**
Hi David,It appears that 5.1.2 patch 130 had new support for webservices. From the releasenotes:Changes from MasterARSuite
TM 5.1.2.127 to 5.1.2.130
New Features:
When an SQL error occurs during an
interactive migration, the user is now notified via a popup. He/She has the
possibility to
I will be there, and look forward to meet many of you for the first time!
Best Regards - Misi, RRR AB, http://www.rrr.se, +46 705 854300
Quick reminder of our Survey to keep track of who can be there
Please go to
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Peter, Balu,
Usually I would not encourage folks polluting
the system32 dir with application specific binaries. Having said that, looks
like your current issue seem to be clearly a PATH related some how the
PATH
It's amazing what a fresh pair of eyes will do. :)
As usual, I was over-complicating the issue and while I didn't use your
exact solution, it did jog a few brain cells into action and it now works
exactly as I intended. Thank you very much!
**
This setting is found onan Active Link whenyou open a 'Dialog' window where you cancheck a check-box to not show the windows default Close[X]close button. Works fine on the native user client.. Doesn'tin the Mid-Tier.
I got a response from Matt saying that this is due to the ingrained browser
**
I know that good reasons exist to use the .NET api - however - did you consider using Klink (http://www.kineticdata.com/products/klink) -- It takes a lot of complexity out of Remedy API development.Klink makes it very easy to get up and running fast. Easy to test (use a webbrowser and a URL to
**
I seem to remember seeing something come across a few
months back in the form of _javascript_ that could remove the entire titlebar of
a Mid-Tier window but I didn't have use for it personally so I just filed
it
L. J. HeadSoftware EngineerRemedy Approved
Consultant719-590-4242
From:
I searched the web for some js that would allow this, but it does not
look to be possible. Found some vague references that someone had
done something like this with signed scripts.
Axton grams
On 8/9/06, L. J. Head [EMAIL PROTECTED] wrote:
**
I seem to remember seeing something come across a
Misi,
I'll be there, too; haven't seen you since Sorrento.
ciao
Rick
Misi Mladoniczky wrote:
I will be there, and look forward to meet many of you for the first time!
Best Regards - Misi, RRR AB, http://www.rrr.se, +46 705 854300
Quick reminder of our Survey to keep track of who
My apologies for not listing the solution I used earlier. I've not used
the ARSList before so I'm afraid I may make some newbie mistakes.
Someone kindly advised me of the proper etiquette. Here's what I came up
with:
The requirement from management was that a user can choose any one of the
Title: Trouble with using AR System .NET API version 1.2.1761.15495
**
Here are my responses to your
questions:
* Can you identify the version of the .NET API youre using (Look at the
version info on BMC.ARSystem.DLL file properties)?
7.0.2391.24945
* And please compare it against the
Title: RE: Trouble with using AR System .NET API version 1.2.1761.15495
**
Peter:
Is the Remedy ARS server registered with the Portmapper process? If not, you will get the error you seen when running FieldLabelChanger.
This may be the source of your problems.
James McKenzie
Hi, Axton and L.J.
Were you referring to the Collapse Mid-Tier Menu bar script?
Michelle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, August 09, 2006 9:20 AM
To: arslist@ARSLIST.ORG
Subject: Re:
Title: Boolean Search for Mid-tier
**
ARES 6.3 P18
Mid-Tier 6.3 P18
Windows Server 2003 SPA
MS SQL 200 SPA
Has anyone built a Boolean type search, I have one field that I need to search on, similar to the advance search bar, yet I need to build the query punctuate it and pass it the
I was not. My reference was to some web/js development site.
Axton
On 8/9/06, Lucero, Michelle - IST contractor [EMAIL PROTECTED] wrote:
Hi, Axton and L.J.
Were you referring to the Collapse Mid-Tier Menu bar script?
