subject:"\[WISPA\] Billing Solution"

Re: [WISPA] Billing Solution

2018-02-21 Thread RickG

Authorize.net has worked for me for well over 10 years. KISS principle :)

On Wed, Feb 21, 2018 at 7:37 PM, ralph <ralphli...@bsrg.org> wrote:

> In my case, I LIKE the fact that Authorize.net does it.
>
> If I could somehow get them to do my laundry, I’d let them do that as well.
>
>
>
> If any of these folks are going to WispAmerica I  will be there Monday and
> Tuesday I believe.
>
>
>
> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
> Behalf Of *Mike Hammett
> *Sent:* Saturday, February 3, 2018 9:00 PM
>
> *To:* WISPA General List <wireless@wispa.org>
> *Subject:* Re: [WISPA] Billing Solution
>
>
>
> But it's not their job. I'm not asking them to do my laundry either.
>
> That's the responsibility of whatever is feeding data to Authorize.Net\IP
> Pay.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> <https://www.facebook.com/ICSIL>
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
> <https://www.linkedin.com/company/intelligent-computing-solutions>
> <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> <https://www.facebook.com/mdwestix>
> <https://www.linkedin.com/company/midwest-internet-exchange>
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> <https://www.facebook.com/thebrotherswisp>
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> --
>
> *From: *"ralph" <ralphli...@bsrg.org>
> *To: *"WISPA General List" <wireless@wispa.org>
> *Sent: *Saturday, February 3, 2018 7:56:45 PM
> *Subject: *Re: [WISPA] Billing Solution
>
> If you haven’t heard of that, Mike, then you haven’t used Authorize.net.
>
>
>
> It IS IP Pay’s responsibility to listen to the customer’s  needs. If they
> want to stand out, then they will also adjust to and meet those needs. They
> should at LEAST provide a similar level of service to Authorize.net. Like I
> said, we are small and things like that help a LOT!
>
>
>
> Otherwise the customer leaves.  Maybe one day they will understand that
> they need to be flexible.  And it looks like I am not the only one with
> similar views.
>
>
>
> Ralph
>
>
>
>
>
> *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org
> <wireless-boun...@wispa.org>] *On Behalf Of *Mike Hammett
> *Sent:* Saturday, February 3, 2018 6:58 PM
> *To:* WISPA General List <wireless@wispa.org>
> *Subject:* Re: [WISPA] Billing Solution
>
>
>
> It's not IP Pay's responsibility to do that. That's WiFiRush's
> responsibility. I've never heard of the credit card processor being
> involved at that level.
>
>
>
> -
> Mike Hammett
> Intelligent Computing Solutions <http://www.ics-il.com/>
> [image: http://www.ics-il.com/images/fbicon.png]
> <https://www.facebook.com/ICSIL>[image:
> http://www.ics-il.com/images/googleicon.png]
> <https://plus.google.com/+IntelligentComputingSolutionsDeKalb>[image:
> http://www.ics-il.com/images/linkedinicon.png]
> <https://www.linkedin.com/company/intelligent-computing-solutions>[image:
> http://www.ics-il.com/images/twittericon.png] <https://twitter.com/ICSIL>
> Midwest Internet Exchange <http://www.midwest-ix.com/>
> [image: http://www.ics-il.com/images/fbicon.png]
> <https://www.facebook.com/mdwestix>[image:
> http://www.ics-il.com/images/linkedinicon.png]
> <https://www.linkedin.com/company/midwest-internet-exchange>[image:
> http://www.ics-il.com/images/twittericon.png]
> <https://twitter.com/mdwestix>
> The Brothers WISP <http://www.thebrotherswisp.com/>
> [image: http://www.ics-il.com/images/fbicon.png]
> <https://www.facebook.com/thebrotherswisp>[image:
> http://www.ics-il.com/images/youtubeicon.png]
> <https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
> --
>
> *From: *"ralph" <ralphli...@bsrg.org>
> *To: *"WISPA General List" <wireless@wispa.org>
> *Sent: *Saturday, February 3, 2018 10:46:46 AM
> *Subject: *Re: [WISPA] Billing Solution
>
> I will tell you my issue with IP Pay.
>
>
>
> We aren’t large. Our network runs like a giant Hotspot and most customers
> pay monthly when their time runs out.. Our billing solution(WiFiRush)  uses
> Authorize.net. Authorize.net sends a payment receipt with transaction
> number, etc. to the Email address the customer provides.  I also receive a
> copy, which is automatically sent to a folder that is only u

Re: [WISPA] Billing Solution

2018-02-21 Thread ralph

In my case, I LIKE the fact that Authorize.net does it.

