Thank you. That was the problem. I thought I had already changed this.
I am guessing the Patch 8 installation overwrote the value.
On 7/8/2010 11:06 AM, Shellman, David wrote:
Ravi,
The Field Values field on the AR System Email Messages form has the field size
set to 32,000. We set this
Each email engine install or patch will reset the AR System Email Messages form.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
- Original Message -
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG
I am using this for the first time, and I don't like it. In addition to it
taking longer to map fields, it refuses to both accept a text string into
the Character field AND log why it won't. It just gives a popup asking me
to confirm that it is skipping each record with a message Record number:
Does anyone know if Remedy can authenticate against Shibboleth? I cannot find
any reference to it in documentation or BMC website, however, it is a standards
based solution.
Thanks,
Mark
___
UNSUBSCRIBE or access
Hi all,
I have a requirement that in order to send an attachment across web services,
that the attachment must be zipped first. I was wondering if there was any way
that once the user has submitted an attachment to go back in and zip the
attachment and then send it across web services? I
You don't really have to do this. Remedy compresses the file out of the box.
From page 33 of Using relational databases with AR System:
The Attachment details table contains information for the properties of
Attachment fields. For every Attachment field in the form, a separate table is
created
For my custom reports, with and without subreports, I get errors like
Error
Failed to open the connection. Failed to open the connection.
C:\WINDOWS\TEMP\{E239F6DA-2BE3-40B1-9AAD-9F898E882E66}.rpt
In the midtier. Of course the hex string is different each time. I checked
and that file does
Hi Sean,
Thanks for the response. The problem is that the application on the other end
of the web service only accepts .zip files. That is why I need to zip these
attachments. Thanks!
Greg
-Original Message-
From: Action Request System discussion list(ARSList)
I have done a lot of importing and have hard coded character fields and did not
encounter the problem you are having.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jul 9, 2010 7:49 am
Subject: New Data Import tool
** I am using
Using ARSperl, it would be something like this:
# Save attachment from file
my $att = ars_GetEntryBLOB( $ctrl, $form, $entryId, $fieldId,
ARS::AR_LOC_FILENAME, $file );
die ars_GetEntryBLOB( $form, $entryId, $fieldId ): $ars_errstr\n if
$ars_errstr;
# Create a ZIP archive, add the
Is that with the 7.5 data import tool?
Rick
-Original Message-
From: Roger Justice rjust2...@aol.com
Sender: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
Date: Fri, 9 Jul 2010 10:19:53
To: arslist@ARSLIST.ORG
Reply-To: arslist@ARSLIST.ORG
Do you need to put your text string in double quotes?
I have not tried it myself.
James
On Jul 9, 10:19 am, Roger Justice rjust2...@aol.com wrote:
I have done a lot of importing and have hard coded character fields and did
not encounter the problem you are having.
-Original
No - just the string. The tool should take care of formatting text for its
own use.
Rick
On Fri, Jul 9, 2010 at 10:50 AM, jham36 jha...@gmail.com wrote:
Do you need to put your text string in double quotes?
I have not tried it myself.
James
On Jul 9, 10:19 am, Roger Justice
**
B
From: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Sent: Fri Jul 09 09:05:09 2010
Subject: all custom reports error in midtier
For my custom reports, with and without subreports, I get errors
7.5 patch 4
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Fri, Jul 9, 2010 10:39 am
Subject: Re: New Data Import tool
Is that with the 7.5 data import tool?
Rick
From: Roger Justice rjust2...@aol.com
Sender: Action Request System
We are facing the exact same issue -- the times are 1 hour off on midtier
which is on EST.
Let me know if you find a solution to the problem.
On Wed, Jul 7, 2010 at 10:37 PM, Joe D'Souza jdso...@shyle.net wrote:
**
Anne's suggestion extended my idea suggested in a mail 5 minutes ago a
I've used the new data import tool quite a bit, and have not run into show
stoppers yet.
My version 7.5 patch 4.
You can just type the character string without quotes in the field mapping, it
does work.
Guillaume
From: Action Request System discussion
You may want to upgrade your RKM 7.2 to 7.5.
That is exactly one of the new features of RKM 7.5.
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Carin Grobler [remedy...@gmail.com]
Sent: Thursday, June 03,
Hmm. If you set your KMS_config.xml to Remedy authentication then I would be
looking at doc ID: 20007163. That was what my issue was.
Jeff
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Friday,
You should not need any API application as you could do everything inside
Remedy.
Save the attachment to the server using a Set Fields $PROCESS$
PERFORM-ACTION-SAVE-ATTACHMENT
I know there are command line versions of Zip available, so you just have to
call one in a Run Process command to
Hmm. Just received a support announcement for the withdrawal of AR System
7.5.00 Patch 005 and 7.1.00 Patch 010.
Dave
Dave Shellman
Phone: (717) 810-3687
Fax:(717) 810-2124
email: dave.shell...@tycoelectronics.com
Tyco Electronics
MS 161-043
PO Box 3608
Harrisburg, PA 17105-3607
Too late for us, unfortunately ... my DEV server is a WRECK!
