Re: Strange Behaviour in Tree Table

Dear Listers, Did you get a chance to go through my problem below? Thanks, RemProf On 6/9/08, Remprof <[EMAIL PROTECTED]> wrote: > > Hi Listers, > > I have a strange problem in my customized form. I will sumarize it below: > > 1. Built a display only form. (To act as a console) > 2. Put a tree t

Re: Mid-Tier license usage for webservices !!!

Server hold the user licences waiting the time-out or the webservices performs the logout after send the response ? Thanks Mario Roberto __ Information from ESET NOD32 Antivirus, version of virus signature database 3169 (20080609) __ The message was checked by ESET NOD32

Re: Mid-Tier license usage for webservices !!!

Hi Mario >From experience for version earlier than 7.x (not quite sure for version 7.x yet), Remedy server will hold the user licences waiting the time-out if user did not log out. Webservice will not performs the logout after send the response straight away if user did not logout themselves. Re

Mid-Tier license usage for webservices !!!

Hi everyone... I need to understand how mid-tier ( 5.1.2 or 7.x ) manages license with webservices. For exemple. I have 100 users ( floating ) consuming remedy webservices and they need to change tickets. Will the Remedy Server hold the user licences waiting the time-out or the webservices pe

Re: VBA aruser/Remedy newbie questions

Kevin, I have been doing this for years and the simplest method that I have found is to use the "AR System ODBC Data Source" available through MS Excel. This ODBC driver is installed/available by default on workstations that have the Remedy User Tool installed on it. The best part is that you

San Diego Remedy Developer

Hello, I'm working with a company in San Diego that is looking for a strong Remedy Developer (description below). If you are interested or know someone that is please touch base with me. Respectfully, Matthew Haver CIR ACIR CDR Senior IT Recruiter Yoh IT Know greater talent (r) 1025

Re: No Application List - ARERR 1900

I just logged in and I got the same error, so it must be something on the machine. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Association, F.A. Email: [EMAIL PROTECTED] -Original Message-

Re: No Application List - ARERR 1900

She was able to login to another machine and she is able to login to the mid tier. I haven't tried logging into it on her machine myself, I'll try that when she gets back to her desk. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings & Loan Associati

Re: backup and recovery

Chris, how did the weekend's recovery go? Any more questions or lessons learned that you could share with us? Rick On Fri, Jun 6, 2008 at 1:02 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > Well, that's an unfortunate fact that I'm afraid I don't know any way > around. The bulk of the time is real

Re: No Application List - ARERR 1900

Does this user have the same problem on a different machine? Maybe it's the user account, not the machine. Rick On Mon, Jun 9, 2008 at 1:53 PM, Wheeler, Dylan <[EMAIL PROTECTED]> wrote: > ** I'm having a problem with a users client. She opens Remedy and gets an > ARERR 1900 and the Application

Re: No Application List - ARERR 1900

Did you login as another user to determine if it was the user or the machine? -Original Message- From: Wheeler, Dylan <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Mon, 9 Jun 2008 4:53 pm Subject: No Application List - ARERR 1900 ** I'm having a problem with a users client.?She ope

No Application List - ARERR 1900

I'm having a problem with a users client. She opens Remedy and gets an ARERR 1900 and the Application List is greyed out. This started this morning and she hasn't had this problem before. I completely removed the client, rebooted her machine and reinstalled but same problem. Anyone run into this be

Re: Users unable to log in

Yeah, from a completely uninformed position, it sounds on the surface like a bug of some sort in SQL 2K5...like the service is announcing that it's started BEFORE the tables are accessible yet. It seems like the common thread is SQL 2K5... -Original Message- From: Action Request System di

Re: Users unable to log in

Tomorrow I'm going to add SQL Server agent as a dependency to remedy, so that will give SQL server more time to come up, since SQL Server is a dependency on SQL Server agent. I'm running 7.1 no patch, and 2003 server with sql 2k5. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communicati

Re: Users unable to log in

I too have noticed that our ARS 7.0.1 p6 tries to start before SQL 2005 is ready. Both are on the same 2003 server. Jason On Mon, Jun 9, 2008 at 1:26 PM, Gary Opela (Corporate) < [EMAIL PROTECTED]> wrote: > ** > > The DB and ARServer are on the same server. I just found out that server > was re

