Hi List,
We currently run 6.3 on Solaris with Oracle as database.
The compatibility matrix of AR server 6.3 states that SUSE & Redhat Linux
on IA (Intel architecture) are supported.
Any one running AR server 6.3 or 7.x on IBM z/Series mainframe with
Linux(Redhat/SUSE) ??
Regard
Hi Rakshit,
I believe you must already been a pro in working with crystal reports and
AR. Can give me some pointer on how to print cases in the table list?
How can I extract the cases in the table list into CR report design?
_
From: Action Request System discussion list(ARSList)
[m
Of couse a Run Prosess does not consume a server thread as a set field
run process.
Still I does not like the solution to sleep a process for a while.
With a large number of users you can end up with a lot of processes
running...
--
Jarl
On 11/30/06, Tim Widowfield <[EMAIL PROTECTED]> wrote:
W
ARS 5.1.2 patch 1484 on Win2003 with SQL 2000 SP3
I have 1 computer where no matter who is logged into Remedy (including
administrator), no matter what version of the User tool I install, after a
little while we are unable to select rows in a table. No one else has this
problem. No workflow ha
Excellent. Thank you.
On 11/30/06, Axton <[EMAIL PROTECTED]> wrote:
**
http://arswiki.org/wiki/index.php?title=Remedy%27s_Java/C_jar%2C_Header_and_Library_Files
Axton Grams
On 11/30/06, Frank Caruso <[EMAIL PROTECTED]> wrote:
>
> Can someone tell me where I can get a copy of the version 5 API
http://arswiki.org/wiki/index.php?title=Remedy%27s_Java/C_jar%2C_Header_and_Library_Files
Axton Grams
On 11/30/06, Frank Caruso <[EMAIL PROTECTED]> wrote:
Can someone tell me where I can get a copy of the version 5 API? I need
the
header and lib files only for Windows. If you can eMail them to
Can someone tell me where I can get a copy of the version 5 API? I need the
header and lib files only for Windows. If you can eMail them to me please
send me an eMail first (no files) and I will respond.
Thank you
___
UNS
Janet,
We have, and I'd encourage you to try our Siteminder Single Sign On solution.
More information can be found here:
http://www.javasystemsolutions.com/products/sso/
You may also be interested in seeing some of our (apparently rather popular)
diagrams:
http://www.javasystemsolutions.com/p
Hi Jase,
The pros with the built in archiving is that it is built in, and you can
consequently access it fully through ARAdmin.
The cons are that:
- it is not that flexible
- it supports only one tier of archiving (the last time I tried it)
- it creates a new field to contain the original Request
Thanks Misi.
I implemented your first suggestion and it works great!
Carolyn
-Original Message-
From: Misi Mladoniczky [mailto:[EMAIL PROTECTED]
Sent: Thursday, November 30, 2006 10:15
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] Modifying the Auto Create User Preference Record
Hi,
All,
I am trying to start my email process and am getting the following error:
I am using patch 19 on a 6.03 server on a Solaris server.
Patch 19 Email Engine
Thanks,
Jackson
java.lang.UnsatisfiedLinkError: no arutiljni63 in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLo
One con of the ARS 6.0 archiving is that once you turn it on, you can't
add fields to the form being archived. there's a current bug logged and
I've been waiting for a fix for about 2 months. I'd advise against that
path.
- Chris
Jase Brandon <[EMAIL PROTECTED]>
Sent by: "Action Request Sy
All,
I have been told (off list and by a reputable source) that, by design,
the value should be alterable during Submit Filters, and not alterable
after the value has been committed to the DB.
I was also told that at some point in time (maybe v5 ish) there was a
bug introduced that prevented the
Hi Misi,
Thanks for your quick response! Have you used the built in archiving
feature in Remedy Help Desk 6.0?
Can you tell me the pros and cons of the built in archiving?
We recently bought rrr's license utility tool, would there be an
additional cost for using the rrr archiving tool?
Can you
You can detect whether popup blockers are enabled using javascript.
