I will be on vacation Thursday, April 4, 2007 and returning Monday, April 9,
2007.
For immediate assistance regarding the Newell Rubbermaid project, please
contact Melanee Davis at [EMAIL PROTECTED]
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Consuming Web Services and using Attachment fieldsI wonder if it has to do
with some sort of a limitation on the IIS server.. Can you attach an
attachment that size from the Mid-Tier?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Beh
Because the log files confirm it takes 35-40 seconds for anything to hit the
AR System, seems to indicate an issues with the load balancer. I agree with
Fred that the sticky timeout setting is a prime suspect. You might also do
a traceroute, just to make sure the routing path between your users a
The Kinetic Data Klink sources are mirrored on the ARSWiki Trac/svn
application for easy browsing and search engine indexing. For the
java junkies out there, there are lots of good examples and ideas in
this software.
Project Information:
- Version: 1.0.1
- License: BSD
- Kinetic Data Klink Home
Sorry for the late reply, meetings all day today. I will try to run the
installer as SHARED instead of upgrade. I was hesitant on just copying
the whole directory as Remedy maybe does some type of file lock on
certain files but wasn't sure. That is good to know that patch 20
didn't include every
I wanted to announce a set of .net utilities hosted on ARSWiki. Many
thanks to Stephen Heider for releasing these under an open source
license and adding these to the ARSWiki site.
http://arswiki.org/projects/dotnetutil
If you want to learn .net, contribute to these .net utilities, or add
addit
Yes, I usually copy the file from the server to my PC and then load it
into the app.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, April 04, 2007 3:36 PM
To: ar
The Product categorization are still what they were in that it is:
Tier 1 Hardware
Tier 2 Computer
Tier 3 Laptop
This should reduce your headaches.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 4 Apr 2007 5:03 PM
Subject: Operational Cate
Hi,
Has anyone attempted to use a filter (web service action) to consume a
remote web service which mapped an attachment field? The basic workflow
seems to work reliably including pushing the attachment data to the
remote web service. An error (ARERR 8939) occurs however, whenever I
try to push
Hi All -
Within 7.0, my understanding is that the operational categories is a listing
of the operational services that the help desk provides, such as adding user
accounts, changing server passwords. And the operational catalog contains
items that represent symptoms of incidents or pro
Yup, same thing happened here when we had the DST change in the US.
Some of our users manually set their Time Zone in the User Tool so I had
them clear it out and that fixed it.
Darren Lau
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hey, does the LogAnalysis.mdb work with server-side SQL log files
generated on remedy 6.3 no patch systems?
I am trying to load a file and keep getting the error message of "No
Current Record." Whenever I hit the 'Load Log File' button.
Thanks!
Gary Opela
__
Fred,
You just might be right.. I had that issue on a recent engagement and
reconfiguring the sticky timeout did work for us..
Joe
- Original Message
From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, April 4, 2007 2:01:15 PM
Subject: Re: Load Bal
Thank you! Worked like a charm! :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 04, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Forms and Key Fields
It needs a unique
Lisa,
It's prompting for a Request ID field that has to be a character field of
length 6-15 characters.. hope this helps..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa
Sent: Wednesday, April 04, 2007 1:46
Because that is the length of the request_id field on all Remedy forms and
request_id is the primary key.
On 4/4/07, Kemes, Lisa <[EMAIL PROTECTED]> wrote:
Another question about View Forms.
Here is my SQL View:
SELECT Vendor as VendorName, sum(RECORD_AMOUNT) as SUM,
Journal_Entry_Date FROM
Thank you Matt. That worked perfectly!
There are several cases where the ManagerLoginID field is empty. Do you
have any suggestions on how to create a rule that will route the request
back to the first approver under this circumstance? Currently if the
ManagerLoginID field is empty, it byp
It needs a unique field as a unique ID and Remedy's unique ID column can
only be 15 bytes long.
One solution is to just add the Oracle Rownum to the query and use that
as the Remedy unique Key column.
SELECT min(ROWNUM) as Entry_ID, Vendor as VendorName,
sum(RECORD_AMOUNT) as SUM, Journal_Entry
Another question about View Forms.
