Re: Can any one tell if BMC analytics 7.6.04 is compatible/supported with ITSM 7.6.03 or not?

Hi I have worked with a virtual machine with ITSM 7.5, SQL Server 2005, Windows 2003 Server and BMC Analytics 7.6.04 and analytics work very well Greetings from Mexico City De: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] En nombre de patc

Can any one tell if BMC analytics 7.6.04 is compatible/supported with ITSM 7.6.03 or not?

Can any one tell if BMC analytics 7.6.04 is compatible/supported with ITSM 7.6.03 or not? I looked in the BMC compatibility matrix In one line it says minimum supported version is ITSM 7.6.04 and just a few lines down below they mentioned Servicedesk 7.5.x Change 7.5.x Asset 7.5.x SRM 7.5

Re: Homepage customization in 7.6.04 sp2

So, to be clear, what is the Default Home Form set to in the ar.cfg? And what is it set to in the User Preference record of the person(s) you are testing as? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Venkat Arcot Sent

Re: Homepage customization in 7.6.04 sp2

I tried that but it overrides the default page that we set. It always displays the AR System Customizable Home Page with overview console Thanks, Venkat. 832-320-5778 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Rei

Re: Homepage customization in 7.6.04 sp2

Venkat, Look in your ar.cfg or through the 'Server Information' component of the AR System Administration Console for the 'Default Home Form'. OOB, I believe it is now set to the 'AR System Customizable Home Page'. You can change it through the 'Server Information' page or by manually setting

Homepage customization in 7.6.04 sp2

Hello Listeners, We upgraded our ITSM to 7.6.04 sp2 but when the user logs in the overview console displays by default. Is there a way we turn off the overview console from displayng and set our own custom webpage in it's place. Any help will be greatly appreciated Thanks, Venkat __

Re: Search for null value in Crystal Report

Whenever I use the IsNull() function in Crystal, I put a return value (=TRUE or =FALSE). EX: IF IsNull({table.field})=TRUE THEN [do something] Mike Luttmann DISA Remedy Engineer 303-224-1645 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIS

Re: JOB POSTING - BMC Software Sr Software Consultant - Southern California

Amy, Are you’ll accepting contractors for this position? Joe From: Estrada, Amy Sent: Friday, November 04, 2011 6:01 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: JOB POSTING - BMC Software Sr Software Consultant - Southern California ** The BMC Software Sr.

JOB POSTING - BMC Software Sr Software Consultant - Southern California

The BMC Software Sr. Software Consultant will be responsible for providing support on a unique enterprise level software solution for various customers. Responsibilities include: * Provide technical support throughout the sales cycle to drive opportunities. * Delivers and c

JOB POSTING - BMC Software Sr Software Consultant - Oklahoma or Arkansas

The BMC Software Sr. Software Consultant will be responsible for providing support on a unique enterprise level software solution for various customers. Responsibilities include: * Provide technical support throughout the sales cycle to drive opportunities. * Delivers and c

Re: FW: Remedy Server Group issues

In my experience the caching process does not occur at the same time. I’ve always applied changes on the admin server, and then waited 10 mins and logged onto every other AR server in the server group individually to verify the changes have cached. The reason I’ve found the need to do this i

ADD: Re: Log File Editor....

Hi, We have a lot of happy people using RRR|Log, which will parse and make big log files containing ESCL/API/FLTR/SQL data useful. The free version only allows 50 API-calls or 500 SQL-calls, which is kind of limiting, but it will give you an idea of what it can do. The full version supports log

Re: FW: Remedy Server Group issues

I forgot to add Remedy versions. We had Remedy version 7.0 untill september 20. We don't have any locking issues in our 7.0 environment during migration. After we upgrade to ARS 7.5 we got this locking issues during migration. On Fri, Nov 4, 2011 at 4:00 PM, anantha padmanabhan wrote: > Thanks

Re: FW: Remedy Server Group issues

Thanks Andrew, I guess we have to add these parameters in all server ar.conf file. Delay-Recache-Time: 300 Select-Query-Hint: NOLOCK When we set this does all secondary servers (we have 3 secondary servers) try to recache at same time, that cause any locking problem. Thanks, Ananth On Fri, Nov

FW: Remedy Server Group issues

If your customers can take a little down time, our approach is to: Turn on administrator-only mode on servers in group Restart servers to kick rest of users out Break Server Group Shut down primary server (OLTP - Disable admin operations checked) Perform migration to secondary server (Disable admi

Re: Log File Editor....

Outstanding - I can work with this...Thanks!! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, November 04, 2011 3:26 PM To: arslist@ARSLIST.ORG Subject: Re: Log File Editor This was also pos

Strange Issue Loading Incident from an email

Hi All - I have one user that when he clicks on the link, in the assignment emails, and opens an Incident it doesn't show the Accelerator menu items on the flow bar. If someone else uses the exact same link they do not have the issue. We have validated that this happens on multiple PCs for the sa

Re: Search for null value in Crystal Report

Have you tried on different computers? I am wondering if it is an ODBC issue/setting? On Fri, Nov 4, 2011 at 12:32 PM, Logan, Kelly wrote: > ** > > No. :^) > > ** ** > > ** ** > > *Kelly Logan*, Sr. Systems Administrator (Remedy), GMS > > ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1

Re: Search for null value in Crystal Report

No. :^) Kelly Logan, Sr. Systems Administrator (Remedy), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator

Re: Search for null value in Crystal Report

Hmmm. I was thinking it may have already been set to Yes. Does the error go away when setting it to Yes? On Fri, Nov 4, 2011 at 12:15 PM, Logan, Kelly wrote: > ** > > The ‘Override Query in Report’ field is set to “No”, but setting it to > “Yes” overrides the query in the report so that none of

Re: Log File Editor....

