well... even programmers need to eat (sometimes). I don't think the $99 would
feed everybody at Kinetic! (not even the $1 menu all day everyday)
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of patrick zandi [remedy...@gmail
You will need to delete records from the B and H tables as well.
Moe.
From: Daniel Pritchard [mailto:daniel.b.pritch...@gmail.com]
Sent: Monday, January 09, 2012 10:28 AM
Subject: Re: INC/PBI/CHG Next ID question
** Thanks, I needed something like that so that I can show management.
Shawn ,
I need to chive in because I think everybody that has replied to the threads is
missing the point, except you. You got it. When you state that BMC seems to be
going away from AR System as a development platform, I think you are almost
right: I do not think that BMC has ever really inten
Yes you can, but it is not Remedy. Remedy can "Integrate" with external
code. And also this is only available on the server. So to validate a phone
number you must call a service filter. That's is an unnecessary overhead.
This validation can be performed at the presentation layer while the user
inp
Yes, I did.
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.
-Original Message-
From: Action Request System
Maybe not as elegant as a filter plugin but we use a Run Process to call a
script (.vbs, bat, whatever) when we need to make functions (phone number
format/validation is one).
Jason
On Thu, Jan 12, 2012 at 1:24 PM, LJ LongWing wrote:
> **
>
> On the ‘function’ note…it’s actually relatively easy
Mauricio,
When we moved to Server Groups early last year I ended up writing a small
java app.could easily be written in Perl, or any other API language that you
like..but it is quite simple.it logs into both servers, getting a list of
the connected users. It then bounces the two list against each
Guillaume,
Happy to compare with HP Service Manager: the product uses a script
based approach whilst also providing users with a UI.
Locking/reserving objects isn't source control: it's visual source safe,
circa 1995. VSS has since died.
I made a very simple, obvious suggestion: storing the sche
I did a fair amount of KML during my stint at MCI/Worldcom/EDS (none of
which exist anymore)wouldn't wish it on anyonedon't even list it on
my resume :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rhe
On the ‘function’ note…it’s actually relatively easy to program that…with a
filter plugin…yes it steps out of Remedy, but Remedy supports it J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta
Sent: Thursday, January 12, 2012 1:55 PM
To
did you restarted the server ?
Ramey, Anne-2 wrote:
>
> I've done this for 100150 (Status Reason) and still don't see the
> values. I don't see anything in the plugin logs to indicate an issue.
> Any ideas? Either on what might be wrong or where I might look?
>
> Anne Ramey
>
It doesn't work like that.
First, version control is independent for each element at the server. You
don't rollback to a date, you rollback some workflow or some forms to a
previous state, remaining the rest untouched.
Second, two people working separately on the same object is not desirable.
In
Believe me, I don't want to make publicity of my blog, is jut for not
rewriting it again:
http://theremedyforit.com/2011/12/version-control-in-bmc-ars/
Regards,
Jose Huerta
http://theremedyforit.com/
On Thu, Jan 12, 2012 at 21:31, LJ LongWing wrote:
> John,
> Starting with 7.5 (I think it w
John,
It seems to me you are not familiar with the latest features of ARS or
Mid-tier. To many features and enhancements have been introduced since ARS and
mid-tier 6.3. It looks like you are not familiar with DevStudio either, since
you refer to the admin tool.
The platform is being improved.
So, three developers are working on something. Developer A decides that
he needs to re-run the application as per date X. If that means
developers B and C see the same change, it's not useful version control,
particularly if there are no diffs.
Indeed, do developers B and C, who may have also bee
Remedy has one great advantage, it is very easy to create new easy
applications. It is as easy as creating them in MS Access. Also if you
follow a few rules, you don't need to care about concurrency, security, and
a lot of best practice that a Java or .Net developer must consider.
As I published i
Your interpretation is correct. License review screen shows users connected
to that specific server even if it is part of a servergroup.
So basically you add users across all servers, that gives you the count of
total users connected to your arsystem.
However there is a possibility that some use
If you are referring to the defect in the License Usage Report when running in
server groups, that has been corrected. Please see the following technical
bulletin:
10-Nov-2011 Describes an issue in the BMC IT Service Management
Suite which prevents the license usage report from di
John,
Starting with 7.5 (I think it was), Remedy included a Version Control
capability that the system can automatically make a backup def of all code
as it's modified. So it keeps versions of specific code and suchthe
problem is this. The export of this information is in Def format. I canno
You can't very easily - there is a bug in BMCs license tracking across
an AR server group environment - and at least I can't be bothered to
spend the time with support to try and get them to fix it.
Bascially, the way I do it is to capture snapshot of active users during
busiest part of online
Hello people,
One question about License Review option (Manage User License form), if you
attempt to read the current server/application user count, if you have two
or more arservers sharing the user load in a server group through a load
balancer, how would you read and understand the user count?
> please tell me how I revert a form to its state at any point in time since AR
> System was installed
What's New: BMC Remedy Action Request System 7.5.00:
http://documents.bmc.com/supportu/documents/84/15/98415/98415.pdf
The AR System server provides the following version control functions:
[
I've done this for 100150 (Status Reason) and still don't see the values.