Here is my SQL View:
SELECT Vendor as VendorName, sum(RECORD_AMOUNT) as SUM,
Journal_Entry_Date FROM TIP_MONTHLY_BILLING_DATA Group by Vendor,
JOURNAL_ENTRY_DATE;
When I go to create my View Form, only SUM and Journal_Entry_Date are in
the dropdown list as key
A big THANK YOU! to all who responded.
It sounds like simply not creating the outgoing mailbox entry
is the simplest solution. But I could also have a filter
change the "to" to my email address and I would get all the
test messages.
Two great ideas.
Thanks
Dwayne
Original message
>Da
Thanks everyone!!!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Wednesday, April 04, 2007 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: View Forms and Oracle Data Types
Lisa,
If the JOURNAL_ENTRY_DATE
It was a problem with a missing .so file and yes the way to fix that was to run
the installer to upgrade - else the patch would fail as there would be a
failure to bring up the AR Server..
Cheers
Joe
- Original Message
From: Frank Caruso <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
The people form is a form used by the application you have on your AR Server,
and is generally a subset or a superset (depending on how you are using your AR
Server) of the user form, and hence the numbers would not match in most cases...
Joe
- Original Message
From: John Kelley <[E
Just create a Date field on the view form and tell it that the field is
your JOURNAL_ENTRY_DATE field.
i.e. Create a regular Date/Time field on the View form and on the
Database tab type in the DB View's field name exactly (yes case does
matter here).
Fred
-Original Message-
From: Action
Lisa,
If the JOURNAL_ENTRY_DATE column is a Remedy datetime field, then...
Add a new Datetime field to your Remedy View Form. Open the Field
Properties dialog and select the Database tab. In the View Form section
change the Name field to the name of the field in the SQL View -
JOURNAL_ENTRY_DAT
Since this is a second server (I take it the 1st and the db is already
on patch 20), run the installer and select SHARED for the server type.
If you choose UPGRADE the installer will update the database, if you
choose SHARED the installer will not change the database.
Fred
__
Also have them check the "sticky" timeout setting of the Load Balancer
(the length of time the LB maintains a list of who goes to which
server).
It almost sounds like they are timing out in the LB and it is having to
determine which server they go to again.
Fred
___
Lisa, what if you hid that field, and did a set fields from it to a Remedy
D/T field that is local (not part of the DB table)? That way, ARS would do
the string conversion.
Rick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
UNCLASSIFIED
The People Form holds your "customer" names as well as your licensed
users.
The User Form holds you licensed users.
Sandra Hennigan
OSD Remedy Administrator
Office # 703-602-0980 x174
CACI - Ever Vigilant(tm)
Apparently, there is nothing that cannot happen today. Mark Twain
-
If I recall correctly, I disabled my outgoing email account in the
Mailbox configuration form. This would generate the messages in the
Email Messages form but it wouldn't send them out.
Michael Durrant
[EMAIL PROTECTED]
Share what you know. Learn what you don't.
-Original Message-
Ron and Dwayne,
That is a good way to do it. So is Roger's suggestion of not setting up
the Outgoing mailbox.
To find out for who the record was intended you can add the $Assigned
to$ value to the subject line of the Notification action and use the
dummy email address.
This will help you verify i
Install the email engine. When you configure the email outbox (AR System
Email Configuration form) there is a status field. You can set it to
enable or disabled. Emails do not get sent but will queue up in the AR
System Email messages form. Excellent way to see notifications that
should be
A couple of thoughts:
1. Since the production database has already been upgraded to patch 20 then
I would think re-running the installer on the other box would do nothing to
the database. I believe it checks a table (control???) for the dbase patch
version.
2. If the other box has version of ARS
I created a SQL View:
SELECT Vendor as V, sum(RECORD_AMOUNT) as SUM, Journal_Entry_Date
FROM TIP_MONTHLY_BILLING_DATA
Group by Vendor, JOURNAL_ENTRY_DATE;
I created a View form and the Journal_Entry_Date is coming out like:
106092 or 115164.
