Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread Jai Harrison
My grandmother uses Ubuntu Gutsy Gibbon and has done so since sometime in
August. The reason is simple, really. I provide her with all the technical
support she needs and I decided that I shouldn't have to provide her with
support for an OS that I no longer used.

The transition was very smooth and, after the initial learning phase, she
doesn't need my help very often. She used Firefox prior to the switch so the
only major difference for her is Open Office instead of MS Office 2003. If
anything she's found the Office transition easier than me (I'm speaking as
someone who puts a lot on the UI).

Now I can upgrade her system for her from anywhere in the house on my
notebook through SSH. I only wish I could get my mother to switch to Ubuntu
Linux but this doesn't seem possible in her situation. Ubuntu is only
suitable as an OS for people with broadband internet connections whilst she
is still stuck in a remote location with 28kbps!
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Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread Stephen Garton
HI Jai,

On 23/12/2007, Jai Harrison [EMAIL PROTECTED] wrote:
 My grandmother uses Ubuntu Gutsy Gibbon and has done so since sometime in
 August. The reason is simple, really. I provide her with all the technical
 support she needs and I decided that I shouldn't have to provide her with
 support for an OS that I no longer used.

I love your grandmother! If only all support clients were that thoughtful!

  Ubuntu is only
 suitable as an OS for people with broadband internet connections whilst she
 is still stuck in a remote location with 28kbps!

Why do you say this? I would say it was no more or less 'suitable' as
an operating system with or without a high speed connection as any
other OS.

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Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread Kirrus
Hello Jai,
- Stephen Garton [EMAIL PROTECTED] wrote:
 HI Jai,
 
 On 23/12/2007, Jai Harrison [EMAIL PROTECTED] wrote:
  My grandmother uses Ubuntu Gutsy Gibbon and has done so since
 sometime in
  August. The reason is simple, really. I provide her with all the
 technical
  support she needs and I decided that I shouldn't have to provide her
 with
  support for an OS that I no longer used.
 
 I love your grandmother! If only all support clients were that
 thoughtful!
 
   Ubuntu is only
  suitable as an OS for people with broadband internet connections
 whilst she
  is still stuck in a remote location with 28kbps!
 
 Why do you say this? I would say it was no more or less 'suitable' as
 an operating system with or without a high speed connection as any
 other OS.
 

You can jump from release upgrades to release upgrades, by putting the newer 
distro's CDs into the drive. It will then start the upgrade.

It might be worth waitng for the .1 release that they do sometimes, to get as 
many of the critical bugs patched as possible. You can always also use a 
external harddrive, to download a copy of the apt-repository, so that you can 
do updates if she's having trouble with a particular bug.

Only tricky bit would b setting ubuntu up to use dial-up modem, but once thats 
working, should be a piece of cake :)

Kind Regards,

Kirrus

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Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread Eddie Armstrong
Dianne Reuby wrote:
 I had to hide in the decollating room at 10 as women weren't allowed to
 be alone with men after that hour, and the security guard made his
 rounds to check!
   

Is this for real?? 

What did they think you were going to do to the men after 10 ??  :-)

Eddie

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Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread alan c
Dianne Reuby wrote:
 I think many people have hit the nail on the head - if it's working,
 most people don't want to change. My dad only switched to Firefox when
 IE suddenly stopped working (have you fixed it yet, MS support - or have
 you taken my advice and switched to Firefox as I suggested?).
 
 I switched last year because I knew I wouldn't be able to justify
 (financially) a new PC that would run Vista, and thought I'd better look
 into other options before my XP became unusable - I didn't want to have
 a steep learning curve when I had things I wanted to do. I saw two
 articles about Ubuntu, sent for a LiveCD, and liked it.
 
 I think that's a target audience we need to consider - others like me,
 on a limited budget, who are using a PC as a hobby, and who won't be
 able to run Vista without hardware upgrades.

Yes I think this is a major target audience. I have come to think of 
this audience as 'FOFM' - Friends or Family Members who in practice 
act as a complete network of underlying support for general (windows) 
computing in families, groups or neighbourhoods. FOFMs have a great 
influence, and if even a few begin to take an interest in (ubuntu) 
Linux then there is a disproportional effect.
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Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread alan c
Kirrus wrote:

 Only tricky bit would b setting ubuntu up to use dial-up modem, but once 
 thats working, should be a piece of cake :)

This is what kept me using suse  which was quite good for dialup 
(external serial modem) and very easy to configure. I have tried 
(k)ubuntu 7.04 and it was very hard work, and I do not remember all 
the individual actions needed, and the password secrets file seemed a 
bit hard to get right too.
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Re: [ubuntu-uk] Why some people will never switch

2007-12-23 Thread Dianne Reuby
It sounds silly now - but in the early 70's that was the law.  Aren't we
civilised now?

Dianne

On Sun, 2007-12-23 at 18:27 +, [EMAIL PROTECTED]
wrote:
 Dianne Reuby wrote:
  I had to hide in the decollating room at 10 as women weren't allowed
 to
  be alone with men after that hour, and the security guard made his
  rounds to check!

 
 Is this for real?? 
 
 What did they think you were going to do to the men after 10 ??  :-)
 
 Eddie


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Re: [ubuntu-uk] Why some people will never switch

2007-12-22 Thread Michael Holloway
Well i can say that i am a bit surprised (if not a little innocently
prejudice) at the results so far with regards to the age group! As a 24M
i didn't expect to see as many in the (insert Politically Correct term,
perhaps) higher categories. I am not surprised, though a bit
disappointed (got myself to blame for that too) about the results of the
gender question! Maybe it's time we change the default colours of gnome
to something more female friendly :)

On the whole, i think its an interesting pole!! Thanks!

P.S. Sorry if i offended anyone, its very early and the coffee hasn't
counteracted on the effects of the Mulled Wine from last night!!


