Re: Blocked images in email

[Ed Mullen]

Ray_Net wrote on 1/1/2016 3:18 AM:

Ed Mullen wrote on 01/01/2016 02:33:

Ed Mullen wrote on 12/31/2015 8:14 PM:

Paul in Houston, TX wrote on 12/31/2015 2:02 PM:

Ed Mullen wrote:


Uh, read my post again.  ALL of the add-ons were manually disabled and
the images were NOT
visible.  Adding them back one-at-a-time isn't going to do anything.


Oh, I see.  Not an add on then.
Something in basic SM settings instead.



I should add that in Safe Mode everything was good.  So what's the
difference between Safe Mode and manually disabling all extensions and
plugins and running in regular mode?  What else is Safe Mode doing?


On this page http://kb.mozillazine.org/Safe_Mode It is explained what
options you have to choose when starting in safe mode,
So if you had started SM in safe mode, this windows was visible to you
and you set some options .. no ?


The options window allows making Safe Mode settings permanent.  I did 
not set any.


The final solution was to create a new profile and migrate my settings 
to it.


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Re: Blocked images in email

[Ray_Net]

Ed Mullen wrote on 01/01/2016 02:33:

Ed Mullen wrote on 12/31/2015 8:14 PM:

Paul in Houston, TX wrote on 12/31/2015 2:02 PM:

Ed Mullen wrote:


Uh, read my post again.  ALL of the add-ons were manually disabled and
the images were NOT
visible.  Adding them back one-at-a-time isn't going to do anything.


Oh, I see.  Not an add on then.
Something in basic SM settings instead.



I should add that in Safe Mode everything was good.  So what's the 
difference between Safe Mode and manually disabling all extensions and 
plugins and running in regular mode?  What else is Safe Mode doing?


On this page http://kb.mozillazine.org/Safe_Mode It is explained what 
options you have to choose when starting in safe mode,
So if you had started SM in safe mode, this windows was visible to you 
and you set some options .. no ?

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Re: Blocked images in email

[Mason83]

On 01/01/2016 02:33, Ed Mullen wrote:
> Ed Mullen wrote on 12/31/2015 8:14 PM:
>> Paul in Houston, TX wrote on 12/31/2015 2:02 PM:
>>> Ed Mullen wrote:

 Uh, read my post again.  ALL of the add-ons were manually disabled and
 the images were NOT
 visible.  Adding them back one-at-a-time isn't going to do anything.
>>>
>>> Oh, I see.  Not an add on then.
>>> Something in basic SM settings instead.
> 
> I should add that in Safe Mode everything was good.  So what's the 
> difference between Safe Mode and manually disabling all extensions and 
> plugins and running in regular mode?  What else is Safe Mode doing?
> 
> Because whatever it is that fixed the issue and manually disabling 
> add-ons did not.  I'd like to know because migrating to a new profile in 
> a case like this is not trivial and I know what I'm doing.  I'd dread 
> talking someone else through it.  I've got a couple of dozen email and 
> news accounts and lots of custom settings.  I've kind of got it down to 
> a science of copying and pasting account settings from the old profile's 
> prefs.js to the new one but it's not what I'd call "fun."
> 
> I even went so far as to use about:config in SM and TB side-by-side to 
> try and find any relevant settings differences and finally gave up.
> 
> Oh, well.  Problem solved with new profile.  No wonder we see that 
> answer here so often.

Go into your old profile, and type about:support

Compare that output to the output for your fresh profile,
especially the "Important Modified Preferences" section.

Regards.

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Re: Blocked images in email

[Rick Merrill]

On 12/29/2015 11:57 AM, Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.



I find that some (but not all) images appear IF and only if I am also 
logged into the originating web page.

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Re: Blocked images in email

[Ed Mullen]

Paul in Houston, TX wrote on 12/30/2015 6:08 PM:

Ed Mullen wrote:

Paul in Houston, TX wrote on 12/29/2015 11:13 PM:

Ed Mullen wrote:

Paul B. Gallagher wrote on 12/29/2015 10:16 PM:

Ed Mullen wrote:


WaltS48 wrote on 12/29/2015 2:09 PM:

 >

Edit > Preferences > Privacy & Security > Images >
Image Acceptance Policy


Nope, that ain't it.


