Re: Save button is hiding

Nick, The issue is occuring only on thick client.It's working fine via mid-tier access. I have deleted the form cache (*.arf and *.arv files ) in the client directory.Still,the issue is occuring. Regards, Sachin Nick Lloyd wrote: > > Sachin, > > > Is this occurring via mid-tier access? >

AW: New fields added becomes Core fields

Kali, check the field nextfieldid in arschema with the following sql statement. select name, nextfieldid from arschema In normal case the nextfieldid contains something like 5368709xx HTH Kind Regards Conny Von: Action Request System discussion list(ARS

Re: Save button is hiding

Sachin, Is this occurring via mid-tier access? Or thick client? (Have you deleted the form cache in the client directory for that form on the computer giving this result?) What server version? Regards, Nick -Original Message- From: Action Request System discussion list(ARSList)

Save button is hiding

Hello Listers, I am facing a strange issue with one of the user.Whenever the user performs a search on a form,the Save button hides.This is happening only a particular machine.If I logs with that user account on another machine then the Save button appears correctly. I have checked the workflow l

New fields added becomes Core fields

Hi, Everytime I add a new field in an existing form, the field is created as a Core field (DB id is set to 16,17,18 etc). Any ideas why this is happening? Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not discl

Question regarding Daylight Savings and slm module

Guys/Gals, Is there a whitepaper that anyone knows of that explains how the BMC Remedy application deals with daylight savings changes? Ie: For open incidents that have a SLA/OLA attached to them. What happens when the time is reverted back at the end of daylight savings (ie: loses an hour) I

JOB: Column Technologies - Sr Remedy Developers and Architects with TS Clearances Needed- Washington DC Metro Area

We are seeking Senior Level BMC Remedy Developers and Architects with TS Clearances for our Washington DC metro area team. (Ideally a TS SCI). BMC Remedy Development experience is required. This is a full time position with a generous salary, bonuses and benefits package. We will also consider

JOB: Remedy Developer/Architect - Washington, DC

All, There is an opening for a Senior Remedy Developer at a Dept of State project. The project requires that all candidate be clearable and to work onsite in downtown Washington, DC at a Federal building. All interested candidates please contact Maha Majdoub ( maha.sf...@gmail.com) for more info

Re: what is the difference between administrator and subadministrator

That's perfect. Thanks! Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, August 31, 2009 4:09 PM To: arslist@ARSLIST.ORG Subject: Re: what is the difference between administrator and

Re: what is the difference between administrator and subadministrator

I don't know of any pre-defined, but you can always look in your database in the SUBADMIN_GROUP table to find out what is defined on your system. ( Oracle SQL Select example ) Select a.NAME From SUBADMIN_GROUP s, ARSCHEMA a Where a.SCHEMAID = s.SCHEMAID Fred -Original Message- Fr

Re: what is the difference between administrator and subadministrator

Does anyone know if any of the OOB AR Server and ITSM forms include any preconfigured Subadministrator permissions or an easy way to find out? Thanks, Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent:

Re: Automated Test Tools for Remedy 7

tered, modified, falsified, or even edited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4385 (20090831) __ The message was checked by ESET NOD32 Ant

Re: Automated Test Tools for Remedy 7

Hi Tony, You make it sound easy and quick. Is it? So if I have a function that I do on a Help Ticket, initially I just turn on the API logs while I'm doing that function and then I can load that API file for automated use? I just looked at the website and it looks pretty interesting. I've requ

Re: Automated Test Tools for Remedy 7

annot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ __ Information from ESET NOD32 Antivirus, version of virus signature database 4385 (20090831) __

Re: Short term contract (1 to 2 weeks) good rate - Arlington, VA

Hi Tim, I am guessing that with it being the Navy that they will require US citizenship and possible a security clearance? Daniel _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Richardson Sent: August 31, 2009 3:39 PM To: arslis

Short term contract (1 to 2 weeks) good rate - Arlington, VA

Hello Listers,   I have a very short term contract direct with the Navy that will be starting in the next couple of weeks in which I need a good ITSM process person to consult.   The client has deployed ITSM 7 and they're operational, but their foundation data is not generating the types of repo

Re: install Atrium CMDB 7.5 on an evaluation version of ARS 7

You will need to obtain a trial license for AR System to be able to install additional applications. You can contact your BMC sales representative who can set you up with a temporary support ID. Once you have that, you can log into Support Central to request a trial license. -David J. Easter

install Atrium CMDB 7.5 on an evaluation version of ARS 7

Hello , I am trying to install ITSM 7.5 and Atrium CMDB 7.5 core on a Windows XP professional Service Pack 2. I was able to install AR Server without any issues. As this is just for evaluation I  have not licensed the server.Now when I am trying to install atrium core 7.5 it is complaining that