If I could somehow get them to do my laundry, I’d let them do that as well.

 

If any of these folks are going to WispAmerica I  will be there Monday and 
Tuesday I believe.

 

From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf 
Of Mike Hammett
Sent: Saturday, February 3, 2018 9:00 PM
To: WISPA General List <wireless@wispa.org>
Subject: Re: [WISPA] Billing Solution

 

But it's not their job. I'm not asking them to do my laundry either.

That's the responsibility of whatever is feeding data to Authorize.Net\IP Pay.



-
Mike Hammett
 <http://www.ics-il.com/> Intelligent Computing Solutions
 <https://www.facebook.com/ICSIL>  
<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>  
<https://www.linkedin.com/company/intelligent-computing-solutions>  
<https://twitter.com/ICSIL> 
 <http://www.midwest-ix.com/> Midwest Internet Exchange
 <https://www.facebook.com/mdwestix>  
<https://www.linkedin.com/company/midwest-internet-exchange>  
<https://twitter.com/mdwestix> 
 <http://www.thebrotherswisp.com/> The Brothers WISP
 <https://www.facebook.com/thebrotherswisp>  
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> 

  _  

From: "ralph" <ralphli...@bsrg.org <mailto:ralphli...@bsrg.org> >
To: "WISPA General List" <wireless@wispa.org <mailto:wireless@wispa.org> >
Sent: Saturday, February 3, 2018 7:56:45 PM
Subject: Re: [WISPA] Billing Solution

If you haven’t heard of that, Mike, then you haven’t used Authorize.net.

 

It IS IP Pay’s responsibility to listen to the customer’s  needs. If they want 
to stand out, then they will also adjust to and meet those needs. They should 
at LEAST provide a similar level of service to Authorize.net. Like I said, we 
are small and things like that help a LOT!

 

Otherwise the customer leaves.  Maybe one day they will understand that they 
need to be flexible.  And it looks like I am not the only one with similar 
views.

 

Ralph

 

 

From: wireless-boun...@wispa.org <mailto:wireless-boun...@wispa.org>  
[mailto:wireless-boun...@wispa.org] On Behalf Of Mike Hammett
Sent: Saturday, February 3, 2018 6:58 PM
To: WISPA General List <wireless@wispa.org <mailto:wireless@wispa.org> >
Subject: Re: [WISPA] Billing Solution

 

It's not IP Pay's responsibility to do that. That's WiFiRush's responsibility. 
I've never heard of the credit card processor being involved at that level.



-
Mike Hammett
 <http://www.ics-il.com/> Intelligent Computing Solutions
 <https://www.facebook.com/ICSIL>  
<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>  
<https://www.linkedin.com/company/intelligent-computing-solutions>  
<https://twitter.com/ICSIL> 
 <http://www.midwest-ix.com/> Midwest Internet Exchange
 <https://www.facebook.com/mdwestix>  
<https://www.linkedin.com/company/midwest-internet-exchange>  
<https://twitter.com/mdwestix> 
 <http://www.thebrotherswisp.com/> The Brothers WISP
 <https://www.facebook.com/thebrotherswisp>  
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg> 

  _____  

From: "ralph" <ralphli...@bsrg.org <mailto:ralphli...@bsrg.org> >
To: "WISPA General List" <wireless@wispa.org <mailto:wireless@wispa.org> >
Sent: Saturday, February 3, 2018 10:46:46 AM
Subject: Re: [WISPA] Billing Solution

I will tell you my issue with IP Pay.

 

We aren’t large. Our network runs like a giant Hotspot and most customers pay 
monthly when their time runs out.. Our billing solution(WiFiRush)  uses 
Authorize.net. Authorize.net sends a payment receipt with transaction number, 
etc. to the Email address the customer provides.  I also receive a copy, which 
is automatically sent to a folder that is only used in case there is a 
catastrophic failure of something and all billing records get lost. 

 

IP Pay is inflexible and refuses to do that. They want my system to send the 
receipt to the customer, which it does not.  They also say that I must manually 
look up records of any past transactions in their web site.  This is cumbersome 
and (for me) it is much easier to search for the customer name in my backup 
receipts that were Emailed. I seldom need them but it is good to know they are 
there.