Next places to look:

1) Ad blocker?



Ad Block Plus, I'll check.


Actually, ABP is not installed.




2) Firewall? (many of those include spam blockers that can be
mistuned)



ZoneAlarm Pro, I'll check.


Disabled both, no difference.



But those are system level and should affect both SM and TB equally.

Any other guesses?


How is SM when started in "safe mode"?



Well I should have tried that before.  In Safe Mode the images are
viewable.  However, if
start normally, go to the Add-ons Manager and manually disable all
extensions and
plug-ins, then restart, the images are NOT visible!  WTFO?


:)  Time to time consumingly add one add-on at a time.
Let us know which one is the culprit.



Uh, read my post again.  ALL of the add-ons were manually disabled and 
the images were NOT visible.  Adding them back one-at-a-time isn't going 
to do anything.


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Re: Blocked images in email

[Gerry Hickman]

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.


I'm sure you know this already, but SM and Microsoft Outlook block 
remote images by default. In SM you should see a bar at the top of the 
email explaining that remote content has been blocked - you can then use 
the options on that header bar to allow the images, and as others 
mentioned, you can also turn it off in the prefs. The other setting that 
might affect this is "view : message body as", where you can choose 
plain text, simple HTML, full HTML. It could also be that the remote 
content has been removed since the mail was sent? You could check this 
by getting the image URL and pasting it in to the browser URL bar and 
see if it works.


If you don't have the "blocked" header bar above the email, and the 
images are still missing, it could be something else.


In general, I recommend the SM defaults where you have to manually 
approve the remote images for each HTML email - much safer, or you could 
set it to only allow plain text (like me).


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Re: Blocked images in email

[Ed Mullen]

Gerry Hickman wrote on 12/31/2015 10:55 AM:

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.


I'm sure you know this already, but SM and Microsoft Outlook block
remote images by default. In SM you should see a bar at the top of the
email explaining that remote content has been blocked - you can then use
the options on that header bar to allow the images, and as others
mentioned, you can also turn it off in the prefs. The other setting that
might affect this is "view : message body as", where you can choose
plain text, simple HTML, full HTML. It could also be that the remote
content has been removed since the mail was sent? You could check this
by getting the image URL and pasting it in to the browser URL bar and
see if it works.

If you don't have the "blocked" header bar above the email, and the
images are still missing, it could be something else.

In general, I recommend the SM defaults where you have to manually
approve the remote images for each HTML email - much safer, or you could
set it to only allow plain text (like me).



Appreciate the effort, Gerry.  Tried all that to no avail.  Finally 
created a new profile.  Okay now.


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The online world today is a scary place so remember, practice safe hex.
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Re: Blocked images in email

[Ed Mullen]

Ray_Net wrote on 12/31/2015 7:42 PM:

Ed Mullen wrote on 29/12/2015 17:57:

I receive a periodic HTML email newsletter from my investment
advisor's firm.  I used to see the graphics but no longer can, not
even in old emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.


Remote content blocked for me TOO but:
1. I have an "Options" button
2. I can see the image when I do "reply" ... strange ...


Thanks, Ray.  Hmm, I blew away the problem profile so I can't check 
that.  But doing a new profile fixed it.


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Re: Blocked images in email

[Ed Mullen]

Ed Mullen wrote on 12/31/2015 8:14 PM:

Paul in Houston, TX wrote on 12/31/2015 2:02 PM:

Ed Mullen wrote:


Uh, read my post again.  ALL of the add-ons were manually disabled and
the images were NOT
visible.  Adding them back one-at-a-time isn't going to do anything.


Oh, I see.  Not an add on then.
Something in basic SM settings instead.



I should add that in Safe Mode everything was good.  So what's the 
difference between Safe Mode and manually disabling all extensions and 
plugins and running in regular mode?  What else is Safe Mode doing?


Because whatever it is that fixed the issue and manually disabling 
add-ons did not.  I'd like to know because migrating to a new profile in 
a case like this is not trivial and I know what I'm doing.  I'd dread 
talking someone else through it.  I've got a couple of dozen email and 
news accounts and lots of custom settings.  I've kind of got it down to 
a science of copying and pasting account settings from the old profile's 
prefs.js to the new one but it's not what I'd call "fun."


