Hola entre el 25 de Abril y el 07 de Mayo tendre acceso limitado al correo
electronico ya que estare en viaje de negocios, tratare de responder a los
correos en la medida de las posibilidades.
Cualquier requerimiento urgente llamar a Ester Salem al (212) 9594557.
__
**
Hey Eric, I believe the only way to capture the search a user performed is to write a C API program and use the ARValidateFormCache function which returns the form names, formLastModified, userLastChanged etc.. Hope this helps.
Regards,
Roney Samuel Varghese
On 5/3/06, Eric Cleere
**
Hey Tarun,
This problem has something to do with the JSP engine, which is not able to recache the files. This could also occur if u made any changes to the configuration of servers on the Midtier config form. Try adding the IP address of the servers with their names. I believe if
**
Hi Frank,
This might clear your doubt a bit The risk of using SQL connection is performance issues...
EFFECTS OF DIRECT SQL ON ARSYSTEM PERFORMANCE__This document is intended to help an AR System administrator tune the performance of an
**
Hey Sam,
I have once faced this problem and it was later diagnosed as a memory leak on the Oracle Client. After applying the latest version of the client patch v 9.2.06. The problem was fixed. Hope this helps.
Regards,
Roney Samuel Varghese
On 5/4/06, McKenzie, James J C-E L
I don't think using > vs. >= will make a difference, but the stats
could prove me wrong.
Consider partitioning the table on the allowed status values. You can
accomplish this using the ardb.cfg file for new tables or using the
ardb.conf file plus your dba for existing tables; though this will
r
**
Here it is. The portion I remembered was: Therefore, Windows 2003 server is
supported for CE 9 components but is not supported as a web server for CE 9.
Q U E S T I O N
Crystal Reports 9.0 - Are Crystal Decisions
products supported in a Windows 2003 Server? A N S W E R
-This ex
**
I seem to recall a KB entry that stated Crystal Enterprise
9 will not work with Windows 2003 Server with IIS. I'll see if I can locate
it.
Tim
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Baxter,
AndrewSent: Wednesday, May 03, 2006 11:40
**
Hi Susan,
We use a product called Crystal Command for
doing this. It is basically a program for running crystal reports from the
command line and then exporting and/or emailing the results. I believe there
are other similar alternatives. Go to http://www.crystaldesk.com/CrystalComman
I'm going to try to explain this problem today to BMC Remedy support too.
I believe I've done my homework and investigated well enough to characterize it.
Certainly we can't be the only Remedy installation to experience what I'm going
to
talk about
I have searched the BMC Remedy KB for issue
And the reason you must do this is because of the funky way that nulls are
handled in Remedy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, May 03, 2006 3:40 PM
To: arslist@ARSLIST.ORG
Subje
**
Sam:
Yes. The library files that the Recon
Engine uses are being replaced and the process is not stopped. When you go to
run the Recon Engine the next time, it crashes with this error. This is definitely
poor implementation of an update process. Here is how it should run:
Stop R
This must be related to the null logic, suppose that you want to search for all
values not equal to X in a field and you also want to capture the null values,
if you just search for field != "X" you will get all values except null values,
to get those too you have to search for them, field != "X
Title: RE: Oracle 9.2.0.5 CBO Not Using Index
**
Jon:
Your problem is using the < sign. This forces Oracle to check EACH and EVERY entry in the table. Try this:
'Status' <= "Pending"
This should use the index as you are now looking for a value that has an end.
James McKenzie
**
CMDB 1.1 has been successfully installed
before installing helpdesk. But I can’t get patch 002 on due to the
below error in armonitor.log.
Server (pid:29789) died with 65280.
Any thought on what could be causing this
error to be reported?
Thanks
Sam
From:
Action Re
Title: RE: Macro searches problem.
**
David:
You cannot do a search against field 1005 in a macro.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Sebba
Sent: Wednesday, May 03, 2006 2:18 PM
To
In the past I have spent many hours editing the definitions in a .def file, by
the end of a 5 hour session trying to get a def file right I was a nervous
wreck. It is much easier in a .xml file. It can still be difficult to get
everything quite right, but if you have a large number of fields m
Hello Listers,
I've read some past threads on Oracle CBO optimization and database
tuning and have been having a constant battle with my DBA on how to
resolve the issue we are having. We have a HelpDesk form with an
index against the Status field and it is not being used when we are
using a rang
(this is 6.03)
Hi,
I created a macro to query for tickets for a submitter that are open and
not currently assigned to the submitter. I'm just starting down this path
(macros), and have come up against a problem that I can't figure out.