Michelle
-Original Message-
From: Action Request System
I'm curious if anyone is using version 7 of the User Tool with an older
version of ARS Server running (i.e. 6.x).
I thought maybe version 7 might perform better (i.e. better memory usage,
etc.).
Thanks.
___
**
I am using v7 on 5.1.2 server but have a problem with Asset Management 5.5 and Modify all: it will fail. This is because the v7 user tool handles display only or global fields differently from the 5.1.2 and 6.3 user tool.
This is a Product Defect with Remedy, SW00247080, but is still marked as
Found this in the archives
** Ashraf Elrefaey wrote:
** Hi James,
Are you referring to the window.open parameter? - if so here is the code
to
do it:
Click a href=javascript: window.open('http://www.cnn.com ',
**
That may be one of the things in the pending patch 2, which
I hear should be out maybe end of August-ish. Sounds like a pretty big
patch.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel
BeijenSent: Wednesday, August 09, 2006
Title: RE: Trouble with using AR System .NET API version 1.2.1761.15495
**
Actually I have made a mistake.
The community download that I had downloaded is the one
titled "AR System .NET and COM API" version "7.0.2411.10842"
I
apologize for the confusion.
Thanks Peter Lammey ESPN MIT
Title: Sharing ARS between countries
**
My company's Canadian subsidiary is in the process of joining their EDP system to the system we use here in the US. They'll be creating support tickets using ARSystem for their own Help Desk, but some of those may need to be escalated to support staff
**
__ List,
Anyone out there done of know of an
integration between Jira (Bug tracking software) and Remedy
Thank you
Carin
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with
Hi All,
I am using Remedy Mid-Tier Patch 17 version 6.3. It seems like the Active
Link Interval does not work in the Mid-Tier. I have an Active link that
triggers on an interval that refreshes a few Flashboards that exist on a
standalone form. Is their a way to perform a page refresh for a
Hi All,
I had one more question. Is it possible to add Javascript to a form source
in this Mid-Tier version? I wanted to add a function to the source.
Thanks,
Jack Samson
Remedy Administrator
_
Is your PC infected? Get a FREE
Thanks for the reminder.
Any thoughts about how we share tickets if they want to use their own
server?
Thanks,
Ron
Tools Admin
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
We did this in a previous company I worked for with DSO - we
transferred tickets with ownership between sites and we added a code
field for all the data so the code would pull the correct data
depending on the languages they were using.
-Original Message-
From: Action Request System
**
Ok, we
are struggling with our software vendor. We can't purchase the version of
Crystal Reports needed for ARS 6.3.
Currently:
ARS
5.0
Crystal 8.5
Upgrading:
ARS
6.3
Crystal 9 - NEEDED
Remedy's told me we have to have 9, our vendor says we can't get it. Has anyone else faced this
I am trying to use an active link to do a change field action on a
display only form to either hide or unhide a character field. I am
triggering the action when a value is selected in a selection field. Is
this supported on a display only field?
Brian Sokol
Manager, Desktop Services
Scholastic
Remember that for selection fields (radio/drop-down), the Execute Action
that occurs when selecting an item is 'Return', not 'Menu/Row Selected'.
That might be your problem.
james scott
Mary Kay, Inc.
TMKB 02.045
(w)972-687-5204
-Original Message-
From: Action Request System discussion
Title: Sharing ARS between countries
**
We have users across Canada and we maintain English Views
and French Views - if you are interested in this option we can discuss this in
detail offline.
T.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of
Yes
In the 6.3 Admin tool go to Form - Current View - Properties - the
Appearance tab. You have 2 buttons (Edit Web Header Content and Edit
Web Footer Content).
NOTE: Some Javascript functions require the web server to execute them
from a .JSP file in order to process. In that case you can
**
Jamie,
You should be able to use the CR version that comes with
Visual Studio 2003.