I don't see anything in the plugin logs to indicate an issue. Any ideas?
Either on what might be wrong or where I might look?
Anne Ramey
***
E-mail correspondence to and from this add
Thanks for this feedback, didn't know what other specifics were needed. Ravi
will be able to weigh in in a couple of hours, during his shift.
Or someone else may share in between.
Cheers,
Matt Laurenceau
Senior Community Ambassador, BMC Communities
matthieu_laurenc...@bmc.com
Follow me @Matt_L
Guillaume
I do take onboard your points but I have to disagree: AR System provides no
version control. If you believe it does, please tell me how I revert a form to
its state at any point in time since AR System was installed, and no, taking
hourly backups of my database isn't a useful step for
This is for an ITSM incident.
Here is an example we use in an SSRS report navigation:
=
"http:///arsys/forms//HPD%3AHelp+Desk/Best+Practice+V
iew/?qual='100161'=%22" & Fields!Incident_Number.Value & "%22"
You can use the same approach and just change syntax to what you need.
Regar
John,
I don't agree in regressing the ARS platform into a 3 GL or 3.5 GL. Posts have
been submitted in the past where the consensus is that ARS is at least 4 GL,
bordering on 5 GL.
The freedom is there for programmers to create applications in any language
they like: Python, Java, .net, etc. De
Hello everyone,
Does anyone know how to create a link to the Case ID on the report so
that when the user runs the report on the web, it will open the case.
Is there a way to do it?
Bola Oyefeso
___
UNSUBSCRIBE or
Compatibility matrices can be found here:
http://www.bmc.com/support/reg/remedy-compatibility-tables.html
SLM documentation can be found here:
http://webapps.bmc.com/support/faces/az/prodversion.jsp?prodverseqid=189035&ic=0
Your first issue will be that SLM 7.6.04 is not supported on AR System
Who can provide a few more details about the hotfix. May be a defect number
etc?.
I just created a ticket with the information in your blog and BMC Customer
support has no clue about the hotfix I was referring to.
___
UN
Hi All,
I had a few questions for LDAP config on 7.6.04.
- Out of the box, BMC has one adapter for config and may only be used
for 1 target?
- If LDAP is already configured for 1 tenancy, effort wise: is it a
lot of work to replicate the same LDAP config for a second tenanc
LJ,
I agree that you can do this to an extent within Remedy (although I don't agree
with plugins for most things because it takes code outside of Remedy just like
using stored procedures.) When I was consulting, I remember one application
using some stored procedures within the database, some
John,
It would not take that much effort (to make a converter). In fact -- I have
already written much of it (3 years ago during a summer vacation in
Connecticut).
(OK -- I looked at the code -- *** it is over 4 years ago)
I called my system (Rubedy) -- as I was taking arxml files and generating
It's Friday in Bangkok so I think I am OK to post this... The kill -9
comment made me think of this NSFW song that Matt turned me on to.
http://www.youtube.com/watch?v=3MRWluVZaww
Here are the lyrics if you can't get to youtube:
http://www.monzy.com/intro/killdashnine_lyrics.html
Jason
On Thu,
Yes, you certainly CAN use that plugin.I certainly do J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Thursday, January 12, 2012 10:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: OOTB Objects upgraded as Unmodified Obj
I agree john: how about running a $99.00 special.. download and install and
use unlimited for 1 year... and then ask for a support key
On Thu, Jan 12, 2012 at 11:37 AM, John Sundberg <
john.sundb...@kineticdata.com> wrote:
> **
> (WARNING: I suggest Kinetic Request at the end)
>
> And shareable.
not to hi-jack... the only issue I have found with start/shutdown is
shutdown..
They installed the collector / slm side into apache, with no application
interface to shut it down..
For Example: ./shutdown.sh in apache -- does not shut the apache collector
off: it is still running... and hangs
if yo
30 min startup times? huh?
mine takes 5 or less..
on Solaris:
Im installing on VM / oracle 11R2 Linux 64bit now.(will know about that one
soon)
>>Onbenefits - not least an end to the 30 minute start up times for ITSM
7.6.04.
>
>
>
--
Patrick Zandi
___
Hi LJ,
First of all, the apps I was talking about is 100% COTS!
I've been misunderstood all this time about OOTB J, and... in the last
times I was getting scared about these new concepts related to
Customization Types on ARS 7.6 architecture. Thanks a lot for your
detailed reply.
One m
Gavin: I was surprised you admitted to not being a very good developer given
your experience with XPath, which I would argue isn't on page 1, 2, 3 or 4 of
the "How to script" guide.
