You could also import the data into a display-only form, and create a
filter trigger on submit to create or modify records in your main
form.
-
Jarl
On 3/10/07, Harmil <[EMAIL PROTECTED]> wrote:
**
Peter,
Could you explain me this in detail as i already import the CSV data on to
remedy tempora
Hi list,
I am trying to do a simple task:
Create a new instance of BMC.CORE.BMC_ComputerSytem and see my
instance by browsing the CMDB.
I am using the CMDB console in the AR remedy user interface.
I was able to create an instance but when I try to search for it I get
no results.
Can anyone explain
I have received no help from BMC because we are on a 6.0.1 server. We
cannot upgrade the server, not an option and the graphics do not work on
the 6.3 mid-tier. Can anyone just give me a hint as to what this 'goat'
error means
-Original Message-
From:
Well I hope everyone's testing went as well as mine. I found NO adverse
results in my testing. We have basic Remedy/HelpDesk application usage and
our main concern was business time calculations. I also looked at
historical data and found no adverse results.
I'm a happy camper!
Susan
ShopperT
Goat was the code name for the Midtier server. There was also a Super
Goat. Since it's Java and goat exceptions, the issue is pointing to the
Midtier.
Sorry I can't be of further assistance.
Dave
From: Action Request System discussion list(ARSList)
[mailto:
Hi all,
There is some great opportunities for contractors in Europe currently.
Mainly minimum 6 month contracts in the following locations:
France (Nice, Paris, Lille), Switzerland (Bern, Geneva, Zurich), Spain
(Barcelona), Portugal (Lisbon), Sweden (Stockholm) and Belgium (Anvers and
Bruxelle
I totally agree with the "Request to BMC/Remedy" in order to "Document
known bugs which are being worked upon for a Patch"... This applies to
Core (binaries) and Applications as well...
Everyone is 'utilizing un-needed hours' of their own time, to stumble
across, diagnose and then report these iss
Axton;
THANKS for your efforts, and I do agree with this, as well as the other
thread:
>> How about a list of Open Bugs for ITSM 7.0.01/02 Patch003?
However this yields the question of the "YAS" (Yet Another System)
factor of this.
While this maybe good as the 'community' of "professional arsyste
With all the DST fixes and testing, and now that it has happened and the
sun still rose, and birds still are singing, I started to wonder...
Question: "Is my 'The Old Farmers Almanac' DST Compliant?"
Answer: YES! The hour jumped for sunrise / sunset!
But then, I noticed some of my "free printed c
Things are good here as well. The only thing I I was concerned with
were 24hr business time calcs, but no urgent tickets came in during
that window, so we were ok. Dates are rendered the same before and
after the time change. The only known issue is the MS client non-year
specific time changes
Ok, so I did NOTHING. I made no changes, added no patches (I am sure
this will bite me some time down the road) and everything worked as it
was supposed to work.
The time changed on the server, the time changed in Remedy, the time was
correct on my tickets and the escalations worked as they sh
Thanks! I'm pretty sure that it has to go in the same directory as the
executable. I did do a search for the existing .dll's and found a number
everywhere but in the directory that I thought they should be...go figure.
After talking it over with my Director, I decided it would be best for me
not
Go into the Base Element form and see if it is listed and look at the
datasetid. The Computersystem is looking for BMC.ASSET in this field.
Roger
** AOL now offers free
email to everyone. Find out more about what's free from AOL at
http://www.aol.com.
___
SAME SAME -- It was a NON-Event..
Solaris 9 / Oracle 9 (no dst patch) ARS 5.12 (no DST patch) ..
Solaris has the DST time change .. that was all that was needed for me..
Great .. Awesome.. Cool
On 3/11/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
**
Ok, so I did NOTHING. I made no changes
I have to admit I was very sketchy about installing the DST patch. I
did it in a test environment 3 times and each time it failed to produce
the desired results. My windows server would jump forward an hour but
Remedy was still time-stamping records an hour behind. There were no
other failures s
I did nothing as well but all of my times are off by one hour. According to BMC
this should not have happened. I do not use the mid-tier. I am on ARS 6.03,
patch 16, windows2k, sql2k. All OS were patched. Has anyone else seen this
behavior?
Thanks,
Roger Nall
Manager, OSSNMS Remedy
T-Mobile
Mr./Ms./? drh,
If your company is a European BMC Partner,
which one is it? www.wanadoo.fr takes me to an Orange site,
not a Remedy Partner or at least as far as I know they haven't branched
out from web and mobile phone services into the BMC partner area?
So, if you are from a BMC Partner,
please
I envy you, Claire. Doing nothing in my opinion would have been better
in this case. Applying a patch to production that had only been
released 10 days before with only a few days to test in DEV is a risk
that I don't care to take again.
My trust level for the BMC Remedy patches is simply not t
Eli,
I'm glad to hear that it was successful. Did you use the installer or
the file replacement method. What version/patch were you on before?
Inquiring minds want to know.
And, you are definitely a risk taker. :) We applied ours Friday
night/Saturday morning.
Michelle
_
You say your times are off by an hour? Is this on the server or the
client?
I had noticed that for me the MS patch did not take effect until I went
in and re-selected the time zone. It seems that MS keeps time zone info
in the registry in multiple places.
The list of zones is in:
[HKEY
c
If I had to take a wild guess, I'd say that this method:
com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue()
...tries to write to a field ID that did not yet exist in 6.0.1. As you can
see, the next call is the stack trace dump.
One of the argumen
The instructions for the DLL's are:
a Install the two DLL's into the C:\Windows\System32 folder or the
System32 folder where Windows is installed. (Sometimes the Windows
operating system is installed into a folder other than C:\Windows.)
b Restart the machine.
The technical bulletin describes how
Seems to be more bugs with Patches on the Support Web site. The readme
file for the email engine refers to steps to take with UNIX installer.
Seems like the UNIX installers were overlooked. There's an exe and a
zip file in the installers directory. The zip file is the files for
replacement metho
The server has the correct time but at the client level the time is off
by one hour. It was correct until I re-selected my time zone. Any ideas
would be helpful.
Thanks,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556(New)
Cell: 973-652-6723
FAX: 813-348-2565
s
Re: DST Test Results on March 11th 8:00 AMRoger,
You might check to make sure you don't have the time zone set in the AR User
Preferences form. That could cause the times to be displayed one hour off. As
long as Windows is patched, the User tool should pull the correct time zone
settings from
You are correct. However, I am the only one in my company using the AR
User Preference form. We are a Citrix shop and are not able to use the
AR User Preference form across the board until we upgrade to 7.01. It
has to do with the way the preference value is stored in the registry.
That being said,
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