On Fri, 2007-12-21 at 14:10 +, Kirrus wrote:
 
 http://www.misterpoll.com/polls/316250
 
 Done ;)
 
 Poll started today, will close on January 31st, so get your votes in now!
 I'll post the results here.
 
 Regards,
 
 Kirrus
 



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Re: [ubuntu-uk] Why some people will never switch

2007-12-22 Thread Mac
Michael Holloway wrote:
 Well i can say that i am a bit surprised (if not a little innocently
 prejudice) at the results so far with regards to the age group! As a 24M
 i didn't expect to see as many in the (insert Politically Correct term,
 perhaps) higher categories. 

Michael  Higher is good!  ;-)

 I am not surprised, though a bit
 disappointed (got myself to blame for that too) about the results of the
 gender question! Maybe it's time we change the default colours of gnome
 to something more female friendly :)

Val Henderson's excellent HowTo may suggest some other ways that may 
help us do something about the gender imbalance, too:

http://tldp.org/HOWTO/Encourage-Women-Linux-HOWTO/

 On the whole, i think its an interesting pole!!

Yes, isn't it just?!  Like you, I'm sort of surprised, though I can't 
put my finger on why.  I suppose I expected more bright young things - 
students, possibly - and fewer people like me!  But it seems the 
distribution is slightly skewed towards the 'higher' end, with a 
surprising lot of us over-fifties:  a silver fox GNU/Linux underground! 
  Kewl!

Mac



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Re: [ubuntu-uk] Why some people will never switch

2007-12-22 Thread norman
 snip ?
 
 On the whole, i think its an interesting pole!! Thanks!
 
 P.S. Sorry if i offended anyone, its very early and the coffee hasn't
 counteracted on the effects of the Mulled Wine from last night!!

It must be remembered that this is a pole of readers of this list so
perhaps the bias is as much to do with that as anything else. I will
leave it to more statistically minded persons to analyse the results
when the pole is finished, next year.

Wishing a happy and prosperous festive season to all our readers.

Norman


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Re: [ubuntu-uk] Why some people will never switch

2007-12-22 Thread Mac
Mac wrote:
 Val Henderson's excellent HowTo

Oops!  'Val Henson', of course!

Mac


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Re: [ubuntu-uk] Why some people will never switch

2007-12-22 Thread Paul Tansom
** John Levin [EMAIL PROTECTED] [2007-12-21 16:31]:
 Kirrus wrote:
  - Mac [EMAIL PROTECTED] wrote:
  Michael Holloway wrote:
  On Fri, 2007-12-21 at 12:01 +, Mac wrote:
  Yeah, Eddie!  Let's hear it for us seriously ancient,
  technologically 
  decrepit listees!  (BTW, I wonder what the average age of the list
  actually is???)
  We should set up a poll on launchpad or whatever to find out :)
  Oh dear, we'll need someone young and techie to do that...
 
  ;-)
  
  http://www.misterpoll.com/polls/316250
  
  Done ;)
  
  Poll started today, will close on January 31st, so get your votes in now!
  I'll post the results here.
 
 Nice one, and thanks for the question on proximity to London.
 
 John
 (just turned 40, so get off my lawn, you damned kids!)
** end quote [John Levin]

Nuts, I chose this post to reply to because of the mention of hte
proxity question and forgot to comment!

I was force to go for the Yes (2 hours travel max, excluding traffic
jams) one since I am within 2 hours travel time. What the question
lacked was the No (2 hours travel max, excluding traffic jams, but I'd
really rather not if I don't have to) answer! Sadly it is the closest
these events generally get to me since Manchester and Birmingham are
never seriously considered if an event is there. I register every year
for the Linux shows in London, but have actually attended two since
probably 2000 which was my first.  Guilford would do me nicely if it
can't be just round the corner.  Close-ish to London without actually
having to go there ;)

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Re: [ubuntu-uk] Why some people will never switch

2007-12-22 Thread Paul Tansom
** John Levin [EMAIL PROTECTED] [2007-12-21 16:31]:
 Kirrus wrote:
  - Mac [EMAIL PROTECTED] wrote:
  Michael Holloway wrote:
  On Fri, 2007-12-21 at 12:01 +, Mac wrote:
  Yeah, Eddie!  Let's hear it for us seriously ancient,
  technologically 
  decrepit listees!  (BTW, I wonder what the average age of the list
  actually is???)
  We should set up a poll on launchpad or whatever to find out :)
  Oh dear, we'll need someone young and techie to do that...
 
  ;-)
  
  http://www.misterpoll.com/polls/316250
  
  Done ;)
  
  Poll started today, will close on January 31st, so get your votes in now!
  I'll post the results here.
 
 Nice one, and thanks for the question on proximity to London.
 
 John
 (just turned 40, so get off my lawn, you damned kids!)
** end quote [John Levin]

Hmm, that's the first time I've ever had to put my age in a bading that
includes 50! I've got around another 6 months before I start telling
people to get off my lawn :o I'd say, on a late night, gut feeling,
probably ill considered, quick thought, that the 31-50 age group covered
the most interesting and varied point in computer history. Those below
30 are generally (and I apologies for generalising, I really hate doing
it) the Windows generation and grew up with PCs running various versions
of Windows. Those in the 31-50 bracket probably cover the whole range
from those that grew up without computers at home, through those that
were ahead of the game with the kit built machines sold through the
electronics magazines, on through those that grew up with the 8 bit home
micros and on to the beginning of the end for proper computer innovation
with the 16bit computers such as the Amiga, etc.

