Hi All,
We have the following environment and would like to know if there is anyone
else out there have problems with the AR System server crashing intermitted
on this environment.
Window 2003 Server, Enterprise Edition SP1
SQL 2005 SP 1
IBM X_Series_460
Intel R Xeon MP CPU
3.00 GHz,
Officially, SQL 2005 and ARS6x is not supported by BMC...
However, yes, we are running ARS 6.3 Patch 18 with SQL 2005 with the
particular ARSystem database(s) running in SQL 2000 compatibility mode.
Yes I know you asked about 6.0.1, but 6.3 is close enough...
Yes I also know that P18 is not DST
I noticed this as well, unfortunately...
Bug? Feature? Or just simply an annoyance???
Thanks-n-advance;
HDT Platform Incident / Problem Manager Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your
Hi,
Almost similar problem here on our Dev and SIT environments...
ARS 5.01.02 patch# 1494
Linux 2.4.X.X
Oracle 9i
We planned to use AREA LDAP with SSL but getting error 8922. So we
applied the latest patch 1494 to make it work. The systems were stable
for few weeks.
Last week Oracle DST patch
Hi Robert,
We are running ARS version 6.3 patch 18 using MS SQL 2005. Microsoft
Management studio lists:
Version: 8.00.818
Here I am confused. I can not say if I am ruuning 2005 or 2000.
Can you help me?
-Original Message-
From: Action Request System discussion list(ARSList)
We are still looking for ars remedy developers with strong experience with
databases and preferably with v7 experience. Roles will be for our Singapore
based client.
Please e-mail [EMAIL PROTECTED]
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Sent: 01 February
For those who like to run test ARS installations in a virtual
environment, version 2007 was just released (still free). It now works
with Vista 32- and 64-bit. I am using it with Vista 64-bit and it runs
fine and seems to be faster than VPC 2004.
haven't a clue . 10:11am
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Answers Are
Everyone,
our sandbox had a HD failure and replacing the drive did not fix it (RAID 5
array, W2K3). HP says there are read errors on two other drives and they
are sending me replacements. The server is still running but I was having
problems copying the entire Oracle database, probably due to
Hi All / BMC,
I am seeing ftp://filedownload.bmc.com/smbu_patches/ars/6.3/patch021, dated
today. However, I am not seeing the Server-readme.txt or MidTier-readme.txt
files within this folder.
Is patch 21 fully copied to the BMC FTP site, or is it still being copied?
If it is fully released,
We are having the same problem on our Mid-Tier - 'Caught Exception: Object
Expected' when displaying any time fields after installing Patch 20 on Mid-
Tier 6.3.
The problem only seems to be happening from Windows XP machines. When I
access the Mid-Tier from a Windows 2000 server, it does not
Hi,
We are having the same problem on our Mid-Tier. We were not having the
problem on MD Patch 14 either. I installed Patch 20 over the weekend and
the problem starting occuring.
What I had to do temporarily to solve the problem was to add a User
Preference record for each user and set the
Hi All,
There was an old tech note on how to add your own application into ITSM
5.x suite. Does anyone have it?
Thanks
Kamlesh
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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the
SQL Server 2005: Microsoft SQL Server Management Server is the interface
(and the splash screens are real obvious as version 2005), and the SQL
Server version is 9.0.2047.00 if you have applied SP1.
SQL Server 2000: SQL Server Enterprise Manager is the interface (less
obvious MMC snap-in - looks
Hi All,
I have been consulting for years and I have Comprehensive Business Liability
Insurance. This new client is requiring Professional Liability Insurance in
the contract. Does anyone have a general estimate (range) of how much this
type of insurance cost per year?
I think they're pretty much the same thing - it may be just a matter of
semantics. Ask your client for specifics to ensure that you meet their
requirements, and I'll bet you already do.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
Apparently the difference is the Professional Liability insurance covers
errors and omissions. I called my agent, I just wanted to find out what is a
reasonable rate.
BRBRBR**BR AOL now offers free
email to everyone. Find out more about what's free from
Patch 21 is in limited release. We got the first install because patch
20 broke our flashboards. Patch fixed are flashboards issue, but we are
get the Caught Exception ;Object Expected error which others are talking
about on the list. I have been told that there is going be another
release,
Mary Ann,
Setting the Time Zone on the Locale tab of the User Preference record has
worked for two of us here now. Thank you for pointing in the right
direction.
This was tested on Patch 21, so it sounds like the same fix works for 20
and 21. Although I won't attest to the fitness of patch
How did Patch 20 break your flashboards?
We experienced the issue where our Flashboard service on our Windows
2003 AR server disappeared.
BMC had trouble replicating the issue but it appears that the dev server
that we patched had Flashboards 5.6 and 6.3 installed so we are not sure
if that
Looks like the readmes were not properly copied over from the
development server to the support site server. BMC resources are
investigating.