When I look at the data types from my SQL Vie
Does anyone know why the members of users form has a different total #
than the members in the people form? Unless its my workflow.
Are they supposed to match?
ARS 6.3
Thanks John
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Dwayne;
You can make a Filter on the Email form that on Submit Takes the info
in the "To" field and adds it to the Body at the top and then sets the
"To" field with a email address that you montor.
This would allow all workflow to work as designed and you can see who
it would go to but it would
Hi,
How do I set a runmacro command line to use a private arserver?
Thanks in advance,
Roger Walls
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Answers Are"
Frank, the first thing I would check is the network routing and the
authentication settings on the load balancer.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Wednesday, April 04, 2007 9:04 AM
To: arslist@ARSLIST.O
We had the post office create a test/dummy account to send the emails to and
then I put a filter, that runs on Submit, on the AR Email Message form that
moves the address in the "To" field to the "From" field (So we know who was
supposed to get the message) and the set the test/dummy email addr
I'm trying to upgrade a secondary server to patch 20. We're running
ARSystem with Oracle under Solaris. We are creating a server group so I
can't use the installer to install the patch as it will touch the
production database. So I'm copying files directly.
While following the directions to do
This may not be the most elegant way, but I just had my email admins
create a dummy account, then changed the e-mail address of every
'person' on my test system to be that dummy account. I added the dummy
account to my Outlook profile, so I can easily monitor the messages. The
only downside is that
Do not set up the Outgoing mailbox and no email will be sent.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 4 Apr 2007 11:28 AM
Subject: When do "Arsystem Email Messages" get created?
Hi Everyone,
We have a test server (ARS 7.01 patch 1, Red-Hat Linux).
Why is it that almost every time I have a problem I take to the list, I
figure it out AFTER I hit the send button?
Thanks to Frank and Frederick. The list is great.
On 4/3/07, Frank Caruso <[EMAIL PROTECTED]> wrote:
** I think it is saying torun all active links that would run on Copy To
New?
I am posting this for another client so I do not have complete details but
am hoping somebody may have thoughts on the issue ...
Env: ARS 7 ITSM V7, Windows 2003 Servers (3 of them in Server Group)
Issue:
Log in through the User tool and hit the load balancer. Load balancer quick
passes them off
Hello Mark,
Our ticket number is ISS03085228. If you would like I could sent you
the detail off-list.
Thanks,
Dave Davis
David J. Davis
SAIC
Senior Software Systems Engineer
Crane Division, Naval Surface Warfare Center (NSWC Crane)
Harnessing the Power of Technology for the Warfighter
Code 0552
Hi Everyone,
We have a test server (ARS 7.01 patch 1, Red-Hat Linux). We
want to know when this system WOULD send out email if it were
a live system, but we don't want it to actually do it. So we
haven't installed the Email Engine because we don't want it
sending out test messages to customers.
TZ is an OS environment variable that can be set at the operating system
level (e.g. SET TZ=PST8PDST), on the WUT through the locale tab in
"Options", or through a preference server. TZ stands for "Time Zone".
If it is set on your server, it most likely would have been done
consciously prior to s
Greetings List,
Previously, I had MidTier 7 and RKM working under HTTPS (port 443) under IIS6
on Windows Server 2003 using ServletExec as my jsp engine.
Well, we ran into some odd RKM behaviour and, have since rebuilt the server.
When running the MidTier installer this time (7.1.01), we noti
David,
I checked and our TIMEZONE file on our Solarius server (our sys admin
knew just what you were talking about) is set to:
TZ=EST5EDT
CMASK=022
Unless these are translated to the long timezone name and then
truncated, I don't think this bug applies to us. Let me know if I am
missing somethin
Has anyone noticed this ...
I have a form "b" that contains a table field "table 1" that references
form "a".
I have an active link on form "b" that does a push fields to form "a" on
"Return/Double Click" and then does a table refresh on "table 1".
What I noticed happening is that the table
Hm, there has got to be an easier method of bolting fields together :-)
You have not blown the field length of the field that is the destination of
that lot have you?
