Hi Frex,
Have u flush the cache in the mid-tier configuration?
Cheers,
Mahendra Mahalkar
On Fri, Jan 8, 2010 at 12:53 PM, Frex Popo frexp...@yahoo.fr wrote:
**
Hello to everyone,
The CI viewer/mid-tier does not pick up changes in the config.xml in the
Data Visualisation Definition form.
yes, thats the first thing I did.
--- En date de : Ven 8.1.10, Mahendra Mahalkar mahendra.mahal...@gmail.com a
écrit :
De: Mahendra Mahalkar mahendra.mahal...@gmail.com
Objet: Re: Customising the CI viewer .
À: arslist@ARSLIST.ORG
Date: Vendredi 8 Janvier 2010, 9h57
**
Hi Frex,
Have u flush
Hi,
If it is totally a custom built application you can directly export and
import provided there is no difference in the versions with respect to the
forms User Interface.
If you have customized an existing(Out of Box) application then we need to
check whether the same set of Forms are
Sri,
This is a completely custom application built in ARS Remedy 4.3 and NOT an
Out of the box application. All the customer wants is to upgrade it to the
latest version 7.5 patch 3.
As I already mentioned there is version difference as we are upgrading ARS.
Any ideas what will be the issues ?
One workflow area that .. might not work anymore ... in one of the older
versions you could execute Macros via workflow - that was removed ... in
one version or another (maybe this is REALLY old like v3)
Barb Wagner
Remedy Architect
IBM Global Services
(612) 397-2955
Tie Line 608-1958
For 7.01 Are you talking about 7.0.1 or 7.1.0?
We did the upgrade from 6.3.0 (patch 20) to 7.1.0 (patch 3) with no errors on
Sun 5.10 with Oracle 10g. This was on servers that started out as 5.1.2
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
I do it by not adding time that way anymore. I use the DATEADD function
instead.
Function:DATEADD
Arguments: (datepart, number, date)
Returns: date
Adds a specified number of days,
For #2, Yes, that should help. The exclusions for the target don't seem to
automatically apply to the milestones. If you want the milestones to exclude
or wait you'll need to specify that within the milestones.
For #3, all I can recommend is to compare your configs.
I recently upgraded from
As far as I know, run macros still work in all versions of ARS and it is
still an option when adding actions in active links in DevStudio.
One bit of functionality that was changed somewhere between v4 and v7.5 was
the Window Open functionality that was split into Window Open/Window Loaded.
7.01 is 7.0.1
But my issues when upgrading to 7.5 (patch 3)
One of the server startet out as 2.1, the others as 3.2 and 4.51...
--
Jarl
2010/1/8 Grooms, Frederick W frederick.w.gro...@xo.com:
For 7.01 Are you talking about 7.0.1 or 7.1.0?
We did the upgrade from 6.3.0 (patch 20) to 7.1.0
Hi Lisa
This is the Remedy equivalent of relativity theory. What date/time you see
depends upon your current date/time as far as DST is concerned. Let me try
to explain.
Dates in Remedy are stored as epoch time - the number of seconds since 12AM
1/1/1970 GMT. When you set your regional
Thank you! That works! Now why didn't I try that myself. . .
Brien
On 1/7/2010 4:57 PM, Rod Harris wrote:
Hi,
Yes this is a problem with patch 3 of DS. I have found that you need
to do 2 things to avoid using the old admin tool for editing some
qualifications.
1. Use the button to open up
I created a command line utility that can be used to check the availability
of an ARServer. It should compile on all the platforms that Remedy runs on.
I have verified it with the 6.3 and 7.1 apis on Solaris and Linux. It is
built using the GNU Autotools (./configure --with-arapi-dir-/some/path
I set the field mapping to the constants for each of the 3 tiers to set
hardware/personal computer/laptop
That now populates the records with those tiers and somehow populates the
field Model with BMC_UNKNOWN. So its not finding my configured Model
within the Product Names.
I'm mapping the
Jarl,
This was discussed on the list before but I can't find the emails. I believe
there is a white paper out that states you have to upgrade those server to 6.3
before you can go to 7.5. can't go straight from 2.1, 3.2, 4.51 to 7.5
Fellow Listers, if I am wrong or you have the link to the
I think the discussion is not 'upgrading' the serverbut instead, build a
new server at 7.5 and then import a def of this application...which I think
will work...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Thanks every you!
Actually the macro was fine, and also the call for runmacro command on unix
also was working fine.
Some hints in case you face something like this:
1.- If you generate the macro with the Windows client, and then you upload the
macro to an UNIX server (binary call, not using
We are having an issue with RKM getting timeout errors in the Remedy
User tool. Our configuration is the following:
RKM 7.2 patch 3 integrated with Remedy ARS 6.3
We are seeing the timeouts in both the RKM home page in the User tool as
well as from the KnowledgeBase tab that is created in the
If you read my email once more it states:
I've done a few upgrades from 6.3 and 7.01 to 7.5.
But the issues does occour if the server was upgraded to 6.3 and 7.0.1
was original installed as version prior to version 6.3
--
Jarl
2010/1/8 Brittain, Mark mbritt...@navisite.com:
Jarl,
This was
That is not an option, the database is appox 80Gb and it woud take
ages to move the records... But, it goes forward, in small steps.
But found it very timeconsuming doing the install over and over again.
It takes several hours each time the database has to be rolledback...
--
Jarl
2010/1/8 LJ
Are your web servers by any chance behind a load balancer? This error is
seen when the web servers are behind a load balancer, and you have not
configured it for sticky IP's.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf
No. RKM is running on a Windows 2003 R2 VM. The only thing on this
system is the RKM app. The DB is on dedicated SQL server.
