Push Attachment from Display Form

Hi all, I have one regular and one display only form. This Regular form acts as the backend for the display only form. There are attachment pools on both these forms. When i have an attachment in the backend form, i am able to bring it into the display form through set field on open of the di

Re: How to classify software as a service in Asset

Actually, you should consider four categories: - Software as a service (SaaS) should be expensed (and a recurring expense at that) as a non-asset (not an asset since you own nothing) - High-value software over a threshold value (like $5,000 or more) should be classified as a capitalized asset (wi

Problem with web reporting and Date fields

ARS 7.5 p 5/~11542 SQL 2005 Tomcat 5.5.28 Java 1.5.022 IE browsers 6 and 8 Has anyone seen problems with directing web reports to the screen in either .rpt or .csv format, and the date fields not rendering? Our reports show the date field headings, but no values for DATE fields and any field t

Re: How to write Service target qualification

Thanks Anne for your inputs.. appreciate it Sayana On Wed, Aug 4, 2010 at 9:27 AM, Ramey, Anne wrote: > ** > > This will require that the words appear in the order listed: > > 'Summary' LIKE "%CREATE_ID%ADAccount=Yes%" > > If you want them to just both appear at all, it would probably be better

Re: How to classify software as a service in Asset

There you go Classify some as "Asset" (the ones that are Assets) And some as "Service" (the ones that are SaaS) "That was EASY"(r) Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of David Charters Sent: Wednesday, August 04, 2010 2:54 PM

Re: How to classify software as a service in Asset

They do it both ways here From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas Sent: Wednesday, August 04, 2010 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: How to classify software as a service in Asset ** The short answer is: S

Re: How to classify software as a service in Asset

The short answer is: Software as a Service is a Service Software as an Asset is an Asset Does the software you are talking about classifying have extended ownership rights? Or do you "rent" it? Chas From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

How to classify software as a service in Asset

Listers, I was wondering if anyone had ran across this. I have a customer who uses software as a service for several products. The question is from an Asset/CMDB perspective how do you classify it, is it an Asset or is it a Service? Regards, David Charters 317-331-8985 __

WWRUG10 - Technical Session Sneak Peak #1 - Knowledge Management

For those of you who have asked questions regarding Knowledge Management here is a sneak peak into two of the topics we will cover on the subject at the WWRUG10 Conference just two short months away. Dan has extended the discount pricing until the end of the week for those of you who haven't regis

Email (Template) Issue

Hi All, Tim don't laugh at this one :) I have an issue that I have never come across before. I have it set up so that an end user can send an incoming email and the request work log is update if the Request ID is in the subject line. No issue with that exactly. I have a user who sent and email

Re: Unable to trace workflow to find Run Process Set Fields

Drew, I don't work with ITSM at allso I can't tell you when/if it was inserted into whatall I can tell you is that 179 came in 7.x ish... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Wednesday,

Re: Unable to trace workflow to find Run Process Set Fields

I did, thanks for the hint and the info! Soto Cano bought Service Desk or HD 6 in 2003 or 2004 apparently. I thought that they never installed it, but if this field exists, would it have been added during install of that product? Drew On Wed, Aug 4, 2010 at 12:00 PM, LJ LongWing wrote: > That'

Re: passing attachments in via Web Service with Perl CGI-closed

Oh man...some days it pays to read the error message. ...Unexpected element encountered in the input XML document... D'OH! Uhhh, ya, you have to specify the XML parameter correctly... Attachment1_attachmentName-->Works Attachment_1_attachmentName-->does not work So the code I had written

Re: Unable to trace workflow to find Run Process Set Fields

That's a core 'guid' field...if you create a field with that ID it will automatically get set to a GUID on creation of the record...check it out in the docs. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent:

Re: Unable to trace workflow to find Run Process Set Fields

It is! On Wed, Aug 4, 2010 at 11:43 AM, LJ LongWing wrote: > Drew, > Is the field ID of this Char field 179 by chance? > > -Original Message- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller > Sent: Wednesday, August 04, 2010

Re: Unable to trace workflow to find Run Process Set Fields

Drew, Is the field ID of this Char field 179 by chance? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Wednesday, August 04, 2010 10:58 AM To: arslist@ARSLIST.ORG Subject: Unable to trace workflow to find

Re: How to get the Subject line when sending an email that performs a submit action?

