Re: ARS7.1 User Form, "Last Password change for policy" date "1/01/1970" invalid and read-only.

Yes I would correct it directly at DB level since its not a really critical error and only a data issue... since that date field is not a part of the user_cache, it doesn't matter if you correct it from the DB level as you do not have to modify the corresponding entry in the user_cache table to syn

Re: Mid-tier 7.1 ENCRYPT and DECRYPT issues -- ARWARN 9351

Jon Chau wrote: ARWARN 9351 message: Unable to setup data connection, which is preventing the application from working correctly. John, I'm getting that (sometimes) just from changing the user password on a fairly clean test system. 7.1, local ms-sql-05, apache, tomcat 5.5 from ars, jdk1.5.

ARS7.1 User Form, "Last Password change for policy" date "1/01/1970" invalid and read-only.

Hi, newbie here, I have installed the 7.1 server on Win32 with MS-SQL and midtier. When I tried to make a change to the 'Demo' user in the User form of the admin console, I get an error: "Format of date or time value is not recognized. : Last Password Change For Policy (ARERR 9376)" The value

Re: Oracle Remedy installation

Is this a windows install or a UNIX? If UNIX, have you set the set the environment needed by the Oracle Client so that the installation script can connect to the database? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ma

Re: Vendor Form - Active Directory

Thank you, thank you, thank you..this fixed it! "Grooms, Frederick W" <[EMAIL PROTECTED]> wrote: ** Change the definition of your field (in the Database tab of the Admin tool) Make the Vendor Information Name for memberOf = memberOf[*,] The [*,] tells the system that it is a m

Re: Remedy SQL query assistance... Please Help.

If you are using SQL directly to the database then you have to do all of the translations for Selection Fields and Date (Date/Time, Date, and Time) Fields yourself. Selection Fields like Status are stored in the database as integers (1st selection = 0, 2nd selection = 1, ...) Date Fields are stor

Re: Vendor Form - Active Directory

Change the definition of your field (in the Database tab of the Admin tool) Make the Vendor Information Name for memberOf = memberOf[*,] The [*,] tells the system that it is a multivalued field and to separate each value with a comma (you could also use a Semi Colon instead of a comma if you

Remedy SQL query assistance... Please Help.

We would like to do this in Access but are running into an issue with extra characters being recognized and fails to connect, currently running this in Excel. We are going to use the "< Closed" option due to it being the last in the list. And since this is going to be a process that is automated an

Vendor Form - Active Directory

All, I have created a Vendor form that looks into Active Directory. I can see all the fields, but the memberOf field is only showing part of the data from AD. I increased the field length to 0 in Remedy to see if that made a difference, but it does not. The memberOf field is a multivalued a

Re: Oracle Remedy installation

I remember having issues when the Oracle ARSystem table space was not sized correctly and we did not have the database setup to auto extend - or something like that. There wasn't much clue in the Remedy logs that this was the problem but there was in the Oracle logs. On Dec 18, 2007 4:12 PM, Maha

Re: Oracle Remedy installation

I believe Remedy 7 Requires the 32-bit Oracle 10gR2 database client for connecting to the Oracle database What point in the install does it stop? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [E

OT--- Remedy Engineer/Administrator needed--OCONUS-IRAQ

The annualized compensation package for this position has been increased to $275,000 (inclusive-base plus foreign service and hazardous/dangerous duty pay). Remedy Engineer for deployment to IRAQ to work on a major contract which requires excellent skill sets, US Citizenship and a current

Oracle Remedy installation

We are trying to do a new installation of Remedy 7.1 on an Oracle 9i database. The installation doesn't complete and there is nothing in the log files. We are new to Oracle. Is there anyone that can point us where to look for the problem? We have a ticket open with BMC but so far no response

ARS ODBC and IIS v6 compatibility

Hello all, We are using the packaged ODBC driver as part of Remedy User 6.03.00. This ODBC driver is installed on an IIS 6 box; it is not set in IIS 5 isolation mode. The web application developer is interfacing with this ODBC driver via ASP.NET 2.0. The ARS database is DB2. We are receiving th

Mid Tier Web Services

We designed a custom web page #1 with a URL that opens web page #2. On Web page #2 there is another URL that opens the remedy login. When the user logins in to remedy – a custom web page opens that our end-users want to modify.  This web page is the not the Remedy OOB home page, and has s

Re: Crystal Crosstab not running correctly in Remedy.