The test code can attempt to create an off-screen popup window and then close
it, and if an exception is thrown it failed because of a popup blocker.
The test would be something like the code below, which you would run in the
on
I'm trying to get the Application List to display only the entry points
in an application I've created called Test. I've created two forms in
the application called display and topic. On the display form I have my
applist and then a AppSubSet field 1576. I have two entry points I
created for tes
So Doug - you are no longer with WiPro? I can't keep up with you - LOL.
Hope all is well.
:)
Candace
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tanner, Doug
Sent: Thursday, November 30, 2006 12:33 PM
To: arslist@ARSLIST
Yes indeed a Filter can "Set Field" on field 2 during submit, this may
just be setting it (if no default or field value is present) or "over
writing it" if earlier workflow has set it to a given value. This is by
design, the submitter locked function, only comes into play on modify. I
have used thi
Actually...
At least on a v6.3 ARS server Patch 2 (on Solaris) a Filter can alter
the value of field 2 during "Submit".
I am not sure if this is a "nice" bug in this ARS server or not. But
it does make some sense to me to allow it during "Submit". So I hope
it is not a bug.
--
Carey Matthew Bla
Customer support says the following
Crystal 10 is supported on the web but not in the User Tool 6.3.
Crystal 11 is supported but for User Tool 701.
-- And yes it is recommended to use the usertool 701, unless you are using
ARS 5.12 server then ARS 702 Usertool is recommended.. which also does CR
It might be easier to instruct the users how to note your MT apps as
exceptions, for which pop-ups are allowed.
Rick
On 11/30/06, Christopher Blue <[EMAIL PROTECTED]> wrote:
Hello list -
I am getting an increasing number of complaints that mid tier
applications aren't working and the problem
so our design should be where the customer data is AL:setfields the
submitter field with their specialized login id (which can get complicated)
for inside and outside customers. Prior to submission.
thanks..
On 11/30/06, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
Yes (and no...),
If I recall
We r running ARS7.0.1 on Oracle10G for almost last 4 months and no
issues of any type
Thanks
Jaspal S Rawat
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, November 30, 2006 11:29 AM
T
Hello list -
I am getting an increasing number of complaints that mid tier
applications aren't working and the problem is popup blockers. The
Yahoo toolbar in particular seems to block either dialog boxes or
error messages.
Is there any way to detect the use of a popup blocker and instruct the
Anoop,
If the wait needs to occur at the client (not the server) you can use a looping
Active Link. Set a temp datetime field to $TIMESTAMP$ + 15 seconds. The Run
If for the next AL would be $TIMESTAMP$ < TmpDatetimeField. In this AL you
would have one GoTo command that loops back on itself.
Yes (and no...),
If I recall correctly, you can set it manually or with Active-Links. You
can, unfortunately, not set it using filters... It is considered a change,
even if the filter triggers on submit.
Best Regards - Misi, RRR AB, http://www.rrr.se
> So that actually answers a question
Thad,
You're assumption is correct regarding the intended behavior. Guess you
learn something new everyday! Here's the response from Remedy.
The action will insert Nulls where the field values were going to be
inserted. If there are Keywords or static values, such as the space
that you h
Well, assuming it's a server Run Process action and not a Set Fields $PROCESS$
action, then I don't understand what you're saying, Jarl. How can it affect a
server thread? A Run Process is a phase-three event where the AR Server simply
executes the command in a shell without waiting for any re
Is this for incoming e-mails? If so, wouldn't the BCC ("blind carbon
copy") field always be blank?
If its for outgoing emails, then just ignore me. :-)
Thad
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Linda Blomberg" <[EMAIL PROTECTED]>
Sent by: "Action Re
So that actually answers a question I hadn't had time to test: With
"Submitter-Mode-Locked" set, you can still set the value of the submitter
field on submit to whatever you want. Is that correct?
I'm clear on not being able to modify it afterward, but since I usually
use $USER$ as the defaul
Jase,
I have seen company archives any closed ticket which is 18 months or
older.