Hello John, Thank you for your opinions. I take into account the problems you had. To get the Subject line, I just do a 'Set field' action when a record is created on 'AR System Email Messages' that saves the Incident number, so later from Brigde form I do a 'Set field' to recover the 'Subject l

Unable to trace workflow to find Run Process Set Fields

Hello everyone, I have a difficult problem. Workflow is setting a character field using the Application Generate GUID command. This command runs off a button and it creates a field to reference child tickets. The workflow does it's job very well. I was modifying it a little, and when testing, saw

Re: FW: CI Name* should Unique in Asset Manag

You should NOT put a unique index on the Name attribute of BaseElement unless you are REALLY SURE you want to do that and you understand all the implications. There are things that will break or become very difficult as discussed previously in this thread. You are better off handling it through w

Re: How to get the Subject line when sending an email that performs a submit action?

This is what I would do. 1. A Staging Form to store all Incoming Emails. 2. A filter on "AR System Email Messages" that will push the Incoming email to the above staging form. 3. Filter(s) on the staging form to parse the number (using functions STRSTR, LTRIM, SUBSTR) from the subje

FW: CI Name* should Unique in Asset Manag

From: Maneesh Gotiya (WT01 - GMT-Telecom Equipment) Sent: Wednesday, August 04, 2010 8:58 PM To: Abhay Somani (WT01 - WT - Internal Vertical) Subject: RE: CI Name* should Unique in Asset Manag Reply him": create unique index for this field... in base element From: Abhay Somani (WT01

Re: How to write Service target qualification

This will require that the words appear in the order listed: 'Summary' LIKE "%CREATE_ID%ADAccount=Yes%" If you want them to just both appear at all, it would probably be better to say: 'Summary' LIKE "%CREATE_ID%" AND 'Summary' LIKE "%ADAccount=Yes%" Anne Ramey ***

Re: How to write Service target qualification

Thanks for the Reply Mario :) Will try the one you suggested. Regard Sayana On Tue, Aug 3, 2010 at 11:12 PM, Roehr, Mario wrote: > Hi Sayana, > > try the follwing: > > 'Summary' LIKE "%CREATE_ID%ADAccount=Yes%" > > Regards, > Mario > > > Von: Action Request System discussion list(ARSList) [mai

passing attachments in via Web Service with Perl CGI

All, Ok here's another one that I've been looking at for a couple of days now. I've got a Web Service/XML page that is setup to handle Attachments. When Remedy built the XML page it set the Attachment Data element as type: XSD:Base64Binary I have a Perl CGI script to consume the WebService. I can

Re: How to get the Subject line when sending an email that performs a submit action?

Sergio, One recommendation for your Push Fields action to Bridge form workflow: Use an Escalation to push fields from the AR System email Messages form ---> BridgeForm form and not a filter. I have setup and maintained incoming email workflow for a Large-Scale implementation of Remedy 6.3 (The

Re: Is there any Rug Action in the New England area?

Shouldn't that be "Hot" Rug Group Action? On Tue, Aug 3, 2010 at 11:40 AM, John Atherly wrote: > ** > Is there any Rug Group Action in the New England area? > > _ > * > John Atherly* | * APC by Schneider Electr

Re: How to get the Subject line when sending an email that performs a submit action?

Maybe someone else can chime in and elaborate on how they are updating tickets via email?? I know when tickets are created via email, they are staged on the HPD:IndicentInterface_Create form. but I don't know if this holds true for Modify actions -Original Message- From: Action Reque

Re: Is there any Rug Action in the New England area?

Hey.it's not Friday yet. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jim Fox Sent: Wednesday, August 04, 2010 6:20 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any Rug Action in the New England area? I run a Persian rug club. I have hea

Re: Java API - Help

Gopal, Honestly I've never 'created' anything with the API...almost everything I write just reads thingsso I'm not really experienced in the creation of forms and suchbut from looking at the docs you simply find the type of field you want to create, look at its 'set' methods, set the attrib

Re: disable auto assignement

I think you have assignment configuration records that are selected for "Problem Management" too. In that case, de-select Problem management under "Available Systems". [image: Assigment.jpg] Thanks Mahesh On Wed, Aug 4, 2010 at 7:48 AM, Pavan Kumar wrote: > ** > > Hi Remedy Experts, > > > >

Re: How to get the Subject line when sending an email that performs a submit action?