The macro is:
---START---
Escalated HD Tickets
Set-schem
**
Sam:
Although this may not look like it is
needed, install CMDB 1.1 FIRST. Then install Patch 002, then install HD.
James McKenzie
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sam Ferguson
Sent: Wednesday, May 03, 2006 2
**
Hi List,
I am having an issue with the clean (not upgrade) installation of
Helpdesk 6.0 on ARS 6.03 Patch016, Oracle 9, Solaris 9. This is the
second time of installing helpdesk and for the second time the helpdesk install
has gotten to 87% and is showing no further activity. AR sy
**
Dave,
When you work with Remedy you learn to work with short deadlines. Part of their successful marketing ... 'easily adaptable' buzz words mean less time for us to get the work done.
Let us know how it goes. I'd be working to insure my transfer date to that other department was firm ..
Title: RE: Unix Server
**
Fred:
You are correct in your interpretation. I never stopped the UNIX server because I applied ONLY Remedy patches or changed any of the Remedy ARS configuration parameters. I have rebooted a server that had a run-away process that was consuming memory on a serve
**
James is talking about
Unix Operating System patches. We have been running Remedy on Unix servers
for over 5 years and I can't recall any time where we had to reboot a Unix
server due to Remedy.
Decreasing the Remedy threads only requires
stopping and restarting the Remedy processes
**
Koyb:
Yes, I have had to reboot a server when
the arserverd process grew too large for the system to handle it to increase
the available program space. Again, I stated that you may have to reboot the
server if there is too much ‘lost’ memory either from the arserverd
process or anot
**
Are these remedy patches? Can't I start/stop the process and apply
the patches.
So has anyone been in a scenario where they had to reboot the server when
there was no other resolution?
***I would reboot the server only
if I applied server leve
**
I retract my last comment. Late in the day and am not reading carefully.On 5/3/06, Baxter, Andrew <[EMAIL PROTECTED]
> wrote:**
I apologize on the http error. I am
receiving error 405, not 404.
Thanks,
Andrew Baxter
Manager, Information Technology
w. (781) 902-6026
f.
**
I apologize on the http error. I am
receiving error 405, not 404.
Thanks,
Andrew Baxter
Manager, Information Technology
w. (781) 902-6026
f. (781) 902-6002
From: Baxter, Andrew
Sent: Wednesday, May 03, 2006
11:40 AM
To: 'arslist@ARSLIST.ORG'
Subject: Crystal Web he
**
You didn't mention it but are you also running a Crystal Enterprise Web server?On 5/3/06, Baxter, Andrew <
[EMAIL PROTECTED]> wrote:**
I am attempting to configure Crystal 9 for use with ARS 6.3 and Mid-Tier
6.3. All running on Windows 2003 with SP1. When I attempt to launch th
**
I am attempting to configure Crystal 9 for use with ARS 6.3 and Mid-Tier
6.3. All running on Windows 2003 with SP1. When I attempt to launch the report
from the web I get an IIS error of 404. Crystal
is installed on the same server as the Mid-Tier.
Any help is greatly appreciated.
**
I think this would be the perfect example
to present to your management as to why you need to have the resources and
environments.
Roger A. Nall
OSSNMS Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
**
Susan,
I know the timescales are completely and utterly unrealistic, but that seems to happen to a lot of the projects in our place, regardless of the scale (and we've had some VERY big system upgrades).
I've been telling everyone that our apps would run fine on v6, but its just been ignored
**
I have been manually overwriting the arreror.log, but I agree, I have
no choice but to stop/start the service or run arsignal
-g.
__20060125___This posting was submitted with HTML in it___
**
Testing in development has been a daily battle. Convincing management
to dedicate the resource and time to building the dev and test
enviornment.
__20060125___This posting was submitted with HTML in it___
Only problem is that recaching the definitions does not restart/stop
the current pending operations. Restarting the processes is the only
way I know to stop this, which unfortunately will cause a disruption.
Axton Grams
On 5/3/06, Grooms, Frederick W <[EMAIL PROTECTED]> wrote:
**
With 6.3 the
**
I don’t know if the arsignal will
disrupt the users. As for stopping the service you can look at it this way.
