God day listers,
I have a trouble with Mid-Tier 6.3 and Crystal Reports viewer.
When I run a report I have the error:
Error encountered by Crystal PageServer
The error message returned is:
File C:\Program Files\AR
System\Mid-Tier\reports\arreports\m11c23c11b16\B8XHWMYl0R14zvtVBGrSJEuU4
c\hpd5fh
hi Oscar,
Look into MidTier configuration (/arsys/shared/config/config.jsp),
in the General Settings option, the value in the field Reporting Working
Directory.
Also see the "Report Type" form, there is a record for Crystal. In te
Start Command field, must be $CRTLOC$/arreport/$ Mayb
My question is, will the 6.3 client still work in Vista and just not be
supported or is it the 6.3 client does not work in Vista period?
Either way, doesn't that beg the question of supported versions? I
thought BMC supported two previous versions. 6.3, as I understand it,
is still a supported
Thanks will look for it.. Thanks to all those who replied to this thread..
Joe
- Original Message
From: Rick Cook <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tuesday, March 20, 2007 11:48:16 PM
Subject: Re: CMDB 2.0 compatibility with ARS 6.x... (Corrected to Change 6.0)
**
The
Bill,
Did you try the reinstall on top of what is there ?
This would be my first approach.
On 3/20/07, Bill H <[EMAIL PROTECTED]> wrote:
** The issue I'm having (7.01 client - Crystal XI developed report) ,
started long after our upgrade. No one else here is having the problem.
I've installe
It has been like this as far as i can remember. If there are new OS or DB
gets released, it is only added to the support matrix for upcoming versions
or maybe for the last released version.
6.3 user tool will of course still be supported, but just not on Vista. v7
user tool is supported on Vista,
Does anyone know yet if the 6.3 user client works in Vista?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Wednesday, March 21, 2007 8:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Vista Supported?
Patrick,
Reinstalling the WUT was one of the first things I tried. I have a few more
things to try today including Susan's suggestion of creating a new user, and
uninstalling the WUT and then reinstalling. As a true sign of desperation -
I'll reimage the machine. I'm just kidding about that
If your username is using Centralized Preferences, have you tried
deleting your record in the AR System User Preference form?
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill H.
Sent: Wednesday, March 21, 2
But it seems so far the victims have been admins, which may be a clue.
Mikhail was successful just by creating the new user, which you sure
wouldn't want to do for alot of people. Something is odd, but you can get
grey hair worrying about these things if it's a one-off issue.
Susan
On 3/21/07,
The most true answer lies in the compatibility matrix on the website. If
it's not there, it may work but bmc is not supporting it so you're on your
own. Once it appears there you can get support.
Susan
On 3/20/07, Linda Blomberg <[EMAIL PROTECTED]> wrote:
**
Kimberly, and Roger,
Thanks
Check this post from the Nabble archive; it does seem to work on Vista
Enterprise as long as you set compatibility mode for the setup:
http://www.nabble.com/Help-with-Windows-Vista-tf3303617.html#a9189897
--
Met vriendelijke groet / Kind regards
Michiel Beijen
___
Hi Susan,
One of our clients also had this problem. He got a logon failed error.
So I asked him to check his ODBC configurations, and noticed that the
"ARServer" field was blank. So he entered in remprod1 (which is our
server name) and it worked for him.
As for the account that I have that doesn't
To add to Susan's inputs, I would risk only using the User, notification and
import clients from an unsupported platform as these would only mean you might
have problems viewing or writing data.
Using the Admin client might be more fatal if used from an unsupported clients
as you never know if
Well, this is an easy question that I probably either already do know or
already should know.
So, here it is...
Just how, exactly, does remedy communicate with the MS SQL database?
Does remedy use an ODBC connection? If so, is that the AR System ODBC
Driver that is listed under the User tab o
Environment:
Local Server: Windows 2k
MS SQL 2k
Remedy 6.3 no patch
Remote Server:
Windows 2k3
MS SQL 2k
Every since the server guys upgraded the remote server to 2k3, i
I have tested ARS 7.0 Patch 02 with Vista - so far so good.. even odbc works
against an ARS 5.12 server no problem..
Will test ARS 7.0 Patch 02 against a 6.3 server later today.
Issue so far are only the install.
Cannot install any version of aruser as generic vista install -- OS not
recognized .
Has DTC been enabled and configured on the Win 2003 server?
Stephen
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, March 21, 2007 10:57 AM
To: arslist@ARSLIST.ORG
Subje
**
Thank you Jose Manuel,
It was the MidTier configuration.
