Still the database need to keep up all the work regardless of which
thread doing the work.
--
Jarl
On Dec 19, 2007 10:59 PM, Robert Halstead <[EMAIL PROTECTED]> wrote:
> ** Ahh, I see. I was wrong then thinking that the admin queue was the only
> one that had database access. So, then let me as
You will have to turn on the api logging to know why. Because the
escalation is single threaded, it only processes a single record at a
time in the stack of records it will execute against. If you are
tripping things like arf plugins or other things that occupy other
threads (fast/list), it is de
Please correct me if I'm wrong, but I thought actions occurring with
escalations stay within the escalation thread (even filters, etc.) in
6.x and 7.x?
This negated the capability to have an escalation do a Set Field of
Delete = Yes, and then having a filter do the actual delete -- instead
of run
I will be out of the office starting 12/19/2007 and will not return until
12/27/2007.
I will respond to your message when I return.
Jefferies archives and monitors outgoing and incoming e-mail. The contents
of this email, including any attachments, are confidential to the ordinary
user of the
Another funny thing, not only could I not log into Remedy, but couldn't log
into it using the admin tool..
On Dec 19, 2007 3:39 PM, Robert Halstead <[EMAIL PROTECTED]> wrote:
> This is a custom app, and I could see updating other forms as an issue.
> Looking at the workflow, we seem to just doing
This is a custom app, and I could see updating other forms as an issue.
Looking at the workflow, we seem to just doing a lookup on the group form
and setting a field on the ticket being closed. It wasn't using an index for
the search. We are also inserting another ticket into a different form but
The main things to look for are how many other forms are updated when a
ticket is closed and are they updated using indexes. You don't specify
if this is a custom application or a Remedy OTB App.
The first thing that comes to mind preventing users from logging in is
that the database may be gett
Hi, just to let you know about this new versions of complete ITSM suite and
Knowledge Management.
Both Available on EPD site.
Pedro
MX
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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Robert Halstead
Sent: Wednesday, December 19, 2007 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Handling 10,000+ tickets in an escalation
** Ahh, I see. I was wrong th
Yes, you'd have a join form between the two. The two fields needed would
be, MinRecord and MaxRecord. When the MaxRecord is set a filter would
set the MinRecord to be 10k less. Then you can just use 'Case ID' >=
$MinRecord$ and 'Case ID' < $MaxRecord$ in your escalation qual. Have
another escalati
so then the escalation would run on a join form of the two correct? That's
a great idea Dylan. Never thought of that.
On Dec 19, 2007 2:57 PM, Wheeler, Dylan <[EMAIL PROTECTED]> wrote:
> As to the last part, you could use a helper form to store the highest
> record you want to process. Then aft
Ahh, I see. I was wrong then thinking that the admin queue was the only one
that had database access. So, then let me ask this. If the fast and list
queues hold their own database connection and are multithreaded, and we
currently have our queue sizes setup up so that the minimum is 1 and the
ma
As to the last part, you could use a helper form to store the highest
record you want to process. Then after the escalation has run add 10k to
the field. It's what we had to do with Remedy - LDAP integration back in
5.x when Remedy paging wasn't too swift.
-
Dylan Wheeler
Production
The admin queue is single threaded, but it is only used for admin
(specific) operations.
The escalation queue, in your version, is single threaded.
The fast/list queues are multi-threaded; this is where the bulk of the
work is performed.
Each thread, for each queue, has its own db session.
Take a
Hola Pedro,
El detalle es que no hemos hecho nada en la bd. Sabras como quitar el problema.
Saludos
- Mensaje original -
De: Pedro Cardoso [EMAIL PROTECTED]
Enviado: 19/12/2007 02:59 p.m. CST
Para: arslist@ARSLIST.ORG
Asunto: Re: Shcema error (403)
Mary, este error ocurre cuando real
Gracias Pedro,
Lo malo es que no hicimos nada y ahora tenemos el problema. Sabras que podemos
hacer?
Gracias
- Mensaje original -
De: Pedro Cardoso [EMAIL PROTECTED]
Enviado: 19/12/2007 02:59 p.m. CST
Para: arslist@ARSLIST.ORG
Asunto: Re: Shcema error (403)
Mary, este error ocurre c
Hello all,
First off, we are using AR Server 6.3 patch 22. We have a escalation that
automatically moves our incident tickets from resolved to closed after 48
hours of the ticket being resolved. We recently resolved around 40,000
tickets a couple of days ago not thinking of this escalation. Wel
Mary, este error ocurre cuando realizan cambios directamente en las tablas o
cuando estuvieron actualizando algun formulario y no se guardo correctmente.
Este es el error de Remedy.
*
ARERROR 403
*
Error
The form definition file field count does not match number of fields in the
file.
The num
Hi,
Im getting a 403 error (in one table) when I startup the remedy server.
The table is showing at Sybase but at the Admin tool is not. Could
someone help me to check it?
Regards,
*** Funciona... Pero no es perfecta *** Ricardo Sánchez (Iusacell)
Kathy,
You don't have to install CR on the Remedy Server. When you install the client
User tool, the installer puts a run-time environment onto your local computer.
This lets the users run Crystal reports either from the Report menu, or from a
button on a Remedy form that launches an Active L
I was afraid of that. The problem is that the users want to be able to
run the report and have basically the finished product without having to
manipulate the data in any way.