As to the original question. My parents are both in their 70s (hope they
don't mind that being mentioned on a public list!) and whilst my Mum is
reasonably computer literate and has used computers from the Amstrad
CPC, BBC Micro and through Amiga and now PCs, my Dad is a relative
newbie. That said, my Dad is keen to learn and interested in trying to
use Linux (when I manage to build him the second machine I've promised
them). The still use Windows 98, and ever since they upgraded from their
IBM PS/1 with Windows 3.1 (386SX25) to a Dell with Windows 98 (PIII600)
I have had no end of complaints about the speed of the machine, crashes
and other oddities. As far as they are concerned Windows 3.1 was the
best Windows they've used, and hardware reliability has taken a nose
dive too. The 386 is still going strong (on the odd occaision it gets
switched on) whereas the newer Dell has had an HD failure (not for once
a Maxrot) and an increasingly unreliable CD drive.

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Kirrus
Quick answer: Yes.

I've seen a 60-year-old move to ubuntu, with LESS problems than he had with 
Windows XP.

He spent about a week learning the interface, and asking lots of questions. 
Then suddenly the questions stop, and he's a happy bunny.
We've put a Internet shortcut on his desktop (he had the same on Windows. 
This is not someone who is comfortable with computers!), as well as a Word 
shortcut.

And away he's gone. I've not heard a word of complaint, or a question, for a 
very long time...

Regards,

Kirrus


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Daniel Lamb
My Parents switched, and they are 50, wasnt all to hard, said it was
better and explained why, then they moved. Had alot less problems and
questions. Set it up alot like the mac(with the most used icons on the
bottom bar, will be pushing it over 2008 to anyone i come in contact
with who does not use games on their pc.

Daniel

On Fri, 2007-12-21 at 10:34 +, Mark Allison wrote:

 Hi there
 
 My Dad bought a new PC last week, and me being the family geek, was
 asked to set it up for him. He has been using XP for the last five
 years or so and is reasonably happy with it, when it works.
 
 When I arrived to configure his new machine and move all his email,
 documents over it turned out that he had Windows Vista Home Premium
 installed. He was complaining a lot about it because he couldn't find
 things where he was used to looking for them, his scanner didn't work,
 and some less popular applications that he uses won't install on Vista
 either. So, I wiped the machine and at that point was tempted to offer
 Ubuntu to him, but at the same time I realised that the best OS for
 him was Windows XP. If he was getting lost in Windows Vista, what hope
 was there for him if he moved to Vista or a nice new iMac? So, I
 installed XP Pro and he is now very happy - the machine is a lot
 snappier as well. 
 
 I know that he could spend some time learning a new OS, but a man in
 his 60s that uses the computer occasionally for the odd document,
 email and web browsing just doesn't want to invest the mental effort
 required to switch to a more stable, perhaps better quality OS. 
 
 This scenario must be fairly common in that lots of non-techie people
 are so used to Windows that given a new OS, will simply find it too
 much hard work to learn its features, no matter how much better it is
 than Windows. I personally use Ubuntu, Mac and Windows and am happy in
 any of them - I use Ubuntu Server for backups, proxy, firewall, web
 filtering; Macs for the family (and I did flirt with them for a
 while); and Windows for me on the desktop. All OSs all have their
 strengths and weaknesses, but for some people it's just not worth the
 effort to switch to something unfamiliar. 
 
 What do you think? Have many of you managed to get older, non-techie
 people to switch happily?
 
 Mark.
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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Stephen Garton
On 21/12/2007, Mark Allison [EMAIL PROTECTED] wrote:
 Hi there
[snip]
 All OSs all have their strengths and weaknesses, but for some
 people it's just not worth the effort to switch to something unfamiliar.

 What do you think? Have many of you managed to get older, non-techie people
 to switch happily?


Something I have come to realise is that some people don't care
enough. They just want things to work. My Dad (50) isn't particularly
techiy, but uses his computer. He mainly uses his machine for a few
games (freecell/solitaire) and the internet, and managing digital
photos. The software that came with his camera is bloated, but he
taught himself to use it as it is what came with the camera. All
credit to him, he uses XP, mantains his software firewall, anti-virus
and anti-spyware software religiously. It's what he knows how to do.
I've offered to put Ubuntu on for him, but he's not bothered. He
doesn't mind doing what he's doing, and sees no reason to teach
himself all over again.

On the other side of the coin, there's my mother in law (61). She uses
her machine for Internet (firefox) and e-mail (webmail) with the
occasional 'Word' document. I moved her to Ubuntu about 9 months ago,
and she hasn't looked back. She hasn't really noticed the difference,
as all she used was firefox! She had complained in the past the Word
(and OpenOffice, which, in her logic is still 'Word'! :S )Tries to
help too much. She doesn't want auto-correct, or magic bullet points
that try to guess what you are trying to say (or centre align, she
likes spaces!!). I've moved her to Google docs now, and she loves it!

To summarise what has become a mammoth post, some people aren't
bothered, and that's their perogative!
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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Eddie Armstrong
Mark Allison wrote:
 Have many of you managed to get older, non-techie people to switch 
 happily?

many of us *are*  older, non-techie people :-)

Eddie


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Rob Beard
Mark Allison wrote:
 Hi there
 
 My Dad bought a new PC last week, and me being the family geek, was 
 asked to set it up for him. He has been using XP for the last five years 
 or so and is reasonably happy with it, when it works.
 
 When I arrived to configure his new machine and move all his email, 
 documents over it turned out that he had Windows Vista Home Premium 
 installed. He was complaining a lot about it because he couldn't find 
 things where he was used to looking for them, his scanner didn't work, 
 and some less popular applications that he uses won't install on Vista 
 either. So, I wiped the machine and at that point was tempted to offer 
 Ubuntu to him, but at the same time I realised that the best OS for him 
 was Windows XP. If he was getting lost in Windows Vista, what hope was 
 there for him if he moved to Vista or a nice new iMac? So, I installed 
 XP Pro and he is now very happy - the machine is a lot snappier as well.
 
