Thanks! I wasn't sure if it had a plugin or not. I haven't done anything
with the Notification Engine yet. More good stuff to learn.
Jason
On Tue, Aug 3, 2010 at 11:47 PM, Jarl Grøneng wrote:
> NOE = Notification engine.
>
> --
> Jarl
>
> 2010/8/4 Jason Miller :
> > ** We have the following l
Hi LJ,
Thanks a lot for the info.I was able to create a viewform with only
keyfield.
I tried adding other fields from the external table, but these fields needs
to be initialized with empty field and i dont know how to go about it ..
can you guide in this front also? It will be very helpful
Regar
Hello,
Once configured Incoming box, I send an email to Email Engine like this:
In the subject line I indicate: This is about incident INC3173
In the Body part I indicate:
Schema: BridgeForm
Server: servername
Login: Demo
Password: demopass
Action
Hello,
I'd appreciate any documentation too.
John
___
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I run a Persian rug club. I have heard there is a bearhide rug club in Vermont.
Sent from my Verizon Wireless BlackBerry
-Original Message-
From: John Atherly
Sender: "Action Request System discussion list(ARSList)"
Date: Tue, 3 Aug 2010 11:40:26
To:
Reply-To:
Hi Remedy Experts,
In my problem management if I left the assignee empty it's picking random name
from the support group, can anyone please help me to disable this auto
assignement.
Thanks & Regards,
Pavan Kumar
CONFIDENTIALITY CAUTION/DISCLAIMER
Transmission o
Go to HomePage-->Application Administration console-->Custom
Configuration-->Problen Management-->Rules
Search for an entry in this form & make "No" to Assignment Integration &
save this entry.
Cheers,
Mahendra !!!
On Wed, Aug 4, 2010 at 6:18 PM, Pavan Kumar wrote:
> **
>
> Hi Remedy Experts
Go to Application Administration Console -> Custom Configuration -> Problem
Management -> Advanced option -> Rules
Disable the Assignment Engine Integration.
Thanks,
Wirasat
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Be
Thanks for the response, will this just disable auto assignee, or will it
disable some thing else.
Because we have this enabled for change & incidents as well, but the system
never picked some one randomly and assigned to support assignee.
From: Action Request Sy
Hi All,
We have an issue with Application-Bus-Time-Subtract command after migrating
custom application from 6.3server to 7.5 server, this process command fails
when there is a negative offset value passed as parameter into it. This works
perfectly on 6.3 server, has any one faced this issue. I
Sergio,
Are your users sending emails to update an INC ticket which already exists? Is
so, your action should be "Modify"..
Look at the following pages of the Administering BMC Remedy Email Engine
(ARS7.1) guide.
164-165 (Action labels Submit, Query, Modify, User-Defined)
131-140 (Sending a mod
This is only going to disable in problem Management. Change and Incident have
their own settings for Assignment Engine Integration. You may want to verify
their settings as well.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] O
Hello Marcelo,
Thanks, but if I used Modify instead of Submit, the problem will remain
because I would neither have the whole content of 'Subject' (AR System Email
Messages) in the destination form (HPD:HelpDesk if 'Modify' or BridgeForm if
'Submit'), what is my goal.
Thanks & regards,
Sergio T
I guess I was confused since the subject line of the email would be "this is
about incident INC03173", I assumed that the incident already exists and
that your users would just be updating the ticket.
Sorry for the confusion Sergio
Marcelo
-Original Message-
From: Action Request Sy
Hello Marcelo,
You are right. Users just want to update the ticket, but I prefer doing it
through an bridge form to perform some operations and not to overload
HPD:Help Desk form. May be I am wrong and should be better to do an update
directly to HPD:Help Desk.
Thank you for your comments, that a
I think you have assignment configuration records that are selected for
"Problem Management" too. In that case, de-select Problem management under
"Available Systems".
[image: Assigment.jpg]
Thanks
Mahesh
On Wed, Aug 4, 2010 at 7:48 AM, Pavan Kumar wrote:
> **
>
> Hi Remedy Experts,
>
>
>
>
Gopal,
Honestly I've never 'created' anything with the API...almost everything I
write just reads thingsso I'm not really experienced in the creation of
forms and suchbut from looking at the docs you simply find the type of
field you want to create, look at its 'set' methods, set the attrib
Hey.it's not Friday yet.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jim Fox
Sent: Wednesday, August 04, 2010 6:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Is there any Rug Action in the New England area?
I run a Persian rug club. I have hea
Maybe someone else can chime in and elaborate on how they are updating tickets
via email??
I know when tickets are created via email, they are staged on the
HPD:IndicentInterface_Create form. but I don't know if this holds true for
Modify actions
-Original Message-
From: Action Reque
Shouldn't that be "Hot" Rug Group Action?
On Tue, Aug 3, 2010 at 11:40 AM, John Atherly wrote:
> **
> Is there any Rug Group Action in the New England area?
>
> _
> *
> John Atherly* | * APC by Schneider Electr
Sergio,
One recommendation for your Push Fields action to Bridge form workflow:
Use an Escalation to push fields from the AR System email Messages form --->
BridgeForm form and not a filter.
I have setup and maintained incoming email workflow for a Large-Scale
implementation of Remedy 6.3 (The
All,
Ok here's another one that I've been looking at for a couple of days now.
I've got a Web Service/XML page that is setup to handle Attachments.
When Remedy built the XML page it set the Attachment Data element as type:
XSD:Base64Binary
I have a Perl CGI script to consume the WebService.
I can
Thanks for the Reply Mario :)
Will try the one you suggested.
