Hi Misi,
Thanx for the reply. But this change would restrict all the users for accessing
the forms.
How could i restrict it for some specific user?
Thanks in Advance !!
-Vikas Kapoor
- Original Message
From: Misi Mladoniczky [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday,
I will be out of the office starting 12/17/2007 and will not return until
01/02/2008.
I will respond to your message when I return.
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Hi Tarun,
Thanks for the reply. Its true if there are records already submitted in the
form we can view through the result list and use them.
The problem that we are facing is in *retreiving the set of records that are
returned on consuming a Get list web service and then storing it to a
I believe that adding an activelink and setting up some permissions
groups and running the actively described below with the permission set
to the group and adding people entries to the deny service group.would
work. Else set the forms permissions to the administrator group only and
insure that
Thanx for all support!
It's really usefull...
So, how can I use this via Load Runner testing tool?
Thanks again...
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologies
http://www.cinq.com.br
[EMAIL
I have a user with Asset Viewer permissions, and restricted company
access. When this user opens a person record he cannot see a related CI
(Equipment Class). When he goes to the Asset Management console he CAN
search for and view that same CI.
Anyone have an idea about why the record wouls
Another option would be to put the page in an iframe or a view field
(visualization field in ARS 7+) to mask the URL. This may not keep
the more advanced users from figuring out the URL in the iframe/VF and
putting the address right in the browser address field. If it needs
to be more secure
Correct me if I am wrong, but I thought that when you related an Incident to
another Incident or multiple Incidents that when you closed the Incident it
would close ALL other related Incidents?
Thanks.
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Isn't it PERFORM-ACTION-OPEN-URL new URL
That's what I use and it works correctly
From the Admin tool Help screen
PERFORM-ACTION-OPEN-URL [current or new]URL_string
Opens the specified URL in a browser. For the Windows client, a browser
is opened. For the web client, the URL is opened as
I think it will only close all the related incidents in ITSM 7.0 if the
relationship of the other incidents are Duplicates Of the ticket that
you are closing.
Thanks
Peter Lammey
ESPN MIT Technical Services Applications Management
860-766-4761
From:
Noob question (Having a mental block for some reason today)
Guys, sorry if this has already been discussed, I didn't have time to
mill through the list yet.
I need to do a PERFORM-ACTIONS-OPEN-URL new URL in the Mid-Tier. It
works in the client, but not the mid-tier. How are you all doing
Morning Ty,
It depends on the type of relationship you choose I believe.
I'm not on my system right now, so I can't check , but I think Related To
performs the action you require.
Mary
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
Ty, I think there is a white paper that explains the nature of the entity
relationships better than the base documentation does. I'm pretty sure it's
either on the support site or in the Dev. Network. I found it helpful.
Rick
On 12/18/07, Lammey, Peter A. [EMAIL PROTECTED] wrote:
** I think
The reason I ask is according to the ITIL process you are suppose to open a
ticket every time a user calls. So if 50 people call about the Server being
down then you would have 50 Incidents. You would not want to close 50
Incidents individually.
On 12/18/07, Lammey, Peter A. [EMAIL
Hello T. ,
I just ran into almost the same case couple of days ago.
Just use Duplicate of relationship type could do the trick.
When the original incident is solved, others would be completed
automatically.
You don't have to close them individually.
That's the OOTB design.
Yeah, I mis-typed. I have PERFORM-ACTION-.
It's just not doing anything whenever I try to use it on the Mid-Tier.
It works fine in the WUT.
Here are what the logs from the Web look like whenever I click on the
button:
ActiveLink: ST: Software Packages: Button - Download
True actions:
Two things I see in the logs as possible problems.
No Value in theField listed..
And The Second is missing.. which is why there might not be a value
listed.
I know you Gary, and based on your performance you more than likely did it
correctly and just not typed correctly.
So I hope you figure
Anyone run into this error before? Error just started happening today
and there were no changes to the system.
