On Thursday 26 Aug 2010 16:44:04 Danny Kellett wrote:
Hi Joe,
Thanks for your email. I wanted to bypass any manual effort. Reason being
is that I have people who are going out to customers collecting data and I
don't want them to be exporting everytime another data collector adds to
the
Excellent Victor,
I will let you know, thanks
Danny
On Thursday 26 Aug 2010 16:44:04 Danny Kellett wrote:
Hi Joe,
Thanks for your email. I wanted to bypass any manual effort. Reason
being
is that I have people who are going out to customers collecting data and
I
don't want them to be
7.6.03
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Anuj DUA
Sent: Tuesday, August 31, 2010 8:04 AM
To: arslist@ARSLIST.ORG
Subject: ARADMIN and ARUSER tool for windows 7
**
Hello list,
Kindly suggest the
Thank you Victor
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Victor
Sent: Tuesday, August 31, 2010 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Site to Excel
On Thursday 26 Aug 2010 16:44:04 Danny Kellett wrote:
Hi
Shawn,
We just upgraded from 6.3 patch 20 to 7.5 patch 4; however on aix and 10g.
Hopefully this helps
Issues: Installer failed
1. on box 4 5 in web view of group form; either delete view/ fields.
2. Flashboards - completely changes - since we have not customized, deleting
the fb:alarm,
Dear list members,
I am learning to use JAWS in an effort to provide support to a No Vision
user. We hope to gain valuable lessons in making our application more
navigable. I am focusing on access via the Mid-Tier, as this seems to be
where JAWS provides the best navigation tricks.
This task
Please send inquiries to bob.l...@klslconsulting.com
230832 - Remedy Developer
1 year contract
$70/hr 1099
position closes 9/7
Remedy Developer will serve as one of several technical resources for the
District's Remedy 7.5 upgrade project. The candidate will work under the
supervision of a
Chad,
I too have a no vision user. He uses the client and either JAWS or
Window Eyes.
I created a view of the Incident form just for him did things like set
the tab order to his preference.
Email me off list we can share.
Rebecca
-Original Message-
From: Action Request System
ARS 7.5p3
Oracle 11g
Need some suggestions for an application that allows interaction with
Remedy via end-user Blackberry's / smart phones. We have seen a demo of
AlarmPoint but that may be (dare I say) too robust for what we want. If
anyone has hints or suggestions please let me know.
Tommy
Chad - I am low vision and use zoomtext screen magnifier. It seems to work
great. A better solution than modifying the system. I've built and installed
Remedy using it and I'm happy with it.
-Original Message-
From: Action Request System discussion list(ARSList)
Both Aeroprise and MobileReach have excellent interfaces for blackberries.
Rick
-Original Message-
From: Tommy Morris tommy.mor...@radioshack.com
Sender: Action Request System discussion list(
___
Hi Everyone,
Thank you for your input. Below is the solution that worked best for my
situation. I found it easier to mix text and fields with this approach.
PERFORM-ACTION-OPEN-URL
mailto:$email-customer$?cc=supp...@navisite.comsubject=Trouble%20Ticket%20$Trouble
Ticket
ARUser and developer from ARS 7.5 will work as long as the Windows 7 is 32 bit.
If it's 64 bit, none are supported, but you might be able to get the ARS 7.5
to work.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
I'm dealing with 508 compliance also - Since there are alot of different
tools, my clients don't test against a specific tool, but rather against
their guidelines. BMC is working on a couple of items for me based on ARS
7.5 / ITSM 7.6You might want to check into their Style Sheet updates
Hi List,
I have a virtual machine runing AR 7.5(Patch 6) and SRM 7.6 (Patch 2)
(Platform: Windows Server 2003 DB: SQL 2005)
I recently tried to configure approvals for SRM, however when the command
is sent to the approval engine to create the detail record I get the
following and the Approval
Thanks for the quick feedback, we will start a high level eval of these.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: Tuesday, August 31, 2010 9:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: Blackberry
You might also check out Zenprise. They offer management of BlackBerry and
other mobile devices from a support and security standpoint.
--Original Message--
From: Tommy Morris
Sender: Arslist
To: Arslist
ReplyTo: Arslist
Subject: Re: Blackberry Integration with Remedy
Sent: Aug 31, 2010
My organization has decided to use iphones as their preferred
smartphone. (please don't tease, they never asked my opinion)
Are any of these products compatible with the iphone?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
Chad,
We have a Vision impaired user on our Help Desk and has for many years with
Different versions of JAWS. He uses the Windows client. We are a complete
Custom shop, so I do not have experience with the ITSM suite. But we had to
do, is to create a special view for him. All of the fields
Do the approvals work for Change Management? That could narrow down whether it
is the Approval Engine or the module.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
From: Action Request System discussion list(ARSList)
According to the 7.6 docs the notification engine uses business hours and
business holidays to regulate support staff notifications. I cannot say if it
is really working however - we have not gotten to the point of thoroughly
testing notifications yet. I'm still trying to get our
The only thing I've seen are web based apps and I wasn't too impressed.
Someone could make a fortune developing a native iPhone Remedy app though.
Darn, I should have taken those C classes.
Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores
N56 W17000 Ridgewood Drive |
I was able to get my NTE filters sort of working, but I think it was a
workaround rather than a true fix. Since I'm using ITSM 7.0.3 in conjunction
with SRM 7.6, I think they are using both sets of email workflow (with Patch
7000 supposed to integrate them) so that it can function. If I had
One other thing to keep in mind is that for versions 7.0.01 and later of AR
System, BMC has focused its efforts on making sure the web client meets the
broadest set of Section 508 guidelines. In other words, the web client will
meet more guidelines than the Remedy User client. So when doing
Does anyone have any numbers on what various shops run? As in, what
percentage of the customer base runs Windows/Linux/AIX/HPUX/Solaris? Any
differences on level of support from BMC between the platforms?
I know the easy answer is, use whichever platform your organization most
readily
Along that line, also be aware that the guidelines for Web applications are
different than for Software applications, and if your web application uses
software (such as Flash) it needs to meet the software requirements for
that aspect.
On Tue, 31 Aug 2010 10:29:06 -0500, Easter, David
As you mention, the best advice will always be to use what your organization is
most qualified to support based on skill sets and breadth of use across the
company as a whole. However, here's some general info from data that BMC was
able to collect.
Note that BMC does not formally track which
You might want to look at Kinetic Data http://www.kineticdata.com/ I
seen a video on the Iphone submitting a ticket in Kinetic which in turns
creates an incident ticket. This is one thing I'm going to test once we
finsh setting up our Kinetics.
Why is this so hard for me? I know this should be simple
Want to have 2 editable columns on my table - done.
I think I need to do a table walk, set some fields, and then push these fields
to the main form.
When I kick off the table walk (via an Active Link Guide) I need to start at
row 1
Lisa,
You can simply do a set fields and set your table to row one. Fairly simple. In
your active link that calls your table walk guide, the If Action before the
call guide should be:
Set Fields
Current Screen
Set Field: Table Field Name
Value: 1
There are other ways of doing this. If your
Works like a CHARM!
Thanks so much!
Lisa
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Scott Parrish
Sent: Tuesday, August 31, 2010 2:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: Editable Columns
**
Lisa,
You
RANT I finally dug far enough into the Support Web to reach the docs for ITSM
7.6.03, and sure enough, they have STILL failed to re-add Login Name to the
customer search tool set as I have been asking for ever since the Early Access
program to ITSM 7.0 - when we first saw that it had been
Column IT has a new product called Column Airwaves for mobile
connectivity. I have not used it but it may be worth a look. We have
used Aeroprise in the past but our experience was not positive. Because
of all the pieces involved, I would highly recommend trialing any
product in your
Hey Chris, this is a such reasonable request , one the many customers would use
(not to say all the customers), that it makes you wonder what is the criteria
for customer enhancement requests to make it through...
Plus this request is not brain surgery, or something overly complicated, so why
Having a curious problem. (Or set of problems I suppose)
I'm attempting to DSO between two servers, one is running 7.0.01 Patch 011
200906180730, and the other is running 7.5.00 Patch 005 201005111542
In one direction, (7.0.1 - 7.5) I can create records via Distributed
Transfer, but so far,
Hello All,
Does anyone have any preferences regarding Online BMC Training vs. On site
Instructor led training?
I have taken WBT's before and enjoy the experience of taking an instructor
led class on site, but have never done a virtual classroom instructor led
training.
My concern is that the
You do not get the full classroom experence. People attend not to ask
ques(ions. Thus making the lear lless than in a classroom
- Original Message -
From: Jase Brandon [jasebran...@gmail.com]
Sent: 08/31/2010 04:36 PM AST
To: arslist@ARSLIST.ORG
Subject: Online vs. Instructor Led On
Hire Lenny,
I thought it was raptech or raptek,
or does he have his own company...
On Tue, Aug 31, 2010 at 4:50 PM, John Atherly john.athe...@apc.com wrote:
**
You do not get the full classroom experence. People attend not to ask
ques(ions. Thus making the lear lless than in a classroom
Company Name: RMI Solutions, LLC
Location: Marriottsville, Maryland
EMAIL: rmisoluti...@verizon.net
PHONE: 443-812-9891
On Tue, Aug 31, 2010 at 5:06 PM, patrick zandi remedy...@gmail.com wrote:
Hire Lenny,
I thought it was raptech or raptek,
or does he have his own company...
On Tue,
I enjoy the instructor led classes. I like the fact that if the
instructor is good (never had a bad one) then they can steer some of the
classroom examples towards your real-life issues. Of course meeting
other developers and talking to them about their customizations and
experiences is a huge
For me, instructor led onsite is the way to go.
Online is advantageous in that you do not have to travel, it is cheaper, you
can work while taking the training, or sit at home and “watch the kids” while
learning.
But in my opinion, having to sit in a classroom ensures that you dedicate 100%
of
I don't know if they are diminishing or just moving away from being BMC
hosted and being Partner hosted. I've definitely seen a lot more
partner offerings when it comes to instructor led classroom courses and
less from BMC. However, BMC looks like it is pushing all of the BMC
hosted classes to a
A note on mobility with Mid-Tier. Mid-Tier is very close to being usable
with my Droid X. There are handful of problems that I have seen so far but
I think it is to the point where a specially designed form can be used.
Here are a few observations.
- The Application List on the Home Page is
I have not tried with Mid-Tier 7.6.03 yet. Mobile usability seems to get
better with each version of MT.
On Tue, Aug 31, 2010 at 4:05 PM, Jason Miller jason.mil...@gmail.comwrote:
A note on mobility with Mid-Tier. Mid-Tier is very close to being usable
with my Droid X. There are handful of
Has anyone tried the new Webkit based browser with the BlackBerry 6 OS?
While not supported the older BB browsers were close. With this new browser
built on Webkit technology, it should be even closer.
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)
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