login name not friendly or recognizable

It is field 117. The authentication field. John -- Single Sign On for BMC ITSM http://www.javasystemsolutions.com/jss/ssoplugin/bmcitsm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.ww

Re: anyone know how to add custom approval phases

I'm not sure I fully understand what you are trying to do but I'll give it a try: If you are trying to deploy two implementation approvals, the way to do that is by changing the approval level in the approval mappings themselves, not the approval processes.  The first implementation approval w

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

Jennifer, If you'd like the fame and glory on an even broader scale, you could also post it as a Document on the AR System forum of the BMC Developer Network... https://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system -David J. Easter

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

** Thanks Matt   From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt [arsl...@mattreinfeldt.com] Sent: Tuesday, May 24, 2011 7:21 AM To: arslist@ARSLIST.ORG Subject: Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

Please visit http://www.remedyusergroups.com to download this PowerPoint. :-) Jennifer was kind enough to allow us to post it there for everyone's convenience! Thank you, Matt R. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vaibhav Sing

Re: ARSList

That is the symptom of the problem I am fixing. To get the web site going again I have to do a hard reboot of the server (I have tried restarting every service that makes sense and read logs etc. etc.) I will do that shortly, happens once or twice a week. I just got access to my "new" ser

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

** Jennifer,   Request for one more forward to my Id please - vaibhavsinghal@gmail.com     Thank you   From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of adrian conway [adrianconway1...@gmail.com] Sent: Tuesday, May 24, 2011 5:08 AM To: arslist@ARSLIS

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

Jennifer, Can you send me a copy as well? Thank you, On Mon, May 23, 2011 at 4:20 PM, Meyer, Jennifer L wrote: > ** > > I’m so glad that so many people are able to benefit from it. I found that > making it really clarified the ITIL process for me. > > > > Jennifer Meyer > > Remedy Technical Su

Re: login name not friendly or recognizable

Its been around for a few versions.. 5.1.2 if I am not mistaken.. Joe -Original Message- From: Brien Dieterle Sent: Monday, May 23, 2011 7:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: login name not friendly or recognizable Wow. Documentation

Re: login name not friendly or recognizable

Wow. Documentation huh? What's that? I never suspected a feature like this was available. Awesome. Thanks!! Brien On 5/23/2011 3:57 PM, LJ LongWing wrote: Brien, You can add a field to the User form (forget the ID off hand) that allows you to specify ABC013251 is an alternate ID for user

Re: login name not friendly or recognizable

Brien, You can add a field to the User form (forget the ID off hand) that allows you to specify ABC013251 is an alternate ID for user smith.john, but leave smith.john as the login IDthey would be able to authenticate with the alternate ID, but the username would still be populated into last mod

login name not friendly or recognizable

How do you all deal with environments where your Login Name is not "Friendly", such as "ABC013251"? We are moving from using "lastname" (generally) to this pseudo random ID. Naturally, people do not like this appearing in the Last Modified By, Submitted By, Assigned To, and other fields that

Re: Friday humor

Apparently if all the believers were raptured, it would leave 96% still there in the National Academy of Science, but the prison population would be reduced to 3%. Michael Poole from my Android ePad On May 24, 2011 12:13 AM, "Meyer, Jennifer L" wrote: > I thought I got raptured...but it was the p

Re: ARSList

Dan is rebuilding servers. Should be done in a couple of weeks. Should be some mirror sites in place, like Matt Reinfeldt's. Rick On May 23, 2011 2:50 PM, "Shafqat Ayaz" wrote: > Hi > i am trying to access the arslist site but keep getting connection refused. can anyone please confirm if the sit

ARSList

Hi i am trying to access the arslist site but keep getting connection refused. can anyone please confirm if the site is down or only I am having problems. the URL I am using is http://www.arslist.org Many thanks for your help.   Shafqat Ayaz    __

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

I'm so glad that so many people are able to benefit from it. I found that making it really clarified the ITIL process for me. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

Jennifer, Congratulations on producing that ppt. It's so simple and clear to understand. I plan on using it and will give you kudos credit for it!! Susan On Fri, May 20, 2011 at 11:26 AM, Matt Reinfeldt wrote: > For anyone else looking for this file, please go grab it from > http://www.remedy

Re: Issues with Filter processing infinite looping - Please help!

Debra, I have this type of thing all the time..what I do is have a 'updateFrom' flag on both forms. If the update is coming from the Child guide, have the push include the from field. Then exclude updates coming from the child form in your parent form guide run-if.this will prevent the parent fr

Re: Issues with Filter processing infinite looping - Please help!

Two forms, two filters. You need to disqualify the firing of the second filter when you do the push. Push a flag to the parent form when you perform the update (from the filter on the child form), then qualify the filter on the parent form that pushes to the child form to not fire when that flag

Issues with Filter processing infinite looping - Please help!

Hi Everyone, I have been asked to implement a feature that has me stumped and wanted to see what others might do to implement the following workflow 1) Parent form has a status field and can have many child records 2)Child form also has a status field with similar options Part

Issues with Filter processing infinite looping - Please help!