Hello Marcelo, You are right. Users just want to update the ticket, but I prefer doing it through an bridge form to perform some operations and not to overload HPD:Help Desk form. May be I am wrong and should be better to do an update directly to HPD:Help Desk. Thank you for your comments, that a

Re: How to get the Subject line when sending an email that performs a submit action?

I guess I was confused since the subject line of the email would be "this is about incident INC03173", I assumed that the incident already exists and that your users would just be updating the ticket. Sorry for the confusion Sergio Marcelo -Original Message- From: Action Request Sy

Re: How to get the Subject line when sending an email that performs a submit action?

Hello Marcelo, Thanks, but if I used Modify instead of Submit, the problem will remain because I would neither have the whole content of 'Subject' (AR System Email Messages) in the destination form (HPD:HelpDesk if 'Modify' or BridgeForm if 'Submit'), what is my goal. Thanks & regards, Sergio T

Re: disable auto assignement

This is only going to disable in problem Management. Change and Incident have their own settings for Assignment Engine Integration. You may want to verify their settings as well. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] O

Re: How to get the Subject line when sending an email that performs a submit action?

Sergio, Are your users sending emails to update an INC ticket which already exists? Is so, your action should be "Modify".. Look at the following pages of the Administering BMC Remedy Email Engine (ARS7.1) guide. 164-165 (Action labels Submit, Query, Modify, User-Defined) 131-140 (Sending a mod

Issue With Application-Bus-Time-Subtract

Hi All, We have an issue with Application-Bus-Time-Subtract command after migrating custom application from 6.3server to 7.5 server, this process command fails when there is a negative offset value passed as parameter into it. This works perfectly on 6.3 server, has any one faced this issue. I

Re: disable auto assignement

Thanks for the response, will this just disable auto assignee, or will it disable some thing else. Because we have this enabled for change & incidents as well, but the system never picked some one randomly and assigned to support assignee. From: Action Request Sy

Re: disable auto assignement

Go to Application Administration Console -> Custom Configuration -> Problem Management -> Advanced option -> Rules Disable the Assignment Engine Integration. Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Be

Re: disable auto assignement

Go to HomePage-->Application Administration console-->Custom Configuration-->Problen Management-->Rules Search for an entry in this form & make "No" to Assignment Integration & save this entry. Cheers, Mahendra !!! On Wed, Aug 4, 2010 at 6:18 PM, Pavan Kumar wrote: > ** > > Hi Remedy Experts

disable auto assignement

Hi Remedy Experts, In my problem management if I left the assignee empty it's picking random name from the support group, can anyone please help me to disable this auto assignement. Thanks & Regards, Pavan Kumar CONFIDENTIALITY CAUTION/DISCLAIMER Transmission o

Re: Is there any Rug Action in the New England area?

I run a Persian rug club. I have heard there is a bearhide rug club in Vermont. Sent from my Verizon Wireless BlackBerry -Original Message- From: John Atherly Sender: "Action Request System discussion list(ARSList)" Date: Tue, 3 Aug 2010 11:40:26 To: Reply-To:

ITSM 7.x comparison to HP Service Manager 9.x?

Hello, I'd appreciate any documentation too. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

How to get the Subject line when sending an email that performs a submit action?

Hello, Once configured Incoming box, I send an email to Email Engine like this: In the subject line I indicate: This is about incident INC3173 In the Body part I indicate: Schema: BridgeForm Server: servername Login: Demo Password: demopass Action

Re: Java API - Help

Hi LJ, Thanks a lot for the info.I was able to create a viewform with only keyfield. I tried adding other fields from the external table, but these fields needs to be initialized with empty field and i dont know how to go about it .. can you guide in this front also? It will be very helpful Regar

Re: Does anybody know what NOE stands for?

Thanks! I wasn't sure if it had a plugin or not. I haven't done anything with the Notification Engine yet. More good stuff to learn. Jason On Tue, Aug 3, 2010 at 11:47 PM, Jarl Grøneng wrote: > NOE = Notification engine. > > -- > Jarl > > 2010/8/4 Jason Miller : > > ** We have the following l