I return to my original argument: I don't think it's beyond the wit of the
majority of people to fiddle with scr
Fred,
How would you like to still create your app in exactly the same way you can
today, but also be able to do all of the versioning and merging stuff that
Axton just posted about?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Beha
Ah. That makes a bit more sense now! I didn't understand what the point of the
script was. Now I know that it's simply the way that Remedy would store the
workflow defined by the user in Developer Studio I can totally see the benefits
of it. As long as we kept the ease of use of Remedy and the d
I have to disagree... The fact that everything is stored in the database is
one of the biggest advantages to the Action Request System. I don't know why I
would want to go from my 4GL system back to 3GL scripting. I have yet to find
anything worthwhile that is impossible to implement in AR Sy
Try upgrading a SharePoint site that is multi-TB in size with
thousands of user generated applications with all that custom
content/coding... It's a huge effort. Sadly, the backwards
compatibility of those custom coded components is not always so
straight forward.
The merits of what John propose
Remedy has this ability toocalled plugins. You can build filter plugins
in Perl, Java, CI'm sure a few others that I'm not familiar with. With
the API model, you can build entirely custom clients that do wondrous
things. All if this is wonderful and great and allbut I think what John
LJ,
Having worked some with SharePoint, I've seen how it could be advantageous to
build an ITSM suite completely on that platform rather than using AR System.
There are even tools that can be used within Visio to make workflow. Granted,
to do the really complex stuff you need to be a .NET dev
Tadeu,
OOTB has always referred to what you get when you by the product..in this
case, the 'product' from BMC would be 'ITSM', or one of its other
offerings.if you are talking about code you wrote, that is not OOTB because
you created it.you didn't purchase it from anyone.another name for OOTB is
Great!!, Thanks.
Regards.
J. Emilio Vargas
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Jueves, 12 de Enero de 2012 09:16 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: How to know the ITSM and Pa
John,
I'm changing the topic as to not hijack the original thread.
You bring up an interesting thought. I was involved with a discussion with
MicroFocus (parent company of Borland, maker of SilkTest) regarding their
test generation application...it's a simple point/click interface, but you
can, i
It's SHR:Application Properties
On Thu, Jan 12, 2012 at 10:13 AM, VARGAS, JESUS EMILIO (JESUS EMILIO) <
jesus_emilio.var...@alcatel-lucent.com> wrote:
> **
>
> Hi All
>
> ** **
>
> I’m cheking a new Remedy environment and i don’t remember the name form
> where can I check the ITSM version and
Hi All
I'm cheking a new Remedy environment and i don't remember the name form where
can I check the ITSM version and patch level installed,
Some one can share my the name form where can confirm the ITSM Version and
patch level?
Best Regards.
Emilio Vargas
_
Disadvantage:
Less ability to complain about ARS - which is sometimes fun.
Other than that - I am stumped for a reason.
(I would list the positives - but I have created large emails before on
ARSList - and I run into the max email length problem -- I predict I would
run into that again)
-John
The Stated reason: Labor Union took all their money: they did not learn the
previous lesson, so they are going to do a chapter 11 and well.. I guess
well see..
There were even people on the DOLE that were not even employees due to the
labor union.. how nice.. Pay people who do not work Large Salari
Twinkies are their most valuable asset, Hostess that is not the twinkies
lodged in chandeliers in hotel ballrooms across North America.
So, I would think even if they go under, they will sell the rights to make
twinkies, and of course they are easy enough to hoard.
[they do have an expiry date
Hello,
Thanks for reply... but I guess I have to be more clear...
When I said "OOTB (Out-Of-The-Box)" I mean not BMC objects, but other
forms and workflows created by ourselves. For example, forms named
ABC:Customer, ABC:Whatever and so on...
I always understood "OOTB" objects as fo
Hi Mark
Thanks for that
Just had a look and it does seem to be related. Dont suppose anyone has any
idea on when SP3 is being released? The only other thing I can try is to
use SP1 and see if the same error occurs. At the end of the day we would
prefer not to have to wait months for SP3 as it wil
There's a very similar looking defect that looks likely to be fixed in 7.6.04
SP3. I suggest you open an issue with BMC and reference defect SW00416229,
support should be able to confirm whether it's the same problem.
Mark
I work for BMC, I don't speak for them
From: Action Request System disc
OK so just to make sure... Did you completely flush the mid tier cache
AFTER doing the Atrium install? Make sure to delete the files within the
cache folder in the root mid tier directory.
Sent from my iPhone
On Jan 12, 2012, at 6:53 AM, BradRemedy wrote:
**
Hi
We have run into a wierd erro
Hi
We have run into a wierd error that we cannot find any reference to on the
ARSList, Manuals or Support web. Hopefully someone here can offer some
suggestions on what we can try next as we are quickly running out of ideas
and have tried this upgrade a few times.
Firstly some background info
Jose,
I'm pleased you agree and don't.
Let me tackle the don't: I'm not suggesting there shouldn't be a user
interface/admin tool, and there is no reason why that can't remain. However,
the current approach of trying to put workflow into a database isn't working
because functionality that was
I’ve got to say that I strongly disagree with this. I can certainly follow
John’s script, but following and doing are two entirely different things. I
have had very little formal training in “traditional” programming languages – a
basic level .NET C# course and an Open University course is about
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