Yup, it would be nice to be able to use iPhones and iWhatever and not worry
about Flash not being compatible with it..
Another thing I also heard is Adobe has plans to consider iWhatever systems
when building some future release of Flash.. so I guess somewhere not too far
away in the future, o
Hi,
Do you have affinity set between oracle client / db (think this is just tns
syntax), or are not using a load balanced VIP for the SID? TNS affinity causes
app servers to prefer a particular db node if it's available, can make
troubleshooting easier and would mean that all admin work is car
Wow! If they do that I would be impressed! I agree with that direction!
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 14, 2011, at 6:14 PM, Joe Martin D'Souza wrote:
> **
>
> I meant the Adobe Flash player that’s required to display quite a few things
> these days w
I would export tables
Import into another db , hook up an ars and clean it up.
Sent from my iPhone so typo's or funky words can and do happen!
On Oct 14, 2011, at 3:13 PM, JD Hood wrote:
> ** Having a really weird issue at a client where, when you restart the AR
> Server service (not every ti
Hey Joe,
BMC Support has been briefed. Also given the RAC clue. But with the site
security restrictions, they didn't seem too interested in researching too
deep for us. Example -- we know there was some issue with Oracle RAC and a
previous ARS version, but they advised they could find no mention o
Sound idea, but just not feasible. There are too many other eggs in that RAC
basket. But I think I will ask if they can stand up the AR instance on a
stand-alone, non-rac Oracle host though.
Thanks,
JDHood
On Fri, Oct 14, 2011 at 3:34 PM, LJ LongWing wrote:
> **
>
> JD,
>
> While I have nev
Thanks Rick -- We're in the same boat with just a vague recollection. But at
least your recollection and ours indicates it wasn't some weird dream. Or
does it? BMC Support (backline) says no Oracle-RAC issues exist in their
KB's! Maybe we *are* in the twilight zone.
JDHood
On Fri, Oct 14, 2011
I meant the Adobe Flash player that’s required to display quite a few things
these days which include control type flash objects embedded in DVF’s (data
visualization fields)..
ITSM 7.6.04 have controls like close, expand, etc. that get displayed a little
differently (close to ugly) with an in
Interesting…we don’t have any Flashboards in our app…so hopefully that impact
will be negative, if any…but I’ll keep it in my notes J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, October 14, 2011 3:23 PM
To: ar
BMC support once gave me a script (SQL) to check for inconsistencies within the
database when we had some container related issues..
This script verifies such problems and the commented lines in the script tells
you what you should expect for a consistent result. You may want to ask them
for i
The following will show any counts that are wrong:
-- List Schema's that have different number of fields than defined in Meta
Tables.
Select * From (
select a.NAME, a.SCHEMAID, a.NUMFIELDS Schema_Field_Count,
(Select count(f.FIELDID) From Field f Where f.SCHEMAID=a.SCHEMAID)
db_Fi
You may also want to turn off automatic update of the flash player on client
PC’s belonging to end users. Although the compatibility only lists a minimum
version of the Flash player (or plugin if you use non IE browsers), its better
to stay close to the nearest version known to you that you hav
I seem to recall an issue in 7.5 where RAC would not play nicely with Server
Groups. It was a while ago, so I don't remember the details. Sorry. :-/
Rick
On Fri, Oct 14, 2011 at 2:03 PM, Chowdhury, Tauf wrote:
> **
> Yeah, from my understanding, the way RAC works is similar to load
> balanci
Yeah, from my understanding, the way RAC works is similar to load balancing.
You connect to a virtual SID like "Remedy-RAC"
Then, based on some magical parameters, your individual DB connections get
spread out amongst the nodes like Node1, Node2, Node3 etc...
Now, could there be an issue with th
JD,
While I have never seen these symptoms, I agree with you that it appears,
somehow to be related with the communication method between your remedy
server and your DB. As I understand the RAC, it's a Clustering software,
and if not performing properly, I could totally see problems with restarti
Sounds like a creepy problem.
I would look into "disk problems".
-John
On Oct 14, 2011, at 2:13 PM, JD Hood wrote:
** Having a really weird issue at a client where, when you restart the AR
Server service (not every time, but at random nth restarts)...
- Random forms fail to load in the s
JD,
Interesting timing for this post. I have a consultant working in our
non-prod environment right now noticing a strange issue and we are on
RAC. Basically, we have 2 servers in a server group. The one server is
fine... but the primary is getting timeout errors and when we try to
open filters o
If you are using oracle in the connection parameters use Instance name
instead of service name.
If the instance name is not configured then check with your dba to configure
an instance name for your db.
We had similar issue and we were able to connect using Instance name.
___
Having a really weird issue at a client where, when you restart the AR
Server service (not every time, but at random nth restarts)...
- Random forms fail to load in the server (won't list in client & won't list
in the Admin tool, but T,H,B tables are still there with data)
- Random fields vanish on
Yes, it requires that both are available; I installed the Sun JDK 1.6.0_24 x64
and Sun JDK 1.6.0_24 x86 at the time. And no, I don't allow java to update
automatically; EVER! On 2008 R2 (and Windows 7) it takes deleting the files
in C:\Program Files (x86)\Common Files\Java\Java Update to kill
The 7.6.04.x installer will prompt you for directories and java, and it finally
is completely 64-bit aware (many components like the plugin server still
actually run/use 32-bit processes - just look in the Task Manager when they are
running), and will install in D:\Program Files instead of D:\Pr
It installs everything in Program Files\ and no there isn't a 32 bit
version.
Looking at my notes there was one thing but this is probably my fault. I
downloaded Java from ninite.com as a package. I love the site and use it all
the time. Well the AR install didn't detect it.
So I think I h
Consider the issue of identifying yourself as being reported.