Re: Email Notifications not populating filed information

Are you using a template or including fields in the notification? The Request ID could be missing on test but selected on dev. FYI Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sreenivas Sent: Monday, August

Re: Email Notifications not populating filed information

Any advice please. On Fri, Aug 28, 2009 at 2:56 PM, Sreenivas wrote: > Hi John, > > Request ID and other fields has permissions(Public-Read, IM-Write). The > User who creates a record has IM and even Administrator access in the User > profile. On submission of this record an email should send to

Re: Table Coloring W/O a Selection Field

Actually I have had to add color to a View form with a db View. In the db I added an integer field I called DISPLAY_COLOR and put a Remedy selection field against it. Depending on your database you can also add extra fields in a View of the db Table so the table does not change. In oracle you

Re: Copying AREA LDAP Plugin from one server to another SOLVED

My mistake. I exported the "ARDBC LDAP Configuration" form our test server and imported it into the live server. But I just exported the form. I needed to check "Add All Related." Thank you, Pawan of BMC support for figuring it out! (And thanks again, Axton, for your input.) Dwayne From:

Job: Kforce Contract - MD

Type: Sr. Remedy Consultant Location: Ft Detrick, MD Authorization Status: US Citizen - Secret Clearance Duration: 3 Year Contract with Kforce Responsibilities: RAC Certified 10+ Years Experience with Remedy 2 Years Experience with 7.x ITSM Suite Experience Migrating to 7.x Experienced with A

Re: Urgent :: Diary Field Issue -- Please help

Even via filter if you push a null value it deletes the previous text. In our application, our users are accessing a display only form to enter the comments, this comments are get stored in regular form diary field. Some users may type comments and some not. By your solution, i need to look for bo

Re: Urgent :: Diary Field Issue -- Please help

For now, I would recommend putting a Filter in place that will detect a single space and replace it with some default text. That will buy you some time. Rick -Original Message- From: Meenakshinathan Date: Mon, 31 Aug 2009 07:57:58 To: Subject: Re: Urgent :: Diary Fi

Re: Table Coloring W/O a Selection Field

I am creating Views in SQL and View Forms in Admin, populating the main form via these two. Therefore my circumstance is a bit more complicated that I can not add any type of extra fields and implement it that way. Otherwise, yes a hidden field would have saved my hours of research on this issue :

Re: Urgent :: Diary Field Issue -- Please help

Yes, i created a critical issue more than a hour, but nobody was responded... waiting for their call. Thanks for the info that in 7.5 patch 002 also the same error repeats.. On Aug 31, 7:48 pm, "Eaton, Mark (DCS)" wrote: > Wow!  I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acte

Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

Daniel, Do you want us to send votes directly to the list or to a private email address like in years past? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 7:16 AM To: arslist@ARSL

Re: Urgent :: Diary Field Issue -- Please help

Wow! I just tried this on 7.5 patch 002 (HPUX 11, Oracle 10g) and it acted as you described. If you just put a space in a diary field and save it, the entire contents of the diary field are cleared out. I'm thinking you might want to call BMC and report it. Mark -Original Messa

Re: Automated Test Tools for Remedy 7

Trond: We use QA Wizard Pro from Seapine Software (www.seapine.com/qawizard.html), but those scripts do take some work to maintain. QAW works with both Windows apps and web or java-based apps and the basic idea is that you first set up a repository of the

Re: Table Coloring W/O a Selection Field

Well I'm using 6.3 and I'd like it done on User, not on mid-tier. Hope someone knows how to do it although I feel a bit out of luck today.. On Aug 31, 4:38 pm, Carey Matthew Black wrote: > Alkan, > > I noted that your post did not include what ARS version your using. > That information may have

Re: Table Coloring W/O a Selection Field

Is there a particular reason you do not wish to use a selection field to contain the enum for the color? Hopefully you know that you could make the field hidden and populated by workflow - it does not have to be a visible field or a value selected by an end user. -David J. Easter Sr. Produ

Re: Creating Task Via filter

I am doing it via pushing just to a Task Group Template. In my scenario there are three different sets of tasks that I want to possibly use depending on the value of a certain field. What I did was basically create one filter that pushes the data to TMS:TaskGroupTemplate and TMS:FlowBuilder an

Re: Table Coloring W/O a Selection Field

Alkan, I noted that your post did not include what ARS version your using. That information may have been helpful to understand your full options. So... You do not want to use the feature that is built into the system to do the task that you are trying to do. But you still want to do the task.