Yes - just ran 7.6.04.01 just to see what it does on a filter log - I don't see where it adds any value over notepad or any other editor except the real time logging (if it works - I connected to my aruser.log and when that log changed the arlogdisplay.exe promptly crashed, complete with one of

Re: Adding a Unique Index to COM:Company

That’s generally how its done at application level. Make sure that you also consider Merge as an execute option if ever data would be imported into that form. Else that Filter will be bypassed if its selected to fire only for Submit or Modify. The other obvious limitation being that if there a

Re: Log File Editor....

This was also posted on BMC DN some time ago: https://communities.bmc.com/communities/message/94698 -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflec

Re: Log File Editor....

Something a bit more customizable and useful...although the dynamic display is nice... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Friday, November 04, 2011 3:03 PM To: arslist@ARSLIST.ORG Subject: Re

Re: Search for null value in Crystal Report

The 'Override Query in Report' field is set to "No", but setting it to "Yes" overrides the query in the report so that none of the parameters in the report are used. So I have the original parameters (other than the Assignee check) in the Crystal report and the 'Assignee' check in the report 'B

Re: Remedy Server Group issues

Yeah make sure you don't have dev-cache mode switched on. Our Delay-Recache-Time: 300 You also may want to try adding: Select-Query-Hint: NOLOCK Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System

Re: Request for Comments

It is a fantasy, call me a dreamer; however, I think it's important to have these discussions. The idea was not to change the products (I am not in a position to do this nor do I think any single person is), unless there merit in doing it, but to have a candid discussion about what the products co

Re: Search for null value in Crystal Report

No problem at all. In the Report record is "Override Query in Report" set to No? Do you need to be able to specify the query from Remedy or will the query be controlled completely by Crystal? We had some broken (web) reports in the last few months with the query embedded in the reports. We had

Re: Adding a Unique Index to COM:Company

Many thanks to all - and sorry for the slow thank you - I ended up doing what Guillaume suggested - one filter to check to see if the record exists, then a set fields to set a hidden field with the value, then another filter to throw the error message. Problem solved. :-) Thanks, Jase :-) On Fr

Remedy Server Group issues

Hello everybody, We have Remedy in server group environment. Everytime when we migrate objects to Remedy database locking happens and users are not able to use Remedy. I guess this is due to server sync or cache issue. Remedy documentation suggest couple of points. Anybody has implemented thi

Need help Modelling a "Failover" environment within the CMDB ....

Does anyone have any best practice suggestions, or any approaches to modeling a failover environment within the CMDB? Since the failover environment is related to the same "Application" or "Service" it makes it a little tricky but I would think the collective brains on the list have tackled thi

Re: Log File Editor....

Is arlogdisplay.exe still being installed with the user tool? Drew Comayagua On Fri, Nov 4, 2011 at 12:55 PM, Richard Copits wrote: > ** > > Does anyone have a recommendation for a good, flexible log > > file editor? Ideally, one that can be configured specifically for > > Remedy log viewing? Th

Log File Editor....

Does anyone have a recommendation for a good, flexible log file editor? Ideally, one that can be configured specifically for Remedy log viewing? Thanks for any suggestions... Portions of this message may be confidential under an exemption to Ohio's public records

Re: Search for null value in Crystal Report

Hello Jason, and thanks for working with me on this. :^) The report runs in CR Developer (version 11.0.0.1282), and is attached to the 'Report' form. I have also confirmed that the same report without the IsNull() statement (replaced with 'Status' = "Assigned" for testing) works fine, so it's

ITSM 7.6.04 - SHR:Location

I have a team that has in the past accessed Remedy's back end to get the Region/Site/Dept location information to make sure their app had the same information in it that we use in Remedy. Is there a form in the new ITSM package hiding out there somewhere that has the Region/Sitegroup/Site info

Re: Reporting Server

Yes, you can add a reserved field called AppSubset (ID 1576) to the home page form and then add active link which sets its value to only display your transaction server. Lookup the correct format in the documentation, but this should do the trick for you. Regards Jiri From: Action Request Syst

Fw: CMDB Expert Needed

I am not eligible for this position, as I am not a citizen or a permanent resident of the US. So thought I’ll pass this along for those Jersey or around PA or NY who might be interested. Cheers Joe From: Mohit S Jain Sent: Friday, November 04, 2011 1:28 PM To: Joe DeSouza Cc: Joseph Dsouza

Re: Search for null value in Crystal Report

Hello again, Does the report run fine in CR Developer? How is the report configured in Remedy? I am assuming it is an attachment in the Report form. Jason On Fri, Nov 4, 2011 at 10:44 AM, Logan, Kelly wrote: > ** > > Curiouser and curiouser – I tried creating a simpler report as you did > wit

Re: Request for Comments

I believe that standardised services (or APIs) would bring a great value if they were adopted and implemented by many/all vendors. The services would follow ITIL processes, so there would be Incident Management Service, Event Management Service etc. Each service would have a set of mandatory oper

Re: Adding a Unique Index to COM:Company

I don’t think it will be an issue as such in this particular case. The object he is creating in the base mode is an object that did not already exist on the form. So it’s a new object altogether, and not a customization of an existing object as such. This is my theory about how it could work..