I will update the list when more information becomes available.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
Mary Ann,
You mentioned that you didn't get the error on a Windows 2000 server, but
you did on an XP machine. I just tested this on XP, Windows 2000 sp4, and
Windows 2003 and received the error on all three. Are you sure you had
cleared the Time Zone field of your user preferences record
I always get this alert message when I try to start the BMC Remedy Email
Engine Service:
The BMC Remedy Email Engine - remtest1 on Local Computer started and then
stopped. Some services stop automatically if they have no work to do, for
example, the Performance Logs and Alerts service.
After
I was poking around this issue a little more and you also get the error if
you don't have any preference server configured. As far as I understand
it, having a preference server is NOT a requirement of using Mid-Tier, is
it?I would think this is a Mid-Tier bug.
The response from BMC
Is there antyhing in the emaild log?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mikhail Serate
Sent: Monday, February 26, 2007 12:47 PM
To: arslist@ARSLIST.ORG
Subject: BMC Remedy Email Engine can not start
**
I've seen this before at my last job. You need to change the service
login to the account that has access to the email box used by the email
application. In other words, if the email box on the exchange server is
allocated to remtest1, the service login name should be remtest1 as
well.
Thanks,
We logged an issue a few months ago. We noted that we had a work around
and Support resolved the ticket. Since this never addressed if it was a
bug or working as designed we had it reopened.
It seems that some times you just need to keep pressing.
Dave
Hi Thad,
I just tested again. I cleared the Timezone on my login preference
record. I connected to our Windows 2000 (SP4) server and tried the
Mid-Tier. NO 'caught exception'. I just tested a Windows 2003 server
(SP1) also. NO 'caught exception' error. I then tried from my Windows
XP machine
I'm attempting to retrieve information concerning Bug SW00230954 which
was fixed in Patch 16 for the Email Engine. Like many others I can't
use the Knowledgebase on the Support website I either get a Caught
Exception error when I try the search or it loops back to the Support
Central web page.
This is all we have right now:
Product: Action Request System - Email Engine
Version: 6.3
Patch #: 016
Release Date: 2/6/2006
Software Platforms: All supported platforms
Files patched:
All platforms - emaildaemon.jar ar*.jar
Windows - armapi63.jar, armapi63.dll, ar*.dll
Hi James,
I always like job postings like this one and I
appreciate information headhunters like you provide to
this list, but lately I am more inclined to ignore
postings from you.
You advertise openings and do not respond to emails
sent to you. I am not talking about a single instance,
but a
David,
Can you provide more information on this? What version of email engine?
What is the source of the issue. I am unable to get any good results
based upon what you have below, and the Support KB search seems to be
working for me ok.
Thanks,
Bruce
_
From: Action Request System
I had this problem last week while I was upgrading my Java...I updated all
of my paths and all but still couldn't get it to start. I eventually copied
my new patch version into the old directory to get it to start
properly...still haven't figured out where the reference to the old dir was
AR System Version 6.3.
Christopher,
I have that piece of info from the Email Engine Patch 20 Readme file.
I'm attempting to figure out if I just need to add
com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress to the properties
file? Set it to True?
Thanks,
Dave
I noticed something that doesn't seem right with logging into different
instances of ARS on the same server. The server name that is visible in
the User Tool (6.3 and 7.0) and from the .Net API (v7.x) lists the wrong
server in certain circumstances.
Environment:
Windows Server 2003 with ARS
OK, this is probably an easy one, but I've looked everywhere I know:
Why is the timestamp on objects on my servers showing in GMT? It only displays
this way in Administrator on my desktop. In Administrator on the servers
themelves, the timestamp is fine. The clock and timezone in Windows on the
Gary,
Did you get any errors on install ?
or did this just Broke it -- at some other time ?
On 2/26/07, Shoemaker, Gary [EMAIL PROTECTED] wrote:
** Patch 21 is in limited release. We got the first install because patch
20 broke our flashboards. Patch fixed are flashboards issue, but we are
Thank you for following up for us, Mr. Easter.
Since it appears that 6.3.0.21 (ARS 6.3 Patch 21) is now listed as one
of the available patches under Patch Downloads 6.3.0, I am assuming that
is now in General Release.
Could you or someone from BMC send out a general note or technical
bulletin
Never mind. I found references to
com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress in the 7.0
Administering BMC Remedy Email Engine documentation.
For those that are curious here is the info for
com.remedy.arsys.emaildaemon.UseNameIfNoEmailAddress property
This setting lets you specify
Hi Bruce,
How do I go about changing the service login to the account that has access
to the email box used by the email app? I don't quite get that, can you
please explain further, I'm still new at this. I wasn't the one who setup
the Email Engine, the person who did it is on vacation.
What do
According to the folks I've talked to, the patch is still uploading. I
would suggest waiting until tomorrow to retrieve the patch. It should
be done uploading by then.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
I found a workaround for this in the .Net API. The
BMC.ARSystem.Server.ServerName value is not always accurate. Using
the AR_SERVER_INFO_SERVER_NAME constant does report the correct server
name.