 I know that he could spend some time learning a new OS, but a man in his 
 60s that uses the computer occasionally for the odd document, email and 
 web browsing just doesn't want to invest the mental effort required to 
 switch to a more stable, perhaps better quality OS.
 
 This scenario must be fairly common in that lots of non-techie people 
 are so used to Windows that given a new OS, will simply find it too much 
 hard work to learn its features, no matter how much better it is than 
 Windows. I personally use Ubuntu, Mac and Windows and am happy in any of 
 them - I use Ubuntu Server for backups, proxy, firewall, web filtering; 
 Macs for the family (and I did flirt with them for a while); and Windows 
 for me on the desktop. All OSs all have their strengths and weaknesses, 
 but for some people it's just not worth the effort to switch to 
 something unfamiliar.
 
 What do you think? Have many of you managed to get older, non-techie 
 people to switch happily?
 
 Mark.
 

Hmm, I can see your point in installing XP Pro, not sure if Microsoft 
will see the point unless it's a legal copy.  It's a shame that 
Microsoft don't allow downgrades from Vista Home to XP Home.

Anyway, yes I have managed to get an older non techie person onto 
Ubuntu.  A friend of mine asked if I could sort his mum's PC out which 
had a pirate copy of XP on it.  I suggested they try Ubuntu and if 
they're not happy with that it would be about £60 for a copy of XP Home. 
After a demonstration of Ubuntu Feisty he said he was happy for his 
mum to give it a go.  All she does is browse the internet and check her 
e-mails.  So anyway, I installed Ubuntu and delivered the PC.  I took 
her through everything on the PC (took about an hour) and she was happy 
with it.  In fact, she was so happy, he's asked me if I could install 
Ubuntu on her old PC for a friend of hers who just does word processing 
(although I think it'll have to be Xubuntu as it's an older PC).

So there is hope.  It is possible to make Ubuntu work like Windows.  It 
isn't a major job to move things around such as the applications menu, 
and I dare say it takes a darn less time install Ubuntu and do that than 
it does to install XP, anti-virus, anti-spyware, firewall and all the 
software on top!

I suppose in a way it's best to look at it on a case by case basis.  If 
as you find the end user uses some strange applications that won't run 
under Wine (or Vista) and hardware which won't work then it might just 
be worth sticking with what they know.  Although I think for those folks 
who just check e-mails, browse the web and write a couple of word 
processor documents it isn't much hassle to switch.

Rob


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Kris Marsh
On Dec 21, 2007 10:34 AM, Mark Allison [EMAIL PROTECTED] wrote:
 Hi there

 My Dad bought a new PC last week, and me being the family geek, was asked to
 set it up for him. He has been using XP for the last five years or so and is
 reasonably happy with it, when it works.

 When I arrived to configure his new machine and move all his email,
 documents over it turned out that he had Windows Vista Home Premium
 installed. He was complaining a lot about it because he couldn't find things
 where he was used to looking for them, his scanner didn't work, and some
 less popular applications that he uses won't install on Vista either. So, I
 wiped the machine and at that point was tempted to offer Ubuntu to him, but
 at the same time I realised that the best OS for him was Windows XP. If he
 was getting lost in Windows Vista, what hope was there for him if he moved
 to Vista or a nice new iMac? So, I installed XP Pro and he is now very happy
 - the machine is a lot snappier as well.

 I know that he could spend some time learning a new OS, but a man in his 60s
 that uses the computer occasionally for the odd document, email and web
 browsing just doesn't want to invest the mental effort required to switch to
 a more stable, perhaps better quality OS.

 This scenario must be fairly common in that lots of non-techie people are so
 used to Windows that given a new OS, will simply find it too much hard work
 to learn its features, no matter how much better it is than Windows. I
 personally use Ubuntu, Mac and Windows and am happy in any of them - I use
 Ubuntu Server for backups, proxy, firewall, web filtering; Macs for the
 family (and I did flirt with them for a while); and Windows for me on the
 desktop. All OSs all have their strengths and weaknesses, but for some
 people it's just not worth the effort to switch to something unfamiliar.

 What do you think? Have many of you managed to get older, non-techie people
 to switch happily?

 Mark.

 --
 ubuntu-uk@lists.ubuntu.com
 https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk
 https://wiki.kubuntu.org/UKTeam/



Hi Mark,

Can I just clarify... You have the opinion that people would find
learning a different OS; and that you are basing this opinion on
assumption that you think your dad would struggle to switch?

It's intended as a positive criticism, but consider that most people
don't view Operating Systems as we do - most people (as someone else
in this thread mentioned) really don't care, nor are they even aware
that Operating Systems exist as distinct entities. As long as the
computer as a whole, they really don't care.

And for the record, yes, my parents use Ubuntu and they aren't really
aware (nor should they care) that it's Ubuntu. As far as they're
concerned, it works for email and web. If they need some help, they
ring me and I can ssh/vnc in and fix it/help them there and then - a
convenient advantage.

My suggestion: Challenge your current thinking, and see if it is
really valid or not. Show your dad (, friends, extended family etc.)
an Ubuntu live CD and let him make his mind up. If he's happy with
what he has now, then great; If he would rather Linux, even better!

Kris

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Rob Beard
Rob Beard wrote:
 Hmm, I can see your point in installing XP Pro, not sure if Microsoft 
 will see the point unless it's a legal copy.  It's a shame that 
 Microsoft don't allow downgrades from Vista Home to XP Home.
 
 Anyway, yes I have managed to get an older non techie person onto 
 Ubuntu.  A friend of mine asked if I could sort his mum's PC out which 
 had a pirate copy of XP on it.  I suggested they try Ubuntu and if 
 they're not happy with that it would be about £60 for a copy of XP Home. 
 After a demonstration of Ubuntu Feisty he said he was happy for his 
 mum to give it a go.  All she does is browse the internet and check her 
 e-mails.  So anyway, I installed Ubuntu and delivered the PC.  I took 
 her through everything on the PC (took about an hour) and she was happy 
 with it.  In fact, she was so happy, he's asked me if I could install 
 Ubuntu on her old PC for a friend of hers who just does word processing 
 (although I think it'll have to be Xubuntu as it's an older PC).
 