Here in Alliance Bernstein, we use 24 months. People needs to report on
up to 2 years of data, that's why we use 24months.
Our Remedy system performance looks fine with 24months archiving. (knock
wood)
Jason N
Hi Jase,
This is a 3-tier strategy I have often used.
1. One Active form where all active records are stored. Closed records
will only stay herer for 1-3 months depending on the requirements you
have.
2. One Report/History form where all closed records are immediately
copied. The records stay th
Thanks, Matt. Our .DEF is about 25 Mb, but the XML version is 123Mb.
I'd prefer a supported OOB solution to avoid requiring XML expertise for
our Remedy application support. (Hypocritical given that we "roll our own"
ARS applications, but that's another story - :)
(you do do some "whizzy stuff"
Hi,
Create an outer join from ARSystemUserPrefs -> User.
Run a nightly escalation that deletes the record in ARSystemUserPrefs if
the User-field (of your choise) is NULL.
Or create a submit-filter on the ARSystemUserPrefs that submits a record
to your ARSystemUserPrefsCheckIfGuest-form. You can h
Hi!
We have our server set to allow guest users. Only Customer Support has
access to the Win User Tool. Others have access only via the Browser.
The problem is when a Customer Support person mistypes their login and they
get in to the WUT without permissions, a bogus User Preference record gets
c
It is not ../windows/odbc.ini or ../windows/win files installed as remedy..
Anyone else know of where the Remedy installer installs those Crystal files
under ../windows ? ../windows32 ?
On 11/30/06, patrick zandi <[EMAIL PROTECTED]> wrote:
I installed ARS Usertool 7.0 Patch 2 OR 7.02 .. A
Had a similar situation where we would fire a Run Process and then force the
user to stay on the screen until 10 seconds had passed.
The only way the user could leave the screen was to click a button. After
the run process was executed a temp field was set with the current time.
When the user clic
Narrowed the issue down.
It is somehow Related to having CR XI Developer installed on the PC.
Regardless of the Client - installed..
AS an Admin - it runs fine, as a user it gives the error. Folder permissions
is not the issue..
Maybe permissions to Windows folder ?
On 11/30/06, patrick zandi <
We haven't upgraded to ARS 7 yet but we run multiple ARS 6.3 servers on
Solaris 9 against Oracle 10gR2 servers with no problems.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Eric Roys
Sent: Thursday, November 30, 2006
This is not a good solution. You then occupia a server thread for 15
seconds. Imagine if you got 200 users doing this.
Why do you need to wait 15 seconds?
--
Jarl
On 11/30/06, Eric Cleereman (IT) <[EMAIL PROTECTED]> wrote:
**
Hi Anoop,
One method is to create a run process after the first
The basic issue I found was that you needed roughly 5 times the ram vs
the XML data file your parsing. (Using Saxon as the XSL transformation
engine via JSP(tomcat).)
So if you have a 100MB XML file then you needed to give your web
server 500MB of RAM. (Which actually takes some special config of
Hello Listers,
I am looking for best practices and ideas for the beginning of Remedy
data archival. We have had Remedy here for almost a year and are
beginning to look into data archival options.
Can anyone share ideas or experiences?
Thanks in Advance, ")
Help Desk 6.0
Windows
Jas
Hi Anoop,
One method is to create a run process after the first which issues a sleep
command. Once the sleep command completes, execution continues.
Eric Cleereman
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Anoop Sasid
Listers,
After doing a run process, we would like the current action to wait for 15 sec
before going to the next? In such a case, how to incorprate a "wait"
funcationality, so that Remedy waits for this period of time.
Any thoughts?
Thanks
Anoop
_
Hi Mathieu,
I recently did a thing like that. One important thing is to minimize the
workflow you have to attach to the "AR System Email"-application.
I created a single filter that did a push-fields(create record) to a
display-only-form I did for this purpose. This was a Submit-filter
attached t
I installed ARS Usertool 7.0 Patch 2 OR 7.02 .. ARS 7.1 is not out yet.