Regards.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Jose Manuel Viejo Lobato
Sent: 21 March 2007 13:19
To: arslist@ARSLIST.ORG
Subject: Re: Crystal
Joe:
Thanks Joe I hadn't thought of it.
This field is "Assigned To Group", so not allowing
typing is perhaps not feasible (to allowd them to do
leading search), but in other situations it's a good
(and I guess "modern") solution.
--- Joe DeSouza <[EMAIL PROTECTED]> wrote:
> Instead of patternin
Hi List,
Is there any function in remedy to set the last working day of the month(or
last friday of the month).
for Ex: User will select month from the dropdown and the field x will be
populated with the last working date
or any workaround.
Thanks
Shibu Samuel
Is there a way to turn off the message that pops up the first time a
user logs in with this option set?
A Preference server has been selected based upon the Administrator
settings
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Hi Samuel
You should be able to find this by setting a data/time field to the FIRST
day of next month at 00:00:00, then using Business Time functionality (using
the workdays entry you use) to subtract a second from that. You can then
use DATE() on the value returned.
HTH
David Sanders
Remedy So
Remedy uses the SQL Server client, which must be installed on the Remedy
server to allow connectivity to a SQL Server. That install creates its
own data source.
The AR System ODBC Driver is used by other clients to communicate
directly with the AR Server.
Chad Hall
(501) 342-2650
___
Joe,
I am also eagerly awaiting the white paper that will support running ITSM
6.x on CMDB 2.x. However, I have heard that there are concerns about the
complexity from a support perspective and BMC is re-evaluating this
compatibility. Furthermore the upgrade path from such a configuration to
Depending on the database you are on it may have some built in functions to
give such data.
On 3/21/07, David Sanders <[EMAIL PROTECTED]> wrote:
Hi Samuel
You should be able to find this by setting a data/time field to the FIRST
day of next month at 00:00:00, then using Business Time functiona
Fred,
Thanks. You were right to suspect the key. uid is the
key we were using and some entries being retuened had
no uid causing the error. What fooled me was that the
same setup has been working fine for years on older
ARS version (5).
[IF YOU ARE UPGRADING ARS AND HAVE ARDBC LDAP VENDOR
FORMS..
They could see my communication trying to use it, but then the server
never responded. That might be it, let me check.
Thanks,
Gray
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday,
Thanks Chad.
Gary
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Wednesday, March 21, 2007 10:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL
Remedy uses the SQL Server client, whic
I think you're probably right, Shyam. It probably wouldn't be delayed this
long unless there were some strategic concerns at play. For my $0.02, there
are customers who have no intention of upgrading ITSM beyond v6 for the time
being, understand that there is no easy upgrade path, and yet they w
I still do not see the point in something like ITIL. Although to be
honest I am not very familiar with its particulars, just the concept. Is
there something I'm missing?
Andy L. Mayfield
System Operation Specialist
Alabama Power Company
Office: 8-226-1805
-Original Message-
From: Action
I just think it's one of the latest buzzwords. IT managers hear these
grandiose stories about these new management/process techniques at
conferences and via sales presentations and then jump all over them.
They get very hot for awhile, people in the trenches realize it's smoke
and mirrors, and the
Okay, so, my DBA changed something on the server, I'm not sure what yet,
but we now are getting closer. I asked him about DTC, he said he had
already checked it. I am wondering if maybe he had found a configuration
was off or something, a colleague and I had found some documentation
that seemed to
I am far less concerned with what the UK has determined to be the "Best
business Practices" and more concerned with what meets my companies
needs. Of course in fairness I have to say that we only utilize ARS and
do not currently use CMDB.
>Andy L. Mayfield
>System Operation Specialist
>Alabama Po
Again another test ::ARS 6.3 against a ARS 6.3 both on Patch 20
I see no issues... ODBC / REPORTS / OLE / AL's all seem to work fine..
I even previous had ARS 7.0 P2 installed and ripped it out cold.
and installed ARS 6.3 P20 on top..
rebooted.. logged in as a user.. .. worked fine.. I don't get
Gary,
With Win Server 2003, there are some post-installation (or post-upgrade)
configuration changes needed to get this to work.
There are several threads on the List that detail resolutions. Check
out the post from March 12 entitled "MS SQL -> Oracle ... Distributed
Transaction failed ?" f
> I would not hold my breath for the white paper
It's not just a white paper to make BMC applications compatible with
CMDB 2.0x. It will also require the applications to be patched. While
I'm not involved in that area of development, the latest I've heard is
that it's still scheduled and has no
The issue is purely ECommerce..
