused on hardware problems. The aim is different from Norton. - Norton is designed to do everything. The catch is, in order to do everything, it does its job by _guess_. Now you know why you must create Undo file. Norton's guess against OSX has not been accurate. - DataRescue from ProSoft is probably the best data recovery tool once you lost the data from spinning HD. -- - Hiro [PROTECTED] [PROTECTED] [PROTECTED]
Re: Database Error + crashes on connect
Thanks for your tip. I think i'm back up and running. Thanks, Adam On Fri, 2 Apr 2004 12:23:28 +0200 computer artwork by subhash wrote: [Adam de Zoete [EMAIL PROTECTED] schrieb am 2.4.2004 um 10:58 Uhr:] I ran a Norton on my system yesterday 1.) An old rule: Never use Norton on Mac! 2.) Hope somebody has a hint for you how to repair Norton's 'repair' ...
Re(2): Database Error + crashes on connect
[Matthias Schmidt [EMAIL PROTECTED] schrieb am 2.4.2004 um 19:22 Uhr:] TechTool4 is probably one of the best for Mac: TechTool is OK. . . . . . . . . . . . . . . . . Adobe Photoshop-Schulungen mit Subhash kompetent-individuell-preiswert http://www.subhash.at/foto/ . . . . . . . . . . . . . . . .
Re: Database Error + crashes on connect
[Adam de Zoete [EMAIL PROTECTED] schrieb am 2.4.2004 um 10:58 Uhr:] I ran a Norton on my system yesterday 1.) An old rule: Never use Norton on Mac! 2.) Hope somebody has a hint for you how to repair Norton's 'repair' ...
Re: Database error reply from List
Chris: Rebuild the index from the File Database menu. Thanks for that assist; I was beginning to despair. powermail-discuss Digest #1741 - Saturday, February 28, 2004 Database error by Judith Beiss [EMAIL PROTECTED] Re: Database error by C. A. Niemiec [EMAIL PROTECTED] -- Subject: Database error From: Judith Beiss [EMAIL PROTECTED] Date: Fri, 27 Feb 2004 20:00:55 -0500 I've received this alert while browsing in my In Tray on several occasions. All the messages in the InTray are suddenly highlighted; I ForceQuit and restart. Can anyone explain what this is about? Database Error Occurred. I clicked for more info and this appeared: Class DB, what=7, when=9. -- Judy Beiss -- Subject: Re: Database error From: C. A. Niemiec [EMAIL PROTECTED] Date: Sat, 28 Feb 2004 01:31:43 -0500 Can anyone explain what this is about? Database Error Occurred. I clicked for more info and this appeared: Class DB, what=7, when=9. Rebuild the index from the File Database menu. Chris -- -- End of powermail-discuss Digest -- Judy Beiss
Re: Database error....
Can anyone explain what this is about? Database Error Occurred. I clicked for more info and this appeared: Class DB, what=7, when=9. Rebuild the index from the File Database menu. Chris --
Database error....
I've received this alert while browsing in my In Tray on several occasions. All the messages in the InTray are suddenly highlighted; I ForceQuit and restart. Can anyone explain what this is about? Database Error Occurred. I clicked for more info and this appeared: Class DB, what=7, when=9. -- Judy Beiss
Re: Database Error
Victor Orly wrote: I get the following error: A database error occurred. Class=DB what=100 when=3 err=43 I've tried starting PM with apple-option to fix the database but I get the same error immediately. It seems that one file is missing in the PowerMail user folder. Can you check that the following files are present, non empty, and with read permission: - address database - Message Database - Server-side Database - Setup Database Jérôme - PowerMail Engineering - PowerMail is a damn fine product. I hope CTM is charging enough to stay in business for a long time. Tom Dillon, PowerMail user Download a demo version from www.ctmdev.com -
Database Error
Hi Everyone; I just had to do some data recovery for a client of mine, and now her mail doesn't open. I get the following error: A database error occurred. Class=DB what=100 when=3 err=43 I've tried starting PM with apple-option to fix the database but I get the same error immediately. Any ideas? Is there a phone number to call CTM in Switzerland? Thanks Victor
Database error
Twice today while browsing in the Mail Browser, both times my cursor was touching the top-listed email, I received an alert as follows: Database Error Occurred. I clicked for more info and this appeared: Class DB, what=7, when=9. It seemed as if the entire list of emails in the browser were to be highlighted [each subject had a box around it altho they were not really highlighted]. I did a force quit both times, and then a low-level database rebuild upon re-opening. Can anyone tell me what this is about? How to avoid? OS X 10.3.2; PowerMac G4, PM 4.2.1. -- Judy Beiss
Database Error?