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Friday, July 09, 2010 12:13 PM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5.00 Patch 005 and 7.1.00 Patch
The contact for this position is:
Jessie Recco
Technical Recruiter
Kforce Professional Staffing
Phone: 703.464.6661
Cell: 703.447.5676
Fax: 703.481.3866
jre...@kforce.com
Dell Federal Systems
Contract supporting Dept. of Transportation
Washington, DC
Contract 3/15/10 – 9/30/10
US
WOW
Where does the buck stop?
Guillaume
From: Action Request System discussion list(ARSList) [arsl...@arslist.org] on
behalf of Tomasiewicz, Mike (Information Technology)
[mike.tomasiew...@conagrafoods.com]
Sent: Friday, July 09, 2010 1:33 PM
To:
Hmm...I just applied revised patch5 just yesterday. Seems more work to
me ahead.
On Jul 9, 10:42 am, Guillaume Rheault guilla...@dcshq.com wrote:
WOW
Where does the buck stop?
Guillaume
From: Action Request System discussion list(ARSList)
Sounds like it might be having trouble with the requestID?
Did you double check your Duplicates and Data Handling settings?
In 7.5 those can be set per mapping and I've noticed that new mappings
don't always pick up the system defaults correctly.
The per-mapping settings are easy to miss, they
Rick,
Probably a version specific problem? Try stepping up or down a patch? I am
certain I was able to map a arbitrary string into a character field without
an issue.
The new Import Data Tool, is pretty much like the Development Studio. You
won't like it when you first use it but there are
BMC thought it proper to issue a flash warning about the issue and to withdraw
the patch until a fix could be put in place. The issue is described in the
flash announcement:
A licensing and audit issue was fixed in AR System 7.5.00 patch 005
(SW00369044)
and 7.1.00 patch 010 (SW00369045). The
Will its replacement be also named patch 5/10, or will it be given a new
number? I would think it proper procedure to give it a new number, but this
is not consistent with what BMC has been doing with its patches. I can
think of at least one recent example where there were three different
Any word on why specifically they were recalled?
Mike, what version and patch are you on and what are the problems you are
encountering?
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Tomasiewicz, Mike (Information
(advert)
Sadly, the 'integration' is not a perfect system of moving users
between webapps - i.e. it's not true SSO to RKM.
The answer lies here:
http://www.javasystemsolutions.com/jss/ssoplugin (2m40s into the movie)
I completely agree.
An issue like this also highlights the need for BMC to develop a recovery
tool to recover to a previous patch level, just in case recovery to a
previous level is not possible through simple file replacement because the
AR database structure has also been modified. Those who
David,
Is this a pull of the initial Patch 5, or the revised Patch 5 that came out
recently?and why do we again have a scenario where we have two of the
same patch version running around?
-Original Message-
From: Action Request System discussion list(ARSList)
(advert)
Shibboleth provides a Tomcat JAAS module, and hence it'll integrate
with the SSO Plugin. I.e. install SSO Plugin, install Tomcat JAAS
module, job done.
http://wiki.oss-watch.ac.uk/ShibbolethTomcatIntegration
Indeed. I appreciate how BMC has improved their release processes over the
past few years, but this practice of re-using patch numbers is a major no-no
from a Release Mgmt. perspective. At least name them 5a, 5b... or 5.1,
5.2... or something.
Rick
On Fri, Jul 9, 2010 at 2:13 PM, LJ LongWing
This was the mid-tier not liking the ODBC name on the report creator's machine
(so the ODBC connection name in the report). Changing this to the same ODBC
name used in the mid-tier fixes up this issue.
Anne Ramey
***
E-mail correspondence to and from this
Hi All,
Trying to figure out why my new view is not showing up as an entry point. In
the new view I did put Entry Point, New Mode label, but still does not display.
The original view does show up with out issue, now I would like to have
another view show up.
We are using 7.1 patch 7 windows
Yeah, I entered a call with BMC Support just this week and they told me to
install Patch 5. Fortunately, the only thing I patched was the Email Engine,
but it would be nice if BMC stopped trying to be the next Microsoft when it
comes to quality.
Shawn Pierson
From: Action Request System
Dear List,
Trying to get the Migrator tool working. It is licensed on both our AR
servers. I open the tool and click the New Server Window icon. It lets me
log in to both servers, but the choice window only lists one of the two
servers. If I try again and only log in to the missing server,
In migrator go to Tools-Licenses to add the license for the server.
Another thing to try: I don't know if 7.1 has a multilicense file but try
removing /etc/arsystem/.multilicense and restarting the server. That may
resolve it.
A third issue is that if you are in a server group environment you
Tim,
It sounds like the following is what you are encountering:
You have a form named A and it has a view with a label called AView1.
You see the entry point list and AView1 is showing up on the list.
So far so good.
You now add a new view to form A and give it an entry point label of AView2
Thank, Sean,
Re: In migrator go to Tools-Licenses to add the license for the server.
I thot I had already taken care of that but I hadn't.