Re: Reporting Server

When I have configured multiple AR Server in my mid-tier I get sets of links on the home page for each of the servers (to incident/change/problem, etc). I don't want to duplicate the links on the home page. Is there a way around that? Thanks! From: Jiri Pospisil To: arslist@ARSLIST.

Re: Reporting Server

Melissa, Can you not configure the reporting server in your mid-tier as another available server? That should fix the issue. Regards Jiri Pospisil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Melissa Reed Sent: 04

Re: Search for null value in Crystal Report

Curiouser and curiouser - I tried creating a simpler report as you did with the query of: IsNull({HPD_Help_Desk.Assignee}) and {HPD_Help_Desk.Assigned_Group} = "PQ-Infrastructure Engineering" And got "Unknown Database Connector Error" when I tried to run it from Remedy. It is perhaps also worth

Re: Search for null value in Crystal Report

Hi Kelly, ISNULL should to it. I just built a quick report (against Help Desk 6) to validate using the following query: {HPD_HelpDesk.Arrival_Time} > CurrentDate -1 and ISNULL ({HPD_HelpDesk.Assigned_To_Individual_}) Jason On Fri, Nov 4, 2011 at 8:37 AM, Logan, Kelly wrote: > ** > > Hopeful

Re: Shibboleth

The SP on your servers, the thing that redirects the users to the login page, should receive information about the user. See this diagram for an overview of the SAML process from the user's perspective: http://code.google.com/apis/apps/sso/saml_workflow_vertical.gif If you want the full text of

Re: Shibboleth

Axton, Thanks, this is sounding more complicated by the minute :) I was hoping someone had already taken a stab at this. One thing about the credentials, the Shibboleth implementation we have directs the user to a login page and we do not have access to them from there. Brad From: Action

Search for null value in Crystal Report

Hopefully an easy question. I would like to create a Crystal report to show currently unassigned tickets, but I am having trouble finding the right format to identify tickets where 'Assignee' is null. Here is what I have tried so far: IsNull() - This works in Crystal, but Remedy returns no ent

Re: Transaction Diary - Change Flag

I was afraid that was going to be the case. Oh well, looks like I have some work to do. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle Sent: Friday, November 04, 2011 10:25 AM To: arslist@ARSLIST.ORG Subject: Re: Transaction Diary -

Re: Transaction Diary - Change Flag

** Or, more likely, you'll need the filter to fire specifically for each field that you want to monitor- something like: Field1 != DB.Field1 OR Field2 !=DB.Field2 and so on.  You won't be able to just say "don't fire if only this one field is modified" because what i

Re: Adding a Unique Index to COM:Company

I would not recommend that... next time he upgrades, he may run into issues, since that is an "invalid" customization. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Melissa reed [melissa.r...@stls.frb.org] Sent

Re: Transaction Diary - Change Flag

That's to conclusion I had come to. The run-if is blank so that runs on any change and I can't figure out a way to have it ignore this one field. Is that possible? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, Novembe

Re: Transaction Diary - Change Flag

Andy, The change flag has little to do with the entry in the diary. The diary is being updated by the Filter. If you have situations where you don't want the diary updated, you will need to update the run-if qualification of your filter to have it not fire in those situations. From: Action R

Transaction Diary - Change Flag

We have a filter that creates an entry in the transaction diary anytime the form is modified. Would disabling the "change flag" on a field not keep this from running? I seem to be generating entries in the transaction diary even though I have the "Disable Change Flag" set on the field that's ch

Reporting Server

We are in the process of migrating to a new 7.6.04 server. We would like to have the ability to do searching and reporting from our reporting server and limit the number of records returned in our transactional db. We currently are using DSO in our 7.5 environment and are linking to the forms on

Re: Request for Comments

Hey Ken... I guess what I am trying to say is that - I don't think you could build such a generic interface. Maybe some approximation thereof, but not completely. Once you have this API, then what - build a new suite of toolsets to leverage the API? We are currently using Abydos - I am extrapolat

Re: Request for Comments

I would think that any interface designed would be agnostic to processes and just be concerned with providing the services agreed upon in the contract. No matter what happens behind the scene, the interface would handle the request the same whether it be for interactive users, service consumers,

Re: Request for Comments

This interface discussion is interesting and all , but I do not think that the ITSM application will readily conform to this approach. I think we are forgetting that ITSM is meant to be ITIL compliant. For those who have worked on the process side of ITIL - I am certain that you will be aware of h