Please send me the log files
I can help you on this!!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, March 12, 2008 7:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Can't delete a user fro
Conrad,
Whenever the arserverd has consumed more resources than average it doesn't
always mean it has hung. Try turning on the API/SQL combined logs during
such times. It could mean that the arserverd is waiting for available queues
for processing but there are no available queues. It could mean y
I found this on the developer network:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=1082&categoryID=503
On Tue, Mar 11, 2008 at 1:43 PM, William Rentfrow
<[EMAIL PROTECTED]> wrote:
> **
>
> Agreed! Super easy to build.
>
> But even EASIER to download and import :)
>
> ___
Are you talking about adding fields to the Dialog windows that pop-up
when using the Process Flow Wizard?
On Tue, Mar 11, 2008 at 9:43 PM, Abdul Baytops
<[EMAIL PROTECTED]> wrote:
> **
>
>
> Hello Listers
>
>
>
> Has anyone added fields to the Incident flow Process Flow Wizard
> (Investigation &
Logs?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mary Dollus
Sent: Tuesday, March 11, 2008 7:44 PM
To: arslist@ARSLIST.ORG
Subject: Can't delete a user from CTM:People
**
Hi All,
I'm trying to delete
Thank you - I have added fields before. The problem is the Assignee
field is not the same on Task, Change and Incident. But I see the
Assignee field in SHR:ARDBC.
On Tue, Mar 11, 2008 at 2:48 PM, Brandi Barbour
<[EMAIL PROTECTED]> wrote:
> You must add the entries to the SHR:ARDBCFields form f
Could I be the licenses or permissions they belong to? Try removing
their groups / permissions and try again.
On Tue, Mar 11, 2008 at 7:43 PM, Mary Dollus
<[EMAIL PROTECTED]> wrote:
> **
>
>
> Hi All,
>
>
>
> I'm trying to delete some users out of the CTM:People form however I keep
> getting th
Hello Listers
Has anyone added fields to the Incident flow Process Flow Wizard
(Investigation & Diagnosis Form)? If anyone has can someone provided me
some insight :-) I have added several fields to the form but the
information that is available in the fields
Hi All,
I'm trying to delete some users out of the CTM:People form however I keep
getting the error ARERR (382) The value(s) for this entry violate a unique
index that has been identified for this form. I ran logs but can't find what
it's talking about... I even tried adding a new record and
Hi Joe,
I want to a command or a script to check if the arsystem processes are hung
for some reason. Processes wise everything is up. However, I want to check
if the process is hung in some way since from the Unix side, it seems the
arserverd is taking having resources at certain times. Please let
In my case, i realized similar situation when my database was busy.
Escalations just stopped working, after a while they started again normally...
Hugs
- Original Message -
From: Michiel Beijen
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Thursday
Thanks to All who replied. WeI just upgraded from 7.0.01 Unpatched to Patch
002, and believe it or not, the sql error just stopped.
I suspect that it was using 2000 libraries and Patch 002 resolved.
Thanks Joe and Bill for your help!
Jase Brandon
On 3/11/08, Joe D'Souza <[EMAIL PROTECTED]> wro
Actually, I haven't checked SRM 2.1. They may have added the integration. I
am sure it was not there in SRM 2.0.
Carolyn
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Philben
Sent: Tuesday, March 11, 2008 9:11 AM
To:
What qualifications should I use for the filter that sets the time in and
time out?
I can get it to work just fine up until if the ticket gets resolved and when
it gets reassigned it doesn't track the time in and time out properly.
Kaiser Norm E CIV USAF 96 CS/SCCE wrote:
>
> Creating a sepa
I forgot, we had already ruled that out.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, March 11, 2008 3:54
No, but that is a good idea. I'll have him check that.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, March
Yes it is, this object has been removed in MS-SQL 2005.
https://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=229015&SiteID=1
It is looking for this perhaps because the AR System server was installed on
MS-SQL 2000, and the database was later upgraded. Two things you can do to
resolve this.. Ins
Have you checked the field length of the Short Description field? Maybe he
is violating that and the system is reporting a wrong error?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent
Hi Guillermo,
In order for the date to be converted correctly from the character field to
the date/time field, the format of the date string probably needs to match
the format you are seeing in the date/time field. So, if the date/time is
showing up under this format:
12/31/69 18:00:11
Then
NO. She wont get that message.