David, I'm guessing you're using an active link with a open window action as a window type of report. There's a tab there called Qualification, with a blank space for you to fill in a qualification to use. Are you using that or are you instead relying on Crystal's selection criteria. I find

Re: Open URL from Mid Tier

SOLVED Much thanks to Wes Nichols for helping me on this one. He had suggested maybe there was an issue with the URL itself. There was a space in the URL, but I didn't think that was an issue because it worked with the WUT. What a poor assumption that was. He had suggested encoding the url, so

Re: User Tool - Server List Disappears

It sounds like something is deleting the files in your home directory. The list of servers is stored in the AR file in that directory. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, December

Re: API entry ITSM 7

Brandi, you need to submit your record to the SRM:RequestInterface_Create form, which will then do the necessary validation (and retrieval of fields like Group IDs) and push the record out to the customer facing forms. Rick On 12/18/07, Brandi Barbour <[EMAIL PROTECTED]> wrote: > > All, > I am us

Crystal Crosstab not running correctly in Remedy.

AR System 7.00.01 Sun Server Client 7.01.00 Crystal 11. We have created a Crystal Report that is a Crosstab (Our first time with a Crosstab report). This report asks for a start date and a end date to limit the output. We have the fields in the Select expert and when we run the report from Cr

Re: OT: User Tool - Server List Disappears

THANK YOU - thought I was losing my mind ;-) On 12/18/07, Ben Cantatore <[EMAIL PROTECTED]> wrote: > > ** > I had the exact same issue, patch 3 and above corrects this. Don't know > if its listed as a defect or not, but it stopped occurring when I went to > that patch. Also, I'm guessing you s

Re: OT: User Tool - Server List Disappears

I had the exact same issue, patch 3 and above corrects this. Don't know if its listed as a defect or not, but it stopped occurring when I went to that patch. Also, I'm guessing you sign on as various user probably to test. I found my settings tended to disappear mostly when I was on as a dif

OT: User Tool - Server List Disappears

Has anyone seen the list of Servers disappear under "Accounts"? I have two servers listed and I go to login again, and my two servers are gone. I am running Windows 2000 Professional - Service Pack 4, User Tool - 7.0.01Patch 002, Admin Tool - 7.00.01 Patch 002. This has happened 3 times today.

Re: Open URL from Mid Tier

I really am leaning towards a permissions issue. The shares have to have explicitly stated which users have permission, and I am guessing, since I'm running IIS on my mid-tier, that my remedy application is just running with the local system account on my web server, and that is what needs access t

Re: Open URL from Mid Tier

I put a test button on my support console with an AL that had the hard coded Run Process of PERFORM-ACTION-OPEN-URL new "file://server/share" and it worked for me in the Mid Tier. It's possible the field isn't getting propagated with data before the Run Process AL fires (I've had that happen with

Re: Open URL from Mid Tier

That sounded promising, but didn't work, however it does work in a browser if I do it manually. I wonder if there is indeed a permissions issue... Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 -Original Message- From: Action Request System disc

Question: Config Broadcast

Does anyone know the difference between the "Broadcast End Date" and the "System Broadcast End Date" in the Config Broadcast Form? I looked in the BMC Remedy IT Service Management 7.0 Configuration Guide and there is no documentation regarding these fields. >From what I can tell if I don't popula

Re: Open URL from Mid Tier

You can use file://servername/share ... -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan Sent: Tuesday, December 18, 2007 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Open URL from Mid Tier You could make a qu