ISO --- is attempting to cut through any countries standards, and
universalize it.. with a cookie cutter..
International Standards -- Then once a couple of big Co. sign up.. then they
leverage that and say
"Well if you want to do business with us... Then become comp
Does anyone have an AR Email on 1 box and the Server on another ?
If so.. do you run encryption between them ?
Any info.. thanks...
Just starting into the research.. side.
IDEA HERE: is Solaris AREmail / Windows ARS - Mid-tier
Thanks
--
Patrick Zandi
__
I know I saw someone post something on this subject, but cannot find..
Wasn't there some issue with ARS 7.X having the server with FTS, on one
physical box,
and oracle on the other physical box ?
--
Patrick Zandi
___
UNS
Hello All
ARS 7.0.1 Patch 1
Win 2003 server
Oracle 10g
Email Engine 7.0.1
Java JDK 1.5.0_10
When I upgraded from ARS 6.3 to 7.0.1 I am running into the following errors
with the email engine. When I tried to send an email, I get these errors
Invalid class pointer.
javax.mail.MessagingExceptio
I have a need to set up an escalation, etc that runs against AR System
Email Messages.
When it finds new messages in this form (as placed there by the remedy
email engine), I would like to run a set fields to push the data to a
new form. My problem is that I want to look at Mailbox Name to secure
There are a few ways to do, but there is a hidden field that has the
mailbox ID (GUID). Doug
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Wednesday, March 21, 2007 2:47
Gary,
I talked to my dba and he suggested that you look at this:
http://msdn2.microsoft.com/en-us/library/ms679479.aspx
HTH,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile USA
Desk: 813-348-2556(New)
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM IM
RogerNall Yahoo
Hello List,
Where do I download the Hummingbird SearchServer 5.4 installer that would be
used for a Remedy FTS? from the BMC website or from the hummingbird web site?
Thanks, Guillaume
___
UNSUBSCRIBE or access ARSlist
Okay, thanks Stephen.
Gary
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, March 21, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue
Gary,
I have gotten this error, because the Account under the logon properties didn't
have permission to send through the MAPI account I was using in the Remedy
Email Config. I changed the logon properties of the Email Engine to be an
account that has permissions, generally I use the same account logi
We have a separate AR Server and Email Engine. We're not using
encryption, but it would be very easy to implement. Just add the ar.cfg
tags needed to enable and enforce the level of encryption you want, and
all API clients (including the email engine) should start using
encryption automatically. Th
Gary,
Here is some more info from my dba:
btw the problem can be reproduced in query analyzer by putting the
remote query in a transaction
begin tran
select * from linkedserver..tablename
commit tran
you would get an error stating that it could not being a distributed
transaction.
**
Also, does anybody know what is the cost of the Hummingbird SearchServer license? is it possible to get a temporary license?
From: Guillaume RheaultSent: Wed 03/21/07 3:25 PMTo: arslist@ARSLIST.ORGSubject: Hummingbird SearchServer download - where?
Hello List,
Where do I download the Hu
Hi Guillaume,
The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01
comes with AR System. Therefore, when you download AR System from the
BMC website, you get the Hummingbird SearchServer. You would not go to
the Hummingbird web site.
Licensing of FTS is purchased separately
Wow, thanks. I can believe that, judging by the mass confusion of all of
my DBAs.
Stephen has pointed out several other posts where users had similar
issues. I'm going through and trying all of their different things right
now that helped them. So far, no luck. I'll look at the MS article below
Actually, that is what I am looking for.. KB stinks.. will have to check the
docs themselves.. thanks.
On 3/21/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote:
**
We have a separate AR Server and Email Engine. We're not using encryption,
but it would be very easy to implement. Just add the ar
Joe,
Even ITSM 6 (and cmdb 1.0) will not run on ARS 6.0, you will need at least
version 3.
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [E
IMHO:
Patrick:
ITIL has been around for a long time and it's
connection to ISO is rather recent. I personally would
not judge ITIL based on any misgivings I may have
about UN, ISO or any other international agencies.
Andy, Norm:
ITIL provides *general* guidelines for ITSM. It
doesn't give you a c
Try switching off ANSI warnings.. It may help..
Joe
- Original Message
From: "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 3:50:00 PM
Subject: Re: MS SQL on Win 2k -> Win 2k3 issue
**
Wow, thanks. I can believe that, ju
Thank your for your reply David.