I have Crystal reports 9 - embedded into the ARS 5.12 server fine.
I have Crystal Report Developer XI loaded onto the same desktop.
When trying to Run a report that I had earlier Ran on ARS 7.0
Getting the following..
An er
Hi all,
ARS 6.3
I would like to know if any of you have a mechanism to copy a file attached
to an email to a Remedy entry using the incoming email engine?
In fact, we are dealing with some vendor to receive some license keys and
they are currently attached to an email. We first send the email
Good morning listers,
Platform currently:
Solaris 9
Oracle 9i2
ARS 6.3 patch 14
Midtier 6.3 patch 15
To conform with data privacy initiatives we must upgrade Oracle 9i2 to
Oracle 10gR2. As some of our other project databases were upgraded certain
issues started to emerge. On a test platform (
Matt,
Just curious what the performance was like for you using the XSL approach
against an XML file ranging in the neighborhood of 100+ MB? I messed with
it a bit after delving into XSL for another project and the results were
less than responsive. I had better luck parsing it with PERL (which w
Thank you all for the suggestion a specially Misi for the solution.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
___
UNSUBSCRIBE or access ARSlist Archives at w
Mike,
With some effort you can take the following approach and do all of
this to your own specification.
Export the defs in XML format.
Use XSL to "search" and make whatever "report" you want from the XML def.
If you go really crazy with it you can even make this all web based.
( If you go thi
I committed some changes that now make RTL (Remedy Template Library)
compatible with ARS 7.x.
http://sourceforge.net/projects/rtl/
http://rtl.sourceforge.net/doc/index.html
Axton Grams
___
UNSUBSCRIBE or access ARSlist
Another option is to spin off a new form that is a "Question/Answer"
form. Have workflow on the "Change" that creates a new record that is
"owned" by the target person to answer the question. ( That way field
'2' on the Change is not an issue, and you get a one Change to many
"Question/Answer" rec
For this scenario on load balancers, I would suggest you should consider
setting up a network share with access from all servers ;~)
Thanks-n-advance;
HDT Platform Incident / Problem Manager & Architect
Robert Molenda
IT OS PA
Tel: +1 408 501 6310
Fax: +1 408 501 2410
Mobile: +1 408 472 8097
Listers,
Do any of you have strong opinions regarding an object
cross-reference utility? We're former MARS users (now disgruntled RDP
users). I hoped by now BMC would have a working RDP available, but
according to their support site, they don't (still 6.0).
I've browsed ARUtilities
Hi Barry,
It depends on your configuration. Your load balancer will have a setting
referred to as either session affinity or a sticky bit.
If session affinity is enabled, each client will stay connected to the server
the load balancer first connects them to, unless that server fails. Otherwis
Hi Barry,
That depends on how you configure your load-balancing software.
I helped configure a load-balancing environment earlier this week. The
load-balancing-person called the setting "sticky".
If the "sticky"-timeout, or one server goes down, the load-balancer sends
the user to another server
Great answer Misi.. I have no idea why I didn't think of that.
On 11/30/06, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
Hi,
The "submitter" is not neccessarily the person submitting the ticket.
At submit-time you can specify any login name in the submitter-field.
So if you know the read-lice
Using ARS 6.3.17 server and client, a user logs in to a load balanced
virtual server (3 servers in the environment)
The user executes a push fields activelink that triggers a filter that
fires a run process command that creates a file on whatever server they
are attached to.
IF the user fires
Thanks, I'll give that a try. Yes the FCIRT Email Address is the field in the
form, and no it doesn't matter where it finds the
address.
I'll let you know how it goes.
Linda
_
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Frank Ca
Hi,
The "submitter" is not neccessarily the person submitting the ticket.
At submit-time you can specify any login name in the submitter-field.
So if you know the read-license-person who will want to update a ticket at
submit-time, you can enter his/hers login-name in the submitter-field.
