Hi,
We are moving our code to production server using migrator scripts.If at
some point of time we want to revert back particular functionality, how can
this be done automatically?
With Regards,
B.Vikram.
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Hi
The web services was not created in remedy. It was develop for other programmers
Thanks
-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
En nombre de LJ LongWing
Enviado el: Miércoles, 01 de Junio de 2011 01:33 p.m.
Para: arslist@ARSLIS
We've provided the 508 compliance guidelines for both web and software
(1194.21) to BMC along with the testing scripts the goverment uses to verify
whether an application is 508 compliant. Keep in mind that even if you are
using the web client only (which relates to 1194.22) you also need to ac
Thank you, David!
Ken Leihkauff
North American Integrated Services Management Center (NAISMC)
Science Applications International Corp. (SAIC)
865-481-1329 office
865-659-7440 cell
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent:
Sorry - that should have been "Voluntary Product Accessibility Template". Darn
acronyms. ;-)
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not necessarily reflect those
Yes. All BMC Remedy products have a VPAT (Voluntary Product Assessment
Template) available. Just contact a BMC representative (sales, support, etc.)
who will have access to them.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/o
Dear listers,
I wanted to create some eMail templates for automatic signature (footer).
Therefor I created an html-file and added it to page AR System Email Templates.
If an email is sent by Remedy the footer always looks okay. But unfortunately
if there is an german-umlaut in the text (
Ok...prior to 7.6 there was the application list. This application list
displayed everything that wasn't in a deploy able application at the
topand everything else grouped by the deployable application, then
within the deployable application by choosing the order...but you were never
able to s
I am out of the office until 06/13/2011.
Hi,
I'll be on vacation from 02/June/2011 till 12/June/2011. I'll have very
limited access to mails during my vacation and will be checking emails once
or twice in a day. Hence my response will be delayed.
During my absence, please contact the following
Hello,
Does anyone know if BMC has provided help with completing the government's 508
Evaluation Template, like the one shown below? Thanks for any guidance or
insight to completing the template or obtaining details from BMC. I have seen
BMC's whitepaper for guidance when developing ARS appli
My recollection is that 7.5.00.00x installers would remove the email service
and then fail to install an updated version of it; Richard, is it missing
completely now?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.e
Look at the windows event logs to see why the service will not start.. It
should tell you something..
Joe
From: Richard Copits
Sent: Wednesday, June 01, 2011 3:14 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Email not working... any suggestions?
**
We just
Thanks all.
The issue is resolved.
Root cause seems to be a known defect in ars 7.6.03. When you turn on
enable user logging to form in the admin console--> Logs tab, it is
causing the timeout errors.
I bet it might be due to table dead locks on that particular table.
After we disabled this option
Set the service to run with a login user that is an Admin on that box.
I've had problems on previous versions where the email service would not
run correctly until I did that and rebooted the system. A restart of the
service wouldn't work.
From: Action Request System discussion list(ARSList)
[m
ya know.. years ago I posted (somewhere on the list) a trick with the email
server..
You delete all the aremail forms, and data.. and add a property in the email
props..
and start the email server and it rebuilds the aremail engine, puts all the
forms and data in..
you just then create your mailbox
Thanks for the infobut I'll keep plugging along and see if anything works.
Clicking on the batch file causes the
emails to go out but it doesn't seem to work as a servicestrange...
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of strauss
Sent
Are you using MAPI? Make sure that the email service is still set to run as
your network account that has access to the mail box and matches the Outlook
mail profile.
Jason
On Wed, Jun 1, 2011 at 12:14 PM, Richard Copits wrote:
> **
>
> We just upgraded to AR server 7.5 patch 7 and after the u
I had problems with many of the various 7.5 patches with them clobbering the
email engine and/or failing to reinstall the service. One of the main reasons
that I skipped 7.5. I don't remember the 7.5 installer being able to uninstall
it properly, either, so that you could add it back in. Look
Hi List
I have a strange issue with the flashboard on ITSM 7.5
I'm using the active link that sets the flashboard using the dynamic
qualification that looks like:
Set Field to
(( "customqual= 'Scheduled Start Date' >= " + ) + $Reporting Date$) +
I also have button that runs this ac
We just upgraded to AR server 7.5 patch 7 and after the upgrade and reboot
the outgoing mail server service refuses to be created. A reinstall of the
mail client didn't help. Looks like there are several entries in the registry
but no idea why. Any help/suggestions/solutions? BMC isn't respondin
Are you using AD for authentication? If so, it could be an AD issue.
On Wed, 1 Jun 2011 10:50:45 -0700, patchsk wrote:
>It is not a connection issue from arserver to the database.