Forgot to add, because she has broadband I can connect in remotely via 
SSH/VNC to fix things although as she lives so close to my parents I 
generally pop over to fix things (touch wood, nothing has gone wrong yet).

Rob

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Daniel Davies
Mark Allison wrote:
 Hi there

 My Dad bought a new PC last week, and me being the family geek, was 
 asked to set it up for him. He has been using XP for the last five 
 years or so and is reasonably happy with it, when it works.

 When I arrived to configure his new machine and move all his email, 
 documents over it turned out that he had Windows Vista Home Premium 
 installed. He was complaining a lot about it because he couldn't find 
 things where he was used to looking for them, his scanner didn't work, 
 and some less popular applications that he uses won't install on Vista 
 either. So, I wiped the machine and at that point was tempted to offer 
 Ubuntu to him, but at the same time I realised that the best OS for 
 him was Windows XP. If he was getting lost in Windows Vista, what hope 
 was there for him if he moved to Vista or a nice new iMac? So, I 
 installed XP Pro and he is now very happy - the machine is a lot 
 snappier as well.

 I know that he could spend some time learning a new OS, but a man in 
 his 60s that uses the computer occasionally for the odd document, 
 email and web browsing just doesn't want to invest the mental effort 
 required to switch to a more stable, perhaps better quality OS.

 This scenario must be fairly common in that lots of non-techie people 
 are so used to Windows that given a new OS, will simply find it too 
 much hard work to learn its features, no matter how much better it is 
 than Windows. I personally use Ubuntu, Mac and Windows and am happy in 
 any of them - I use Ubuntu Server for backups, proxy, firewall, web 
 filtering; Macs for the family (and I did flirt with them for a 
 while); and Windows for me on the desktop. All OSs all have their 
 strengths and weaknesses, but for some people it's just not worth the 
 effort to switch to something unfamiliar.

 What do you think? Have many of you managed to get older, non-techie 
 people to switch happily?

 Mark.
I have - on a few occasions. My 80-plus neighbour now dual boots Ubuntu 
and WinXP (mostly uses Ubuntu), A 60-plus friend down the road now has 
Ubuntu on his PC, and another 60-plus neighbour has Ubuntu on her 
Desktop. They all have small problems from time to time, but I'm happy 
to help.
Also, my Mum uses Ubuntu on her laptop, my Aunt bought an Ubuntu'd 
Desktop from me and my brother uses Ubuntu on his desktop and laptop. 
Works still in progress are: lady down the road who cares for 
disadvantaged children (she's very interested), My Dad (stubborn, but he 
is beginning to see the light, and likes Compiz) and his new girlfriend 
(mum and dad being divorced); and her two girls.
:-D
i may be going a little OTT occasionally, but I don't force anyone, just 
strongly recommend.

Daniel


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Mac
Eddie Armstrong wrote:
 Mark Allison wrote:
 Have many of you managed to get older, non-techie people to switch 
 happily?

 many of us *are*  older, non-techie people :-)


Yeah, Eddie!  Let's hear it for us seriously ancient, technologically 
decrepit listees!  (BTW, I wonder what the average age of the list 
actually is???)

;-)

Mac




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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Michael Holloway
On Fri, 2007-12-21 at 12:01 +, Mac wrote:

 Yeah, Eddie!  Let's hear it for us seriously ancient, technologically 
 decrepit listees!  (BTW, I wonder what the average age of the list 
 actually is???)
 
 ;-)
 
 Mac
 

We should set up a poll on launchpad or whatever to find out :)


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Mac
Michael Holloway wrote:
 On Fri, 2007-12-21 at 12:01 +, Mac wrote:
 Yeah, Eddie!  Let's hear it for us seriously ancient, technologically 
 decrepit listees!  (BTW, I wonder what the average age of the list 
 actually is???)
 
 We should set up a poll on launchpad or whatever to find out :)

Oh dear, we'll need someone young and techie to do that...

;-)

Mac

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Daniel Lamb
You can downgrade from vista to xp home legally, 

Regards,
Daniel
On Fri, 2007-12-21 at 11:29 +, Rob Beard wrote:

  My Dad bought a new PC last week, and me being the family geek, was 
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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Kirrus

- Mac [EMAIL PROTECTED] wrote:
 Michael Holloway wrote:
  On Fri, 2007-12-21 at 12:01 +, Mac wrote:
  Yeah, Eddie!  Let's hear it for us seriously ancient,
 technologically 
  decrepit listees!  (BTW, I wonder what the average age of the list
 
  actually is???)
  
  We should set up a poll on launchpad or whatever to find out :)
 
 Oh dear, we'll need someone young and techie to do that...
 
 ;-)
 

http://www.misterpoll.com/polls/316250

Done ;)

Poll started today, will close on January 31st, so get your votes in now!
I'll post the results here.

Regards,

Kirrus

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Steve Flynn
On Dec 21, 2007 11:37 AM, Daniel Lamb [EMAIL PROTECTED] wrote:

  You can downgrade from vista to xp home legally,

How? Ma would be delighted to do this - can you point me to any info
on it (specifically pricing)...

-- 
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people suffer from a delusion it is called Religion.

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Mac
Kirrus wrote:
 - Mac [EMAIL PROTECTED] wrote:
 Michael Holloway wrote:
  On Fri, 2007-12-21 at 12:01 +, Mac wrote:
  Yeah, Eddie!  Let's hear it for us seriously ancient,
 technologically 
  decrepit listees!  (BTW, I wonder what the average age of the list
 
  actually is???)
  