Re: Users unable to log in

I took special notice of that the other day too...because I am also running 1.6...but I'm running patch 3 which according to the post is the latest you can run without coming up against that error...I would recommend trying 1.6.0_03 and see if that helps _ From: Action Request System disc

Re: Users unable to log in

The DB and ARServer are on the same server. I just found out that server was rebooted at the same time. I checked my dependencies and it shows that SQL Server is a dependency of AR System, so the sql server should come up first and then arsystem should. For some reason, arsystem looks like it's

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Larry and intern, A Malloc error is a memory error, what was going on when the error happend? Have you turend on logging? hbr On 6/9/08, Larry Zimmermann <[EMAIL PROTECTED]> wrote: > > I am sending the following because my intern can not send anything to the > arlist. > > Thanks, > > Larry Zi

Re: Users unable to log in

Gary, this looks like it might be a connectivity issue between AR System and the DB. This often happens when the DB is taken down for backups and then brought back up without restarting AR System. Have you verified that this is not the problem? If it all works again after bouncing AR System, tha

Users unable to log in

This is the second time this has happened. I come in to work in the morning, and no one can log in. I have to cycle remedy on the server to get it to work. It is throwing a miscellaneous TLI error from the client, or from the MT, just saying authentication failed. Below is from the error logs:

Re: Business Hours for ITSM 7.0 Assignment

Barring any development, Business Hours for a group are not taken into account for group assignment. And yes, it will be assigned to this group - as long as it would have normally been assigned to this group within normal support hours. In the Incident Log however, while the 'Actual Duration' wi

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I am sending the following because my intern can not send anything to the arlist. Thanks, Larry Zimmermann Remedy Team 4400 Dacoma, BH2, 1433F, Houston, Tx (Office)713-431-0172 (Cell)713-823-4985 Listeners, I am new to Remedy and I see an error that I believe i know the cause for, I just

Re: VBA aruser/Remedy newbie questions

Kevin, If your up for it then you might try the ODBC access to ARS data. ( An ARS ODBC driver should have been installed when the User Tool was installed.) That might be a better programmatic way to get at the data. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Reque

Re: CMDB 2.1 - CI Relationship Viewer Install

CMDB and Mid-tier do not need to be installed on the same server. I think all you have to do (beyond what you've already done) to get the CI viewer to work is to point the "Default Web Path" (its on the Advanced tab of the Server Information form) to your Mid-Tier. Thad Esser Remedy Developer "

Re: VBA aruser/Remedy newbie questions

Kevin, I'm sure there is something better than what you are doing...but in the mean time...get your hands on 'runmacro'...this is a stand alone client that uses the macro as input and closes when its done running the macroso you should be able to use it to do the work instead of trying to autom

Re: IP Address and the MidTier

Not if the ip address is getting resolved by DNS. On Jun 6, 10:55 am, "Kemes, Lisa" <[EMAIL PROTECTED]> wrote: > Changing the IP Address on the Mid Tier server, should not "break" > anything as far as the client goes right? > > MT 7.0.1 p5 > ARS 7.0.1 p3 > Windows 2003 Server > Apache/Tomcat > > L

Re: ARS Scripting Plug-in for JAVA

Prakash, For a sample look at the form: Java Scripting Test ) Open the form in New mode ) Select the 'Name' of the "Filter Script Library" record you created ) Input up to 4 inputs in the 'Argument [1,2,3,4]' fields ) Submit the record Filters on that form should show you what you need to know.