I even went so far as to use about:config in SM and TB side-by-side to 
try and find any relevant settings differences and finally gave up.


Oh, well.  Problem solved with new profile.  No wonder we see that 
answer here so often.




--
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http://edmullen.net/
"Backups?  Backups?  We don't need no steenking backups!" - Famous Last 
Words

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Re: Blocked images in email

[Ray_Net]

Ed Mullen wrote on 29/12/2015 17:57:
I receive a periodic HTML email newsletter from my investment 
advisor's firm.  I used to see the graphics but no longer can, not 
even in old emails going back to 2013.  I only see empty boxes.


The person sending the newsletter uses mailchimp.com and the images 
reside on their server. The email itself comes from a different mail 
server.


Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help 
greatly appreciated.



Remote content blocked for me TOO but:
1. I have an "Options" button
2. I can see the image when I do "reply" ... strange ...
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Re: Blocked images in email

[Ed Mullen]

Paul in Houston, TX wrote on 12/31/2015 2:02 PM:

Ed Mullen wrote:


Uh, read my post again.  ALL of the add-ons were manually disabled and
the images were NOT
visible.  Adding them back one-at-a-time isn't going to do anything.


Oh, I see.  Not an add on then.
Something in basic SM settings instead.



No idea.  Got tired of screwing around with it and created a new 
profile.  Migrated all my essential mail/news accounts and prefs and all 
is (for the time being) well.


--
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The online world today is a scary place so remember, practice safe hex.
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Re: Blocked images in email

[Ed Mullen]

Paul in Houston, TX wrote on 12/29/2015 11:11 PM:

Ed Mullen wrote:

Paul in Houston, TX wrote on 12/29/2015 9:06 PM:

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment
advisor's firm.  I used to
see the graphics but no longer can, not even in old emails going back
to 2013.  I only see
empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their
server. The email itself comes from a different mail server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.


 From that one source only or from all email sources?


Only that one source (at least as newsletters I want, can't say about
junk).


Can you fwd from TB to SM and see the images, and vice-versa?


No difference.  Why do you even bring that up?  Something specific?


Just trying to narrow down possibilities.



Tried that, no joy.

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Re: Blocked images in email

[Ed Mullen]

Paul in Houston, TX wrote on 12/29/2015 11:13 PM:

Ed Mullen wrote:

Paul B. Gallagher wrote on 12/29/2015 10:16 PM:

Ed Mullen wrote:


WaltS48 wrote on 12/29/2015 2:09 PM:

 >

Edit > Preferences > Privacy & Security > Images >
Image Acceptance Policy


Nope, that ain't it.


Next places to look:

1) Ad blocker?



Ad Block Plus, I'll check.


Actually, ABP is not installed.




2) Firewall? (many of those include spam blockers that can be mistuned)



ZoneAlarm Pro, I'll check.


Disabled both, no difference.



But those are system level and should affect both SM and TB equally.

Any other guesses?


How is SM when started in "safe mode"?



Well I should have tried that before.  In Safe Mode the images are 
viewable.  However, if start normally, go to the Add-ons Manager and 
manually disable all extensions and plug-ins, then restart, the images 
are NOT visible!  WTFO?



--
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http://edmullen.net/
When God is amazed, does he say:  "Oh my Me!"?
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Re: Blocked images in email

[A Williams]

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.



Edit -> Preferences -> Mail & Newsgroups -> Message Display
"Block images and other content from remote sources"

would be my guess.
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Re: Blocked images in email

[Mason83]

On 29/12/2015 17:57, Ed Mullen wrote:
> I receive a periodic HTML email newsletter from my investment advisor's 
> firm.  I used to see the graphics but no longer can, not even in old 
> emails going back to 2013.  I only see empty boxes.
> 
> The person sending the newsletter uses mailchimp.com and the images 
> reside on their server. The email itself comes from a different mail server.
> 
> Oddly, in Thunderbird I see the images.
> 
> I can't figure out why SM is blocking them and TB is not.  Any help 
> greatly appreciated.