7.0.1 Mid Tier and ARS
Windows 2003
This error happens when a table is refreshed in the Mid Tier
Exact error is
Could not resolve the JNI method:
findAndIterate();iteratorCallback
You're not taking those nasty statin drugs are you? They can make your mind
forget things.. ya know..
http://www.spacedoc.net/lipitor_thief_of_memory.html
It happened to me!
On Dec 18, 2007 12:35 PM, patrick zandi [EMAIL PROTECTED] wrote:
Two things I see in the logs as possible problems.
Dan, what servlet container server are you using? Tomcat, Servlet Exec,
something else?
JNI is Java Native Interface and may mean your servlet container server is
on the fritz. It may just need a restart.
J.T. Shyman
Column Technologies
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From: Action Request System
We're using the OOB Tomcat that came with the install.
Apache Tomcat/5.5.17
-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings Loan Association, F.A.
Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
-Original Message-
Patrick, thanks for the response, even though you ARE retired!
There is a second , if you look, the first is at the beginning of the
PERFORM line. Remedy put those in, I didn't. $536870915$ contains a URL
string. It works in the WUT, not in Mid Tier.
Does anyone out there actually use
Thanks for that JT. I restarted the Tomcat and the user isn't getting
the error anymore.
-
Dylan Wheeler
Production Control Analyst Principal
IT Operations
Downey Savings Loan Association, F.A.
Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
-Original Message-
Okay, this is it. Using \\servername\path will not work in the
Mid-Tier like it does in the WUT because the command is processed by the
web server, I can only guess. If I put in a real URL, such as
www.cnn.com or whatever, then it works as expected.
Shoot, and all these pages I need are really
If you can you may want to stop/restart the apache service on the mid-tier
server and see if that solves the issue. May be a drastic step, though,
depending on your organization. Naturally, make sure everyone is logged out
of the mid-tier before taking this action.
Let us know if this fixes
You could make a quickie ASP/PHP page to put on your mid tier server for
the links and have it list the files present on those shares? Or a page
that will serve up the file you pass to it in a variable. Sucks to have
to add the extra step, don't know how to open a network share from
inside of the
All,
I am using an API to insert records from a .Net interface. The records
are being inserted into the SRM:Request form so the remedy otb workflow
can handle everything else. All is well except when insterting the
record I am getting an error that there are not any groups to autoassign
the
You can use file://servername/share ...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Tuesday, December 18, 2007 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Open URL from Mid Tier
You could make a
Does anyone know the difference between the Broadcast End Date and the
System Broadcast End Date in the Config Broadcast Form?
I looked in the BMC Remedy IT Service Management 7.0 Configuration Guide and
there is no documentation regarding these fields.
From what I can tell if I don't populate
That sounded promising, but didn't work, however it does work in a
browser if I do it manually. I wonder if there is indeed a permissions
issue...
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System
I put a test button on my support console with an AL that had the hard
coded Run Process of
PERFORM-ACTION-OPEN-URL new file://server/share
and it worked for me in the Mid Tier.
It's possible the field isn't getting propagated with data before the
Run Process AL fires (I've had that happen with
I really am leaning towards a permissions issue. The shares have to have
explicitly stated which users have permission, and I am guessing, since
I'm running IIS on my mid-tier, that my remedy application is just
running with the local system account on my web server, and that is what
needs access
Has anyone seen the list of Servers disappear under Accounts?
I have two servers listed and I go to login again, and my two servers are
gone.
I am running Windows 2000 Professional - Service Pack 4, User Tool -
7.0.01Patch 002, Admin Tool -
7.00.01 Patch 002.
This has happened 3 times today. I
I had the exact same issue, patch 3 and above corrects this. Don't know
if its listed as a defect or not, but it stopped occurring when I went to
that patch. Also, I'm guessing you sign on as various user probably to
test. I found my settings tended to disappear mostly when I was on as a
THANK YOU - thought I was losing my mind ;-)
On 12/18/07, Ben Cantatore [EMAIL PROTECTED] wrote:
**
I had the exact same issue, patch 3 and above corrects this. Don't know
if its listed as a defect or not, but it stopped occurring when I went to
that patch. Also, I'm guessing you sign on
AR System 7.00.01
Sun Server
Client 7.01.00
Crystal 11.