>Because arserver is starting up fine, I can see in the logs that it
>can read all the table from db during the star
Remove Microsoft KB2509553. I have reproduced this on three 7.1 servers, and
the only fix is to take the security update back off. On at least one of
those, after upgrading it to 7.6.04 and adding the patch back on individually,
it no longer stopped the AR service from starting, but BMC Suppor
Anybody running the following:
Oracle 11.2 on Solaris 10
ARS 6.3 on Solaris 10
Oracle Client 9
I know 6.3 is not supported.
Thank you.
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Guillermo,
Because of how the web service plugin was written, you must build your web
service filters on a 'regular' formit uses the field 8 to do its work.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfre
> Would this SSI Installer works if we are considering doing an upgrade in
> overwrite mode?
The SSI is for fresh install only and cannot be used for upgrades.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses
Hello,
Our Dev , and test box is working after the patch , but the ARS Service will
not start. Does anyone have a fix for this?
" You can sell and practice theory but, life in reality, has unexpected
challenges that require decision and executions that were not covered in your
lessons." by J
Hi David,
We are on ARS 7.1 P 7, ITSM 7.0.03 P 008 / Solaris 10 , Would this SSI
Installer works if we are considering doing an upgrade in overwrite
mode?
(Currently we are on 10.2.0.3.0 - 64bi Oracle DB, and considering to
do an upgrade to 11g)
Or do we have to follow the individual Installers, AR
It is not a connection issue from arserver to the database.
Because arserver is starting up fine, I can see in the logs that it
can read all the table from db during the startup.
And the startup took 5 min which is the time it used to take when it
is working fine.
>From the sql logs we can see the
Hi dear listers
I am using a web service to send data to oracle database, I use a filter set
field action with web service option, the problem is that this web service is
unavailable appear that the set field try put in field id 8 a NULL value,
causing a error messages like this:
Failure during
There are SSI for SP1 - but SSI can only be used for a fresh install, so if
you've already installed 7.6.04 you can't use the SSI to upgrade.
However, folks that have not yet installed 7.6.04 can use the SSI to do a fresh
install of 7.6.04 SP1 and skip the step of installing 7.6.04 (no SP).
-Da
Hi,
Not sure if I read this correctly but are you saying the below tests of
connecting actually on the local machine, either through User tool or
driver?
If so then its a network issue from your client to the AR Server.
If it doesn't connect from running on the local server then you have to
debu
I installed 7.6.04 via the SSI. It would have been nice to have a SSI patch
too. :)
I have downloaded the individual SP1 executables (ITSM, Server, Atrium,
SLM...). now I need to install
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.
Mohamed,
I believe I used the function substring to look for the ISS and then
captured the 15 digits after that and put it in a field and used that. I'd
have to go through and find the code, it's been a long time since I did it.
See if that works for you.
Vindhya Samarasekera
> They are in pieces
That is not true for Suite customers. Suite customers can go to the BMC IT
Service Management Suite 7.6.04 entry under Product Patches and see SP1 for all
of the products within the Suite in one place.
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Sof
Hoping someone can provide pointers to fix the issue.
Windows 2008,itsm 7.6.03, oracl 11g.
All of a sudden we are seeing clients can not able to connect to
arserver, after ars restart.
All the clients are giving the same error that server is busy.
I am suspecting some thing changed on the environme
Hi Atul,
We downloaded this patch from the BMC site. So it's out there. They are
in pieces, you have to go to ITSM to get the patch 1 for that, Atrium to
get the Patch 1 for that etc...
Vindhya
Getting further along on this
Trying to write an Active Link to use OLE to send a 'Print Screen' to Word,
then have Word print.
Found an old List record saying how to get the Print Screen to work using
Run Process, but I can't get it to work :~( (maybe I just messed it up,
since I don't use R
I have a little java app I wrote that logs into all of the servers in a
group and gives counts of users on each node, and then also compares them to
give unique counts, as well as active (last access within last hour) unique
count :)
-Original Message-
From: Action Request System discussio
Ich bin bis 06.06.2011 abwesend.
Support Issues: please contact your responsible Service Desk.
Technical: Martin Hammermann
Organisational: Michael Schletterer
Have a nice day.
Hinweis: Dies ist eine automatische Antwort auf Ihre Nachricht "current
users ITSM 7.0 / 7.1" gesendet am 01.06.201
No problem.
FYI - from my experience.
License reporting for a server group environment does not work and is
not accurate.
In 7.5 there is something called license tracking to give you a better
current and historical perspective of licenses used down to the
application level. However, I've also
Ok... That was simple enough. Now I must go hide..
Thanks Andrew
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall
Sent: Wednesday, June 01, 2011 9:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: current users
I've always just highlighted all rows and cut and paste into excel :)
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Martine
Is there a way to export the list of users displayed on form "AR System
Administration: Manage User Licenses".
This table is populated from form "AR System Administration: License Review"..
but that form cannot be searched.
I'm trying to gather a list of users which have either fixed or floating
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