Filling up your log is already hindering the performance so would stopping and
starting the service make things better or worse?
Roger A. Nall
OSSNMS Remedy Administrator/
**
Let’s not get judgmental. I am sure
many of us have done the same thing. Not to mention that she may not have a dev
environment.
Roger A. Nall
OSSNMS Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
Ro
**
Whoops missing that in
the beginning.. sorry
From: Zandi, Patrick S MSgt AFRL/IFOS Sent:
Wednesday, May 03, 2006 2:37 PMTo:
'arslist@ARSLIST.ORG'Subject: RE: How to stop
Arreror.log
Server configuration from
the admintool configuration tab, select "Disable escalations" and
apply
F
**
hi, didn't you test the escalation in a dev
environment before taking it into production?
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Kathy
MorrisSent: Wednesday, May 03, 2006 8:35 PMTo:
arslist@ARSLIST.ORGS
**
Hi
Kathy,
If you made the log
read-only or removed Remedy from the permissions it would prevent Remedy
from writing anything else to the file, and it may not crash
anything.
Eric
Cleereman
-Original Message-From: Action Request System
discussion list(ARSList) [mailto:[E
**
Server configuration from
the admintool configuration tab, select "Disable escalations" and
apply
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Wednesday, May 03, 2006 2:35 PMTo:
arslist@ARSLIST.ORGSubject: Re: How to sto
**
We have a lot of automated scripts/processes running on Production, and I
was hoping to correct this escalation problem without disrupting
service.
__20060125___This posting was submitted with HTML in it___
**
the arsignal -g
__20060125___This posting was submitted with HTML in it___
**
Yes, but most of your users will notice
nothing. We have done this many times without anyone noticing anything.
Roger A. Nall
OSSNMS Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo I
**
Which solution are you
referring to?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy MorrisSent:
Wednesday, May 03, 2006 2:25 PMTo:
arslist@ARSLIST.ORGSubject: Re: How to stop
Arreror.log
**
Will this interrupt Remedy on our productio
**
We are on 5.1.2
__20060125___This posting was submitted with HTML in it___
**
Will this interrupt Remedy on our production
server?
__20060125___This posting was submitted with HTML in it___
**
With 6.3 the arsignal program contains a -e option for
just the Escalations
Usage: arsignal -c hostname[:port]
[sigArgument] - read configuration file
arsignal -g hostname[:port] [sigArgument] - read group information and
cache arsignal -l hostname[:port]
[sigArgument] - re
Don't believe arsignal -G will cause this operation to stop. It has
to do with the completion of pending operations, not the current
status (enabled/disabled) of the workflow.
Axton Grams
On 5/3/06, Joe DeSouza <[EMAIL PROTECTED]> wrote:
**
Kathy,
Either restart your Remedy services or run t
**
Kathy, Either restart your Remedy services or run the arsignal command with the -g option for it to re-read the def cache, which should tell the AR Server that the Escalation in question has been disabled.. Try that and check the outcome... JoeKathy Morris <[EMAIL PROTECTED]> wrote:
**
Kathy,
The escalation engine may
be stopped but the workflow might still be running. For example, if an
escalation modified 1000 tickets and workflow updates or creates 1000 more
tickets then it may take a while before processing is complete... Just
speculation here because I don't kno
Probably because the escalation server has not completed it's last
operation. Even if you disable an escalation after it has fired, it
will continue to fire on the entire record set it was originally
intended to fire against. Stop/start the server to stop the
operation.
Axton Grams
On 5/3/06,
**
Kathy,
If you stop and start the Remedy service
your escalation should stop running. I do not know of a way to prevent writing
to the error log.
HTH,
Roger A. Nall
OSSNMS Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-329
**
I created an escalation -- which is not working. I disabled the
escalation, however in the arerror.log this is still running. Why is the
escalation still running, even though it is disabled? The errors
are filling up our disk space fast. Is there a way to stop this from
writing to the
Ignacio,
With that said I think your best approach is to solve this with an
ARS methodology. Make the Application enforce the logic, not the
RDBMS.
Add filters that verify the FK value in the other table. If filters
find a problem, then throw an ARS error. (Error might be, missing
value, non
Foreign keys are a foreign concept when it comes to ARS.
At the db level you can do whatever you please, though there may be
unintended consequences when doing so on ARS built tables:
- consider that certain ARAdmin operations drop and recreate the table
(alter decimal field precision, etc.)
