I think "hairy" is a bit of an understatement. I don't consider myself an
expert in the matter, but from what I've seen, Kinetic Request is a whole lot
easier to implement and manage.
Once again, your mileage may vary, I am not a lawyer, and I'm not the regular
crew chief; however, in every ca
Tim,
Thank you for your help. The caret character did the trick for escaping |.
Somewhere down the line I even had to escape a 0. When I was trying to echo set
linesize 0>>C:\filename.sql it failed and I had to echo set linesize
^0>>C:\filename.sql. What I learnt is that I have to escape any num
Drew,
I did the instalaltion recently too - a fresh install and the only error we got
was a failure to import a data record that Remedy support said was specific for
a migration from an earlier SRM version to 2.2. According to them I got that
error because I didn't have an earlier version of SRM
If you are in a server group, the approval engine will do this.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lann
Sent: Friday, June 20, 2008 5:37 AM
To: arslist@ARSLIST.ORG
Subject: Approval engine queuing transactions in
I just installed Altiris Workflow Solution onto a desktop and was looking to
utilize the Remedy Connector Generator to see if I can pull the data from a
form and load the data to a data element in Altiris.
It immediately asked for ARAPI.NET to be installed and I was able to download
the files f
LJ- thanks for the tip! I'm sure this is going to come up again- most of our
support staff use imaged laptops and have no choice but to use IE.
Chris
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of LJ Longwing
Sent: Tu
I've had that problem tons...the 'fix' is to add the mid-tier server into
the trusted list...this will cause it to not display the 'are you sure'
title bar, and just open the attachment
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Moore, Ch
Mauricio,
DSO is not an option between 7.x and 5.x due to the password requirement for
DSO on the 7.x side. DSO is available between 7.x and 6.x as 6.x can handle the
password requirement.
HTH,
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk:972-464-3712 NEW
Cell: 973-652-6723
FAX:
I've done it between PS and AD.. What difficulties are you facing? Have you
created a staging table that contains the data from the AD - preferablu a ARDBC
vendor form?
If you have that ready, an escalation could be used to update existing records,
and create a new one if no match is found.. You
Hello Listers,
ARS 6.03 Patch 014
I am trying to test the Web Service feature of the AR System. I looked
through the archives for some enlightenment but the problem I'm having
doesn't seem to show up. I even found an old post of my own that was
similar in scope but that project never progressed p
I had an odd issue last week- a customer tried to open an attachment on a task
(using IE6) and got the normal "do you want to download the file" pop-up
warning. He accepted and instead of downloading the attachment he was instead
taken to a search mode on the task form. I tried it myself and g
Just fill out the application and provide it to [EMAIL PROTECTED] as a first
step. Once that is done, the information on the survey will be provided.
Because the survey contains forward looking statements, it's important to have
the application filled out and signed prior to taking the survey
Hi Kathy, Shawn,
I'm getting ready to tackle this integration challenge. Would either
of you mind sharing which forms specifically you need to send data to
automatically create a plain read license account.
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Where can I find the survey?
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Easter, David
Sent: Tuesday, July 01, 2008 2:13 PM
To: arslist@
Dear All,
We have a customer, they have ARServer 7.1 with SRM 2.x, Change 7, and
Atrium CMDB 2.1, and they also have another ARServer box in 5.x, an
in-house remedy built helpdesk application, don´t ask why, they still
have this configuration. Migration to SD 7 is not an option right now.
They wa
Hi dear listers
We have a BMC ITSM 7 suite (Incident, Problem and Change Management), we
want to send notifications when a task set a status Pending for example,
with a special text and a some particular users
I want to know if is possible configuring this in the foundation, or
It's necessary devel
> Can I as an individual represent myself while participating in this program
> instead of a company or companies I work for?
Yes - but note the requirements below, especially the need for a Support ID.
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, I
David,
Can I as an individual represent myself while participating in this program
instead of a company or companies I work for?