However your reply raises more questions. In page 7 of the presentation
"Understanding Full Text Search in BMC Remedy AR System v7", done by Bob Poulos
from BMC during BUW 2006, it is clearly stated this, which contradicts your
statement:
Hummingbird SearchServe
Well, I'm at a loss
I've tried everything I can find on ARSList, Nabble, mattrienfelt.com, as well
as MS website.
I have asked the DBA if he can check with a server guy to see if the remote
server has windows firewall running. One of MS's articles said the firewall
blocks outgoing DTC
You need to restart the SQL server after turning off ANSI_WARNINGS. Forgot to
mention that..
Joe
- Original Message
From: "Opela, Gary L Contr OC-ALC/ITMA" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 4:26:30 PM
Subject: Re: MS SQL on Win 2k -> Win 2k3
I have no problem with a set of guidelines, especially if presented and
sustained as "suggested" best practices. My problem would be with the
scenario someone mentioned earlier about a couple of large entities
signing up and then mandating that others be compliant in order to do
business with them.
If you think of the physical box that AR System comes in, the
Hummingbird Search Server is its own CD. However, it does come in every
box of AR System.
> -No search engine product files are included in the AR System
installation.
That is correct - the SearchServer has its own installation exec
I tried to attach the PDF but its too big for this list. I'm not sure
what the original file name is, but the name of the document is "Remedy
Encryption Products 6.0 Release Notes and Installation Guide".
Chad Hall
(501) 342-2650
From: Action Request System
David,
what if you don't have the ARS installation CDs? If I download ARS 7.0.1 from
BMC support, does the server installer include the SearchServer?
I had also submitted a ticket to support, and this is support's reply, which
again contradicts yours IMHO:
You will need to install the hummingb
As others have said it is a buzzword, but it is not useless either.
It's a good framework for you to figure out how to organize your I.T.
work. Basically it centers around things like distinguishing between
incidents and problems with your helpdesk, dealing with SLAs, change
management, and then
Add the configuration line SUPRESS-WARNINGS: to the ar.conf
file and then run arsignal -c : for the AR Server to
read that configuration file..
Joe
- Original Message
From: "Sokol, Brian" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, March 21, 2007 11:41:10 AM
Subject
Dear Shibu,
You can use the DATE function to get the current date and
then use DATEADD, DATEDIFF functions to add dates to the current date
accordingly using set field actions. Hope this helps. let me know if you
require a detailed explanation on this.
Regards,
Roney Samuel Varghe
Dear Theo,
A 404 error means that the server has not found anything
matching the Request-URI. No indication is given of whether the condition is
temporary or permanent. The 410 (Gone) status code SHOULD be used if the
server knows, through some internally configurable mechanism, th
Hi Guillaume;
I am unclear why support would have told you that - perhaps the
question you asked was phrased in such a way that they thought you
wanted to download Hummingbird without AR System? In any case, BMC
Remedy AR System customers should not go to Hummingbird to obtain the
SearchServe
There is some interesting information coming into the site.
A total of 52 users have registered with the site (20 more since Monday).
15 bugs have been reported.
6 enhancements have been requested.
I put together a series of reports:
Defects - vote distribution per component/version:
http://arsw
Thanks for the confirmation David.
This small incident is representative of the kind of information an end user (a
customer) would get, from time to time, from BMC support, which is inaccurate
information to put it nicely In this case, you were able to provide the
correct information, which
>
> Does any one know how can I generate a Historical Fl
>
> Does any one know how can I generate a Historical Flashboard?
>
> I need display for every day Open Tickets and Close Tickets
>
> My cualification criteria is
> For Open Tickets (Variable 1)
> ('Department' = "Dept 1") and ('Status'
David,
You probably have better insight in this area and hence accurate information.
Anyhow, all that I have heard/read over the last few months since BMCUW w.r.t.
CMDB 2.x and ITSM 6.x being supported have been indicative of the ITSM 6.x
patch being most likely a white paper (including some d
I will be out of the office starting 03/22/2007 and will not return until
03/27/2007.
I will respond to your message when I return.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answer
ITSM 7.02 Patch 3
ARS 7.01 Patch 1
In ITSM 7 you can add/remove columns from a table and save your preferences by
user. Is that stored in a form in Remedy or in an ini. I have logged it and
can't seem to find where it is stored. I would like to add like 5 columns, but
make them all hidden
Interesting discussion, but the thread title is a bit misleading...LOL
ITIL is more than a buzzword, but certainly isn't a silver bullet like the
vendors portray it. It is a set of "best practices", or since that phrase is
overused, perhaps a better way to describe it is as a set of "guiding
princ
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