I usu
Then the Help Desk people need to be provide questions they need to get the
answers to and document that in the ticket. It's understandable the
submitter may not include all of the required information, but if the HD
didn't they should do the calling back to the customer to get it. Therefore
you
I got it..
Either change all these type tickets to WEB/Email/API only ? I would most
likely do this..
-- If they called the help desk, thank them for the call, and immediately
send them and Email Ack with a url for thier ticket submission, then Later
-- after it is submitted, attach it to the ori
Has anyone ever used CA Site Minder with Remedy? I know almost nothing about
it but we are supposed to start using it soon. Any tips or bugs to look out
for?
Janet Mahan
NSM Systems Admin II
EMBARQ
Voice: 941-766-6199 | Wireless: 941-286-7676 | Fax: 941-766-6199
Email: [EMAIL PROTECTED
Yes that will work but some of the tickets are generated from the helpdesk
people. So the helpdesk person is the submitter and the logon* is just a
requestor with read only.
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Whoops.. did not even see michelle's answer.. Scarry..
On 11/30/06, patrick zandi <[EMAIL PROTECTED]> wrote:
Just looking this over.. Submitter locked mode allows the submitter to
update his ticket in Read license mode.
The approver already has a Fixed or Floating license.
So you could use a Di
Just looking this over.. Submitter locked mode allows the submitter to
update his ticket in Read license mode.
The approver already has a Fixed or Floating license.
So you could use a Diary field to log the conversation by inputs via Email
submission or API or Mid-tier.
Create a Question 400 chara
Instead of doing an equal match could you not do a like match:
( $To$ like '%Incoming FCIRT Email Address%') OR ( $CC$ like '%Incoming
FCIRT Email Address%') OR ( $BCC$ like '%Incoming FCIRT Email Address%')
(I am assuming here that Incoming FCIRT Email Address is the field from your
email list
Yes we want to remain legal on this. What I have been task to create is
away for an approver to ask a question to the requestor.
What is happening a change request will come in for access to one of the
network drives. In the justification field the end uses will type in
answer such as "New Job"
ARS 6.3 patch 18
Windows 2000
I need to have a filter that looks at the AREmail messages form to determine if
a specific email address is somewhere in the To, CC,
or Bcc fields,
I have a form that holds all the email addresses that are valid, then in a
filter on the set field if action
Bottom line: The person(s) actually making "real-world" decisions based
on the data should be asked (forced?) to chop and/or sign off on
categorizations. Certainly, this may entail "meshing" more or less
conflicting goals.
Jim Fox
-Original Message-
From: Action Request System discussi
Hey Bob,
ARUtilities can be used to easily build DSO filters for you based on the forms
you select. This feature was added to prevent the need to manually create
multiple DSO filters for each Regular form in your system. If you have
experience building DSO filters then the interface in ARUtilities
What do you mean by dump?
I right click on the HTML attachment and select DELETE, and then I SAVE,
then I right click again and ADD the new attachment and SAVE.
Even doing this it still caches the old HTML file.
_
From: Action Request System discussion list(ARSList)
[mail
I just dump it and reload the whole thing if I need it to show quickly.
Dan Caissie
Remedy Administrator / Developer
United Natural Foods, Inc
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursd
Sebastiaan,
I know this is a very old post of yours, but I am hopping that you
might be able to shed some light on an idea I have for a custom
ReportType of my own.
Where did you find enough detail about how ARS uses the ReportType
definition to make your custom type work?
Will it also work in
Tyrone,
You can stop and restart the Remedy Email Engine service if you are on Windows.
Jon
On 11/30/06, Tyrone Dee <[EMAIL PROTECTED]> wrote:
**
I am using the AR System Email Templates to have my email notifications go
out in html and this works fine.
The problem is when I change the H
I am using the AR System Email Templates to have my email notifications go
out in html and this works fine.
The problem is when I change the HTML file and I reload the new HTML file in
AR System Email Templates the system still sends out the old HTML
notification - it takes a while for it to re
77 matches
Mail list logo