- co
Title: RE: Unix Server
**
Koyb:
I would reboot the server only if I applied server level patches or if there was a memory leakage that could not be recovered by a restart of the ARS server processes. Otherwise, it is best to leave the server up and running.
James McKenzie
__
**
Hi,
I am working on the development and test boxes of a Unix Server.
Is there ever a reason to reboot the entire server (instead of just
stopping/starting the processes).
If I decreased the fast/list threads for example, wouldn't I need to reboot
the server? Are there other reasons I
**
Dave, given the variables and "project challenges" you
mentioned, I'd be impressed if you were able to get a decent analysis and
project plan put together by the 15th. Not saying anything about your
skills, just that this is a project that takes time and the proper approach, as
I'm sure
Title: Foreign key on table.
**
Does anybody knows how to implement a foreign key to another database in the same instance….?
SQL 2000
ARS 5.01
Ignacio G. Rusconi
Data Base Administrator
Ford Argentina-TeleTech
:.4756-9367.:
+[EMAIL PROTECTED]
+[EMAIL PROTECTED]
Web
**
Dave,
How important is it to go to ITSM 6 at this point since it doesn't sound like there is any agreed upon spec for it? And it's not realistic to think agreement and necessary changes would happen in 1.5 weeks especially if you have more than a couple of customizations. Agreement is what t
**
Is there any specific pre-requisite that I might have missed... Again this is a Windows 2003 server, with SQL server 2000, already has ITSM 5.6 installed (HD, Asset, Change and SLA)... I have tweaked the DB server, by flushing the log files of both the ARSystem database and the tempdb, t
Title: RE: CMDB post installation checklist..
**
Joe:
I installed the CMDB without changing this user's permissions and I had no problems (well other than a bunch of 65280's because of the CMDB upgrade which is 'normal' because the installation script did not stop the processes before the un
**
True - it says that it needs to be an administrator at the time of install so I guess that is probably what was missing during the install - what surprises me is that when this user gets imported it doesn't automatically have the permissions that it requires... so what happens when its a fresh i
Title: RE: Importing to CMDB w/ correct Relationships
**
Ben:
Please send to my office address.
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys
Sent: Tuesday, May 02, 2006 8:56 AM
To: ars
Title: RE: OT: Redirect http to https
**
George:
I did this with Apache, but much easier. I just used rewrite and redirected all traffic to http:///arsys to https:///arsys. This is well documented on the web.
James McKenzie
From: Action Request
Title: RE: CMDB post installation checklist..
**
Joe:
I think that this user only has to have administrator rights under certain situations. I think one of these is if you are NOT running ARS as an Administrator user. You should read through the KM to find out the entire story.
James McKe
Title: RE: SERIOUS: Error while logging through WEB
**
Sharma:
Versions of ARS, Database, Mid-Tier and which web server are you using?
James McKenzie
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tarun Kumar SHAR
**
During the installation of CMDB, the user that gets created called 'CMDB Internal User' - does this user get Administrator rights automatically or must this user be granted Administrator rights? We just saw a KB that my colleague pointed out to me that this user must have administrator rights bu
All,
I have a couple of questions for any one that has used MS SRS with Remedy.
1. Is there a way to have SRS to use a ARODBC connection?
2. If a ARODBC connection can not be used, what would be the risk if any
in using a SQL connection directly?
Thanks in advance for any input on questions
Hello,
We are facing a problem(randomly) while logging through web I.E. 6 . It gives
message on Status bar:
1) Error on Page
2) Done but (with blank page)
And also we found that if such error came then we are not able to release the
session by admin also or it will take 20-40 minutes to releas
**
I need to find someone skilled at automating Remedy testing
using Mid-Tier 6.0 and 6.3 using Quick Test Pro.
Please forward any contact information directly to [EMAIL PROTECTED]
Thanks!
__20060125___This posting was submitted with HTML in it___
I'm about to upgrade from 6.0.1 to 6.3 patch 16. It has been very stable
for me in my development and certification environments. Although, I'm
going to use patch 14 of the email engine because of a bug in patch 15 &
16 where it reads multi-line field values ([$$data for field value$$])
as a null o
**
Susan,
I created something like this with VB.Net and the
ARS .Net API - reports are created at the server and emailed, either
on demand or scheduled. Since there are no parameters or qualifications
(outside the report file) the programming will be easier.