Joe
- Original Message
From: "Easter, David" <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Monday, June 30, 2008 8:46:11 PM
Subject: Announcing BMC Remedy
Take a look at http://www.orafaq.com/node/91#comment-2814
It looks like all the indexes in the instance will need to be
recreated as function based indexes that use the nlssort function. It
does not look like you can use the ardb.conf file to achieve this.
The ardb.conf file entries append a clau
Try doubling the %
i.e. T% becomes T%%
--- J.T. Shyman
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Tuesday, July 01, 2008 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Slightly OT: Creating a .sql file from a batch
Tim,
Sorry for bothering you again but I'm wondering if you have a solution for
this..
When I put the same statement below in a batch file, it wont work like it does
from the command prompt.. The reason being everything after the % sign right
upto the first : is treated as a variable declaration
I don't know all of the details...but it has something to do with the name
you have set as 'server name' and the methods used by the Remedy service to
get the FQDN.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of HonnourPrahalladachar, PhaniRa
Indeed. We scrapped an Sybase to Oracle conversion in 2006 because of
performance issues around case insensitivity.
This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the
Phil,
I am not sure if you are aware of the performance impact a case insensitive
Oracle DB can have on the overall application performance. I have heard at
least couple of scenarios where people were forced to revert back to a case
sensitive setup, when performance issues became unbearable. H
Drew:
In configuring SRM, we created Incident and Change templates, but no Tasks.
However, I would think it would be relatively straightforward given that you
can relate task templates to the underlying change and incident templates.
- Don
-Original Message-
From: Action Request Syste
Donald, thanks for the info. I do have a specific question. Is there an
easy answer for how to create a task template? I haven't found that in
the documentation yet. The sample data Task Templates look pretty
hairy.
Drew
On Tue, 1 Jul 2008, Savant, [EMAIL PROTECTED] wrote:
We've had SRM 2.
Tadeu,
One of our SQL experts recently implemented this function for us:
CREATE OR REPLACE FUNCTION SYS.Epoch_Convert(secs IN NUMBER)
RETURN DATE
IS
lDate DATE;
BEGIN
lDate :=
(From_TZ((TO_DATE('01/01/1970','MM/DD/')+(secs/86400)),'GMT') AT TIME
ZONE 'US/Eastern');
RETURN lDat
oh, I'm so sorry.
I'm using:
ARS Server 7.0.01 Patch 7
ARS Clients (Admin and User) 7.0.00 Patch 1
Oracle Database 10g
OS Server AIX 5.3
OS Client Windows XP
Att,
Tadeu Augusto Dutra Pinto
-
IT Web Services ATM
Cinq Technologi
What SQL database are you on (and version please)?
Fred
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Tuesday, July 01, 2008 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Date SQL Functio
Eli, checking the existing and new users that I added groups to, no. But
I'll be watching out for that.
Drew
On Tue, 1 Jul 2008, Eli Schilling wrote:
Drew,
You didn't run into any issues with group membership workflow did you?
After I installed SRM 2.2 on Windows/SQL I had issues with addin
Drew,
You didn't run into any issues with group membership workflow did you?
After I installed SRM 2.2 on Windows/SQL I had issues with adding
security groups from the Login/Access Details tab of the People form.
Instead of adding groups on the group list on the user form it
overwrites the content
Hi,
We are currently setting up a new ARS 7.1 - ITSM 7 system on an Oracle 10G R2
database and will require the database to be case insensitive.
I've read several posts on here about Oracle and case sensitivity but I'm not
clear on exactly what needs to be done.
I've found that the following s
Does anyone has a SQL Function that returns Date/Time from the integer that AR
System generate?
I need this format Date : DD/MM/ 00:00:00
I have used this function but It's returning something wrong... the Date comes
correct... but the Time that I receive is 3 hours later than the origi
We've had SRM 2.1 p001 fully configured in dev and test for months now, we are
scheduled to move to prod in September after final UAT and training. Suffice
it say, SRM requires a fair amount of configuration, too much to cover in an
ARList response. Let me know if you have any specific questio
Since it is not possible to select multiple table rows via workflow I submitted
that as an enhancement request.
Then I basically followed Frederick's suggestion (see below).