API entry ITSM 7

All, I am using an API to insert records from a .Net interface. The records are being inserted into the SRM:Request form so the remedy otb workflow can handle everything else. All is well except when insterting the record I am getting an error that there are not any groups to autoassign the ticket

Re: Open URL from Mid Tier

You could make a quickie ASP/PHP page to put on your mid tier server for the links and have it list the files present on those shares? Or a page that will serve up the file you pass to it in a variable. Sucks to have to add the extra step, don't know how to open a network share from inside of the M

Re: JNI Method

If you can you may want to stop/restart the apache service on the mid-tier server and see if that solves the issue. May be a drastic step, though, depending on your organization. Naturally, make sure everyone is logged out of the mid-tier before taking this action. Let us know if this fixes it

Re: Open URL from Mid Tier

Okay, this is it. Using \\\ will not work in the Mid-Tier like it does in the WUT because the command is processed by the web server, I can only guess. If I put in a real URL, such as www.cnn.com or whatever, then it works as expected. Shoot, and all these pages I need are really just on a share o

Re: JNI Method

Thanks for that JT. I restarted the Tomcat and the user isn't getting the error anymore. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message---

Re: Open URL from Mid Tier

Patrick, thanks for the response, even though you ARE retired! There is a second ", if you look, the first " is at the beginning of the PERFORM line. Remedy put those in, I didn't. $536870915$ contains a URL string. It works in the WUT, not in Mid Tier. Does anyone out there actually use PERFOR

Re: JNI Method

We're using the OOB Tomcat that came with the install. Apache Tomcat/5.5.17 - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message- F

Re: JNI Method

Dan, what servlet container server are you using? Tomcat, Servlet Exec, something else? JNI is Java Native Interface and may mean your servlet container server is on the fritz. It may just need a restart. J.T. Shyman Column Technologies _ From: Action Request System discussi

Re: Open URL from Mid Tier

You're not taking those nasty statin drugs are you? They can make your mind forget things.. ya know.. http://www.spacedoc.net/lipitor_thief_of_memory.html It happened to me! On Dec 18, 2007 12:35 PM, patrick zandi <[EMAIL PROTECTED]> wrote: > Two things I see in the logs as possible problems.

JNI Method

Anyone run into this error before? Error just started happening today and there were no changes to the system. 7.0.1 Mid Tier and ARS Windows 2003 This error happens when a table is refreshed in the Mid Tier Exact error is Could not resolve the JNI method: findAndIterate();iteratorCallback (ARE

Re: Open URL from Mid Tier

Two things I see in the logs as possible problems. No Value in the " " Field listed.. And The Second " is missing.. which is why there might not be a value listed. I know you Gary, and based on your performance you more than likely did it correctly and just not typed correctly. So I hope you figu

Re: Open URL from Mid Tier

Yeah, I mis-typed. I have PERFORM-ACTION-. It's just not doing anything whenever I try to use it on the Mid-Tier. It works fine in the WUT. Here are what the logs from the Web look like whenever I click on the button: ActiveLink: ST: Software Packages: Button - Download True actions: action

Re: Question: ITSM 7.0 - Relationships

Hello T. , I just ran into almost the same case couple of days ago. Just use "Duplicate of" relationship type could do the trick. When the original incident is solved, others would be completed automatically. You don't have to close them individually. That's the OOTB design. D

Re: Question: ITSM 7.0 - Relationships

The reason I ask is according to the ITIL process you are suppose to open a ticket every time a user calls. So if 50 people call about the Server being down then you would have 50 Incidents. You would not want to close 50 Incidents individually. On 12/18/07, Lammey, Peter A. <[EMAIL PROTECTED

Re: Question: ITSM 7.0 - Relationships

Ty, I think there is a white paper that explains the nature of the entity relationships better than the base documentation does. I'm pretty sure it's either on the support site or in the Dev. Network. I found it helpful. Rick On 12/18/07, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > > ** I thi