Re: Urgent :: Diary Field Issue -- Please help

List, Please let me know if anyone cannot understand my question? I am giving further more details.. Create a test from, add add a diary field into it. Open the form in aruser and create one request. open the same request and try to add a space and save the request. Now if you the diary field va

Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

Sigh. Seems like I forget something on each of these post. Yes, please send votes to: daniel.bl...@danielbloom.ca And not to the list. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Augu

Re: Automated Test Tools for Remedy 7

A co-worker and I are currently working on developing AutoIT scritps for automated Functional Testing _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Trond Valen Sent: Monday, August 31, 2009 4:25 AM To: arslist@ARSLIST.ORG Subject: Re: Aut

Re: ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

Dan, Am I correct that the votes should be sent to you and not to the list? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Monday, August 31, 2009 9:16 AM To: arslist@ARSLIST.ORG Subject: ARSlist

ARSlist Awards 2008/09 MVP - Most Valuable Poster and BMCSoftware Remedy Employee Beyond the Call of Duty Award Voting Now Open

A round of kudos to all the nominees. Voting begins today as of this post and ends Monday September 14th (any time zone) *MVP - Most Valuable Poster. This is the person you feel has contributed the most to the list in a combination of quality and quantity. Anyone who has won the award

Creating Task Via filter

Hi im trying to create task via filter, im doing a push, to tms:Task this work fine, but when i updated the change request, the status of this task are never updated i just try to check all the log but im not able to find what is missing ? any idea ? thanks Le pr?sent message est d

Re: Test

Success From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, August 31, 2009 8:22 AM To: arslist@ARSLIST.ORG Subject: Test ** test _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Wher

Test

test Le pr?sent message est destin? uniquement aux personnes indiqu?es dans l'en-t?te. Il contient des informations confidentielles qui peuvent ?tre divulgu?es ? des tiers sans que l'exp?diteur ait pr?alablement accord? son consentement ? cet ?gard. Si vous n'?tes pas un des destinataires conce

Table Coloring W/O a Selection Field

Dear List, I am looking for a way to color table rows according to the values of that table's specific row without using a dropdown list or a radio field. Regards, Alkan, Koray web http://www.alkankoray.net mobile (0090) 555 204 9218 e-mail ko...@alkankoray.net ___

Urgent :: Diary Field Issue -- Please help

Hi, I am in Remedy 7.5 patch 001 running on SuSE linux with oracle10g database. I need a solution urgently in my production system. I have a diary field which is using to store each user comments at various stages. If any one user is typed a space and modify the request the whole old diary inform

Re: AW: Menu problem....Group List id issue ?

...thanks Conny - works a treat ! From: Conny Martin To: arslist@ARSLIST.ORG Sent: Monday, 31 August, 2009 11:19:38 Subject: AW: Menu problemGroup List id issue ? ** Sean,   you can make use of a SQL-Menu with the following statement   SELECT logi

Réf : How to automatically add tasks via filters

Hi, can you explain to me what you just try to do ? im trying to create task, via filter, this works, im doing a direct push to tms:Task, but the problem is when the change request is moved to sheduled, the task status is never updated dod you have a similar problem ? thanks "Pi

Re: Automated Test Tools for Remedy 7

Hi I went to scapatech.com and downloaded a demo video about perfomance testing, but I couldn't find anything about automated functional testing. Does anyone know if Scapatech can do that, or do you know other tools that can? Trond Valen - Steria AS Mobile: +47 913 36 275 t...@steria.no

AW: Menu problem....Group List id issue ?

Sean, you can make use of a SQL-Menu with the following statement SELECT login_name FROM user_x WHERE group_list LIKE (SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' OR group_list LIKE '%; '||(SELECT group_id FROM group_x WHERE group_name = '$536870925$')||';%' OR group_li

Re: Menu problem....Group List id issue ?

Hi Frank, To your knowledge, is there no way around it other than storing the id and having to use that ? Sean From: Frank Caruso To: arslist@ARSLIST.ORG Sent: Monday, 31 August, 2009 10:48:48 Subject: Re: Menu problemGroup List id issue ? Store the GRO

Re: Menu problem....Group List id issue ?

Store the GROUPID value (number) in a temp field when the user selects the assigned group. Then use the temp value in your menu. On Mon, Aug 31, 2009 at 12:43 PM, Sean Harrodine wrote: > ** > Hi everyone, > > Can anyone help me with the following menu / query issue please on a bespoke > app.

Menu problem....Group List id issue ?

Hi everyone, Can anyone help me with the following menu / query issue please on a bespoke app. I have a field name on a form called AssignedToGroup (id = 536870925). An example of its contents would be "TECH_PLAN" On the same form i have a field called Assignee (id = 536870926) The group

New ARSExport version available (0.72)

Hi all, there is a new version of ARSExport available - see http://kenai.com/projects/arsexport [1] This tool supports you to export workflow objects by using a csv file. Please, feel free to send me your remarks or suggestions. Thanks Br, N. Bolmer Links: -- [1] http://kenai.com/projec