Sorry, it's Friday and my brain is fried.
Dwayne
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Garrison,
While I don't disagree, operational issues internally do not enable the
issuance of an externally visible 005A or such in terms of patch numbering at
this time. However, the version string within the executable does change, so
you can tell which version you have by running the version command
So we have two versions of 7.5 patch 5, and will soon probably have a
third. Having the ability to ascertain which of those I have installed
would be much more useful if we had some sort of lookup table available to
tell us which of the three we had installed, so that we would be able to
know
So make the new one patch 6? Please? :-)
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From: Easter, David david_eas...@bmc.com
To:
I vote for that.
I really don't care or mind if the patch number high. I also agree that this is
proper release mgmt.
Maybe a lister can take a look at the Service Transitioning ITIL guide to see
what is the best practice
Guillaume
From: Action Request System
Ok.so original Patch 5 is still good, if you are willing to deal with the
license stuff problems.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Friday, July 09, 2010 1:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System
And do we really want to start a discussion about why an industry leader in
the creation and selling of tools that enforce ITIL practices is unable to
leverage those tools to follow those practices in it's own environment?
Rick
On Fri, Jul 9, 2010 at 3:44 PM, Guillaume Rheault
Ø Ok...so original Patch 5 is still good, if you are willing to deal with the
license stuff problems.
That is correct. And it's just the audit file/report - not licensing in
general. Licensing still works fine with or without any patches.
-David J. Easter
Sr. Product Manager, Enterprise
What are the version strings for the original Patch 005 and the revised
Patch 005?
-Mike
On Fri, Jul 9, 2010 at 3:58 PM, Easter, David david_eas...@bmc.com wrote:
**
Ø Ok…so original Patch 5 is still good, if you are willing to deal with
the license stuff problems.
That is correct.
Why not Eating your won food should be a principle for every corporation.
Two examples that come to mind: HP and Oracle. HP embarked in a huge project to
consolidate all its data centers; at the end of that project, they will be able
to tell their clients the hurdles they encountered and
Sounds like a great idea for a WWRUG 2010 session. How BMC eats its own
dog food.
Rick
On Fri, Jul 9, 2010 at 4:12 PM, Guillaume Rheault guilla...@dcshq.comwrote:
**
Why not Eating your won food should be a principle for every
corporation.
Two examples that come to mind: HP and
original: 7.5.00 Patch 005 201005111542
revised: 7.5.00 Patch 005 201006240200
On Jul 9, 1:05 pm, Mike Gould mjgo...@gmail.com wrote:
What are the version strings for the original Patch 005 and the revised
Patch 005?
-Mike
On Fri, Jul 9, 2010 at 3:58 PM, Easter, David
I think it would be a good thing for BMC to present this information, however
it's pretty obvious that they do use at least some of their own products if
you've logged into their support site (custom ARS apps and RKM), and when I was
working a contract in their Houston office a number of years
True but that is not a true recovery method.. You would loose application
data written between the upgrade and downgrade..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Guillaume Rheault
Sent: Friday, July 09,
I know that they do use a lot of their own software, and have been trying to
move toward that goal for a while. I am hoping that a session like that I
suggested would show the status of that dogfood in a favorable light that
would leave us impressed. However, there are a couple of noticeable
Hopefully someone has ran into this before. I am redesigning a survey app that
I built last year to do it through a Submit. Send the customer a URL to
Midtier for the Survey form. After the customer fills out the survey, there is
a button to Submit the Survey. In the Active Link that is
Ron,
Is it possible you are on a 'Search' of the window instead of a 'Submit'? A
commit action in a search window performs the search as specified by
fieldsinstead of a create like you would get in a Submit window or the
Modify you would get in a Modify window.
-Original Message-
I second the motion. What's better then seeing how the mothership uses
their own product? I remember being impressed with some of the stuff they
were doing when taking the tour in Pleasanton back in 2002.
Jason
On Fri, Jul 9, 2010 at 1:15 PM, Rick Cook remedyr...@gmail.com wrote:
** Sounds
Thank you Doug got explaining.
Tim
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mueller, Doug
Sent: Friday, July 09, 2010 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form with a couple of Views not showing on entry point for homepage
**
Tim,
I agree with LJ. It sounds like you are in a search mode and when you press
the button it is doing a QBE search based on the survey fields you filled
out. Try adding mode=Submit to the URL somewhere after the question mark
(add a question mark if you don't have one).
Example:
http://
Or even better the next version of RKM is a Remedy app. Ok so you have to
wait a little while until it is released.
Jason
On Fri, Jul 9, 2010 at 8:53 AM, Guillaume Rheault guilla...@dcshq.comwrote:
You may want to upgrade your RKM 7.2 to 7.5.
That is exactly one of the new features of RKM
Hi Naveen,
I prefer 3-tier architecture rather than 2-tier solely because working with
data-model directly is not a scalable design.
I prefer web-services route only because I dont have to deal with SQL havocs(I
am not SQL guru :)) and working with Databases which I dont own and have no
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