  We should set up a poll on launchpad or whatever to find out :)
 
 Oh dear, we'll need someone young and techie to do that...
 
 ;-)
 
 
 http://www.misterpoll.com/polls/316250
 
 Done ;)
 
 Poll started today, will close on January 31st, so get your votes in now!
 I'll post the results here.
 
 Regards,
 
 Kirrus
 

Brilliant!  You must be very young, or very techie, or both.  ;-)

Mac

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Eddie Armstrong
Kirrus wrote:
 Poll started today, will close on January 31st, so get your votes in now!
 I'll post the results here.

   
I think the categories are a bit broad - why not have 10 year gaps 
except the first gap?? You must be under 30 if you don't realise how big 
the gaps 31-50 and 51-70 are. Decades apart!

And what's wrong with 71-80 then 80+ ? (no not me).

And, to save us all being patronised to death, how about a 1- 10 for 
tech level?
Forget about employment, education etc.,  it's nobody's business

Hiya Mac not gonna let these whipper-snappers (under 30s) take us for 
granted on this list. I know there are some very 'techie' oldies here.

Eddie



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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Kirrus

- Eddie Armstrong [EMAIL PROTECTED] wrote:
 Kirrus wrote:
  Poll started today, will close on January 31st, so get your votes in
 now!
  I'll post the results here.
 

 I think the categories are a bit broad - why not have 10 year gaps 
 except the first gap?? You must be under 30 if you don't realise how
 big 
 the gaps 31-50 and 51-70 are. Decades apart!
 
 And what's wrong with 71-80 then 80+ ? (no not me).
 

Mainly, I picked larger gaps deliberately, because I didn't want to use 
too-small a selection, and have people pick the don't want to answer. As a 
rule, the younger generations are less likely you are to worry about giving out 
their age range, and this is more for broad demographics rather than small and 
detailed. (Each early option covers a life range: compulsory education almost 
certain live-at-home | almost-adult usually college/sixthform/uni, usually part 
live-at-home, part live away | adults, usually away from birth-home, but not 
always). Thinking about it, I probably should have picked 10 year jumps. 

70+ was because I know very few people older than 70 who will go near a 
computer, and that is past normal retirement age (~65)



 And, to save us all being patronised to death, how about a 1- 10 for 
 tech level?
 Forget about employment, education etc.,  it's nobody's business
 

Hence the don't want to answer option ;). Its there, as its a useful 
demographic stat: seeing in what stage of life each respondent is in, rather 
than their education level.
I could add a tech level option, interesting idea. Generally, education level 
means nothing to techyness: I've got A-levels, no degrees, yet I was the only 
non-graduate interviewee for my current job.

 Hiya Mac not gonna let these whipper-snappers (under 30s) take us for
 
 granted on this list. I know there are some very 'techie' oldies
 here.
 

Unfortunately, now we've got 20+ respondents, changing or adding to the poll 
isn't really feasible. I'd need to start a new one, and I'm not sure whether 
people would fill it all out all over again now. Maybe in a years time I'll 
re-run it :)


Mac: I'm 20 (21 fairly soon), and yes, I'm very techie

Kind Regards,

Kirrus


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Eddie Armstrong
Kirrus wrote:
 70+ was because I know very few people older than 70 who will go near a 
 computer, and that is past normal retirement age (~65)

   
I help a neighbour who is 80 - and there will be more of them soon :-)

For the other categories  20 years is an enormous jump in age but I 
accept you can't change it easily.

Still it's a bit of fun - it was nice of you to do it

Eddie



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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread John Levin
Kirrus wrote:
 - Mac [EMAIL PROTECTED] wrote:
 Michael Holloway wrote:
 On Fri, 2007-12-21 at 12:01 +, Mac wrote:
 Yeah, Eddie!  Let's hear it for us seriously ancient,
 technologically 
 decrepit listees!  (BTW, I wonder what the average age of the list
 actually is???)
 We should set up a poll on launchpad or whatever to find out :)
 Oh dear, we'll need someone young and techie to do that...

 ;-)

 
 http://www.misterpoll.com/polls/316250
 
 Done ;)
 
 Poll started today, will close on January 31st, so get your votes in now!
 I'll post the results here.
 

Nice one, and thanks for the question on proximity to London.

John
(just turned 40, so get off my lawn, you damned kids!)


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Robin Menneer
On 21/12/2007, norman [EMAIL PROTECTED] wrote:


   70+ was because I know very few people older than 70 who will go near
 a computer, and that is past normal retirement age (~65)
  
  
  I help a neighbour who is 80 - and there will be more of them soon :-)
 
  For the other categories  20 years is an enormous jump in age but I
  accept you can't change it easily.
 
  Still it's a bit of fun - it was nice of you to do it

 Agreed, it is a bit of fun with a little, serious edge to it. My brother
 is a regular user and still does a bit of programming (approaching 73
 years). I've given up programming but still enjoy pottering around with
 both software and hardware (approaching 80 years).

 Norman



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I'm 75 and programmed in fortran2 in 1971.  Ubuntu is ok except that my
memory is gone and I cannot remember procedures.  But I find that for simple
things, Ubuntu is straight forward and is ok for my guesses.  Most of us
just want googel and OOo and this should be the main promotional point -
keep it simple and reliable.
Robin
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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread norman

  70+ was because I know very few people older than 70 who will go near a 
  computer, and that is past normal retirement age (~65)
 

 I help a neighbour who is 80 - and there will be more of them soon :-)
 
 For the other categories  20 years is an enormous jump in age but I 
 accept you can't change it easily.
 
 Still it's a bit of fun - it was nice of you to do it

Agreed, it is a bit of fun with a little, serious edge to it. My brother
is a regular user and still does a bit of programming (approaching 73
years). I've given up programming but still enjoy pottering around with
both software and hardware (approaching 80 years).