I have run into some problem with my database I think. I tried to rebuild it, as per the suggestion I received on the site, and the rebuild seemed to be successful. Then, when powermail tried to launch I got an error that said Class=DB What=2 When =3 and Err=4. I then found a file that was created in the PowerMail 4 Files directory called CTSTATUS.FCS In that it said.. Fri Dec 5 17:12:52 2003 - User# 01 13 duplicate key(s) and/or bad serial number(s) rejected... Fri Dec 5 17:12:52 2003 - User# 01 Message Database!MsgIdx.dat Fri Dec 5 17:12:52 2003 - User# 01 temp0006 Fri Dec 5 17:12:52 2003 - User# 01 1 duplicate key(s) and/or bad serial number(s) rejected... Fri Dec 5 17:12:52 2003 - User# 01 Message Database!TrayIdx.dat Fri Dec 5 17:12:52 2003 - User# 01 temp0007 I do not know what any of this means. I just want to get access again to my database of mail. Its my work information. Can anyone help? Is there a support number or email address for CTMDEV? Thank you Christian
Re: powermail-discuss Digest Database Error
Starting to see this a lot: I click on a message to view it, and get this dialogue box: === A Database error occured Class=DB What=7 When=9 === What does this mean, and what can I do about it? -- later, JS If you have not already done so, start PM with the command-option keys held down. Then pick the first three choices; if that does not fix the problem pick the fourth (low level rebuild). --Ira
Re: Database Error 7-can't correct it
On Wednesday, June 11, 2003, at 10:28 AM, Barbara Needham wrote: That one is supposed to be there... it's your backup key in case PM totally crashes and you need to re-download it. As far as the other stuff.. I don't know. It's past any knowledge base in my head. Except that PM files are usually all in one spot. -- Barbara Needham The PMKey was a dupe of the file in the same folder (renamed PMKey (name).1 Well, apparently what I mentioned earlier didn't solve it, either. PM suddenly quit once again in the middle of downloading some messages. Launching it again has brought me back to this whole cycle. I'm going to trash the indexes and see if that moves me forward. Mark http://www.gerberstudio.com BW G3 (Yosemite) w/OWC G4 500 OS 10.2.4 PM 4.1.3
Re: Database Error 7-can't correct it
--==_20060728155047.11102-1_== Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit On Tuesday, June 10, 2003, at 10:08 PM, Marlyse Comte wrote: this in reference to the first posting, if I remember correct, the index file was giving you problems there. apart of that, you definitely need to check out your drive, fix it, permissions etc. and might even need to clean re-install if nothing else fixes those problems you've described :( ---marlyse delete the index file and re-index from scratch. might help. I found my PowerMail Files folder (I can never remember where all the various PM bits are) and was about to trash the Indexes folder when I noticed a few text files I had not seen before. There were several temp files (called temp0004 through temp0009 and another named CTSTATUS.FCS) all with a modification date/time around the last time I had tried the low level rebuild options. The temp files had several entries along these lines: - Duplicate key(s) found for Message Database!MsgIdx.dat, keyno=3: key value rejected for recpos=233480830 (deaa27ex) 00 00 00 01 key value rejected for recpos=233709508 (dee1fc4x) 00 00 00 02 -- The CTSTATUS file went a little like this: -- Tue Jun 10 22:58:51 2003 - User# 011 duplicate key(s) and/or bad serial number(s) rejected... Tue Jun 10 22:58:51 2003 - User# 01Message Database!TrayIdx.dat Tue Jun 10 22:58:51 2003 - User# 01temp0007 --- I did a search and found a duplicate key in my user/LIbrary/Preferences folder. I deleted both that and the temp files, started PM with the command-option keys, and ran all four options. Strangely enough, PM opened without problem. I downloaded a batch of messages, PM deleted them from the server...and then quit while indexing. Well, at least the program is opening; the sudden quits I'll