Regard
Sayana
On Tue, Aug 3, 2010 at 11:12 PM, Roehr, Mario wrote:
> Hi Sayana,
>
> try the follwing:
>
> 'Summary' LIKE "%CREATE_ID%ADAccount=Yes%"
>
> Regards,
> Mario
>
>
> Von: Action Request System discussion list(ARSList) [mai
This will require that the words appear in the order listed:
'Summary' LIKE "%CREATE_ID%ADAccount=Yes%"
If you want them to just both appear at all, it would probably be better to say:
'Summary' LIKE "%CREATE_ID%" AND 'Summary' LIKE "%ADAccount=Yes%"
Anne Ramey
***
From: Maneesh Gotiya (WT01 - GMT-Telecom Equipment)
Sent: Wednesday, August 04, 2010 8:58 PM
To: Abhay Somani (WT01 - WT - Internal Vertical)
Subject: RE: CI Name* should Unique in Asset Manag
Reply him": create unique index for this field... in base element
From: Abhay Somani (WT01
This is what I would do.
1. A Staging Form to store all Incoming Emails.
2. A filter on "AR System Email Messages" that will push the Incoming
email to the above staging form.
3. Filter(s) on the staging form to parse the number (using functions
STRSTR, LTRIM, SUBSTR) from the subje
You should NOT put a unique index on the Name attribute of BaseElement
unless you are REALLY SURE you want to do that and you understand all
the implications. There are things that will break or become very
difficult as discussed previously in this thread. You are better off
handling it through w
Hello everyone, I have a difficult problem.
Workflow is setting a character field using the Application Generate
GUID command. This command runs off a button and it creates a field to
reference child tickets. The workflow does it's job very well. I was
modifying it a little, and when testing, saw
Hello John,
Thank you for your opinions. I take into account the problems you had.
To get the Subject line, I just do a 'Set field' action when a record is
created on 'AR System Email Messages' that saves the Incident number, so
later from Brigde form I do a 'Set field' to recover the 'Subject l
Drew,
Is the field ID of this Char field 179 by chance?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Wednesday, August 04, 2010 10:58 AM
To: arslist@ARSLIST.ORG
Subject: Unable to trace workflow to find
It is!
On Wed, Aug 4, 2010 at 11:43 AM, LJ LongWing wrote:
> Drew,
> Is the field ID of this Char field 179 by chance?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
> Sent: Wednesday, August 04, 2010
That's a core 'guid' field...if you create a field with that ID it will
automatically get set to a GUID on creation of the record...check it out in
the docs.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent:
Oh man...some days it pays to read the error message.
...Unexpected element encountered in the input XML document...
D'OH!
Uhhh, ya, you have to specify the XML parameter correctly...
Attachment1_attachmentName-->Works
Attachment_1_attachmentName-->does not work
So the code I had written
I did, thanks for the hint and the info!
Soto Cano bought Service Desk or HD 6 in 2003 or 2004 apparently. I
thought that they never installed it, but if this field exists, would
it have been added during install of that product?
Drew
On Wed, Aug 4, 2010 at 12:00 PM, LJ LongWing wrote:
> That'
Drew,
I don't work with ITSM at allso I can't tell you when/if it was inserted
into whatall I can tell you is that 179 came in 7.x ish...
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Wednesday,
Hi All,
Tim don't laugh at this one :)
I have an issue that I have never come across before. I have it set up so that
an end user can send an incoming email and the request work log is update if
the Request ID is in the subject line. No issue with that exactly.
I have a user who sent and email
For those of you who have asked questions regarding Knowledge Management
here is a sneak peak into two of the topics we will cover on the subject at
the WWRUG10 Conference just two short months away. Dan has extended the
discount pricing until the end of the week for those of you who haven't
regis
Listers,
I was wondering if anyone had ran across this. I have a customer who uses
software as a service for several products. The question is from an
Asset/CMDB perspective how do you classify it, is it an Asset or is it a
Service?
Regards,
David Charters
317-331-8985
__
The short answer is:
Software as a Service is a Service
Software as an Asset is an Asset
Does the software you are talking about classifying have extended ownership
rights?
Or do you "rent" it?
Chas
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
They do it both ways here
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Wednesday, August 04, 2010 4:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to classify software as a service in Asset
**
The short answer is:
S
There you go
Classify some as "Asset" (the ones that are Assets)
And some as "Service" (the ones that are SaaS)
"That was EASY"(r)
Chas
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Charters
Sent: Wednesday, August 04, 2010 2:54 PM
Thanks Anne for your inputs..
appreciate it
Sayana
On Wed, Aug 4, 2010 at 9:27 AM, Ramey, Anne wrote:
> **
>
> This will require that the words appear in the order listed:
>
> 'Summary' LIKE "%CREATE_ID%ADAccount=Yes%"
>
> If you want them to just both appear at all, it would probably be better
ARS 7.5 p 5/~11542
SQL 2005
Tomcat 5.5.28
Java 1.5.022
IE browsers 6 and 8
Has anyone seen problems with directing web reports to the screen in either
.rpt or .csv format, and the date fields
not rendering? Our reports show the date field headings, but no values for
DATE fields and any field t
Actually, you should consider four categories:
- Software as a service (SaaS) should be expensed (and a recurring expense
at that) as a non-asset (not an asset since you own nothing)
- High-value software over a threshold value (like $5,000 or more) should be
classified as a capitalized asset (wi
Hi all,
I have one regular and one display only form. This Regular form acts as the
backend for the display only form. There are attachment pools on both these
forms.
When i have an attachment in the backend form, i am able to bring it into
the display form through set field on open of the di
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