Which version of ARS are you using? As far as I can see this error # is
new to 7.1 and is defined as;
AR_ERROR_ILLEGAL_CMD_LINE_PARAM 9907
You can see it using arreload for example;
C:\apps\ar\server\71>arreload.exe -s
Illegal command line parameter (ARERR 9907)
-s
Mark
-Orig
I have a problem with getting attachments in AREmail
When a Notification action is trigerred for a user configured for Email
notification,a message is automatically
created in the ARSystem Email messages form.However if the message in
the Email has any file attachment I couldn't find it in the att
Thanks Shawn and Thomas for your ideas. I'll try to apply them in MS
SQL.
Regards,
Jay Sytangco
CAI Outsourcing
IT Equipment and Process Team
Phone: 63.2.5819240
Email: [EMAIL PROTECTED]
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL P
Gary Opela (Corporate) wrote:
**
Can you not include an unlimited length field in an email message?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
*/Best Product, Best People, Best Price/**/^TM /*
*An IS
Gary Opela (Corporate) wrote:
**
Can you not include an unlimited length field in an email message?
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
*/Best Product, Best People, Best Price/**/^TM /*
*An IS
lann wrote:
I have a problem with getting attachments in AREmail
When a Notification action is trigerred for a user configured for Email
notification,a message is automatically
created in the ARSystem Email messages form.However if the message in
the Email has any file attachment I couldn't find
Gary,
Since you are using a view field and setting it with HTML data, instead of
putting the java command in an active link, try putting it in the HTML at
the top of the report: Print this
page
This should put an HTML link on the report and allow it to print from any
client.
Ron Gehring
Thanks for the responses.
I was using a 0 length character field, so it was unlimited.
I never could get my filter that did a notify type of email to work, it
never would push my unlimited length field across, so I just created a
filter that did a push fields to the AR System Email Messages form
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group. It is
intended only for the person to whom it is addressed. If you are not the
intended recipient, you are not authorized to
read, print, retain, copy, disseminate, dist
Hi All & TGIF,
Is there any way to set up workflow so that if all of the floating
licenses are in use and a user gets the "read-only" message, an email
can be sent to the admin?
I have been watching licenses in the Admin Tool and frequently grep the
usr.log, but there has to be an easier way.
Th
David,
You are easily one of the most knowledgeable responders on this list, but I
have to say that this simply is not true.
If you remove a trim field, table field, control (button), page or page
holder from its only view, it will be deleted. However, if you remove a data
holding field from the v
I would recommend enabling your server stats. There's a floating write
token denied field that you can watch among others.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
>>> [EMAIL PROTECTED] 05/09/08 9:11 AM >>>
Hi All & TGIF,
Is there
Hi Roger,
Thank you and all for the emails. Sorry I haven't replied sooner, we
are in the middle of audit season :-(
Anyway, here is my Run if statement: ( 'Actual Start Date' != $NULL$ )
AND ( 'z1D_Activity Type*' != "Closure Information" ) AND (
'z1D_Summary' = $NULL$ ). My If Action is si
Actually with server stats enabled, you can add workflow to send email when the
number of floating licenses reaches a certain value or greater.
We have the form set to create a record at 10 minute intervals. If the
floating license count is greater than 5 less than our floating licenses, I get
Classification: UNCLASSIFIED
Caveats: NONE
"The CI Viewer Relationship viewer could not open because the specific
root CI does not exist."
Does anyone know how to correct this?
I get it when I try to run the CI Viewer from the CMDB Console, Browse
Information screen. I get it on my workstation
Yes, you need to upgrade the CI Viewer (and the CI Viewer ONLY) to patch 4
or above. Download the latest CMDB patch, within the patch is the CI Viewer
install.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(
I am getting the same error message you are getting and we are on the
same environment. I have been working with BMC with this and they said
that it is a bug with encryption at least for us. We got the error in
the mid tier logs. Are you running AR Encryption on the AR Server?
Kevin Begosh
-
Kevin,
I was at a client site that ran into the same problem and the upgrading the
CI Viewer fixed it for them. I would give that a shot if I were you. You can
always back out of it. You only have to upgrade the viewer, nothing else.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
**
Hello everyone and happy Friday!I am extremely new to asp.net coding, couple of days to be exact.Here is what I have done so far -1. Downloaded and installed MS Visual Web Developer 2008 Express Edition.2. Created a SQL DataSource connection to my SQL 2005 ARSystem database3. I am able to pull a
I am on a UNIX AR Server and a windows mid tier, so how do I get the ci
viewer, download the windows version and pull it out. Also, which
version are you talking about upgrading to. I am on CMDB 2.1 now.
Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410
Kevin,
Go to http://developer.bmc.com and search for "AR System .NET and COM API
7.1". That will allow you to use the Remedy API for the functions you need
(no reason to reinvent the wheel!).
Good luck,
Matt Reinfeldt
From: Action Request System discussion list(ARSList)
[mailto:[EMAI
When you upgraded the CMDB to 2.1, did you upgrade the CI Viewer also?
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday, May 09, 2008
Kevin,
I agree with Matt. Download the the .net framework from the BMC develoer
site. I'm not sure if you're using vb.net or c#, but here's an example of
authenticating a user with asp.net in vb.net. You'll need to reference the
BMC.ARSystem namespace. Just follwo the direction for seting up t
I agree with Scott - on both counts. It used to be the case, but a few
versions ago all of a sudden it wasn't, which was a surprise to me, too,
when someone finally showed me. If you look at almost any ITSM 7 form,
there is only one view, and a great many fields are not included on it.
Rick
On
Kevin,
Did you think of doing this via WebServices instead of ODBC ?
Cheers,
Chandru
On Fri, May 9, 2008 at 10:44 AM, Kevin Pulsen <[EMAIL PROTECTED]> wrote:
> ** Hello everyone and happy Friday!
>
> I am extremely new to asp.net coding, couple of days to be exact.
> Here is what I h
**
Hi Matt,I already have this file, the sample in the arsys_aspnet does not convert properly into MS Visual Web Developer 2008 Express
Edition, it will not load.Plus, I still lost at how the connections are made where -1. Login Page (Check your Remedy LoginID
and password from CTM:People form)2.
I was told by BMC that the CI Viewer is bundled in the CMDB 2.1 package
so there is no separate install.
Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion l
All,
Is there a way to temporarily disable a DSO mapping, such that any
transactions on the "from" server will go into the Pending
Distributions queue and reliably flush out when DSO is again enabled?
I want to disable outbound traffic in one direction (i.e. one
mapping), but not another (i.e. ano
SAD NEWS...
Please join me in remembering a great icon of the entertainment community.
The Pillsbury Doughboy died yesterday of a yeast infection and trauma
complications from repeated pokes in the belly. He was 71..
Doughboy was buried in a lightly greased coffin. Dozens of celebrities
turned
Bundled with, yes.
No separate install, no.
Look for a civiewer installer file in the CMDB download and install it on
your mid-tier.
--- J.T. Shyman
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Begosh, Kevin
Sent: Friday
Kevin,
Since your AR System is on a Unix server and your web server is a Windows
server and the CI Viewer gets installed on the Web Server, there has to be a
separate install. (Unless I am just totally delusional, which wouldn't be
the first time). If you still have the patch download for the CMDB,
Whoa! OT:Friday Humor déjà vu.
Didnt we see this on 4/25?
:-)
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: Friday, May 09, 2008 11:12 AM
To: arslist@ARSLIST.ORG
Subject: OT:Friday Humor ?
SAD N
A little boy goes to his dad and asks, "What is politics?"
Dad says, "Well son, let me try to explain it this way: I'm the
breadwinner of the family, so let's call me capitalism. Your Mom,
she's the administrator of the money, so we'll call her the
Government. We're here to take care of your needs
George Bush goes to a South American conference for a few days. While
down there, an aide comes to him and whispers into his ear, " Sir, it
is my unpleasant duty to inform you that last night, 3 Brazilian
troops were killed in Iraq."
The color visibly drained from the President's face, and burying
Kevin,
Have you tried to download the Windows patch and extract the ci viewer
install from it (The Unix patch may not have the Windows ci viewer
install)?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent: Fri
We have secured several servers and the connections are not working. I
need to verify how connectivity works on the web. As far as I can tell
the documentation does not cover this.
We are using Mid-tier 7.1 patch 001 on it's own Solaris server. We are
using AR Server 7.1 patch 001 on it's ow
I tried that last time but I did not find it there and BMC told be that
it was not a separate install. I will try again, thanks
Kevin Begosh
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Friday,
So if I understand it you have Server A,B,C
Server A does DSO to Server B and C
You want to disable Form-1 (which does the DSO to B,C Servers) for only
server C but leave server B operational?
Logically you would have 2 filters to trigger the DSO operation, one for B
and one for C (or one filter
In order to get the windows install for CI Viewer for windows I would
have to get the windows CMDB install and pull it out of the correct?
Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From:
If you want to stop all transactions to a particular target server then
do something that will cause a recoverable error in DSO. A connection
error usually has that effect. It will keep retrying the transaction
until it reaches the limit defined by the mapping (which is probably
infinite).
The tr
What about changing the server name in the DSO Mapping? This way wou
will get a "Server in Mapping does not match server requested" error and
the transaction will stay in the Pending? I assume you only want to do
this for a short time??
-Original Message-
From: Action Request System di
It appears that I am delusional as far as the upgrade to CMDB 2.1. This from
the html help files:
The CI Relationship Viewer component, which previously had to be installed
separately, is now installed along with BMC Atrium CMDB.
Sorry Kevin to have wasted to your time. If this is correct, and I
Classification: UNCLASSIFIED
Caveats: NONE
Thank you all for your help!!!
I think the answer is to upgrade the CI Viewer
Gordon M. Frank
DISA\Verizon FNS
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish
Sent:
Yeah that's what I thought. When I was going through this issue with
BMC they said that there is a defect with AR Encryption and CI
Relationship Viewer that is does not appear to be "Playing" well
together. I have a defect # SW00295117 opened for it. I can reply back
to this once I get a resolut
Don't feel too bad, Scott. You and I both remember times when we had to
install the CI viewer separately, either by BMC design or flaw. Hopefully,
this means that the process has been improved with this version.
Maybe next time they do that, they'll cc us on the memo. ;-)
Rick
On Fri, May 9,
Thanks Rick. However, not knowing doesn't bother me near as much as thinking
I knew and steering someone in the wrong direction. That being said (and I
haven't done the install of 2.1 myself) I'd really like to know how in the
Unix install of the CMDB the installer knows to install the CI Viewer on
Well I think it would upgrade CMDB since it is not a separate install
anymore
Kevin Begosh, RSP
External Initiatives
System Design & Integration
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Hi Scott
You are right. Well, you learn something new, if not every day, at least
often enough to make life interesting. Thanks for putting me right. I wonder
when they changed that, or if it's always been that way?
Regards
David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
No, I don't think it's always been that way. My thinking is they changed it
in 6.0, but I could be wrong.
Scott Parrish
IT Prophets, LLC
(770) 653-5203
www.itprophets.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David
Kevin,
In essence, what you'd do by using the .NET libraries for ARS as opposed to
direct access to the DB via ODBC/DAO/ADO/EIEIO is leveraging the ARS User
authentication as well as any permissions, workflow, business rules, etc. that
are in the AR application. Consequently, this is the super
We are upgrading to AR System 7.1 (no ITSM - all custom apps), and are
looking at the potential performance gains of using the pre-allocated nextId
blocks.
I attended the BUW session where they talked about the optimal setting being
about 100 for heavily used forms, but I got to thinking "What wou
**
Well,It's an exercise in learning. I seen it done before and I would like to see if I can replicate it myself.Thanks Matt for the info on the reference BMC.ARSystem namespace, after tweaking around I got the API 7.1 sample file to open and run.There are some issues with conversion from .net 2.0
As I recall, B needs read/write file access to C to create the .rpt
file, and may need the inverse of that to write it back to the mid-tier
server which will present it. I found it difficult enough to do (and it
opens up some security settings on both servers) that it was easier to
put a mid-tier
What I do not like so much about setting these next block id's is that the
sort order of the create date is often not in sync with the sort order of
the Request ID's. But then again I guess if I really want that benefit of
performance I have to live with that..
Might be a good idea to come to thin
I have chosen to use MySQL 5 as the default DB during the BO XI R3
installation. When I go checked my Services (Start > Administrative Tools >
Services), I see that the BOE120MySQL is Started.
However, I don't see the BOE120MySQL service when I logged in to the MySQL
Administrator, I see the follo
Hello everyone,
In the Incident Management Console for ITSM 7.0, is there a way to view
every group's open tickets in the Manager Console view? Currently it looks
like you can only view tickets for groups you are a member of using options
under Select My Groups or All My Groups.
In the Management
Yeah, I think so :-)
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI® Level 3 Rated Company
From: Act
When this setting is enabled the server will increment the nextid count in the
arschema table for the form by the configured number. Once the server has
allocated all the ids the next block is fetched. If the server is terminated
for any reason, intentionally or otherwise, any unused ids will
Thanks, Mark. The count is set per server, then there's a check box on each
form to enable it to use that server number.