It is quite reasonable to ask people to identify themselves, it is common
courtesy to do so.
There are some that hide their identity for good and honourable reasons, e.g.
to avoid being fired,
and those that hide their identity becaus
Permissions - Check
MAPI - Not an issue, we use smtp J
Alarm Point - Not an issue
Additional question..we have never used the default install path.have always
installed to an E drive.this will be my first Server based 64 Bit system and
I know there are things like 'if it's a 32 Bit App, it mu
LJ has been known to this forum for a few years and I can assure you he doesn’t
harass people participating on here..
It is one of the forums etiquette if you are not aware, to identify yourself
instead of coming in as John Smith. Dan Bloom the founder of this list had
compiled a few list etiq
What does my login ID have to do with the subject matter, sir?
Please do not harass fellow posters or it will be reported.
Thank you.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.c
Almost all of your problems will be from the tighter permissions, especially if
you are mixing domain accounts with local accounts or using domain accounts to
run your services. Expect to have to apply explicit permissions to folders for
the AR Server service account and the tomcat service acco
Cool.mine would be in a VM as well.no 'holly crap' moments while you worked
with it?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent: Friday, October 14, 2011 10:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server 2008 R2
**
We didn't like this as well, when migrated to ITSM 7.6 little over a year ago.
I did:
Added assignment rule for Incident Owner to be Help Desk. Could be multiple
based on your location and org structure. We have one central help desk that
answear all calls and forward/escalate incidents, so this
Hi,
Honestly, I have used this setup a few times. All in VMWare but it seems
fine everytime.
Kind regards
Danny
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: 14 October 2011 16:56
To: arslist@ARSLIST.ORG
Subject: Server
We have a need to integrate IVR into ITSM 7.6.x Incident Management to
pre-populate / Pop an incident ticket at the "Help Desk", has anyone built that
integration?
Avaya Call Center Elite 5.2 system running Avaya Interactive Response 3.x
software integration to Incident
___
I'm running 7.6.4 SP1 on Windows 2003 with a remote SQL Server 2008. My
Windows SA's asked me the other day when I was going to move to Windows
Server 2008 R2. I did some initial testing and found that 7.6.4 installs on
the 64 Bit OS and seems to run fine (I could connect and such).what are the
Pete:
Can you try to add ARSystem DB as an external DataSource using DB Credentials?
I mean not using standard ARSystem integration but using direct integration to
SQL Server 2008.
Just for discarding connectivity/authentication issues.
Regards,
Alejandro
De: Action Request System discussion l
An interesting item in the ARS patch is that we can use multiple plugin servers
now. I wonder if that applies to all the OOtB plugins, and if so I suspect
that it could be a performance gain to put them on different threads. I have
an escalation that runs against a vendor form with the ARBDC p
All
I'm getting the error noted below when configuring a connection to the
ARSystem data source. Looking at the error, it seems I need to enable the
Remedy Datasource? If anyone knows how to do this I would be very grateful.
The path referenced in the error, /shared/BMC_DIL/DataSource/Remedy/AR, do
Don’t get me started about testing..
Basic functionality sometimes that worked in previous versions did not work in
many of the release 1’s of a new version.. And these were functionalities that
sometimes hindered development efforts. And sometimes even new features added
did not work in some
I wonder if there is going to be an SP2 for SLM? It would affect the order in
which you install components. They certainly need an SP2 to clean up the SLM
Dashboards, based on the problems that we have identified so far.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
Universit
The ITSM app consoles are not supported.. Let me clarify what I meant it works
on both..
I had no problems with the tool itself.. For performing other regular User Tool
tasks such as viewing forms or reporting data etc...
The ITSM consoles are not supported.. There is a statement of directive
we'll do a fresh install , no upgrade
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Joe Martin D'Souza [jdso...@shyle.net]
Sent: Friday, October 14, 2011 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.6.04 and A
Hey Joe,
Interesting. 7.6.04 client is not completely supported. They have started
phasing out the client with this release. Change Management works for you in
the client, 7.6.04? It's never worked for me. It must just be my environment.
From: Joe Mar
Oh Matt...here we go again my friend,
Unfortunately, this compatibility matrix answer falls into the all to familiar
category of "latest versions and higher are supported." This was also the
answer to Windows 2008 server 64 bit. Because the compatibility matrix states
as long as the VENDOR d
Awesome!!! If you get a chance to install / upgrade, let us know if your
experiences qualifies for Friday Humor :-)
Just kidding
Joe
From: Guillaume Rheault
Sent: Friday, October 14, 2011 10:12 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: ITSM 7.6.04 and
Finally,
ITSM 7.6.04 and ARS 7.6.04 SP2 is out!!
Guillaume
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
You must never use the process flow bar or one of the Next Stage or Resolve
buttons on the Incident form. Any of those will open the HPD:Help Desk Dialogs
form... after a 45 second to 1 minute delay. The same delay occurs when you
Save and Close that dialog. This is exclusively an IE9 "featur
I haven’t had any major problems either (both thick and thin client).. I did
have few ‘cosmetic’ issues with the thin clients on other browsers though..
What issues are you guys facing?
Joe
From: Chowdhury, Tauf
Sent: Friday, October 14, 2011 9:31 AM
Newsgroups: public.remedy.arsystem.general
You're a lucky man.
Tauf Chowdhury | Forest Laboratories, Inc.
Service Portfolio Manager
Infrastructure - Service Management
Office: 631.858.7765
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shafqat Ayaz
Sent: Friday, October 14, 2011 4:
I have been using IE9 with Windows 7 with ITSM 7.6.04 without any problems for
a while now.
Shafqat Ayaz
From: Jason Miller
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 12, 2011 7:03 PM
Subject: Re: Windows 7 and Internet Explorer
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