Two things I learned:
1 In order to set workflow based on double-clicking a table row you have to go
to "Display" tab and
David,
Thanks and have a great July 4th,
Howard
On Tue, Jul 1, 2008 at 10:18 AM, Easter, David <[EMAIL PROTECTED]> wrote:
> ** > Did I miss something, there is no support of 64 bit Oracle or
> Windows (other then in 32 bit mode on a 64 bit box) or is it just too early?
>
> 64-bit Oracle databa
Good Afternoon,
I hope you are all well. I am currently assisting a number of clients
who have opportunities based in Germany and Australia. I have given
brief descriptions of the requirements below and would be very
interested to hear from anyone who would like to know more about the
roles.
> Did I miss something, there is no support of 64 bit Oracle or Windows
(other then in 32 bit mode on a 64 bit box) or is it just too early?
64-bit Oracle databases are currently supported as remote databases in
the existing versions of AR System. As per the compatibility matrix,
Oracle does sup
Did I miss something, there is no support of 64 bit Oracle or Windows (other
then in 32 bit mode on a 64 bit box) or is it just too early?
hbr
On Tue, Jul 1, 2008 at 9:20 AM, Russ Grant <[EMAIL PROTECTED]> wrote:
> ** I'm not familiar with "Eclipse" but just browsing around Wikipedia and
> Eclip
We just installed SRM 2.2 on our UNIX/Oracle servers. No install issues
other than the ususal ITSM headaches, so that went pretty well. You get
some sample SRM's that should work but they rely on
Foundation configurations that don't exist.
So I'm in the middle of it...if anyone has good info o
I added submitter write. I hope this is it. If this fixes it, then in my
opinion, this should be a bug, since the user has an explicit group with write
access to the field, he/she should not have to have implicit group write
permissions as well, even though the user only has read access.
The us
Service Level Target? If the calculation is consistant you could
probably build an SLA/SLT with a milestone to to email the agen 30
minutes before the goal.
--
Chris Danaceau
703-833-2459
This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share
Use an escalation.
Axton Grams
On Tue, Jul 1, 2008 at 2:03 AM, Shweta Dhaneshwar
<[EMAIL PROTECTED]> wrote:
> **
>
> Dear Listers,
>
>
>
> I have a requirement where a time frame is configured for a Helpdesk agent
> to make a call to the Customer. A reminder should be send to a helpdesk
> agent 3
You can right click on a view field and select 'show source' to see
how these things work.
Axton Grams
On Mon, Jun 30, 2008 at 10:10 AM, huntmon <[EMAIL PROTECTED]> wrote:
> FYI, Here is simple example.
>
>
>
>
> function callguide()
> {
> if (window.external != null)
> window.external.ar
Hi Gary,
Have you tried adding the submitter group to the fields concerned with write
access? You original email suggests that submitter doesn't have write
access. I believe Remedy will only check on the submitter and allow write
access if the submitter group is on the field.
Brian Bishop
I'm not familiar with "Eclipse" but just browsing around Wikipedia and
Eclipse.org it appears that the Eclipse development environment is not OS
specific. It would be a plus if the Remedy development environment was not OS
specific, like the old days when the Remedy Admin tool would run in X wi
Hi Everyone,
Is it possible to get the Default Web Path (in the Advanced Tab of the
Server Information) in a Workflow (a Set Field in an Active Link for
example) ?
I would like to add an URL in a Set Field without typing the webserver port
number.
Thanks in advance
--
View this message in contex
It should be no problem to update the assignment groups of the ticket. Just
make sure you do it right. Also, what release of the Help Desk are you on? If
you are on 6 or below, the diary field can be edited by DiaryEditor available
at www.softwaretoolhouse.com
If you are on 7 then you can ed
hi all, can anyone show me how to execute Direct SQL command on
filters to update/modify Assignee Group?
a ticket was accidentally logged with some highly confidential
information but we don't want to delete the ticket, just limit the
access to the ticket to no one but our Remedy Administrators (f
Hi all,
I am going on vacation, so want to unsurscribe from this list, send an
email with 'UNSUBSCRIBE' in subject , but did not work?
Thanks
Syed Abdul Basith
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