RES: RES: ARS Scripting Plug-in for JAVA

Prakash, I say that because some months ago we tried to install this feature in our company. And, unfortunatly, we did not use this feature because we're having some problems during installation and the BMC's Company Representative in my Country said that they don't support us because this feat

Re: RES: ARS Scripting Plug-in for JAVA

Yes, I believe. On Jun 9, 11:03 pm, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]> wrote: > Hi, > > I have a question about ARS Scripting Plug-in for JAVA, is this plug-in > supported by BMC ? > > > > De: Action Request System discussion list(ARSList) em nome de K

RES: ARS Scripting Plug-in for JAVA

Hi, I have a question about ARS Scripting Plug-in for JAVA, is this plug-in supported by BMC ? De: Action Request System discussion list(ARSList) em nome de Kodali Prakash Enviada: seg 9/6/2008 14:47 Para: arslist@ARSLIST.ORG Assunto: ARS Scripting Plug-in for

ARS Scripting Plug-in for JAVA

Hi, How I can use these plug-in to create a Filter that executes a script ?? I created a script in "Filter Script Library" & tested in "Java Scripting Test" Now my question is, how i can call this script from a Filter setfield action.? I cant find any reference for the script i created from the f

Remedy and Automated Dispatch based on location, skills, and availability

Server Info: AR Server 6.3 patch 20 AR 4.x Applications (I know, I know) Oracle 9i Unix Now that the preliminaries are out of the way on to the question. What are folks doing with Remedy and Automated Dispatch based on location, skills, and availability? I am lookin

VBA aruser/Remedy newbie questions

Hi everyone I want to apologize as I think my questions may seem a bit to simple and/or below the level that most of this group is, hoping to have better questions and maybe some answers for other newbies like me. Unfortunately due to my current system limitation/access I am stuck only be

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

Well Gary, I live in such a place. We get -31F in the winter and it was above 103F yesterday You need to love extrems to be able to live here ;o) Pascale Boyer Analyste Remedy Expert Vidéotron Technologie Inc Développement produits affaires & service corporatifs 300, avenue Viger Est - 5

CMDB 2.1 - CI Relationship Viewer Install

Hi All, We are setting up a new ITSM 7.0.3 environment with separate servers for each tier as follows: Database Server AIX Oracle 10G Application Server Windows 2003 ARS 7.1 patch 2 CMDB 2.1 patch 2 ITSM 7.0.3 Web Server Windows 2003 Tomcat Mid Tier 7.1 patch 2 The CI R

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

...And yet, lots of people live there and love it. So, like I said, it's not my cup of tea, and probably not yours, but it's a good fit for someone out there. I wish KForce well in finding that someone. Rick On Mon, Jun 9, 2008 at 7:19 AM, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > I don't me

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

All fair points, Steve. Oh, by the way, technically, OKC is the largest city in the nation, by land mass :) I can not argue with your points. OKC is not for everyone. I particularly hate the urban lifestyle. Crime here is bad in places, but it's typically non-violent crime, although this year O

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I don't mean to rain on everyone's parade, but I can't recommend Oklahoma City at all. I know everyone has different standards and opinions, but I think it would only appeal to a certain subset of people. Here are a few things that I didn't like about it: There are more churches than bars by a r

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

William, nice job describing the summer wind. Don't forget the winter wind though, it is face-peeling and cold. Well, I guess that frozen skin won't really peel off. A hot day in the summer in OK is 105+, a cold day in the winter is in the single-digits. I know there are places that get hotter,

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I've spent a fair amount of time in the area too doing work in Norman, OK - which is basically the burbs at this point. I'd like to clarify what they call "wind". I am familiar with wind. I lived in Fargo ND for 13 years. Wind is pretty constant there. Quite often it contains snow that can san

Re: Job: Remedy Developer - Oklahoma City - Contract to Hire - Kforce

I work in OKC and live near by, about 50 miles away. I commute each day. I have lived in OK for 25 of my 28 years. I like OK a lot. I lived in Arkansas for 3 years, it's very nice as well. In 24 years, I've seen 0 tornadoes, about a million ice storms, and well, you get used to the 30 mph wind.

Strange Behaviour in Tree Table

Hi Listers, I have a strange problem in my customized form. I will sumarize it below: 1. Built a display only form. (To act as a console) 2. Put a tree table there. 3. To display the menus, I have used another form and mapped the required fields in the current form based on the qual. 4. The qual

Job: Remedy Administrator/Developer position at UC Berkeley

Folks, We are currently recruiting for a Remedy administrator and developer here at the University of California at Berkeley. I've enclosed the job listing, along with links for information on working at UC Berkeley and a link to apply. Interested parties can also contact me directly. Rega