Norman



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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread alan c
Kirrus wrote:
 70+ was because I know very few people older than 70 who will go near a 
 computer, and that is past normal retirement age (~65)

LOL you should get out more!  :-)

(see another post from me?)
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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Kirrus

- alan c [EMAIL PROTECTED] wrote:
 Kirrus wrote:
  - Mac [EMAIL PROTECTED] wrote:
  Michael Holloway wrote:
   On Fri, 2007-12-21 at 12:01 +, Mac wrote:
   Yeah, Eddie!  Let's hear it for us seriously ancient,
  technologically 
   decrepit listees!  (BTW, I wonder what the average age of the
 list
  
   actually is???)
   
   We should set up a poll on launchpad or whatever to find out :)
  
  Oh dear, we'll need someone young and techie to do that...
  
  ;-)
  
  
  http://www.misterpoll.com/polls/316250
  
  Done ;)
  
  Poll started today, will close on January 31st, so get your votes in
 now!
  I'll post the results here.
 
 A thought - since I have been retired I have been so incredibly busy 
 that I can not now imagine how I ever had any time for paid work. A 
 vast slice of this activity is using and advocating FOSS and Ubuntu. 
 The poll choice of 'Work' or 'Retired' is more than a little limited
 :-(

I will use different options next time I run it, can't change them now.
As I said earlier, will probably be this time next year till I run another poll.
(Might have programmed / prepared a proper questionnaire on my personal site by 
then ;))

Kind Regards,

Johnathon

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Mark Allison
Great responses! Thanks everyone. I think it comes down to some people view
their computer as a tool, and some people as a hobby. My Dad is certainly in
the former and doesn't care what OS he is using as long as it does the stuff
he wants. I'm sure that Ubuntu would do the stuff he wants, albeit in a
different way, but he has learnt that way now, and doesn't want to invest
time in learning a different way.

I posted here because I know some of you are very enthusiastic about getting
people to switch to Ubuntu, and I found it interesting that my Dad wanted XP
back because Vista was too different. I'm sure if he had started on Ubuntu,
he wouldn't switch to Windows (or Mac). He wasn't even seduced by my nice
20 iMac. Horses for courses... :-)

Mark.

On Dec 21, 2007 5:18 PM, norman [EMAIL PROTECTED] wrote:


   70+ was because I know very few people older than 70 who will go near
 a computer, and that is past normal retirement age (~65)
  
  
  I help a neighbour who is 80 - and there will be more of them soon :-)
 
  For the other categories  20 years is an enormous jump in age but I
  accept you can't change it easily.
 
  Still it's a bit of fun - it was nice of you to do it

 Agreed, it is a bit of fun with a little, serious edge to it. My brother
 is a regular user and still does a bit of programming (approaching 73
 years). I've given up programming but still enjoy pottering around with
 both software and hardware (approaching 80 years).

 Norman



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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread alan c
Kirrus wrote:
 - Mac [EMAIL PROTECTED] wrote:
 Michael Holloway wrote:
  On Fri, 2007-12-21 at 12:01 +, Mac wrote:
  Yeah, Eddie!  Let's hear it for us seriously ancient,
 technologically 
  decrepit listees!  (BTW, I wonder what the average age of the list
 
  actually is???)
  
  We should set up a poll on launchpad or whatever to find out :)
 
 Oh dear, we'll need someone young and techie to do that...
 
 ;-)
 
 
 http://www.misterpoll.com/polls/316250
 
 Done ;)
 
 Poll started today, will close on January 31st, so get your votes in now!
 I'll post the results here.

A thought - since I have been retired I have been so incredibly busy 
that I can not now imagine how I ever had any time for paid work. A 
vast slice of this activity is using and advocating FOSS and Ubuntu. 
The poll choice of 'Work' or 'Retired' is more than a little limited :-(
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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread alan c
Mark Allison wrote:
[...]
 What do you think? Have many of you managed to get older, non-techie people
 to switch happily?

Smirk (note1).

I think the -motivation- to do something new on the computer is the 
primary issue, with -opportunity- being important too.
Some people may not be motivated. Your Dad is happy because it is not 
he who puts effort into maintaining his PC! Who maintains it? :-)

My friends and neighbours - mostly well over 60, and some mid 80s, get 
offered (k)ubuntu because my experience is that xp is far too 
difficult to maintain (by me!) and I also know that xp is unlikely to 
continue to work well over time.

One elderly friend has a PII that I gave him, on dial up. It started 
a few years ago with win98 and was ok, basically only for email, for a 
while, but it soon needed visits from me. Even a short trip is 
inconvenient in a busy life. He agreed to try (suse 10.0, as it 
happened, at the time) and it was not hard to get started at all. The 
places to click onto looked different, etc, but it did not take long - 
he was already a seasoned (if limited) computer user. Like me, he also 
wanted an improved system, he was motivated because he had seen the 
problems windows gave him. I visit occasionally, to help with updates 
on CD, but the system is perfectly stable and works.

Another similar aged friend has a similar machine from me but has 
remained on windows 98. I would say she is a more deliberate and 
careful user of mouse and keyboard - again limited use only of email. 
Nothing has gone wrong over a few years, apart from a dialup modem 
card replacement. She is not at all motivated to change, nor have I 
recommended it because she has had no problems at all. This is a case 
of 'windows got there first'.

A near neighbour who is a heavier PC user recently bought a Dell 
desktop with my help. One of the final Dell XP good deals. It was not 
politically appropriate to wipe the XP, and anyway she had a lot of 
games and accounts stuff in DOS and windows. Very much appreciating 
good security, she uses what she calls the 'Kubunti'   side of the 
dual boot for any email and internet stuff, keeping windows for non 
internet legacy things. As her main support agency, I also emphasise 
that I cannot undertake to keep windows healthy if it is used for 
internet stuff.