probably have to deal with on the system level. Has anyone else seen these files in their folder or do you know if I can safely delete the CTSTATUS.FCS file? Thanks for all the other suggestions along the way. Mark http://www.gerberstudio.com BW G3 (Yosemite) w/OWC G4 500 OS 10.2.4 PM 4.1.3 --==_20060728155047.11102-1_== Content-Type: text/plain; charset=US-ASCII Content-Transfer-Encoding: 7bit On Tuesday, June 10, 2003, at 10:08 PM, Marlyse Comte wrote: this in reference to the first posting, if I remember correct, the index file was giving you problems there. apart of that, you definitely need to check out your drive, fix it, permissions etc. and might even need to clean re-install if nothing else fixes those problems you've described :( ---marlyse delete the index file and re-index from scratch. might help. I found my PowerMail Files folder (I can never remember where all the various PM bits are) and was about to trash the Indexes folder when I noticed a few text files I had not seen before. There were several temp files (called temp0004 through temp0009 and another named CTSTATUS.FCS) all with a modification date/time around the last time I had tried the low level rebuild options. The temp files had several entries along these lines: - Duplicate key(s) found for Message Database!MsgIdx.dat, keyno=3: key value rejected for recpos=233480830 (deaa27ex) 00 00 00 01 key value rejected for recpos=233709508 (dee1fc4x) 00 00 00 02 -- The CTSTATUS file went a little like this: -- Tue Jun 10 22:58:51 2003 - User# 01 1 duplicate key(s) and/or bad serial number(s) rejected... Tue Jun 10 22:58:51 2003 - User# 01 Message Database!TrayIdx.dat Tue Jun 10 22:58:51 2003 - User# 01 temp0007 --- I did a search and found a duplicate key in my user/LIbrary/Preferences folder. I deleted both that and the temp files, started PM with the command-option keys, and ran all four options. Strangely enough, PM opened without problem. I downloaded a batch of messages, PM deleted them from the server...and then quit while indexing. Well, at least the program is opening; the sudden quits I'll probably have to deal with on the system level. Has anyone else seen these files in their folder or do you know if I can safely delete the CTSTATUS.FCS file? Thanks for all the other suggestions along the way. Mark http://www.gerberstudio.com BW G3 (Yosemite) w/OWC G4 500 OS 10.2.4 PM 4.1.3 --==_20060728155047.11102-1_==--
Re: Database Error 7-can't correct it
On Tuesday, June 10, 2003, at 11:49 PM, Barbara Needham wrote: Not to get too off topic here... Marlyse's idea of deleting the index file is a good one.. but on the system side: When you restart your computer try resetting the parameter ram. [Hold down command [apple], option, P and R] and hit the power button; let it start about 3 times before letting it finish. I've never figured out quite what the parameter ram is but it is in the help file. -- Barbara Needham I'd forgotten about the PRAM. Thanks, I'll give that a shot, too. Mark Mark Gerber GERBER STUDIO/Tradigital Illustration http://www.gerberstudio.com
Re: Re(2): Database Error 7-can't correct it
On Tuesday, June 10, 2003, at 10:28 PM, Leonard Morgenstern wrote: Pardon my ignorance, but what are Combo updaters? OS upgrades that will take you, for instance, from 10.2 or 10.2.4 to 10.2.6 without having to install the intermediate upgrades. Mark http://www.gerberstudio.com BW G3 (Yosemite) w/OWC G4 500 OS 10.2.4 PM 4.1.3
Re(2): Database Error 7-can't correct it
On 6/11/03 2:45 AM Mikael Byström wrote: It is recommended by many to only use Combo updaters also when doing incremental updating, as some people discovered that they were not affected by certain problems affecting a smaller percentage of users, when they had used Combo updaters. This means the update is bigger of course and should be downloaded on a steady connection or ordered on CD. Pardon my ignorance, but what are Combo updaters? Thanx Len - Leonard Morgenstern [EMAIL PROTECTED] If our food is not up to your standards, please lower your standards.