I may have to investigate using DDE (...arggg) or OLE, which I know
almost nothing about and looks like it would be quite
Hello all;
I'm putting together the "generic system" of everything so to say, Windows
2003, SQL 2005, ARS 7.1, ITSM 7_0_2 plus patch 6 (IM/PM/AM/SLM), and when I
attempt to install SRM Module I noted the following bugs :(
To start off with, the form SRM:AppTargetData was not imported due to data
Thanks for the ideas everyone!
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, December 19, 2007 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing X and Y coordinates
I've
Andy,
Even in the WUT the report feature would not include summation to the
.csv file format.
Just rows and columns.
You can easily open it in Excel and do some grouping, sorting and
calculations there.
HTH,
John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Mar
Has anyone used the Report Creator Form to create a reports that does a
SUM operation (statistics tab) and output to a csv file?
Mine seems to work fine when creating in the Remedy report format
(.rep), but the SUM operation results are not included when I create in
csv format?
Thanks,
Andy L.
What we have done is create a custom web page outside of remedy that is
the default for remedy. There we have links that depending on what they
click on with either prompt for a login or just take them to the remedy
page by automatically logging them into the system. For us we have setup
normal
Where can I find a White paper on setting Remedy up with Crystal Reports IX?
To set Crystal Reports IX up with Remedy, do I install Crystal on the Remedy
Server, or can this be installed on a separate server. Is there a
particular directory I need to install Crystal into? I'm not sure of
We designed a custom web page #1 with a URL that opens
web page #2.
On Web page #2 there is another URL that opens the
remedy login. When the user logins in to remedy and a custom web
page opens that our end-users want to modify. This custom web page is the
not the Remedy
OOB home page, and
Well, that is one of the main reasons for the Interface_create form - to
collect and validate the data prior to creating a Request. You will either
have to put some dummy data in the fields it requires, or disable the
validation workflow (not recommended, due to probably downstream effects).
In t
I've always wanted to do this, or to change the size of a field, say
almost making it 3-d like so if it were required, you could really
emphasize a field.
It might not look good, I've never gotten to try it out because it
doesn't exist!
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Commu
Thanks for the information Rick. When I change the form to use
SRM:RequestInterface_Create it asks for a Person ID, login Id and a few
other fields. The user entering the ticket does not have a person id in
the People form in the remedy system. If I choose a generic account to
hardcode to that f
Classification: UNCLASSIFIED
Caveats: NONE
One way to do this is to use multiple buttons and hide one and show the
other. The effect is to change position on the screen. In the old days,
a common practice was to stack buttons on top of one another and only
show the ones appropriate to the workfl
ARS 7.0.01 Patch 3
Mid-Tier 7.0.01 Patch 3
It seems to me the Close Window action on the Mid-Tier just simulates a
browser "Back" button click. Has anyone else found this behavior?
The information contained in this email may be privileged, confidential or
otherwise protected from disclosure.
Misi:
We had a similar issue where NULL values returned from the AR Web
Service that caused errors like 'Object reference not set to an
instance of an object.' To bypass that we came up with default
dateTime/integer values(like 1975-01-01T00:00:00-05:00) which the .NET
code would ignore. This will
As a general rule nope.
On the Mid-tier then if you can write some javascript and know enough
about CSS (Cascading Style Sheets) then you can go outside the ARS
universe and get the job done for that client. ( also be mindful of
browser differences.)
I doubt that helps but that is what I know ab
Is there a way to change the X and Y coordinate of a field or button
when certain criteria is met?
Lisa
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Remedy will work with the 9i client. I have installed it on 9i with no
problems.
The problem does not appear to be database related as it fails while extracting
the binaries.
The tablespace was configured for 1 gig, with temp space at 100 meg. While
this is small, it's all the space that was
It is a unix installation and we have set the environment needed by the Oracle
client.
Janet Mahan
Network Systems Administrator II
EMBARQ
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This e-ma
Rabi - i'm curious if you got this working?
Thanks!
On 12/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote:
>
> Funny that you guys are talking about SLAs on tasks.
> We will be building just that fairly soon (in ITSM 7).
>
> I am not sure if it's a good idea or a workable idea.
> It was not my
It should not be necessary to change the datatype. Strings will always
be ok to send NULL values, not other datatypes as a NULL value is not
valid.
Do you specify minOccurs for the elemets?
--
Jarl
On Dec 19, 2007 11:11 AM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi Jarl,
>
> Yes it does.
Hi Jarl,
Yes it does. We tried it both ways after my original post.
As it turned out, NULL-values was OK for character fields but not for
Integers and Date Fields. By changing the mapping sligthly for Date and
Integer Fields and changing the Properties->Type to string instead of
dateTime/integer/
Does the XML schema states that the elements can be null?
--
Jarl
On Dec 19, 2007 9:50 AM, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:
> Hi,
>
> When a NULL-value is returned from the AR System Web Service, the .net
> developer gets the following error. The problematic XML-tag is the empty
> tag
Hi,
When a NULL-value is returned from the AR System Web Service, the .net
developer gets the following error. The problematic XML-tag is the empty
tag , but it is the same with any
empty tag/field.
There is an error in XML document (4,41)
2007-dec-18 11:31:31 - FINE (com.remedy.log.WEBSERVICES)
We have a Remedy-based application which communicates with several external
non-Remedy applications.
The web-service in Remedy application is mapped to two forms (one-to-many
relation), when one form is submitting web-service request (web-service
input) and the other is supposed to hold the result
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