 

I once almost started using them but this issue stopped the show.  
Unfortunately they started billing me a monthly fee even though I never 
officially started using them and never processed any transactions at all.  It 
was a lot of difficulty to make them stop charging me.

 

If they would simply send the receipts, like Authorize.net does, I would 
probably switch to them since they are supposedly “ISP Friendly”. I can’t 
believe this is not an option of theirs!

 

Ralph

 

From: wireless-boun...@wispa

Keep in mind that Authorize.net is not a processor. They’re a gateway. If
you sign with them directly they put you with a processor and get
residuals. The processor is usually Flagship (ugh) but I’ve seen others.
You can continue to use Authorize.net as your gateway with almost any
processor. We also switched from another processor to IPpay a few years
ago. They have been great. Support is a live person on the first call. The
account reps are equally responsive. We still have authorize.net connected
with IPpay due to some of our software requiring it. But all of the actual
processing and funding goes through IPpay. Agreed with Bruce. All customer
notifications should come from your billing system.

Keep in mind that you’re saying that a car and a house should do the same
thing. Merchant Processors (IPpay, Flagship, Priority Payments, First Data,
etc) are different than payment gateways (Authorize.net, Stripe, Clover,
etc). It makes it more complicated when your processor also provides
gateway services. But most do not. If you need a contact at IPpay I’d be
happy to share mine. We refer our new resellers to IPpay all the time and
have never been disappointed.

Regards,

*Ray Orsini – CEOOrsini IT, LLC – Technology Consultants**VOICE *–*DATA *–
* BANDWIDTH *–* SECURITY *–* SUPPORT*
*P**:* *305.967.6756 x1009 <305.967.6756%20x1009>* *E: **r...@orsiniit.com
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*From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
Behalf Of *Bruce Bridegwater
*Sent:* Sunday, February 4, 2018 07:43
*To:* WISPA General List <wireless@wispa.org>
*Subject:* Re: [WISPA] Billing Solution

We changed over from authorize .net to IPPAY 8 months ago. In comparison,
we are charged approximately half of what we were in the past. Plus, the
monthly statements for our expenses are easier to understand from IPPPAY.

Sending receipts to customers is not the job of a processor. It should be
your billing system. Should be able to look up all past transactions that
are successful or not from within billing system. Who sends a copy of a
failed authorization? The processor or the billing system? Plus the fees at
authorize.net are much more expensive.

[image: Coba Logo w trademark 6-23-17 for Facebook]

Bruce Bridgewater bru...@cobasystems.net Website www.cobasystems.net Phone
956-616-5060 <1-956-616-5060>

The company accepts no liability for the content of this email, or for the
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*From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org
<wireless-boun...@wispa.org>] *On Behalf Of *Mike Hammett
*Sent:* Saturday, February 03, 2018 8:00 PM
*To:* WISPA General List <wireless@wispa.org>
*Subject:* Re: [WISPA] Billing Solution

But it's not their job. I'm not asking them to do my laundry either.

That's the responsibility of whatever is feeding data to Authorize.Net\IP
Pay.

-
Mike Hammett
Intelligent Computing Solutions <http://www.ics-il.com/>
<https://www.facebook.com/ICSIL>
<https://plus.google.com/+IntelligentComputingSolutionsDeKalb>
<https://www.linkedin.com/company/intelligent-computing-solutions>
<https://twitter.com/ICSIL>
Midwest Internet Exchange <http://www.midwest-ix.com/>
<https://www.facebook.com/mdwestix>
<https://www.linkedin.com/company/midwest-internet-exchange>
<https://twitter.com/mdwestix>
The Brothers WISP <http://www.thebrotherswisp.com/>
<https://www.facebook.com/thebrotherswisp>
<https://www.youtube.com/channel/UCXSdfxQv7SpoRQYNyLwntZg>
--

*From: *"ralph" <ralphli...@bsrg.org>
*To: *"WISPA General List" <wireless@wispa.org>
*Sent: *Saturday, February 3, 2018 7:56:45 PM
*Subject: *Re: [WISPA] Billing Solution

If you haven’t heard of that, Mike, then you haven’t used Authorize.net.

It IS IP Pay’s responsibility to listen to the customer’s needs. If they
want to stand out, then they will also adjust to and meet those needs. They
should at LEAST provide a similar level of service to Authorize.net. Like I
said, we are small and things like that help a LOT!

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