ARS is on a Sun box the mid-tier for that is on another web server also.
No load balancers in this environment.
Jim Nowak
Infrastructure Tools
OfficeMax Inc.
Do you have this issue when you don't use the User Tool such as accessing rkm
via Incident management using mid tier?
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
The users that access this and are seeing the timeouts are agents on the
helpdesk so they use the User tool exclusively. I can ask then to try. If
they are not seeing timeouts via the mid-tier would it be a setting change w/in
User tool then?
BTW, should have mentioned this before. Not
Did you make any changes or do any customizations related to the values stored
in the SessionID or Groups fields on KMS:Session? We had issues due to the IP
address of the client being stored in the Groups field, where the recommended
change by BMC caused a new SessionID to be created every
James,
Take a look at this excerpt below. We had issues with RKM 7.2 p2 where users
kept being prompted to log in. See if this helps unless you already have this
set with patch 3.
Defect#SW00309893 which is going to be tentatively fixed in the RKM7.5
Below is what we did as a temporary
Tauf may be onto something.. However his response reminded me of something
else..
I had a similar issue not too long ago with a customer and after having
checked the same suggestion given by Tauf, and it failing to work even after
that, I remember being given a 'patched' jar file by Remedy that I
I just looked at my post... and something I didn't catch the first time.
I wonder what BMC means by tentatively fixed in RKM 7.5
I wish I could tentatively fix things. That way, even if it's not fixed, I
could say that it was tentative to begin with!
Tauf Chowdhury | Forest Laboratories, Inc.
It's like being a little pregnant or mostly dead.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Friday, January 08, 2010 12:48 PM
To: arslist@ARSLIST.ORG
Subject: OT: RKM Timeouts
I just looked at
James,
One other thing that I TOTALLY forgot about.
Even AFTER we applied BMC's suggestion about the 4 AL's, some users were having
this issue and it was User tool specific. It ended up that for those users, all
we had to do was delete the contents of the User tool Home directory with the
Actually, that is the recommendation that we received from BMC, and it is not
the right course of action to take - it was in fact what was causing our
timeout issues here. The reason is that removing the Run If qualification
causes a new SessionID to get created every time you open the Help
That seems to mean to me that they don't have a clear understanding of the
problem, and hence don't know if they've really fixed the issue(s). They think
they might have but are waiting to see if they see more issues around it...
Lyle
-Original Message-
From: Action Request System
On a recommendation from our support vendor we made the following change
to the AL KMS:HD_Create_SessionID and KMS:Main_Create_SessionID. This
was due to an issue where we were getting Invalid Session errors: They
recommended one of the following solutions:
1. Make sure AL
**
You should have a look at SMS2CMD mapping on BMC Developer Network - http://communities.bmc.com/communities/docs/DOC-2851
We used these values -
Model = SMS.v_GS_Computer_System.Model0
Will that work for you?
Kelly Deaverkdea...@kellydeaver.com(ARSlist mail)
Original Message
Jim,
I'm almost certain that taking action 1 will eventually result in timeout
errors, even if it's not the cause of what you're currently seeing. That is
essentially the same as what BMC recommended as Tauf outlined in his e-mail
(having 1=1 or no Run If qualification will both cause the
I have a table field where I want to show requests that have to be
signed off by the login user. There is a 4x7 possibility - 7 groups and
one of 4 approvers can approve. So, here's my qualification. This works
except the table field is showing all Statuses. I just want to show
Proposed. ARS keeps
Based on the definition and example for Cluster, I think the Component
relationship is the way to go.
Hope that helps.
Ed
On Thu, Jan 7, 2010 at 1:12 PM, Martinez, Marcelo A marc...@cpchem.comwrote:
**
Tell me if this makes sense:
Source: Server Group A (Class: BMC_Cluster)
Destination:
Hi Dave,
I think you are off by a close bracket after Approver 28' = $USER$. What I do
in the case is break out and then count the open and closed brackets. I would
suggest moving the Status to front. Usually Status is indexed and if so your
performance will be better.
( 'Status' = Proposed)
Hi Mark,
Strangely enough, I tried that and I get a qualification line error at
position (1070). This would be the final paren. I even tried copy and
pasting your text and still get the same error. ARS insists on removing
the ) at the end and putting one at the front. I'm still scratching my
Try adding an extra set of parens after
'Status' = Proposed
AND
(... all the other stuff ...)
You want to make sure the status is evaluated completely separately from the
other pieces of the statement. Without this extra set of parens the Status
phrase will be evalueated with your
**
I think there was also a missing parentheses
after Approver 27 = $USER$
Try this:
( 'Status' = Proposed)
AND
(
(( 'Approve' = $NULL$ )
AND (( 'Approver 1' = $USER$) OR ( 'Approver 8' = $USER$) OR ( 'Approver
15' = $USER$) OR ( 'Approver 22' = $USER$))) OR
(( 'Approve2' = $NULL$ ) AND
((
Thanks everyone! I used Thad's and it worked.
Have a good weekend.
Dave
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For those that are having trouble with the View Relationships
feature I would persevere if you can. I know that it only works if
your server is 7.5 and it is enabled but it is probably the single
best feature for me in DS.
I'm finding that an enormous amount of the opening of workflow is from
the
Hi All,
Arsystem 7.1 patch 7 SQL 2005
Anyone have issue with assigning fixed application licenses like Incident Fixed
User or Change fixed user license?
Filter:
CTM:PPG:Add_100_ChkLicenseFixed
Keeps coming back then to:
CTM:PPG:Add_105_NoFixed-E
Saying that all fixed Incident User licenses
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