Re: Database Error 7-can't correct it
delete the index file and re-index from scratch. might help. ---marlyse
Re: Database Error 7-can't correct it
On Tuesday, June 10, 2003, at 06:16 PM, Barbara Needham wrote: Well, I see you are on OS 10.2.4. And kernel panics mean something wrong with more than PowerMail. May I suggest 10.2.5, which is a free upgrade for download but ALSO has a CD which you can buy. It is a huge download so don't try it on dial up. I sent for the CD and it was well worth it. A WHOLE BUNCH of bugs are out of it. [10.2.6 is an easy download after that. I do have the 10.2.6 combo upgrade I downloaded prior to my system going wonky. I had avoided the 10.2.5 upgrade because of the fairly consistent problems I'd read about. PowerMail does depend on the operating system; I had a situation the other day where I couldn't drag and drop anything within PowerMail before it happened system wide; but sure enough it was a system problem not a PowerMail problem. In the meantime try shutting down your computer and restarting from scratch. It's supposed to fix some stuff on start up. Thanks, Barbara. It does seem that I've been through quite a few startup cycles already (most of which were followed by a Repair Permissions session), but perhaps I need to do a real shutdown for the night and see how things are in the morning. On Tuesday, June 10, 2003, at 08:45 PM, Mikael Byström wrote: It is recommended by many to only use Combo updaters also when doing incremental updating, as some people discovered that they were not affected by certain problems affecting a smaller percentage of users, when they had used Combo updaters. Yes, I'd read that, too. Fortunately, I'd downloaded the full combo updaters when they were available and saved them on my disk. I had problems with the blue screen of sudden quit an restart all apps in 10.2.6, so I went back to 10.2.5. It may have been my system though. If I recall correctly, I did install the 10.2.6 upgrade and started having problems which contributed to my decision to do a complete erase and install of 10.2 followed by the 10.2.4 combo upgrade. But I'm still having system-wide problems, so I may have to look elsewhere for those causes. It does seem a stretch that an OS problem would prevent me from opening the PM database, but I don't know enough to eliminate that as a cause, either. Mark http://www.gerberstudio.com BW G3 (Yosemite) w/OWC G4 500 OS 10.2.4 PowerMail 4.1.3
Re: Database Error 7-can't correct it
Mark Gerber on 6/10/03 said Earlier today, PM 4.1.3 suddenly quit--a problem I've been having with most of my apps lately along with far too many kernel panics. When I restart PM, it tries to rebuild the sort indices and then quits about one minute before completion with the error message above. Well, I see you are on OS 10.2.4. And kernel panics mean something wrong with more than PowerMail. May I suggest 10.2.5, which is a free upgrade for download but ALSO has a CD which you can buy. It is a huge download so don't try it on dial up. I sent for the CD and it was well worth it. A WHOLE BUNCH of bugs are out of it. It is recommended by many to only use Combo updaters also when doing incremental updating, as some people discovered that they were not affected by certain problems affecting a smaller percentage of users, when they had used Combo updaters. This means the update is bigger of course and should be downloaded on a steady connection or ordered on CD. I had problems with the blue screen of sudden quit an restart all apps in 10.2.6, so I went back to 10.2.5. It may have been my system though.
Database Error 7 post-Import in PM 3.1.3 (OS X)
Is this a known bug in PM 3.1.3 under OS X (10.2.5): If I import a Eudora mailbox (Made from Shapiros Export - Eudora script for Emailer ) and then choose a label for the content and I following that try to move the content to another folder, it stops somewhere midway and I get a dialog stating: Database error 7 (Record Not Found in DB) in 9 (DBGetRecord). Low level error 0 At this point, one or several messages have been moved to the new folder. Then typically, if I close the Browser and reopen, the messages I tried to copy are not there anymore, but do have been moved to the new folder, at least they are visible there. Other error symptoms at this point are that the browser window doesn't update, but have to be closed and reopened in order to show changes. If I try and move again, I get the same error. As this seem a serious error, I naturally do then a low level rebuild. I see no light suitable alternatives. When this is finished *some* of all the lately added imported folders are gone! No warnings. What kind of rebuild is that? Is this as good as PM can be trusted? 2000+ messages go just like that? Please tell me that this was a known bug that was fixed in v4.