If she is not in LDAP and if you have default
permission set up in LDAP configuration for users not
found in LDAP with "authorizing unregistered users"
turned ON then they will get into Remedy with that
default permission and they wont see the error message
"Unabl
Kathy,
I believe that means it is pulling the form/view names from a character field
reference on the current form that the active link is attached to. These are
most likely display-only character fields.
--Thomas
- Original Message -
From: Kathy Morris
Newsgroups: gmane.comp.c
We have just determined another 'feature' in subject tool. Details:
Column BG of '02 CTM-People', located in People.xls, designates 'Unrestricted
Access'.
Column is NOT color-coded, and specifically labelled optional; further
instructions
declare, it must be entered as "0" or "Yes" if used. We
Hi All,
I have an active link that opens the window on "Report".
Lets say on the IF action, the Form Name field has "$z2B Report Form$.
There is no Report Form on our server with this name so how is this workflow
derived? Then lets say the view is "$z2B Report View$.
Usually I specify a
I remember getting that error too and I think the reason for it was the MS
SQL server was being accessed through the 2000 libraries.. What version of
the MS SQL client have you got installed..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PR
Mike you got me thinking the same thing too!
Good luck to you Jarl and thank you for being an active member of this list
through these years!
Cheers
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Mike White
Sent: Tues
You must add the entries to the SHR:ARDBCFields form for each field of
the 3 forms and map them to the same field. So you will have 3
different entries for the Assignee field. One for each form. Once you
do that you add the Assignee field to the table in the Overview Console
with public permissi
The object doesn't exist or the ARSystem dbo (ARAdmin) doesn't have access to
the object.
From: Jase Brandon
Sent: Tuesday, March 11, 2008 10:54 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: SQL Server 2005 Dbase Error
**
Hi Joe,
My Apologies for not b
Thanks, Mohan,
If the user weren't in LDAP she would have gotten "Unable to log into any
server."
Dwayne
Original message
>Date: Tue, 11 Mar 2008 10:38:18 -0700
>From: Mohan Panchangmath <[EMAIL PROTECTED]>
>Subject: Re: Guest users only get Read license (U)
>To: arslist@ARSLIST.O
Good luck Jarl. Thank you for all your contributions to this community.
Who knows, sometimes things take a u-turn and you may end-up back here!
Susan
On Tue, Mar 11, 2008 at 1:04 PM, Jarl Grøneng <[EMAIL PROTECTED]>
wrote:
> I start working for a new company next month, moving over to a
> techn
Ok...so now I have this Doors song playing in my head
(seriously, good luck to you, Jarl!)
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Jarl Grøneng
We wish you well, Jarl. I'm sure you'll be as valuable to that community as
you have been to ours. I will miss your professional wisdom as well as your
company at RUGs.
Rick
On Tue, Mar 11, 2008 at 11:04 AM, Jarl Grøneng <[EMAIL PROTECTED]>
wrote:
> I start working for a new company next month
I start working for a new company next month, moving over to a
technical architech role with focus on integrations and middleware
(yes, SOA). Just what I've done the last years :-)
Keep up the good work, and remember with version 7.5 all your dreams
will come trough :-)
No one mentioned, no one
I have a customer that uses runmacro.exe to submit tickets. Part of what
he's sending me is short description. Randomly, he will receive an error
saying short description is required, and that he left it blank.
However, he is clearly putting data in it.
This particular ticket we're looking at,
Hello ARSList,
One of my colleagues has the delightful opportunity to configure a Cisco
Content Services Switch (CSS) load balancer in front of two ARS servers.
He is looking at the initial part of the CSS config script which appears as
follows.
!*** GLOBAL ***
I've just upgraded my dev server to 7.1, and the email submissions have
stopped working. My production box is 7.0.1, and it's working there.
We have users fill out a form on our Domino-based intranet site, and
Domino generates an email message to ARS. The login is a generic login
that doesn't have
Hi Joe,
My Apologies for not being precise.
The exact error is shown below. In my humble opinion, it appears that the
server is trying to referenece a dbase object that doesn't exist.
Any input is greatly appreciated
Thanks, :)
/* Fri Jan 25 2008 12:21:18.1240 */*** ERROR *** Invalid objec
Pretty new to newScale here too, but one of the things we have observed here
in your environment is that it tends to leave open database connections.
Everytime it polls it opens a new connection and leaves it open at the end
and does not re-use it.
Reminds me of what EIE did, I hear AIE has been f
Agreed! Super easy to build.
But even EASIER to download and import :)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Tuesday, March 11, 2008 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Form?
Is this user found in LDAP?