We'll have to evaluate whether having Entry IDs/Create Dates out of sync is
worth the performance increase. I suspect that it will be, but we may still
have to check our apps
I'm saving a record in a form but I get this error message: ARERR [306]
Value does not fall within the limits specified for the field : (Pattern
- $MENU$) : 301107120
That field id represents a character field with a search menu attached. I
ran that down and the contents of the field match th
Just a guess: could the error be actually reporting on a problem with a
related (i.e. downstream) form, like a join or something? What do your SQL
logs say?
Rick
On Fri, May 9, 2008 at 12:48 PM, Drew Shuller <[EMAIL PROTECTED]> wrote:
> I'm saving a record in a form but I get this error message
I have created my own Form and created a group in "Group". I gave the
Group a name and a unique ID as well as making it "Change".
However, when I go into the admin form and select the field I want to
set the permissions on the group is not showing up in the list of
groups.
What am I missing?
Th
I've run into this before with search menus and $MENU$. I just always
write filters to check the value against the underlying table instead of
relying on $MENU$.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Be
Happy Friday List,
I've set up some custom workflow to push values from a staging form to
the HPD:IncidentInterface_Create form to generate an incident. Once the
incident gets created, I'd like the staging form to get the incident
number that was generated. Is there an easy way to do this, perh
Hi,
I recently got this error message when our Oracle 10g database was
upgraded to the latest patch level.
I found that if you remove the $MENU$ key word from the field
attributes, save the form and then add the $MENU$ key word back again
then the error message will not appear again.
Hope
On the Group form the Group Type field needs to be set to Change
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Fri, 9 May 2008 3:01 pm
Subject: Question: ITSM 7 - Group
I have created my own Form and created a group in "Group". I gave the
Group a na
I am not sure exactly what is happening, but we once had a situation where we
picked an item from the menu, then would get the, "[306] . . . $MENU$)" method.
It turned out there was a trailing space in the form entry from which the menu
was pulling data.
Dwayne Martin
James Madison University
You will need a field on the Incident Create that references the InstanceID or
Request ID of your staging form and then a filter where Incident Number is not
NULL and the Reference Number is Not NULL to push the value back to your
staging form.
-Original Message-
From: Gayford, Matthew
That's always a good place to check. I've had that issue too.
Thanks,
Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company
--
Nyall, that was it, thank you. Our dba did just do a patch. You gotta
love the simple-easy fixes.
Gary and Rick, thanks for the responses. Rick, I did start to look
through the SQL file but I didn't really know where to begin.
Drew
On Fri, 9
May 2008, Nyall McCavitt wrote:
Hi,
I recent
Getting page cannot be displayed errors when attempting to download a patch
that links to epddownload.bmc.com. Anyone else having issues?
Thanks,
Jon
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum
Bill,
I realize it's not the best, easiest or cleanest way, but you could
always use the Advanced Search link.
I know, not all that helpful. :P
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Chen
Sent:
Thanks Roger, but I do have the Group Type set to Change.
On Fri, May 9, 2008 at 4:16 PM, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** On the Group form the Group Type field needs to be set to Change
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
>
Joe/Mark, did your testing show any performance increase as a result of this
change? My tests seem to indicate the opposite, though not to any
substantial degree.
Rick
On Fri, May 9, 2008 at 11:25 AM, Rick Cook <[EMAIL PROTECTED]> wrote:
> Thanks, Mark. The count is set per server, then there'
The server is definitely up, as I can get to it. I can't comment on
routing issues, though, since I'm within BMC.
For example, I can see Patch 007 for AR System 7.0.01 at:
ftp://epddownload.bmc.com/smbu_patches//ars/7.0.1/patch007/
-David J. Easter
Sr. Product Manager, Solution Strategy an
My bad .
A business man got on an elevator in a building.
When he entered the elevator, there was a blonde already inside and she
greeted him by saying, "T-G-I-F" (letters only).
He smile
Greetings:
I will be out of the office on Monday, May 12, and will return on Tuesday, May
13. Please forward all job inquiries to Priya Tejwani, [EMAIL PROTECTED],
240-292-0233. I will address all other matters when I return.
Enjoy your day,
Linda
Linda M. Brown
Technical Recruiter
Cyquent,
**
Hi Bill,
In ITSM 6.3, there is no concept of Multitenancy.So, we can see all the tickets.
But In ITSM 7, there is feature called Multitenancy.That restrict to open another group ticket.
you can set multitenancy to single tenancy, but for that you have to have consult your Appl. Administrator
78 matches
Mail list logo