Another elderly friend who was a public library PC user bought a dell 
laptop a year ago and I helped get it working, sorting out the amazing 
crapware, and getting broadband. Soon after this he met a friend who 
was selling an older dell desktop for 50 pounds and bought it also. It 
was easy to get acceptance for a Kubuntu dual boot on the desktop and 
this became his main machine! The laptop was in intermittent use, but 
has recently siezed up to operate at a  totally impossible crawl. It 
will need sorting, but meantime he began to *ask* for Kubuntu also on 
the laptop. The bad news is that the printer he proudly bought happens 
to be a Lexmark 4300 all in one. I am still struggling to get this 
working with linux. He knows better, now though.

Another elderly friend - a very alert and systematic woman - has had 
laptops for several years, supported by me. Still XP but she 
discovered Open Office rules over MS Works a while ago and was amazed 
at OO as much as surprised by the limitations of Works and also 
appreciates the social power of open source. Firefox and Thunderbird 
are now being happily used for reason of improved security. Kubuntu is 
known about but the effort  of getting used to the change is not yet 
worth it. Currently she is on a holiday island off africa, with no PC. 
Windows got there first, but open source is deliberately and linux 
activerly is seen and beckons.

I help a local charity for learning difficulty adults. The (near 
retirement) manager is strongly windows (too much effort to re learn, 
and percieved risk), but my offer to install a few free recycled PCs 
(with edubuntu ) was readily accepted particulaly when it was seen to 
be so reliable and with so many fun kids games. I did take a leap of 
faith on hios part to say yes initially. Maybe I have a trustworthy 
face? One of the first things I did was to layout a folded leaflet on 
one of the PCs using Open Office, Something the boss was having 
difficulty doing with Word on his 'proper' PC. All the PCs 
internet available and I plan to put dans guardian on the network when 
I can. BTW the users had not a single comment about screen layout or 
anything. Immediate usage. Gui is an ituitive thing. No problems 
either with the unsupervised PCs so far - 4 months I think maybe more. 
Viva Edubuntu!
Windows did get there first, but is loosing ground rapidly here.

I have a lot of experience with older people and PCs - set up and ran 
the Age Concern Berkshire's web access 'cafe' for several years, with 
volunteers helping me. Several thousand client hour sessions were 
taken. Unfortunately the political, social and economic inertia was in 

Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Kirrus

- alan c [EMAIL PROTECTED] wrote:
 Kirrus wrote:
  70+ was because I know very few people older than 70 who will go
 near a computer, and that is past normal retirement age (~65)
 
 LOL you should get out more!  :-)
 
 (see another post from me?)

'Getting out more' is a little hard where I am at the moment. (Stuck in a small 
village, with very limited public transport. Nabbing a lift to get home, when I 
come back I've got to use a taxi to get back to the village.)

:P

Kirrus

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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Eddie Armstrong
alan c wrote:
 snip
lots
 snip
   
Alan
really interesting post!
I'm not Ubuntu savvy enough to helpmuch but I am learning
The 80 year old neighbour of mine that I help uses XP (and would never 
switch); he gave me enough of an earful when his Outlook crashed and 
Windows told us to re-install Windows -  I said I wouldn't do that just 
to fix an Outlook problem and instead would he try Firefox and 
Thunderbird. He complained about ''buttons missing' until after he got 
used to them now he never mentions it.
another neighbour asked for help using Vista as he was used to Xp but 
his new PC came with Vista. I had to decline as I don't know vista.
I have a few family members I help (all Windows) but later, when I know 
how to do it, I hope to connect to them over the net and help support 
their linux boxes (after first converting them of course :-)
Having had experience of working with charities I know what they can be 
like regarding the status quo -   Ialways wonder if they are doing the 
right thing regarding their funding by using MS.
I'm not yet retired but think it would be a great thing to do what you 
are doing when I do retire.
Maybe the  Government should be subsidising al the oldies who are 
changing the software of Britain's retirees!
Eddie


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread Eddie Armstrong
Eddie Armstrong wrote:
 Maybe the  Government should be subsidising al the oldies who are 
 changing the software of Britain's retirees
You know you're getting old when you start replying to yourself!

It would be a good idea to have a charity whose remit was to help 
retired and others with software support (especially if part of that 
remit was to encourage the take-up of FOSS). Think how much this would 
save pensioners, etc.


It would also be very amusing if a FOSS revolutions takes place in the 
UK because of all the oldies not the youngies :-)


Eddie



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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread alan c
Eddie Armstrong wrote:
 alan c wrote:
 snip
 lots
 snip
 
 Alan really interesting post!

(thanks)

 I'm not yet retired but think it would be a great thing to do what
  you are doing when I do retire.

If you get half a chance yes I would strongly encourage you - do it!
I do other stuff too - talks to computer clubs, local computer fairs etc
and exhibitions too (linuxworld etc) if I get the chance. For me it is
on of the best things I have ever done. It is also great
to be part of a such a time of change.
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Kubuntu user#10391


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Re: [ubuntu-uk] Why some people will never switch

2007-12-21 Thread alan c
Eddie Armstrong wrote:
 Eddie Armstrong wrote:
 Maybe the  Government should be subsidising al the oldies who are 
 changing the software of Britain's retirees
 You know you're getting old when you start replying to yourself!
 
 It would be a good idea to have a charity whose remit was to help 
 retired and others with software support (especially if part of that 
 remit was to encourage the take-up of FOSS). Think how much this would 
 save pensioners, etc.
 
 
 It would also be very amusing if a FOSS revolutions takes place in the 
 UK because of all the oldies not the youngies :-)

LOL
It depends a lot on the 'support' structures including lots of friends 
or family members (FOFMs) who will set the scene and keep it rolling. 
Certainly the door is open now thanks to vista :-)
-- 
alan cocks
Kubuntu user#10391

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