Re: Restricting User for accessing certain forms on Midtier

I would also add one thing, Create an Access Log form, and push in who is doing this.. then you can Record flagrant violations and keep track. On Dec 18, 2007 2:50 AM, Joe D'Souza <[EMAIL PROTECTED]> wrote: > ** Extending Misi's suggestion, > > Besides just giving an error or a warning, you can h

Re: Question: ITSM 7.0 - Relationships

Morning Ty, It depends on the type of relationship you choose I believe. I'm not on my system right now, so I can't check , but I think Related To performs the action you require. Mary _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Beha

Re: Question: ITSM 7.0 - Relationships

I think it will only close all the related incidents in ITSM 7.0 if the relationship of the other incidents are "Duplicates Of" the ticket that you are closing. Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 From: A

Re: Open URL from Mid Tier

Isn't it PERFORM-ACTION-OPEN-URL new That's what I use and it works correctly >From the Admin tool Help screen PERFORM-ACTION-OPEN-URL [] Opens the specified URL in a browser. For the Windows client, a browser is opened. For the web client, the URL is opened as follows: To open the page i

Open URL from Mid Tier

Noob question (Having a mental block for some reason today) Guys, sorry if this has already been discussed, I didn't have time to mill through the list yet. I need to do a PERFORM-ACTIONS-OPEN-URL new in the Mid-Tier. It works in the client, but not the mid-tier. How are you all doing it?

Question: ITSM 7.0 - Relationships

Correct me if I am wrong, but I thought that when you related an Incident to another Incident or multiple Incidents that when you closed the Incident it would close ALL other related Incidents? Thanks. ___ UNSUBSCRIBE or

Re: Restricting User for accessing certain forms on Midtier

Another option would be to put the page in an iframe or a view field (visualization field in ARS 7+) to mask the URL. This may not keep the more advanced users from figuring out the URL in the iframe/VF and putting the address right in the browser address field. If it needs to be more secure then

Problem viewing related CIs

I have a user with Asset Viewer permissions, and restricted company access. When this user opens a person record he cannot see a related CI (Equipment Class). When he goes to the Asset Management console he CAN search for and view that same CI. Anyone have an idea about why the record wouls n

RES: Max Number of Users at the same time

Thanx for all support! It's really usefull... So, how can I use this via "Load Runner" testing tool? Thanks again... Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br [EMAIL PROTEC

Re: Restricting User for accessing certain forms on Midtier

I believe that adding an activelink and setting up some permissions groups and running the actively described below with the permission set to the group and adding people entries to the deny service group.would work. Else set the forms permissions to the administrator group only and insure that the

Re: Problem in capturing the records listed by a Get List operation using workflows though they are displayed in Midtier Logs

Hi Tarun, Thanks for the reply. Its true if there are records already submitted in the form we can view through the result list and use them. The problem that we are facing is in *retreiving the set of records that are returned on consuming a Get list web service and then storing it to a form*whi

Sherry Zhang/STLS/FRS is out of the office.

I will be out of the office starting 12/17/2007 and will not return until 01/02/2008. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsp

Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

This is a tricky one, the attachment isn't actually updated in the DB. However, the WUT will create a temp file somewhere to show and open the attachment. If you change the attachment the temp file is changed. Now when you open the same temp file is opened again, it is not overwritten. It appears t

Re: Restricting User for accessing certain forms on Midtier

Using the access control (form permissions) that the AR System provides would be your best option IMHO. Hugo On Dec 18, 2007 9:33 AM, vikas kapoor <[EMAIL PROTECTED]> wrote: > ** Hi Misi, > > Thanx for the reply. But this change would restrict all the users for > accessing the forms. > How could

Re: Restricting User for accessing certain forms on Midtier

Hi Misi, Thanx for the reply. But this change would restrict all the users for accessing the forms. How could i restrict it for some specific user? Thanks in Advance !! -Vikas Kapoor - Original Message From: Misi Mladoniczky <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, D