Look at your LDAP form settings. The default write
license must have been set to "Read" .
In such a case if the user is not found in ldap, Read
license is assigned to that user.
Thanks,
Mohan
--- Dwayne Martin <[EMAIL PROTECTED]> wrote:
> Oh, I see what you are gett
Oh, I had actually built something like that myself years ago, but never
really published it.. It isn't all that difficult to build it.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of William Rentfrow
Sent: Tuesday, Marc
Jase,
What was the exact error?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Jase Brandon
Sent: Tuesday, March 11, 2008 11:48 AM
To: arslist@ARSLIST.ORG
Subject: SQL Server 2005 Dbase Error
**
Hello All,
Oh, I see what you are getting at. No, in looking in the license tool I
verified that the person logged in with the same name as what was in the
"Submitter" field.
Thanks,
Dwayne
Original message
>Date: Tue, 11 Mar 2008 13:00:19 -0400
>From: Timothy Powell <[EMAIL PROTECTED]>
>Subje
If you are trying to see the database, or epoch value, then do a set fields
into an integer field. Remedy will then convert the date into integer format.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request Sys
LDAP...so they have a specified, company defined login. This takes me right
back to my 2nd question. Did the person's LDAP login change due to name
change, location change, etc?
TP
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf
Incorrect.
With Submitter Mode set to Locked, a person with a "Read" license can submit
AND modify their tickets (where the login name they are logged in as = the
value in the Submitter field). The error comes when they have a "read"
license and they try to modify a ticket where their login name i
Hi Sandra,
Re:"A current user, with a Read license, can modify tickets where he/she is the
submitter."
I made one our "test" logins the submitter to a form, and gave her a "Read"
license. Then I logged in as the "test" person- and was able to modify the
form! So you are right! I've learned
Hi dear listers
I have a string field with a Date but I need copy this date to a Date/Time
field, the format date on the string field is
mm/dd/ hh:mm:ss a.m./p.m.
When I use a Set Field action for copy the string value to the date/time field
appear the next in this field
12/31/69 18:00:11
UNCLASSIFIED
"Allow Guest Users" means that every login is accepted; the login
doesn't have to match a Remedy login name.
Submitter Lock Mode means no change can be made to the original
submitter. Remedy allows the submitter to modify tickets submitted by
him/her but cannot modify other tickets w
I have added a couple of new fields to the Overview Console with no problems.
However, the users want to see "Assignee" on the Overview Console.
The problem is the Database ID for Change, Help Desk and Task is not
the same.
Has anyone added Assignee to their Overview Console?
Thanks!
__
All:
The archives are pretty thin so I will ask it again (in case anyone has new
information)
Is anyone doing anything with newScale and it's Remedy integration? How does it
compare to Remedy's SRM? Does anyone recommend one over the other?
If anyone has any knowledge they want to impart, pl
Tim,
I am looking at the "Manage User License" panel, and I see that when the user
logs in she gets a "Read" license (or did before I gave her an account.) That
is set before she tries to make any changes.
Even if somebody logs in as "wxyz" they should get a "Floating" license. After
that th
I got it! I was doing the set the fields all at the same time. I set the 1st
action to set field for the Total Que Time then another action to set the
fields of the rest. Thanks for your help! It works now
Rocky - wrote:
>
> I followed your instructions and I was able to get the value of the
I followed your instructions and I was able to get the value of the Total
Queue Time but the Que Time Minutes always gets a value of "0" and the
Character field for days/hours/mins gets 00/00/00. I don't know what I'm
missing.
I set the values exactly as you did:
Queue Time Days = TRUNC($Total Q
Hello All,
ITSM 7.0.01
SQL Server 2005
We are getting the strangest error in the sql logs, trying to reference the
table "spt_server_info".
I have spoken with our DBA and he said this table only existed in SQL Server
2000 and not in 2005.
Has anyone seen anything like this? I don't know how to pro
The only issue you will face when you create a lot of service targets
The main table for the service target there is limit to display the entry as
I remember 55 or something like that
Open the form in Administrator tools then increases the rows of that
table... Then no problem you can add inf
Bill,
Here is the path on BMCDN for this utility.
BMCDN Home > Resource Center> Downloads> BMC Atrium & Foundation
Technologies> Remedy AR System > Applications > Document 1082
The URL is:
http://developer.bmc.com/jiveProd/entry.jspa?externalID=1082&categoryID=503
Remember the two rules for fi
Thanks for all the responses.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, March 11, 2008 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: SQL Form?