Stephen
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett,
JamieSent: Wednesday, August 09, 2006 12:29 PMTo:
arslist@ARSLIST.ORGSubject: Crystal
Hello ARS Listers,
Does anyone have any good resources on Crystal and using it for reporting
from Remedy or Crystal in general. Particularly in the area of formulas and
time based reporting.
Thanks in Advance
Abdul Baytops
Email: [EMAIL PROTECTED]
Hi list,
I need a contractor for a 2-3 month contract in Birmingham (England/
UK)ideally need to start Monday. Any body available (should have work
permit etc)
Thanks James
Cubicegg
mailto:[EMAIL PROTECTED]
___
Title: Fields not appearing in notification
**
I'm an idiot. Notification wasn't being sent on a the ticket that I
was updating the values on. Thanks for your time
everyone.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe
D'SouzaSent:
hello
I got this probem i have a Table Field and its columns ok.
the point is when i a support user is loged in the aplication can not
see anything, but the table field show the information match
3 entries return - 3 entries matched (3 just to say any number), well
that support user can not
Sounds like a permissions problem either on the table field columns or
the underlying table.
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
-Original Message-
From:
Sue,
How did you handle the ownership? I am thinking some sort of flag but
would be curious as to your solution.
Thanks,
Roger A. Nall
OSSNMS Sr. Remedy Administrator/Developer
T-Mobile USA
Desk: 973-644-3963
Cell: 973-652-6723
FAX: 973-490-3296
sf49fanv AIM IM
RogerNall Yahoo IM
hello
I got this probem i have a Table Field and its columns ok.
the point is when i a support user is loged in the aplication can not
see anything, but the table field show the information match
3 entries return - 3 entries matched (3 just to say any number), well
that support user can not
I am seeking some feedback on some software by Borland called StarTeam.
Has anyone on the list used that for configuration management/source code
check-in/check-out? If so, did you have any issues when connecting it to
the AR System?
Also, does anyone know if the Remedy AR System is SCC
**
Hello!
I am a contract recruiter working directly with IBM - Public
Sector and we are currently seeking candidatesfor several Remedy
Developer positions. These arefull timedirect hire
positionsandlocation is the Metro DC area with the possibility of
travel within the NOVA/DC/MD
I have just gotten a Pocket pc (Dell Axim) and am also trying to get it
set up to access Remedy vis our wireless network to have our field techs
enter or update tickets in the field. Our wireless access is excellent,
but I can't seen to get Remedy screens to function properly on the
device.
Brent,
What Remedy application are you running on the Pocket PC? Is it a
regular ARS application or a custom built application in another
language (ie. ASP.Net)?
Stephen
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Hi List - just to add to this, anybody who is free to come to the UK and
start a contract this coming Monday please let me knowyou don't need a
work permit as long as payment is made into your US (or country of origin)
bank account.
Thanks
-Original Message-
From: Action Request
We looked at Aeroprise, Dexterra and others for use here at UNL, but found
the cost to be very high for a limited number (5) of users. The costs for
most of what we found for hardware, software, implementation, training,
etc was in the $20,000 range. For that cost, you could purchase laptops
We also looked at products from those companies (Hello to Pratik, Anoop
and Martin at Aeroprise). Because of cost I was asked to create an
ASP.Net application to see if tickets could be updated via BlackBerries.
It worked and that is what we use today.
Regarding I'm still trying to get help with
Hi Brent,
I've been toying with this as well, but don't yet have this working as well as
I'd like. I've had two big issues, and many smaller ones.
The first big issue was that the Pocket PC needed a HOSTS entry for the short
DNS name of the Mid-Tier Server. I was able to create this using
Are all your users on Win XP clients?
This is the only client environment supported by BMC for the V7 user tool.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Wednesday, August 09, 2006 8:20 AM
To: arslist@ARSLIST.ORG
It is just the out of the box Help Desk application, no customization.