VB.Net code to return the correct server name:
Dim request As Integer() =
All,
I am trying to install ARS perl using perl verion 5.6.1 using ARS 6.03 patch
18 on Solaris. I am getting the following errors when running make test.
Any help would be appreciated:
PERL_DL_NONLAZY=1 /usr/bin/perl -Iblib/arch -Iblib/lib
-I/usr/perl5/5.6.1/lib/su
n4-solaris-64int
Thank you. That information helped a lot.
Michelle
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Easter, David
Sent: Monday, February 26, 2007 3:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: 6.3 Patch 21 - Readme
**
Is there a resource somewhere that breaks down the database table names for
ARS? We are looking at archiving specific data for query purposes, but I
cannot find any references as to which tables to search for the data needed.
The naming structure within the database is not particularly
Help!
Anyone know how to do this or have any ideas?
I want to log the user out of the midtier automatically if he/she closes
the browser without logging out. I assume there has to be a way to do
that. Anyone know?
Thanks,
Norm
Derek:
Thank you so much for reminding me to look at one more thing. Yep,
permissions are stripped on our User/Group forms as well. We also used
the installer.
Like, I mentioned in another post we received conflicting information on
what the upgrade option is supposed to do. But, I
I came across this a number of years agois your server running as
localsystem? If so then it is running as a system account that you don't
have access to. This account likely has its timezone set to GMT. The only
way I was able to bypass this was to have my dev remedy system (the one I
was
Make sure that no ARTCPPORT env var is set!
Ben
- --- Original Message --- -
From: Heider, Stephen [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 26 Feb 2007 15:34:27
I noticed something that doesn't seem right with
logging into different
instances of ARS
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist automatic digest
system
Sent: Monday, February 26, 2007 2:10 PM
To: [EMAIL PROTECTED]
Subject: arslist Index - 25 Feb 2007 to 26 Feb 2007 - Special issue
not a bug...just an understanding of what is happening. there are two
different methods that Remedy has a name...to the client and to the
server...you could create dns entry to point to 'bobsbassfishing' and point
it at a serveras long as that was a remedy instance all of your forms
would
Can you please confirm when it's done and send a message to the list.
The last patches took over a week to get into place fully. Ended up
having to backout, check, then reapply the patch a couple of times to
several servers due to missing files.
Axton Grams
On 2/26/07, Easter, David [EMAIL
One suggestion is this (previously posted between Dec 26, 2006 and Jan
9, 2007):
1. At design time create a list of forms (such as console forms
etc) which when closed should trigger automatic logout and hence release
the floating license.
2. For each of the above forms create an
UNCLASSIFIED
No, you're not alone - this upgrade is brutal!
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-2525 x251
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion
I tried debugging the emailstart.bat and this is what i got:
C:\Program Files\AR System\AREmailecho off
Checking connection to server: remtest1 ...
loaded libraryApplication has started Version: 7.0.01 200611052000
Using JRE: 1.5.0_10
Successfully connected.
DEBUG: JavaMail version 1.3.2
Yeah...what he said. The level of professionalism I see in the patch
process is probably more indicative of poor process than anything else, but
it is not acceptable from a company that considers itself one of the
industry leaders in teaching good process and best practices to others.
Please
Hi Doug,
Does someone at BMC download each newly uploaded update and install it
per the documentation provided to assure quality before you release it
to customers?
Yes. QA tests the patches and then BMC uploads the patches to the FTP
site once they are found to be of GA quality. The issue
Hi Axton,
I will try to do so, yes.
Thanks,
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, February 26, 2007
I copied the files manually and did NOT use the installer. So far only issue
was that AR Email failed to send messages that used templates.
Atul
- Original Message -
From: Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Subject: Re: DSTC Bug ARS 6.0.3 Patch
David, I think Doug's point is that it isn't the first time a patch has
shown less than complete Engineering and/or QA, and so what I'm sure are
very sincere promises from you are nice, but...we've kinda heard this song
before. We know that patches aren't tested to the same level as releases,
and
I just performed a series of tests to prove/disprove some of the
behaviors of approaching the problem in this way. Here are the
results:
- Created a user with a floating license AGRAMS
- Created 2 forms: console and ticket (in a deployable app with public
everything)
- Console form has an AL
We backed up and upgraded to 6.3, then on to 7.0.01 and most everything appears
to be functioning. Thanks for the help.
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805
-Original Message-
From: Action Request System discussion list(ARSList)
We recently upgraded from version 5 to 6.3 and then onto 7.0.01.
Most everything seems to work fine, but our other admin called me today
to tell me we have a problem with Group form. It appears that now if you
attempt to make a change to the group form (any change) you receive the
Hey guys,
I'm working on a test server:
Redhat Linux
Oracle 10g
ARS 6.3
The client wants to test to see if their customized ITSM 5.1 apps (on
ARS 5.x) will work on ARS 6.3 . We installed 6.3 and migrated all apps/
data/workflow to the 6.3 server. The next step was to install patch 20
to fix the
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