Sorry, here is the export wit
I can tell you from experience you want to be very careful with this and
try to consolidate service targets and then use reporting to quantify
the results.
For example - if you have a 8-hour resolution time for email inbound
Incidents for one group and a 8-hour resolution time for phone call for
a
Sorry, here is the export with the accompanying active links.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
-Original Message-
From: Opela, Gary L Contr OC-ALC/ITMA
Sent: Tuesday, March 11, 2008 10:08 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: SQL Form?
Her
Here is the one I use. It's pretty basic. It checks for DROP, Drop, or
drop in the sql statement. I've also added clear buttons for the sql
query field, and for the result field.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
-Original Message-
From: Action Re
Since you're grasping at straws, I'll do the same.
1) Is this only happening to one user?
2) If yes, how is the user logging in? Since you allow guest users, they can
log in as "Jane Smith", JSmith, etc. Or maybe you have a company policy that
says you log in using your corporate ID which might be
It's not a BMC/Remedy product - someone wrote it and posted it to the
old Remedy Community site - it was there for a very long time.
Granted - it is pretty easy to write one.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Op
I never knew they provided this. I always wrote one myself.
Just do a display only form, two unlimited length character fields.
The first field is where you put your query. Add a button that does a
set fields on the second field from SQL.
Viola!
Also, put a view form out on top of arschema to s
Yes!
Dwayne
Original message
>Date: Tue, 11 Mar 2008 09:26:54 -0500
>From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
>Subject: Re: Guest users only get Read license
>To: arslist@ARSLIST.ORG
>
>Do you have your Submitter Mode set to Locked?
>
>Fred
>
>-Original Message-
>Fro
It was a little DEF file that contained a form called "SQL form" and
some active links. It just let you do simple SQL from a Remedy
display-only window. I don't know who developed it but it was a nice
end-run around environments where you don't have direct access to
database and want to do some q
Do you have your Submitter Mode set to Locked?
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Tuesday, March 11, 2008 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Guest users only get Read license
Hello
I think you need to do something more like this sample.
BTW: It generally helps if you tell us what ARS version your using and
if your using any of the ITSM applications. (Your web service def file
by itself does not really help much.)
Basically you did not have a mapping to a list of elements in
Hello Everyone,
We have users without Remedy accounts (no record in the User form) who are
nevertheless “Submitter” in certain call entries. We want them to be able to
go in and modify these requests. I am pretty sure they used to be able to do
it. But now I have a user who logs in but only
Saravanan,
You can create a new integer field (say recent_flag) on your form set a
default value as 0. And then make a filter on submit and Modify(if
change is possible in emp name) to check if Employee Name already exist
in same form then increase the value of existing entries by 1 every time
by
Saravanan,
Basically, I think your solution can be found beyond what ARS web Services does.
I think the problem that you have is the sort order of the form that
your querying.
If you can not change the sort order on the form directly (due to
breaking existing functionality) then I think you can
Frans,
I would be surprised if there is a max, however managing a large number of
them could be an issue.
hbr
On Tue, Mar 11, 2008 at 1:30 AM, Ferreira, Frans F <
[EMAIL PROTECTED]> wrote:
> **
>
> Hi All on List
>
>
>
> What is the maximum number of Service targets that can be created in
Hello ARSers,
ARS 7.0.1 Patch 5
Email Engine 7.0.1 Patch 5
RedHat Linux
Remote Oracle 10 DB
We have the above configuration logging into an IMAP mailbox every two
minutes to get and process inbound email. Every so often the process stops
checking the inbox for messages and it requires a
Daniel,
Extensions sound good. ( Which I will assume means Eclipse plugin
development based on a published interface from the new Admin Tool.
Er... "ARS Developers Studio"?)
However what I think would be very, very cool for BMC to do is draw
the thick line at the API layer and let us into the Cli
Hi sweta,
I tried that , but that doesn't seem to help us..
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shweta Dhaneshwar
Sent: Tuesday, March 11, 2008 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Web service
Hi Saravanan,
Get operation would return a single record depending on the
qualification. You could probably add few more fields in the
qualification to fetch the right record.
Regards,
Shweta
From: Action Request System discussion list(ARSList)
[mailto:[
Hi all,
I am trying to publish a web service using a get operation and my
intention is to get the most recent record of my search.
I have been trying a lot with the qualification field in the web service
example: 'EMP ID' = XPATH(/ROOT/EMP_ID), but couldn't succeed in it.
This particular qualif
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