--
Regards
Dave Saville
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Vinso,
On a related note, you can also rename the attachment name at the
database level. Below is a stored procedure in SQL Server format that
is called from workflow. I find it useful to rename the filename in two
circumstances: when the filename is originally generated from workflow
using a G
Use an escalation.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rocky -
Sent: Tuesday, April 03, 2007 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Execute active link or filter of specific time of the day
Can anyone help me cre
Thanks, David,
I am using the 7.01 patch 1 user tool.
Now something I maybe should have said in the initial email.
I used the Migrator tool to move the form and data.
We bought the tool in part to help us move our system
(including Asset Management) to our new platform. But now
that we have i
Is anyone interested in trying to get BMC to offer the IT Service
Management 7.x: Installing and Configuring class (course code:
RSMG-SMIC-0700)
here in ATL? They only need 4 people to put it on the schedule...me being
the first...only need 3 moreanyone interested?
Michiel,
I create 3 filters as you suggested and use goto action. Now it works
like a charm...
Thanks for great help.
On Apr 4, 4:26 pm, Michiel Beijen <[EMAIL PROTECTED]>
wrote:
> Create a set fields action to a characterfield
> Use workflow which searches for the first \ character and use the
You are problem reaching some memory limitation.
For pure readability\comprehension reasons I would break this down into
separate statements.
On 4/4/07, Saravanan Palaniappan <[EMAIL PROTECTED]> wrote:
**
Dear Lister,
I am trying to use a Replace function in remedy in
Dear Lister,
I am trying to use a Replace function in remedy
in which I am getting some problem. Please help me in resolving it.
REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(
REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPLACE(REPL
Hello,
I have a problem with some incidents that have attachment. The problem is
that if we log an incident with an attachement. after a while if some one
referes to that incident .he/she does not see any attachment with incident.
Just the variable above attachment list named " outbound" is equel
Hi David,
I'm actually referring to the message shown on the bottom left of the
application status bar.
It will show as Submit Successful. ID=HDX -> this is the message
that was shown briefly as just gone and cleared the form for new case entry.
In my Previous AR version, after i
Hmm YES, escalation would be more appropriate. You can try the RUN IF
qualification that I gave in my earlier mail.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike White
Sent: Wednesday, April 04, 2007 03:36
To: arslist@A
Hi Rocky,
It's better to create a filter for this. Execute on Submit or Modify
Run If 'Create Date'>=($DATE$+(60*60*18)) AND 'Create
Date'<=($DATE$+(60*60*30)))
Set Field
** set whatever field you want.
Good Luck
-Original Message-
From: Action Request System discussion list(ARSList)
Hi Sita
In the User tool, Tools. Options menu. Change to the Confirmations tab and
check the Confirm After creating New Request checkbox. Is this what you
want?
HTH
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Wi
Create a set fields action to a character field
Use workflow which searches for the first \ character and use the
right part of the string.
Then re-start this workflow, either by using a filter guide or a goto
action, until there is not a \ character left in the string.
This is not as easy as you
Dear Listers,
I had just upgraded my Remedy version from AR 6.0 to AR 6.3.
So now I am using AR 6.3 with Help desk 6.0. After submitting a case, I
can't even get a glimpse of the case number/case ID+.
It was reflected briefly and went off at the bottom left hand of the status
bar. What cause thi
Hello,
I've updated the examples for the ExpertDesk plus library and added an
example for creating an entry. For those who missed the announcement, the
ExpertDesk plus library is an add-on library to the AR System Java API that
aims to simplify api development. It's open source (Apache License),
Hi,
I want to design a filter to notify my user when a file is upload to
an attachment field. I've try to use $attachmentfieldname$ in the
email to get the file name but it is included with path that I want to
remove.
How can I get the file name without the path of the attachment field?
Thanks.
dear lister,
when I use direct access through a URL I can do it with something like
http:///servlet/ViewFormServlet?form=form>&server=&view=&eid=$Request ID$
Instead of going to that view and opening the specified id, I would like
to first check which user is this trying to open that ticket.
S
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