Hi Everyone, I have been asked to implement a feature that has me stumped and wanted to see what others might do to implement the following workflow 1) Parent form has a status field and can have many child records 2)Child form also has a status field with similar options Part

Re: API call to sign a client OFF

Rich, It would take a bit of work, but you can get it to happen if you would like. There is a run-process named PERFORM-ACTION-EXIT-APP. The trick would be getting this to fire on a client other than the one initiating the logoff. I would do something along the lines of 1 �C Put an interv

Re: 7.6.03 -- question $PROCESS$ --Bug?

I got it, my new diet... it's killing me... On Mon, May 23, 2011 at 12:11 PM, Drew Shuller wrote: > ** > Patrick, I've seen odd behavior in the 7.6.4 admin tool. Maybe it's the > same for 7.6.3. Get out and get back in. > > Drew > JTF Bravo > _attend WWRUG11 www.wwrug.com ARSlist: "Where the An

Re: Reset Password At Login, Web Version

I also heard back from BMC support. They said to apply SP1 for 7.6.04. Haven't tried that yet. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Ar

Re: Reset Password At Login, Web Version

I received an email from Bala. He says that BMC Support says to disable this filter: User Password Change:ErrorOnConfirmPreviousPassword Drew JTF Bravo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend

Re: 7.6.03 -- question $PROCESS$ --Bug?

Patrick, I've seen odd behavior in the 7.6.4 admin tool. Maybe it's the same for 7.6.3. Get out and get back in. Drew JTF Bravo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com AR

7.6.03 -- question $PROCESS$ --Bug?

We have 3 different servers, solaris 10 // ars 7.6.03 in the set fields action of either active links / or filters.. There is no $PROCESS$ listed the keywords.. I understand this is not deprecated so how do I get it to show up? Is this a Bug? -- Patrick Zandi _

Re: API call to sign a client OFF

No, but thanks for the tip. I will look into it. Best regards, Rich �x �x 你 。 GIS-ISS-SEM Service Technology Development Manager ITIL Practisioner Certified: Support and Restore Princeton, NJ *: 609-580-5802 Cell (: 617-756-4626 Information Classification: Limited Access From: Action Request Sys

Re: API call to sign a client OFF

Hi Richard, Did you try? ARTermination �C for C. serverUser.logout() for Java Thanks -Deo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Gard, Richard J Sent: Monday, May 23, 2011 8:34 PM To: arslist@ARSLIST.ORG Subject: API call to sign a clien

anyone know how to add custom approval phases

All, ITSM Change Management 7.5.01 My need: Customer wants change request 2 phase approval in "Implementation Approval" 1. Begin = Scheduled For Review, Approved = Scheduled For Approval 2. Begin = Scheduled For Approval, Approved = Scheduled As far as I can see I can only

Re: API call to sign a client OFF

A regular user can only be signed in once with the same IP address. So if he/she tries login from a different device (read different IP address) access will be rejected. This does not apply to users member of the administrator group. ~ Terje From: Action Reque

API call to sign a client OFF

IS there an API call we can make to sign a person off from the client? We are working on a blackberry approval app the runs into a problem if the person is signed on to Remedy ITSM 7.0.1. The approval works if the person is not signed onto Remedy, but fails if he/she is signed on. The caveat

Re: ITSM 7604 Install taking forever

We just upgrade our test AR 7.5 p6 / ITSM 7.6 p1 / Atrium Core 7.6 p2 to 7.6.04 SP1. It took 12 hours for ITSM. The app server has 2 CPUs with 4 GB of RAM and the db server has 2 CPUs with 8 GB of RAM. Both are Windows 2008 R2 64-bit running on Microsoft Hyper-V. Jason On Mon, May 23, 2011 at

Re: server group delinquency, inaccurate

The signalling options should not be relevant for delinquency checks - this is done via updates to the database. In the SERVGRP_BOARD table there is a record for each server in your group. Every check interval a server will increment its own INTERVALCOUNT value and note the values of the other

Re: ITSM 7604 Install taking forever

I have not seen an ITSM upgrade take 48 hours (yet), but in my experience I have seen them take up to 23 hours to complete. I just upgraded last week and over the weekend on a new staging server, and the upgrade from 7.0.03.009 to 7.6.00.001 took 17 hours, and from 7.6.00.001 to 7.6.03 took 9.5

Re: Friday humor

I thought I got raptured...but it was the pager. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov

Re: server group delinquency, inaccurate

Yes, that is correct. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Reque

ITSM 7604 Install taking forever

We are moving from 7.5 P2 to 7.6.04. We are able to suces Hi List, We are moving from 7.5 P2 to 7.6.04. We are able to sucessfully upgrade AR Server, Mid-Tier and Atrium CMDB 7604. But now we are facing problem with ITSM 7604 install. The intaller is running for last 48 hrs and seems progressing

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

got it from the remedyusergroup site.. thanks, vikram_k wrote: > > hey Jennifer, > > I would like to have a copy as well. Can you send it to me.. > > Thanks, > Vikram > > Meyer, Jennifer L-2 wrote: >> >> It was me. Do you need a copy? >> >> Jennifer Meyer >> Remedy Technical Support Special

Re: Refrigerator - old subject line ( diff b/w .. Incident ..problem..change)

hey Jennifer, I would like to have a copy as well. Can you send it to me.. Thanks, Vikram Meyer, Jennifer L-2 wrote: > > It was me. Do you need a copy? > > Jennifer Meyer > Remedy Technical Support Specialist > State of North Carolina > Office of Information Technology Services > Service Del