Does it say something about remote images having been blocked for
your privacy?

Edit > Preferences > Message Display

> Block images and other content from remote sources: Select this
> checkbox if you do not want to display remote images and other
> content in received messages, except from senders in your address
> books whom you have allowed. (This checkbox is selected by default.)

Regards.

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Re: Blocked images in email

[Ed Mullen]

A Williams wrote on 12/29/2015 1:13 PM:

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.



Edit -> Preferences -> Mail & Newsgroups -> Message Display
"Block images and other content from remote sources"

would be my guess.


Good guess but that was the first thing I checked.  It's unchecked. ;-)

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Re: Blocked images in email

[Ed Mullen]

Mason83 wrote on 12/29/2015 1:12 PM:

On 29/12/2015 17:57, Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.


Does it say something about remote images having been blocked for
your privacy?


Nope, no messages at all.



Edit > Preferences > Message Display


Block images and other content from remote sources: Select this
checkbox if you do not want to display remote images and other
content in received messages, except from senders in your address
books whom you have allowed. (This checkbox is selected by default.)


Regards.



It's unchecked.

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Re: Blocked images in email

[WaltS48]

On 12/29/2015 01:52 PM, Ed Mullen wrote:

A Williams wrote on 12/29/2015 1:13 PM:

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.



Edit -> Preferences -> Mail & Newsgroups -> Message Display
"Block images and other content from remote sources"

would be my guess.


Good guess but that was the first thing I checked.  It's unchecked. ;-)



Edit > Preferences > Privacy & Security > Images > Image Acceptance Policy

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Re: Blocked images in email

[Ed Mullen]

WaltS48 wrote on 12/29/2015 2:09 PM:

On 12/29/2015 01:52 PM, Ed Mullen wrote:

A Williams wrote on 12/29/2015 1:13 PM:

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment advisor's
firm.  I used to see the graphics but no longer can, not even in old
emails going back to 2013.  I only see empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their server. The email itself comes from a different mail
server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.



Edit -> Preferences -> Mail & Newsgroups -> Message Display
"Block images and other content from remote sources"

would be my guess.


Good guess but that was the first thing I checked.  It's unchecked. ;-)



Edit > Preferences > Privacy & Security > Images > Image Acceptance Policy



Nope, that ain't it.


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Re: Blocked images in email

[Ed Mullen]

Paul in Houston, TX wrote on 12/29/2015 9:06 PM:

Ed Mullen wrote:

I receive a periodic HTML email newsletter from my investment
advisor's firm.  I used to
see the graphics but no longer can, not even in old emails going back
to 2013.  I only see
empty boxes.

The person sending the newsletter uses mailchimp.com and the images
reside on their
server. The email itself comes from a different mail server.

Oddly, in Thunderbird I see the images.

I can't figure out why SM is blocking them and TB is not.  Any help
greatly appreciated.


 From that one source only or from all email sources?


Only that one source (at least as newsletters I want, can't say about junk).


Can you fwd from TB to SM and see the images, and vice-versa?


No difference.  Why do you even bring that up?  Something specific?


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a T-shirt with bloodstains all over it, maybe your laundry isn't your 
biggest problem.

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Re: Blocked images in email

[Paul B. Gallagher]

Ed Mullen wrote:


WaltS48 wrote on 12/29/2015 2:09 PM:

>

Edit > Preferences > Privacy & Security > Images >
Image Acceptance Policy


Nope, that ain't it.


Next places to look:

1) Ad blocker?

2) Firewall? (many of those include spam blockers that can be mistuned)

--
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Re: Blocked images in email

[Ed Mullen]

Paul B. Gallagher wrote on 12/29/2015 10:16 PM:

Ed Mullen wrote:


WaltS48 wrote on 12/29/2015 2:09 PM:

 >

Edit > Preferences > Privacy & Security > Images >
Image Acceptance Policy


Nope, that ain't it.


Next places to look:

1) Ad blocker?



Ad Block Plus, I'll check.


2) Firewall? (many of those include spam blockers that can be mistuned)



ZoneAlarm Pro, I'll check.

But those are system level and should affect both SM and TB equally.

Any other guesses?

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Funny, I don't remember being absent minded.
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