Using Visual Studio 2003 Prof
**
I would suspect that the single al would be faster due to
the fact that it doesn't need to evaluate the run-if qualification more than
once...but you are likely talking about fractions of seconds
faster
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Be
**
Hi everyone,
We have a need to automatically run a Crystal report at 4:00 am everyday and have it sent via email to someone in England (from U.S.). We do NOT have Crystal Server. Luckily there will not be any parameters that need to be supplied to the report.
Is there a way to have the
**
Thanks
Stephen,
I'd used the approach of sandwiching workflow between two other
active links as you've described previously, but I had not considered the idea
of looping it for a more accurate result. I've since tried this, and
it works great.
Eric
Cleereman
-Original Message
I am searching for a way to make a View Field read only. Is this
possible with v6.3? With v7.0?
On a Display Only form I have a view field that displays an external web
page. I want to be able to prevent users from clicking any of the links
on the web page. I tried adding a transparent box tha
**
Thanks Matt, We dont have our dev cache mode turned on so apparently our problem could be something else.. I've gone through the rest of the standard preinstall routines like flushing out the transaction logs and increasing their size before install to speed up the install. What I ha
**
BRK,
Take a look at the educational viewlet on Manipulating
Dates:
http://www.buoyantsolutions.net/Community.html
HTH
Regards...Gidd
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ramakanthvarma
bhupathirajuSent: Tuesday, May 02, 2
**
thanks Stephen great ideakind regardsshafqat"Heider, Stephen" <[EMAIL PROTECTED]> wrote: ** Shafqat, To test, issue a Set Fields to a temp date/time field the value of $TIMESTAMP$ from an Active Link that fires just before the AL (or two ALs) you want to test. Then issue another Set Fie
We're on the same environment and we're running patch 13. The escalation
problem with patch 14 scared me away from that upgrade. We're getting ready
to deploy patch 16 for the midtier but need more testing time for the other
areas (AR System, Email Engine, etc) before upgrading everything else to
George/Michelle/Carey/Gary,
Thanks for all the replies.
This issue was resolved after setting the "ARTCPPORT" variable on
the mid-tier server. Additionally, the java version on the
mid-tier server was brought down from 1.5.0 to 1.4.2_08 (don't
think this caused any problems!)
We have obser
**
Shafqat,
To test, issue a Set Fields to a temp date/time field
the value of $TIMESTAMP$ from an Active Link that fires just before the AL (or
two ALs) you want to test. Then issue another Set Fields with $TIMESTAMP$
to another temp date/time field in a separate Active Link that fires af
**
David,
First off - I don't think we're going over to full blown CM ... not yet, at least. Thankfully no license issues then.
Thankfully, all the changes that I have made to the apps have been fully documented. Catch is that a lot of stuff prior to my being on the system either hasn't bee
Joe:
Use the LDAP ports or what MS uses. I'm guessing that someone blocked
external access to the AD server. Also, check to see if LDAPS (secure) is
not in use. SSL over LDAP makes the task MUCH more difficult. However, if
you follow Remedy's procedure, this can be overcome.
James McKenzie
**
Hi
Dave
I'm
sure that others who have gone through similar processes will be able to offer
more advice, but my thoughts on your dilemma are as follows:
With a
go live date of 15th May, your only option is to go with vanilla out-of-the-box
functionality. It's probably going to take y
**
All,
Just a little history first.
We've been running helpdesk 4/ARS 5.1.1 for quite a few years. We had our test server upgraded to ARS 6.3, ITSM 6 towards the back end of last year, but work pretty much stopped as performance was seriously bad.
After a lot of badgering of management, we
**
Hi Lista question on optimization,will 1 Active Link with 15 actions ( for example just Change Fields only ) run faster than split into 2 consecutive Active Links with 8 actions and 7 actions?I have not actually been able to time it, but my guess would be the first option, any ideas?kind regards
**
Hi list..
Test mail..
__20060125___This posting was submitted with HTML in it___
**
Thank you very much...
Have a nice day..
On 5/3/06, Shafqat Ayaz <[EMAIL PROTECTED]> wrote:
** Hi Rama86399 is the number of seconds in 24 hours minus 1. when you put in the date,it normally will revert to 00:00 on the day, since you wanted 11:59pm, so I added 24 hours to the date and took aw
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