On Wed, 9 Aug 2006 14:55:31 -0400, Heider, Stephen [EMAIL PROTECTED]
wrote:
Brent,
What Remedy application are you running on the Pocket PC? Is it a
regular ARS application or a custom built application in another
That brings up an interesting pointIf you look in the CMDB 2.0 User
guide (Accessing the CMDB console), on page 10, it says:
On Windows 2000, choose Start Programs Action Request System
BMC Remedy User.
Though I do remember BMC saying that they were going to be dropping support
for
Brent,
There is a lot of code behind the web pages from mid-tier applications.
The OOB Help Desk application is large. The Pocket PC browser may have
difficulty running such a large and complex (from a browser point of
view) application. I would try this:
Create a new display only form with
thanks for your help
the problem is fixed
greetings
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
BMC will support versions of OS, DBMS, etc. that the manufacturer
supports.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
Sent: Wednesday, August 09, 2006 12:22 PM
To: arslist@ARSLIST.ORG
Subject: Re:
Have a user that when they log in with NO server prefernece they can click
on the 'Open clipboard icon and get a list of other applications and
forms they have access to open in the Client window. If they log in with
a sserver preference listed, and click the icon, the User client locks up
**
Also, the installer for v7 is 115 MB whereas the v63 installer is only around 40. I do not know the exact reason but I can not imagine that the memory footprint of v7 is much smaller than v6.3.--Michiel
On 8/9/06, T. Dee [EMAIL PROTECTED] wrote:
I'm curious if anyone is using version 7 of the
Installed CMDB 2.0, ARS 7.0 on Oracle 10g as a non-root user.
The problem I have encountered is as follows:
I'm running Foundation Discovery and Topology Discovery 1.3. In Remedy User
under CMDB, at the Administration side key, it shows CMDB 2.0.
I have a problem when I attempt to run a
Title: RE: Problem doing discovery synch
**
Since it appears that you are installing on UNIX, the armonitor.conf file is in
/etc/arsystem/arservername . You might need to insert a line in this file for the Foundation Discovery process(es).
As far as ar.conf, I'm in the same position as you
Listers,
Has anyone configured Remedy Email (6.3) to use MX records for balancing the
load across multiple outgoing email servers. Our mail seems to look at only one
A record.
For example Linux:
% dig MX yourdomain.com
Thanks,
-Geoff Endresen
Amazon.com
hi its me again sorry but i've tried and and can not
I working with WAS 5.1 on Unix 5.3
I changed this file login_common.jsp in this lines
.Logo {position:absolute; top:14; left:275; font-size:16pt;
font-weight:bold; color:blue;}
String titleStr = Lingoonbsp;Servicenbsp;Desknbsp;
Good Afternoon
I am looking to anyone that may have a
sample of a customized HTML, ASP or Java
webpage (that does not utilize midtier)to
submit/create a request.
Anyone?
Thanks
Herb
___
UNSUBSCRIBE or access ARSlist
**
The cause for the difference in size between the 6.3 and 7.0 User Tool is the Crystal 11 Redistributables package which rings in at 228 MB once it is installed (at least according to Add/Remove Programs). I tried installing the ARS 7 User Tool without the Crystal 11 Redistributables and I
That would be only if you choose to use JavaScript extensions.
Standard JavaScript can be embedded in your HTML as native code, or can be
stored outside your HTML block and referenced via a script tag, as in:
script type=text/javascript src=YourJavaScriptSourceFile/script
Since JavaScript is
Hi,
You can check the permissions of the columns of the table field and
additionally check the permissions of the form. If APP-Support is not there
and add so. Looks like an access problem.
Warm Regards,
Nisha Ramtri
Remedy Development, ITAC,
ST Microelectronics Ltd.
Plot#1, Knowledge Park-III,
**
Hi,
I have a couple of queries with respect to Licensing:
1) If a person has a AR User HD - Floating License, will he be able to modify other person's information using the People Definition form .This person has been assigned all the requisite permission like APP-Administrator,
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