We have created a Crystal Report that is a Crosstab (Our first time with a
Crosstab report). This report asks for a start date and a end date to limit the
output. We have the fields in the Select expert and when we run the report from
Brandi, you need to submit your record to the SRM:RequestInterface_Create
form, which will then do the necessary validation (and retrieval of fields
like Group IDs) and push the record out to the customer facing forms.
Rick
On 12/18/07, Brandi Barbour [EMAIL PROTECTED] wrote:
All,
I am using
It sounds like something is deleting the files in your home directory.
The list of servers is stored in the AR file in that directory.
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday,
SOLVED
Much thanks to Wes Nichols for helping me on this one. He had suggested
maybe there was an issue with the URL itself.
There was a space in the URL, but I didn't think that was an issue
because it worked with the WUT. What a poor assumption that was.
He had suggested encoding the url, so
David,
I'm guessing you're using an active link with a open window action as a
window type of report. There's a tab there called Qualification, with a
blank space for you to fill in a qualification to use. Are you using that
or are you instead relying on Crystal's selection criteria. I find
I believe Remedy 7 Requires the 32-bit Oracle 10gR2 database client for
connecting to the Oracle database
What point in the install does it stop?
Fred
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L
I remember having issues when the Oracle ARSystem table space was not sized
correctly and we did not have the database setup to auto extend - or
something like that. There wasn't much clue in the Remedy logs that this was
the problem but there was in the Oracle logs.
On Dec 18, 2007 4:12 PM,
All,
I have created a Vendor form that looks into Active Directory. I can
see
all the fields, but the memberOf field is only showing part of the data
from
AD. I increased the field length to 0 in Remedy to see if that made a
difference, but it does not. The memberOf field is a multivalued
We would like to do this in Access but are running into an issue with
extra characters being recognized and fails to connect, currently
running this in Excel. We are going to use the Closed option due to
it being the last in the list. And since this is going to be a process
that is automated and
Change the definition of your field (in the Database tab of the Admin
tool)
Make the Vendor Information Name for memberOf = memberOf[*,]
The [*,] tells the system that it is a multivalued field and to separate
each value with a comma (you could also use a Semi Colon instead of a
comma if you
If you are using SQL directly to the database then you have to do all of
the translations for Selection Fields and Date (Date/Time, Date, and
Time) Fields yourself.
Selection Fields like Status are stored in the database as integers (1st
selection = 0, 2nd selection = 1, ...)
Date Fields are
Thank you, thank you, thank you..this fixed it!
Grooms, Frederick W [EMAIL PROTECTED] wrote: ** Change the definition
of your field (in the Database tab of the Admin tool)
Make the Vendor Information Name for memberOf = memberOf[*,]
The [*,] tells the system that it is a
Is this a windows install or a UNIX? If UNIX, have you set the set the
environment needed by the Oracle Client so that the installation script can
connect to the database?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of
Hi, newbie here,
I have installed the 7.1 server on Win32 with MS-SQL and midtier.
When I tried to make a change to the 'Demo' user in the User form of the
admin console, I get an error:
Format of date or time value is not recognized. : Last Password Change
For Policy (ARERR 9376)
The value
Yes I would correct it directly at DB level since its not a really critical
error and only a data issue... since that date field is not a part of the
user_cache, it doesn't matter if you correct it from the DB level as you do
not have to modify the corresponding entry in the user_cache table to
Jon Chau wrote:
ARWARN 9351 message:
Unable to setup data connection, which is preventing the application
from working correctly.
John, I'm getting that (sometimes) just from changing the user password
on a fairly clean test system.
7.1, local ms-sql-05, apache, tomcat 5.5 from ars,
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